Join the Houston Properties Team in the Philippines as a Social Media Specialist! Take your career to new heights in a dynamic, fully remote environment where you’ll create impactful content and implement innovative strategies to enhance the online presence of a leading luxury real estate brand. Experience both professional growth and personal fulfillment with us.

As a Social Media Specialist, you will be at the forefront of driving engagement and generating leads for our Houston-based luxury real estate operations:

• Social Media Strategy: Develop and execute strategies tailored to attract high-end homebuyers, sellers, and real estate agents in the Houston luxury market.
• Content Creation: Produce visually appealing and engaging content that aligns with our brand’s voice, catering to a sophisticated clientele.
• Lead Generation: Utilize data-driven insights to create campaigns that generate valuable client and agent leads through platforms like Facebook, Instagram, LinkedIn, YouTube, and Google Business Profile.
• Campaign Performance: Analyze social media metrics, track performance, and make data-backed recommendations to improve engagement and results.
• Collaboration & Innovation: Work with the marketing team to implement paid social media campaigns, utilizing the latest trends and tools to stay ahead in the competitive luxury real estate market.

Click here for more Information about HPT.

• Education: High school diploma required; not currently enrolled in other studies.
• Soft Skills: Excellent communication skills (English proficiency), strong collaboration abilities, and self-motivation to thrive in a fully remote environment.
• Problem Solving: Strong analytical skills with the ability to develop data-driven recommendations for social media optimization.
• Technical Skills: Proficiency in social media management tools (e.g., Loomly), intermediate skills in image and video editing (e.g., Canva), and a solid understanding of SEO principles for social media content. Experience with analytics tools like Google Analytics and social media insights.
• Experience (Preferred): At least 2 years of experience in social media marketing, preferably with experience in real estate or luxury markets.
• Reliable Workstation: Windows/Mac machine with Intel Core-i3 (8th generation or above) or equivalent AMD Ryzen/Apple M1 chips, at least 8GB of RAM, 500GB of storage (with 50-100GB available), and a primary internet connection of at least 50Mbps (fiber or DSL) with a backup of at least 20Mbps. Must have a noise-canceling headset and a functioning camera/webcam for virtual meetings.

As you apply your writing excellence and virtual support skills to contribute significantly to our organization's success, here's what awaits you in this position:

• Permanent Work from Home: Enjoy the flexibility of working from your own space, welcoming a work arrangement that prioritizes your convenience.
• Competitive Salary: Start with a base salary of PHP 25,000, with the potential to double to PHP 50,000 within your first year.
• Full-Time Role: Have a secure and dependable employment with stability as an integral team member.
• Paid Training: Begin your journey with paid training to ensure you're well-equipped from day one.
• Mentorship: Access valuable mentorship from experienced colleagues eager to help you excel.
• Upskilling/Career Growth Opportunities: Explore opportunities for continuous learning and career advancement. Have the chance to train in different departments, opening doors to new career possibilities.
• Bonuses: Get monthly department bonuses up to PHP 20,000 and more with quarterly company bonuses.
• Emergency Grants and Housing Loan Assistance: Get support in times of hardship and additional funds to secure your home ownership.

As a Senior Scrum Master, you will support our Engineering Scrum Teams and help the company build high-impact software and features that deliver value to our customers. You will be responsible for keeping our scrum teams focused by guiding them, helping clear their blockers and ensuring that they have what they need to be successful in what they do.

Duties and Responsibilities

• Facilitate effective communication among team members
• Keep all parties on track and informed of project progress
• Provide timely feedback to stakeholders
• Champion agile values, principles, and practices within the organization
• Onboard, train, and mentor scrum team members
• Facilitate scrum ceremonies, including stand-up meetings, sprint meetings, retrospectives, etc.
• Help Product Owners refine, arrange, and optimize product backlogs
• Remove roadblocks that can hinder the progress of teams
• Tweak and adjust the team’s Agile practices to better facilitate software delivery, as needed

• Coordinate with release planning and deployment activities

• At least 5 years as a Scrum Master (or in a similar role)
• Lives and breathes the principles of servant leadership
  
• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban
• Excellent verbal and written communication skills
• Agile Scrum Master Certification (we strongly prefer this)

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

• Assigned to the following task: 
  • Inventory count
  • Costing
  • Account Analysis
  • Preparation of Dashboard

Shift assignment: Mid Shift

The Software Engineer is responsible for the development, implementation and maintenance of solutions within the General Insurance Team. Working within an Agile environment the ideal candidate will be skilled in C#, HTML/CSS, Javascript, SQL (Microsoft and/or Snowflake SQL). Experience of Angular or other web frontend frameworks is nice to have.

The candidate will perform analysis, design, coding, debugging, testing, and support of solutions, utilising innovative applications in DevOps projects, models for complex systems and Enterprise integration.

The candidate will also be responsible for developing and maintaining web applications, API’s and ensure code is developed/maintained configured using the various build tools available from DevOps.

• Design, develop and maintain scalable, automated, derived / or non-derived, insightful data-marts and tables which will be the main input for the models, reports and dashboards
• Working within an Agile environment, within 3-week sprints, delivering quality code or data enhancements and reports for different departments.
• From User Stories, look to provide accurate and timely data, that is trusted and understood by the business.
• Obtaining, transforming and maintaining large quantities of data.
• Solving data quality issues, providing data lineage from source.
• Focus on building and improving a web based application in asp.net and design innovative solutions using .Net.
• Utilising the full Microsoft stack, enable the end user to fully understand the data delivered that allows full transparency back to the various source systems.
• Document all changes that have taken place, including commentary within the source code.
• Keep team and APM apprised of progress
• Coordinate with APM and Enterprise Architect to adhere to Enterprise Architecture principles, software development best practices, coding, compliance and security standards
• Work on performance tuning, code optimisation, refactoring, automation and CI/CD implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools
• Provide input to the APM and DPM for the creation of Product Roadmap and High Level Estimates
• Review code, designs and other technical documentation prepared by other members of the team.
• Provide tech leadership and guidance to junior members of the team.
• Collaborate with IT management to define and develop documentation and engineering artefact standards, guidelines, processes, and templates
• Positive and self-motivated with a high level of enthusiasm and willingness to learn and self-teach new and advance software functions

Shift assignment: Night Shift

The QA Engineer II is responsible for testing of all software product changes.  The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard.  This role requires technical skills and a high degree of problem solving skills.  The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement.  This role requires strong communication skills and the ability to work well with others.  This role will focus on configuring and setting up test automation.

1. Soft Skills

• 1. Ability to work well under pressure.
• 2. Ability to work well with others.
• 3. Ability to be flexible and adapt to changes quickly.

2. System Analysis

• 1. Learns and maintains knowledge of the business applications for the products being tested.
• 2. Follows software testing corporate standards.
• 3. Keeps stakeholders updated with testing status.
• 4. Maintains test scenarios and test cases.

3. Test Planning and Execution

• 1. Performs test planning activities as required.
• 2. Creates and modifies test cases.
• 3. Creates and modifies test data.
• 4. Executes test cases and records results in test management system.
• 5. Automation Testing – Set up and maintain automation tests and be involved with CI CD.

4. Defect Management

• 1. Identifies software defects.
• 2. Creates and manages assigned defects in defect management system.
• 3. Determines defect severity based upon corporate standards.
• 4. Works with Agile team and stakeholders to communicate defect information.
• 5. Retests defect when issue has been resolved.
• 6. Provides additional documentation to software engineers as required

Shift Assignment: Mid Shift

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This primarily includes working Azure Logic Apps and Document Intelligence. As a key member of the Strategic Analytics team, you will support the implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams. 

• Develop and maintain Azure Logic Apps and APIs
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practices
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Code deployment using GitHub
• Collaborate with project stakeholders and other developers
• Collaborate with data scientists to implement predictive models and analytic solutions
• Document technical workflows and monitoring processes
• Contribute and enforce evolving best standards and practices

Shift Assignment: Mid Shift

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Shift Assignment: Mid Shift

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

Job Responsibilities

• The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

Shift Assignment: Night Shift

The Senior Systems Engineer will be part of a remote team responsible for building and maintaining Arch's IT infrastructure as we move from private data centers to the hybrid cloud. The engineer will build, deploy or fine-tune Microsoft Azure and AWS services for internal customers around the globe. The engineer will also build, deploy and maintain compute and storage platforms in our on-premise data centers.

• Build and maintain systems infrastructure in the private data center and public cloud.
• Migrate services from private data centers to public cloud.
• Design and implement a variety of Azure-based solutions using cloud automation
frameworks (Terraform, GitHub) and manually.
• Responsible for compute, storage, and data protection platforms in multiple data centers.
• Automation of system processes, day-to-day tasks, and customer requests.
• Patch storage and compute systems for stability and increased security.

Shift assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

The Senior Accountant will perform all aspects of reinsurance accounting.

• Payments of deposit premium for XOL treaties
• Quarterly financial ceded premium on XOL treaties - GNWP & GNEP Basis
• XOL treaty True-up calculations
• GL reconciliation - (Premiums Payable XOL) for quarterly close including commentary and each treaty reviewed quarterly
• GL reconciliation - (Premiums Payable QS) - review list of treaties quarterly working to verify accuracy
• QS accounts - Rending and settlements along with applying cash call credits
• Assistance with collateral review and requests - annual process
• LOC maintenance (increases and decreases required)
• Collaborating with appropriate stakeholders for operational set-up of new reinsurance treaty, captive or facultative agreements
• Special reporting required with affiliates
• Facultative loss calculations – financial closings and management reporting

Assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

• Prepare monthly program journal entries for the direct and ceded business
• On a monthly basis reconcile cash to each program’s premium bordereaux
• Prepare quarterly and annual Statutory statements, footnotes, and schedules
• Assist Compliance in quarterly and annual data calls
• Assist and provide support with annual external audit
• Identify and improve efficiencies with the monthly close
• Support & assist in the implementation of a data feed into the general ledger to expedite monthly, quarterly, and annual reporting
• Build reports for quarterly and annual statutory reporting
• Work closely with Claims manager to ensure TPA’s are funded timely
• Assist in preparing slides for the Board and Audit committee meetings
• Assist on various adhoc projects
• Work collaboratively with reinsurance, actuarial and program managers to resolve reconciling items
• Ability to work in a fast-paced environment

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team. 

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Preparation of invoices and monitoring of accounts receivables

• Ensures all standardized recipes are utilized and followed, and maintains quality and consistency levels of production and presentation.
• Maintains and sets sanitation, hygiene and food safety standards
• Ensures all kitchens are compliant with Raffles and Fairmont Hotels & Resorts Food & Beverage service standards and controls.

Our Associates Team plays a pivotal role within our dynamic sales organization. As a member of this team, you will be at the forefront of our mission to connect with clients and provide them with tailored lending solutions. 

As a Lendi Associate, you will be involved in engaging with both inbound customer inquiries and proactively reaching out to potential leads. Utilizing the cutting-edge Lendi Platform, you'll orchestrate seamless sales processes and deliver outstanding customer experiences. 

Join us as we revolutionize the lending industry and make a real difference in people's lives.

• Deliver outstanding customer service, addressing objections courteously and professionally. 

• Consistently surpass daily, weekly, and monthly sales objectives. 

• Initiate outbound calls to potential business clients, setting appointments for Australian businesses. 

• Convert both inbound and outbound leads into qualified appointments for our brokers. 

• Adhere to call scripts and sales procedures to ensure uniformity and effectiveness. 

• Engage in phone conversations with prospects, discussing their lending requirements. 

• Identify opportunities for customers to refinance existing loans or secure finance for new investments. 

• Utilize your sales and relationship-building expertise to encourage customers to interact with our online platform before their appointment, facilitating document submission and key information provision to their broker. 

• Thoroughly and accurately record all call details in the designated system. 

• Ensures timely and seamless service when dealing with guest requests, providing proactive, knowledgeable, engaged service to all Guests.
• Handles transportation accounts and billings and ensures all Concierge equipment is accounted for and is in good working condition.
• Recommends hotel services, facilities and products such as hotel loyalty program and other marketing programs.

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

You’ll work with a team of passionate, innovative and dedicated people that focuses on getting the job done whilst delivering the latest solutions to our clients. We are a very fast-paced team who are driven to deliver awesome technology!

About the role

We are seeking a skilled and experienced Automation Engineer to join our dynamic team. The ideal candidate will have a strong background in software testing, with a focus on end-to-end (e2e) and integration testing.

Key Responsibilities:

1. Develop and maintain e2e tests using tools such as Playwright, Cypress, and/or Cucumber.
2. Conduct integration testing with tools such as Jest and PACT.
3. Design, implement, and manage CI/CD pipelines using GitHub Actions.
4. Assist QA testers in upskilling on automation to enhance team capabilities.
5. Perform testing on Micro Frontends (MFEs) and Serverless architectures, specifically with AWS Lambda.

What you'll bring

Qualifications:

• Proven experience in e2e and integration testing.
• Familiarity with CI/CD pipelines, preferably with GitHub Actions.
• Ability to mentor and upskill QA testers on automation.
• Experience in testing on MFEs and Serverless architectures, specifically AWS Lambda.

Preferred Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Bonus - Storybook end 2 end and visual testing using chromatic

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

• Operates, maintains and repairs all pertinent hotel systems, devices, controls, instruments, and equipment.
• Complies with established safety practices while expertly performing preventive maintenance, repair and complies with energy management practices.
• Carries out improvement, maintenance and repair work on all building services and equipment according to the standards and requirements.

•Organizes together with the Chef de Partie shifting in the section with regards to mise-en-place production and its services.

•Ensures all kitchens are compliant with Raffles and Fairmont Hotels & Resorts Food & Beverage service standards and controls , and food safety regulations.

•Helps attain food cost of sales goals by overseeing ordering, inventories and food controls for the entire division.

As a 3PL Business Expert (Allocation), you are part of driving the overall Distribution Centre result, focusing on incoming stocks planning, allocation to store execution planning, value added services, garments quality check & follow thru, Non-Commercial Goods (NCG) Operations and the dependencies to other logistics- and business areas. 

Support the Distribution Centre operations, embracing the H&M values, policies, and all relevant procedures, and collaborate with the DC (Distribution Centre) Manager and all teams. 

Maximize operational excellence, quality, and efficiency in a sustainable way for our customers, in all brands and channels. 

Key responsibilities:  

• Accountable for inbound warehouse operations, value added activities, proper garment care, NCG Operations and logistics arrangement to achieve overall organizational goals and objectives. 
• Expected to collaborate with relevant departments in ensuring incoming stocks are accounted for, allocation to store are properly executed following the required dates that new garments should be in the store.  
• Ensure that end-to-end NCG Operations requirements are being met. 
• Must be able to lead the warehouse team to deliver an efficient service to other department colleagues and excellent services meeting external customer expectations. 
• Develop and continuously improve on design, implementation and enforcement of an effective warehouse management system covering incoming, allocation to store and value-added services & NCG operations. 
• Establish and periodically review the team achievement on Key Performance Indicators (KPI’s) relating to warehouse. 
• Maximizes profitability through plans, budget and cost follow up. 
• Ensure excellent quality of garment care and routines in the logistic chain through commercial placement. 
• Inform and communicate with DC Team about on-going activities, spot check results, quality check, hanging and steaming decisions, and errors reporting. 
• Inform and communicate with Global packing and local packing responsible. 
• Follow up on audits (DC & Store) and ensure best practices and administrative routines are followed. 
• Ensure good inventory levels of NCG within the warehouse to cater effectively to both DC & Store needs. 
• Establish teamwork and good rapport with 3PLs and colleagues, including those from other departments. 
• Act in line with our values and be a role model to contribute to H&M’s business success. 
• Any other projects or ad-hoc assignments as assigned by direct supervisor or any senior management team member at H&M 

As a Business Expert (Transport & Controlling) you are responsible to secure transport and controlling needs of the Philippine Distribution Center (DC).  You are going to secure transport operation flow, cost management while securing high level KPIs, drive set sustainability actions. In addition, you will support H&M DC Manager and 3PL with financial and quantitative insights and ensure financial reporting accuracy and review results with the Regional Controller to achieve the best outcome for the H&M customers. 

Support the Distribution Centre operations, embracing the H&M values, policies, and all relevant procedures, and collaborate with the DC (Distribution Centre) Manager and all teams. 

Maximize operational excellence, quality, and efficiency in a sustainable way for our customers, in all brands and channels. 

Key responsibilities:   

Secure Transportation Operation flow  

• Day-to-Day transport coordination within DC, Outbound departments and contracted carriers 
• Support the business through smooth running delivery operations 
• Always ensure a high level of consistency and service dealing with all external partners (e.g. forwarders / carriers) 

Cost Management and Secure High Level KPIs 

• Monitor and act on transport KPIs, and follow up (e.g. via DELCON); ensure given transportation budgets 
• Monitor stock deliveries to be in full, at the correct frequency and on time 
• Monitor return handling and secure filling grade targets are met 
• Balance delivery times aligned to the needs of the 3PL- provide sound business in case of bottle necks or conflicts 

Execute Sustainability Strategy  

• Execute sustainability transport targets based on regional sustainability strategy and targets 
• Review and secure correct sustainability reporting of forwarders/carriers 
• Collaborate with Regional Transport team to support transport sustainability goals 

DC Controlling Function 

• Together with the team you will constantly work on securing operational excellence through analysis and actions. Set strategies for maximizing profit and efficiency. 
• Drive profit mindset to your team through strong leadership skills: inspiration, delegation, follow-up and motivation. 
• Oversee new projects and ROIs of business cases. 
• Oversee, challenge and validate planning 
• Manage 3PL service providers’ performance and develop performance in a cost-conscious way.  
• Ensure the accuracy of all customers related KPIs to support decision making for future actions to improve customer experience. 
• Lead and develop a high quality controlling steering model including reporting and follow-up structure. 
• Ensure correctness of accounting and finance activities – secure robust and accurate financial budget and forecasts (incl. capex). 
• Ensure all internal and external routines connected to compliance are secured in the best way. 
• Define H&M framework & reports structure to follow up on business results on regular basis, in alignment with overall global guidelines & reporting needs of DC management, audit routines, etc. 
• Secure correct invoicing & quality check of main cost drivers from an H&M perspective. 

Work Arrangement: Fully remote, PST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, Monday - Friday, 9 AM - 5 PM or potentially moving to EST depending on the market response.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Client is an innovative healthcare technology company that uses advanced AI to automate the creation of electronic medical records. Their mission is to streamline medical documentation, helping healthcare providers focus more on patient care. By leveraging AI algorithms, they ensure accurate and efficient record-keeping, improving both provider workflows and patient outcomes.

Role Overview:

This role involves being the main point of contact for new clients, guiding them through the onboarding process and gathering essential information. Responsibilities also include inputting client data into CRM systems, keeping records up to date, and providing client support and follow-up to ensure a smooth transition and address any issues or concerns.

Your Impact:

In this role, you will ensure a smooth onboarding process for new clients, directly improving their experience with our platform. Your work will contribute to efficient data management and client satisfaction, supporting the company’s goal of enhancing healthcare through AI-driven technology.

Key Responsibilities:

1. Client Onboarding & Relationship Management

• Serve as the primary point of contact for new clients, guiding them through the onboarding process.
• Collect and organize essential client information, setting up accounts and ensuring a smooth transition to the platform.
• Conduct training sessions on platform usage, ensuring clients are comfortable and well-informed.

2. Data Collection & CRM Management

• Input and maintain accurate client data in the CRM, ensuring records are always up to date.
• Organize and manage client records for easy accessibility and efficient follow-up.
• Regularly update CRM entries with new information and ensure data accuracy.

3. Client Support & Follow-Up

• Respond promptly to client inquiries and provide solutions during the onboarding phase.
• Proactively follow up with clients to ensure they are properly using the platform and resolve any concerns.
• Act as a liaison between clients and the internal team to ensure client satisfaction.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Background in speech pathology or experience with intake assessments for mental health or ABA therapy.
• Familiarity with SaaS platforms or CRM tools.
• Experience in data entry and handling customer inquiries.
• Detail-oriented with excellent communication skills.

Competitive Salary: Up to $1,600 per month, based on experience and skills

Remote Work: Fully remote—work from anywhere

Generous PTO: Ample paid time off to rest and recharge

Health Coverage: HMO coverage after 3 months for full-time employees

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance

Work Arrangement: Fully remote, EST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours / week, Monday to Friday, 9 AM - 5 PM EST

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

A US-based mission-driven company, AI-powered healthcare company focused on improving early detection of chronic diseases like diabetes and kidney disease. We empower healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Role Overview:

This role primarily focuses on sales and marketing support, with responsibilities such as identifying stakeholders, managing databases, and assisting in sales development. Basic marketing support includes maintaining social media presence and assisting with LinkedIn outreach for events. Additionally, the role involves conducting healthcare and market research to inform outreach strategies.

Your Impact:

Your efforts will directly contribute to the company’s success by ensuring client satisfaction, healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Key Responsibilities:

1. Sales & Marketing Support

• Identify and manage stakeholders within healthcare systems, maintaining an organized database.
• Use CRM tools (like Monday) to track sales interactions and opportunities.
• Assist with sales outreach and lead generation from day one, supporting demo and deck creation.

2. Basic Marketing & Outreach

• Help manage the company’s social media presence (LinkedIn, Threads, Instagram, TikTok) with occasional posts and simple graphics.
• Support LinkedIn outreach for events, conferences, and company campaigns.
• Coordinate marketing efforts to boost engagement and attendance at industry events.

3. Healthcare & Market Research

• Conduct research on healthcare trends, competitors, and EMR systems to inform sales and outreach strategies.
• Assist in gathering and analyzing data to improve stakeholder engagement.
• Support administrative tasks related to organizing research and market insights.

Week 1 Focus:

• Onboard and become familiar with the team and tools.
• Clean up and organize the stakeholder database.
• Conduct LinkedIn outreach for upcoming conferences.
• Start initial research on healthcare trends, especially around EMR systems.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Experience in healthcare or a good understanding of the industry.
• Familiarity with EMRs is a plus.
• SDR or sales background preferred but not required.
• Marketing background preferred but not required.

• Competitive Salary: Up to $1,600 per month, based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Position Description

The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products. As a Client Care Support Associate you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include

• Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

• Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

• Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

• Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

• Partner across teams and departments for process improvement initiatives

• Assist/train clients to address questions that may come up regarding the funds movement

• Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

• Perform all related duties and special projects as assigned

• Participate in all required training sessions for compliance (OFAC, AML, etc.)

• Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.