What’s it all about?
As a Client Support Specialist - Payments, you will be delivering “best in class” first line support to our client base of Financial institutions, Money Transfer Organizations and Corporates who use Visa Payments Limited services to send money throughout the globe. Based in Manila, your primary responsibility will be to provide support to our existing and upcoming clients worldwide, as part of our global support function stationed in London, New York and Manila.
The Client Support team sits within the Payment and Service Operations department and is responsible for the first line support of Visa Payments Limited client enquiries.
What we expect of you, day to day.
Provision of telephone, email and portal-based support to Visa Payments Limited’s client base
Register, investigate and diagnose a variety of payment and service related incidents and requests
Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system
Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments
Take ownership of incidents/requests and manage through to resolution by working closely with internal stakeholders and Visa Payments Limited’s global network of vendors & partners, escalating more complex queries where appropriate
Keep our clients regularly informed of the status and progress of open requests in line with SLAs/OLAs and manage expectations accordingly
Completion of a range of routine operational activities in support of team or client objectives
Build and maintain strong relationships with colleagues, clients and partners
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Senior Site Reliability Engineer (SRE) has a strong technical background in multiple
engineering disciplines. This position will interface closely with a tight-knit team of engineers
across a broad range of technical areas that provide managed services to internal global
customers. The ideal candidate will have a balance of breadth across engineering disciplines, depth and expertise in select areas, and practical real-life experience solving very complex problems while maintaining patience and professionalism in the most critical moments. The incumbent operates independently on complex assignments involving the analysis of both business and regulatory requirements, as well as the analysis of the individual technical implementations to maximize benefit to the business. This role requires an in depth knowledge of Active Directory, Federation, Linux, Storage, VMware ESX, Windows Server, and related system technologies. As a technical subject matter expert, you will mentor system engineers, review existing and implement new solutions to meet business objectives. The incumbent will act as an internal team escalation point for systems requests and issues. Travel up to 15% maybe be required based on project needs.

Job Responsibilities

• Design & deploy a robust monitoring/alerting strategy, defining & implement self-healing capabilities, creation & updating of automated runbooks/playbooks, triaging & solutioning production incidents.
• Subject Matter Expert on SolarWinds NPM, SAM, and NCM, and growing and maintaining the SolarWinds application infrastructure Work with the Network/Systems/Applications teams.
• Support to troubleshoot and understand system faults and application performance issues to design monitoring capabilities that can detect and auto correct.
• Build monitoring, alerting and dashboarding solutions that improve the visibility into our applications' performance and infrastructure metrics and keep operational workload stable.
• Use automation to streamline the monitoring of applications and services using scripting and tools.
• Good knowledge of Splunk, NewRelic, DataDog, Pingdom, AppDynamics and other monitoring tools.
• Tracks issues and business requests, and conducts research on broad-based solutions and
  new features that meet customer needs.
• Monitoring application performance usage through the use of APM and other monitoring tools to isolate the fault domain and identify root cause of performance issues.
• Facilitate blameless Incident Retrospectives to understand root causes, communicate learnings, determine remediation and make continuous enhancements to monitoring.
• Identifying, evaluating, and recommending monitoring tools and diagnostic techniques. Assess gaps in as-is monitoring tool capabilities and recommend tools to augment or replace.
• Monitoring support incident queue, investigating and resolving logged 3rd level technical support incidents.
• Mentoring / assisting eNOC Support staff with incident diagnosis

As a Software Test Engineer for Avaloq, you will be creating and maintaining automated tests for the Avaloq Smart Client and APIs.

Your key tasks 

• Create and maintain test cases for the ABR/S baseline. Translate use case and test case documents into automated test cases. Fix or adapt the test cases if deemed necessary.
• Perform business as usual operations such as reporting bugs/problems that are discovered by the automated tests.
• Innovate and maintain the existing test frameworks.
• Career path directs to ownership of the automated testing framework and subject matter expertise on Avaloq banking modules.

Revenue Recognition Expert acts as the point of contact for all revenue-related questions and revenue related controls between Sales, Deal Desk and Legal

Your key tasks

• Respond to questions around revenue impact of potential contract clauses, review draft business cases and provide timely feedback
• Understand deal circumstances
• Review contracts and respond to each change that require validation or recalculation of revenue stream
• Perform accounting analysis and reach accounting conclusion on deals
• Oversee qualifications of revenue trigger evidence, facilitate adequate evidence to be ready timely
• Prepare revenue memo documentation and follow-up action documentation trails
• Support the internal quality control process surrounding revenue recognition and billing activities
• Support the internal and external audit process

AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

As a General Accountant you will be primarily responsible to prepare balance sheet, profit and loss statements and other financial reports. Responsibilities also include analyzing trends, costs, revenues, fncial commitments, and obligations incurred to predict future revenues and expenses. The General Accountant is responsible to report the Company's finances to the management and offers suggestions about resource utilization, tax strategies and assumptions underlying budget forecasts. Equipped with enthusiasm and skills, you will:

• To provide a leadership role in all aspects of the company’s financial operations and to manage finance/accounting functions.
• Provide accurate and timely financial information and reports to facilitate the decision making process and ensure success of the corporation.
• Ensure adequate controls are in place, i.e. policies, procedures
• Provide monthly information and analysis for Strategic Management Team
• Provide monthly and quarterly reporting as required by bank, ensuring covenants are met
• Responsible for the annual budget process, provide monthly reviews, and implementing Business plans and other programs
• Provide analysis of cash flow, operating costs and variances
• Any other ad hoc duties as assigned

• Strategic Planning: Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets.
• Campaign Execution: Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and social media, focusing on achieving targets and KPIs.
• Budget Management: Assist in managing marketing budgets, optimising spending to achieve maximum ROI based on performance metrics
• Data Analysis: Utilize analytics tools to monitor and analyse campaign performance, extracting actionable insights to optimise strategies and drive continuous improvement.
• Market Research: Stay informed about industry trends, competitive landscapes, and emerging technologies to drive innovation in performance marketing strategies
• Reporting: Prepare regular reports on campaign performance, providing clear insights and recommendations for future optimisations.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all campaigns
• Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy.
• Documentation and archival of campaign post-mortem and compilation of campaign performance benchmarks.

Reporting to the Director of Rooms and Guest Experience Manager, this position is responsible for ensuring we provide the highest level of guest service to all our guests most especially to our Japanese guests in Fairmont, Raffles and Raffles Residences. The Guest Relations Officer (Japanese Speaking) will be in charge of liaison with our Japanese guests whether checking in or checking out, an event attendee, F&B patron, in-house guest and offer assistance throughout the duration of their stay. This position shall also provide support to other departments (Sales, Events, F&B) to ensure that our Japanese clients are well assisted and attended to.  

• Has regular and close interactions with hotel guests, most especially Japanese guests whether in-house or for ocular inspections, event attendee, F&B patron, and to collect feedback and ideas 

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction to drive preferences, most especially to our Japanese guests 

• Assist Sales Managers in their Sales calls to Japanese corporate accounts 

• Handle site inspections together with Sales Manager for Japanese accounts/clients 

• Work with the guest relations team and ensure all standards and operational procedures are adhered to 

• Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one 

• Allow and support team members to resolve internal and external guest service issues 

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

A SNAPSHOT OF YOUR ROLE

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

• Team Leaders will have Business Development Representatives

• Responsible to handle day-to-day performance of the BDR, which will include outbound prospect calling, appointment scheduling, and creating sales qualified opportunities.

• Need to work closely with the Sales Manager along with the Senior Sales Manager and the Global Director.

• Will be providing feedback on daily team observations and make recommendations for improved performance.  

• Salesforce.com management of leads and sales pipeline.

A BIT ABOUT YOU

• Bachelor’s Degree preferred

• 2-3 years of experience in a similar role with managing inside sales team for North American prospects.

• Must be a strong and clear communicator.  Need to be hands on sales leader and motivator that drives results.

• Must have the sales experience to work through a conversation and be persistent.  Need lead by example and help team achieve goals.

• Strong work-ethic and an positive attitude along with a desire to build a top performing team.

• Accuracy and attention to detail

• Flexibility and adaptability to adjust to changing project needs in evolving situations

• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions

• Excellent professional communication skills required, both verbal and written

• Must be able to interface with Senior Leaders and all levels of employees and consistently exude a pleasant, polished, and professional image

• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner

• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor Demonstrate a strong sense of urgency

• Results driven and highly organized

• Full-time position

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

Hi! We’re Smartsourcing, looking for a Fleet Controller who can work with us full-time and on-site!

Earn up to P50,000!

Where?

Be a part of the Smartsourcing crew

Technical Support Agent Level 1
Mandaluyong City, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.

As a Technical Support Representative, you’ll represent the account and interact with clients through resolving product or service problems and ensure they are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day could see you:

·       Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

·       Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

·       Answer customer inquiries and transfer calls to the appropriate department as necessary

·       Ensure customer satisfaction by providing exceptional customer service

·       Create, maintain and update customer records with complete and accurate information

·       Contribute innovative ideas in the improvement of the customer journey

·       Ensure quality and standards, policies and procedures are maintained at all times

·       Perform other related duties as assigned by management

·       Championing team culture based initiatives such as the client's way

·       Handle complex cases and manage complaints that may occur through repeat interactions

A BIT ABOUT YOU

·       Basic understanding of home internet service and set up – Solutions Specialist Way

·       A solutions provider with a “CAN DO” attitude

·       Good organizational skills and the ability to multitask and prioritize

·       Excellent verbal and written communication skills

·       Problem solving and decision-making skills

·       Displays strong complaints handling and negotiation skills

Join the A-Team and experience the A-Life!

• Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
• Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.

• Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor, and gather pertinent details enabling escalation to Supervisor / Manger when necessary.
• Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
• Mentor’s new hires during the nesting period.
• Document, track and monitor end-user problems to ensure timely resolution.
• Research and implement fixes for new issues.
• May work with infrastructure and create new solutions.
• Assists with maintaining an accurate Service Desk knowledge-based tool.
• Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses,  and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
• Virus/Spyware Removal/Detection
• Reports complex issues to Incident Manager

Join the A-Team and experience the A-Life!

Total Number of Openings

• Performs other tasks that may be assigned by the Team Leader

Additional Responsibilities - Special Projects or Ad Hoc Tasks
• Support emerging technologies as opportunities arise (RPA, Data Analytics, etc); apply to all existing processes as applicable
• Continuous improvement on all processes
• Coordination role within the team for S2P-wide projects, initiatives, or periodic routine tasks

Required Qualifications:

• Bachelor's Degree in Accounting or related courses
• Uses clear and concise oral / written communication skills - develops and utilizes network, facilitates and coordinates communications with various contacts and takes a consultative position to fulfill control duties
• Able to gather and interpret diverse source documents to ensure proper accounting of more complex transactions
• Strong analytical skills - uses awareness of expected results in the preparation and review of entries, statements, or reports; identifies, analyzes, and resolves routine variances and discrepancies
• Strong technical knowledge - utilizes advanced knowledge of Microsoft suite of PC application and tools to be able to efficiently process, manage, and present data; utilizes systems
• Knowledge to be able to eliminate unnecessary complexities in own desk
• Must have the propensity to work in a proactive, results-oriented, and customer-focused
• environment
• Enjoys working with people of diverse cultural backgrounds

Chevron participates in E-Verify in certain locations as required by law.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

We are looking for a new Financial Accountant to join our team. The role will be incredibly varied, from taking ownership of the month-end close (and associated reporting) from start to finish, to assisting with several different projects and helping the team to become fit for the future. This individual will be expected to demonstrate strong technical knowledge and be adaptable and proactive in their work approach to assist with the wider projects and deliverables of the team.

As a financial accountant, you will play a key part in ensuring that our monthly and other reporting deadlines are met. This will involve completing the detailed month-end postings, balance sheet recs, bank recs, and so forth. This individual would be expected to be the main contact for the year-end audit process, alongside assisting with the other reporting requirements which we have.

We are looking for someone with a hand on and can-do attitude. This will be key to ensuring that we can make the finance team fit for the future. The projects and ad-hoc work to which the team have exposure are significant and varied. For example, we are currently in the process of applying for a license for a new regulated entity in Ireland, we are integrating new acquisitions into the cluster, migrating to new systems, and often assisting with business partnering on a range of different matters.

Key responsibilities:

• Preparation and control of monthly management information;
• Preparation of annual financial statements and management of the year end audit process;
• Assisting with the preparation of regulatory returns;
• Preparation of VAT, Corporate Tax and any other relevant regulatory returns;
• Driving the integration of a newly acquired Group into the IQ-EQ Group;
• Assisting the Finance team with integrations of new acquisitions;
• Driving process improvement and efficiencies across all of the finance activities;
• Liaising with various stakeholders both internally and externally;
• Assisting and taking the lead of various projects work as and when required.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

We are looking for a detail-oriented and analytical Accountant to join our team. The Accountant will be responsible for financial record-keeping, financial analysis, budgeting, and tax preparation. The ideal candidate has a strong understanding of accounting principles and regulations, as well as excellent math and analytical skills.

● Gathers data from reports of Hyphen Partners and inputs them in their respective trackers
● Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager
● Providing expanded analytics reporting as per business requirements
● Data extraction and providing information to relevant internal and external stakeholders as required
● Manage data warehouse such as cleaning, checking for erroneous/unusual data inputs, managing duplicate entries, and reports them to Senior DA
● Implement performance monitoring tools and put in place systems to drive performance excellence, with guidance from the Senior DA·
● Works closely with the Senior DA in developing new and improved analytics systems, all the way from prototyping to production

The scope of this position is to process Media vendor invoices into Starscape system. This includes invoice inward, validation and processing of vendor invoices of multiple media tv like TV, Digital, radio, press etc.  

ESSENTIAL FUNCTIONS:

Role (Accounts Payable)- To process media invoices for TV/Radio/ Digital/ Outdoor/ Press.

Primary Responsibilities  

• Responsible for performing and completing the third party audit cycle, and conducting training programs specifically regarding Energy Management, Environmental and Health and Safety. 

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 
• Conducts desk study of the client’s management system.  
• Prepares checklist and itinerary as guide during audit.  
• Conducts audit on site or on-line according to procedures.  
• Prepares and completes audit package, including close-out of technical queries using available application (DIGIAPP, CERTIQ). Note: Uploads to CERTIQ completed audit pack.  
• Monitors issuance of Certificates, and where necessary communicates with other teams (Admin and Sales) to facilitate release of Certificate.  
• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  
• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  
• Provides coaching and performance feedback for auditors under training or supervision.  
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 
• Fulfills the requirements needed in the success of the QHSEE Management System 
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.