The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.

1. Ensures timely collection of accounts receivables.
2. Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
3. Evaluates customer requirements to minimize hold orders and recommends necessary moves.
4. Reviews and reconciles customers' account ledgers.
5. Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
6. Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
7. Prepares collection letters for delinquent accounts.
8. Generates and mails monthly Statement of Account to customers.
9. Attends to AR related queries and complaints from customers, TBMs and RSMs.
10. Prepares and submits the Monthly Report.
11. Monitors inventory and usage of accountable forms.
12. Monitors collection of withholding tax certificates.
13. Issues and records in the system Collection Receipts for all collections for the day. Sending of Collection Receipt to the customer.
14. Ensure Cash and Check are deposited timely to the bank for posting.
15. Ensure timely charging of bank facilities.
16. Ensure proper handling of returned checks.
17. Updating the Bank Statement File monitoring, ensure all payment are map accordingly
18. Performs other task as maybe assigned by the immediate superior.

We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service platforms.

Duties:

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
● Stay on top of campaigns and promotional releases 
● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
● Maintain a positive, empathetic, and professional attitude towards customers at all times

We are looking for an experienced BPO Process Trainer to facilitate new hire and ongoing training for our call center operations. The ideal candidate will be responsible for creating training materials, conducting training sessions, and assessing trainee performance to ensure adherence to quality and productivity standards. Additionally, the BPO Process Trainer will collaborate with operational teams to identify training needs and develop training plans accordingly.

• Data entry for SR creation and CoC processing as per subcontracting models (distribution of tasks in eTrade) or for Registration and Licensing activities 

• Assists in the processing of standard files (Route B and C without Inspection) following the Business Rules, Country Instructions and other related similar references in relation to the productivity and quality targets 

• Accurately and efficiently encodes information in eTrade based on received documents, Business Rules, Country Instructions, and other related or similar references. 

• Review information encoded in the system based on the received trade documents to ensure that these are correctly and completely registered in the application system and administer the correction of data as needed. 

• Assists in amending reports based on review done by the Conformance Analyst or Key Account Officer, as necessary and under the guidance of the Supervisor. 

• Provides suggestions on process improvements. 

• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to their knowledge. 

• Performs other responsibilities as may be assigned by Supervisor to achieve operations efficiency. 

• Assists in the maintenance of the company’s Quality Management System and the Certification Center’s compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)  

The Safety Specialist is responsible for coordinating and implementing Occupational Safety and Health plans and programs of Pilmico.  He/she inspect workplaces for adherence to regulations on safety, health, and the environment. He/she also develops programs to prevent harm or injury to workers and damage to the environment.

Key Roles & Responsibilities:

1. Identifies and evaluates hazardous conditions and practices in the workplace. Conducts on-site inspections to assess physical conditions and safe work practices. Implements immediate corrective actions appropriately.
2. Develop controls for identified hazards and unsafe conditions. Measures and evaluates the effectiveness of the hazard control system, policies, and procedures and recommends changes if necessary.
3. Reports, analyzes, interprets all incidents, or accidents and loss. Review injury and property damage reports. Prepares comprehensive recommendations for corrective action of an incident. Develops and implements recurrence prevention programs and procedures. 
4. Provides continuing education and oversight to all employees, business partners and other third parties to ensure consistent implementation of plans and programs. 
5. Directs industrial hygiene, occupational and general safety programs to ensure a safe environment and comply with safety standards. 
6. Facilitate compliance with occupational health and safety (OSH) guidelines. He/She will provide advice on measures to minimize hazards or unhealthy situations. He/She will also be on a constant lookout for violations.
7. Implements fire prevention and protection programs and organize fire brigades to ensure maximum safety. 
8. Serves as Secretary to the health and safety committee; (prepares minutes of the meetings; report status of recommendations made; notify members of the meetings; and, submit to the management a report of the activities of the committee, including recommendations made
9. Acts in an advisory capacity on all matters pertaining to safety for the guidance of the management and the workers
10. Acts as Driver Trainer and Defensive Driving assessor in support of Driver Safety program of the company 
11. Conducts investigation of accidents and submit his separate report and analysis of accidents to the management 
12. Conducts safety inspections on a daily basis and recommend/suggest corrective actions 
13. Conducts risk assessment processes such as Hazard Identification Risk Assessment and Control (HIRAC) and Job Hazard Analysis (JHA) 
14. Maintains or help in the maintenance of an efficient accident record system and coordinates actions taken by supervisors to eliminate accident causes 
15. Provides assistance to the government agencies in the conduct of safety inspection, accident investigation and any other related programs 
16. Coordinates with different departments in communicating the safety performance, compliance and policies of the company
17. Adhere and support the strict implementation of ASF protocols.
18. Support Farms in the execution of self-managed Safety activities and audits
19. Performs other duties as assigned.

We are looking at the person to be the lead for a Tech/Telco + some FMCG clients in the Philippines. The person would be responsible for understanding the client business and translating the same into insights and new revenue for NielsenIQ. Also, integrating insights from across studies (qual and quant) to deliver value to the clients.

Business Development:

• Identify areas of opportunity for growth from existing clients managed
• Develop plans to cross-sell and introduce new services to current clients
  • Foster relationships at different levels and functions of the client organization (as applicable) to identify opportunities for incremental product/solution sales
• If possible, provide continuous feedback on competitive activities within assigned clients.

Client Servicing:

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth.
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change
• Lead the client servicing team and work closely with operations to ensure our commitments are met.
• Liaise with teams outside Philippines (e.g. analytics, subject-matter experts, etc. to ensure the solutions are best adapted to meet client’s needs)
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
• Ensure team members are trained/ coached to handle client requirements.
• Ensure adherence to the company policies on business conduct/ethics.
• Ensure high levels of client satisfaction.

Financial & process related:

• Ensure attention to costing & pricing at a project level – keeping in view total client relationship & implication on the total business.
• Contracts are completed and approved according to company's policies and guidelines.

People Management:

• Utilize the NielsenIQ framework to communicate and assess performance objectives, competency lists and development plans for your team.
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Contribute to development and implementation of training plans to ensure that associates are able to grow
• Provide support, recognition, and feedback to assist associates in achieving the performance expectations and standards
• Act as coach, guide, and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements.

The role will demand:

• Strong grasp of market research essentials and analytical abilities
• People focused and energized by successful collaboration – able to build strong client relationship & trust + build strong bonds with the team (larger team as a whole)
• Ability to recognize an opportunity (for business growth, for client value-addition, for people development)
  • Ability to hold a discussion with clients to understand a brief and recommend a suitable solution (be creative when situation demands)
• Willingness to roll-up sleeves to ensure a commitment is met
• Manage relationships and expectations as well as you manage projects, and your experience speaks for itself
• Curiosity and critical thinking
• Strong communication skills (written and verbal)

Salary: P75,000 to P85,000 (Monthly Gross Package)

Schedule: Monday to Friday (9:00 AM to 6:00 PM EST)

What are we looking for?

Skills Required:

• Must be a graduate of Bachelor of Science in Accountancy.
• CPA qualification is mandatory.
• Must possess strong skills in audit, legal compliance, documentation, reporting research results, presentation, financial software, corporate finance, and SFAS rules.
• Ability to work on-site and start on or before February 2024.

What will you do?

• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
• Verifies assets and liabilities by comparing items to documentation.
• Completes audit workpapers by documenting audit tests and findings.
• Appraises adequacy of internal control systems by completing audit questionnaires.
• Maintains internal control systems by updating audit programs and questionnaires; recommending new policies and procedures.
• Communicates audit findings internally by preparing draft report for internal review.
• Complies with federal, state, and local security legal requirements by studying existing and new security legislation; enforcing adherence to requirements.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a full-service public accounting and business consulting firm located in Owings Mills and Hagerstown, Maryland. For over 80 years, the firm has continuously met the needs of its clients with innovative financial solutions. Employing a dedicated staff of 90 professionals and serving clients of all sizes, the firm focuses on clients in the Construction, Employee Benefit Plans, Food Processing, Healthcare, Higher Education, Hospitality, Labor Organizations, Manufacturing, Not-for-Profit and Real Estate industries.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Duties and Responsibilities:

• Work within existing development team and master existing code base
• Assist implementation of complex features in each build
• Maintain ownership of projects assigned
• Work on large projects that span multiple build cycles
• Follow and enhance existing development processes
• Work closely with engineering/IT to ensure efficient and stable builds
• Ability to work independently and within a team
• Identify, document and communicate technical issues and risks across teams

• Bachelor’s/Master’s Degree in Computer Science or equivalent
• 3 - 8 years of professional development experience with Java software development
• 2+ years working experience with Spring & Hibernate frameworks in a production environment
• Strong relational database knowledge & experience working directly with SQL and persistence technologies such as Hibernate
• Solid knowledge of web technologies and Java application servers, in a high availability cluster configuration
• Experience in AWS / Azure
• Solid understanding and experience with git
• Self-motivated, well-organized and detail oriented
• Strong analytical, written and verbal communication skills in English to effectively collaborate with foreign counterparts

Advantageous or Nice to haves:

• Google Cloud using containers such as Kubernetes or Docker
• Working knowledge or experience using Node.js and caching technologies (ehcache, memcache, redis)

Job Type: Permanent

Emp Type: Full-time

Location: Work From Home

Industry: Information Technology (Software)

Expertise: IT - Software Development

Salary: Php450 to Php500 per hour

Schedule: Monday – Friday (09:00 AM - 01:00 PM UK Time)

What are we looking for?

Skills Required:

• Minimum of 2 years of experience in B2B debt recovery
• Excellent telephone etiquette, while also capable of being forthright and assertive when required
• Proven track record in resolving disputes.
• Adept at mathematics and working with percentages.

What will you do?

• Engaging in written and verbal communication with non-paying debtors
• Using negotiation skills to secure a repayment settlement in case immediate payment is not possible
• No strict targets to meet daily, no pressure to make a certain number of calls, and no cash collections involved
• All calls are recorded for monitoring purposes
• Thoroughly reviewing client and debtor files
• Utilizing available resources to investigate whether the debtor is capable of making payment.
• Collaborating and communicating with CS (Admin Assistant)

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
•  Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top-notch debt recovery company that focuses on retrieving debts and settling disputes for businesses of all sizes, including book debts for Insolvency Practitioners. They excel in delivering outstanding results, with a track record of efficiency and expertise spanning many years across the United Kingdom.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P60,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (10:00 AM - 7:00 PM ACDT)

What are we looking for?

Skills Required:

• Minimum 3 years of experience in a similar role, with a focus on bookkeeping and financial administration.
• MS Office proficient (particularly XLSX)
• Accounting at general ledger level

Nice to Have:

• Knowledge of Australian BAS reporting and payroll.
• Familiarity with Profit & Loss / Balance Sheet Reporting.

What will you do?

• Financial Transactions: Accounts payable & receivable
• Payroll: Assist with payroll, superannuation runs, and monthly payment schedules.
• Reconciliation: Ensure accuracy in reconciling statements and accounts, including bank statements, credit cards, and inter-company transactions.
• Administration Support: Assist with routine and ad-hoc procedural tasks, document imaging, and administration as needed.
• Reports: Consolidate, generate and distribute monthly reports.
• Maintain/create procedural documentation.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a proud Australian Transport Management Software Company specializing in the Logistics Sector. They have been in the industry for 30 years and they provide innovative technologies spanning local and national freight, warehousing, taxi truck, distribution, courier and line haul operations that together deliver the powerful Transport Management System.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business in Philippines.

Your day-to-day responsibilities will include:

• Ensure monthly Key Performance Index (KPI) and Sales targets are met.
• Respond to and save terminations, pulling any required resources together to achieve retention.
• To monitor, evaluate and ensure that customers receive the stated benefits.
• To be in charge of speed and quality of response to changing customer needs, market conditions and competitor activity is critical to our success.
• Conduct a complete survey by ensuring all pertinent details are clearly stated.
• Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
• Ensure that all processes and procedures are complied with, quality standards are met

Do you have what it takes? If you want to be considered for this role you will need:

• Bachelors Degree in any field.
• With at least 1 year work experience in the areas of customer service relationship and/or sales / Tele-sales
• Good communication and interpersonal skills
• Willing to work in Mandaue City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Group Personal Accident Insurance
• Group Term Life Insurance
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits
• Rice Benefits

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• A minimum of 6 months of experience as a Customer Representative is required
• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Prior experience in maintaining client records and documents is a plus
• Capable of adapting to a fast-paced training environment

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As Content Strategist, you'll spearhead our content initiatives, driving the development and execution of sophisticated strategies that enhance our brand presence, engage our diverse audiences, and contribute to our business goals. Your strategic vision and leadership will shape the future of our content landscape.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Strategic Content Leadership: Devise and implement a comprehensive, multi-channel content strategy that aligns with Boldr's business objectives, setting a high standard for clarity, engagement, and impact.
• Advanced Audience Insights: Leverage deep audience insights to inform content strategies, ensuring a personalized and impactful approach that resonates with various stakeholder groups, from clients to community members.
• Innovative Content Solutions: Champion the development of cutting-edge content formats and storytelling methods, including interactive digital experiences, thought leadership series, and multimedia content, to position Boldr as a leader in the BPO industry.
• SEO Mastery & Content Optimization: Apply advanced SEO strategies and data analytics to enhance content discoverability and performance, driving organic growth and maximizing ROI.
• Cross-Functional Collaboration: Collaborate with senior leaders across the organization to ensure content strategy supports overall business goals, integrating content initiatives with marketing, and Client Success.
• Content Innovation and Thought Leadership: Keep abreast of industry trends, competitive landscape, and content marketing innovations, applying these insights to keep Boldr at the forefront of content excellence.
• Strategic Performance Analysis: Define and track key content metrics, using data to continually refine and evolve content strategies, ensuring alignment with business objectives and market demands.
• Driving Revenue Through Compelling Value Propositions: Articulate Boldr's unique value proposition through strategic content, emphasizing how our services save clients money without compromising on quality, and how choosing Boldr means doing good in the world.
• Develop targeted content campaigns that communicate the tangible benefits of partnering with Boldr, aligning with our business development strategies to attract and retain clients.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 5-7 years of experience in content strategy, content marketing, or a related field, with a proven track record in a senior role.
• Exceptional leadership skills, with experience building and guiding high-performing content teams.
• Deep expertise in digital marketing, SEO, and content analytics, with a strong ability to translate insights into action.
• Superior writing, editing, and communication skills, with an aptitude for storytelling and audience engagement.
• Strategic mindset, with the ability to anticipate market trends and align content initiatives with business goals.
• Strong project management skills, with experience overseeing complex, cross-functional projects.

Responsibilities

1. Analyzing business problems and identifying solutions
2. Engaging with stakeholders to define as-is and to-be business processes
3. Working closely with senior developers on the overall design
4. Code, test, review, correct and document large and/or complex Salesforce features and/or Salesforce feature modifications
5. Quickly develop proof of concept designs and playback to business
6. Perform release management activities such as moving features between sandbox environments and/or promoting features into production
7. Undertake operational support, development support and maintenance activities (bugfix, refactor) as required

Mandatory Skills / Experience

1. At least five years of Salesforce development experience in a commercial environment
2. Salesforce Platform Developer I Certification
3. Demonstrated admin experience with all aspects of declarative configuration
4. Demonstrated technical experience with APEX, Aura, LWC and Javascript (ES6)
5. Demonstrated experience designing and developing Salesforce integrations with REST APIs
6. Demonstrated experience with asynchronous APEX programming e.g. Queueable Interfaces, Future Methods and Platform Events

Non-Mandatory Skills / Experience

1. General exposure to Sales Cloud, Service Cloud and Experience Cloud
2. In Service Cloud, exposure to APEX-defined skills-based routing is highly regarded
3. Familiarity with Flosum dev ops / release management is highly regarded
4. Familiarity with dev tools such as VSCode, Git and Jira

ABOUT US

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalized services and our in-depth knowledge of the markets we serve.

HEADLINE

Do you thrive under pressure and find satisfaction in tackling a multitude of tasks with finesse?

We're seeking a brilliant ADMINISTRATIVE ASSISTANT to join our dynamic team and become the maestro of the organization. You'll wear many hats, from scheduling meetings and crafting polished documents to providing exceptional customer service and keeping our team on track.

If you're a detail-oriented multitasker with a passion for making things run smoothly, and a can-do attitude that never falters, then we want you! Join us and be the mastermind behind our team's success. Let's harmonize efficiency and create something truly remarkable together.

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.
• Grow and develop your career with us through our technical and professional development programs.
• Competitive Salary Package (between 20K – 25K) + generous benefits + personalized learning and development.

This role has been specifically designed to align with the aspirations and talents like you. 

This is a full-time, office-based role in Cebu City. To start in January 2024.

Join us and connect and collaborate with the best minds, building a community of successful companies. 

ABOUT THE ROLE

We are looking for an enthusiastic and eager-to-learn Administrative Assistant to work with our client based in Melbourne, Australia with a business in a modeling agency for kids. You will be responsible for admin-related tasks including interviewing or recruiting kids and some special projects (as required). They are a growing team in Cebu and will work directly with the owner of the business and support colleagues in the office.

RESPONSIBILITIES

• Managing calendars, making appointments, and prioritizing follow-up calls with clients.
• Communicate and coordinate with internal teams and external clients.
• Handles client calls, responding to emails.
• Interviewing kids and working with parents.
• Assisting in social media tasks and online marketing.
• Other ad-hoc tasks (as required).

• Bachelor's Degree in Business Management, or related experience.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Charismatic and loves working with kids.

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

Hi! We’re Smartsourcing, looking for a Photo Editor Admin who can work with us full-time and on-site!

Earn up to P28,000!

Where?

Be a part of the Smartsourcing crew

Salary: P25,000 to P33,000 (Monthly Package)

Schedule: Monday – Friday (Rotational Shift)

What are we looking for?

Skills Required:

• Previous experience in a Technical Support Specialist position or a related TS role.
• Demonstrated experience in utilizing Help Desk Software and Remote Support tools.
• Understanding of how CRM systems work.

Nice to Have:

• Basic Desktop Support knowledge
• Familiarity with Design Software (e.g. Canva, Adobe Illustrator)
• Familiarity with Manufacturing Industry

What will you do?

• Responding to customer service technical calls by fielding and promptly answering detailed service questions, and offering remote assistance to resolve customer problems and faults.
• Identifying and fulfilling customer needs to achieve satisfaction.
• Follow up with customers to ensure their technical issues are resolved.

• Managing the CRM system by maintaining records of customer interactions and handling customer accounts.
• Gather customer feedback and share with the Service teams.
• Adhering to all relevant OH&S principles
• Maintaining customer confidentiality
• Participating in service meetings as required

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia is an industry-leading international developer and manufacturer of laser machines. With headquarters in Marchtrenk, Austria, they have been revolutionizing the stamp industry with CO2 laser technology since 1991. Today, their global presence spans across 17 sales offices and they have a team of over 750 dedicated employees. Their commitment to excellence has resulted in a remarkable 97% export rate, allowing them to serve customers in over 90 countries worldwide.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Hi! We’re Smartsourcing, looking for Finance Customer Support who can work with us full-time and on-site!

Earn up to 26K!

Where?

Be a part of the Smartsourcing crew

Hi! We’re Smartsourcing, looking for a Real Estate Admin who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

#1 PH Workforce Delivering to the US.

Bizforce and our medical billing division, MedCore Solutions, is currently seeking a skilled and compassionate WFH US Medical Assistant to join our team. As a Medical Assistant, you will play a critical role in providing quality healthcare services to patients. This is a permanent work from home position that offers flexibility and the opportunity to work with a dynamic team of healthcare professionals.

Who We Are

MedCore Solutions (MCS) is a single source solution for healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Assist healthcare providers in patient examinations and procedures
• Interview patients and document basic medical history
• Obtain and record vital signs and medical history of patients
• Prepare examination rooms and ensure cleanliness and organization
• Administer medications and injections as directed by healthcare providers
• Coordinate patient referrals and follow-up care
• Update and maintain electronic medical records
• Provide patient education and support
• Collaborate with the healthcare team to ensure quality patient care
• Provide administrative support to ensure efficient operation of the office
• Answer and direct phone calls, take messages, and respond to inquiries
• Perform clerical tasks such as filing, transcribing, and faxing
• Coordinate and schedule appointments, meetings, and travel arrangements
• Maintain an organized filing system for both electronic and paper documents
• Assist in the preparation of reports, presentations, and correspondence
• Assist with project coordination by tracking progress and deadlines

Other Details:

Schedule: Mondays - Fridays 8 hr/day; 40 hr/week; Weekend days off

Timezone: CST

• At least 2 years of experience as a Medical Assistant or a Medical Secretary in a virtual healthcare setting
• Organize and schedule appointments
• Update and file medical records and insurance reports
• Proficient in using electronic medical record systems
• Knowledge of medical terminology and procedures
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Experience with calendar management and scheduling software is a plus
• Can start immediately or in 2 weeks
• Knowledge of Personal Injury and Radiology a plus

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU
·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE
·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

A transparent team can help each with other.

Join the A-Team and experience the A-Life!

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

AECOM is seeking a Senior Graphic Designer to be based in Manila, Philippines.

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system.

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals  

• Execute design concepts to support marketing campaigns and social media campaigns 

• Lay out bid documents, capability statements and other work winning materials 

• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use  

• Manage the upload and maintenance of the project and staff photography library 

• Research and develop new ways of presenting our brand 

• Create and edit materials for large events and campaigns 

• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork 

• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives  

• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients 

• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns 

• Lead and support key projects and provide guidance and technical expertise to junior members of the team  

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Consultant, Technical Solutions - Acceptance does at Visa:

The Consultant, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This is a customer facing role and this person will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to

• Provide technical consultation and problem resolution to clients
• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution
• Build and enhance positive working relationships with key clients and internal stakeholders
• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate
• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident
• As part of a global team, keep peers and relevant stakeholders informed and provide updates
• Manage all acceptance solution operational activities
• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders
• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for all supported services
• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally
• Proactively notify clients regarding any widespread or business critical problems with the application,
• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements
• Follow the Sun support, as appropriate

Why this is important to Visa

The Consultant, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business in the market
• Working with regional and global client services counterparts deliver a seamless client experience Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.