Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in audit-related activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

An Associate Media Director leads a unit of media professionals in the conception and delivery of innovative, well-targeted business building marketing solutions across a variety of media to meet or exceed clients’ objectives. This involves the creation and execution of media plans, unearthing insights, integrating capabilities and flawless execution on all fronts.

The Associate Media Director is the primary point of contact for clients and will oversee the day-to-day communications planning and/ or buying processes for the assigned accounts.

This role reports directly to the Business Lead, and is a member of the Publicis Media group of Team Leadership

1. Client Management
- Establish a partner-relationship with clients by being involved in the business     
  environment.
- Provide business solutions through media approaches for assigned brands.
- Overall account stewardship to ensure communication strategy and implementation are
  in sync towards clients' business direction.
- Undertake key initiatives/business solutions in tandem with clients' goals, business   
  objectives and priorities.
- Manage clients' requests appropriately (e.g. push back on unreasonable timelines, make    judgment or evaluate value on ad hoc requests).
- Take ownership for assigned brands.
- Maintain regular WIPs, dialogues and reviews to ensure effective work processes.
- Improve and uphold agency evaluation.
- Build and coach high performing team members as required.

2.  Business Partner Management
- Leverage good relationships with senior business partners (e.g. creative, media owners),
  hence the ability to obtain updated information that contributes to the brand objectives
  and value-add to clients.
- Conduct professional briefings to business partners on innovations and ensure alignment
  to clients' objectives.
- Establish partnership processes with business partners (e.g. rules of engagement).
- Establish rapport and understanding with senior business partners and ensure clear
  documentation on all communications.
- Ensure best value from all negotiations across media owners and campaigns.
- Manage and resolve conflicts for Executives and Managers.

3.  Research & Media Applications Proficiency
- Guide and troubleshoot for Managers on applications usage.
- Display competency in using advanced functions in each tool.
- Able to tap into proprietary consumer insight applications or alternative sources for more
  in-depth analysis.
- Proficient in using agency's planning approach.

4. Financial
- Identify opportunities for organic growth of the business.
- Uphold financial policy and integrity to avoid violation or potential fraud.
- Assist the team members to reconcile all media payment variances of assigned brands.
- Work with team members to ensure accurate and timely invoicing (e.g. regular review of
  unbilled reports, resolve unbilled cases with Finance).
- Resolve all ageing matters.
- Accurate business forecast of assigned accounts (monthly and annually).

5. Industry Knowledge (Consumer, Business or Brand Insights)
-  Exhibit good understanding and forecast on media/ industry/brand development &
   implications to the businesses.
-  Evaluate the strategic implications of media/ industry/brand developments and identify
   opportunities & threats to businesses (short to long-term).

6. Investment Management
-  Optimize the given investment or allocate appropriate investments by medium/brands.
-  Provide investment consultation to client on appropriate budget to meet the desired
   objectives.
-  Supervise on cost management for brand across medium used.
-  Master contract management (e.g. propose, negotiate, track fulfilment, etc.)
-  Input on action plans in expenditure reports.
-  Reconcile all sources of costing/investment variances.

7.  Corporate Responsibility
-  Lead/participate in pitches.
-  Drive awards submission.
-  Demonstrate appropriate behaviours to uphold the company's image, reputation and
   credentials.
-  Identify new business opportunities.
-  Collaborate with function/practice leads on best practice development.
-  Demonstrate responsible hiring of talents (e.g. fair employment practice) and ability to
   manage termination well with due diligence.
- Mentor and ensure all direct reports master the skills and organizational savvy required
  for advancement.

The Senior Digital Planner owns strategic planning and campaign execution for assigned clients. This position is both strategic and tactical in scope, requiring ability think and work independently with minimal supervision. This position is expected to deliver strategic plans for campaigns based from available data and tools then implement campaigns with the support of different Publicis Media teams.

The Senior Digital Planner will work closely with Digital Buyers for specific client requirements, providing expertise on strategy building, insighting, planning, reporting, and optimization while being guided by platform or industry best practices.

I. RESPONSIBILITIES

• Attend, present, and contribute during client meetings
• Develop, grow, and maintain relationships through exceptional client service
• Effectively communicate digital strategies and rational for approaches for each campaign
• Execute, manage, and optimize online media campaigns and programs for agency clients while meeting or surpassing agreed upon performance expectations
• Manage the delivery of plans, creative assets, insertion orders, and all relevant campaign documentation in preparation for all campaigns
• Partner with support teams on how to strengthen campaign measurement for reporting and insights generation
• Provide regular insights and actionable points to clients detailing performance, campaign optimizations, and new opportunities
• Coordinate and work with media partners to develop relevant strategies and ensure accurate platform implementation
• Participate in campaign QA process
• Troubleshoot issues across planning and buying functions
• Help in the generation of monthly bill/pay/spend reporting in coordination with relevant functions
• Participate in regular knowledge sharing sessions to contribute and learn new strategies for optimizing and enhancing campaign performance
• Proactively formulates proposals for new client opportunities

We are hiring for various client-facing and operational teams with integrated planning and activation capabilities, covering all analog & digital channels including programmatic & biddable platforms.

If you are strong in creatively integrating both traditional and digital elements into the overall media mix while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!

As a Senior Integrated Planner, you will support your Manager in integrated media planning.

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Your tasks:

• Answer customer questions via ticketing tool, email or eventually by phone
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team members
• Document customer interactions and resolutions
• Stay up-to-date on the latest software releases and features
• Work with other team members to improve the customer support experience

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

• This is a full-time role, from 6:00 am – 3:00 pm, Monday to Friday, Dayshift. 
• This is an office-based position in central Cebu City 
• Competitive Salary Package (26K) + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

Key Responsibilities

• Lead recruitment efforts to attract, select and onboard high quality workforce members.
• Be the first point of contact to respond to workforce member’s inquiries and concerns.
• Understand client’s policies and procedures, ensuring that all workforce members adhere to these and are compliant.
• Understanding of NDIS and the SCHADS Award
• Continuously build strong relationships with workforce members by providing a high level of candidate care and service.
• Maintain and grow relationships with existing and new members.
• Collaborate with allocations team to effectively build a strong workforce for specific areas as required
• Continually sourcing experienced candidates via social media
• Work as part of a team to ensure client’s goals and objectives are met.

Competencies Required

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.
• Problem-Solving Skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process.

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

What's in it for you?  

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.  
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.  
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.  
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.  
• Grow and develop your career with us through our technical and professional development programs.  
• Competitive Salary Package (between 20K – 27K) + generous benefits + personalized learning and development. 

About the Role:

As a Scheduling Coordinator, you will play a crucial role in ensuring efficient operations by coordinating the schedules of the team members. You will be responsible for scheduling appointments for residential and business locations to check and/or install Fire Safety Equipment.

Key Responsibilities:

• Scheduling: Create and manage schedules for team members, ensuring optimal utilization of their time and resources.
• Route Planning: Plan efficient routes for team members based on their locations and appointments, minimizing travel time.
• Appointment Coordination: Coordinate with customers to confirm appointments, address inquiries, and provide updates.
• Data Management: Maintain accurate records of appointments, schedules, and customer information.
• Problem-Solving: Identify and resolve scheduling conflicts or issues promptly.

• Excellent organizational and time management skills
• Strong problem-solving and adaptability
• Excellent communication skills, both verbal and written
• Proficiency in using scheduling software (Uptick preferred, but not required)
• Familiarity with Melbourne geography or the ability to navigate maps effectively
• Customer-oriented mindset with a focus on providing exceptional service
• Attention to detail and accuracy

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

The Deal Hub Offering & Pricing team, as part of Avaloq Finance Division, delivers everything from the financial analysis and decision-making commercial related aspects to financial performance of products, projects, sale opportunities or business units.

In your role you’ll work closely with Commercial Finance specialists, Sales, Marketing, Business Management, and operations teams to develop new product offerings, pricing strategies, assess investment opportunities, and optimize resource allocation. You’ll also be involved in forecasting, budgeting, and performance controlling to support business growth and profitability.

Belonging to the CFO’s organization, you’ll have all the instruments, financial acumen, expertise, and strategic vision to support the overall financial performance of the company.

Being Avaloq a global leader in business process and IT outsourcing for the financial industry, you will have the chance to become familiar with all aspects of managed banking services.

We offer a good working atmosphere in an open and performance-oriented environment with opportunities for personal further development.

Your key tasks 

• Support Sales, Account and Bid Managers both in contract management and upselling review for existing Clients, according to Client project need.
• Collect and consolidated Client KPIs for internal data analysis
• Support the Go To Market product offering & pricing process
• Collaborating with various departments to provide financial insights and support
• Supporting group-wide efficiency and revenue enhancement projects

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

• To coordinate the organization’s projects that aid companion animals, primarily spay/neuter efforts but also including emergency responses, rescues, and adoption drives

Primary Responsibilities and Duties

• Coordinate and lead all aspects of PETA's spay/neuter efforts, including meeting with government officials and organizing projects in conjunction with them, advocating that guardians should have their animals spayed or neutered, and transporting animals for surgery
• Coordinate and manage other staff and volunteers for PETA’s spay/neuter field clinics as well as for other projects, as needed
• Assist with disaster response and other field projects, as needed
• Verify reports of animals in distress or danger by traveling to locations and coordinate responses, rescues, and/or medical care
• Provide animals in the organization’s custody with care, including walking dogs, feeding animals, cleaning up after them, providing medication, and giving medicated baths
• Record and log reports and photos, including expenses, and submit them in a timely manner
• Organize, clean, and maintain transport carriers and other supplies, including leashes and harnesses, humane cat traps, towels, medical supplies, and food and water bowls, as needed
• Order animal supplies and prepare supplies for the organization’s projects
• Manage the organization’s spay/neuter hotline and  create reservation systems for field clinics
• Perform any other duties assigned by the supervisor

We’re looking for an Accountant who will be responsible for running the accounting, financial and tax activities at Carousell. She/He will be involved in the financial operations of the Company’s subsidiaries and provide financial information to other departments, enabling them to make critical decisions. 

You will be involved in:

• Month-end book closing; handling full set of accounts, prepare bank reconciliation, prepare audit schedules and reconciliation of all balance sheets and variance analysis on P/L accounts
• Maintenance of transactional documents including agreements, invoices etc
• Work with Shared Services team for AR/AP transaction processing; recording bills/invoices into the accounting system and initiate payments
• Work with Shared Services team for Fixed asset management; updating fixed asset additions and disposals on timely basis
• Quarterly GST return, assist in annual audit, ECI/annual tax return
• Design and implementation of system and control governance and Standard Operating Procedures (SOP)
• Allocate 50% of time to support tax team on regional tax requirements

Our team is responsible for the implementation of Avaloq's digital assets solution.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate (Senior) Backend Developer to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Design and implement Back-End Services
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Take ownership and responsibility for his area of expertise

Our team is responsible for the implementation of the Avaloq's digital asset solution.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate (Senior) Frontend Developer to join our team and bring these innovative designs live.

Your key tasks 

• Work in an agile team closely with Product Owners, Business Analysts, and UX Designers
• Lead daily stand-up with the Front-end team to ensure the committed deliverables on quality
• Participate and contribute in the weekly grooming and planning sessions to define and setup the team assignments
• Build responsive UIs following Material design
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise

• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.