Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

Chef de Cuisine

We are seeking a talented and experienced Chef de Cuisine to lead the culinary team of our dining experience restaurant within a prestigious five-star hotel. As Chef de Cuisine, you will play a pivotal role in creating and executing an exceptional culinary experience that exceeds the expectations of our discerning guests.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead, mentor, and inspire a team of culinary professionals to consistently deliver high-quality dishes and impeccable service.
• Collaborate with the executive chef and other team members to develop innovative and enticing menus that showcase local and seasonal ingredients while reflecting the unique concept of the restaurant.
• Oversee all aspects of kitchen operations, including food preparation, cooking, plating, and presentation, ensuring adherence to food safety and sanitation standards at all times.
• Maintain strict quality control measures to ensure consistency and excellence in every dish served.
• Manage inventory levels, order supplies, and control food costs to maximize profitability while minimizing waste.
• Provide ongoing training and development opportunities for kitchen staff to enhance their culinary skills and knowledge.
• Ensure compliance with all relevant health, safety, and hygiene regulations, as well as hotel policies and procedures.
• Work closely with front-of-house staff to ensure seamless coordination and exceptional guest experiences.

Executive Sous Chef
You are a creative and talented individual with a proven ability to lead a Culinary team and a commitment to safe, efficient operations and exceptional cuisine. As Executive Sous Chef, your expertise in recipe development will elevate our menus and your leadership inspires and fosters culinary talent.

What is in it for you:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Complimentary meal through our Colleague Dining Program 
• A competitive salary with annual compensation reviews based on market, performance, and capabilities 
• Complimentary dry-cleaning of business attire  
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment.
• Free learning programs 
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 

What you will be doing:

• Providing direction for all day to day Culinary operations
• Meeting daily with the Executive Chef to communicate daily operational challenges & successes
• Leading the daily Food & Beverage briefings
• Promoting a fun, professional and disciplined work environment while building mutual trust, respect and cooperation among team members
• Utilizing your keen interpersonal and communication skills to lead, influence and encourage others
• Actively sharing your ideas, opinions & suggestions in the weekly Chefs meeting
• Providing guidance and direction to your Culinary team, setting performance goals and standards and monitoring performance to provide timely, meaningful, and specific feedback
• Ensuring proper scheduling of weekly and annual vacation for Culinary colleagues while effectively managing Watson labor standards
• Controlling labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the department, division and hotel
• Setting up control systems to assure quality, portion consistency, and the ability to create proper purchasing specifications
• Monitoring and reviewing operating criteria and developing an awareness of the importance of food preparation and quality
• Completing monthly one-on-ones, probation and annual reviews of kitchen managers as required
• Conducting daily walk-throughs of kitchen areas to ensure proper cleanliness, following up with the Chief Steward when needed
• Ensuring consistent on-the-job training sessions are completed for all culinary colleagues and leaders
• Liaising daily with Food & Beverage Managers and the Culinary team to keep open lines of communication and relay guest feedback
• Partnering with Food & Beverage Managers to create innovative and successful promotional ideas while performing any other reasonable duties as required by the Executive Chef
• Striving to improve all food preparations, presentations and menu selections
• Striving to achieve and surpass our Voice of the Guest targets including food quality, menu content, variety of menu, and timeliness of service
• Chairing the monthly departmental communication meetings with Culinary colleagues
• Creating food menus for Banquets, In Room Dining, and Restaurant
• Meeting with Storekeepers to ensure quality and par levels are maintained
• Actively walking the hotel to ensure all Restaurant, In Room Dining, Banquet, and Meeting Room food quality and set–ups
• Interacting closely with Catering department to assist in coordinating event food and meeting with clients
• Ensuring all VIP visits are handled and prioritized properly
• Continually expanding on our current Food product to lead our colleagues to the next level
• Actively recruiting talent to strengthen our Culinary team’s skill set
• Performing other duties and projects as assigned

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

Essential Functions

• Oversight and development of a team of analysts, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency

What we expect of you, day to day: 

• Be an escalation point for challenging transactions, HVTs (High Value Transactions), or clients/CSM (Customer Success Manager) requests 

• Ensure the effective and efficient week-to-week operations of the TSS team - and that daily and weekly targets are met 

• Cleary communicate changes to process, procedure and client specific updates with the team 

• Deliver the monthly team QA and review sessions, focused on transaction reviews and HVTs 

• Support the TSS Team Manager in identifying insights and actions from Weekly and Monthly MI (Management Information) reporting 

• Support the TSS Team Manager with internal (e.g. Customer team) and external (e.g. client) meetings where needed - taking the lead where relevant 

• Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where needed 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Execution

• Build client strategy based on defined KPIs for paid social campaigns.
• Participate in weekly internal and external calls

Campaign Tracking and Analytics

• Review and analyze client data to ensure optimal performance on all campaigns in multiple channels.
• Track and reporting of campaign results and analytics.
• Review and implement results vis a vis pacing, QA and trafficking.
• Provide initial insights on campaign trends to executives and planners.

Working at Merkle

Merkle is a leader in data-driven customer experience management (CXM). We are experts in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), AdTech and MarTech platforms.

We embody the combination of local and global: Here in Denmark, we are 300 colleagues working in the offices in Copenhagen and Aarhus. We are also a part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus

Arch’s delegated authority programs are written by third party agencies referred to Agencies or Managed General Agencies (MGA’s).  Arch has a regulatory requirement to audit the MGA.  The candidate will reconcile policy data between Arch financial systems and the systems of the MGA for the various programs.  The candidate will create exhibits to identify the reconciling differences and work with various groups to resolve and clear the differences.

The Statutory Accountant 2 is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during night shift corresponding to US EST working hours.

• Preparation of various quarterly statutory schedules including but not limited to state pages, schedule T, etc
• Assist with the preparation of statutory adited financials
• Preparation of additional annual filings including but not limited to insurance expense exhibit, supplemental risk interrogatories, cybersecurity supplement, director & officers, supplement, etc
• Miscellaneous projects and filings as required
•  
• Perform balance sheet reconciliations
• Create monthly journal entries
• Perform tie-outs of financial statements to general ledger and tie-outs for internal consistency
• Assist with statutory financial statement preparation process (e.g., import mapping files into software)
• Assist with various projects on an as needed basis
• Meet various deliverables in support of monthly and quarterly financial close 
• Collaborate with both onshore and offshore teams to meet departmental goals

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Business Systems Analyst

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

About You

You are passionate about Group Controlling. You understand complex systems and can explain them in a simple way to colleagues and management. You keep manuals up to date and you love to elaborate concepts and to bring them to implementation. You can think out of the box and come up with solutions and proposals for various challenges.

We are in the middle of our S4H project. You will follow closely the controlling streams and will support the controlling team in many tasks related to the SAP project. Furthermore, you will be involved in various processes in the Group Controlling team and will be responsible for activities in the monthly closing process, support the constant further development of controlling guidelines and activities and will support to organize the yearly budget process and monthly forecast.

Your Responsibilities:

• Support the SAP project with many controlling related tasks and activities
• Creation of controlling manuals and assist in defining, improving and updating our internal controlling standards and processes
• Support to steer the group wide financial planning activities (budget, forecast)
• Ad-hoc analysis
• Responsible for group controlling tasks in the monthly closing process
• Support the further development of the monthly management report and KPI
• Your reporting line is to the Head Group Controlling

TFGI is hiring an Institute Director to work closely with the Executive Director, the Board of Directors, and the Advisory board, to execute the Institute’s mandate and drive day-to-day operations.

Responsibilities:

• Work with Executive Director to build TFGI's reputation for evidence-driven, balanced and policy relevant work that is best-in-class in terms of originality, significance and rigour
• Work with Executive Director to engage the TFGI Board, Advisors, stakeholders
• Manage TFGI’s administrative, governance and professional functions and steward TFGI’s budget prudently with overall P&L responsibility to ensure that the Institute is on track to deliver on financial and impact targets
• Lead research/thought leadership programmes end-to-end, from conceptualisation to evaluation
• Direct day-to-day operations to maintain pace and quality of work
• Manage and develop the TFGI team so that they deliver on their responsibilities and grow personally and professionally

Purchase to Pay (60%)

• Post vendor bills and ensure proper charging to expense accounts and projects.
• Verify and approve expense reports and matching it with approved Purchase Requests.
• Processing approved AP invoices, credit cards, fund transfer and expense reports thru scheduled payments by EFT/ACH/wire and ensuring payments are accounted for and posted.
• Reconcile and monitor credit card transactions.
• Monitor Accounts Payable email inbox and handling of vendor inquiries.
• Clearing aged items from monthly AP reconciliations and resolving disputes.
• Perform JSOX controls related to the P2P process.

General Accounting & Other (40%)

• Billing – provide assistance to the Billing team on the creation of Credit Memos and sending out invoices to clients via portals or email, as needed.
• Sales taxes – ensure tax codes on sales transactions are properly setup and sales taxes are filed and paid in a timely manner.
• Treasury – keep track of Fx exposure by preparing monthly report and hedge exposure, as needed.
• Provide assistance on monthly financial closing and audits.
• Perform Blackline reconciliations.
• Support the Finance department in improving current processes.
• Support special projects as required.
• Continue professional development.

As a member of the Avaloq Test Automation team, you will be part of a group of highly skilled, motivated and dynamic people that are responsible for a central part of the Avaloq Banking Suite. You will be part of the team responsible for Automation and innovation of test for the Avaloq solution used by banks in the Swiss market. 

As a Test Automation Engineer, you will work in close cooperation with Test Managers, Developers, Release Managers and other key stakeholders with the objective to deliver high-quality automation solutions that meet customer needs and requirements.

Your mission

• Give hands-on support to the team with the implementation of the software testing process, e.g. for dedicated testing levels and / or test types
• Define test cases and scenarios for new functionalities
• Support the team in their day to day work with test management tools
• Participate in the creation of new concepts in testing and testing strategies
• Develop and execute automated tests using TestMaster, Cypress, and more automation tools
• Understand the Avaloq Core Banking Platform and the corresponding business areas
• Provide assistance to business analysts and test teams

The Finance Analyst will be responsible for processing invoices for posting and payments in Arch’s Accounts Payable system and ensuring that the relevant account balances are accurately updated by posting transactions. The Finance Analyst will also support tasks related to accounting and financial reporting. The candidate will provide support and be part of Arch’s Global Services Operations (GSO) Finance Team and will report to the Accounting Manager and Director of Finance.

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close
• Collaborate with the AP team for best practices and process improvement

We are looking for a highly motivated Cutover Manager with strong communication and management skills.

Our mission is to orchestrate end-to-end transversal services to successfully deliver projects, aiming for highest client satisfaction and fostering a culture of learning and collaboration.

Your key tasks

• Managing cutovers in a complex technical environment, which serve multiple customers and are developed in multiple international locations
• Managing and controlling your project, including transparent and meaningful reporting on scope, financials, progress, quality, risks and issues
• Introduction of specific measures to solve project issues and timely escalation to decision-making authorities if needed

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.

• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Other
• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

This role will primarily support management of day to day operational activities within the global Intercompany team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.