Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are in search of an exceptional Talent Acquisition Specialist to be a valuable addition to our dynamic HR team. Are you the enthusiastic individual we are looking for?

Responsibilities:

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• We offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

Work Location: Manila, PH
Work Arrangement: 100% Remote
Work Schedule: Morning shift but very flexible.
Specific requirements: Engineering recruitment background is a plus, coming from an RPO setup or an Internal TA is a huge plus!
 

Responsibilities:   

• Finding Candidates:  - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.
• Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.
• Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

• Contribute to UI development with limited to no supervision
• Work with UX designers and BE developers to create reusable UI components and features
• Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization.
• Working with Agile methodology. Participation in all scrum ceremonies
• Hands-on of SDLC from Requirement analysis to software development
• Learn new tools and technologies

• Ensures the processing payments and invoicing for guests, and reconcile the cash register at the end of each shift.
• Implements standards/procedures of service for guests consistently as per attached sequence of events.
• Contributes to a seamless guest experience by offering courteous and efficient service during check-outs and other financial interactions.

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.

• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.

• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.

• Maintains the balance in operational, administrative  and colleague needs by providing guidance and motivation to the Front Office team. 

•    Engages in consultations and negotiations with government agencies and local communities to resolve permitting and compliance matters.
•    Conducts periodic compliance audits and assessments to identify potential gaps or areas for improvement and implements corrective actions.
•    Keeps abreast of changes in mining regulations and policies in the Philippines and advises senior management on potential impacts and compliance strategies.
•    Conducts stakeholder mapping according to OGP standards and recommend appropriate engagement strategies
•    Repairs any damaged or difficult relationships externally in order to maximize OGP’s influence and credibility 
•    Proactively identifies opportunities to use stakeholder engagement to deliver strategic benefit
•    Engages effectively on complex issues with hostile stakeholders 
•    Proactively identifies and resolves tenement-related issues, such as land access, indigenous rights, and stakeholder engagement.
•    Oversees the implementation of exploration plans, monitoring progress, identifying risks, and recommending adjustments when necessary.
•    Conducts regular audits and reviews of exploration tenements to ensure compliance with regulatory requirements and internal standards
•    Monitors costs for tenement management
•    Drafts contracts aligned with templates.
•    Prepares reports and oversees logistical requirements
•    Performs other tasks as may be directed by the Manager of the General Manager - EASP.

Primary Responsibilities

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual.
• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods.
• Participates in various proficiency / correlation programs.
• Operates and maintains equipment used in performing analyses.
• Reads, understands, and follows proper standard operating procedures
• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements
• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests.
• Signs worksheet and job instructions.
• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately.
• Maintains workplace in a safe and orderly condition.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Sales Project Manager
Work schedule: Full Time | 40 hours per week | Eastern & Central Time
Salary Range: up to US $1,600 per month (Dependent on your skills and experience)

Role Overview:
The role is primarily focused on driving sales within the US-tech market, with additional responsibilities in project management. The ideal candidate will manage the full sales cycle, from prospecting to closing, while also supporting operational and project-based initiatives.

Duties and Responsibilities:

• Sales (90%):
• Manage the end-to-end sales process, including prospecting, cold calling, cold emailing, and nurturing leads through the sales funnel.
• Focus on generating and closing opportunities within the US-tech market.
• Project Management (10%):
• Oversee the implementation and iteration of new initiatives and Standard Operating Procedures (SOPs).
• Manage various operational tasks, including responsibility for the 24/7 chat feature and ensuring its smooth operation.

Immediate Tasks (Week 1):

• Participate in introductory meetings with key stakeholders to establish relationships and align on priorities.
• Begin prospecting new clients, with an emphasis on the US-tech and Latin American (LatAm) markets.
• Take over management of ongoing projects, including overseeing the chat feature and identifying areas for operational improvement.
• Execute cold calls and emails to engage potential clients.
• Join an initial sales call to align on goals and build rapport.

• 3-5 years of sales experience, ideally in the US-tech market, with a strong ability to build and maintain client relationships.
• Strong project management skills, with experience using tools like Atlas, Slack, and HubSpot; familiarity with other project management tools is a plus.
• Experience selling to law or property management firms is highly advantageous.
• Adaptable to dynamic work environments, eager to grow, and open to feedback.
• Demonstrates ambition, curiosity, and a strong work ethic
• Proactive, self-driven, and comfortable taking ownership of tasks to achieve results, especially in commission-based environments.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

About Pearl:

At Pearl, we pride ourselves on cultivating top-tier talent and redefining overseas hiring. Through our rigorous qualification program and exclusive upskilling opportunities, we empower our candidates to thrive in high-profile roles. Join us as we revolutionize the tech industry and connect exceptional individuals with top-notch companies globally. Are you ready for an extraordinary experience?

Role: Telemedicine Patient Coordinator

Work Schedule: Full Time | 40 hours per week | Eastern Time and Mountain Time

Type of Contract: Independent contractor

Salary Range: up to 1600 USD per month (depending on skills and expertise)

About the Role:
The Telemedicine Patient Coordinator will play a vital role in providing exceptional support to patients utilizing our client's telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you
will contribute to building lasting relationships and driving continuous improvement within our organization.

Duties and Responsibilities:

• Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
• Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
• Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
• Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
• Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns.
• Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process.
• Act as an advocate for the patients, understanding and fighting for their needs within the organization.
• Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
• Escalate issues to higher-level support when necessary to ensure timely resolution.

• Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
• Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
• Proven ability to handle challenging situations with patience and professionalism.
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
• Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous improvement and learning

The role is responsible to effectively run the Agile events and ceremonies for successful outcomes, enable delivery by removing blockers and identify the interdependencies, capacity planning, keeping close eye on team's velocity, close monitoring of user story progress and delivery during the sprint, keep the team motivated and engaged, have a clear understanding of leadership and facilitation, stakeholder management (know the products & stakeholders, release management, coach & support the squad on Agile and encourage Agile Ways of Working (WOW), has an ability to run more than one full fledged SQUADs.

RESPONSIBILITIES

DELIVERY / TEAM:

1. Assist the team in the early identification of impediments and work accordingly with the organization and/or other teams in order to remove them or mitigate their impact to the product development process.

2. Train and Mentor the team in the correct understanding of Agile values, principles and applicable frameworks, enabling the team to identify how to get most value out of them within the context of the project.

3. Make effective and timely use of escalations to the account team and/or client when needed.

4. Actively support team happiness through building an environment of trust, openness and safe experimentation.

5. Coach clients Product Owner in process-related aspects.

6. Actively engage in coordination efforts with other PMs from the engagement in order to build a cohesive execution strategy and collaborate as much as possible.

7. Coach the team towards effective quality outcomes in terms of Product, Process and Technical Implementation - with excellence in mind.

8. Risk & Dependency management - with safety & effectiveness in mind.

9. Metric management - with continuous improvement in mind.

10. Communication & Reporting - with better visibility, assertiveness & transparency in mind.

OPERATIONS:

1. Set up teams (together with Tech Lead) by raising requests as needed, selecting team members based on project needs & engagement constraints and setting them up for success by building a shared understanding of the client expectations and engagement conditions.

2. Actively look for opportunities of growth for Globants position within the client engagement and follow through accordingly to actually turn them into new business (i.e. supporting proposals, contributing to forming new teams, etc.).

3. Keep financial forecasts updated on a weekly basis.

4. Manage P&L effectively to comply with revenue and margin targets.

5. Process billing accurately on a monthly basis - or as applicable for the engagement.

6. Take timely care of project assignments & releases for team members.

7. Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan accordingly to avoid/mitigate impacts.

8. Manage customer satisfaction through the regular submission of surveys and follow through corrective/improvement actions with the team as needed.

9. Manage extra compensation / bonuses for the team (members) as needed.

10. Manage travel arrangements for team members as needed.

11. Take care of team logistics in terms of properly & timely requesting equipment, software or any resource needed by the team.

12. Keep a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.

13. Prepare for and attend to project audits, holding discussions and getting to agreements with a constructive and value-driven mindset

Are you ready to take your career to the next level and make a real impact? At Neo Group, we’re not just developing apps—we’re revolutionizing the mobile experience. We’re on a mission to transform the iGaming industry, setting new standards of profitability and engagement with every project we undertake. But what truly drives our success? It’s talented individuals like you.

We’re searching for a Senior Developer to join our team of innovators. If you’re passionate about cutting-edge technology and eager to play a pivotal role in redefining mobile gaming on a global scale, Neo Group is the place for you. Come aboard and help us create exceptional mobile experiences that captivate users worldwide.

As a Senior Developer at Neo Group, you will be a key player in designing and developing top-tier Android applications. With over 5 years of experience in Android development, you’ll bring your expertise in Java and Kotlin to the table, driving innovation and excellence in every project. Your deep understanding of Dependency Injection, Gradle optimizations, and testing tools will be critical as we build and refine our products.

Key Responsibilities:

• Develop, test, and maintain high-quality Android applications using Java and Kotlin.
• Implement and manage Dependency Injection techniques using libraries such as Hilt or Koin.
• Optimize app builds with various Gradle configurations for performance and efficiency.
• Collaborate with the team to ensure robust code quality by utilizing various testing tools.
• Utilize Git for version control, ensuring seamless collaboration with other developers.
• Participate in code reviews and contribute to continuous improvement of our development processes.
• Work closely with cross-functional teams to understand requirements and deliver exceptional user experiences.

• 5+ years of professional experience as an Android Developer.
• Strong proficiency in Java and Kotlin programming languages.
• In-depth knowledge and practical experience with Dependency Injection (Hilt, Koin).
• Solid experience in optimizing Android app builds using Gradle.
• Familiarity with Android testing frameworks and tools.
• Proficient in using Git for version control.
• Fluent in English, with strong communication skills.
• Experience with Jetpack Compose UI library.
• Familiarity with GraphQL for querying APIs.
• Hands-on experience working with complex user interactions, such as real-time data streaming (WebSockets, video/audio streaming).

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Active Pooling

About the Role:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly. Please note that this does not guarantee immediate employment or contact. We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our projects.

Insight Timer is the world's largest conscious community of 27 million people from 120 countries speaking over 50 languages. More time is spent on Insight Timer than all other meditation apps combined. We publish the largest free library of wellbeing content on earth with over 250,000 guided meditations and music tracks from 20,000 teachers and contributors.

Our mission is to improve the wellbeing of millions through meditation and mindfulness. This is an opportunity to become an integral part of our purpose driven team.

The QA Representative is responsible for reviewing and publishing content on our platform. This full-time role involves ensuring the content meets high-quality standards and follows the company's guidelines. The successful candidate will be part of the Publishing Team and will report to the Onboarding and Publishing Lead.

To succeed in this role, the QA Representative should possess strong communication and organizational skills, be able to work autonomously with a proactive, flexible, resilient approach, and ideally, have a sound knowledge of well-being, mental health, and meditation practices. Please note, that this is a hybrid position. We have a team based in Manila who catch up regularly so ideally you will also live in the area.

Responsibilities

The QA Representative will work closely with other Publishing QA Representatives, our Onboarding Publishing Lead and the Teacher Support Team when needed.

This role is important to ensure Insight Timer has great quality and relevant content published and featured at all times.

• Review and publish content in a timely manner, according to the company’s goals.
• Work closely with the Publishing Team to ensure we are continually and efficiently loading new and relevant content onto our platform.
• Ensure the quality of content remains at a high level: relevant topics, quality audio, well-written copy, beautiful imagery etc., and follows Insight Timer’s content guidelines and requirements.
• Review and approve new teachers who meet content guidelines.
• Effectively communicate with teachers to provide feedback on their content and guide improvements in their offerings.
• Ensuring our feature lists are constantly updated and showing high quality and relevant content from a diverse range of teachers.

• You are expected to work 40 hours per week from 7am to 4pm (flexible options available)
• Confidence with tools and software: Google Suite, Slack, Freshdesk
• Strong spoken and written English
• You are process driven and have a proactive, flexible, and resilient approach to changing priorities
• Have experience working remotely and autonomously
• Well organised, with strong attention to detail
• Experience reviewing and editing content (photography, text, and audio) is a bonus
• Comfortable having weekly 1:1’s, and team meetings
• Work to deadlines. Your progress will be measured through quarterly KPI’s and publishing quotas
• Knowledgeable or interested in well-being, mental health and meditation practices
• Reliable access to high-speed internet working remotely

You'll be able to share in our success through a generous employee options plan.

We have dedicated learning and development budgets to support your growth, as well as a competitive benefits plan.

We're remote first, with no central office location. We dial in from all over the world, and it's important that our team is just as diverse as our community of users, customers and teachers. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you!

Are you ready to take your career to the next level and make a real impact? At Neo Group, we’re not just developing apps—we’re revolutionizing the mobile experience. We’re on a mission to transform the iGaming industry, setting new standards of profitability and engagement with every project we undertake. But what truly drives our success? It’s talented individuals like you.

We’re searching for a Senior Developer to join our team of innovators. If you’re passionate about cutting-edge technology and eager to play a pivotal role in redefining mobile gaming on a global scale, Neo Group is the place for you. Come aboard and help us create exceptional mobile experiences that captivate users worldwide.

As a Senior Developer at Neo Group, you will be a key player in designing and developing top-tier Android applications. With over 5 years of experience in Android development, you’ll bring your expertise in Java and Kotlin to the table, driving innovation and excellence in every project. Your deep understanding of Dependency Injection, Gradle optimizations, and testing tools will be critical as we build and refine our products.

Key Responsibilities:

• Develop, test, and maintain high-quality Android applications using Java and Kotlin.
• Implement and manage Dependency Injection techniques using libraries such as Hilt or Koin.
• Optimize app builds with various Gradle configurations for performance and efficiency.
• Collaborate with the team to ensure robust code quality by utilizing various testing tools.
• Utilize Git for version control, ensuring seamless collaboration with other developers.
• Participate in code reviews and contribute to continuous improvement of our development processes.
• Work closely with cross-functional teams to understand requirements and deliver exceptional user experiences.

• 3+ years as an Android Developer (Java, Kotlin)
• Understanding of Dependency Injection libraries (Hilt, Koin)
• Familiarity with various testing tools
• Understanding of code versioning tools such as Git
• Fluent English
• Preferred Qualifications
• Experience with Jetpack Compose UI library
• Experience with GraphQL

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Mandaluyong, NCR, Philippines
Work Arrangement: Hybrid
Work Schedule: 3rd shift M-F 8AM-5PM EST
Specific requirements: Healthcare Sourcing and Recruitment experience

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

As a Business Analyst (BA) at SGS, you will be a vital member of our Information Technology (IT) Corporate team. Collaborating closely with business and function stakeholders, you'll play a pivotal role in enhancing their processes and systems.

You will also play a key role in our demand management process, providing analysis of business requirements and insights into the complete backlog of demands, improvement opportunities, requested changes, required upgrades, and technology refresh initiatives. When required, you will also support Service Managers by offering information and clarifications related to functional service requests.

Join SGS as a Business Analyst and be part of a global leader known for quality and integrity.

Responsibilities:

• Understand the business, assess diverse stakeholder needs, and translate these into well-documented requirement.
• Collaborate with business and function stakeholders to understand and improve processes and systems.
• Backlog Management, Develop high-level and detailed functional designs, define acceptance criteria, review testing plans, and oversee User Acceptance Testing (UAT)
• Assess needs and demands from multiple stakeholders and prioritize requirements.
• Analyze and document applications and business requirements, create epics and user stories.
• Support deployment and rollout plans.
• Contribute to demand management by analyzing business requirements.
• Provide support to Service Managers for functional service requests.

• Client farming activities: cold calling, saturation exercises and seeks other legal means to generate and build relationships with clients.
• Work with our Market Analyst group on submissions for clients. These will include but is not limited to project briefs, case studies, technical and financial due diligence analyses and reports.
• Prepare and conduct pitches / presentations
• Coordinating and conducting site inspection for clients
• Work on documentation related to transaction management, building options list, request for proposal, letters of intent, etc.
• Negotiate terms and contracts on behalf of clients
• Coach, mentor and manage a team of brokers
• Work with our Client Engagement Coordinator on providing clients’ post-sales support
• Help mount and attend various client engagement activities

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check-in, and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

• Supervises the function of culinary areas to maximize the overall food & beverage departmental profit and exceed budgeted targets. 

• Maintains quality and consistency levels of production and presentation, and maintains and set sanitation, hygiene, and safety standards.

• Ensures culinary team productivity through organization, training, coaching, and mentoring.