Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be re..
Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be responsible for overseeing the planning, execution, and completion of projects within the IT department. This role requires strong leadership skills, the ability to manage multiple tasks, and a proven track record of delivering projects on time and within budget. If you have a passion for technology and a commitment to driving excellence, we want to hear from you!
QUALIFICATIONS:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in IT project management, with a focus on software development projects.
Proven experience in managing banking-related software projects is a plus.
Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.
Experience with Agile/Scrum project management methodologies.
Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients. Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).
PMP, PRINCE2, or ScrumMaster certification is a plus.
Experience with API integration and/or data migration projects is an advantage.
Lead and manage multiple software development projects for clients, ensuring that all deliverables meet project timelines, quality, and budget.
Collaborate with business analysts, developers, QA teams, and other stakeholders to define project scope, goals, and deliverables.
Develop and manage detailed project plans, resource allocation, timelines, risk management, and communication plans.
Continuously assess and monitor project risks, identifying potential issues early and proactively developing mitigation strategies.
Maintain continuous alignment of project scope with business objectives and make recommendations for changes where necessary.
Ensure clear communication with clients, providing regular updates on project status, risks, and issues.
Coordinate and facilitate client meetings, including requirements gathering, testing updates, and project status reviews.
Track and monitor project progress and performance metrics.
Ensure proper adherence to change management processes.
Ensure that projects follow industry standards and established methodologies
The Sr. Java Developer will play a pivotal role in designing and implementing complex software applications, ensuring robust performance and scalabili..
The Sr. Java Developer will play a pivotal role in designing and implementing complex software applications, ensuring robust performance and scalability. This position requires a deep understanding of Java development along with the ability to lead and mentor junior developers. Responsibilities include leading design discussions, developing high-quality code, performing code reviews, and fostering best practices in software development.
QUALIFICATIONS
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
At least 5 Year(s) of working experience in the related field is required for this position.
Degree in Computer Programming or 2 year(s) of relevant work experience as Team Leader is a plus
Work experience in Banking Industry is an advantage
Experience of people management and the ability to lead and influence others
Experience in formal personal development planning and individual, team and process performance management
Proven experience in leading and managing the delivery of system/software development projects in a structured environment
Experience in a variety of software development approaches and methodologies including Agile and Waterfall
Experience in both architecture and implementation-level software design
Experience in requirements capture, analysis techniques and process improvement approaches
Strong facilitation and coaching skills
Excellent personal organization and ability to prioritize and carry out multiple tasks
Able to influence and drive projects to meet key milestones and overcome challenges
Comfortable working without routine supervision
A desire to remain technically capable and an expert in current technologies
Job Description Analyze and organize raw data Build data systems and pipelines Evaluate business needs and objectives Combine raw information from dif..
Job Description
Analyze and organize raw data
Build data systems and pipelines
Evaluate business needs and objectives
Combine raw information from different sources
Explore ways to enhance data quality and reliability
Identify opportunities for data acquisition
Develop analytical tools and programs
Requirements:
Proven experience as Data Engineer with at least 3 Years professional work experience
Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
Knowledge in Shell Scripting, Hadoop Platform, Big Data
Familiarity with Agile and DevOps methodologies
Preferred Qualifications:
Familiarity with Data Modeling and Design
Familiarity with Python/R and AWS Service (Redshift)
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a highly skilled C# and .NET Developer to join our development team. The ideal candidate will have strong experience in building robust and scalable applications using C# and .NET technologies. In this role, you will be responsible for designing, developing, and maintaining software solutions, ensuring optimal performance and integration with other systems.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using C# and .NET Framework/.NET Core technologies.
Write clean, maintainable, and efficient code following best practices and coding standards.
Collaborate with cross-functional teams to define, design, and implement new features and functionalities.
Develop and integrate APIs and third-party services to enhance application capabilities.
System Design and Architecture
Work closely with system architects and senior developers to define the architecture of the applications.
Contribute to the design of high-performance, scalable, and secure solutions using the latest .NET technologies.
Evaluate and select appropriate frameworks, tools, and technologies for the development process.
Database Management
Design and implement database structures and schemas using SQL Server, MySQL, or other relational databases.
Write complex SQL queries, stored procedures, and optimize database performance.
Ensure data integrity and develop data access layers to interact with the database effectively.
Testing and Debugging
Perform unit testing and debugging to ensure the quality and functionality of the software.
Collaborate with the QA team to conduct integration and system tests, ensuring the system works as expected.
Identify, document, and fix software defects in a timely manner, ensuring application stability and reliability.
Performance Optimization and Code Review
Optimize application performance by identifying bottlenecks, implementing improvements, and conducting performance testing.
Participate in code reviews to ensure code quality, best practices, and consistency across the development team.
Continuously evaluate the application’s architecture for scalability and performance improvements.
Collaboration and Stakeholder Communication
Work closely with project managers, business analysts, and other developers to deliver high-quality solutions.
Provide regular updates on project progress, including any challenges or risks that may arise.
Communicate technical concepts clearly to non-technical stakeholders, ensuring all project requirements are understood.
Continuous Learning and Improvement
Stay up-to-date with the latest advancements in C#, .NET technologies, and software development trends.
Proactively identify opportunities to improve development processes and efficiency.
Participate in training programs and technical workshops to enhance skills and knowledge.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using C# and .NET technologies.
Job Description Daily monitoring of IBM Tickets related to APIC L1 support for APIC Issues Deploy IBM APIconnect Software using Kubernetes Manage and ..
Job Description
Daily monitoring of IBM Tickets related to APIC
L1 support for APIC Issues
Deploy IBM APIconnect Software using Kubernetes
Manage and Maintain IBM Apiconnect Software
Manage IBM Cloud Platform and Services
Creating Ubuntu Server environment using VMware ESXi
Manage and Maintain IBM Servers in Vitro Data Center
Manage VM ESXi Servers
Deploy IBM Application using Red Hat Openshift and Kubernetes
Experience with Containerization using Docker, OCP, and Kubernetes
Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
Creates and updates communications and incident management activities to streamline ticket resolution.
Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.
Qualifications
Bachelor's degree in computer science or engineering.
Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
Ability to resolve technical problems and innovate more efficient use of IT resources.
Knowledge in Kubernetes and Docker is a MUST
Experience with AWS and on prem Virtualization
Minimum 2 years of working experience as a DevOps Engineer
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an organized and detail-oriented Project Planner/Scheduler to manage project timelines, schedules, and resource allocation. The role will focus on creating and maintaining project schedules, ensuring that milestones are met on time and within scope. You will work closely with project managers, teams, and stakeholders to track project progress and adjust plans as necessary to ensure successful project delivery.
Key Responsibilities:
Schedule Development and Management
Develop, maintain, and update detailed project schedules, including setting project milestones and deadlines.
Coordinate with project managers to ensure that project schedules are accurate, realistic, and aligned with project goals.
Monitor project progress, adjusting schedules as needed to ensure timely completion of deliverables.
Identify any potential scheduling conflicts or resource constraints and proactively recommend adjustments.
Resource Allocation and Coordination
Work with project teams to allocate resources efficiently, ensuring the right people and tools are available when needed.
Monitor and manage resource utilization across multiple projects to ensure optimal use of resources.
Track resource availability and adjust plans accordingly to prevent delays or resource shortages.
Progress Tracking and Reporting
Track project milestones, deliverables, and critical paths to ensure projects remain on schedule.
Prepare and provide regular status reports to project managers and stakeholders, highlighting any delays or issues.
Use scheduling software to generate progress reports and timelines for project reviews and decision-making.
Risk and Issue Management
Identify potential scheduling risks, such as delays or bottlenecks, and work with the project team to mitigate these risks.
Provide input on corrective actions for projects that are falling behind schedule or facing delays.
Ensure that risks and issues are documented and escalated to project managers when necessary.
Collaboration and Stakeholder Management
Communicate regularly with project managers, team members, and stakeholders to ensure alignment on schedules and deliverables.
Assist in coordinating with external vendors or contractors to meet scheduling requirements and deadlines.
Ensure that any changes to project scope or schedule are documented and communicated to all relevant parties.
Quality and Compliance
Ensure that scheduling practices and project timelines comply with internal processes, standards, and regulations.
Support project managers in ensuring the overall quality of the project by keeping the schedule on track and minimizing delays.
Qualifications and Skills:
Education: Bachelor’s degree in Project Management, Engineering, Business Administration, or a related field.
Experience:
3-5 years of experience in project scheduling, planning, or coordination.
Experience with project scheduling tools (e.g., Primavera P6, MS Project, or similar tools).
Previous experience working on large-scale or complex projects is a plus.
Technical Skills:
In-depth knowledge of project scheduling principles and techniques.
Proficient in project management software (e.g., MS Project, Primavera P6, or other scheduling software).
Strong proficiency in Microsoft Excel and other reporting tools.
Soft Skills:
Excellent organizational and time-management skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Effective communication skills, both written and verbal.
Problem-solving and critical-thinking abilities.
Certifications (preferred):
Project Management Professional (PMP) or Associate in Project Management (CAPM).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
Key Responsibilities:
Application Development
Develop, enhance, and maintain applications using ADABAS and NATURAL programming languages.
Write efficient, maintainable, and reusable code to meet project requirements and business objectives.
Collaborate with business analysts and project managers to understand system requirements and translate them into functional specifications.
Design and develop system interfaces, database structures, and application logic.
System Design and Architecture
Work with system architects to design application architecture, ensuring scalability, performance, and maintainability.
Ensure integration between ADABAS databases and other systems or applications using relevant interfaces and protocols.
Provide recommendations on system improvements and potential technology upgrades.
Testing and Debugging
Perform unit and integration testing to ensure the functionality of ADABAS/NATURAL applications.
Identify and resolve technical issues, bugs, and performance bottlenecks in the application or database.
Ensure code quality through rigorous testing and validation processes.
Database Management and Optimization
Manage, optimize, and maintain ADABAS databases, ensuring optimal performance and efficient data retrieval.
Write and optimize complex SQL queries and database procedures to support application functionalities.
Work closely with database administrators to ensure efficient database usage, backups, and recoverability.
Documentation and Reporting
Create detailed technical documentation for developed solutions, including design specifications, workflows, and data models.
Prepare status reports, updates, and presentations for project stakeholders.
Provide training and support to junior developers and other team members on ADABAS/NATURAL technologies.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to ensure successful project delivery.
Maintain clear communication with stakeholders regarding project status, challenges, and risks.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using ADABAS and NATURAL.
Proven experience with ADABAS database management and NATURAL programming language.
Experience with related technologies such as COBOL, SQL, or other mainframe technologies is a plus.
Experience working in Agile development environments.
Technical Skills:
Strong expertise in ADABAS and NATURAL programming for building and maintaining enterprise applications.
Familiarity with other programming languages such as COBOL, Java, or C# is a plus.
Strong understanding of database management and SQL query optimization.
Experience with version control tools (e.g., Git, SVN).
Understanding of system performance tuning and optimization techniques.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to explain technical concepts clearly.
Ability to work collaboratively in a team environment.
Detail-oriented and able to work under tight deadlines.
Certifications (preferred):
NATURAL Programming Certification.
ADABAS Database Administrator or Developer Certification.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 5
About the Role:
We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
IT Controls and Compliance
Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
Collaborate with IT and business units to design controls that align with operational needs.
Risk Management
Identify and assess risks in IT processes and systems.
Develop and implement risk mitigation strategies to address control gaps.
Provide expertise in addressing and resolving audit findings related to IT controls.
Policy and Process Development
Create and maintain IT control documentation, including policies, procedures, and risk assessments.
Assist in developing security and compliance awareness programs for staff.
Reporting and Analysis
Generate reports on IT control performance and risk metrics for senior management and auditors.
Provide insights and recommendations for improving IT governance.
Collaboration and Support
Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
Act as a point of contact for internal and external audits related to IT systems.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT controls, governance, risk management, or compliance roles.
Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
Technical Skills:
Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
Basic understanding of IT systems and cybersecurity principles.
Soft Skills:
Strong analytical and organizational skills.
Exceptional communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications (preferred):
Certified Information Systems Auditor (CISA).
Certified in Risk and Information Systems Control (CRISC).
Octal Philippines Inc. is looking for a skilled Site Reliability Engineer (SRE) to join our dynamic team. The SRE will be responsible for ensuring tha..
Octal Philippines Inc. is looking for a skilled Site Reliability Engineer (SRE) to join our dynamic team. The SRE will be responsible for ensuring that our systems are reliable, scalable, and efficient. You will play a critical role in maintaining the uptime of our services, improving system performance, and automating processes to enhance productivity. The ideal candidate is a passionate technologist who thrives in a fast-paced environment and enjoys tackling complex challenges.
Responsibilities:
Monitor and maintain the reliability and availability of production systems
Implement automation to reduce operational toil and improve system reliability
Identify and resolve performance issues and outages
Collaborate with development teams to design scalable and robust systems
Create and maintain SRE documentation and runbooks
Participate in on-call rotation and incident response activities
Continuously improve tooling and processes to enhance the efficiency of operations
Bachelor's degree in Computer Science, Engineering, or related field
At least 3 years of experience in a Site Reliability Engineering or related role
Strong experience with cloud platforms such as AWS, Azure, or GCP
Proficiency in scripting and programming languages (e.g., Python, Go, Bash)
Experience with containerization and orchestration technologies like Docker and Kubernetes
Strong understanding of monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack)
Excellent troubleshooting and analytical skills
Ability to work collaboratively in a team-oriented, fast-paced environment
Responsibilities:
• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.
• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).
• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.
• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders
Communication Allowance, Health & Life Insurance & Others
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.
What you will bring:
Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.
Must be amenable to work on shifting schedules, including on-call assignments
Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)
Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
What we offer:
A competitive salary and benefits, including HMO on Day 1
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources, and opportunities
#LI-JO1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.Prepares monthly reports, inventory of items, accruals,..
Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.
Prepares monthly reports, inventory of items, accruals, and expenses of the department.
Provision of admin work including but not limited to updating bulletin boards, coordinating departmental activities, filing of documents and managing department. schedules
What you will do?Marketing Project Activity Coordination:Assist in the planning, execution, and tracking of marketing activities, including completion..
What you will do?
Marketing Project Activity Coordination:
Assist in the planning, execution, and tracking of marketing activities, including completion of documents for internal approval and monitoring of activity milestones.
Processes accreditation of vendors and hotels to be utilized in marketing activities and in coordination with Sales and Administration Assistant for proper maintenance.
Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
Coordinate with distributors, vendors and marketing teams to ensure timely execution of marketing projects.
Monitor and report on the progress and effectiveness of marketing campaigns.
Administrative Support:
Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
Manage communications with external partners, including vendors and healthcare professionals.
Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
Prepare payment requests for all marketing related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
Ad hoc logistics support during marketing activities and meetings as needed.
Monitors consumption reports and expenses related to marketing activities against budget.
Assist in the preparation and distribution of marketing materials, brochures, and samples
Data Management:
Maintain accurate records of marketing activities, including contact lists, distribution logs, and feedback from HCPs.
Support data entry and management of customer relationship management (CRM) systems related to marketing activities for liquidation purposes.
Compliance and Document Management:
Ensure all marketing activities comply with regulatory requirements and company policies.
Prepare and maintain documentation related to marketing campaigns, including contracts, invoices, and expense reports.
Receive and route documents to their recipients.
Communicate with all concerned parties reports on document monitoring.
Safekeep and monitor contracts related to marketing activities, such as service agreements of HCPs and contracts from vendors, etc.
As a minimum, we expect candidates to meet the following requirements: Bachelor's degree or equivalent work experience preferred 1–2 years' experien..
As a minimum, we expect candidates to meet the following requirements:
Bachelor's degree or equivalent work experience preferred
1–2 years' experience in an administrative role in any industry
candidates with BPO experience is an advantage
A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
Proficiency in MS Office and web-based applications
Has high attention to detail
A strong sense of customer service and enjoys anticipating the needs of others
With strong analytical skills and is able to understand information immediately
Ability to work efficiently, think clearly, and solve tasks accurately under pressure
Pro-active and resourceful self-starter
Desire and ability to work in a fast-paced technology environment
With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
Two weeks of paid training.
Paid time off.
HMO Package for the employee and two dependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness,Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.
WHAT IS YOUR ROLEAs a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regard..
WHAT IS YOUR ROLE
As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Ensure proper and timely escalation of issues to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
You are expected to deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
YOU HAVE…
At least a bachelor’s degree in any field you’re passionate about!
3 years of customer service experience (may it be email, phone, or chat support).
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Excellent reading comprehension, and verbal, and written communication skills.
Strong and effective phone contact handling skills.
An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Knowledge and experience with Gorgias CRM is a plus.
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 28
About the Role:
We are seeking a skilled Java Developer to join our development team. The ideal candidate will have strong expertise in Java programming and be responsible for designing, developing, and maintaining scalable and high-performance software applications. You will collaborate with cross-functional teams to create innovative solutions that meet business needs and enhance user experiences.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using Java and related technologies (Spring, Hibernate, etc.).
Write clean, efficient, and maintainable code following best practices and coding standards.
Collaborate with business analysts and project managers to understand system requirements and translate them into technical solutions.
Develop and implement RESTful APIs and web services to support business functionality.
System Design and Architecture
Work with system architects to design scalable, high-performance, and reliable solutions.
Participate in the design and development of application architecture, ensuring the solution meets business goals and is future-proof.
Select and implement appropriate frameworks and libraries to ensure optimal performance and ease of maintenance.
Database Management
Design and implement database schemas, tables, and queries to support application features.
Work with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra).
Write complex SQL queries, stored procedures, and ensure the performance of data access layers.
Testing and Debugging
Develop unit tests, conduct code reviews, and perform integration testing to ensure software functionality and quality.
Troubleshoot, debug, and optimize Java applications to ensure they perform well in production environments.
Ensure comprehensive test coverage and adhere to test-driven development (TDD) practices.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including product managers, QA teams, and other developers, to deliver high-quality software solutions.
Provide regular updates on the progress of development tasks and escalate issues when necessary.
Communicate effectively with both technical and non-technical stakeholders to ensure requirements are met and expectations are clear.
Continuous Improvement and Innovation
Stay updated with the latest trends in Java development and emerging technologies.
Continuously improve development processes, coding practices, and application performance.
Explore new tools, technologies, and methodologies to optimize software development workflows.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in Java development, including proficiency in Java SE/EE.
Experience with frameworks such as Spring, Hibernate, or JavaFX.
Strong experience in working with RESTful APIs, microservices, and cloud technologies.
Familiarity with Agile development methodologies (e.g., Scrum, Kanban).
Technical Skills:
Strong proficiency in Java programming, including experience with Java 8 or newer.
Solid understanding of object-oriented programming (OOP) principles and design patterns.
Experience with relational databases (e.g., SQL, MySQL, PostgreSQL) and NoSQL databases.
Familiarity with containerization technologies such as Docker and Kubernetes is a plus.
Experience with version control systems (e.g., Git, SVN).
Soft Skills:
Excellent problem-solving and debugging skills.
Strong communication skills, both written and verbal.
Ability to collaborate in a team environment, with flexibility to work independently when required.
Strong attention to detail and a passion for writing high-quality code.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.
Key Responsibilities:
Technical Support
Provide first-level technical support to end users for hardware, software, network, and system issues.
Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
Assist in resolving software issues, including installing, updating, and configuring applications for end users.
Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.
Hardware and Software Management
Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
Support the deployment of software packages and updates across the organization's devices.
Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.
Network and System Administration Support
Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
Assist the IT team with configuring network devices, routers, switches, and firewalls.
Help monitor system performance and assist with backups, ensuring data integrity and availability.
Assist in user account management, including creating, updating, and disabling accounts as required.
Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.
IT Documentation and Reporting
Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
Report on recurring issues and make suggestions for improvements to IT workflows.
Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.
User Training and Support
Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
Provide guidance on best practices for data security, software usage, and network access.
Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.
IT Project Support
Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
Help prepare and configure devices and software for new hires and assist with onboarding new users.
General IT Administration
Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
Perform periodic audits of IT assets to ensure compliance with licensing and security policies.
Qualifications and Skills:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
Experience:
3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
Technical Skills:
Familiarity with common operating systems (Windows, macOS, Linux).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 29
About the Role:
We are seeking a skilled Oracle Developer to join our development team. The ideal candidate will have extensive experience in Oracle database design, development, and performance tuning. You will be responsible for developing and maintaining Oracle-based applications, optimizing queries, and ensuring the performance, reliability, and security of database solutions. This role requires close collaboration with business analysts and other developers to deliver high-quality, scalable, and efficient solutions.
Key Responsibilities:
Oracle Database Development
Design, develop, and maintain Oracle database applications, including stored procedures, functions, triggers, and complex SQL queries.
Develop PL/SQL code for business logic and implement data access layers for web and enterprise applications.
Create and manage Oracle database objects (tables, views, indexes, sequences) and manage large datasets efficiently.
Database Optimization and Performance Tuning
Analyze and optimize SQL queries and PL/SQL code to improve performance and scalability.
Implement and maintain indexing strategies and partitioning to optimize large datasets.
Monitor and troubleshoot database performance issues, ensuring that the database environment performs optimally.
Database Design and Architecture
Work closely with architects and other developers to design scalable and efficient Oracle database solutions.
Implement data models and schema designs based on business requirements and ensure consistency and integrity of data.
Design and implement backup, recovery, and replication strategies for disaster recovery.
Data Integration and ETL Processes
Develop ETL processes to integrate Oracle databases with other data sources, including data migration from legacy systems.
Create data pipelines and automate data extraction, transformation, and loading (ETL) for reporting and analytics purposes.
Work with business analysts to understand data integration requirements and implement efficient solutions.
Testing and Debugging
Conduct thorough unit and integration testing of database components to ensure quality and stability.
Troubleshoot and resolve issues with database queries, performance, and data integrity.
Ensure that all database code is fully tested and meets business requirements before deployment.
Collaboration and Documentation
Collaborate with cross-functional teams to ensure that Oracle database solutions integrate seamlessly with other application layers and IT systems.
Document all database designs, procedures, and configurations for future reference and compliance.
Provide training and support to end-users and team members on database-related processes.
Continuous Improvement and Best Practices
Stay updated on the latest Oracle technologies, database trends, and best practices.
Continuously evaluate and recommend improvements to database systems, tools, and processes.
Ensure adherence to security standards and compliance with data protection regulations.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience as an Oracle Developer, with hands-on experience in PL/SQL and Oracle database management.
Strong experience in writing complex SQL queries, stored procedures, and developing database applications.
Experience with Oracle performance tuning, indexing, and query optimization.
Familiarity with Oracle tools such as SQL*Plus, TOAD, and Oracle Enterprise Manager.
Technical Skills:
Expertise in Oracle PL/SQL, SQL, and Oracle Database administration.
Strong understanding of Oracle database architecture, including clustering, replication, and partitioning.
Experience with Oracle Application Express (APEX) is a plus.
Knowledge of database design, data modeling, and normalization techniques.
Familiarity with version control systems (e.g., Git, SVN).
Experience with Oracle Cloud, Oracle RAC, or Oracle Exadata is a plus.
Soft Skills:
Strong analytical and problem-solving skills with a focus on data-driven solutions.
Excellent communication skills, with the ability to collaborate across departments and clearly document processes.
Ability to manage multiple tasks and projects simultaneously.
Strong attention to detail and a commitment to delivering high-quality solutions.
Certifications (preferred):
Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in PL/SQL or Oracle Database.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 7
About the Role:
We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.
Key Responsibilities:
Test Planning and Strategy
Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
Work closely with stakeholders to gather and analyze requirements and define testing objectives.
Collaborate with project teams to ensure comprehensive test coverage and quality standards.
Manual and Automated Testing
Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
Perform functional, integration, user acceptance, and system testing on new software releases.
Defect Identification and Reporting
Identify, document, and track defects, providing clear and actionable feedback to developers.
Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.
Collaboration with Development Teams
Work closely with developers to understand the technical architecture and design of applications.
Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
Provide feedback on product features and functionality, focusing on usability and quality.
Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.
Test Environment Setup and Configuration
Set up and maintain test environments for manual and automated testing.
Ensure test data is prepared and structured for accurate testing outcomes.
Monitor test environments for stability, identifying and resolving issues that could impact testing.
Continuous Improvement and Best Practices
Stay updated on the latest testing tools, technologies, and methodologies.
Suggest improvements to current testing processes, workflows, and tools.
Contribute to the development of best practices for testing and quality assurance across the team.
Participate in code reviews and provide feedback on testing-related aspects of code development.
Documentation and Reporting
Document and report test results, including defect details, status reports, and final test reports.
Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
Communicate testing progress, risks, and issues to stakeholders and management.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Experience:
2-4 years of experience in software testing, with a focus on manual and automated testing.
Proven experience in identifying, analyzing, and documenting software defects.
Experience with testing web, mobile, and desktop applications.
Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
We are seeking a new Manager/ Sr. Manager-Client Solutions for our Manila officeIn briefAs our new Manager/Sr. Manager-Client Solutions - Manila you..
We are seeking a new Manager/ Sr. Manager-Client Solutions for our Manila office
In brief
As our new Manager/Sr. Manager-Client Solutions - Manila you will be responsible for acquisition of new clients.
Reporting to the Associate Director - Client Solutions, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales.
You will drive business development efforts in the region, acquire new clients and manage sales targets .
You will gather market intelligence, including information on clients and competitors in the "Office Interiors Design & Build", market sector, industry trends, future projects, etc.
You will generate and track leads and forecast your sales efforts to create new bookings.
You will work closely with the Director and the Team to complete the sales cycle
You will collaborate in developing the systems, materials, and resources necessary for business development, including proposals, presentations, and serving offerings to win work.
What we expect
You are a goal oriented sales professional with experience of managing complex sales cycles with B2B selling process to multi-national companies in Bangalore.
You have achieved quota/annual targets in your previous roles
You have an engaging personality with excellent communication skills
You have experience working in Interior Design firms selling "Office Interiors Design & Build" services.
You have an undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 5 years of sales/ business development experience .
Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specia..
Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for an experienced System Administrator to join our IT team. As a System Administrator, you will be responsible for maintaining and supporting our organization's IT infrastructure, including servers, operating systems, storage systems, and network components. You will ensure the availability, performance, and security of all systems, performing regular system maintenance, troubleshooting issues, and supporting infrastructure projects. You will also work closely with other IT teams to implement new systems and ensure their proper integration into the environment.
Key Responsibilities:
System Installation and Configuration
Install, configure, and maintain servers (physical and virtual) across different operating systems (e.g., Windows, Linux, UNIX).
Manage server environments, including provisioning, patching, and lifecycle management.
Ensure the proper installation and configuration of operating systems, database systems, applications, and security tools.
System Maintenance and Monitoring
Regularly monitor system performance, availability, and security across various platforms.
Perform scheduled maintenance tasks, such as updates, patches, and system backups.
Monitor server health, system logs, and performance metrics to identify potential issues.
Implement system monitoring tools to proactively detect and resolve system-related issues.
Troubleshooting and Issue Resolution
Investigate, diagnose, and resolve system issues, including hardware, software, and network-related problems.
Provide technical support to internal teams and end-users for system-related issues.
Troubleshoot and resolve system errors, performance degradation, and system outages, minimizing downtime.
Perform root cause analysis of recurring system issues and take steps to prevent future occurrences.
System Security Management
Implement and maintain security measures to protect systems and data, including access control, encryption, and security protocols.
Regularly perform security audits and system vulnerability assessments.
Apply security patches and updates to operating systems, software, and infrastructure components.
Configure firewalls, antivirus tools, and intrusion detection systems to safeguard the organization’s IT environment.
Manage user access controls and permissions to ensure the integrity and confidentiality of critical systems.
Backup and Disaster Recovery
Manage backup systems to ensure that critical data and system configurations are securely backed up.
Perform regular system data recovery tests and disaster recovery drills.
Create and maintain disaster recovery plans for systems and infrastructure to ensure business continuity in case of failure.
Develop and implement strategies for data retention and backup management, ensuring compliance with organizational policies.
Documentation and Reporting
Maintain comprehensive system documentation, including configurations, troubleshooting procedures, and backup schedules.
Create detailed reports on system performance, security incidents, and system uptime.
Document system changes, updates, and maintenance activities, ensuring that records are up-to-date and accurate.
Prepare reports and presentations for senior management and stakeholders regarding system health and improvements.
System Optimization
Perform system tuning and optimization to enhance the performance and reliability of systems.
Recommend and implement new technologies, tools, or best practices to improve system efficiency.
Analyze system logs, data usage, and performance metrics to optimize system resources.
Review and manage storage capacity, ensuring that resources are appropriately allocated and utilized.
Collaboration and Support
Work closely with network, storage, and database teams to ensure the seamless integration and operation of systems across the organization.
Collaborate with other IT departments and project teams to implement new systems, upgrades, and integrations.
Provide technical support and assistance to other departments on system-related matters.
Assist in system deployment and configuration for new projects and initiatives.
Continuous Improvement
Stay updated with the latest trends and developments in system administration, technology, and best practices.
Participate in training sessions and technical certifications to enhance knowledge and skills.
Proactively suggest improvements to the system architecture and processes to improve efficiency, security, and scalability.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in system administration or IT infrastructure support.
Proven experience managing both physical and virtualized environments (VMware, Hyper-V, etc.).
Strong knowledge of server hardware, operating systems, and networking protocols.
Experience with system monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
Familiarity with cloud platforms and virtualization technologies.
Knowledge of storage systems, backups, and disaster recovery procedures.
Technical Skills:
Proficiency with operating systems (Linux, Windows Server, UNIX).
Experience with Active Directory, DNS, DHCP, and other directory services.
Knowledge of system automation tools (e.g., Ansible, Puppet, or Chef).
Experience with server security tools and firewall management.
Familiarity with network protocols (e.g., TCP/IP, SNMP, FTP, HTTP/HTTPS).
Experience with virtualization platforms (VMware, Hyper-V, etc.).
Experience with scripting (e.g., Bash, PowerShell, Python).
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to prioritize tasks and handle multiple projects in a fast-paced environment.
Attention to detail and thorough documentation practices.
Ability to work independently as well as in a team.
Strong organizational and time-management skills.
Certifications (preferred):
Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
CompTIA Network+ or Security+.
Linux Professional Institute Certification (LPIC-1/2).
VMware Certified Professional (VCP).
ITIL Foundation or similar IT management certifications.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 9
About the Role:
We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.
Key Responsibilities:
Change Management Support
Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.
Training Program Development and Delivery
Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.
Documentation and Reporting
Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.
Stakeholder Communication and Collaboration
Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.
Training Needs Analysis and Planning
Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
Work with leadership teams to prioritize training needs and create a development plan for affected employees.
Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.
Continuous Improvement
Gather feedback from employees and stakeholders to continuously improve change management and training programs.
Stay updated on best practices, tools, and trends in change management and training methodologies.
Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.
Qualifications and Skills:
Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
Experience:
2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
Technical Skills:
Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
Soft Skills:
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
Empathetic and adaptable to organizational dynamics and change efforts.
Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
Why Join Us?Job Stability: Over 35 years of market success, offering long-term security.Work with a luxury brand that values customers - 3,000+ 5-Star..
Why Join Us? Job Stability: Over 35 years of market success, offering long-term security. Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot. Be part of a growing, innovative company in the fine jewelry industry. Competitive opportunities for skill development and career advancement.
If you’re a performance-driven and detail-oriented project manager with a background in marketing, this position is perfect for you.
We are seeking an ambitious Marketing Professional to join our growing online retail company. In this role, you will work directly with our directors, playing a crucial part in our success by developing and executing marketing strategies across various digital platforms, and making a tangible impact on the company’s growth.
Key Responsibilities:
Create and manage project plans, timelines to ensure timely delivery.
Coordinate work with internal teams and external contractors.
Identify potential issues and develop solutions to mitigate risks
Create and implement automations and systems to improve efficiency.
Requirements:
Excellent Work Ethic: Dedicated and committed to delivering high-quality work consistently.
Project Completion: Focused on successfully delivering projects to completion on time and with quality.
Strong Problem-Solving Skills: Capable of analyzing challenges and finding effective solutions.
Effective Decision Making: Confident in making well-informed choices to drive results.
Ecommerce experience is beneficial.
Apply Now to be part of a team that cares about its customers and values its people.
About Us: Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Compensation / Terms: $ 800 - $1200 per month.
3+ years of experience in marketing project management or a related role.
Proven track record of managing marketing campaigns and cross-functional projects successfully.
Proficiency in project management tools (e.g., Trello, Asana, Monday.com, Jira).
Familiarity with marketing platforms (e.g., HubSpot, Salesforce, Google Ads, social media management tools).
Understanding of digital marketing techniques, including SEO, PPC, and content marketing
Strong organizational and multitasking skills to handle multiple projects simultaneously.
Exceptional communication and leadership abilities to manage teams and collaborate with stakeholders.
Analytical skills to evaluate project performance and ROI.
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
GENERAL DUTIES & RESPONSIBILITIES • Oversees a team of Customer Service Representatives who handle customer service inquiries and problems. • Monitors operations to ensure adherence to service level standards and company/department policies and procedures. • Acts as an escalation point for resolving customer issues. • Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement. • Provides input for performance appraisals. • Provides coaching and mentoring to less experienced call center personnel. • Takes calls in the queue as needed. • Ensures new representatives are set up with appropriate software and systems. • Recommends streamlining opportunities and process improvements. • May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. • May be responsible for training Customer Service Representatives. • May serve as a backup to the supervisor in their absence. • Other related duties assigned as needed.
EDUCATION REQUIREMENTS High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries • Excellent customer service skills that build high levels of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment
FIS JOB LEVEL DESCRIPTION Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage th..
The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.
The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.
Your duties may include, but are not limited to:
Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
Introduce Consultant/Contractor Care Survey NPS Program
Use a script for Onboarding, Check-in, and Offboarding Surveys
Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
Partner with the Talent Experience Team to drive service in supporting accounts.
Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
Reinforce what is working well, address what is not
Engage in monthly Service Touchpoints with the consultants
Use STP scripts
Directing Consultants/Contractors to Communities within Connected when receiving referrals
Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
Subject matter expert in the Talent Experience Program
Utilizing Connected real-time to document all Consultant/Contractor communication
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