Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text-based questions and support our community of 20+ million students.

As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text-based answers and explanations to students who need help better understanding the questions, topics, and subjects they are studying.

The benefits of being a tutor on Course Hero include:

• Earn $$$: Tutors earn $2-$15 per question and top tutors can earn $1,500+ per month (earnings vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors).

• Work when you want: All questions and answers are text-based, so no audio or video is required. This means tutors can answer questions anytime and from anywhere. Tutors can also choose how many questions they want to answer.

• Help students learn: By sharing guidance and expertise, tutors empower students to learn more effectively, and by doing so, feel more confident and prepared both in school and after graduation.

• Build your resume: Tutors can feature their tutoring experience on their resume. Whether you’re looking for your first job or your next job, tutoring is a great way to show that you’re growing and developing your knowledge.

• Sharpen your expertise: Whether you’re a professional, recent graduate, or current student, being a tutor and answering questions will sharpen your expertise and strengthen your skillset.

We are looking for experts in:

• MATH: Calculus, Algebra, Geometry, Math, Statistics and Probability
• SCIENCE: Nursing, Health Science, Biology, Chemistry, Organic Chemistry, Physics
• ENGINEERING & TECHNOLOGY: Chemical Engineering, Civil Engineering, Electronics, Electrical Engineering, Industrial Engineering, Mechanical Engineering, Computer Science
• BUSINESS: Financial Accounting, Accounting, Managerial Accounting, Marketing, Business, Economics, Human Resource Management

 and many more!

The global HR team at Avaloq counts about 50 Avaloqers located in all key Avaloq locations in Europe and APAC. We are all focused on supporting Avaloq’s growth and success through meaningful and impactful people initiatives. As the global Head of Talent Acquisition you will be joining the Global HR Leadership Team and reporting directly to the Head of HR. As part of the leadership team you will not only drive the agenda for Talent Acquisition but also support the strategy, the development and the transformation of the entire HR Function.

We are seeking an experienced Head of Talent Acquisition to lead and oversee the talent acquisition strategy and initiatives cross our global organization. Reporting directly the Head of Human Resources and leading a team of Talent Acquisition Specialists you will play a crucial role in shaping Avaloq’s workforce by attracting, engaging and retaining key talents.

Your key tasks

• Develop and Execute Talent Acquisition Strategy: Design and implement a comprehensive global talent acquisition strategy aligned with the company's objectives, growth plans and location strategy.
• Team Leadership and Management: Lead, mentor, and develop a small high-performing talent acquisition team across different regions, ensuring alignment with company goals and values.
• Employer Branding and Candidate Experience: Develop an Employer Branding strategy and drive initiatives to enhance employer branding and create a positive candidate experience throughout the recruitment process.
• Global Recruitment Operations: Take charge of the entire recruitment lifecycle, exploring avenues for automation, digitization, and streamlining. Enhance our model of hiring manager self-managed recruitment process and establish clear service levels for Talent Acquisition, encompassing sourcing, screening, interviewing, and onboarding, to boost efficiency, efficacy, and minimize time-to-hire.
• Business Partnership and Collaboration: Increase business partnership of the Talent Acquisition team by positioning TA as a strategic advisor to business leaders on talent-related matters. Providing insights, market intelligence, and best practices to help inform hiring decisions and optimize recruitment strategies. Collaborate closely with internal stakeholders, including HR Business Partners, hiring managers, and senior leadership, to understand talent needs and align recruitment efforts accordingly.
• Metrics and Analytics: Establish key performance indicators (KPIs), utilize data and analytics to track recruitment metrics, measure the effectiveness of talent acquisition efforts, and identify areas for improvement.
• Diversity, Equity, and Inclusion (DEI): Champion diversity, equity, and inclusion initiatives within the talent acquisition’s remit, ensuring diverse candidate slates and promoting an inclusive hiring culture.
• Vendor Management: Develop a strategy on external recruitment vendors, manage relationships with external recruitment agencies, technology vendors, and other partners to support recruitment efforts globally.
• Compliance and Legal Considerations: Ensure compliance with relevant employment laws and regulations across all regions and provide guidance on best practices in recruitment.
• Continuous Improvement: Solicit feedback from business partners on their recruitment experience and use this feedback to continuously improve Talent Acquisition processes and services. Stay abreast of industry trends, best practices, and innovative recruitment technologies to drive continuous improvement and innovation in talent acquisition processes. 

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
 

About the team:
The Global Integrity Client Experience (CX) team provides support to Treasury/Finance clients to assist them with the day to day management of the our Treasury platform called, Integrity.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provides in-depth product support to FIS clients by resolving incoming inquiries via email

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 3-5 years of experience working on Application Support roles for Treasury Management System.

• Extensive background with Treasury process (Front Office, Middle Office, Back Office.

• Must have Bachelor's degree minimum requirement for education. Background on Business Administration, Financial Management, Computer Science is preferred.

• Strong analytical, organizational and time management skills

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• The ability to work independently

• You are an excellent communicator and strong problem-solver

Added bonus if you have:

• Knowledge of FIS products a plus or background using Integrity (FIS Proprietary system for Treasury Services), or other Treasury Systems (SAP TRM, Guava, Kyriba etc).

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Flexible working arrangement at the onset of joining with 1x a month onsite work in Makati

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Team Summary

The Visa team in the Philippines comprises of a highly motivated bunch of problem solvers who create impactful experiences for our clients. Here at Visa, we strive to excel with our partners via strong collaboration, we look to enable and inspire all players in the ecosystem to drive electronification of payments in the two markets. 

What an Office Administrator does at Visa:

As an Office Administrator based in Manila, Philippines, you will act as a liaison between different teams to coordinate and provide on the ground execution across a spectrum of activities.

Receptionist & Office Management:

• Manage phone calls and correspondence courier/delivery (e-mail, letters, packages etc.) including custom clearance.
• Ensure cleanliness and upkeep of office premises and meeting rooms. Supervise and provide guidance to the tea-lady
• Manage meeting rooms booking and arrange for refreshments and other logistics.
• Order pantry supplies and other office administrative functions.
• Deal with the landlord and vendor/supplier regarding Manila office operations
• Ensure all visitors are registered properly at the visitor management system in compliance with policies
• Security passes management for guest and workers related to all kinds of parcel/documents delivery/pick up, parking/access for employee, work permit for worker…
• Daily monitoring of IT system (server, UPS & router) and Surveillance recordings located in the server room are in working conditions and submit report as requested.
• Be and act as the Primary contact in Manila for Global Security and Safety, network and other services maintenance. Provide necessary support to the required maintenance related to Access control system, Surveillance, Server room, Network (International and Local)
• Ensure all the equipment in the office operated and maintained in a good condition. Including connect with the services provider (VNPT, Viettel, Singtel…) and attend the engineers to all the checking/fixing issues.
• Manage travel arrangements (flights, hotel, ground transportation…) and assist Guest/Visa staff with entry visa process (invitation letter….)
• Manage the inventory of IT equipment and necessary report submission
• Manage the client contact list and remind AE to keep it updated on monthly basic. 
• Prepare and submit all kind of internal operational reports are required by regional team.

Accounting and Finance:

• Manage T&E expenses report for Country Manager
• Manage Operating Expense for Admin area in Manila office
• Manage monthly local office’s payment invoices with coding, approvals and work with AP Account Payable for Manila office
• Assist AP Accounts Payable in obtaining and providing the necessary documents for country office’s payment.

Local Sourcing, T&E and Compliance Partner Relations:

• Manage procurement for Operations in Oracle such as Purchase Requisition, Purchase Order…, supplier setup, due diligence process, vendor contracts… for Manila office (Cleaning services, planting, watering, stationery)
• Manage correspondences and other processes for SOEs/CGOs invitation and obtain CM’s signature
• Handle Global Security and Safety for Manila Office (visitor log-book, ID badge, LAN room access, security…)
• Handle Business Continuity Management (BCM) for Manila Office: BCM Planning, BCM Strategy, BCM Staff Awareness, Tests…
• Handle T&E: Corporate card and Purchasing card, Payable Auditors to iExpense Reports (Log book)

Government-Related and PR Duties:

• Assist with correspondence matters (signature/ e-signature…) related to Government
• Assist HO team in arranging logistic for representative of local authorities (i.e. Payment Bureau, Police Department, Ministry of Tourism…) attending overseas study tours, workshops, Visa forums…
• Support with logistics for local authorities and guest who are invited to Visa events (invitation letter, entry visa, travel arrangements, travel expense reimbursement…)
• Prepare and translate letter for Visa’s and local authorities meetings (if required) in coordination with Office Manager

Corporate Events & Merchandise inventory

• Support Office Manager in organizing Visa internal & external events (venue, outsourced agencies, hotel arrangements, attendees list, invitation letters, RSVP, materials, agenda, entertainment…) and related reports.
• Keep stocks as merchandise inventory and office equipment are logged correctly and place orders when necessary.

HR Duties:

• Assist Office Manager in arranging Annual Compliance, T&E, Procurement Training for local office
• Assist Office Manager in taking care of on-boarding and departure processes for Visa employees: laptop, ID badge, phone, name, insurance, annual health check…
• Assist Office Manager in compile country Public Holiday for HR update and other items
• Support HR in team calendar scheduling for required meeting for HR and other functions

Operations Coordinator:

• Handle Withholding tax filing for client banks in Manila
• Manage supplier in Manila (Onboarding….)
• Obtain all necessary approval on biz gifts, flowers...that need to be arranged for clients events in Manila in compliant with Visa policy.

CM Support:

• Support CM with daily calendar, keep Country Manager’s calendar up-to-dated (internal and external meeting appointment)
• Manage travel arrangement for CM and keep it updated in outlook.
• Manage expense report for CM and RO (Purchasing card) is submitted and approved in a timely manner.

Sales Support:

• Provide day-to-day Visa business support and administration – deal execution, Docu-sign and ensure compliance for Sales Team. 
• Provide support and help in the development and execution of sales initiatives settlement as required by team members and clients.

Why this is important to Visa

The person will play a critical role in supporting our country team, ultimately responsible for the smooth operation for Manila office. The individual will also collaborate with internal partners, external and third parties to ensure the successful delivery of certain systems and projects.

Primary Responsibilities:

• Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal, and agreed client requirements.

Specific Responsibilities:

• Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and in order before proceeding to the work site.
• Coordinates with clients on schedules and other information pertinent to the job.
• Perform risk assessment and hazard identification prior start of inspection or verification to ensure compliance with the 15 SGS Rules of Life.
• Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures, and agreed client requirements.
• Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
• Prepares and submits complete and accurate inspection reports including properly labeled samples in accordance with the defined timelines and reporting format.
• Performs other related duties as may be assigned either to achieve departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System

Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

• Responsible for providing administrative and logistical support to the Division Manager in her day-to-day activities and to the division in general on the daily administrative and operational requirements. Also, responsible for controlling documents related to the division’s QMS.

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

What you will be doing:

Reporting to the Executive Chef responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
• Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
• Conduct daily shift briefings to kitchen colleagues
• Ensure all kitchen colleagues are aware of standards & expectations
• Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback
• Maintain and enhance the food products through creative menu development and presentation
• Have full knowledge of all menu items, daily features and promotions
• Actively interact with guests at tables
• Balance operational, administrative and Colleague needs
• Ensure proper staffing and scheduling in accordance to productivity guidelines
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Includes updating of Salesforce, JIRA tickets and relevant templates as required.
• Assist with the creation of Standard Operating Procedures (SOPs).
• Calendar/Workflow Coordination| Set and manage key operational reminders with relevant stakeholders to ensure timely actions and follow-ups.
• Create and update reporting templates on key franchise operations metrics such as renewals, variations and new stores.
• Request, track and issue operational invoices as required including regular follow up to ensure steps are completed within agreed SLA’s.
• Perform ad hoc administration tasks as required to support the smooth functioning of the Franchise Operations Team and address emerging needs

Your Career

Our Commercial Sales Team is an important driver of company revenue and growth. As an experienced and dynamic sales professional, you will be responsible for leading and driving sales engagements into assigned commercial accounts in Malaysia. In this role, you are motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.

You will be responsible for meeting and exceeding your quota by crafting and implementing strategic and tactical sales plans targeting deployments of the Palo Alto Networks Next-Generation Security Platform. This is a unique opportunity for a closer with a self-starter mentality to win business and market share by actively displacing competing technologies and further improving the security posture of existing customers. Oh, and did you say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career – it’s a meaningful challenge that impacts our lives in the digital age.

Your Impact

• Prospect and sell into assigned commercial accounts, create and execute a robust sales strategy to penetrate into new accounts and expand into existing accounts
• Be the primary sales driver, managing a sales pipeline to deliver to quarterly/annual quota
• Strong discipline around managing sales stages and SFDC hygiene
• Deliver accurate weekly and quarterly forecast
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Communicate value propositions to clients and partners that speak intimately to their needs and requirements
• Generate velocity to deliver a predictable book of business and drive forecast accuracy utilizing channel ecosystem
• Develop and deploy marketing activities and plans to end users through our channel sales partners
• Engage a programmatic approach to demand, to generate, develop, and expand your territory
• Work collaboratively with all cross-functional resources to achieve your quota - inside sales, channel systems engineering, field marketing, cybersecurity sales specialists, the services team, sales ops (including deal desk and the response team), and others

As a Sr. SEO Specialist at Cardinal Path, you will deliver SEO strategies and recommendations to a world class clientele across multiple industries and verticals.

This is a fast-paced role requiring advanced SEO knowledge and high level of comfort with the search landscape, it can be technical and requires the ability to easily absorb and learn new concepts.

• Lead and execute on SEO team tasks to fulfill client audits and ongoing SEO monitoring
• Manage a roster of clients utilizing best practices for client and project management
• Perform keyword research and analysis, ability to demonstrate sound knowledge of topic and search intent modeling
• Prepare and develop comprehensive internal and external link strategies
• Demonstrated ability to communicate technical subjects and coordinate with clients to implement recommendations that adhere to white hat SEO best practices 
• Help build an industry leading, innovative search engine optimization team through the development and improvement of internal processes and deliverables.
• Keep up to date with latest industry trends, technology and changes; evaluate industry tools providing recommendations to internal teams
• Work in conjunction with Digital Intelligence, Digital Transformation, and Account Management teams to identify client opportunities across groups
• Share knowledge and thought leadership through contributions to Cardinal Path’s blog, internal lunch and learns and public events/webinars
• Mentor and train new employees

The key Accountabilities are, but not limited to:

·         Media Reconciliation of supplier invoices.

·         Preparation of Supplier Reconciliation and preparation of Remittance advice for the payment of supplier invoices including Overseas suppliers within the set SLA.

·         Processing of Adjustment requests from Agencies within the agreed TAT as per the procedures & guidelines.

·         Processing of requests as per the approved listing from different agencies (Nil payment run) accurately and timely for early payment.

·         Monitoring the invoice flow and ensure timely media reconciliation according to the SLA.

·         Prompt & efficient handling of all supplier/client/staff queries.

·         Management of all filing requirements both hardcopy and softcopy where appropriate.

·         Understanding of Media Accounts Payable Process and it’s various controls(including assisting in audit queries and findings)

·         Participation in the implementation of process improvement initiatives and other Ad-hoc activities identified by Management

·         Managing of emails in Generic Email boxes on time and ensure that all emails are attended to/ replied/taken necessary action.

·         Preparation of various Reports and timely submission

·         Provide backup as and when required.

Important to the role is a client-oriented mindset when selling and developing solutions while having a strong commercial understanding of a payment network business. Your passion for developing new digital payment experiences, creating business opportunities, and a market focused approach will enable you to succeed in this role. Specific work areas will include:

1. Active sales engagement with key partners and client to develop and craft deals to support the growth and active usage of Visa Credentials, and Value-Added Solutions to key clients and digital partners
 

2. Working with partners and clients, while collaborating with various internal stakeholders to grasp business, functional, and technical aspects of digital solutions and combine them with partners’ solutions and capabilities to create market-first or best practices offerings

3. Driving joint solution development efforts in the area of digital solutions and capabilities 

4. Drive implementation through regional and global teams in close collaboration with other key functional areas including marketing, product, consulting & analytics, and client success teams, as applicable

5. Evaluate local fintech and enabler partnerships across multiple segments which can assist in the development of strategic recommendations and business cases to achieve Visa’s strategic goals.

6. Provide guidance and expertise for product and client facing teams and lead discussions with prospective clients.

7. Close monitoring of market trends, emerging technologies, and prospective clients and partners in the digital payments space

8. Lead digital partners and client events as part of Visa’s thought leadership in the digital solutions and payment space

9Support the product team in managing team’s operating expenses for efficiency purposes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Providing the services of an Ad Ops Representative, you will work with Vancouver, London and Tel Aviv teams to streamline, optimize, and improve the Ad Ops Department.  You will learn the technology, processes, and tools of the Ad Ops Department and system to reduce errors, increase efficiencies, enhance advertiser value, increase publisher performance, and assist to improve the yield of impressions.

• Work as a team player and develop scalable processes and toolsets that will maximize the strengths of our advertisers
• Learn the structure, tasks and responsibilities of our clients Ad Ops department
• Learn the performance optimization tools and techniques of Ad Ops reps conducted to maximize advertiser value for ad campaigns
• Learn our technical system to understand the different types of campaigns and capabilities of the system
• Learn our reporting and analytics tools and requirements demanded by advertisers for data in regards to their advertising campaigns
• Learn & expand the programmatic advertising capabilities
• Assist in the set-up, monitoring, troubleshooting, closing, reporting and billing of advertising campaigns.
• Conceive, design and implement processes to optimize the requirements of the Ad Ops Department
• Coordinate with the technical team to conceive, design, and implement enhanced tools and system improvements to advance the capacity and productivity of the Ad Ops Department

KEY LEARNINGS:

• Campaign set-up and execution, including generating and testing ad tags for campaign launches;
• Complete quality assurance and testing of creative assets to ensure proper functionality across a variety of delivery platforms;
• Ensure ad creative adheres to technical specifications and troubleshoot issues that affect implementation, tracking and/or reporting;
• Communicate with clients to ensure the proper set-up and deployment of campaigns;
• Collaborate with the other Ad Ops personnel to ensure clean handoffs for our 24/7 business;
• Liaise with the broader Ad Ops and Finance teams to ensure accurate reporting, optimization and fulfillment of campaign delivery for all campaigns;
• Use best practices to pace budget and optimize for performance where necessary;
• Perform reconciliations between internal and 3rd party ad delivery metrics;
• Provide recommendations and solutions to quickly resolve technical issues within the Ad Ops team, and when necessary work with the Tech team to resolve challenging issues;
• Collaborate with design and programming teams to  implement solutions that increase effectiveness and efficiencies, and provide feedback and requests on our toolset so we can continuously improve our operations;
• Additional projects and tasks supporting the Ad Operations team where required
• Participate in review of requirements and designs;
• Be familiar with COPPA and GDPR compliance requirements where necessary;
• Ability to meet deadlines and shifting priorities;
• Able to work effectively in fast-paced environment with live campaign management and short set up times;
• Excellent attention to detail;
• Ramp up quickly on new technologies and engines as required by particular project;
• Interact professionally with team members;
• Deliver and receive performance feedback in a mature manner.

Your Career

As we continue to grow as an organization, we are hiring premier Named Account sales professionals to run and drive sales engagements into Strategic Enterprise accounts in the Philippines. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Enterprise accounts in Philippines
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience either Manual OR Automation testing

• Cobol mainframe background is a plus but not required

• Has worked with any Banking Systems like payments or cards systems is a plus

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your tasks

• Serve as first point of contact for visitors and as reception for guests with focus on hospitality and operational excellence.
• Work alongside the Office Manager in providing entire office administration functions
• Monitor office supplies, place supply orders when necessary
• Monitor and log office expenses and costs
• Manage relationship with the external vendors, including timely payments
• Work with building management and service providers to ensure adequate maintenance of office premises and timely servicing and repair of all office equipment.
• Partner with HR and IT in onboarding and off-boarding process for new hires and exiting employees.
• Assist in organizing social engagements and team events
• Liaise with travel management companies to coordinate travel arrangements and hotel reservations for international trips of our staff and help with logistics for global management visitors
• Other ad hoc administrative duties as assigned

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Onboarding Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Onboard aides in using client app tool
• Make outgoing calls to aides to follow up on their click in for the day   
• Handle both inbound and outbound calls         
• Responds to SMS, communicates to aides via text

• At least 6 months BPO experience in a voice account
• Experience in recruitment/onboarding is a PLUS
• Excellent verbal and written English skills
• Attention to details is required
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Governance & Shared Services team is looking for a committed and competent Release & Governance manager to carry out activities related to release & governance.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Your key tasks 

• Bitbucket governance and support, creation and management of release branches, including rebase/ reintegration
• Support for Release Upgrade of ACP (major and minor)
• Baseline preparation with implementation of kernel and param packages updates
• Project support for stream landscape definition
• Release planning support

The primary function of the Outlet Manager is to administer the successful planning, organization and co-ordination of all Mireio floor activities including exceptional Mireio service execution, labor forecasting and control (scheduling), leading a management and service team of colleagues, with a focus on guest, colleague, owner and brand awareness. The Outlet Manager will assure the success of all Mireio events while maintaining high service standards. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals.  The Outlet Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. 

• Ensure quality guest service at all times, ensure hotel standards are adhered to. 

• Ensure all hotel standards are adhered to as outlined in the employee handbook. 

• Hold monthly communication meetings, plus daily pre, mid and post briefings with leaders and staff. 

• Make decisions that are in the best interest of our constituents – colleagues, guests, owners, and brand. 

• Follow details as required on printed information, convention resumes, event contracts as required.  

• Set the highest standards specific to grooming and overall professionalism. 

• Ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment. 

• Ensure all room set ups are accurate, timely and meet established standards. 

• Ensure maintenance of all equipment is maintained, through an ongoing deficiency program. 

• Meet clients for specific rooms and functions 

• To critically assess procedures, policies, and methods of operation and alter them where necessary 

• To ensure that all equipment, fixtures and furniture of the department are kept in good supply and in the best repair possible 

• Perform daily inspection of Mireio functions for readiness according to standards. 

• Responsible for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. 

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. 

• Supervision of tabletop presentation for meal service. 

• Handle guest complaints in the most diplomatic manner. 

• Ensure food quality and 100% customer satisfaction. 

• Complete menu knowledge of all Mireio options 

• Monitor speed of service and exercise quality control for both food and beverage. 

• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.  

• Create promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix.

• Responsible for the Mireio department’s capital improvement expenditures  

• To ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary. 

• To ensure all financial reporting is maintained and accurate (billing, payroll, etc.) 

• To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures. 

• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. 

• Monitoring and controlling Micros system in appliance to guest checks and hotel reports  

• Develop and implement cost saving and profit enhancing measures 

• Understand both the restaurant’s and the hotel’s financial goals to achieve superior long-term financial returns to our shareholders 

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.

• Manipulate data using Python or SQL Server; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply techniques such as decision trees and clustering.

• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.