• What you will be doing:
• Ensure knowledge of all current rate offer for the Raffles & Fairmont Makati
• Ensure prompt and courteous service is extended to both internal and external customers
• Processes all reservations, booking, changes and cancellations on Opera in a timely manner
• Implements revenue management strategies through upselling

The position develops an outstanding talent pool and serves as an ambassador for the extraordinary career opportunities and service culture of the hotel. The HR Manager showcases a strong interpersonal & networking skills and team-building strengths and builds a reputation for the brand to be the employer of choice. 

FOCUS ON TIMELY AND STRATEGIC RECRUITMENT SYSTEM 

• Develop strategies in pooling for talents 

• Expand the network in the industry to better source out talents 

• Continuously improve the recruitment process and implement recruitment innovations 

• Conduct assessment/interviews for talents and other related tasks for recruitment.  

• Assist Director of Talent & Culture for other key positions (Department Heads and Executives) as assigned

• Works with Division and Department and requisition and interview logistics

• Prepares Job Flash and Job Postings on different Job Boards

• Works with Manpower Agencies for the requisition of outsourced staff

• Prepares Job Offer, Employee Contract and Onboarding materials for New Hires

• Prepares Employee Action Form as documentation of all employee movement

The Operations Team Lead is responsible for leading a team of paralegals and driving the team’s performance to ensure an excellent customer experience throughout the File Management process. Additionally, the Lead is responsible for the creation and ongoing development and evolution of a positve, collaborative, supportive and outcome-focused team environment that brings the DBC (Deep Blue Company) values to life.

As an Operations Team Lead you will:

• Be responsible for the delivery of the best possible customer experience through the end-to-end File Management service delivered by their team.
• You need to ensure that the team delivers excellent output against the target number provided by Workforce for matters handled, financial goals, State Legal, Quality Assurance and Risk Management guidelines.
• Embedding an operating rhythm and conducting team huddles, regular 1:1’s, team meetings, town halls and critical information updates in a planned and ordered manner
• Ensuringprocedures are in place, documented and adhered to in order to perform uniform routine tasks and settlement completion, partnering with Lawyers on pre-settlement processes and Workforce to ensure coverage of file load
• Ensuring that all staff are updated and upskilled on the applicable State legislature, behavioural skills, Tools & Process updates and Company Guidelines affecting their work standards and compliance requirements
• Setting, monitoring and managing team Performance and flow of team deliverables based on SLA (Service Level Agreements) and auditing process resultse.Handling escalations as the Supervisory Contact for customer escalations process and conducting necessary investigation and/or support and providing a report of the series of events
• Ensuring that all Final Settlements are monitored and provide regular feedback into the team to improve the quality of their work, reducing errors and improving customer experience
• Managing Financial goals by tracking the Billing & Payment deliverables compliance for the assigned group
• Championing and modelling compliance to Company values, policies and guidelines
• Building and managing a program of activity with the team to reinforce positive team behaviours, create and celebrate a positive team culture
• Managing team member compliance to Company policy, process and procedure, State Legal and Team Guidelines by reinforcing the same over Coaching & 1:1 Sessions and via the Discipline Management process, where needed
• Monitoring daily attendance compliance, escalating issues to Work Forceand the People Team by partnering with them to ensure appropriate interventions and disciplinary processes are actioned
• Perform other tasks as assigned by Management

The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:

• Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
• Data entry and drafting the contract according to our standard procedure
• Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
• Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
• Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
• Calculating fees, taxes and other financial assessments relevant to property settlement for review

Reporting Line

• • This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Reporting Line

• This position reports directly to the Connectivity and Products (C&P) Sales Manager and indirectly to the Director.

Primary Responsibilities    

• Generates and capitalizes on new sales opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepares individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business.

Specific Responsibilities   

• In conjunction with overall sales strategy, creates sales plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location.
• Identifies, conducts research, plans and contacts potential clients to establish new business in order to achieve targeted revenue growth.
• Anticipates, identifies, and comprehends client’s needs and pains and translates those into sales opportunities.
• Prepares quotation, service agreement, and tender within set deadlines.
• Ensures timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure.
• Prepares and submits timely and accurate reports of sales activities, especially client visits/calls.
• Resolves customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers.
• Monitors customer satisfaction and settlement of accounts with SGS.
• Maintains positive relationships with current and potential clients through regular contacts.
• Liaises with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Collaborates marketing strategy and business development teams as appropriate.
• Tracks competitor activity.
• Provides agreed billing arrangement to the invoicing team and provides details of payment arrangements to assist collection of all assigned accounts.
• Maintains awareness and knowledge of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
• Forwards potential opportunities to other Business Lines as appropriate and promotes collaboration to ensure successful conversion.  
• At all times, adopts a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures and SGS 15 Rules for Life.
• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Performs other related duties as may be assigned either to achieve of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Data Entry Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Conducting daily audits on the driver and pharmacy using a client-based tool and google sheets
• Ensuring that any discrepancies on the report will be reported on time and accurately
• Communicating with the client and third-party application provider for any routes or delivery issues

• At least 6 months Back Office/Data Entry experience or similar
• Proficient in using MS Excel/Google Sheets
• BPO experience is a PLUS
• Detailed oriented and organized
• Good verbal and written English skills
• Willing to work night shift
• Amenable working on site in MAKATI

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: 

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.

• Developing and maintaining standardized change management methodologies, tools and best practices.

• Provide guidance and support to team members ensuring everyone is aligned with the current change process.

• Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.

• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.

• Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.

• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst

• Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.

• Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management

• Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management

• Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.

• Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.

• Bachelor’s degree in a relative field or equivalent practical experience.

• Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.

• Good written and verbal communication skills, flexibility, versatility, dependability

• Strong people management skills with the ability to build relationships to drive change efficiently.

• Skilled in identifying and implementing process improvements.

Bonus if you have:

• ITIL certification is a plus.

• Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

This is to help selected students complete their school  requirement based on required number of hours.

OJT will have work exposure on the following :

• Mandatory Safety Orientation
• Technical Training in relation to Fuel Marking 
• Terminal Safety Orientation / Witnessing of Task
• Actual Hands-on exposure conducting :
  • Decanting,
  • Witnessing of Doping
  • Sampling

Your team

The Release & Configuration Manager will be working in the regional Release and Test Management team taking care of software releases for all Avaloq products supported by the regional business entity. You will be responsible for defined set of customers and support them during various SDLC phases and go live.

Your mission

• You will be involved in planning and rollout of various Avaloq products in the controlled environments.
• You will have end-to-end accountability for the successful delivery of releases into the Live environments.
• Create and manage implementation plan, release meetings and production cutover.
• Accountable for release scope validation with project managers and delivery managers.
• Ensures technical validation of all releases are completed and reported for the Go Live.
• Responsible for software packaging, deployment and log analysis of Avaloq products.
• Document and educate the users on release, configuration, devops and deployment management best practices.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct initial assessments of patients' medical conditions, care needs, and treatment goals. Develop Healthcare plans tailored to each patient's requirements.
• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid  
• 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.      
• Excellent English verbal and written skills 
• Good work management skills    
• Familiar with common medical terms           

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiate our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

The incumbent will be responsible for all CRM activities for the Philippines. This includes analyzing, monitoring, implementing, and reporting on Dior's Customer Relationship Management programs and initiatives while continually striving to increase the efficiency of these programs to improve results.

Main Responsibilities

DATA ANALYSIS & MONITORING

• Track & report CRM KPIs monthly to help sales team/training team and store managers be aware of their performance and action to take to achieve CRM goals.
• Analyze data to develop new tactical mechanisms (e.g., Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.

DATABASE MANAGEMENT

• Work with Beauty Consultants and Retail team to ensure proper update of client information.
• Ensure proper client migration (POS assignment, BC assignment) should any changes such as store closure, store opening, or transfer of BCs occur.

CLIENT COMMUNICATION / GIFT MANAGEMENT

• Execute communication campaigns that support overall brand goals as well as product launch/animation objectives.
• Oversee, implement, and track gifting and samples (gift and samples) which includes forecasting and proper allocation to stores.

CLIENT ENGAGEMENT EVENTS

• Execute in-store client events to drive retention and increase overall client average spend.
• Initiate and run client events, which can help to enhance clients’ overall brand love.
• Work with the product marketing team to communicate events that support the overall product campaign objective (e.g., recruit existing non-skin clients for skincare).

OTHERS

• Work on prospect recruitment by setting clear objectives for each animation with the retail team.
• Work with the Retail Team to ensure the proper rollout of the Dior Satisfaction Meter to all stores.
• Ensure proper handling of customer complaints and service recovery.
• Launching CRM-driven initiatives locally.
• Manage budget relating to CRM activities.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Service Delivery Director, you will provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. Develops and recommends tactical and strategic plans for information processing operations.

What you will be doing:

• Monitors staff performance, works with employees to implement goals and document progress.

• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manages staff to ensure all duties are performed in an accurate and timely manner.

• Develops and implements department policies and procedures.

• Ensures deadlines and production schedules are met and reallocates workloads as necessary.

• Performs resource planning and allocation and supports direct reports in meeting work requirements.

• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.

• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.

• Manages internal and external communications/escalations on issues.

• Understands processing environments for supported products and services.

• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 15 years of work experience as a Service Delivery Director spearheading project implementations for Banking and Payments.

• Must have an extensive knowledge with PaaS and have project implementation background for Payments: IST Switch, EMV, Switch Implementations, Card Migration.

• A sound background with Resource Management, System and Product Analysis/ Development for Financial Services.

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plan and support the sales strategies, position FIS solution to financial services prospects / clients.

• Discover and understand the business impact of the prospect’s business requirements in order to assess product fit, to identify any solution gaps, advise customer and internal stakeholders on overall solution architecture.

• Perform solution presentations and deliver system demonstrations, that are fit for purpose and well adapted for business user and C-Level

• Respond to RFI / RFP / customer queries and deliver the POC in a timely and professional manner

• Proactively generate business growth ideas across your solution set by defining the corresponding Go-To-Market and solution set offering

• Deliver the end-to-end solution design / architecture for prospects and existing customers

• Provide industry thought leadership, engage with the regulatory bodies, business associations, sector magazines, clients to remain updated on the present and future industry drivers and challenges

• Design solution architecture, complementing within a prospect’s solution landscape, sometimes envisioned

• Work closely with other FIS business solution teams for the multiple FIS solutions and services

• Collaborate and support to presales colleagues in other parts of the world, provide relevant market needs and product gap information to Product Management and Development teams.

• Assist Professional Services team during scoping sessions to ensure continuity and efficient handover.

What you bring:

• Excellent presentation and communication skill in English

• 8+ years of experience in Solution Consulting, Presales, Business Analysis, Lending applications / products

• Sound knowledge of Asset Financing, Leasing, Hire Purchase, Loan Servicing and Management

• Good understanding on Accounting for Loans and Leases, Dealer Financing, Wholesale Lending

• Hands-on experience dealing with Asset Financing / Lending Solutions

• Solutioning mind-set, with ‘out of the box’, thinking focus.

• An open-minded approach to learning about other new products, markets trends, innovations

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking to hire an experienced Full Stack Developer for the Web & Mobile Banking area. You will work together with various other teams, including the Customization teams and product development teams in different locations. The whole group is responsible for developing and maintaining our Avaloq solutions.

Your key tasks:

• Collaborate with cross-functional teams to design, develop, and deploy scalable and efficient web applications within the banking domain.
• Work on both front-end and back-end development, ensuring a seamless integration between user interfaces and server-side logic.
• Integrate applications with the Avaloq Front Platform and IAM solution, ensuring seamless user experiences.
• Implement and maintain security measures, including WAF, to protect web applications from potential threats.
• Conduct code reviews, provide constructive feedback, and mentor junior developers to foster a collaborative and knowledge-sharing culture.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, review, approve.
• Checking GL codes and reconciliation.
• able to actually issues payments as well via a check PDF.
• Communicating directly with the property managers and vendors regarding issues with an invoice or questions,

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Good communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Willing to onsite in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are looking for an experienced Sitecore developer to join our team. You will be responsible for designing, developing, testing, and maintaining web applications using the Sitecore content management system. You will work closely with our clients and internal teams to deliver high-quality solutions.

• Design and develop Sitecore-based web applications
• Customize and extend Sitecore functionality as needed
• Integrate external systems and services with Sitecore
• Collaborate with designers, developers, and project managers to deliver projects on time and within budget
• Ensure code quality and best practices are followed
• Perform code reviews and provide feedback to other team members
• Troubleshoot and resolve issues with existing Sitecore applications
• Stay up-to-date with the latest version of Sitecore (10.3) and best practices

Summary

A Concierge Supervisor plays a vital role in ensuring the success of a guest's stay by creating memorable experiences and lasting impressions. This role requires a genuine affinity for people and a collaborative approach to working with guests and fellow team members. Through a proactive and intuitive service style, the Concierge anticipates, aligns, and delights guests, exceeding their expectations at every opportunity.

With extensive knowledge of Dubai's Food & Beverage scene, hotel amenities, and local attractions, the Concierge team enhances guest experiences by providing personalized recommendations and tailored itineraries. The Concierge Supervisor works closely with guests to curate detailed service options, arrange tours and transportation, and fulfil a wide range of booking needs before and after their stay.

Responsibilities

• Lead and guide the concierge team to deliver outstanding service.
• Lead and mentor the concierge team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Guide the concierge team to achieve guest satisfaction goals effectively.
• Enhance guest experience through guest arrival experience & VIP guest recognition plans.
• Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
• Manage front drive operations, assisting valet, bellman, and doorman as required.
• Evaluate staffing levels for optimal guest service and operational efficiency.
• Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Review guest feedback with associates, fostering appreciation and facilitating growth.
• Lead training sessions to refine guest interactions and improve service quality.
• Assist with additional duties as assigned by Head Concierge and Senior Management.
• Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
• Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.
• Coordinate guest paging and ensure accuracy of hotel information directory.
• Prepare efficient work schedules for concierge, doorman, and bell services based on occupancy forecasts.
• Ensure staff appearance, punctuality, and performance meet high standards.
• Handle guest issues promptly, liaising with department heads or executive management as needed.
• Supervise the Concierge team to ensure they offer excellent service and assistance to guests.
• Assist guests with mail, messages, inquiries, and arrangements during their stay.
• Balance operational, administrative, and colleague needs effectively.
• Provide informative and helpful assistance regarding hotel facilities to guests.
• Adhere to department policies, procedures, and service standards at all times.

This position manages all platforms of the property which aims to create awareness, provide information and promote the hotel resulting in room bookings and other revenues. 

Primary Responsibilities  

• Overall in-charge of online/digital marketing promoting the hotel brand and its various activities and offers through digital avenues such as website; social media sites, online publications, electronic direct mail, blogger and social media influencer features, e-flyers, among others 
• Write and disseminate press kits, releases, editors’ advisories, calendar listings 
• Handles website content including photos and videos and ensures that it is on-brand, up-to-date, informative, etc.  
• Coordinates with the Reservations Manager that all content on the Online Travel Agencies ( OTAs) and other online booking engines is accurate and up-to-date 
• Develop and build positive relationships with media and industry partners in key markets 
• In charge of reputation management by responding to and managing  review sites such as Trip Advisor, etc.; OTAs, Social Media reviews, Table Plus, among others 
• Handles hotel’s social media sites and continually posts relevant and promotional content ; including local measure 
• Protects the hotels brand standards in all online presence and to follow the web policies of Fairmont and Raffles Hotel 
• Manage all e-marketing databases 
• Conduct website & other digital audits as required by Accor Hotels 
• Manage email marketing campaigns and direct promotional activity to customers online 
• To handle Web links with associated events or activities occurring in the regions 
• Handles all digital assets of the properties and ensures 100% compliance with set standards when audited on a quarterly basis 
• Assists in the development and production of digital promotional materials  
• Assists in photoshoots for digital promotional material 
• Coordinates all special events and promotions inside and outside of the hotel that has to do with promotional campaigns 
• Works on digital ad campaigns as part of a larger Marcom campaign
• Develop and build positive relationships with media and industry partners in key markets 
• Performs other duties and responsibilities as may be assigned from time to time. 

The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care. 

Primary Responsibilities  

PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION 

• Maintain thorough knowledge of all spa-fitness services, protocols and procedures.  

• Maintain cleanliness of all types of equipment, common areas, and service areas.  

• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.  

• Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.  

• Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.  

• Maintain current CPR, First Aid certifications.  

• Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.  

• Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.  

• Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.  

• Appointment setting and scheduling of personal appointments as well as appointments for Team Members.  

• Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.  

• Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.  

• Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.  

• Timely written reports of all incidents, work orders, safety and first aid occurrences.  

• Attend weekly/monthly facility team and departmental communications meetings.  

• Adhere to Spa Policy & Standard Operating Procedures Manual.  

General Responsibilities 

Health and Safety 

• Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.  

• Adhere to facility operations departmental emergency procedures/safety manual.  

Colleague Relation 

• Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.  

• Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.  

• Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).  

• Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.  

Guest Service 

• Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).  

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.