AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

You will be expected to: 

• Perform month end closing activities such as
  • Cash reconciliation with Treasury team
  • Timely and accurate processing of journal entries (Fixed Asset Depreciation, Intangible Asset Amortization, Prepayment Expense, Payroll entries and other adjustments and corrections as needed)
  • Intercompany balances reconciliation

• Receive and review scanned invoices and emails in English and German and apply application in P&L on a daily basis;
• Prepare payments in on-line banking;
• Input payments received from clients in accounting systems;
• Help to prepare full set package of financial reports for relevant entities;
• Prepare weekly cash flow reports;
• Assist with the annual audit;
• Support and/or maintain the resolution of issues and queries;
• Ensure compliance with accounting standards and reporting policies and procedures

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a detail-oriented professional who is organised, resourceful, and excels at multitasking? Do you have experience in sales? If so, we have an exciting opportunity for you to join our valued client, a furnishing and interior decoration company based in New South Wales, Australia. 

We are seeking an EXECUTIVE ASSISTANT to give high-level administrative support to our senior executives. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

As the Executive Assistant, you will be responsible for a variety of administrative tasks to support the Managing Director and the company’s senior-level managers. You should have excellent organisational skills, strong communication abilities, and experience with productivity tools and software. To be successful in this role, you should be well-organized, have great time management skills and be able to work independently. 

RESPONSIBILITIES 

Calendar and Inbox Management 

• Efficiently manage and maintain the executive's calendar, ensuring effective scheduling of appointments, meetings, and events. 
• Handle email correspondence promptly and professionally, prioritising important messages and responding on behalf of the executive when necessary. 

Outreach 

• Conduct targeted outreach via email, phone, or other channels to generate leads and build relationships with potential customers. 
• Create and maintain a database of prospects and leads for future follow-ups. 

Deal Closing 

• Collaborate closely with the sales team to help nurture leads, qualify prospects, and provide necessary information to support deal-closing efforts. 
• Assist in preparing sales proposals, presentations, and contracts. 

Scheduling and Booking 

• Coordinate and manage the executive's travel arrangements, including flights, accommodation, and transportation, as needed. 
• Schedule and book meetings, appointments, and calls, ensuring efficient use of the executive's time. 

Organise Contacts 

• Maintain an organised and up-to-date contact management system, ensuring accurate records of customer interactions, preferences, and relevant details. 
• Ensure prompt follow-up on sales leads and inquiries. 

Data Relationship Building 

• Support the development and maintenance of strong relationships with customers, partners, and other stakeholders by providing excellent communication and assistance. 
• Assist in managing CRM software, updating records, and generating reports to aid in business development efforts. 

Conduct Surveys 

• Conduct customer satisfaction surveys to gather feedback and insights, helping to identify areas for improvement and promote customer loyalty. 
• Compile survey results and present findings to the executive team. 

Performance Planning 

• Collaborate with the executive to set performance goals and targets, track progress, and provide regular updates. 

• Assist in analysing sales data and metrics to identify trends and opportunities for improvement

QUALIFICATIONS AND REQUIREMENTS 

• Bachelor's degree in Business Management or similar. 
• At least 3 years of relevant experience in an Executive Assistant role. 
• Proficiency in calendar and email management tools. 
• Proficiency in using HubSpot and contact management systems. 
• Experience in sales support or business development is a plus. 
• Tech-savviness and proficiency in using productivity tools and software. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 

• Excellent organisational skills with the ability to prioritize tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

WHY YOU SHOULD JOIN US 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• A minimum of 6 months of experience as a Customer Representative is required.
• Possesses strong communication and written skills
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Prior experience and proficiency in using the QuickBooks application are preferred
• Capable of adapting to a fast-paced training environment

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

#1 PH Workforce Delivering to the US.

BizForce and our medical transcription division, MedCore Solutions, are seeking experienced medical transcriptionists to join our team. As a Medical Transcriptionist with Rheumatology experience, you will be responsible for transcribing audio recordings of medical dictations into written reports. This is an excellent opportunity for individuals who have strong attention to detail and accuracy, excellent listening and typing skills, and a strong knowledge of medical terminology. If you are looking to advance your career in medical transcription and join a reputable company that values its employees, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Listen to audio recordings of medical dictations of physicians/providers
• Transcribe the dictations into written reports
• Ensure accuracy and completeness of the transcribed reports
• Follow medical transcription guidelines and formatting requirements
• Manage workload and meet deadlines
• Review and edit transcribed reports as necessary
• Collaborate with medical professionals to clarify dictations and ensure accuracy

Other Details:

Possible start date will be in 2 weeks

8 hour shift Monday-Friday (graveyard shift; US hours)

Weekend days off

• Proven experience as a medical transcriptionist (At least 3 years of experience)
• At least 1 year of experience in Credentialing in Rheumatology practice
• Excellent typing skills and knowledge of medical terminology
• Attention to detail and accuracy
• Ability to transcribe medical dictations into written reports
• Good communication and listening skills
• Proficient in using transcription software and equipment
• Familiarity with medical transcription guidelines and formatting
• Ability to manage workload and meet deadlines
• Amenable to work in a graveyard shift

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

Salary: P40,000 to P50,000 (Monthly Package)

Schedule: Monday – Friday (07:30 AM - 04:30 PM AEST)

What are we looking for?

Skills Required:

• Experience in administration, preferably in a sales, stock management and/or procurement capacity
• Experience in data entry, taking sales orders/ processing invoices, quotation
• Proficient knowledge using MS Office Tools (Word, Excel, PDF, PPT, Outlook)
• Ability to be flexible and innovative in a dynamic, smaller team environment Skills Possess professional communication and organisational skills, have a friendly, positive personality and customer-focused attitude
• Candidate with customer support experience are preferred

Nice to Have:

• Excellent analytical, problem solving and attention to detail attributes
• Proven ability to think independently and efficiently handle multiple tasks through to completion with required accuracy
• Record of successfully working collaboratively in a team setting

What will you do?

• Entering of Quotes and Sales Orders in the ERP system
• Client account management and liaison
• Overseeing the Range Plan and Pricing relevant to contract supply in the B2B ordering portal where applicable
• Enforcement/Management of contract pricing arrangements and periodic price reviews
• Expediting supply (order fulfillment) within contract terms
• In-house core stock management to meet major contract client KPI’s
• Be responsible for a number of house and/or contract client accounts. Interface with these clients will also include regular email contact and the nurturing of an ethical and productive working relationship within this portfolio
• Be able to broker highly demanding expectations from clients and manage the realities of the procurement cycle to match or exceed those expectations
• Demonstrate background in sales processing and use of quote/order/invoicing stock management/ERP systems
• Approval of alternate items for clients as required due to deletions or change in standards or suppliers (This process will/could involve internal liaison with company product specialists and Suppliers)
• Management and oversight of the B2B ordering portal for applicable clients that use this facility; requires the updating of Range Plans as they evolve and maintenance of contract pricing

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a fully owned Australian business independently operating for over 40 years with unmatched industry experience. They stock top quality brands that meet industry standards and backed with Australia’s best buying power to ensure value with no compromise on quality and that’s guaranteed. Their mission is to provide quality safety apparel and equipment that assists in the provision of a safe working environment that benefits employees, employers and their families.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Taking up Information Technology or any related courses
• Background in IT Infrastructure
• Knowledge in Desktop Support
• Hardware and Software Troubleshooting

Nice to Have:

• Customer interface skills 
• Interpersonal communication skills 

What will you do?

• Assist staff in performing system backup and maintenance functions.
• Assist network and hardware troubleshooting.
• Assist in updating user and technical documentation.
• Run calls to troubleshoot desktop and PC problems.
• Provide help desk support to staff requiring technical assistance.
• Assist with building and deploying desktop computers and laptops for deployment.
• Other responsibilities as directed by supervisor.

Join the awesome team and enjoy these benefits & perks:

• Office-based training setup
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOS is a top-rated employer of choice, independently validated by the market. From hiring one person to building a large team, we connect companies around the world with ready-now talent across a range of industries, functions and more than 80 job categories.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other departments to improve overall customer experience
• Meet or exceed individual and team targets

• At least 6 months CSR experience Voice account 
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication /Materials / Metallurgical / Chemical / Manufacturing / Industrial Engineering.

• Subject matter expert with at least 10  years’ experience in a Package Development, New Product Introduction and/or Sustaining role in a semiconductor assembly environment for leadframe and substrate-based packages, including failure modes and failure analysis, covering standard and custom package.

• Comprehensively perform, review and interpret mold simulations and create/recommend effective solutions to achieve optimum results.

• Review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly processes that impact the Molding Processes) and can be impacted by the output of the Molding Process, respectively.

• Comprehensive use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Subject matter expert in the use of statistical methods of experimentation and analysis and their associated application/tools (DOE, SAS-JMP, Minitab, others) to establish and improve Process and Equipment Capability.

• Comprehensive knowledge and application of the Advance Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions with high level of critical thinking with solution provider mindset.

• High level of effective written, oral communication, presentation, and training skills. 

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

• Experience in handling, supervising a technical team and possesses good people skills.

Job Profile Summary

Lead the development and execution of the country’s service business. Implement the strategy for the service business and achieve budgeted targets. Execute business development initiatives and improve customer-centricity, operational excellence, competitive position, market share and profitability. Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team

Job Description

• In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
• Accountable for and leads maintenance operations in the unit in line with global guidelines.
• Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
• Evaluate critical equipment problems and resolve it
• Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance agreement
• Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
• Evaluate the results of all maintenance  agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems, or technology.
• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisation's overall vision and its current and long-term business objectives.
• Responsible for driving a culture of safety and quality throughout the organization.
• Identify training needs (methods, project management, contractual requirements, code and legal implications as applicable to area of business) for managers, project managers and supervisors in order to fulfil business plan in each area of discipline.
• Lead, direct, evaluate, and develop the matrix Maintenance team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals.
• Responsible for reaching the budgets in the unit
• Responsible for customer satisfaction, data management and service quality.

Requirements:

• Bachelor’s degree in engineering or related disciplines.
• Minimum 15 year experience in service/maintenance operation, facility management and/or security.
• Minimum 10 years in leadership role.
• Good command of English and local language.
• Proven track record of P&L, business planning & controlling, budgeting and long term planning processes.

#LI-PS1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

What Performance Monitoring contributes to Cardinal Health

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Instructional Design & Development contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Instructional Design & Development develops blended learning solutions optimized for unique subject matter areas and audiences, leveraging third-party and Learning Technologies capabilities. This job family analyzes employee learning needs and partners with subject matter experts and business management to gain input for course content. Instructional Design & Development develops general and technical content based on best practices, facilitates the introduction of new courses, and develops and monitors metrics for evaluating learning solutions' effectiveness.

Role summary

You will play a pivotal role as the Knowledge Management Manager in ensuring the efficient passage of information and best practices throughout our organization. Your primary responsibility will be to oversee the creation, organization, maintenance, and dissemination of Standard Operating Procedures (SOPs), articles, and other essential knowledge resources for the success of our contact center operations.

Accountabilities in this role

• Develop and implement a comprehensive knowledge management strategy that will enhance the quality and accessibility of information in the contact center.
• Collaborate with cross-functional teams to identify knowledge gaps, record best practices, and develop new SOPs and articles as required.
• Maintain a centralized repository of SOPs, articles, training materials, and other knowledge resources for contact center agents' simple access.
• Review and update existing content on a regular basis to ensure accuracy, currency, and compliance with company policies and industry regulations.
• Implement effective knowledge sharing processes to cultivate collaboration and a culture of lifelong learning among contact center employees.
• Collaborate closely with the training and quality assurance teams to align knowledge materials with training curriculums and performance metrics.
• Create and administer metrics to monitor the efficacy of knowledge management initiatives, including content usage, search performance, and agent performance enhancements.
• Recommend enhancements to existing processes and tools and keep updated of industry trends and emergent technologies related to knowledge management.

Qualifications

· Bachelor's degree in a relevant field

· Proven experience (7+ years) in knowledge management, preferably within a contact center or customer service environment.

· Strong understanding of contact center operations, processes, and customer service principles.

· Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

· Proficiency in using knowledge management tools and software.

· Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

· Analytical mindset with the ability to interpret data and metrics to drive informed decisions.

· Team-oriented with the ability to collaborate effectively across departments.

· Demonstrated leadership skills and the ability to influence change within the organization.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Responsibilities / Tasks

• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
• Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
• Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other service department tasks and assignments as directed by as assigned by department manager.

Your Profile / Qualifications

• Preferably an accounting or business degree or commensurate experience in inside sales billing support

• 3-5 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.

• Able to provide business support to a multi-location team efficiently and accurately

• Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application

• Ability to efficiently work with online customer payment portals and order management screens.

• Able to multi-task and work under pressure.

• Self-motivated and highly organized. Must be able to work independently and as part of a team.

• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

Did we spark your interest?
Then please click apply above to access our guided application process.

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Qualifications

• 4-8 years of experience
• BA, BS or equivalent experience in related field. Advance Degree preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work; independently receives general guidance on new projects.
• Work reviewed for purpose of meeting objectives.
• May act as a mentor to less experienced colleagues.

Job Requirements:

• Expertise in Apple MacOS and iOS Operating System support and strong troubleshooting skills.
• Expertise in Python scripting language.
• JAMF (Apple Device Management) software deployment and patch management
• 4-8 years of experience in supporting Apple iOS & Mac operating system environments
• Experience with Apple Mac hardware platforms: Laptop & tablet
• Experience supporting and managing corporate Mac environments.
• Experience and familiarity with Raspberry Pi hardware platforms and use cases
• Experience managing distributed Raspberry Pi environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Strong communication skills are required.
• Creating groups and profiles within Intune and MDM enrollment

Optional/Nice to Have Requirements:

Technology Required:

• Primary Technology:

• Python
• Linux
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.
• MacOS
• iOS
• Jamf
• Microsoft Intune

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Salary: P28,000 to P30,000 (Monthly Package)

Schedule: 3 days/week (20 hours in a week)

What are we looking for?

Skills Required:

• 3-5 years of experience in end-to-end recruitment.
• At least 1-year experience handling IT services in either USA, UK, or AU.
• Excellent communication skills.

Nice to Have:

• Proficient in different job portals such as LinkedIn, Seek, etc.
• Preferably has experience recruiting IT and Non-IT roles.
• Understanding of any Applicant Tracking System.
• Exposure in multiple markets.

What will you do?

Administrative Support:

• Provide administrative assistance to the recruitment team, including scheduling interviews, managing calendars, and maintaining candidate databases.
• Prepare and organize recruitment-related documents, such as job descriptions, interview templates, and feedback forms.

Candidate Screening:

• Review resumes and applications to ensure they meet minimum qualifications.
• Perform searches (using Talent Pool criteria provided/created) on LinkedIn Recruiter to form shortlists, and “hide” candidates that are not suitable.
• Conduct initial screenings of candidates through phone or email communication.

Interview Coordination:

• Arrange logistics for interviews, candidate briefings for shortlisted candidates including booking meeting rooms and coordinating virtual interviews.

Communication and Correspondence:

• Serve as a point of contact for candidates, providing information about the recruitment process and responding to inquiries.
• Communicate with hiring managers and team members regarding interview schedules and candidate updates.

Candidate Pipeline Management:

• Maintain and update candidate databases and Prevue applicant tracking systems.
• Transfer shortlisted candidates (defined by statuses) from posted roles to Talent Pool.
• Reset any interrupted Prevue assessments and email candidates.

Employer Branding:

• Contribute to employer branding initiatives by assisting in the creation of recruitment marketing materials.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our New Zealand-based client, founded in 2000, has over 20 years of experience in recruitment assessments and solutions for companies in Australia and New Zealand. They use psychological assessment tools and practical experience to improve staff selection, development, and people performance, resulting in a motivated, engaged workforce.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are looking for a Data Analyst to assist our Data Team in maintaining our infrastructure. You will need a keen eye for detail and a bloodhound’s ability to follow a trail through multiple system layers when debugging a gnarly issue.

You must be confident in working with big data, understanding relational and document databases, how data integrity and quality are monitored and maintained.

In time, and with additional training and support, you will troubleshooting a whole ecosystem of (Azure) microservices reading and writing our databases, and working with event and clickstream data in an external Customer Data Platform.

We work in a collaborative and agile team environment; to be successful in the role you must have a strong sense of accountability, be an effective communicator and be a strong team player.

Key Responsibilities include: 

• Work with transactional datasets
• Raising, prioritizing and potentially resolving data management bugs
• Maintenance of BI reports and dashboards
• Processing, cleansing, and verifying the integrity of data on an ongoing basis including data warehousing
  

Grow into:

• Maintaining key data management microservices (python) as part of the company's application
• Managing the ongoing development of data/telemetry collection initiatives
• Performance monitoring of microservices and databases
• Troubleshooting & root cause analysis of identified data integrity issues and microservice errors

• Experienced at using SQL to manipulate data, and interrogate/manipulate large data sets
• Experienced in working with complex operational relational data systems, including data quality and data management
• Reporting and dashboarding with PowerBI or similar

Experience preferred: 

• Confident working with REST APIs/ APIs  
• Experienced in working with Bitbucket/GitHub/Gitlab or similar tools 
• Experienced in reading log files and following a correlation Id through various systems
• Confident with cloud environment and tools such as Databricks, Azure Functions, and Azure DevOps
• Experience with Python and Python Azure Function Apps
• Exposure to PowerBI reporting

• Competitive salary
• Private Healthcare

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bilingual (English and Chinese).
• Minimum 2 years of work experience in end-to-end processing and administration of loan with Australian Mortgage Broking.
• Experience in using MyCRM, Infinity, AFG Flex, Mercury Nexus, Podium, or other AU mortgage CRM.
• Experience in using Project Management Tools such as Monday.com, Asana, Notion, Trello etc).

Nice to Have:

• Experience in HubSpot.
• Certificate IV Financing & Mortgage Brokering.

What will you do?

• Handle, analyze, and prepare client loan applications.
• Distribute documents such as 'Hello' Pack, Credit Guide, File Invite, and Online Fact Find.
• Review client documents and fact-find sessions and manage data entry and credit report requests.
• Initiate new loan applications after lead generation or Online Fact Find.
• Share the Game Plan with customers for review and e-signature. 
• Upload supporting documents from the designated folder (Google Drive) and submit via Apply Online (NextGen).
• Facilitate application validation and final checks in Apply Online.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (Initial Office-based Training and will transition to Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• ·Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are looking for a Microsoft Cloud Admin to manage and support our Microsoft 365 and Azure ecosystem. You will be working in the Engineering team, reporting to the CTO.

In this role, you will own the Identity Management, Endpoint Management, Document Management, Compliance Management and Security Management functions of our back office. You will assist staff with daily administrative queries, perform platform monitoring, escalate platform issues to relevant parties and compile monthly reports. Additionally, you should be an advocate for the synergistic use of Microsoft productivity apps across the organization and facilitate internal training sessions to adopt these.

We work in a collaborative and agile team environment; to be successful in the role you must have a strong sense of accountability, be an effective communicator and be a strong team player.

Key Responsibilities include: 

• Manage the Microsoft 365 Admin portal, including the security and compliance portals for all staff
• Endpoint management and ownership of our MAM and MDM policies for employee devices
• Ensure that our zero-trust Identity Management policy is implemented and maintained
• Assist staff and external guests with access control queries
• Own the employee onboarding workflows
• Establish a document management process and ensure that sensitivity labels are applied to relevant documents. Facilitate training for the organization to adopt the process.
• Promote the adoption of MS 365 productivity apps throughout the organization with learning presentations.
• Implement and manage the technical controls for our IS0 27001 compliance
• Work with the Azure DevOps engineer to monitor and approve PIM requests
• Prepare monthly SOC reports
• Ensure that our cloud security benchmark scores are > 90%

• Minimum of 3 years' experience managing a Microsoft 365 instance for a small to medium size business
• Identity Management with Azure AD/EntraID
• Working with PowerAutomate cloud flows
• Managing SharePoint sites and document libraries
• Managing Teams
• Implementing IS0 27001 access controls
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Experience preferred: 

• Microsoft 365 certified fundamentals
• Good understanding of Azure cloud computing technologies and services, particularly in the context of management via the Microsoft 365 Admin and Azure portals.
• Demonstrated ability to adapt to evolving technologies and effectively implement innovative solutions within the organization.
• A proactive approach to continuous learning and self-development, with a strong commitment to staying updated with industry best practices and advancements.

• Competitive salary
• Private Healthcare