Global Strategic is hiring! Apply now and be part of our ever-growing team!

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Bacolod Site:
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Mall Kiosk (Bacolod):
2nd Floor, North Wing, SM Bacolod (Beside Cha Time and in front of SM Department Store entrance)

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Visit our website at www.GlobalStrategic.com for more information.

• Vocational/short course certificate or a degree in health care administration, accounting, or a relevant field.
• Experience as Medical Biller/Coder or similar role is a plus but is not required.
• Certified Professional Coder for Fresh Graduates or applicants with no related experience is required.
• Must have the ability to multitask and manage time effectively.
• Computer literate with experience using Microsoft Office Applications and Medical Billing Applications.

• Statutory Accounts Preparation for small businesses including Sole Trader, Partnerships and Limited Companies on Sage Cloud Accounting software.
• Preparation of Tax Returns, including Self Assessment Tax Returns and Corporation Tax Returns.
• Assistance with some bookkeeping and VAT return preparation tasks.
• Assistance with reviewing a more junior staff member’s work and raising review points for them to make any necessary corrections.
• Organizing emails and folders

• Bachelor's Degree in Accounting or any accounting related courses
• Excellent in English communication
• UK accounting qualification/experience is a must
• Good understanding of debits and credits
• Being able to prepare and process year end journal adjustments, including:

• Recognition of accruals and prepayments
• Correcting control account differences
• Understanding the components of a UK tax calculation, including which expenses to be added back and capital allowances
• Has good logic and problem solving abilities

• Work From Home (Mon-Fri; 4:00PM - 1:00AM PHT)
• Must be amenable to work in a late mid-shift schedule
• Benefits Package from Day One including HMO coverage
• Paid Time Off and Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)

#ConnectOS30

This is a very good opportunity for someone to join a growing global trend in software, an exponentially growing company; a management team that is driven, ambitious, and fun-loving.

Company Profile

Our client is an innovative Australian construction detailing firm with 30+ years of experience. They offer services like reinforcement scheduling, marking plans, and pre-fabricated designs, working with top suppliers. Their efficient RFI process saves clients time on-site.

Overall purpose and responsibilities of the role

As a Full-Time Tekla Rebar Modeler, you'll create comprehensive reinforcement drawings and plans for concrete structures while collaborating closely with our Australian project coordination teams.

Duties and Responsibilities

• Interpret architectural and engineering drawings to develop detailed reinforcement plans.
• Collaborate closely with design and engineering teams to comprehend project requirements and limitations.
• Employ computer-aided design (CAD) software and relevant tools to produce precise and detailed rebar detailing drawings.
• Ensure strict compliance with Australian industry standards, building codes, and project specifications.
• Calculate and specify the quantity, size, and precise placement of rebar, mesh, and other reinforcement materials.
• Generate accurate material take-offs and bills of materials.
• Review and adapt drawings as required to accommodate design changes or construction-related issues.
• Collaborate effectively with the construction team to address inquiries or concerns related to reinforcement details.
• Stay informed about industry trends, software advancements, and best practices in rebar detailing.

Must-have Skills / Qualifications

• 4+ years of experience as Tekla Rebar Modeler handling Australian projects.
• Must be familiar with Tekla software
• Proven track record as a Rebar/Reinforcement Detailer in the construction industry.
• Proficiency in CAD software (e.g., AutoCAD) and rebar detailing software (e.g., RebarCAD, Tekla Structures).
• Strong grasp of structural engineering principles and Australian building codes. - required
• Exceptional attention to detail, consistently delivering precise and error-free drawings.
• Outstanding communication and collaboration skills.
• Strong problem-solving aptitude.
• Ability to thrive in a hybrid office and home working environment.

Advantageous

• Bachelor's degree in civil engineering, construction management

Working hours: Monday-Friday, 6am-3pm (flexible)

Location: Hybrid - Quezon City

Industry: Construction

Expertise: Software

Primary Purpose:

Work closely with project team members and the business to ensure a clear understanding of business requirements and solution design

Work with IT and business and 3rd party stakeholders to implement quality and defect free changes into IT systems

Use their business, functional and system knowledge and testing industry experience and knowledge of OW standards to provide input into testing strategy. 

Develops test plans and scenarios to meet the testing strategy and scope.  Prepare for and executes all identified test cycles.  Document testing results, and record and track defects to successful resolution.  Communicate testing status.

Support business UAT testers in the completion of UAT on larger projects.  On smaller projects co-ordinate and lead UAT.  Work with functional and development teams to communicate and resolve defects.

Responsibilities include:

o   Develop, update and maintain testing standards and procedures

o   Provide testing estimates based on requirements

o   Prepare Test Case Scenarios and documentation

o   Prepare test data based on requirements/solution design

o   Support developers and functional analysts with unit testing

o   Execute test scripts for all phases of testing

o   Prepare and deliver solutions training activities to business users where required

o   Work with the business teams to ensure full User Acceptance testing is done prior to business sign-off for deployment.  

o   Keep track of any defects arising from the testing or post-go-live, prioritise defects with the business teams and work with technical teams to resolve

o   Input into test reporting on larger projects. On smaller projects prepare test reporting and communicate status to stakeholders

o   Work with the appropriate business and IT teams to resolve any issues that arise out of the testing process

o   Participate in the release control process (when application changes are transferred from build to test) to ensure that solutions meet business requirements

o   Inform/escalate to appropriate team/s of any issues that may affect the schedule, budget or quality of build changes or the testing process

o   Participate in the deployment and production verification process (when application changes are deployed to production and go through production verification testing and hypercare support) to ensure that solutions meet business requirements

• At least 5 years I.T. experience

• Retail industry highly recommended
• At least 3-5 years testing experience mandatory
• Solid experience with Regression Testing
• Experience with relevant Enterprise Solutions (eg SAP, Salesforce Platform including sales processes, PIM, Gains, NetTikit)
• Experience with other system tools used in testing and documentation highly desirable (eg ALM, Jira, Confluence, Sharepoint, ServiceNow, Excel)
• Experience working with 3rd party vendors and integrated environments
• Experience working cross functionally
• Experience working in Waterfall and Agile methodologies
• Understanding of DevOps

Skills/Knowledge/Attributes

• Strong cross-functional testing experience
• Knowledge/understanding of Corporate Applications systems and IT architecture integration between systems
• Love and have a deep understanding of QA
• Knowledge of Best Practice software testing standards
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
• Good understanding of the Software Development Lifecycle (SDLC) and experience working with software development projects
• Agile environment experience favourable
• Experience with use of test management or automated test tools
• Ability to liaise effectively with external IT partners
• Critical thinker
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Excellent oral and written skills
• Customer-focused
• Great attention to detail
• Strong problem-solving skills
• Ability to work creatively

• Day 1 HMO
• Health Insurance
• 100% Virtual Recruitment Process
• Government Mandated Benefits
• 13 Month Pay
• 12 SL / 12VL
• Work-life balance
• Hybrid Setup
• Salary: 120K - 180K
• #ConnectOS30

#1 PH Workforce Delivering to the US.

MedCore Solutions is immediately in need of Permanent Work from Home Instructional Designer. As an Instructional Designer will collaborate with subject matter experts to gather information and translate it into effective instructional materials. You will design and develop engaging and interactive learning content using various instructional design methodologies and tools. You will also create clear and concise instructional documents, such as training manuals, job aids, and e-learning modules. Additionally, you will ensure that instructional materials meet learning objectives and promote effective knowledge transfer. You will revise and update instructional materials as necessary to reflect changes in processes, procedures, or best practices. Conducting quality assurance checks to ensure the accuracy and consistency of instructional materials will also be part of your responsibilities. Staying up to date with industry trends and best practices in instructional design and adult learning principles is crucial in this role.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Collaborate with subject matter experts to gather information and translate it into effective instructional materials
• Design and develop engaging and interactive learning content using various instructional design methodologies and tools
• Create clear and concise instructional documents, such as training manuals, job aids, and e-learning modules
• Ensure that instructional materials meet learning objectives and promote effective knowledge transfer
• Revise and update instructional materials as necessary to reflect changes in processes, procedures, or best practices
• Conduct quality assurance checks to ensure the accuracy and consistency of instructional materials
• Stay up to date with industry trends and best practices in instructional design and adult learning principles

• Minimum of 3 years of experience as an Instructional Developer or similar role
• Strong knowledge of instructional design methodologies and adult learning principles
• Proficiency in instructional design software and tools
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Ability to manage multiple projects and meet deadlines
• Amenable to work in a graveyard shift
• CAN START IMMEDIATELY

Education, Experience & Licensing Requirements:

• BS, MS, or higher degree in instructional design, education, or related field or equivalent exp
• Experience as a classroom instructor, teaching or administrator’s license a plus
• Previous experience in instructional design

Other Job Details:

Schedule: 8 hours shift Mondays - Fridays

Days off: Saturday and Sunday

Timezone: MST (Mountain Standard Time)

Duration: Steady State

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Permanent Weekends Off

Great Company Culture and No Micromanagement

Benefits

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Responsibilities

Employee Relations Specialist perform a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well­being.  They interview workers and discuss personnel, human relations, and work­related problems that adversely affect morale, health, and productivity.  This person also evaluates and resolves human relations, labor relations, and work­related problems, and meets with management to determine appropriate action.  An Employee Relations Specialist explains and provides advice to workers about company and governmental rules, regulations, and procedures, and need for compliance.

• Counsels employees regarding work, family, or personal problems
• Explains company compensation and benefit programs, such as medical, insurance, retirement, and savings plans, and enrolls workers in specified programs
• Prepares reports to communicate information about employee concerns and comments and organizational actions taken
• Attends conferences and meetings, as employee­management liaison, to facilitate communication between parties.
• Prepares reports and enters and updates medical, insurance, retirement, and other personnel forms and records, whether digitally or hard­copy
• Audits benefit accounts and examines records to ensure compliance with standards and regulations

• Proven work experience as an Employee Relations Specialist or similar role
• Prior experience as an HR Generalist will be advantageous
• Demonstrated knowledge of employment law
• Outstanding interpersonal skills
• Exceptional written and verbal communication
• Excellent organizational skills and attention to detail
• Strong problem­solving ability
• This is for a hybrid work set-up. Candidates should be willing to report in our EDSA, Mandaluyong office.

Standard Job Benefits:

- Hybrid Work Set Up

- HMO processing on Day 1

- Paid Time-Off

- Quarterly Sick-Leave conversion

- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

- Equipment provided

Standard Job Highlights:

• Work-life balance

• Career growth and development opportunities

• Stable organization and industry leader

• Collaborative and fruitful company culture

INTERESTED APPLICANTS MUST WILLING TO BE ASSIGNED IN East Rodriguez, Quezon City.

As a Barista at Macao Imperial Tea, you will be responsible for crafting and serving high-quality beverages and providing excellent customer service.

Responsibilities

1. **Beverage Preparation:**

- Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.

- Ensure the consistency and presentation of all beverages.

2. **Customer Service:**

- Greet and assist customers in a friendly and efficient manner.

- Answer customer questions about menu items and provide recommendations.

- Deliver exceptional customer service and ensure customer satisfaction.

3. **Cleanliness and Hygiene:**

- Maintain a clean and organized workspace, including equipment and serving areas.

- Adhere to health and safety guidelines, including proper food handling and sanitation.

4. **Efficiency**

- Work quickly and accurately during busy periods to keep up with customer orders.

- Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.

5. **Product Knowledge:**

- Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions.

- Make suggestions and upsell additional items when appropriate.

The HR Operations Analyst will be responsible for managing and executing various HR processes to support, standardize and strengthen the Reinsurance and Investments segments, and ensure they are aligned with the long-term goals of the HR team.  The Operations Analyst will interface as required to support Head of HR, the segments’ HRBPs and the People Operations team and other Arch Capital Group’s HR COEs ensuring that Arch Reinsurance and Investments are appropriately represented on Group initiatives and programs involving HRIS or other platforms.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and SQL experience, as well as monitoring and maintence support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Databricks Notebooks and Azure Data Factory Pipelines
• Develop libraries using Python
• Develop batch data workflows for analytics-driven solutions
• Build analytical tools and expand capabilities to improve monitoring of predictive model applications and processes
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practice
• Document technical workflows and monitoring processes
• Collaborate with project stakeholders and other developers
• Code deployment using GitHub
• Contribute and enforce evolving best standards and practices

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

As a member of Network Operations L1 Support team, the Network Operations Lead has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

As a Legal Onboarding & Business Officer you will:

• Be responsible for the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

-Candidate must possess at least a Bachelor's Degree in Human Resources Management/Organizational Psychology or any related courses.

-Proven work experience as a Recruitment Manager, Recruitment Consultant or Recruitment Coordinator.

-Work experience related to the position in a BPO company is a plus.

-Has solid understanding of recruitment end-to-end process.

-Has experience with interviews(phone and in-person), candidate screening and evaluation.

-Has hands-on experience with Applicant Tracking Systems and HR databases.

-Must be knowledgeable with labor legislation.

-Must be knowledgeable in managing social media recruitment campaigns and job platforms.

-Must be updated on current recruitment trends and events.

-Must have good verbal and written communication skills.

-Must have strong decision-making and team management skills.

WHAT IS YOUR ROLE

Boldr Impact is looking for a 3D Artist who has extensive experience with photo-realistic 3D Rendering. Candidates with a background in architecture or interior design are preferred and experience in team management is a plus. 

WHY WE WANT YOU!

We are currently looking for impact-driven individuals who are passionate about ArchViz and the future of the Digital Frontier.

WHAT YOU WILL DO :

Your primary duty is to deliver amazing photo-realistic imagery to our visualization clients.

This will be done via:

• Working directly on projects in 3dsMax and Corona Renderer
• Working as a team of other 3D Artists and 3D Modelers.
• Ensuring images render successfully at EOD
• You are expected to work as needed to get your projects delivered on time.
• You may be asked to work late evenings and/or weekends.
• You will manage project hours via. Toggle
• You will follow our 3ds Max Project Standards
• You will work on “Passion Projects”. When we are light, we research the digital frontier and spend time researching new software, plugins, or hardware that would help make better renderings!

• A solid portfolio of work.

• Experience with Sketchup.
• Extensive experience with 3dsMax.
• Extensive experience with Corona Renderer.
• Extensive experience with Photoshop.
• Bonus points if you have exposure to the Unreal Engine, and/or Autodesk Revit.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

Boldr Impact is looking for a Senior 3D Artist that knows how to use 3D tools and lead a team to generate photo-realistic 3D Renderings. Candidates should be experts in 3dsMax and Corona Renderer. Candidates should have an architectural background and experience with team management.

WHY WE WANT YOU!

We are currently looking for impact-driven individuals who are passionate about ArchViz and the future of the Digital Frontier.

WHAT YOU WILL DO:

Your primary duty is to deliver amazing photo-realistic imagery to our visualization clients.

This will be done via:

• Leading Large Projects (8+ images) in 3dsMax and Corona Renderer. 
• Directing a team of other 3D Artists and 3D Modelers.
• Ensuring images render successfully at EOD
• Ensuring teammates follow our 3ds Max Project Standards
• You are expected to work as needed to get your projects’ delivered on time.
• You may be asked to work late evenings and/or weekends.
• You will manage project hours via. Toggl
• You will work on “Passion Projects”. When we are light, we research the digital frontier and spend time researching new software, plugins or hardware that would help make better renderings!

• A solid portfolio of work.

• Familiarity with Sketchup.
• A mastery of  3dsMax and Corona Renderer
• Extensive experience with Photoshop.
• Bonus points if you have exposure to the Unreal Engine, and/or Autodesk Revit.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Job Description

The Project Coordinator is responsible for supporting the delivery leads and the functions of their tribes across the end to end project lifecycle.

Key Responsibilities:

• Ability to develop and deploy processes covering all aspects of project management, operational support, governance and reporting I.e. operational reports, invoicing tracking, client tooling access management and post-incident review
• Support effective risk, action, issue and decision (RAID) management and document updates and outcomes
• Keep up to date reporting on resource management and financials for tribes
• Coordinate meetings, including booking, documenting minutes and ensuring follow-ups on action items to closed status
• Support preparation for releases by managing internal and external documentation, client advisories, and compiling test evidence
• Work in an agile environment with both internal teams and external stakeholder groups and adapt to meet individual client requirements
• Must be comfortable to oversee multiple concurrent projects across multiple clients running with different cadences and constraints
• Deliver internal platform configurations to support client needs
• Support onboarding of new starters & clients to companies tooling suite

Key Skills and Experience Required:

• A track record in successfully supporting complex projects in PMO functions; project health, status of milestones, financial information, projects risks and progress on mitigations and operational efficiency
• Effective communication and interpersonal skills, capable of working with diverse teams and external stakeholders
• Excellent organizational and time-management skills with the ability to work well under pressure and meet deadlines and  the ability to manage multiple tasks efficiently
• Proficiency in project management and collaboration tools I.e Resource management, Confluence, Jira, Figma and Miro
• Experience in handling project logistics, including meeting coordination and release preparations
• Experience in an Agile environment

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO CSR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle a team of project coordinators and CSR (10-15 FTE)
• Manage US-based client effectively
• Manage own line of business effectively
• Coach, train, mentor CSR direct reports

• at least 6 months experience as a BPO TEAM LEADER

• Leadership Skills - able to articulate a clear vision and goals for the team, capable of making informed decisions promptly and knows how to delegate tasks effectively based on team members' strengths.           
• Communication Skills - Can convey ideas clearly and ensure understanding among team members and listens attentively to team members and values their input.           
• Organizational Skills - Efficiently manages time and prioritize and sets clear, achievable goals for the team and individuals.           
• Accountability - Takes ownership of both successes and failures. Communicates openly about team progress and challenges.           
• Technical Proficiency - Possesses a strong understanding of the team's work domain and capable of providing guidance and solutions to overcome obstacles. 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Job Description

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

Key Skills and Experience Required:

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analysing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

Effectively coordinating day-to-day administrative duties and providing vital support to the Operations Manager and Project Managers. Your expertise will be crucial in ensuring:

• Efficient management of national and international transportation and logistics requirements.
• Accurate and timely execution of processes in accordance with company and customer specifications.
• Meticulous oversight and management of contracts for optimal efficiency and compliance.

Your organizational skills, attention to detail, and proactive approach will be invaluable in ensuring the smooth flow of operations and the success of various projects.

• At least 3+ years of experience working as an Operations Coordinator
• Supply Chain Management/Integrated Logistics; strong understanding of best practices in inventory management, warehousing, and transportation.
• Transportation Systems and Management; expertise in planning, organizing, and optimizing transportation operations.
• HSE Leadership; strong commitment to health, safety, and environmental (HSE) principles.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Effective communication and negotiation skills
• Strong customer service and relationship management skills.
• Commercial/Contract Management

Standard Job Benefits:

• HMO on Day 1
• Work from Home Set Up
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided.

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

We are seeking a highly motivated and organized individual to join our growing team as a Business Administration Back Office professional. This is a critical role that plays a vital role in the smooth operation of our client’s business.

Your attention to detail and organizational skills will be instrumental in ensuring the business functions flawlessly, handling administration, supporting multiple departments, and maintaining efficient procedures.

• Bachelor's degree or qualification in Business Administration or a related field.
• Minimum of 3+ in a business administration role
• Proficiency in office software and applications (e.g., Microsoft Office Suite, Google Workspace, etc.).
• Demonstrates familiarity with customer relationship management (CRM) software or database management systems (DBMS)
• Meticulous and detail-oriented with strong organizational and time management skills.
• Excellent verbal and written communication skills.            
• Knowledge of basic accounting principles is a plus.

Standard Job Benefits:

• HMO on Day 1
• Work from Home Set Up
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided.

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.