Primary Responsibilities:

• Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal, and agreed client requirements.

Specific Responsibilities:

• Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and in order before proceeding to the work site.
• Coordinates with clients on schedules and other information pertinent to the job.
• Perform risk assessment and hazard identification prior start of inspection or verification to ensure compliance with the 15 SGS Rules of Life.
• Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures, and agreed client requirements.
• Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
• Prepares and submits complete and accurate inspection reports including properly labeled samples in accordance with the defined timelines and reporting format.
• Performs other related duties as may be assigned either to achieve departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System

Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

• Responsible for providing administrative and logistical support to the Division Manager in her day-to-day activities and to the division in general on the daily administrative and operational requirements. Also, responsible for controlling documents related to the division’s QMS.

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Job Description

This role is within the Employee Enablement Solutions Team (EES). EES is part of Corporate IT, a function that builds, operates, and maintains the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business.

EES works with technology and business partners to provide a center of excellence within the organization to drive efficiency, effectiveness, and experience. We are passionate about improving user experience and increasing productivity by improving tools and services.

Job Role:

This role is crucial for presenting evidence of improvement activities through reporting data and analysis to a wide business and IT audience.

Responsibilities:

• Track & report metric performance against SLAs and drive improvements to enhance service levels.
• Understand service delivery and end-user technology.
• Use specialized knowledge in Power BI, Service Now, and other tools to generate reports, dashboards, and scorecards.
• Interpret data to provide knowledge and insight, identifying the reasons behind the numbers.
• Apply critical thinking skills for impact analysis and root cause analysis.
• Create and manage data pipelines as needed, ensuring reliable data flow from multiple sources for further data processing or data visualization.
• Ensure the accuracy, consistency, and integrity of data pipelines.
• Collaborate with teams to integrate systems and data effectively and ensure consistency of data delivery and utilization across the business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

Team Summary

The Digital Implementations team provides content services and implementations support to the overall NA Implementations group for products and services such as DPS Mobile, Visa Campaign Solutions, Visa In-app Provisioning for SDK & API, and other digital initiatives and offerings.

What the Manager for Digital Implementations will do

The Manager will be part of the Digital Implementations team and will be based in Manila, Philippines. The role will have the following responsibilities

• Lead the delivery and execution of project engagements for Visa clients in North America.

• Cultivate relationship with other Visa teams such as Product, Technology and Client Readiness and work effectively with them to bring a holistic solution to our clients’ needs.

• Provide implementation support for SDK and API projects, and/or future businesses that our team will support.

• Partner closely with the Senior Manager to develop and enhance our business processes.

• Manage/balance team schedules to support Implementations.

• Provide coaching and guidance to the team members and support their career growth.

• Prepare and maintain project tracking and team status reports.

• Assume appropriate decision-making authorities to ensure flawless execution of project and team objectives.

Projects you will be a part of:

As part of the team, you are expected to work on implementation support projects such as (but not limited to) SDK enablement for our clients. You will get the opportunity to partner with the Global Implementation teams in understanding the project requirements and work with other internal partners to implement it successfully. You will also have to work closely with Product and Client

Readiness as we continue to expand our businesses.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will be doing:

Reporting to the Executive Chef responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
• Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
• Conduct daily shift briefings to kitchen colleagues
• Ensure all kitchen colleagues are aware of standards & expectations
• Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback
• Maintain and enhance the food products through creative menu development and presentation
• Have full knowledge of all menu items, daily features and promotions
• Actively interact with guests at tables
• Balance operational, administrative and Colleague needs
• Ensure proper staffing and scheduling in accordance to productivity guidelines
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Oversees laboratory testing done in his/her section and reviews analytical results with concerned analysts. 

• Performs analyses relevant to his/her section when necessary. 

• Interprets evaluation results of his/her assigned commodity and prepares section report for management use. 

• Ensures all materials and equipment needed for the day’s analysis are prepared and available. 

• Ensures that the analysts observe good housekeeping practices and complies with Company Safety Manual and QMS. 

• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary. 

• Decision-making as to work assignments of direct subordinates (i.e. method of analysis, key priority assignments, admin matters) 

• Request for cash advance / payment of division’s expenses subject to review of and approval of Laboratory Operations Manager. 

• Recommendatory authority on the corrective action for staff misconduct involving penalties on written warning up to 5 days suspension. 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the QHSE policies including but not limited to: 

• Maintains a sound understanding of QHSE management techniques and the commitment to deliver QHSE performance that meets the expectations of SGS. 

• Maintains a strong knowledge of and commitment to Group and Divisional QHSE Targets and Objectives by setting, monitoring and formally reporting local Targets and Objectives. 

• Balances production and cost control demands with QHSE needs while not allowing one to become subordinate to the other.   

• Ensures risk assessments are completed for all routine and non routine activities. 

• Ensures Safe Working Methods are in place and applied in all operations and as identified by contract. 

• Identifies client and project QHSE requirements and ensures these are built into the work while supporting the Group QHSE Management System. 

• Ensures that suppliers / contractors are apprised of relevant QHSE requirements and that any adverse QHSE impacts of their activities or products are managed and minimized. 

• Identifies and provides relevant QHSE training for their personnel. 

• Actively promotes good housekeeping and safe use of equipment. 

• Participates in incident investigations involving their department personnel. 

• Assists QHSE staff in the completion of department QHSE audits. 

• Includes updating of Salesforce, JIRA tickets and relevant templates as required.
• Assist with the creation of Standard Operating Procedures (SOPs).
• Calendar/Workflow Coordination| Set and manage key operational reminders with relevant stakeholders to ensure timely actions and follow-ups.
• Create and update reporting templates on key franchise operations metrics such as renewals, variations and new stores.
• Request, track and issue operational invoices as required including regular follow up to ensure steps are completed within agreed SLA’s.
• Perform ad hoc administration tasks as required to support the smooth functioning of the Franchise Operations Team and address emerging needs

Your Career

Our Commercial Sales Team is an important driver of company revenue and growth. As an experienced and dynamic sales professional, you will be responsible for leading and driving sales engagements into assigned commercial accounts in Malaysia. In this role, you are motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.

You will be responsible for meeting and exceeding your quota by crafting and implementing strategic and tactical sales plans targeting deployments of the Palo Alto Networks Next-Generation Security Platform. This is a unique opportunity for a closer with a self-starter mentality to win business and market share by actively displacing competing technologies and further improving the security posture of existing customers. Oh, and did you say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career – it’s a meaningful challenge that impacts our lives in the digital age.

Your Impact

• Prospect and sell into assigned commercial accounts, create and execute a robust sales strategy to penetrate into new accounts and expand into existing accounts
• Be the primary sales driver, managing a sales pipeline to deliver to quarterly/annual quota
• Strong discipline around managing sales stages and SFDC hygiene
• Deliver accurate weekly and quarterly forecast
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Communicate value propositions to clients and partners that speak intimately to their needs and requirements
• Generate velocity to deliver a predictable book of business and drive forecast accuracy utilizing channel ecosystem
• Develop and deploy marketing activities and plans to end users through our channel sales partners
• Engage a programmatic approach to demand, to generate, develop, and expand your territory
• Work collaboratively with all cross-functional resources to achieve your quota - inside sales, channel systems engineering, field marketing, cybersecurity sales specialists, the services team, sales ops (including deal desk and the response team), and others

As a Sr. SEO Specialist at Cardinal Path, you will deliver SEO strategies and recommendations to a world class clientele across multiple industries and verticals.

This is a fast-paced role requiring advanced SEO knowledge and high level of comfort with the search landscape, it can be technical and requires the ability to easily absorb and learn new concepts.

• Lead and execute on SEO team tasks to fulfill client audits and ongoing SEO monitoring
• Manage a roster of clients utilizing best practices for client and project management
• Perform keyword research and analysis, ability to demonstrate sound knowledge of topic and search intent modeling
• Prepare and develop comprehensive internal and external link strategies
• Demonstrated ability to communicate technical subjects and coordinate with clients to implement recommendations that adhere to white hat SEO best practices 
• Help build an industry leading, innovative search engine optimization team through the development and improvement of internal processes and deliverables.
• Keep up to date with latest industry trends, technology and changes; evaluate industry tools providing recommendations to internal teams
• Work in conjunction with Digital Intelligence, Digital Transformation, and Account Management teams to identify client opportunities across groups
• Share knowledge and thought leadership through contributions to Cardinal Path’s blog, internal lunch and learns and public events/webinars
• Mentor and train new employees

Job Summary: 

This is not your typical Business Manager role. Working as Senior Business Manager for IQ-EQ will require you to have a womb to tomb mastery of project and business management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation, and continuous improvement. 

Business Management is not an easy job; therefore, we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants. 

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes. 

Responsibilities (how we will measure success) 

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects/initiatives ongoing throughout the IQ-EQ Group 

• Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists. 

• Responsible for all aspects of Project/Business Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery. 

• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery. 

• Effective and Transparent communications ensuring the flow of information to all stakeholders involved. 

• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates, and checklists 

Tasks (what does the role do on a day-to-day basis)  

• Define the scope of assigned projects in conjunction with the Project Sponsor 

• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix. 

• Preparation of project documentation in collaboration with Subject Matter Experts for example: 

• Project Initiation Requests 

• Project Initiation Documentation 

• Product and Work Package Descriptions 

• End Stage reports and Stage Gate Readiness Assessment Documents 

• Test Strategy, Plans and Scripts 

• Closure Reports 

• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments. 

• Select, lead, and motivate your project team both internally and externally, establishing a team culture within the assigned projects. 

• Monitoring overall progress and use of resources, initiating corrective action where necessary 

• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities. 

• Managing project risks, including the development of contingency plans 

• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations

•  Manage a range of stakeholders from junior to senior level across all locations. 

• Manage and monitor project budgets to ensure delivered within agreed budget. 

• Adhere to internal project methodology and governance. 

• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored. 

• Communication and engagement planning 

• Maintaining an awareness of potential interdependencies with other projects and their impact 

• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions. 

• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log. 

Other: 

• Support other departments as required within the confines of the Business Manager role 

• Undertake any additional reasonable duties as required the Firm 

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

• Have a strategic view of business requirements.  

• Drive transformational changes were required to achieve Front Office/Client specific requirements.  

• Manage local delivery team, business performance management, and productivity. 

• Work with remote teams / other offices to deliver client and internal requirements. 

• Warrant appropriate atmosphere, culture in the office. 

• Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

• Deadlines and client milestones are met at all times. 

• Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

• Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

• Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 

The Head of Onboarding and Business Support will focus on achieving and maintaining optimal operational efficiency. This function develops, implement, and maintain effective operating processes; Quality Assurance (QA) program and Workforce Management (WFM).

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas and Responsibilities: 

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Administer smooth transition & implementation of non-conventional services from new and/or existing clients
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Your responsibilities will be, but not limited to:

• Gather the timing of local statutory audits for all the legal entities under QIMA Partners Limited, and ensure the lists are updated on a regular basis.
• Design and formulate the timeline of the local statutory audits in alignment with Group Annual Audit.
• Lead the process for the statutory audit by timely coordinating with the legal entities and ensuring all legal entities under QIMA Partners Limited are completed and compiled.
• Lead the management of Group Audit from the group perspective and collaboratively work with the businesses and process owners to ensure that the requirements are gathered and submitted on time.
• Liaise with External Auditor to ensure that the Group Audit status is updated correctly and communicated to the relevant recipients.
• Liaise with Local and 3rd Party Advisors handling the Local, Statutory and Tax compliance for entities without local finance in the country to ensure that compliance requirements are prepared and submitted on time.
• Review, manage and recommend if the 3rd party engagement contracts be continued, amended and/or terminated based on the relationship with the Group and their ability to deliver the scope of work as per the contracts.
• Actively seek standardization and automation, apply and implement best practices for managing Group Audit and Local, Statutory and Tax compliance and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessments and review procedures.
• Develop and conduct adequate training and prepare related information material on the Group Audit and Local, Statutory and Tax compliance for business continuity purposes.
• Keep the record of the 3rd party’s engagement fees, Penalties and Late Charges, and the Payment made for all the compliance requirements which can be used to assess trends of payments and penalties as well as the professional fees.
• Other tasks assigned by the Immediate Supervisor.

Your responsibilities will be, but not limited to:

• Leads and oversees the group monthly close and global consolidation of actuals, ensuring complete and accurate financial in accordance with International Financial Reporting Standards (IFRS). 
• Manages and reviews close activities including journal entries and account reconciliation. 
• Leads and reviews monthly consolidation and financial reporting, including investigation and clearing of intercompany balances, closing and consolidation errors. 
• Overall accountable in the compilation of the consolidated balance sheet, income statement, statement of cash flows and other executive reporting requirements.
• Responsible in the review, analysis and presentation of the Group Cashflow and Working Capital to the CFO and the submission of the corresponding BOD slides.
• Leads the submission of the Financials required in the Group Audit and the compilation of all the audit requirements associated with the FS.
• Works with cross functional teams in addressing challenges, issues, and risks in the closing process to ensure timely and accurate books closing.
• Leads the debrief meeting to discuss closing issues with respective teams with the objective of keeping the best practices and improving on and addressing the gaps.
• Overall accountable in the tracking and monitoring of the GL and Consolidation KPIs and the presentation to the Group Finance Director and CFO
• Provides guidance to all subsidiaries to ensure consistency in consolidated financial reporting and applications. 
• Leads the balance sheet justification to ensure accurate and complete representation of the financial position of the company’s consolidated balance sheet. 
• Drives process improvements and assists with system transformation projects.

AECOM is seeking an Administrative Assistant to be based in Manila, Philippines

Job Description: 

The Administrative Assistant will provide administrative support to one or more managers within a group, office or business unit including some of or all of the following: prepares or proofs correspondence, forms, spreadsheets, or documents, schedules meetings, makes travel arrangements, and/or maintain inventory of office supplies.

• Assist in general administrative tasks and may provide support to other Executive Assistants
• Creates and maintains reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs
• Prepares, reviews, submits and tracks expense reports for reimbursements
• Enters, tracks and processes departmental expenses and invoices for payment
• Sharepoint database administration
• Organize and manage Team shared files
• Processes documents for other departments as needed
• Assist in the development and update of project administrative procedures
• Reroutes documents to other approvers when necessary
• Perform other related projects and duties as assigned

The key Accountabilities are, but not limited to:

·         Media Reconciliation of supplier invoices.

·         Preparation of Supplier Reconciliation and preparation of Remittance advice for the payment of supplier invoices including Overseas suppliers within the set SLA.

·         Processing of Adjustment requests from Agencies within the agreed TAT as per the procedures & guidelines.

·         Processing of requests as per the approved listing from different agencies (Nil payment run) accurately and timely for early payment.

·         Monitoring the invoice flow and ensure timely media reconciliation according to the SLA.

·         Prompt & efficient handling of all supplier/client/staff queries.

·         Management of all filing requirements both hardcopy and softcopy where appropriate.

·         Understanding of Media Accounts Payable Process and it’s various controls(including assisting in audit queries and findings)

·         Participation in the implementation of process improvement initiatives and other Ad-hoc activities identified by Management

·         Managing of emails in Generic Email boxes on time and ensure that all emails are attended to/ replied/taken necessary action.

·         Preparation of various Reports and timely submission

·         Provide backup as and when required.

Important to the role is a client-oriented mindset when selling and developing solutions while having a strong commercial understanding of a payment network business. Your passion for developing new digital payment experiences, creating business opportunities, and a market focused approach will enable you to succeed in this role. Specific work areas will include:

1. Active sales engagement with key partners and client to develop and craft deals to support the growth and active usage of Visa Credentials, and Value-Added Solutions to key clients and digital partners
 

2. Working with partners and clients, while collaborating with various internal stakeholders to grasp business, functional, and technical aspects of digital solutions and combine them with partners’ solutions and capabilities to create market-first or best practices offerings

3. Driving joint solution development efforts in the area of digital solutions and capabilities 

4. Drive implementation through regional and global teams in close collaboration with other key functional areas including marketing, product, consulting & analytics, and client success teams, as applicable

5. Evaluate local fintech and enabler partnerships across multiple segments which can assist in the development of strategic recommendations and business cases to achieve Visa’s strategic goals.

6. Provide guidance and expertise for product and client facing teams and lead discussions with prospective clients.

7. Close monitoring of market trends, emerging technologies, and prospective clients and partners in the digital payments space

8. Lead digital partners and client events as part of Visa’s thought leadership in the digital solutions and payment space

9Support the product team in managing team’s operating expenses for efficiency purposes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Workboard on a daily basis. 
• Ensure arrival notices are communicated to overseas and customers. 
• Ensure accurate and timely client and vendors billing. 
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with Company’s procedures. 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Take ownership on the tasks been assigned. 

To perform related business activities of the Import –Customs relating to shipments and customs freight documentation to achieve its growth and profit objectives.

General Key Accountabilities:

1. Check, review and verify Customs inbound shipments before turning it over to Third Party Broker.
   • Use Document Completion and Compliance Checklist form. (Insert the path file here)
   • Coordinates with customer any discrepancy w/in 24 hours of receipt of documents and/or per customer SOP.
2. To perform related Customer Fit Import System (CFIT) functions in accordance with Customs OPS manual.
   • Refer to Core Event Code per OPS and/or Core Event Codes Summary posted in Common drive. 
3. Ensure other government permits or clearances are well coordinated with the customer and/or Expeditors origin prior to shipment.
   • Check if OGA permit is required prior to arrival.
   • Inform customer and/or EI origin once OGA permit is obtained.
4. Coordinates with the third-party broker and ensuring that broker complies with Expeditors and end-customer requirement in preparing import entry declaration.
   • Use Entry Details Checklist (insert the path file here) when checking the draft SAD/SDV.
5. Monitor permits or clearances managed by third Party Broker are compliant with the requirements.
   • Check if OGA permit is required prior to arrival.
   • Coordinates with Supervisor/AM/Customs Compliance Specialist if need assistance.
6. Ensure that customers are well - informed of the shipment status and required metrics sent in timely manner – per KPI.
   • Always refer to Customer SOP for the requirements.
   • Send shipment status daily on per shipment basis or per Daily Status Report in compliance with the customer requirements.
7. Ensure 3rd party broker billing is timely and accurate.
   • Coordinates with the documentation if no 3rd party billing posted in edoc at the time of posting of billing to Customs particularly for receipted charges.
8. Post billing invoice w/in the EI and Customer KPI.
   • Billing to customer must be posted w/in 3 days of RLS per OPS.
   • Comply with DAP, DDP Policy in posting FDS billing.
   • Make sure supporting documents are available before posting billing to customer so documentation team can dispatch the billing invoice timely per Customer SOP.
9. Coordinates with the Trucking Team for the delivery schedule. Monitor trucker’s DLV & POD performance.
   • Reserve truck at least 2 days prior to target delivery date and/or positioning of truck at CFS/CY.
   • Secure CRO/Gate pass at least 2 days prior to delivery date. Refer to CRO process per carrier requirement.
   • For any delay in empty container, escalate the matter with the customer & customer appointed freight forwarder/carrier. Any delay in empty container entails additional trucking cost hence timely communication is a key to collect additional trucking cost from the customer.
10. 10. Monitor Customs Work board and ensure necessary tasks completed in accordance with specifications and deadlines.
    • Files in Work board should be the current files. Ageing files requires explanation.
    • Work board must be always open throughout the day.  
    • Manage the requirement event codes per customer requirements.
11. 11. Root cause the exception report in Deployment Scorecard and implement CAPA.
12. To attend cargo physical inspection/examination and join in the cargo survey and/or join in the meeting with the broker/ customer when deemed necessary.
13. Assist the Supervisor/Manager and in maintaining compliance with the local authorities and other participating agencies.
14. Company controls, policies, procedures, processes, applications, tools, and systems are clearly understood and implemented.
15. To accept additional tasks as required by the Department to meet the needs.

AECOM is seeking a Principal Project Control to be based in Manila, Philippines

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• As part of a leadership team, support building and deploying a Manila project controls team

• Ability to proactively articulate the capabilities of Manila role of project controls across various North American Regions, Business Lines, levels of company management and cross functional staff.

• Responsible to distribute work assignments and monitor work load, to most effectively utilize staff and meet the projects, Regions, Business Lines objectives. Ability to proactively track and communicate staffing activities to various stakeholders. May be required to report on staff utilization, appropriateness of staff for assignment, and other quality and performance metrics.

• Exercises experience and sound judgement in assessing complex project controls and associated staffing situations to both the project and the business unit’s goals. Coordinates the efforts of assigned resources/staff with other project and business unit staff.

• Participate in business development, proposal efforts and project startups as needed.

• May be involved in assessing and evaluating quality of work effort of staff and advise on approach and/or elevate corrective actions, communicating appropriately with project and business stakeholders.

• Develops, trains and mentors staff in both technical aspects of project controls methods as well as support interpersonal communications with assignment project manager and other staff.

• Effectively disseminates corporate expectation regarding company policy as it relates to reflecting project status on all project complexities and types. Conveys project controls procedural and best practice information and existing and emerging project controls methods.

• Coordinates staffing requirements, assigns and supervisors project work activities, and trains personnel.

• Supervises staff through developing, establishing and maintaining goals and documenting performance reviews. Provides personnel development for the assigned employees.

• Bachelor’s degree in engineering, construction management, business management or other associated degree.

• Relevant work in lieu of degree considered

• 12 – 15   years’ experience

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Position Type :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Customer Call Center Representative at Global Medical Virtual Assistants, you will be the primary point of contact for our customers, providing exceptional customer service. You will handle inbound and outbound calls, address customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

TASKS:

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
• Make outbound calls to follow up on customer inquiries, resolve issues, and provide assistance as needed.
• Identify and assess customers' needs to provide appropriate solutions and information.
• Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
• Uphold company policies and procedures while delivering high-quality customer service.
• Meet and exceed performance metrics, including call handling time, first call resolution, and customer satisfaction ratings.

QUALIFICATIONS:

• Excellent verbal and written communication skills in English
• At least 1 year of experience in a customer service or call center role
• Proficient in basic computer applications and familiarity with CRM systems
• Committed in providing outstanding customer service and exceeding customer expectations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

RATE AND REWARDS:

• Starting rate is $700 (USD) monthly 
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Key Skills : Solix Platform

Job description:
Experience of 5-6 years on Solix.
Participate in Design and Architecture sessions with key business SMEs and Architects.
Assess current data flows / business architecture, Create HLD, and Architecture documents.
Technical guidance to development teams.
Identify design and implementation risks.
Interact with upstream / downstream application teams to facilitate a seamless experience for the team.
Socialize with stakeholders and finalize the Archival plan.
Track all aspects of the project including scope as well as change orders.