• Provides quality spa service to guests by checking on their satisfaction, and needs all of which are by hotel standards.
• Explains and upsells different spa treatments and facilities, presents menu, and makes suggestions.
• Performs spa booking, and cashiering functions, maintains cleanliness and set-up of spa, and ensures the safety and well-being of guests.

• Assists in providing technical support and setup of AV equipment, and documents all technical issues.
• Maintains and troubleshoots all AV equipment, ensures all banqueting hall audio-video equipment is ready, and identifies upgrading needs for new systems, tools, and equipment.
• Prepares the set-up of AV equipment, ensuring that it is operational, labeled, repaired, and clean, and oversees equipment operation.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.

WHY DO WE WANT YOU

We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

WHAT WILL YOU DO

• Internal Solution Development
• Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
• Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
• Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
• Readiness Assessments for Clients
• Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
• Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
• Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
• Solution Deployment for Clients
• Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
• Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
• Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with keen attention to detail
• Passionate about client satisfaction and innovative technology

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 3+ years of experience in implementations, project management, or technology / AI solution deployment.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
• Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
• Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Project management certification (e.g., PMP) is a plus

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

We are seeking a highly skilled Financial  Accountant to join our team in Makati City, Philippines. As a key member of our finance department, you will be responsible for managing financial records, preparing reports, and ensuring compliance with industry regulations.

• Prepare month end reports and schedules.
• Balance sheet accounts reconciliations (banks accounts, intercompany).
• Performs reconciliation via Blackline.
• Prepares and submit Audit schedules.
• Review Exploration records and expenses.
• Prepares Quarterly and Annual Expenditure Report for MGB (FTAA & other tenements).
• Manage month-end and year-end closing processes, ensuring accuracy and timeliness.
• Reconcile accounts and investigate discrepancies.
• Assist in the development and implementation of financial policies and procedures
• Collaborate with internal and external auditors during audits
• Monitor and report on key financial performance indicators
• Ensure compliance with local and international financial regulations
• Assist in financial analysis and insights to support decision-making
• Assist in budgeting and forecasting processes
• Maintain accurate records and documentation for all financial transactions

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.

We are seeking an experienced Lead Accountant who will handle accounting tasks, including local accounting and tax compliances, junior accountant supervision, and other ad-hoc reporting or compliance responsibilities assigned by the Finance Manager

Responsibilities

• Supervise or review daily accounting tasks performed by junior accountant / accountant to ensure meeting service level agreement
• Reporting pack generation via Group’s cloud reporting software
• Assist Finance Manager in annual audits
• Monitor, recommend and manage the quality of finance policies / processes
• Perform financial control testing and ensure any deficiencies found are appropriately documented along with suggested plan of remediation
• Lead in government reports submitted to PEZA, BIR and other govt. agency
• Support Finance Manager in others ad-hoc reports as required by the Studio / Group (e.g. budget preparations, cash flow projection, expense ledgers analysis…etc.)
• Possess high analytical skills to create detailed financial reports and forecasts. 
• Leading in coordination with local studio stakeholders in monitoring/controlling expenses or spending planning.
• Main contact point for local tax consultants/partners for regulatory/statutory requirements or taking initiative to find best solutions on the market for local compliances

• At least 5 years' total working experience in the related field preferably in a BPO or multinational company.
• At least 2 years’ experience in Audit
• Certified Public Accountant (CPA)
• Experience in working with international teams
• Ability to direct and supervise
• Willing to work on flexible hours
• Computer proficiency utilizing word-processing, spreadsheet, and presentation software
• Expertise and hands on knowledge on NetSuite accounting software preferred

• Great Place to Work certified for 4 consecutive years
• Flexible work arrangement
• Global exposure

We are looking for a detail-oriented Commercial Real Estate Analyst Assistant to work with our existing client. This role involves financial modeling, market research, and preparing reports to support our client's investment decisions.

Work Schedule: 9am - 6 pm EST (Monday - Friday)

Job Type: Fully-Remote

Key Responsibilities:

• Research real estate databases for comparable data, analyze the data, talk to people about the data externally (like brokers) and then write an analysis explaining/supporting their findings in detail.
• Analyze real estate investments, including acquisitions and developments.
• Create financial models to assess property performance and returns.
• Research market trends, property data, and comparable sales/rentals.
• Prepare reports and presentations for leadership and clients.
• Assist with due diligence, including reviewing leases and financial documents.

• Previous work experience as a Real Estate Analyst, or other roles.
• Degree in Engineering, Accounting, Finance, Math, Economics, or Real estate.
• Strong skills in Microsoft Excel and Word; financial modeling experience preferred.
• Analytical experience that can think independently
• Familiarity with filemaker pro and skills in internet searching
• Knowledge of real estate terms and metrics (e.g., cap rates, NOI, IRR).
• Great attention to detail and problem-solving skills.
• Clear communication skills, both written and verbal.

• Negotiable salary (depends on the experience)
• Week pay
• Work-from-home opportunities

PHP LARAVEL DEVELOPER

Job Title: Senior Shopify Developer

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Pacific Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

We have an exciting opportunity within the Avaloq Marketing & Communications team. Join us and work with our international team of diverse, driven and highly skilled financial and technology marketers who are focused on supporting our clients, prospects, partners and industry to understand Avaloq’s complex, market leading and innovative solutions.

We are seeking a detail-oriented Marketing Operations Specialist to join our team. In this role, you will research and qualify inbound leads, implement ABM campaigns, and report on overall team activities to maximize our contribution to business objectives.

The ideal candidate has experience with marketing and sales qualification processes, strong analytical and reporting skills and the ability to take ownership with attention to detail. Bonus points if they are familiar with marketing automation tools and CRM systems.

Your key tasks

• Reach out to inbound leads to qualify them, collaborate with Sales to align on follow-ups
• Research new leads using tools like LinkedIn Sales Navigator, based on Sales’ requirements on ideal prospect personas
• Use HubSpot to manage lead information, segment leads, track activity, maintain database hygiene and ensure data accuracy throughout the marketing and sales processes
• Implement ABM campaigns using a variety of channels
• Monitor and report on all marketing & communication activities, identifying areas of improvement

PRIMARY RESPONSIBILITIES

• Responsible for over-all coordination of the certification process of client companies in support to the division in the area of documents, materials, package and invoice preparation and file/database maintenance.

Specific Responsibilities   

AUDIT SCHEDULING

• Sends & follow-up audit schedule to the client 3 months in advance following Knowledge GSP/GPP and the ISO 17021
  • Audit schedule is already firmed up 3 months prior audit execution.
  • Zero movement on the confirmed schedule without valid reason

AUDIT ITINERARY

• Sends audit itinerary to the client at least 2 weeks prior audit execution
  • Audit itinerary is compliant with Knowledge policy

AUDIT LOGISTICS

• Coordinates and make the necessary arrangements (flight booking, transportation, & other travel requirements for on-site jobs)
  • Audit logistics should be made clear & coordinated in a timely manner

• Coordinates with the auditor their confirmed schedule, including the presence of Technical Expert and/ or Observers/ Auditor-under-supervision during the conduct of the audit
  • Information should be accurate to both the auditor, the technical expert, and /or Observers

AUDIT PACKAGE PREPARATION

• Prepares and transmit to the audit team the audit package following GSP/GPP for auditor’s
  • Correct & Complete audit package

INVOICING (in coordination with the GBS Invoicing Team)

• Ensure that all billable jobs for the next 3 months are readily available in the Invoice Monitoring to identify the revenue projection for the succeeding months
• Prepares & sends audit invoice to the client during the 1st week of each month with clear emphasis that collection shall be made during the 1st day of the audit
  • Payment shall be received from the client 100% during the first day of the audit
  • DSO is achieved.
• Reimbursable expenses shall be invoiced after the audit and apply 10% administrative fee following new rule of FIN-DIV.
  • 100% invoicing of reimbursable expenses shall be made within the month
• Collate, prepare and submit the weekly and monthly revenue reports including revenue accruals, deferrals and expenses
  • Timely and accurate reporting

AUDIT PACKAGE CHECKING

• Follow-up with relevant auditor and checks completeness of the audit package 1 week after the conduct of the audit and submits the same for technical review (if applicable)
  • On time submission and complete audit packages

AUDIT CERTIFICATE PREPARATION AND ISSUANCE

• Prepares Certificate following GSPP/GPP for approval of the Division Manager. Issuance of certificate shall only takes place once client is confirmed paid on all services provided by SGS Kn.
  • Issuance of Certificate shall not exceed 2 months from the last day of full compliance of the client in the certification process.

REGULAR DUTIES

• Identify and plan all activities - audits, and any other activities, that are due for scheduling across all sectors of Knowledge Solutions
• Send audit schedule notifications 90 days in advance, and confirmed within 45 days before the actual audit date
• Collaborate with the entire division's key personnel to ensure that the YTD revenue is achieved by the division
• Ensure that the audits activities are booked and allocated in the system and is consistent with the client’s Scope of Certification (chosen management system standard(s), the client’s industry sector, technical area(s), products and processes)
• Comply with system related activities and any other tasks and issues associated with various applications and processes such as, but not limited to, reporting, orientation of new users, etc.
• Interact with clients with a view to understand their needs and goals, willing to help clients and be attentive to their needs
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

OCCASIONAL DUTIES

• Suggest area or opportunities for improvement
• Perform other related tasks as maybe assigned by her superiors in support of division goals, or personal development as programmed by her superiors.

Key Responsibilities: 

• Design, develop, and maintain the back-end infrastructure of our products, ensuring they meet the highest standards of reliability and performance

• Architect and design robust, scalable, and secure back-end systems and APIs, optimized for cloud environments

• Design and optimize database schemas, write complex queries, and ensure data integrity and performance

• Integrate third-party services and APIs, ensuring seamless data flow and functionality

• Develop and deploy applications on AWS and Azure, utilizing cloud services to enhance performance, scalability, and security

• Write clean, maintainable, and efficient code

• Conduct code reviews and provide constructive feedback to team members to maintain code quality and best practices

• Implement automated testing frameworks and conduct thorough testing to ensure the reliability and performance of the back-end systems

• Work closely with front-end developers, product managers, and other stakeholders to deliver high-quality products

• Set up and maintain monitoring and alerting systems to ensure the health and performance of the back-end infrastructure

• Create and maintain comprehensive documentation for the back-end systems and APIs

• Keep up with the latest trends, tools, and technologies to continuously improve back-end architecture and deliver cutting-edge solutions

Job Summary

To develop and implement long term and short-term business strategy for the country. Lead portfolio development across base and future business spaces, define levers for growth – organic and inorganic. Manage sales and marketing planning and reviews within the limits of Strategy of Global Generics with the objective of meeting revenue and gross margin targets and achieve targeted market share in the market.

As the country head for the business, provide decisive and inspirational leadership to the country leadership team, ensuring seamless collaboration across departments and functions in the achievement of business outcomes.

Roles & Responsibilities

Business Planning

• Understand the market, environment, competition & future trends in pharma business to plan business's growth aspirations and revenue growth.
• Understand and leverage key organic and inorganic growth opportunities to identify possible opportunities for in/out licensing and scouting for potential business development partners based on gaps in portfolio, products offered by potential customers.  
• Create Business health monitoring mechanism & ensures tight business process controls.
• Foresee probable challenges (environmental, internal) & pro-actively create risk mitigation strategies while ensuring delivery as per plan.
• Understanding of the entire P&L management including cost, profitability, sales and target pressures, to create competitive resource optimisation strategies and seek effective control on resource management strategies to execute short & medium range business plans.
• Explore and implement use of digital platforms as source of growth.

Strategic Marketing

• Evaluate and develop marketing strategies for new products and existing products.
• Strong understanding of excellence in portfolio building, resource optimization across portfolios, new product launch excellence, product life cycle management, digital marketing, and multi-channel marketing.
• Review and guide the teams to ensure growth, allocation of resources and rank gain in chosen therapeutic areas/channel.
• Evaluate inorganic opportunities, licensing to drive portfolio building.
• Build strong branding capabilities both through organic development and inorganic ways. (Acquisition of talent/critical competencies. EG - digital marketing)

Sales and Distribution Management

• Conduct specific project-based diagnosis / deep dive into possible issues in reference to desired v/s actual performance and suggest fine-tuning in plans as required, through review and analytics of Sales data and market trends, and derive meaningful conclusions for actionable decision making
• Have in-depth understanding of the Distribution Mgmt. channels to create an optimal distribution Strategy (direct/indirect) for each region and each product; market coverage, channel selection, coordination and conflict management and logistics planning
• Conduct regular sales and marketing reviews with the team to discuss and analyse performance in line with local, territory and customer objectives, strategies and action plans
• Structuring of field force, deployment of field force, capability building in the field force, enhancing productivity, good understanding of entire sales force excellence process including CRM, CLM and analytics of efforts Vs. Results.
• Demand Planning, forecasting and a good understanding of SCM.
• Manage cash flow and a control over DSO

Portfolio Planning and Management

• Understand the environment, analyse product/market demands and trends to identify opportunities that can be leveraged for the region from Regulatory and IP perspective and select products for development with relevant stakeholders to enhance new product launches and BD deals.
• Identify products or partners for in/out licensing to widen the product basket along with BD.

Customer and KOL Management

• Identify needs of key customers, developing customer value proposition and deploying the same with the help of the team
• Segment and target key customers and develop n=1 strategy that would give targeted RoI
• Manage customer satisfaction scores for key customers and take corrective action in order to be partner of choice
• Facilitate connect and services to key customers digitally to enhance customer satisfaction.
• understand the design and implementation of KOL network in order to shape therapy and disease area dominance

Marketing Planning and Reviews

• Based on prior year's performance, corporate guidance, market conditions, prepare annual sales and marketing plans along with the team for the country. Finalize the pricing and gross margin for each product. Finalize the plan internally (revenue and cost budgets) and discuss with Finance and HR.
• Present the same to Senior Management. Conduct regular sales and marketing reviews with the team to discuss and analyze performance. Discuss issues and recommend corrective action. Participate in quarterly reviews with Finance to ensure budgets for the year are met in order to prepare long term business plans for the region in alignment with corporate guidelines.
• Annual Planning and Review to achieve sales budget and marketing plans.
• Based on products selected and long-term business plan, approve the annual budgets for the regional teams. Send the same to Global Business Head for approval. Quarterly/annually review the actual performance vs. budget and implement changes needed in accordance with sales budget. Track the prescription behaviour and discuss the outside in benchmarking.

Operations Management in order to bring predictability & sustainability of the business.

• Supervising the filed force, ensuring that the local and head office supply chain teams are aligned to deliver adequate availability of stocks, managing all necessary logistics thereof while confirming with regional regulatory norms and processes.
• Robust Processes with Financial Control, Compliance and Audit Readiness in order to ensure 100% compliance with internal and external requirements.
• Build robust processes to ensure that the Philippines subsidiary is compliant with the local regulations and adequate controls are in place for financial transactions. This is actioned through regular review with Head Finance, local financial managers, corp. finance and external legal advisors.
• Monitor cash flow and expenses to ensure a tight control over costs. Review and discuss the responses to matters relating to pharmaco-vigilance along with responsible pharmacist before sending the response to stakeholders.

Digital

• Collect, analyse and drive decisions on massive volumes of data and in almost near real-time.
• Knowledge of new technologies and ability to identify opportunities for improving productivity, within functional area, using digitization.
• Outside in perspective on the use of digital platforms and digital therapeutics in order to drive new businesses aimed at providing holistic end to end condition management to meet unmet needs of the patient.

Primary Responsibilities 

• Design and develop digital learning content in all its forms - tutorials, simulations, games, assessments, videos, podcasts, troubleshooting guides and simple reference material
• Support team and client on the following functions:
• Use of rapid content authoring tools in creating course materials
• Administering and troubleshooting the learning management platform

Specific Responsibilities   

• Develop engaging e-Learning solutions that meet the latest instructional design concepts and appropriate media standards
• Convert existing electronic and print-based training content into meaningful and interactive eLearning materials
• Develop new course modules to be incorporated into existing courses, as well as research, design and implement new ones.
• Create graphics, animations, videos, and other visual elements
• Integrate and edit audio voiceover and sound to enhance eLearning
• Provide technical assistance and support to learning services team when necessary
• Collaborate with the learning and development team to optimize curriculum designs and training content through the use of modern instructional media
• Develop curriculum guides and collaterals for courses and/or program components
• Ensure that all information is consistent, easy to understand, and well organized
• Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation
• Explore and recommend other multimedia peripherals which could advance the team's productivity and efficiency
• Work with Course Development officer to develop and manage key courseware projects and services
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, maintains a clean and safe work area
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to the manager.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Tech Recruiter, you will play a critical role in connecting talented individuals with Level 1-3 job opportunities across multiple countries. You will be a key point of contact for candidates and collaborate closely with clients to understand their talent needs. Your responsibilities will involve coordinating the recruitment process, managing relationships, and continuously improving our recruitment strategies.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Engage with potential candidates, understanding their skills, aspirations, and fit within Boldr's culture.
• Conduct initial screening processes, including reviewing resumes, performing phone screenings, and assessing candidates' qualifications, cultural fit, and potential for growth within the company.
• Partner closely with client partners to comprehend their talent requirements and deliver to their specifications.
• Writing and posting technical job descriptions
• Sourcing potential candidates on niche platforms, like Stack Overflow and Github
• Parse specialized skills and qualifications to screen IT resumes
• Perform pre-screening calls to analyze applicants’ abilities
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Participate in tech conferences and meetups to network with IT professionals
• Compose job offer letters
• Onboard new hires
• Promote company’s reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• A passion for people-first ideologies and a genuine interest in connecting talent with opportunities.
• Exceptional intercultural communication skills and empathy.
• Proactive, multitasking abilities in a fast-paced environment.
• Innovative thinking and the ability to engage potential candidates creatively.
• Strong client-facing skills with a focus on understanding and meeting client expectations.

YOU HAVE…

• 2-3 years of experience recruiting positions
• Managing end-to-end recruitment processes across multiple countries.
• Utilizing various recruitment platforms and tools, including LinkedIn, Job Boards, and Applicant Tracking Systems.
• Building and maintaining client relationships while understanding unique requirements and expectations.
• Analyzing and interpreting recruitment metrics to drive process improvements.
• Leading and mentoring junior recruiters to foster team growth and development.

• Health Insurance
• Training & Development
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Thousands of business owners trust First Circle for our innovative products that help their businesses grow. They value our commitment to always go the extra mile, even at a cost to us, and respect our honesty even when delivering tough news. The Head of Customer Success is tasked to elevate our service even further, creating truly personalized relationships with business owners across the country. Reporting directly to the senior leadership team, this role will involve close collaboration with the Product, Data, and Sales teams.

The potential to tailor the experience for each SME is vast—from providing unique business insights, to facilitating connections among owners, to launching new banking and payment products. As Head of Customer Success, you’ll have the opportunity to shape the future of our service offering, create lasting impact for thousands of businesses, and play a pivotal role in driving the next phase of our growth. This is not just about managing customer relationships; it’s about revolutionizing the way SMEs experience support and service in the financial sector.

• Significant experience in customer success, customer acquisition, account management, or a related field within the financial services or fintech industry.
• Proven experience in building and leading high-performing teams, including mentoring and developing junior staff and colleagues.
• A proven record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences with key business accounts over several years.
• A strategic, data-driven thinker who aligns customer success initiatives with business goals and uses customer feedback and metrics to inform decisions.

• Salary dependent on experience level. We pay top of market rates, and include extremely attractive commission incentives
• Hybrid work set-up: 2 days per week in BGC office
• HMO health insurance, catered lunches, MacBooks, monthly fitness allowance, transportation & accommodation allowance, and more!

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

We are looking for a highly skilled and experienced Client Onboarding Manager to join our Client Management team at Hex Trust. The Client Onboarding Manager will serve as the primary liaison between clients and internal stakeholders for new business onboardings and existing client reviews. Responsible for leading the onboarding team, this role involves identifying KYC requirements, validating documents, and overseeing the end-to-end process in collaboration with Compliance, Legal, Operations, and Finance teams. The ideal candidate will enhance the onboarding experience and will report to the Head of Client Management, overseeing onboarding metrics globally.

This role demands a deep understanding of KYC regulations within the financial services and crypto industry. The successful candidate should be detail-oriented, capable of multitasking, and possess excellent communication skills.

Duties & Responsibilities

• Lead the client onboarding process and monitor onboarding performance using metrics such as onboarding speed, rejection rate, etc. 
• Enhance overall client onboarding experience by identifying potential blockers ahead of time, analyzing client feedback, and driving process improvements 
• Take lead in identifying gaps in policies and processes, and prepare defined action plans for necessary improvements
• Serve as the main point of contact for clients by addressing and resolving their onboarding/KYC issues in line with our internal policies, regulatory requirements, and market practice
• Demonstrate strong advocacy and negotiation skills to push back internally when necessary to uphold a positive client experience while ensuring compliance with regulations and company policies
• Lead regular meetings with the Sales team to review onboarding progress and discuss any blocking points
• Act as the first line of defence in AML/CFT processes, ensuring adherence to regulatory standards and internal policies. Monitor client activities to detect and report suspicious behavior
• Responsible to perform initial client due diligence based on established procedures prior to the Compliance team’s final review
• Stay informed about relevant regulatory developments in crypto space and industry best practices to ensure ongoing compliance

• Minimum 4 years of experience in KYC/AML in the financial services industry
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Proven track record of improving onboarding processes and enhancing overall efficiency
• Experience in onboarding, customer success, or sales operations
• Excellent eye for details
• Excellent spoken and written English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralised markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Responsabilities

• Be an escalation point for the customer support team and resolve potential issues.
• Deploy and maintain customers' environments using ansible and terraform maintaining a microservices environment.
• Work with the RF Engineering team on customer deliverables and timelines.
• Improve current process and optimize the delivery pipeline with automation.
• Work with Kibana, Elasticsearch, Prometheus & Grafana to integrate Spectrum Effect monitoring features.

The Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

Work Location: Manila, Philippines
Work Arrangement: Hybrid (1-2x in a month to onsite)
Work Schedule: PHL - 3rd Shift 9:00 PM - 6:00 AM
Specific requirements: Phone screening and HM scheduling

Duties and Responsibilities:

• Assist with recruitment and interview process
• Completes and reviews screening assessment and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule non-complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide other administrative support to recruitment team as needed

After introducing a new Contract Lifecycle Management Tool we are looking for a new colleague that helps with the digitalization of contracts. 

You will need to get familiar with our contract structures in order to feed and review key information into the tool. 

Key Responsibilities of the Team Manager  

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports. 

KEY RESPONSIBILITIES OF THE SME

• Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
• Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
• Support the team with complex queries and fill out accurate reports.
• Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
• Handle phone calls and transactions for the program.
• Supervise and coach learners in nesting & BQM type environments;
• Coach and give feedback to trainees to help them fulfill performance metrics.

The Accounting Associate is responsible for monitoring the schedule of payments by checking on the details and records of payments that are due to be made to different creditors. The position safe keeps the records of business debts and payments to be made for the services availed from other service providers or entities and other corporate obligations. Furthermore, the position ensures that payments made are properly validated through the presentation of periodic reports and payment schedules in order to ensure that proper funding is established prior to the settlement of payables. 

Responsibilities:

• Facilitate all accounts payable matters for both regular and special expenses.
• Prepare checks and vouchers and all necessary attached documents for the payment process.
• Safe-keep and maintains records of assigned company transactions.
• Handle bank-to-bank transactions, check payments, debit memos, etc.
• Other matters related to Accounts Payable, Accounts Receivable 

• Analyses and verifies the accuracy of the overall financial data before any closing period.
• Coordinates with other departments to facilitate the timely completion of financial statements.
• Detects any discrepancy, materiality of transaction or irregularity in a process, and recommends adjusting entries or takes necessary action within their area of authority
• Oversees the proper accounting of all financial transactions. Enforces existing policies and procedures in all financial transactions.
• Investigates discrepancies and coordinates with all concerned stakeholders to resolve the issue.
• Reviews accuracy and completeness of billing and payments and provides instructions for correction.
• Oversees account’s balances of OGPI and Affiliates
• Report Cash Balances and Deposits
• Able to convert funds in timely manner.
• Approve and process payments.

• Ensure bank records are up to date and cater bank related requirements.