The Operation Center Agent is responsible for monitoring and maintaining the health and performance of our IT systems and batch processing jobs.

This role is crucial in ensuring the smooth operation of our IT infrastructure and applications, and the timely execution of critical business processes.

Your key tasks:

• System Monitoring:
  • Proactively monitor system performance and availability metrics
  • Identify and troubleshoot system anomalies and performance bottlenecks
  • Respond to system alerts and alarms in a timely and efficient manner
  • Escalate critical issues to appropriate technical teams
• Batch Processing:
  • Schedule, monitor, and troubleshoot batch jobs
  • Ensure the timely and accurate execution of batch processes
  • Investigate and resolve batch job failures
• Incident Management:
  • Document and track incidents in accordance with established procedures
  • Ensure the engagement of all required teams to resolve incidents

The Operation Center Team Leader is responsible for overseeing the day-to-day operations of the Operation Center team, ensuring the smooth running of IT systems and batch processing jobs.

This role requires strong technical expertise, leadership skills, and the ability to manage a team of operators.

Key Tasks:

• Team Leadership:
  • Onboard and train new team members
  • Assign tasks and manage team workload
  • Provide guidance and support to team members
  • Conduct performance reviews and provide feedback
  • Foster a positive and collaborative team culture
• System Monitoring and Batch Processing:
  • Oversee system monitoring activities, ensuring timely response to alerts and incidents
  • Monitor the execution of batch jobs, identifying and resolving issues
  • Implement new monitoring and automation tools
• Incident Management:
  • Conduct post-incident reviews to identify lessons learned and implement improvements
  • Develop and maintain incident management procedures
  • Communicate incident status to stakeholders
• Shift Management:
  • Manage shift schedules to ensure adequate coverage
  • Coordinate handoffs between shifts to minimize disruptions
• Process Improvement:
  • Continuously identify opportunities to improve Operation Center processes and procedures
  • Implement automation and streamlining techniques to increase efficiency
  • Develop and maintain documentation for standard operating procedures

The Data Platforms & Analytics team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on data staging and  warehousing domains. You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Your key tasks:

• Conduct comprehensive requirement analysis and solution design in collaboration with architects, partners, and customers.
• Oversee the end-to-end solution lifecycle, including implementation and knowledge transfer.
• Perform data mapping, transformation, and loading activities using Oracle Data Integrator and other ETL/ELT tools.
• Design and implement data warehousing solutions that meet business requirements.
• Provide expert guidance on best practices for data integration and warehousing.
• Troubleshoot complex data integration issues and provide timely resolutions.
• Participate in Agile ceremonies and contribute to continuous improvement of data integration processes.
• Develop and maintain detailed technical documentation for all implemented solutions.

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Key Responsibilities

1. Team Leadership and Development
   • Lead, coach, and mentor a team of claims specialists to meet performance metrics and service level agreements (SLAs).
   • Monitor team productivity, identify gaps, and implement improvement plans to boost efficiency and quality.
   • Conduct regular team huddles, performance reviews, and one-on-one coaching sessions to ensure continuous growth and development.
2. Claims Operations Oversight
   • Supervise the processing of short-term and long-term disability claims, ensuring accuracy, compliance, and timely resolution.
   • Manage escalations for complex claims, providing solutions while maintaining a client-centric approach.
   • Analyze claims data and generate reports to track team performance and identify trends.
3. Client Engagement and Relationship Management
   • Serve as the primary point of contact for clients, ensuring alignment with their expectations and addressing concerns promptly.
   • Participate in client calls and business reviews to provide insights into performance metrics and discuss operational strategies.
4. Compliance and Quality Assurance
   • Ensure all claims are processed according to company policies, client guidelines, and relevant regulatory standards.
   • Conduct audits and quality checks to maintain the highest level of service and minimize errors or risks.
5. Continuous Improvement and Innovation
   • Identify areas for process optimization and collaborate with stakeholders to implement best practices.
   • Stay updated on industry trends, tools, and technologies to enhance claims operations.

Octal Philippines Inc. is looking for a talented Python Developer to join our innovative team. In this role, you will be responsible for designing and implementing server-side logic, maintaining the integrity of the database, and ensuring high performance and responsiveness to front-end requests. You will work collaboratively with front-end developers and other team members to build robust and scalable web applications. Your expertise in Python frameworks and database management will contribute significantly to the development of high-quality software solutions.

Qualifications:

• 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.

• Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.

• Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.

• Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.

• Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.

• Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.

Nice to Have:

• Previous experience in payments or fintech is a plus.

• Experience working across multiple time zones.

• Experience with Dagster, or similar orchestration tools.

Your Life at Canam
You are passionate about technology and enjoy staying up to date with the best practices in the market? Do you want to get involved and feel heard in technological solutions? By joining our team, you will have the opportunity to participate in a large-scale project and be a part of our digital transformation. If you're motivated by challenges, we have plenty in store for you! In a department where human values are truly emphasized, guided by inspiring leaders, come and help us create value in one of our 12 Agile development squads. That being said, it's your team that will provide you with the most satisfaction, because at Canam, we are a strong bond of well-being and achievements! 

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties:

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

The role will be responsible for the technical support of the project controls function on projects and proposals, delivering output by following defined procedures and processes, focused on repeated tasks. The Project Controls function provides the support, tools and systems experience necessary to manage effectively and proactively, control and report on cost and schedule for concurrent projects throughout the organization.

• Supports PM and project teams on more simple, lower risk projects.
• Learn and use company’s Project Management platform, job cost reporting and financial system.
• Contributes by working on projects of limited complexity/within accounts in a technician or administrative capacity.
• Under direct supervision, follows written instructions and established procedures to accomplish assigned and standardized tasks. 
• Applies basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. 
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Performance commitment process and begins updates to commitment log for purchase orders and subcontracts.
• Ensures changes to document in a timely fashion to meet set deadlines.
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Follows standardized procedures but may have to use discretion to complete project.
• Ensures document tracking and production system is maintained.
• Prepares and maintains a document control system for all forms of documentation.
• Makes copies of drawing for production and other company employees.
• Assures that all completed documents have been signed-off by the appropriate personnel.
• Distributes copies of documents to the appropriate personnel.
• Implements and follows company quality assurance program procedures.
• Develops fundamental knowledge in planning and scheduling concepts and principles including effects on financial performance.
• Familiarize basic scheduling and cost baseline fundamentals, concepts and principles
• Develops familiarity with data sources for schedule development.
• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.
• Work with the Team Lead and/or senior members of the team to address issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Escalate issues and concerns to the Team Lead/Supervisor for timely resolution

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

• Accounts and records remittance envelopes by screening, tallying, and validating the amount, screening for discrepancies, and preparing reports. ​

• Collates all cash collections, prepares reports for each cashier remittance, and secures daily bank rates of foreign currencies. ​

• Maintains records of all cash fund holders, updates acknowledgment receipts, and ensures adherence to policies and procedures by Cashiers.​

• Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
• Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
• Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
• Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
• Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
• Assist in testing and deploying new network solutions, hardware, and software.
• Respond to and resolve network service requests in a timely and efficient manner.
• Assist with network monitoring using tools to ensure performance and reliability.
• Provide end-user support for network connectivity issues and assist with basic troubleshooting.
• Perform software/firmware updates on network devices under the guidance of senior engineers.
• Follow standard operating procedures for network security, including VPN setup and password management.

• Bachelor's degree in computer science or engineering or any IT related courses
• Minimum 1 to 2 years of experience with Network and Security
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities. 
• Ability to resolve technical problems and innovate more efficient use of IT resources. 
• Knowledge of AS400 is preferred. 
• With CCNA certification is a plus
• Can work a hybrid setup at Makati

• You will identify the best experts among freelancers and development companies for our internal and external customers
• Your responsibilities include the acquisition and support of customers in the field of digital solutions
• You will be in charge of the process from the first contact with the customer to coordination, offer calculations and the creation and finalization of offers, including the creation, maintenance and management of leads and opps, both for freelancers and customers.
• Review of requirements and general conditions for the legally compliant use of freelancers in customer projects
• Active sourcing of freelancers - advertising of projects on online platforms, direct contact with freelancers as well as pre-selection and profile creation
• First point of contact for freelancers and clients for all administrative issues during the entire duration of the project
• Project creation, maintenance and management in various software tools as well as budget monitoring, invoicing and auditing
• Structuring, standardization and optimization of existing workflows as well as constant exchange with the development team for digital/automated implementation on the LegendsLab platform.
• Interact with marketing to attract talents and customers

• Support all commercial tasks in the areas of sales, project and cost center.
• Responsible for the commercial planning of projects in various tools.
• Support controlling on project, program and cost center level and monitor project budgets, check incoming invoices and prepare outgoing invoices.
• Support the preparation of offers, documentation, preparation and follow-up of customer meetings.
• Act as contact person for freelancers and service providers for questions regarding invoices, orders and budgets before and during the entire project.
• Support in marketing activities such as social media posts and reach-out to potential partner through emails, Linkedin, …
• Support the global team in various day-to-day tasks
• Create reimbursement claims for travel expenses

• Lead the reservation team, providing guidance, training, and performance evaluations
• Manage all aspects of the reservation process, including phone, internet, and email bookings
• Implement and maintain policies to optimize room sales and occupancy rates
• Collaborate with other departments to enhance guest experience and streamline operations
• Monitor reservation trends and provide insights for strategic decision-making
• Handle complex inquiries and resolve customer issues promptly and professionally
• Ensure compliance with company standards and industry regulations

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little Bit About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NielsenIQ  

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

• •   Deliver world-class customer service through monitoring and coaching teammates

  •   Champion a world-class Employee and Customer experience

  •   Promote employee Engagement

  •   Facilitate career development among team members

  •   Delivery of service level, coaching, budget (overtime, handle time, etc) and other key metrics

  •   Ensure Attendance and Adherence expectations are met

  •   Partner with workforce planning teams to deliver around-the-clock support 

  •   Actively participate in hiring and development of support and mentor staff members

  •   Partner across teams and departments for process improvement

  •   Goal setting with peers

  •   Partner with Teammates to agree on and monitor Performance plans

  •   Participate in and lead customer experience calibration sessions

  •   Conduct regular evaluations and provide performance and behavior feedback to Teammates

  •   Coach for consistent improvement

  •   Compliance to Key Controls, timekeeping and other policies

  •   Demonstrate and model Visa behaviors 

  •   Execute Leadership strategies and tactics

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Octal Philippines Inc. is seeking an experienced AWS Engineer to join our innovative team. In this role, you will be responsible for designing, implementing, and maintaining cloud-based solutions on the Amazon Web Services (AWS) platform. A successful candidate will have a deep understanding of cloud infrastructure, possess strong problem-solving skills, and have experience with various AWS services and tools.

Requirements:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.

• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.

• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).

• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.

• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.

• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Preferred Qualifications:

1. Master's degree in computer science, Engineering, or a related technical field.

2. Certification in cloud platforms or DevOps methodologies (e.g., AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer).

3. Experience with CI/CD pipelines and configuration management tools (e.g., Ansible).

4. Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.

5. Experience with Agile/Scrum methodologies and practices

Communication Allowance, Health & Life Insurance & Others

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

The SR. JAVA DEVELOPER at Octal Philippines Inc. will be a critical member of our software development team, tasked with designing, developing, and maintaining high-quality Java applications. With a focus on performance and scalability, the ideal candidate will not only contribute proficient coding skills but also lead efforts in code reviews and architectural discussions. Responsibilities will include collaborating with team members, participating in Agile methodologies, and ensuring best practices are followed throughout the software development lifecycle.

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Degree in Computer Programming or 2 year(s) of relevant work experience as Team Leader is a plus
• Work experience in Banking Industry is an advantage FUNCTIONAL RELATIONSHIP Develop and maintain effective, collaborative relationships with the following: Internal (within Post)
• President
• Vice-President
• Consultant External (outside Post)
• Vendors/Contractors
• Clients
• Partners

Join Octal Philippines Inc. as a Network Engineer where you will play a crucial role in the design, implementation, and management of our network infrastructure. In this position, you will be responsible for ensuring the reliability and efficiency of our network services, responding to incidents, and executing changes effectively for streamlined operations. You will work closely with cross-functional teams while providing innovative solutions and optimizing our network performance.

• • Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field
• • 3-7+ years in the following:
• • Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.
• • Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• • Competency in at least one Technical Domain in each Product listed.
• • Competency in multiple Tech Domains in at least one Product.
• • Can troubleshoot across any part of the network; from end-to-end network.
• • Competency in internally managed parts of the network.
• • Full comprehension of the design of a given Tech Domain.
• • Ability to implement and support something in given Tech Domain (if given a product, platform or solution).
• • Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• • Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.
• • Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• • Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• • Hands-on experience with Network segmentation and Endpoint security.
• • Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• • Knowledge of Network Access Control and Zero Trust Network models
• • Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• • High level understanding of Datacenter Virtualization and virtualized workload mobility
• • Advanced knowledge of Multicast
• • Knowledge of F5 Load Balancers (physical and virtual)
• • An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• • Advanced troubleshooting skills
• • Cisco Certified Network Associated (CCNA) required
• • Other preferences: o Public and Private cloud knowledge
• a. Python / Ansible and any relevant hands-on Network automation experience
• b. Project management skills
• c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Octal Philippines Inc. is seeking a skilled Business Analyst to join our dynamic team. In this role, you will be responsible for liaising between business stakeholders and technical teams to identify and document business needs and system requirements. You will play a critical role in analyzing operational processes, recommending improvements, and ensuring that technology solutions align with business objectives. Your ability to translate complex data into useful insights will be invaluable in driving informed decision-making.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in ERP system analysis and implementation.

• Strong understanding of business processes and ERP systems.

• Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience with system documentation and user training.

• Knowledge of SQL and database management.

• Ability to manage multiple projects and priorities.

• Familiarity with data security and compliance standards.

• Strong organizational and time management skills.

• Ability to work under pressure and meet deadlines.

• Willingness to stay updated with the latest ERP technologies and trends.

The Learning & Development Specialist will design, implement, and evaluate training programs that will enhance employee skills and performance across Publicis Groupe Philippines. Collaborating with HR Business Partners (HRBPs), this role will support employee development initiatives that align with individual and business goals.

Key Responsibilities:

1. Program Design and Development

• Collaborate with HRBPs and key stakeholders to identify training needs. 
• Develop learning materials (e-learning modules, training manuals, workshops, etc.) tailored to business objectives and employee needs. 

2. Collaboration with HRBPs

• Work with HRBPs to align L&D programs with workforce planning, performance management, and career development strategies. 
• Gather feedback from HRBPs to ensure training programs address specific departmental needs. 

3. Facilitation of Learning

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring alignment with HRBP-driven goals. 
• Coordinate with external training providers for specialized sessions where necessary. 

4. Continuous Improvement

• Regularly review training content in collaboration with HRBPs, ensuring it meets evolving business and employee needs.

As an HR Business Partner (HRBP) of Publicis Groupe Philippines (PGP), you will play a pivotal role in shaping people's strategies and fostering a culture of creativity, collaboration, and excellence. You will serve as a trusted advisor to agency leaders and employees, aligning HR solutions with business objectives while ensuring compliance with company policies. This role focuses on supporting the unique needs of creative talent, driving engagement, and nurturing a high-performance environment.

Key Responsibilities:

1. Strategic HR Partnership

• Collaborate with the HR Director/HR Lead and agency leadership to implement people strategies that support business goals.
• Provide data-driven insights and innovative HR solutions to address workforce challenges and opportunities in the creative industry.
• Advise leadership on organizational design, talent strategy, and succession planning.

2. Talent Management and Development

• Work with the Talent Acquisition and Learning & Development teams to attract, retain, and develop top creative talent.
• Identify and support high-potential employees through career growth opportunities and targeted development programs.
• Assist in implementing initiatives like the New Blood Program, ensuring cross-capability talent alignment.

3. Employee Relations and Engagement

• Serve as a primary point of contact for employee relations, addressing concerns, mediating conflicts, and promoting an inclusive culture.
• Lead employee engagement initiatives, gathering feedback and driving actions that enhance the employee experience.
• Build trust and foster open communication across all levels of the organization.

4. Performance and Change Management

• Support leaders and managers in executing performance management processes aligned with organizational objectives.
• Drive change management efforts, ensuring smooth transitions during organizational shifts and process updates.
• Partner with leadership to foster a culture of accountability, creativity, and continuous improvement.

5. HR Operations and Compliance

• Ensure adherence to HR policies, labor laws, and compliance requirements in the Philippines.
• Guide workforce planning, compensation, and benefits, ensuring equity and alignment with company standards.
• Collaborate with HR shared services to efficiently execute HR operations and administrative tasks.

6. Culture and Well-Being

• Advocate for initiatives prioritizing flexibility, well-being, and work-life integration for PGP talents.
• Partner with leaders to champion Diversity, Equity, and Inclusion (DE&I) programs.
• Drive activities that reinforce Publicis Groupe's values and celebrate the unique contributions of its creative teams.