Total 2,580 job vacancies in makati city

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the Cash Management team.

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

• Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sites

• Engages managers in real time actions needed to meet performance objectives

• Adjusts agent skills as needed to manage service levels in a multi-skill environment

• Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams

• Responsible to run attendance reports, check-in summary reports, and forecast reports from the workforce management system and to send the information to production managers

• Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables

• Supports the management of the workforce management software system

• Provides support for call volume analysis and patterns, supports the normalization of historical data and makes suggestions regarding adjustments and overtime were necessary.

• Helps maintain information needed for accurate forecasting and help report forecasted and actual performance to the departments

• Supports all schedule recommendation for new training classes, optimized schedules for lunches and PTO, and helps to re-align work schedules to meet current trends

• Serves as a Command Center leasing between all GCCS Sites

• Responsible for monitoring VIVA pacing trends and case creation

• Provide reporting and create milestones throughout the month to ensure the business can achieve service level targets.

• Provide daily adjustments as needed to achieve the monthly service objectives

• Responsible for the addition and maintenance of Genesys skilling and agent groups

• Responsible for capturing and updating service level impact to Senior Management

• Responsible for running and creating ad hoc reports to various departments

• Responsible for monitoring agent adherence and notifying production management of non-adherence incidents

• Review skills gaps and make recommendations to Resource Planning Analyst

• Responsible for additional duties as needed in support of the Call Center

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reports directly to the Business Director and coordinates with the Administration Head for schedules and proposal reviews.

PRIMARY RESPONSIBILITIES

• Responsible for over-all coordination of the certification process of client companies in support to the division in the area of documents, materials, package and invoice preparation and file/database maintenance.

Specific Responsibilities   

AUDIT SCHEDULING

• Sends & follow-up audit schedule to the client 3 months in advance following Knowledge GSP/GPP and the ISO 17021
  • Audit schedule is already firmed up 3 months prior audit execution.
  • Zero movement on the confirmed schedule without valid reason

AUDIT ITINERARY

• Sends audit itinerary to the client at least 2 weeks prior audit execution
  • Audit itinerary is compliant with Knowledge policy

AUDIT LOGISTICS

• Coordinates and make the necessary arrangements (flight booking, transportation, & other travel requirements for on-site jobs)
  • Audit logistics should be made clear & coordinated in a timely manner
• Coordinates with the auditor their confirmed schedule, including the presence of Technical Expert and/ or Observers/ Auditor-under-supervision during the conduct of the audit
  • Information should be accurate to both the auditor, the technical expert, and /or Observers

AUDIT PACKAGE PREPARATION

• Prepares and transmit to the audit team the audit package following GSP/GPP for auditor’s
  • Correct & Complete audit package

INVOICING (in coordination with the GBS Invoicing Team)

• Ensure that all billable jobs for the next 3 months are readily available in the Invoice Monitoring to identify the revenue projection for the succeeding months
• Prepares & sends audit invoice to the client during the 1st week of each month with clear emphasis that collection shall be made during the 1st day of the audit
  • Payment shall be received from the client 100% during the first day of the audit
  • DSO is achieved.
• Reimbursable expenses shall be invoiced after the audit and apply 10% administrative fee following new rule of FIN-DIV.
  • 100% invoicing of reimbursable expenses shall be made within the month
• Collate, prepare and submit the weekly and monthly revenue reports including revenue accruals, deferrals and expenses
  • Timely and accurate reporting

AUDIT PACKAGE CHECKING

• Follow-up with relevant auditor and checks completeness of the audit package 1 week after the conduct of the audit and submits the same for technical review (if applicable)
  • On time submission and complete audit packages

AUDIT CERTIFICATE PREPARATION AND ISSUANCE

• Prepares Certificate following GSPP/GPP for approval of the Division Manager. Issuance of certificate shall only takes place once client is confirmed paid on all services provided by SGS Kn.
  • Issuance of Certificate shall not exceed 2 months from the last day of full compliance of the client in the certification process.

REGULAR DUTIES

• Identify and plan all activities - audits, and any other activities, that are due for scheduling across all sectors of Knowledge Solutions
• Send audit schedule notifications 90 days in advance, and confirmed within 45 days before the actual audit date
• Collaborate with the entire Kn key personnel to ensure that the YTD revenue is achieved by Kn
• Ensure that the audits activities are booked and allocated in the system and is consistent with the client’s Scope of Certification (chosen management system standard(s), the client’s industry sector, technical area(s), products and processes)
• Comply with system related activities and any other tasks and issues associated with various applications and processes such as, but not limited to, reporting, orientation of new users, etc.
• Interact with clients with a view to understand their needs and goals, willing to help clients and be attentive to their needs
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

OCCASIONAL DUTIES

• Suggest area or opportunities for improvement
• Perform other related tasks as maybe assigned by her superiors in support of division goals, or personal development as programmed by her superiors.

Key accountabilities:

• Architect, design, and implement large scale and enterprise-grade Custom solutions

• Assess, estimate, and support opportunities or business development in our clients

• Sprint planning, Product Demonstrations

• The technical team is appropriately mentored.

• The deliverables for each Sprint are clearly understood by the Agile Team(s).

• Ensure that the Agile team(s) delivers working software of sufficient quality to deliver to clients at the end of each development sprint.

• Provide Risk Management for all technical risks

• The Agile Requirements Repository is properly administered.

• Source Control repositories are appropriately managed

• The Agile team receives sufficient resourcing to be able to complete its objectives.

Specific and responsibilities:

• Work closely with clients, developers, system administrators and BA's to build CQ solutions and Translate business requirements into technical details

• Advise and mentor development groups

• Deliver requirements for integrated solutions across various IT disciplines

• Responsibility for creation and following day to day architecture plan

• Lead the implementation team (technical consultant to do the work)

• Resolve user-identified functional and technical issues relating to Adobe CQ

• Lead front-end code reviews with their teammates.

• Generate documentation about CMS architecture and integrations with other systems

• Guide performance testing and solve issues as they appear

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a member of the web banking payments team ,you will be part of a group of highly skilled, motivated and dynamic people that are responsible for very central parts of our highly flexible web banking product with robust architecture based on proven design and usability principles.

Your key tasks 

• Design new banking product features and functionality in collaboration with business analysts, product owners, software architects
• Maintain, customize and update existing functionality in the web banking 
• Provide technical support to customers and internal stakeholders
• Perform code reviews and coach junior team members 
• Work in an Agile environment, in a multicultural team with a high degree of coordination and synchronization, helping to constantly improve our processes and introduce new technologies
• Update of technical documentation in close collaboration with the product documentation team
• Understand the architectural big picture, support and consult our stakeholders - customers, partners as well as internal business teams 

We are seeking an experienced eCommerce Amazon Specialist to manage and manipulate data efficiently while being able to contribute to data-driven decision-making processes. 

Responsibilities

1. Helium 10 Expertise [ keyword research, listing optimization etc]

2. Amazon Flat Files Mastery: Comprehensive knowledge of Amazon flat files for listing creation and updates

3. Keyword Indexing, Ranking, and Monitoring:  Implement strategies for effective keyword indexing and ranking.

4. Product Launch Expert:  Proven experience in planning and executing successful product launches on the Amazon platform.

5. Replenishment Inventory Management: Manage Amazon replenishment inventory, including creating new shipments and optimizing stock levels.

6. Continuous Learning and Adaptability: Demonstrate the ability to learn and master new tools and techniques quickly in the ever-evolving e-commerce landscape.

7. Amazon Reporting and Data Analysis: Utilize advanced Excel, Google Sheets, and other tools to analyze Amazon reporting data.

8. Appeal Writing Skills: Write compelling appeals based on provided inputs to address any issues or challenges that may arise.

• Proven experience as an Amazon Marketplace Manager or similar role.

• In-depth knowledge of Helium 10, Amazon flat files, and replenishment inventory processes.
• Strong understanding of keyword indexing, ranking strategies, and product launches.
• Proficiency in Amazon reporting, advanced Excel, and Google Sheets.
• Exceptional analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

• Fully remote 

• Full-Time Position
• $7 - $10 USD per hour based on experience

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The project-based Protocol Specialist will assist the Protocol team in manually translating reports through the QIMA Translate tool.

Key Responsibilities include: 

• Translate test checklist from one language to another.
• Regularly coordinate with Protocol team for the checklists.
• Follow up with internal team members and clients to ensure translation meets their needs.

The accountant ensures compliance with financial transaction recording standards (e.g. general ledger, cash payments/collections, tax transactions, etc.) and performs the control/reconciliation of accounts and records (balance sheet, P&L, bank accounts, etc.).

The accountant contributes to properly kept and audited books of Avaloq’s Legal Entities and handles Accounts Receivable/Payable and/or Credit & Collections.

Your key tasks 

• The AR accountant has overall responsibility for handling the Group’s AR activities, including but not limited to; invoice generation, revenue recognition, AR reporting, close of AR ledger, compliance with Group’s policies and procedures.
• Evaluation and improvement of new and existing processes.
• Support the accounting team and deputize vacancies (PO process, dunning process, archiving process, etc.)

Our team is responsible for the implementation of the Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate Senior Backend Developer / Tech Lead to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Design and implement Back-End Services
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise
• Guide, coach and train the team to excel
• Establishing coding and design patterns within the team
• Align and exchange with architects to understand architectural strategy, policies and pattern

Your key tasks

• Assess and categorize incidents based on their impact, urgency, and priority, in alignment with predefined incident management guidelines
• Collaborate with relevant stakeholders, including support teams and subject matter experts, to gather necessary information for incident severity assessment
• Provide clear and concise communication to stakeholders, including senior management, regarding incident status, impact, and resolution plans in timely and accurate manner
• Ability to communicate well and manage highly stressful situations over the phone. Demonstrate proven leadership qualities removing any ambiguity as to who is coordinating the incident resolution
• Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputational exposure
• Continuously evaluate and refine the incident severity assessment process to improve its accuracy and efficiency
• Monitor and report on the performance of the incident severity assessment process, identifying areas for improvement and implementing corrective measures as needed
• Conduct thorough incident post-mortems to analyse root causes, identify areas for improvement, and implement corrective actions
• Foster collaboration across platforms and SMEs from other lines of business to align IT strategy with the bank's business needs and objectives
• Lead in major incident management by leading the command and control and oversight all key recovery activities and escalation upwards

• Providing management support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services
• Conduct monthly service review meeting to review major incident and ensure agreed Service Level Agreement (SLA) are met with various business stakeholder
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Standby support after business hour on rotation basis.