At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Job Description

Utility System Management:

• Oversee and maintain all utility systems, including power distribution (UPS, generators), cooling infrastructure (chillers, HVAC), water supply, and security systems.

• Collaborate with internal teams and external vendors to schedule and execute maintenance and repairs.

• Respond promptly to utility system failures and emergencies to minimize downtime.

Utilities Monitoring and Analysis:

• Monitor and analyze the consumption of electricity and water in data center facilities.

• Develop and maintain comprehensive data tracking systems for utility usage.

• Identify trends, anomalies, and areas for improvement in utility consumption.

Efficiency Enhancement:

• Collaborate with cross-functional teams to implement energy-efficient technologies and practices.

• Identify opportunities for reducing utility consumption while maintaining high operational standards.

• Evaluate the performance of utility service providers and make recommendations for improvements.

Cost Management:

• Work on budget planning and cost forecasting related to utilities expenses.

• Seek opportunities for cost reduction and cost-effective procurement strategies.

• Ensure accurate utility billing and resolve discrepancies.

Compliance and Sustainability:

• Ensure compliance with environmental regulations and industry standards.

• Develop and implement sustainability initiatives related to utility usage.

• Stay informed about industry trends and best practices in sustainable utility management.

Data Reporting and Documentation:

• Generate regular reports on utility consumption, efficiency improvements, and cost savings.

• Maintain accurate documentation of utility-related processes and initiatives.

• Prepare presentations for management and stakeholders.

Vendor and Contractor Management:

• Manage relationships with utility service providers and contractors.

• Negotiate contracts and service agreements to optimize service quality and costs.

• Oversee service level agreements (SLAs) and performance evaluations.

• Emergency Response and Contingency Planning

Qualifications:

• Bachelor's degree in a relevant field (e.g.,Electrical Engineering, Environmental Science, Facilities Management) is preferred.

• Proven experience in utility management, particularly within data center or critical infrastructure environments.

• Strong knowledge of energy-efficient technologies and sustainable utility practices

• Excellent analytical and problem-solving skills

• Proficiency in data analysis and utility monitoring tools

• Strong communication and interpersonal skills

• Ability to work effectively in cross-functional teams

• Project management experience a plus

• Knowledge of regulatory requirements related to utility management.

Join ST Telemedia Global Data Centres Philippines as a Utilities Management Expert and drive the optimization of essential utilities to support our data center colocation facilities' sustainability, cost-effectiveness, and reliability under the guidance of the Head of Strategy Execution. Your contributions will directly impact our operational efficiency and environmental stewardship efforts.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

This job is fully Remote! Clear English communication skills required.

Responsibilities

• The Educational Program Director is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Fully Remote!

PTO

Etc.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

Are you a skilled Architect seeking a flexible work arrangement? Look no further! Join our dynamic team of Work-from-Home Architects and unlock a world of new possibilities!

Company Overview: Bizforce, a global leader in remote workforce solutions, is revolutionizing the architectural industry. Partnering with top-notch firms worldwide, we offer talented Architects the opportunity to work from the comfort of their homes, leveraging the latest technology and resources. Join us and take your career to new heights!

Position: Work-from-Home Architect

Responsibilities: As a Work-from-Home Architect at Bizforce, you will:

• Collaborate with renowned US-based architectural firms on a variety of projects
• Manage the end-to-end architectural process, from conceptual development to design execution
• Produce high-quality construction drawings, schematic designs, and Revit models
• Provide detailed documentation, redlining, and coordination with design teams and clients
• Stay updated on industry best practices, codes, and regulations
• Conduct research to ensure accurate and comprehensive project information
• Engage in seamless communication and collaboration with designers, decorators, and constructors
• Thrive in a self-directed, deadline-driven environment
• Showcase your creativity and problem-solving skills to deliver exceptional results

To succeed in this role you should possess:

• Experience with woodframe projects
• Experience in handling projects in the US
• Architectural registration or license with a minimum of 5 years of relevant work experience (excluding internship)
• Proficiency in Revit Architecture (2016 or higher) with a minimum of 3 years of experience
• Excellent portfolio highlighting your previous architectural works
• Strong communication and presentation skills
• Project management abilities to ensure timely project completion
• Ability to work independently and efficiently within US business hours
• Reliable home office setup, including:
• i5 or higher processor with at least 8GB DDR4 RAM (preferably i7 latest generation/version)
• Hard Drive: 512GB SSD (1TB preferred) with a minimum of 250GB free space
• Video Card: GTX/RTX 4GB 3050Ti (preferably 6GB 3060)
• OS: Windows 10 or higher
• Internet Connection: Minimum 25MBPS download and 10MBPS upload
• Familiarity with architectural design software such as Revit Architecture and AutoCAD

Bonus Skills (not required but advantageous):

• ArchiCAD
• BIM360
• SketchUp
• VRay
• BlueBeam
• Grasshopper
• Adobe Photoshop & Illustrator
• Lumion 3D Rendering

• Permanent work-from-home arrangement
• Weekends off
• Embrace a great company culture with no micromanagement
• Access to continued education and specialized training
• Competitive salary
• On top of your Salary, you also get to have our Benefit Package which includes:

o Annual Bonus

o Benefit allowance

o HMO Allowance

o Leave Credits

Why Work With Us? Bizforce collaborates with leading architectural firms worldwide, offering outstanding career advancement opportunities. Apply today to be part of a global team and unleash your potential!

Note: Please submit your application, portfolio, and updated resume for consideration.

• Working closely and cross-functionally in the Merkle | Cardinal Path Team, the Resource Coordinator plays a pivotal role in helping to maintain internal business operations.
• This position requires a general technical background, business knowledge and strong time management skills.
• The ability to manipulate data within reporting tools is required. It is important for this person to possess excellent people skills to routinely interact with others within the Resource Management department and organization.
• Maintains accurate and up-to-date administrative tasks and system updates relating to supply and demand.
• Actively engage in pre-delivery resourcing bookings and tasks, participating in Resource Management & Department team meetings.
• Accomplishes business objectives by improving, maintaining, and enforcing resourcing processes and procedures.

Responsible for accurate and complete responses to Requests for Proposals (RFPs) with strategically positioned responses and materials. Collaborate and coordinate with internal departments to maintain library of current and accurate content covering all areas of AireSpring business. Work with RFP Coordinator to develop specific responses to each individual RFP ensuring complete response to all questions. Coordinate outsourcing to individual departments and individuals for questions not covered in current response library. Schedule and coordinate regular content reviews with departments and subject matter experts to ensure the most thorough responses. Coordinate with Stop-Loss and Marketing on responses to Stop-Loss and audit questionnaires.
 
The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.
 
ESSENTIAL JOB FUNCTIONS:
 
Essential job functions include the following. Other functions may be assigned as business conditions change.
Own the RFP response process, ensuring questionnaire is complete, cohesive, and of the highest quality prior to shipping.
Coordinate with RFP Coordinator to maintain log of open RFPs and questionnaire needs
Contribute to and communicate the strategic direction of the RFP preparation and coordination by performing the necessary research of the client, industry, competition, etc.
Customize each RFP for the client's unique needs/Hot Buttons/Renewals (applying strategy).
Offer alternatives and suggestions based on client research to position AireSpring in a positive light.
Maintain comprehensive library of response content
Schedule and track tasks related to the RFP questionnaire process
Coordinate with RFP Coordinator for requests for information from departmental contacts with specific time lines to meet proposal deadlines
Organize and participate with departmental contacts as needed for planning, follow ups, scheduling and document preparation
Review RFPs with RFP Manager and RFP Coordinator to identify non-standard response needs and outsourcing requirements
Assist the departmental contacts with establishing response parameters for accuracy and consistency
Incorporate all relevant information into proposal making sure the content is compliant
Review, proofread and synthesize final proposal's content
Coordinate with RFP Coordinator to prepare and deliver final RFP for on-time submission
Assist RFP Coordinator and RFP Manager with follow-up requests
Track and update your manager on RFP's through the process
Analyze results periodically and inform manager of trends to improve outcomes based on organizational goals and priorities
Coordinate back up resources when there are conflicting deadlines, workload or priorities that require additional support and communicate that to manager
Maintain all electronic and/or hard copies of RFP files based on the companies retention policies
Contribute to the daily workflow with regular and punctual attendance
Establish and develop a "template" for standard responses and periodically update responses based on new organizational goals or priorities
 
 
JOB SPECIFICATIONS:
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Minimum Education: High school diploma or GED equivalent plus four year college degree with a concentration in Communication, English or Writing preferred.
 
Certification(s) Required: None
 
Minimum Experience: Two years experience preparing proposals, agreements or other documents in a highly organized administrative environment in a complex environment with a focus on project management. Experience with Government and/or other Public Sector work preferred
 
 

Are you interested in the legal industry, and want the freedom and flexibility to work from anywhere? Join our dynamic team as a Legal Administrative Assistant!

We are seeking a highly motivated individual to contribute their administrative expertise to our thriving law office, or in offices dealing with legal documents such as real estate companies, land title offices, or the court system. These agents handle tasks such as formatting legal correspondence, and/or reviewing and proofreading outgoing documents.

Duties and Responsibilities:

• Assist lawyers with day-to-day administrative tasks to ensure the smooth functioning of the legal office.
• Act as a liaison with clients, witnesses, and other stakeholders, ensuring clear and effective communication.
• Provide administrative support during trials, including the preparation of case briefs and summarizing depositions, interrogatories, and testimony.
• Conduct investigations and perform statistical/documentary research to contribute valuable insights to legal cases.
• Locate and develop case-relevant information, type up and file basic legal documents and correspondence.
• Answer and direct phone calls, maintain contact lists, and monitor deadlines while efficiently managing the calendar.

• A highschool diploma or equivalent.
• Proven working experience as a Admin or Legal Assistant
• Computer literacy, proficiency in English, and working knowledge of case management software.
• Excellent secretarial and organizational skills, with the ability to handle multiple tasks under pressure.
• Ability to work and maintain patience with individuals of diverse backgrounds and professional competencies.
• Committed to maintaining integrity and confidentiality on behalf of the company, the firm, and its clients.
• Willing to work on Pacific Standard Time (PST) schedule.
• Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10 Mbps.

Are you a social media savvy who loves creating captivating content and connecting with online communities? Do you have a flair for storytelling and a keen eye for design? If so, you might be the perfect fit for our dynamic team!

We are looking for a creative and experienced Social Media Specialist to help us grow our brand presence and engagement across various social media and Career platforms. You will be responsible for developing and implementing effective social media strategies, crafting engaging and on-brand content, and monitoring and analyzing social media performance. You will also work closely with other teams to ensure our social media efforts are aligned with our overall business goals.

To succeed in this role, you should have a passion for social media trends, a strong portfolio of successful social media campaigns, and excellent communication skills. You should also have a solid knowledge of social media platforms, tools, and best practices, as well as a creative and problem-solving mindset.

- Plan and execute social media strategies that increase brand awareness, engagement, and conversion.

- Produce and publish captivating content for various social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.

- Manage and maintain the company's social media profiles and presence, ensuring a consistent voice and tone across all channels.

- Monitor and respond to social media conversations, trends, news, and feedback relevant to the brand, and engage with the audience in a timely and professional manner.

- Measure and report on social media performance, using analytics tools and insights to optimize content and strategy.

- Collaborate with cross-functional teams, such as marketing, design, and customer service, to support and enhance social media initiatives and campaigns.

- Research and stay updated on the latest social media trends, tools, and best practices, and propose innovative ideas for growth and engagement.

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of

livelihood that impacts their family and their communities.

The Clinic Nurse Administrator will play a crucial role in setting up the foundations in making this happen by providing

administrative and clinical support to the Medical Department

What you’ll be doing:

• Administrative Work – Organize and implement efficient workflow processes and documentation, update and take ownership of existing trackers, coordinate and communicate with other departments and stakeholders.
• Clinical Work – Man the onsite clinic and facilitate its operations according to defined protocols, ensure compliance to DOLE OSH standards as well as proper reporting of workplace accidents, identify and mitigate workplace hazards.
• Insurance Work – Work closely with ERT Lead to manage enrollment, renewals and removal of riders from insurers. Additionally, ensure proper case documentation and completion of requirements for reimbursement.
• Others – Provide ad hoc support to Medical Director, Senior Nurse Officer and ERT Lead

• Registered Nurse
• 3-5 years of clinical and administrative experience
• Experience in Clinic Management, Medical Management, Case and Insurance Management, and Regulatory Compliance
• Has certifications - BLS/ACLS/BOSH
• Critical Thinking, Organizational Skills, Customer Service, Communication, Research, and Writing skills

MySigrid is seeking a skilled and professional Bilingual Admin Support Specialist fluent in both Spanish and English to support our executive team. The successful candidate will play a crucial role in facilitating effective communication between the executive team and Spanish-speaking clients, partners, and stakeholders.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages. 
• Proven experience as an executive assistant or similar role, preferably in a bilingual environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently. 
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software. 
• Attention to detail and high level of accuracy in all tasks. 
• Ability to maintain confidentiality and handle sensitive information with professionalism. 
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels. 
• Adaptability and flexibility to respond to changing priorities and deadlines. 
• Bachelor's degree or equivalent work experience preferred. 

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Talent Management Manager, you will be instrumental in shaping the future of our workforce, focusing on leadership development, learning, and career development, as well as performance management. You will also play a critical role in recruitment marketing and building strategic partnerships with academic institutions to attract and nurture future data center talents like interns or cadet programs.

Key Responsibilities

• Develop and implement a comprehensive leadership development framework that aligns with our business objectives and industry standards.

• Oversee the learning and development initiatives, ensuring they are effective, relevant, and aligned with career progression paths.

• Drive the performance management process, integrating it seamlessly with our talent development strategy.

• Spearhead recruitment marketing strategies to enhance our employer brand, particularly within academic environments.

• Build and maintain strong relationships with universities and educational institutions to develop a pipeline of future talent for internships and graduate programs.

• Use data analytics to measure the impact of talent management initiatives and to make informed decisions for continuous improvement.

• Manage cross-functional projects with a focus on innovation in talent management practices.

• Provide strategic oversight for career development programs to ensure they meet the needs of both the employees and the business.

Qualifications

• Must have a Bachelor's Degree in any related fied of study

• Proven experience in Talent Management, particularly within the technology or data center sector.

• Strong project management skills and the ability to lead strategic initiatives across the organization.

• Proficiency in data analytics with experience in using insights to drive talent strategies.

• Deep knowledge of leadership development, performance management systems, and learning and development best practices.

• Experience in building and maintaining academic partnerships and in designing programs for early-career talent.

• Outstanding communication and interpersonal skills, with the ability to engage and inspire stakeholders at all levels.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Royal Service Supervisor

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

What you will be doing:

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
• Ensure all colleagues are up to date with “Royal Service” software system
• Train all Royal Service colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Attend regularly scheduled departmental meeting
• Schedule colleagues in accordance with the departmental budget
• Balance operational and Colleague needs
• Follow all safety policies
• Other duties as assigned

About the Opportunity

We are seeking an individual who will ensure that IW effectively collaborates, coordinates and cooperates with multiple stakeholders, including the Australian Embassy in the Philippines, representatives of the Government of the Philippines  and a range of Filipino implementing and policy partners for strong communication and take-up of strategic opportunities to advance end-of-program outcomes.

The Philippines Technical and Policy Reform Lead will:

Client Management 

• Manage IW’s engagement with the Australian Embassy in the Philippines:  
  • Promoting and supporting strong linkages between IW and Post.
  • Provide the Embassy with current and relevant information relating to program implementation and provide entry points for enhanced knowledge sharing with other DFAT programs.
  • Work with the Embassy to identify public diplomacy opportunities to build DFAT’s private sector relationships, advance DFAT’s bilateral policy reform agendas, and create opportunities for DFAT dialogue on contemporary gender issues with key actors.
  • Support regular coordination mechanisms with DFAT Post including quarterly Country Sub-Committee Meetings, annual Staff Planning meetings, the annual review of the Philippines Country Strategy, and program reporting. 

Policy Leadership

• Develop and maintain networks with relevant policy stakeholders across the Philippines to identify potential for policy reforms impacting the care economy. 
• Work with Workstream 2 Director to develop initiatives and establish partnerships to enable policy reform impacting the care economy in the Philippines in line with IW’s Enabling Care Policy Reform Strategy, including identifying opportunities, collaborative design, procurement, contracting, negotiation and stakeholder management.
• Lead the delivery of Workstream 2 partnerships and policy interventions in the Philippines, including partnership and contract management.  
• Work with IW’s Monitoring, evaluation, learning and research (MERL) team to support the monitoring of Workstream 2 partner progress and impact assessment in the Philippines. 
• Work with the Workstream 2 Director and Technical Coherence Senior Manager to support Workstream 2 reporting of partner progress and impact in the Philippines.
• Work with the Workstream 2 Director to develop and deliver multi-country initiatives, including knowledge sharing forums.

Technical Leadership  

• Lead the development and annual review/update of IW’s country-level strategy for the Philippines, reflecting an analysis of context, stakeholders, country and regional level priorities, and synergies with other DFAT programs, in consultation with DFAT.  
• Ensure IW activities are adaptive and responsive to the Philippine country context and are delivered in line with country-level economic prospects, private sector interests, policy context and prevalent social norms.  
• Work with IW Workstream Directors to support strategic local and regional partnerships that demonstrate the links between improving the enabling environment for women’s economic participation and their empowerment, and support IW’s End of Program Outcomes (EOPOs):  
  • EOPO1 Workplace Gender Equality: More workplaces adopt and implement workplace gender equality organisational changes.
  • EOPO2 Enabling Policy Reform: Policy stakeholders are influenced by private sector perspectives and other evidence related to care economy and/or WEE.
  • EOPO3 Campaigns and Communities of Practice: More early adopters of gender equality demonstrate progressive behaviour and advocate for broader change.
  • EOPO4 Gender Lens Investing: Increase investment in businesses that disproportionately benefit women across targeted countries.
• Ensure IW complements and amplifies the relevant agendas of development actors and other key stakeholders in the Philippines, including but not limited to: UNWomen, IFC, ADB, UNESCAP, Oxfam Pilipinas.
• Support IW Workstreams and partners to identify entry points that specifically target women who experience intersecting forms of bias and disadvantage, including women with disabilities.

Employment type and location:  A citizen role, but open to others who have legal right to work in country under a local compensation package.  Based in Manila, Philippines.

Duration: 3 years, up to 30 June 2027; anticipated to commence in May 2024.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Install software and hardware products. Network troubleshooting including patching and tracing network line.
• Practical PC troubleshooting and problem analysis of software and hardware.
• Support users with remote applications such as VNC, DameWare & Remote Desktop Connection.
• Support Windows environment such as Windows XP and higher versions of operating systems.
• Knowledgeable in Active Directory user and computer management. Knowledgeable in ticketing system such as Service Desk.
• Assist in implementing practices that will more effectively utilize IT resources.
• Process purchase requisitions of IT peripherals.
• Assist in the implementations of projects and solutions for production use.
• Lead in housekeeping and disposal of defective IT peripherals.
• Generate reports for performance tracking.

MINIMUM QUALIFICATIONS:

• 3 year technology graduate / at least 2 year experience in related field
• Eexperience in computer networks and systems maintenance.

Key Accountabilities:

1. Manage the Headcount monthly reports for accurate inventory forecasting.
2. Perform yearly and quarterly projections to ensure inventory levels meet business demands.
3. Plan capacity for new hires (NH) and terminations to optimize asset utilization.
4. Supervise the entire order lifecycle from quotation to delivery, ensuring compliance with organizational standards and customer satisfaction.
5. Design and implement robust data management and reporting strategies to enhance decision-making and performance tracking.
6. Develop and refine DaaS-related processes and policies, driving continuous improvement and adherence to best practices and compliance standards.

Key duties:

1. Handle quotation requests, AR submissions, PR creation, and the subsequent follow-up on these items.
2. Coordinate delivery schedules, ensuring timely receipt and distribution of IT assets.
3. Regularly update and maintain a comprehensive database of all IT assets, conducting data verification and correction as needed.
4. Generate regular reports on DaaS operations, maintaining high standards of data quality and sanity.
5. Analyse reports to identify trends and actionable insights for inventory and order management.
6. Execute the disposal of IT assets, coordinate insurance claims, and manage the logistics of asset returns and replacements.
7. Facilitate remote asset repairs, coordinating with technical teams and service providers.
8. Assist operational leads in ensuring SLA compliance and effective resource allocation.

Key Accountabilities:

1. Collect data on ticket routing, resolution times, and service level compliance.
2. Perform initial analysis of IT performance data to identify trends and patterns.
3. Help generate regular reports on IT service performance and project statuses.
4. Prepare documentation and presentations for internal review.
5. Assist in updating and maintaining dashboards for real-time IT service monitoring.
6. Ensure that all dashboards reflect accurate and current data.
7. Work with IT teams to collect information and respond to inquiries about service performance.
8. Support the IT Performance and Reporting team with administrative tasks related to performance tracking and reporting.

Key duties:

1. Maintain proper records and documentation of IT performance analysis.
2. Assist in quality checks of data and reports to ensure accuracy and consistency.
3. Report any discrepancies or anomalies to senior analysts for resolution.
4. Work closely with the IT support teams, operational leads, and other departments to facilitate effective service management practices
5. From time to time, may be required to work extended hours to achieve immediate business driven results

Key Accountabilities:

1. Conduct regular analysis of key ITSM performance metrics to track and report on team and service performance.
2. Identify trends and anomalies in ticket data to inform improvements in service delivery.
3. Analyse patterns in incidents and service requests to identify common challenges.
4. Recommend automation or process enhancements to streamline operations and improve response times.
5. Monitor ticket volumes and resolution times to identify areas requiring attention or improvement.
6. Produce regular reports on SLA performance and service availability to inform management and stakeholders.
7. Collaborate with operational leads to ensure that the team adheres to SLA compliance metrics.
8. Develop strategies to maintain or exceed SLA standards across all service areas.
9. Create and maintain dashboards for real-time monitoring of IT services, providing actionable insights to IT management and operational leads.

Key duties:

1. Prepare detailed reports and presentations for IT leadership, highlighting performance metrics, achievements, and areas for improvement.
2. Continuously seek opportunities to improve ITSM processes and practices
3. Work closely with the IT support teams, operational leads, and other departments to facilitate effective service management practices
4. Actively share knowledge and best practices with team members to foster professional growth within the unit
5. Conduct periodic audits of ITSM reports and dashboards to ensure accuracy and reliability of information.
6. Implement quality assurance standards for reporting and analytics functions
7. From time to time, may be required to work extended hours to achieve immediate business driven results

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Address concerns via incoming calls 

• Answer inquiries thru messages via simple text 

• Do outbound calls to homecare aids and facilities 

• Other admin task like sorting folders and files 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months experience  
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Champion and drive Agency Activation and Productivity and works in collaboration with Home Office for Premier Advisor Development
• Enable Agency Leaders to drive activation in their own agencies / units through Sales Builder, and support Leader Development through Business Reviews
• Responsible for the execution of quality recruitment activities including Business Opportunity Programs and continuously partner with Agency Leaders to drive agency expansion
• Facilitate orientations and coach agencies on understanding and maximizing the Agency compensation scheme and career path
• Oversee agency operations of the sector such as agency team meetings to provide clear communication of company policies, sales incentives, campaign promotions, product marketing and performance updates, and the like
• Conduct orientations and coach agency on utilizing the Advisor and Leader training roadmap to influence agency leaders on developing advisors to become MDRTs and develop new agency leaders.
• Provide relevant feedback to other teams from day to day observations and feedback from the Agency • Performing tasks that may be assigned by the supervisor from time to time.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Champion and drive Agency Activation and Productivity and works in collaboration with Home Office for Premier Advisor Development
• Enable Agency Leaders to drive activation in their own agencies / units through Sales Builder, and support Leader Development through Business Reviews
• Responsible for the execution of quality recruitment activities including Business Opportunity Programs and continuously partner with Agency Leaders to drive agency expansion
• Facilitate orientations and coach agencies on understanding and maximizing the Agency compensation scheme and career path
• Oversee agency operations of the sector such as agency team meetings to provide clear communication of company policies, sales incentives, campaign promotions, product marketing and performance updates, and the like
• Conduct orientations and coach agency on utilizing the Advisor and Leader training roadmap to influence agency leaders on developing advisors to become MDRTs and develop new agency leaders.
• Provide relevant feedback to other teams from day to day observations and feedback from the Agency • Performing tasks that may be assigned by the supervisor from time to time

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The Application Support Lead is accountable in ensuring that the support and maintenance support services are delivered in accordance to agreed SLAs  run like a factory. In order to create additional value for our customers and increase our internal profitability, the Application Support Lead will be responsible in improving and innovating the processes and implement/maintain new support technologies. Customer-centric, end-to-end oriented service mindset (from the end user until the supplier) and pro-activeness are the fundamental building blocks to achieve the goals.

Reporting Line

• QHSE Team Leader
• Coordination with Multilab and support sections, business group representatives and National IMS team.

Primary Responsibilities

• Maintains the quality system of the Laboratory Division and for ensuring the division’s compliance to the standard to which it is certified, applicable laws and corporate policies and procedures. Also in-charge for conducting internal quality audits and ensuring closure of issued Non-Conformance Reports (NCRs).
• Assists the Laboratory Operations Manager in ensuring the laboratory is complying with the environment, health and safety (EHS) regulations, company policies and procedures and international standard requirements. Also in-charge for maintaining and calibrating laboratory equipment.

Specific Responsibilities

• Assists the division personnel in meeting the requirements for documentation, calibration and training of personnel.
• Conducts internal quality audits and identifies or assigns other qualified auditors to assist in the quality audits.
• Issues, monitors, verifies and ensures closure of NCRs that may arise from internal quality audits, results of Customer Satisfaction Survey, and/or external quality audits.
• Coordinates the results of the Customer Satisfaction Survey and IQA results with all other sections of the division.
• Assists all sections in addressing quality-related problems or concerns.
• Assists all sections in developing and monitoring quality-related procedures.
• Acts as understudy of the Laboratory Operations Manager in quality-related matters and handles urgent matters related to Environment, Health and Safety in the absence of the Laboratory Operations Manager.
• Recommendatory authority on matters related to resolutions involving divisional quality procedures.
• Decision-making on routine function of conducting IQA and on issuance and closing out of NCRs.
• Plans and implements maintenance and calibration schedules.
• Oversees EHS activities of the division and ensures division compliance to the Company Safety Manual and Quality Management System.
• Drafts or modifies quality procedures related to EHS and equipment calibration and maintenance.
• Acts upon Non-Conformance Reports (NCRs) lodged in relation to his/her area of responsibility.
• Prepares and maintains reports on EHS and equipment maintenance and calibration.
• Coordinates with internal and external parties regarding activities and requirements related to EHS and equipment maintenance and calibration.
• Coaches and develops potential staff members to handle equipment calibration and maintenance to develop manpower talent pool.
• Performs administrative tasks that may be required in the performance of the above tasks.
• Recommendatory authority on efficient and effective use of laboratory equipment.
• Recommendatory authority on EHS-related issues
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
  • Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to act to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  • Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • Fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

Core Responsibilities

• Lead all Mobile Engineering architecture design and implementation across our Apps in Flutter (Primary framework), iOS and Android (Legacy Apps).
• Experiment with new mobile frameworks and architectures to make our Apps more reliable and optimized.
• Maintain and enhance the testing automation framework and CICD, create a strong collaboration relationship with key engineering stakeholders such as QA team, DevOps and backend team.
• Walk the talk: in this role you have to code and lead the way with your example, but you also need to be hands off and speak a non-technical language to partner with other departments.
• Participating in brainstorming and refining features requirements with product Managers, Business Analysts and other stakeholders.
• Responsible for the delivery performance of your Mobile team, which might have a mix of in-house and augmented Mobile engineers.
• Lead and mentor every team member in your Mobile team.
• Help build and contribute to a high-performance mobile engineering culture.

Required Skills and experience

• BS/BA in computer science or equivalent combination of education and experience.
• 3+ years experience with Flutter (Excluding requirement)
• 8+ years experience with Mobile Engineering Technologies (iOS/Android).
• 2+ years of technical leadership experience.
• A team oriented personality, bias to action, excellent communication skills.
• Must have experience leading a team and is something he/she likes
• Previous startup experience strongly preferred

Why join Angkas?

• Freedom of Work
• Work Life Balance
• Hybrid Work (Once or Twice a week Makati City)
• Full-time
• Machines provided
• Health insurance/Transpo allowance
• Free drinks, choco/coffee
• Opportunities for promotion
• Competitive salary
• Pay raise
• Company Christmas gift
• Company events
• Start-up environment
• Diversity Inclusion
• Multi-cultural, Agile environment
• Newly constructed office
• Office Gym (soon)
• Remote (outside NCR)