• Lead the design, development, and implementation of Appian-based applications.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to a team of developers.
• Ensure best practices in Appian development and deployment.
• Conduct code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve technical issues related to Appian applications.
• Stay updated with the latest Appian features and industry trends.
• Coordinate with cross-functional teams to ensure seamless integration of Appian applications with other systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5 to 10 years of experience as an Tech Lead or Appian Developer respectively.
• Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian plugins.
• Experience with Appian integration using REST, SOAP, and other APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Appian certification is a plus.
• Banking related experience is a plus.

As a Senior Front-End Developer, you will lead the development of robust, high-performance, and visually appealing web applications. You will work with cross-functional teams to define, design, and ship new features while ensuring the technical feasibility of UI/UX designs. You should understand the entire web development process (design, development, and deployment), focusing on front-end technologies. You will mentor junior developers and guide best practices.

Key Responsibilities:

• Develop and maintain web applications focusing on performance, scalability, and usability.
• Collaborate with designers, product managers, and back-end developers to deliver high-quality features.
• Build reusable code and libraries for future use.
• Optimize applications for maximum speed and scalability.
• Ensure the technical feasibility of UI/UX designs.
• Implement responsive design and cross-browser compatibility.
• Lead code reviews, providing feedback on front-end architecture, quality, and efficiency.
• Stay updated with emerging technologies and industry trends to improve processes.
• Mentor and coach junior developers, promoting best coding practices.
• Troubleshoot and resolve front-end issues promptly.

• Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of front-end development experience, with 2+ years of experience in React Native and Expo.
• Proficiency in JavaScript and TypeScript.
• Extensive experience building cross-platform mobile apps using Expo Managed Workflow.
• Strong understanding of React Native core libraries and third-party integration via Expo SDK.
• Experience with mobile performance optimization, debugging, and troubleshooting in Expo-based apps.
• Strong familiarity with version control systems (Git), and CI/CD processes.
• Experience integrating RESTful APIs into mobile applications.
• Knowledge of responsive design principles and mobile-first development.
• Experience with unit testing, end-to-end testing, and frameworks like Jest or Detox.

Preferred Skills:

• Experience with native modules and Expo's Bare Workflow for handling complex native functionality.
• Familiarity with Expo Build for creating production-ready Android and iOS binaries.
• Knowledge of push notifications using Expo’s Notification API.
• Understanding of cloud services like AWS, Google Cloud, or Azure.
• Experience with Agile methodologies and project management tools (e.g., Jira, Trello).
• Knowledge of app store deployment (iOS App Store and Google Play Store)
• With solid expertise in mobile-responsive web development

As a Junior Back-End Developer, you will assist in developing and maintaining server-side components of web applications. Your responsibilities will include building and integrating APIs, managing databases, and optimizing the overall performance and scalability of the system. You will work closely with senior developers to learn best practices in coding, database management, and security. This is an ideal role for someone looking to expand their back-end development skills in a collaborative and supportive environment.

Key Responsibilities:

• Assist in building and maintaining server-side logic and APIs for web and mobile applications.
• Work with databases, ensuring data storage, retrieval, and management are optimized for performance and security.
• Write clean, maintainable, and efficient code under the supervision of senior developers.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Help troubleshoot and debug back-end issues, ensuring smooth functionality and performance.
• Contribute to the development and improvement of existing back-end services.
• Follow and contribute to best practices, coding standards, and documentation processes.
• Assist in ensuring data security and implementing security best practices in back-end architecture.
• Stay updated on emerging back-end technologies and tools.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 0-2 years of experience in back-end development (internships, personal projects, or part-time work can be considered).
• Basic knowledge of at least one back-end programming language such as Python, Node.js, Ruby, Java, PHP, or .NET.
• Familiarity with databases (SQL and/or NoSQL), including database design and query optimization.
• Understanding of RESTful APIs and how to consume and build them.
• Basic knowledge of version control systems (Git preferred).
• Eagerness to learn and improve technical skills in back-end development.

Preferred Skills:

• Experience or familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Basic knowledge of Docker or other containerization tools.
• Familiarity with testing and debugging tools for back-end development.
• Understanding of web security concepts and best practices.
• Experience with Agile/Scrum methodologies and development tools (e.g., Jira, Confluence).

Personal Attributes:

• Strong analytical and problem-solving skills.
• Eagerness to learn and grow in the field of back-end development.
• Ability to work well in a team and communicate effectively.
• Self-motivated and able to manage time and priorities in a fast-paced environment.
• Attention to detail and a commitment to writing clean, maintainable code.

• Lead the team of developers, align technical direction, and provide leadership, support, and motivation
• Work with the Product Owners to develop provided user stories
• Work with the Solution Architects in designing technical solution to a specific set of business requirements within the framework defined by the Enterprise Architecture
• Liaise with team members, Delivery Leads, and Product Owners to ensure projects are completed to standard
• Oversee deployments/new releases and ensure that they are aligned with the product roadmap
• Advise the Delivery Leads, Product Owners, and the team regarding the technical implementation of the project
• Work with the App Support team to address system issues
• Document system design and programs specifications in technical design document
• Review code and ensure that the best practices and coding standards are implemented in the project
• Identify and remove bottlenecks that impede the progress of Sprint
• Solve issues and develop workarounds and alternative solutions
• Keeping up-to-date with industry trends and developments

Qualifications:

• Possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Experience in Agile/Scrum process, language, and ceremonies.
• Experience in using Java and Spring/SpringBoot
• Experience in using relational databases (e.g. Oracle)
• Solid knowledge and experience with continuous integration and continuous delivery tools.
• Solid understanding of API, microservice, and integration concepts and technologies, such as REST, JSON, XML, message queues
• Experience in leading development teams
• Excellent analytical, technical, diagnostic, and troubleshooting skills
• Proven ability to solve problems creatively

• Ability to communicate ideas clearly and respond in a timely manner
  
  Preferred Requirements:
• Knowledgeable in using AWS, Red Hat OpenShift Container Platform, or any other public cloud platform.
• Experience in Cloud Native Infrastructure, DevSecOps, and Microservice Architecture
• Experience in deploying apps to App Store and Play Store
• Experience in using modern JavaScript frameworks (e.g. ReactJS)
• Has a background on backend, web, and mobile application development 

We are looking for a self-managed individual to take on the responsibility of maintaining business operations for a technical and technology delivery department. The ideal candidate must be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

• Knowledge and understanding in financial management and processes including budgeting, costing, budget management, procurement and contract reviews;
• Business Collaboration skills – ability to establish relationships, communicate and interface effectively across the organization, partners and vendors;
• Self-driven – Ability to work independently in a collaborative but distributed organization structure;
• Strong time management skills and adaptability to address shifting priorities and tight deadlines and manage multiple work tasks simultaneously;
• Basic knowledge of Data Centre and IT infrastructure facilities, technology such as structured cabling, racks and servers, telecommunications connectivity, physical and virtual security;
• Participates in change, incident, problem management and request fulfilment from a process perspective; to establish and enforce department or organization policies, processes, and procedures;
• Participates in internal and external Information Security and Compliance audits and Risk assessment;
• People management skills to support a team of infrastructure subject matter experts with leave planning, timesheet management, annual reviews, onboarding and offboarding;
• Function as an escalation point for the team for any required assistance to partners, vendors, or management

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Systems Administrator, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You’ll be responsible for deploying new technologies as well as ensuring system performance.
 

What you will bring:

• Must have skills/experience - RedHat Linux, Pacemaker Cluster, OpenShift Orchestration, VMware

• Nice-To-Have skills/experience: Knowledge in Agile, Automation, Ansible, VCS Cluster, AIX/Solaris, Scripting skills

• Around 4 years experience in RHEL. VMWare ESXi

• Must be willing to work on a Hybrid Setup (twice a week onsite). The office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be willing to work on a Shifting schedule – APAC and US shift

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

• Effective analytical, problem solving, installation and maintenance skills

• Ability to work independently as well as within a team

• Ability to communicate effectively verbally and in writing

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

What you will be doing:

• Administration & Troubleshooting Pacemaker cluster

• Hands on experience on Openshift tasks like Patching, Troubleshooting, Gluster Administration.

• Hands-on experience on HP ILO, iDARC Firmware.

• Experience in Package management using RPM, YUM, SATELITE in Red Hat Linux.

• Managing, troubleshooting, and resolving Incidents/Issues as per the Service Level Agreement (SLA, RCA) with frequent updates.

• Experience in Creating and maintaining user accounts, profiles, security, rights, Quotas, and process monitoring.

• Creating, cloning Linux Virtual Machines, templates using VMware ESXi & Virtualization environments.

• Experience in Installation of VMware ESX server and creation of VMs and install different guest OS.

• Proficient in patching level issues, support required for any issues during the patching

• Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

• Following Standard Operating Procedures for BAU support, Build, configure and maintain all applicable Servers

• Recognizing and articulating job related problems to management.

• Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools

• Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution.

• Assisting in the identification of new service opportunities.

• Providing coverage for BAU Unix Server Management teams along with other project works assigned.

• Abiding by Incident, Change and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix

What we offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

DOF is a leading provider of integrated subsea project and marine services to the global offshore energy market. Operating since 1981, we are proud of our ability to seamlessly deliver multi-discipline services from a single company. It is the unique combination of expert marine and subsea project teams deployed on owned and operated assets that set us apart from competitors. In addition, our resources and assets are located within all the major offshore energy hubs around the world.

The global fleet of 62 vessels, operates in three segments of the offshore services market: PSV (Platform Supply Vessels), AHTS (Anchor Handling Tug Supply Vessels), and Subsea (Subsea Vessels and Subsea engineering services). Seven vessels currently comprise the Regional Asia Pacific (APAC) Fleet.

The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

To understand more about how we operate – watch DOF’s values video here.

If you are a team player who would like to work closely with people from different parts of the world, we would love for you to apply.

Are you our new Process Improvement Specialist ? 

This is a permanent position, based in the DOF office in Alabang, Philippines, accountable for identifying areas for improvement, develop and implement solutions, providing technical support and maintenance for business applications and developing and maintaining process documentation and monitor process compliance.

Role and Responsibilities

The Process Improvement Specialist will:

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Drive the standardisation of processes across the globe to create a more effective and efficient Shared Services organisation.
• Collaborate with various stakeholders and cross-functional teams to understand their needs.
• Implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with various stakeholders to ensure alignment on proposed changes.
• Evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Conduct regular process audits to ensure compliance with company policies and procedures.
• Develop process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.
• Provide technical support and maintenance for systems and applications including installation, configuration, and updates.
• Respond to and resolve users' inquiries and technical issues related to different applications.
• Perform other duties and tasks related to process improvement as requested.

• Bachelor's degree in Business Administration, Business Development, IT or Equivalent.

• Demonstrated practical experience with a minimum of 5 years in a similar role.
• Experience with ERP systems.
• Demonstrative experience with continuous improvement tools and techniques such as Lean and Six Sigma.
• Experience in consultancy, developing and designing processes, flowcharts and operating procedures.
• Experience in project management and change management.
• Experience with the purchase-to-pay and order-to-cash processes.

• Competitive salary package.

• Flexible work options.
• Great company culture and working environment.
• Support from an international and local team.
• The opportunity to work in a safe environment, where all are treated with dignity and respect.

Please apply by submitting your CV and a one-page cover letter which specifically outlines why you believe you are suitable for this role, using the link below.

Applications close COB 18 November 2024

Shortlisting and interviews may be conducted prior to the closing date, we encourage you to apply as soon as you are able.

DOF is an employer who embraces Equal Opportunity and promotes diversity in our workforce. We encourage People of all ages and backgrounds to apply.

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the colleting/billing industry is required

Would you like to work for an International company where your opinion matters ? Where

you will be recognised and involved ? If so read on :

Our Client is experiencing expediential growth and looking to expand its already

established operations based from Asia. Successful applicants will be part of a dynamic

development team spanning across Asia working with one of Australasia’s largest

organisations. Client firm is Founded in 1965 in New Zealand, has over 6,500

employees, has been delivering services from Manila and Kuala Lumpur for over 2

decades and is now committed to the ongoing development of its international

footprint.

Our client list is long ranging across almost every industry including government,

finance, transportation, utilities and more. We’ve built an incredible range of applications

for these clients from real time banking to pizza ordering, from mobile apps to latest

cloud technologies and from online shopping to systems that keep the rivers clean.

We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working in an MNC with really

diverse clients, high paced development using the latest technologies and techniques

and delivering high quality applications that make our clients happy. We want people

passionate about delivering innovative software. If you’ve already achieved great results

in your career and want to extend to new clients, teams, and tools, this is probably the

right opportunity for you.

Requirements
Organizations face real challenges in a world where the number of integrations, and the
speed at which they need to be delivered is increasing. There is a real need for
experienced integration professionals to enable business strategies. We are looking for
super talented, passionate and energetic integration developers to work with leading
edge technology stacks to deliver great outcomes for our clients. This role involves
design and development of innovative, state-of-the-art Microservices and Cloud based
integration projects.

Skills and Requirements

● Integration design, development, testing and deployment experience
● 6+ years in software development with a focus on Java Spring Boot.
● Experience with containerization (Docker) and basic orchestration.
● Background in designing and developing Microservices and Cloud-based
solutions.
● Knowledge of API design and security
● Familiar with CI/CD pipelines, and automation.
● Understanding of cloud concepts and distributed tracing.
● Experience in Agile environments.
● Proficient with JIRA and Confluence.

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible

work schedule and we promote Work-Life balance, and an APAC focus means no

graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents,

Leave credits, Performance bonuses, and a work-life balance environment.

We’re creating a team of motivated, ambitious people that want to show the world what

they can do by creating great applications for customers. You’ll have access to great

technologies, great people and opportunities, and the backing of one of the region’s

premier IT companies. Join us to find out how you can take advantage of these

opportunities and take your career to the next level.

Job Description

• Assist in requirements analysis and solutions design.
• Assist in project management deliverables (network matrix, implementation plan, etc.)
• Provide configuration, and administration support for one or more of the following platforms: a.) Microsoft 365 b.) AWS c.) JumpCloud d.) CrowdStrike e.) Slack f.) Atlassian g.) Docusign h.) ProofPoint. i.) GlobalSign
• Assist in Knowledge Transfer for the implemented solutions.
• Work with Security Governance Team to ensure compliance with Cybersecurity-related regulations and industry standards.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Knowledge in cyber security-related duties such as incident detection and response, and forensics;
• Up to date knowledge of the latest cybersecurity trends
• Knowledge and experience in the following:

Microsoft 365
AWS
JumpCloud
CrowdStrike
Slack
Atlassian
Docusign
ProofPoint
GlobalSign

• Experience in CrowdStrike is an advantage
• With experience in Incident Response
• Willing to work FULLY ONSITE

Brokers' BackOffice is a Sydney based outsourcing firm specialised in handling loans processing for mortgage brokers operating in Australia. We are currently seeking an experienced loan processor to join our dynamic team.

The ideal candidate should have a strong background in mortgage processing, having worked alongside brokers and possess end-to-end expertise in handling loan applications.

Key responsibilities

• Policy Analysis: Thoroughly understand and stay updated on various lenders' policies and criteria to accurately assess loan applications.
• Pricing Requests: Conduct pricing requests and comparisons to ensure clients receive competitive loan offers.
• Borrowing Power Assessment: Evaluate clients' financial situations to determine their borrowing capacity and provide detailed borrowing power assessments.
• Scenario Discussions: Engage in discussions with lender BDMs to present and discuss various loan scenarios, seeking the best outcomes for clients.
• Document Verification: Verify all relevant documents provided by clients, including identification, payslips, and bank statements.
• Income Determination: Assess clients' income based on payslips and tax returns to ensure accurate loan assessments.
• Application Lodgement: Prepare and lodge loan applications with lenders, ensuring all necessary information and documentation is included.
• Client Interaction: Communicate with mortgage brokers and clients to gather necessary financial information and clarify any discrepancies.
• Facilitating the loan process up to settlement, including communication with solicitors, lenders, clients, and other related parties
• Post-settlement tasks such as pricing and rate reviews
• Handling complex and/or urgent requests
• Admin tasks like email monitoring, chasing lenders for updates on applications and communicating with various lenders

• Proven experience in loan processing within the Australian mortgage industry.
• Proficiency in end-to-end loan processing tasks.
• Demonstrate impeccable written and verbal communication skills in liaising with brokers, lenders, and internal stakeholders.
• Ability to work independently with minimal supervision.
• Goal-oriented mindset with a drive for career advancement.
• Leverage your background in processing loan applications through various systems and CRMs (Mercury, FLEX, Quickli, ApplyOnline, Broker Engine, etc.).

Qualifications:

• Minimum of 3 years of proven experience in Australian Mortgage Loan Processing.
• Exceptional English communication skills (verbal and written).
• Strong analytical, organisational, and interpersonal skills.
• Unwavering commitment to professional excellence.
• Uphold a standard of excellence in every aspect of your work.

• Career Advancement: Elevate your career with a clear path for progression and continuous upskilling. Our commitment to ongoing training and development ensures you stay at the forefront of the financial industry.
• Work-Life Integration: Benefit from a flexible working schedule aligned with Australian Business Hours, permanent weekends off, and generous paid Australian holidays to strike a harmonious work-life balance.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to talent@vistaworkforce.com you may also share your resume via WhatsApp with : Aarti Shah- +91 93729 42969 / +61278135457

Please note: Our offices are located in both Manila and Cube. We are seeking candidates who are based in or willing to commute to either location. Please indicate your preferred office location when applying.

Join us and be part of our journey towards excellence!

We are seeking an experienced and data-driven Support Manager to lead our team of support agents. The ideal candidate will have exceptional people management skills and the ability to analyse support data, identify key drivers, and formulate strategic plans to reduce support volumes.

This role is highly focused on analytics, with a requirement to report key metrics and insights to the business on a weekly basis. We're looking for someone with an analytical mind who uses data to optimise processes and is familiar with building continuous improvement processes.

The successful candidate must have a minimum of 7 years management experience in a SaaS environment, and must be proficient in using the Intercom chat platform.

Key Responsibilities:

• Data Analysis & Reporting: Regularly analyse support data to identify patterns, root causes, and key drivers of customer inquiries. Develop reports outlining key metrics, including ticket volumes, response times, customer satisfaction, and resolution rates.
• Strategic Planning: Formulate and implement strategies to reduce ticket volumes, improve resolution times, and increase customer satisfaction, leveraging data-driven insights.
• Performance Metrics: Report weekly to the business on key performance indicators (KPIs), highlighting trends, actionable insights, and proposed initiatives to enhance the customer support function.
• Process Improvement: Continuously identify opportunities to improve support processes, workflows, and tools, with a focus on optimising efficiency and customer outcomes.
• Team Leadership: Manage and mentor a team of support agents, ensuring high levels of performance, engagement, and professional development. You will also be heavily involved in the ongoing global recruitment of support agents.
• Intercom Management: Oversee the configuration, optimisation, and use of Intercom as the primary chat platform, ensuring the team is fully equipped to manage and resolve customer inquiries efficiently.
• Collaboration: Work closely with cross-functional teams, including product, engineering, and customer success, to ensure seamless communication, escalation management and issue resolution.

Qualifications and Experience:

• Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role in a Saas environment.
• Exceptional people management skills, with a focus on developing high-performing teams.
• Experience in reporting and presenting to senior leadership, including the ability to formulate and communicate strategic recommendations based on data.
• A results-oriented mindset with the ability to balance customer satisfaction with operational efficiency.
• Proven track record in data analysis, including the ability to interpret support ticketing data and provide actionable insights.
• Strong experience with Intercom (preferred) or similar chat support systems.
• Excellent written and verbal communication skills.

This role offers a unique opportunity to lead a dynamic support team and have a direct impact on customer satisfaction and operational efficiency. If you are an analytical, results-driven leader with a passion for people management, we’d love to hear from you!

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Manila, PH
Work Arrangement: Hybrid, once a month for now
Work Schedule: Night shift - 8pm-5am Manila
Specific requirements: Healthcare sourcing background is a must
 

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

The Guest Relations Specialist is responsible for ensuring we provide the highest level of guest service to all our guests in Fairmont, Raffles and Raffles Residences, and in assisting the Executive Office in its administrative works.

Responsibilities

GUEST RELATIONS and GUEST EXPERIENCE

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction
• Support the Guest Experience Manager and ensure VIP guests’ experience meets expectations from pre-arrival to departure
• Work with the guest relations team and ensure all standards and operational procedures are adhered to

• Assist in preparing for the VIP guest arrivals and take care of the special arrangements/requests for the guest
• To conduct audits that will check the hotel and brand standards and to assist in addressing the findings with the concerned department

• To answer guest reviews timely and to assist in resolving and recovering any issues encountered by the guest

• Consistently monitor VIP guest arrivals, in-house and departures. To offer assistance through the duration of their stay, and to assist in recording guest preferences
• Exhibit problem solving skill in an efficient and timely manner, has ability to recover guest experience from negative into positive one
• Allow and support team members to resolve internal and external guest service issues

EXECUTIVE OFFICE

• Support the Executive Admin in doing the administrative works, including but not limited to:
  • Creating and sending minutes of the meeting, creating reports
  • Creating welcome cards to be signed by the General Manager and the Hotel Manager
  • Creating, releasing, and keeping track of Gift Certificates
  • Assisting in any other requests of the General Manager and the Hotel Manager
  • Routing documents for signature
  • To assist florist in document handling
  • Ordering supplies and equipment for Executive Office

RISK ASSESSMENT

• Conduct of workplace risk assessment (Hazard Identification Risk Assessment and Control)
• Conduct of job hazard analysis (Safe Work Method Statement)
• Reporting of workplace incident  

OTHER INVOLVEMENT

• Familiarize with the ALL and AccorPlus Membership, and enroll guests
• Drive Sparkle and GPP
• Adhere to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

As a Developer Relations Engineer at BreederDAO, you will be a vital link between our development team and the broader developer community. You will advocate for our ecosystem, ensuring developers have the tools, resources, and support they need to succeed. Your role will involve a combination of speaking engagements, developer onboarding, recruitment, and leveraging your knowledge of the game development lifecycle to foster a vibrant community.

Responsibilities:

• Represent BreederDAO at conferences, webinars, and other speaking engagements.
• Create and deliver presentations, workshops, and tutorials to educate and inspire the developer community about our platform and tools.
• Engage with developers on social media, forums, and other online platforms to provide support and gather feedback.
• Develop and implement strategies for onboarding new developers into the BreederDAO ecosystem.
• Work closely with the recruitment team to identify and attract top talent in the game development and blockchain spaces.
• Organize and lead hackathons, meetups, and other events to engage and recruit developers.
• Serve as the primary point of contact for developers using BreederDAO tools and services.
• Provide technical support and guidance to developers, helping them to resolve issues and optimize their projects.
• Advocate for developers’ needs within BreederDAO, ensuring their feedback is heard and acted upon.
• Produce high-quality technical documentation, tutorials, and sample projects to help developers get started with our platform.
• Write blog posts, create videos, and contribute to other content that showcases the potential of BreederDAO’s technology.
• Maintain a deep understanding of the game development lifecycle, from concept to launch.
• Stay up-to-date with the latest trends and advancements in blockchain technology and game development.
• Share insights and best practices with the community to foster a culture of continuous learning and improvement.
  

• Proven experience in developer relations, developer advocacy, or a similar role.
• Strong public speaking and presentation skills, with experience in delivering technical content to diverse audiences.
• Familiarity with the game development lifecycle and experience with game development tools and technologies.
• Solid understanding of blockchain technology and its applications in gaming.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for fostering a vibrant and inclusive developer community.
• 2+ year in developer relations or developer community lead role
• Experience organizing and leading developer events such as hackathons, meetups, or conferences.
• Exposure in game development, with hands-on experience in creating games or digital assets.
• Knowledge of smart contracts, decentralized applications (dApps), and related blockchain technologies.

WHAT IS YOUR ROLE

As the HR Business Partner, you will manage the day-to-day HR Operations of your assigned Clients. You will manage the administration of the human resources practices, procedures, and programs. You originate and lead HR practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, goal attainment, and the ongoing development of a superior workforce. You coordinate the implementation of services, practices, and HR projects through the People Experience Advocates, and assist and advise company managers about Human Resources issues.

 WHAT WILL YOU DO

• Assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
• Prepares periodic reports for management, as necessary or requested
• Maintain in-depth knowledge of the roles and responsibilities of the client team and continuously create and implement programs that support the team members’ growth and development, as well as address performance gaps
• Assist with the implementation of the performance management system, which includes performance development plans (PDPs) and other development programs.
• Ensure that the people's experience (lifecycle) is executed properly by all stakeholders.
• Assist with the development of human resources policies for the company concerning employee relations.
• Partner with management to communicate Human Resources policies, procedures, programs, and laws.
• Recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Participate in the conduct of investigations when employee complaints or concerns are brought forth.
• Assist with the implementation of company safety and health programs.
• Assist with employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, and one-on-one meetings.
• Represent the People Experience team in meetings requiring consultation, provide guidance, and ensure that HR is up to date with relevant information
• Helps in culture building particularly in embracing our Core Values and practicing on what a Boldranian should be

YOU HAVE…

• Bachelor's/College Degree in Human Resources, Psychology, or a related field
• 4-5 years HR Generalist or Business Partnership experience, preferably in the BPO industry
• Extensive knowledge of PH labor laws
• Experience using BambooHR is highly desirable
• Willingness to specialize in labor law and employee relations
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications

YOU HAVE...

• Bachelor's/College Degree in Human Resources, Psychology, or a related field
• 4-5 years of HR Generalist or Business Partnership experience, preferably in the BPO industry
• Extensive knowledge of PH labor laws
• Experience using BambooHR is highly desirable
• Willingness to specialize in labor law and employee relations
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $2,200 per month, Based on Skills and Experience

Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST or 8 AM to 5 PM EST

Locations: Remote, open to candidates in Colombia and Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Our client offers personalized financial planning and investment management services, primarily targeting high-income women and couples. Their approach focuses on empowering clients through education, offering unbiased, fee-only advice. With a Certified Financial Planner® at the helm, they specialize in managing complex financial situations, ensuring that clients can achieve their wealth-building goals efficiently and confidently.

Role Overview:

The Operations Associate role is responsible for overseeing daily operations, providing high-level assistance to the CEO, managing client and partner communication, and supporting marketing and sales initiatives. This role requires a balance of operational efficiency, organizational skills, and effective communication across various business units.

Your Impact:

This position is vital in ensuring smooth daily operations and executive support, enhancing client relationships, and driving growth through marketing and sales support. By streamlining processes and managing key communication, the role significantly contributes to overall business efficiency and success.

Key Responsibilities:

1. Operations Support:

• Manage daily operations to ensure efficient workflow across multiple business units.
• Streamline processes using tools like Google Spreadsheets and Zapier to enhance operational efficiency.
• Monitor project progress, report on milestones, and suggest continuous improvements.

2. Executive Assistance:

• Provide high-level support to the CEO, including complex calendar management, travel arrangements, and handling confidential information.
• Schedule and coordinate meetings across multiple time zones and stakeholders.
• Prepare meeting materials, reports, and presentations.

3. Client & Partner Communication:

• Serve as the primary point of contact for clients and external partners.
• Draft and review correspondence, presentations, and other key documentation.
• Ensure timely communication and follow-up on client inquiries.

4. Marketing & Sales Support:

• Assist in the development and implementation of marketing strategies.
• Manage CRM and outreach tools to support lead generation and client onboarding.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Get acquainted with the team and understand the company’s mission and values.
• Schedule introductory meetings with key team members and stakeholders.
• Take full ownership of the CEO's calendar and begin handling complex scheduling.
• Organize and manage digital files, presentations, and other project materials.
• Begin supporting ongoing initiatives, including tracking and consolidation.

Must-Have:

• Strong organizational skills to manage multiple tasks like operations, executive assistance, and client communication.
• Basic knowledge of automation tools like Zapier to streamline processes.
• Experience in financial services or a related industry with a solid understanding of financial processes.
• Proficient in CRM systems for managing client and lead data.
• Excellent written and verbal communication skills to interact with clients, partners, and internal teams.
• Familiarity with project management tools to track and coordinate tasks effectively.
• Ability to handle sensitive and confidential information with discretion.

Nice-to-Have:

• Tech Savviness
• Experience working with remote teams.
• Bilingual proficiency in Spanish.
• Experience with Trainual.com
• Experience supporting marketing or sales efforts, especially with CRM and outreach tools.

Compensation Package:

• Competitive Salary: Up to $2,200 per month, Based on Skills and Experience
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

• Negotiates with suppliers and ensures items are ordered and approved within the specified cut-off.
• Coordinates with the requestor’s correct product specifications to ensure orders are correct and follow-up deliveries from suppliers to ensure timely deliveries of orders.
• Continuous product sourcing to find alternative items and supplier development to obtain several sources.

• Coordinates and provides administrative support to all areas of the Housekeeping department.
• Ensures work orders are completed and timely release of rooms based on the daily arrivals.
• Guarantees housekeeping guest amenities and supplies are well stocked and well inventoried to ensure the ultimate comfort, cleanliness, safety and standards for all guests and members.

As a member of our Offering & Client Administration team, you are supporting the Offering Managers in the overall Offering process and Account Managers in the overall Service Clients SaaS/BPaaS governance. 

Your key tasks 

• Produce offering status reports and needed statistics
• Support Offering Managers in getting needed information for producing offers
• Chasing internal stakeholders for feedback and update status of pending opportunities
• Support regularly monitoring of Client's variable volumes and proactively inform Account Managers in case of significant deviations from baselines
• Support offer process in terms of quality checks and support internal offer signatures process (Avaloq Business authorities)  
• Update Client governance in intranet and CRM involve correct stakeholders to get updates   
• Manage day-to-day operative tasks

• You will implement SaaS solution onboarding for vendor restaurants
• You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
• Your success comes with the high activation rate / usage on the system by the vendor
• Provide online and on-site support to vendor restaurants on table ordering system implementation and usage
• Visiting vendor restaurants and ensuring table ordering system implementation in place
• Provide training and guidance to vendor & BD team where necessary any other adhoc task required
• Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass