This role is responsible for leading and managing team members in the Manila Project Controls Team. The role will be supporting the manager and coordinating with stakeholders and team members in executing assigned projects to ensure that expectations and defined quality and performance metrics are met or exceeded. The role will ensure effective staff utilization to meet business and project needs. The role will support team members as needed by providing coaching and training, ensuring team members are engaged and motivated, and fostering a collaborative culture.

Responsibilities & Duties

• Responsible for supporting the building and deploying of the Manila Project Controls Team.
• Manage team workload and assignments and recommend adjustments to the staffing model if necessary to most effectively utilize staff and meet the objectives of the projects, regions, and business lines.
• Develop strong stakeholder relationships by proactively communicating staffing activities and articulating the capabilities of the Manila Project Controls Team across various North American Regions, Business Lines, levels of company management, and cross-functional staff.
• Manage team performance, provide coaching and mentoring, document performance reviews, and identify career development opportunities relevant to the team.
• Ensure adherence to quality and performance metrics by assessing and evaluating the quality of work effort of the staff and providing advice on approach and/or corrective actions.
• Participate in business development, proposal efforts, and project startups as needed.
• Lead the dissemination of corporate expectations regarding company policy and cascade of project controls procedural and best practice information and existing and emerging project controls methods.
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as a first-level escalation point for questions and issue resolutions ensuring issues are addressed in a timely manner. Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to manager and stakeholders to ensure issues are being flagged in a timely manner and ensure performance/operational gaps are addressed.
• Responsible for the implementation of the team’s business continuity plan.
• Ensure team compliance and delivery based on service level agreements, policies, and procedures as agreed with the stakeholders.

Provide internal communications support for Client Care, working with Communications Consultant and senior management to develop and implement an internal communication strategy.
Provide support for Manila site communications as needed.
Manage the Client Care SharePoint site and Viva Engage - sourcing content, developing compelling stories and incorporating the corporate and People Experience (PX) messaging throughout.
Assist in organizing and provide support for key meetings and employee events, such as employee and management town hall meetings including developing presentations, notifying participants, coordinating logistics and scheduling guest speakers.
Develop editorial content -- written, audio and visual for posting on internal communications platforms.
Manage special projects independently and across the Client Care organization.
Develop, implement and manage other internal communication programs as needed.
Performs other related duties as assigned
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with standards.

Key responsibilities include maximizing storage efficiency through optimized warehouse space utilization, and streamline operations, ensuring seamless workflows that support productivity and cost-effectiveness. This role is vital in enforcing rigorous adherence to GMP/GWP, ISO/HACCP, Food Safety Standards, and Safety Protocols to uphold a safe, compliant, and high-performing environment that meets both regulatory requirements and quality standards.

Additionally, the said position works  with Subcon Agency to ensure they align with core team practices and operational standards, creating a cohesive and efficient workforce. Key areas of focus include managing Finished Goods (FG) Receiving and Putaway, Storage  Loading and Dispatch, and Delivery Documentation processes, ensuring each step is completed accurately, efficiently, and in compliance with standards. These efforts directly support the company’s goals of operational excellence, on-time delivery, inventory accuracy, and high service quality, driving customer satisfaction and business success.

• Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance)
• Analyze contact center performance data and provide recommendations to balance performance and support effective decision making
• Forecast long term and short term contact volume and staffing
• Maintain data points that promote accurate forecasting and understand drivers that produce anomalies
• Provide schedule recommendations for new hire training classes and optimized off-phone activities
• Establish and maintain relationships with a broad base of stakeholders (i.e. Command Center, Leadership, Executives, etc.)
• Lead meetings with Operations Teams to align and review performance and planning
• Review requirements for new tools
• Work with other WFM team members to balance workload and ensure deliverables are met
• Ad-hoc WFM duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

Primary Responsibilities    

• Responsible in tax reporting and compliance.
• Assist in tax and regulatory audits
• Assist in external & internal audits as well as statutory audit.
• Extends help in completion of Hyperion reporting.

Specific Responsibilities   

Tax Reporting and Legal

• Reconciles and prepares the following tax returns and computes tax liabilities prior to payment and electronic filing in  EFPS:
  • Value Added Tax – VAT
  • Withholding taxes (compensation, expanded and final tax)
  • Fringe Benefit Tax – FBT
  • Other tax reports and listings
  • Corporate Income Tax
  • Documentary stamp tax
  • E-submission of tax listings such as monthly alphalist, input VAT & output VAT
• Prepares annual compliances.
  • Annual Information Returns (Form 1604F, 1604E, 1604C)
  • Annual alphalist
  • Inventory List
• Runs and prepares the annual books of accounts submission
• Assist in responding and taking action on letters received from BIR, LOAs, Tax Mapping and government regulatory agencies for queries and assessments.
• Initiates processing of new and renewal application of business permit for all locations and related documents such as barangay clearance, community tax certificate, etc.
• Process tax clearance and other related tax documents
• Assist in annual business permit and other local regulatory requirements.
• Files and maintains tax and legal documents and other financial records to ensure completeness and orderliness based on established guidelines on filing system.

• Assist in legal document request related to corporate secretary and other bidding requirements of business units.
• Ensure application and compliance with tax treaty applications, tax residency certificate and other tax certifications.
• Proper filing and documentation of financial records, in accordance with the tax and legal guidelines and issuances.
• Assists in preparing and coordinating with the internal for HFM/Hyperion Group reporting.
• Properly update the BLIKA system – for annual compliance and risk assessment
• Coordination with the Regional Tax Director, if needed

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

The Transportation Specialist is responsible for overseeing daily transportation requirements, ensuring seamless logistics operations, and achieving cost efficiency. This role involves managing transportation schedules, creating and issuing Freight Shipping Documents (FSDs) for trucks and container vans, reviewing and validating transportation costs, preparing and analyzing freight cost reports, and performing accurate freight costing to support business objectives.

Returns Management

• Oversee the end-to-end process of returns to ensure efficient handling and timely resolution

• Collaborate with internal teams and external stakeholders to address return-related concerns

• Analyze trends in returns and recommend improvements to minimize return rates

Transport Incident Management

• Monitor transport operations to identify incidents such as delays, damages, or losses during transit

• Address and resolve transport issues promptly in collaboration with carriers and internal teams

• Implement corrective actions and preventive measures to mitigate recurring incidents

• Initiates investigation of delivery / shipment incident and submit assessment report on-time

Cost Management and Control

• Monitor and manage the costs associated with product returns, ensuring alignment with budgetary goals

• Develop strategies to minimize return-related expenses while maintaining operational efficiency and customer satisfaction

• Provide cost analysis and recommendations to improve overall cost control in reverse logistics

Transport Service Performance Management

• Process accreditation of new service providers and ensures compliance to accreditation requirements

• Monitors and reviews validity of service agreements and/or contracts, permits and licenses

• Maintains updated service provider database

• Ensure to perform regular service provider performance evaluation

• Track and evaluate transport service providers against key performance indicators (KPIs)

• Prepare and share performance reports, providing actionable insights to stakeholders

• Work closely with logistics partners to ensure adherence to service level agreements (SLAs)

Claims Management

• Handles complaints related to claims process, coordinates with Sales, Customer and Logistics Team

• Prepares claims against service providers on cargo damaged incidents and /or coordinates with the Risk Team for insurance claims

• Process and manage claims for damages, losses, or discrepancies during transport

• Collaborate with carriers, insurance providers, and internal departments for resolution

• Ensure to monitor claims receivable and payment settlement coordinates

• Handles investigation and closure of complaints related to damaged/discrepancy of goods and raw materials and damage to property

• Maintain accurate records and analyze claims data to identify improvement opportunities

• Coordinates with the Risk Team for any transactions related to processing of insurance

Process Improvement

• Continuously evaluate and refine reverse logistics processes for greater efficiency and cost savings

• Support sustainability initiatives by integrating eco-friendly practices into reverse logistics operations

• Handles logistics related projects that result in improved quality and customer satisfaction

• Drive operational excellence through innovative approaches and best practices

Other Tasks

• Maintains files of logistics documents and records in compliance to the quality management standards

• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc

• Performs other related activities that may be assigned by immediate superior

Food Safety

• Complies with quality, Halal, health and food safety policy, standards and regulations of the company

• Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities

Join Octal Philippines Inc. as an Active Directory Administrator, where you will play a vital role in ensuring the reliability, security, and efficiency of our IT infrastructure. You will be responsible for managing our Active Directory environments, implementing best practices for Group Policy, and ensuring seamless operations across multiple forests. Your expertise will help mitigate risks and ensure that our systems remain stable and up-to-date.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• At least 4 years’ experience in an organization with a large level, 24x7, mission critical operations environment supporting enterprise systems.
• Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
• Good verbal and written communication and listening skills; computer literate, detailoriented and meticulous, accounting-related technical skills and knowledge; basic program facilitation, presentation skills, knowledgeable in software development life cycle, knowledgeable in training needs analysis, conceptualizing training plan and assessment of training programs. Ensuring maximum efficiency, effectiveness, flexibility and responsiveness to the assessment, design and implementation.
• Self-motivated, multi-task oriented, high maturity level, physically and mentally healthy, above average work ethics
• Strong communication and teamwork abilities.

Join Octal Philippines Inc. as an AI Developer, where you will play a pivotal role in advancing our AI capabilities. You'll be tasked with creating and refining algorithms that drive intelligent applications. In collaboration with a dynamic team of engineers and data scientists, you will contribute to projects that span various industries, ensuring our products stay ahead in a fast-paced technological environment.

As an AI Developer, you will have the opportunity to work with state-of-the-art tools and technologies to design solutions that leverage machine learning and artificial intelligence, resulting in innovative products that enhance user experience. If you are driven by a passion for technology and a desire to make a significant impact, we encourage you to apply.

• a. Implement machine learning pipelines, from data preparation to model deployment.
• b. Optimize AI models for performance and scalability in real-world applications.
• c. Conduct research to remain at the forefront of AI technologies and methodologies.
• d. Analyze and process large datasets to extract meaningful insights.
• e. Design experiments to evaluate the effectiveness and accuracy of AI solutions.
• f. Document AI processes and provide technical guidance to team members.

Octal Philippines Inc. is a leading IT solutions company looking for a skilled and motivated Senior .NET Developer to join our innovative team. In this role, you will be responsible for the architecture, design, development, and implementation of complex software applications using the .NET framework. You will take the lead in guiding junior developers and ensuring the delivery of high-quality software solutions. This is a fantastic opportunity for a proactive individual who thrives in a collaborative environment and is eager to push the boundaries of technology.

Primarily responsible for the development of Accounting Systems

• Perform requirements analysis activities to understand business, functional and project needs
• Apply standard development life cycle from requirement gathering, design, construction, testing and release with focus in delivering against business goals, technical requirement, programming standards, best practices and available resources.
• Provide accurate development estimates
• Review codes and ensure compliance to technical and coding standards
• Performs unit system and business acceptance testing activities to ensure solutions meet specifications and business requirements
• Ensure that all stages of the development life cycle are properly documented
• Debug code and fix defects  Coordinate with the Financial Controller on which System or Computer Program under Development or Maintenance Stage should be prioritized
• May take special assignments from Excom on IT related matters
• Ensure that prior to live implementations, there is a written user acceptance from Financial Controller

• At least 3 years analysis, design & programming work experience

• With Accounting Background or development of Accounting Systems experience

• Skilled in MS SQL Server 2003 and above, C#, VB.net, HTML/CSS/Javascript, Web Development experience

• Reverse engineering skill

MUST HAVE:

• SQL, C# or VB.NET and HTML/CSS/Javascript (Web Development)

• Plus: NodeJs, PHP, Go and Mobile development experience

Technical Skills: 

• Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments. 
• Experience with network configuration and troubleshooting. 
• Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies. 
• Proficiency with Windows and Linux operating systems. 
• Provide Tier 1/2 technical support. 
• Ability to triage and escalate incidents according to policies and procedures. 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Tech Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time. 

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with software or engineering teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO

People Development

• Identify growth and development opportunities for team members to enable career progression and self-development
• Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
• QA Audits to ensure performance is met
• Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through product/service training
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members, management, and clients to ensure projects are completed to standard.

Internal Coordination

• Identifying risks and forming contingency plans as soon as possible.
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Updating work schedules and performing troubleshooting as required.
• Motivating staff and creating a space where they can ask questions and voice their concerns.
• Being transparent with the team about challenges, failures, and successes.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery on the company and client’s offerings (i.e. its product and services)
• Understand, investigate, and solve any complex client requests or complaints
• Identify opportunities for continuous improvement and scaling growth.
• Writing progress reports and delivering presentations to the relevant stakeholders.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Passionate about developing people and scaling teams
• Excited about learning and developing relationships with clients
• Analytical and a problem solver
• Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment
• Able to reduce frustration on heated topics by being solutions-oriented
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

• Bachelor’s degree in computer science, engineering, or a related field.
• Relevant Management certification may be required.
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with  APIs, email infrastructure, DNS, HTML, CSS, and javascript.
• Nice to have experience with JIRA or Zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push, or SMS platforms.

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Join our growing team of Executive Assistants!

At Assistant Launch, we’re all about changing how people see the Executive Assistant role. Our goal is to help business leaders worldwide grow and innovate, side by side. When you join us, you’re not just another employee – you’re a key part of the team, building your career and making a real impact every step of the way.

What we're looking for:

Are you the rockstar Executive Assistant we’ve been searching for? We’re looking for someone who’s proactive, detail-obsessed, and ready to keep our executives running like a well-oiled machine. If you’re all about integrity, lightning-fast responses, and staying one step ahead, this role is calling your name! Bring your tech-savvy superpowers, top-notch organization skills, and professional flair, and let’s make magic happen together.

Why Work with Us?

• Growth Opportunities: We prioritize the development of our Executive Assistants through ongoing training and career advancement opportunities.
• Collaborative Culture: We celebrate unique skills and contributions, fostering a supportive team environment.
• Continuous Learning: Our leadership is focused on your growth, providing resources and support to enhance your skillset.

Your Key Responsibilities:

• Calendar Management: Efficiently manage and coordinate schedules, appointments, and meetings.
• Travel Logistics: Plan and arrange travel plans and accommodations for executives.
• Communication: Ensure timely communication and documentation.
• Time Management: Strategically prioritize the executive's tasks and help optimize their time.
• Understanding Goals: Align with the executive's objectives to promote an effective working relationship.
• Administrative Tasks: Support with communications, presentations, reports, and social media management.
• Research Support: Conduct necessary research as required by the executive.
• Personalized Assistance: Cater to individual preferences and requirements of the executive.

• Minimum 2 years of experience as a Virtual Executive Assistant to executive management.
• Excellent communication and presentation skills.
• Tech-savvy with proficiency in CRM, project management tools, and MS Office.
• Proven track record of high performance and a growth mindset.
• Strong emotional intelligence and interpersonal skills.
• Self-starter with a proactive approach to goal setting and achievement.
• Exceptional organizational, prioritization, and multitasking abilities.
• Ability to think creatively and solve problems effectively.
• Detail-oriented and methodical in work approach.
• Flexibility to work night or graveyard shifts as required.

• Remote work setup
• Consistent weekly payout
• Learning and development opportunities
• Comprehensive HMO
• Performance-based incentives and salary appraisal
• Stability and a supportive community

Ready to take your career to the next level? We’re all about growth, innovation, and working together to create amazing results. This is your chance to shine, unlock your potential, and make a real impact—all from the comfort of your home. Don’t wait—apply now and let your Executive Assistant career take off!

Company Intetics is looking for a Data Entry Specialist.

The responsibilities include entering data on road traffic incidents into the client platform. The operator will work through the platform interface, creating incident charts based on predefined rules and criteria.

Key Responsibilities:

• Accurate data entry of incidents into the system.
• Creating incident charts based on predefined rules.
• Ensuring the accuracy and completeness of the entered information.
• Adhering to data entry procedures and established work standards.

Work Conditions:

Morning: 06:00 - 12:00, 06:00 - 14:00, 08:00 - 14:00

• Work is organized in shifts.
• Work schedule:

You can work at a time convenient for you from this list.

Candidate Requirements:

• Attention to detail and the ability to work with large volumes of data.
• Basic computer skills and experience with data entry.
• Ability to follow instructions and work in compliance with clear rules.
• Responsibility and adherence to the work schedule.
• English upper-intermediate+.

Terms and Benefits :

• Partial health insurance coverage for employees and their families.
• English classes (50% co-financing).
• Comfortable office spaces.
• Reimbursement for conferences, courses, and certifications.
• Accounting support and assistance for private entrepreneurs.

Position Summary

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is a mid-level professional role with progressive responsibility as experience grows.  This role serves as a functional/technical specialist, working independently with guidance only in complex and unconventional situations.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model using shared services best practices to align with client and internal expectations. 
• Manage client inquiries using case management tool, live chat and voice support service.
• Coordinate input from clients and internal organizations as needed.  Perform work with a high degree of excellence, maintaining established service level objectives for completion.
• Manage an efficient and timely process, ensuring proper documentation for audit purposes.
• Identify key process improvement and client training/retraining opportunities based on inquiry trends and any operational pain-points
• Identify opportunities to improve forms, processes, and hand-offs to expedite and improve service delivery
• Deliver timely and accurate monthly reports to global and regional stakeholders, identifying and speaking to any variances and trends.
• Manage documentation in SharePoint, Microsoft Dynamics, and other data repositories.
• Build and enhance positive working relationships with internal and external stakeholders.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work, coordinating and collaborating with internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with the product and engineering teams to catch any major problems that reduce the quality of Client’s iOS application. You will be responsible for testing use cases in the iOS application and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Continuously test key use cases across the iOS app to identify any issues
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in the test tracking tool, Jira
• Provide functional, accessibility, regression, API, and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing, etc.
• Experience with test case management tools like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

About the role and team:

The Admin Assistant is a member of the LSI leadership team and responsible for providing comprehensive support for the organisation’s office operations and logistics. The Admin Assistant is also responsible for leading numerous projects supporting LSI’s growth in the Philippines. This role demands strong communication skills when acting as a point of contact for communications both internally and externally. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. 

Reporting to the Head of Lendi Services Inc, you will be assisting the production and non-production teams who provide loan processing, compliance and 'back of house' support to our rapidly growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

Responsibilities:

• Preparing customer agreements through our Salesforce x DocuSign integration.
• Using Stripe to send payment links, invoices and tracking the progress of our service fees (both initial fee and success fee).
• Looking after the hygiene of our stock and transaction management spreadsheet.
• Document management.
• Preparing settlement gifts.
• Gathering reviews from customers at settlement.
• Organising Pre-Purchase Inspections (Third Party businesses).
• Organising Pest and Building Inspections (Third Party businesses).
• Paying invoices to third parties.
• Monitoring Aussie Homes inboxes (info / accounts / complaints).
• Onboarding new team members into the necessary infrastructure and access required for their roles.
• Assist the Head of LSI in monitoring the team and individual staff performance in relation to their contribution to service delivery achievement of Lendi Services Inc.
• Maintains self’s proficiency with office operations and services through self-paced learning platform.
• Performs other functions as may be deemed necessary by and needed to deliver the output guided by the company’s vision, mission, and employee policies.
• Provide support to internal and external customers through phone and email channel.
• Meet timelines associated with the tasks in a timely manner and within quality standards LSI.
• Document all necessary instructions per function/project and keep the existing updated.
• Log all activities regularly and accurately via email or in Wiki, if applicable.

Job Purpose

The Territory Officer manages assigned territories to execute sales strategies, achieve sales targets, ensure compliance with service standards, and build relationships with stakeholders. This role involves overseeing sell-in and sell-out targets, manpower deployment, training, and reporting.

Key Responsibilities

Sales Target Achievement

• Collaborate with Key Account Managers to meet sell-in targets
•  

Territory Management

• Implement sales strategies and tactics to meet territory goals.
• Ensure proper merchandising and compliance with guidelines.
• Build strong relationships with store stakeholders.
• Manage inventory, stock transfers, and report competitor activities.

Territory Operations

• Monitor deliveries, conduct inventories, and reconcile variances.
• Ensure product availability and accuracy of POs and Item Request Forms (IRFs).
• Utilize POP materials effectively and cover all priority stores.
• Assist with tasks and events from Warehouse, Marketing, and Trade departments.

and Qualifications

• Senior High School graduate  or college level with a minimum of 2 years’ experience in sales/marketing (preferably in appliances/electronics).
• Proven sales track record and team management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills and ability to work independently.
• Willing to work in the field.
• Must be a Filipino citizen or hold relevant residence status.
• Can be assigned: Bicol, North Luzon, Cebu and Ilo-ilo

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required