• Conducts safety inspection of the kitchen, public area, guest room, stores and preventive maintenance, breakdown repair and constructive works.
• Proposes and recommends upgrading, improvement work and energy saving projects.
• Ensures efficient engineering operation is being met, and quality standard is maintained.

We are currently looking for a highly experienced construction estimator at a senior level who is available to join our team immediately. The ideal candidate should possess extensive expertise in general contracting, specifically in the areas of electrical, wireless, OSP (fiber). The candidate should have a proven track record in estimating, bidding, and scoping, with a career lasting between 10 and 15 years. The candidate should have extensive experience in estimating for the US telecom construction and EV charging station industries.

We are looking for a self-reliant individual who is very productive and accountable. Please do not hesitate to submit your application if you believe you are the best candidate for this role.

• Actively participates in the actual task and guides the estimation team, ensuring the timely implementation and completion of the entire estimate delivery process.
• Analyze bid documents critically, comprehend risks and opportunities, and communicate them to the leadership team.
• Develop comprehensive estimates that are based on bid-build, design-build, or CM/GM construction documents.
• Perform an initial assessment of the specifications and drawings to confirm that all necessary documentation is present and to ascertain the scope of the project.
• Organize the bid team, providing guidance and leadership in the areas of strategy, schedule, and means and methods.
• Create comprehensive estimations for personnel and production costs, and discuss with the estimating team to review the prices.
• Conducts technical and plan reviews as needed.
• Develops unit costs with precision.
• When required, provide detailed quantity takeoffs for specific trades.
• When necessary, solicits and analyzes subcontractor and vendor pricing input.
• Accurately assesses and plans the takeoff workload. 
• Compile and oversee the actual cost in comparison to the estimated cost while maintaining a record of the project's cost history.
• Forges successful partnerships with customers, the design team, subcontractors, suppliers, and user groups that align with and reinforce the organization's fundamental principles and surpass or equal customer expectations.

Job Brief:

The role is responsible for delivering a strong candidate flow to meet company requisitions, supporting the development of recruitment plans and strategies, and performing talent acquisition activities in compliance with relevant regulations, policies, and procedures. The role will primarily focus on positions within the ANZ regions.

Responsibilities & Duties

• Perform talent acquisition activities for the assigned region, including managing simple to complex requisitions, while maintaining a consistent and positive experience for both candidates and stakeholders.
• Leverage talent acquisition expertise to maintain the TA lifecycle and develop a strong and healthy candidate pipeline.
• Perform data gathering activities and develop relevant market scans and talent maps for recruitment strategy planning.
• Provide key updates to operations stakeholders on requisition status, timelines, and projects/hiring plans as needed. Leverage stakeholder feedback and other resources to improve processes, enhance the client experience, and increase productivity.
• Participate in recruitment meetings with recruitment partners to identify requisition requirements, and support in creating sourcing strategies in alignment with company standards and practices.
• Maintain recruitment data and perform data management activities to ensure the accuracy of information in the company’s applicant tracking system (Smart Recruiters), supporting reporting needs.
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The Support Analyst will be a primary point of contact who ensures that requests are expedited quickly and updated accurately in the Visa HRIS Workday. Our Support Analysts work closely with internal Centers of Excellence, managers, employees, and vendors to resolve & understand the nature of request, identify opportunities for process improvement and addressing a wide variety of system questions. The Analyst will also work closely with our operational teams both in the Manila and other regions to ensure the successful execution of our back-office data management goals.  We are focused on building a culture of continuous improvement while guaranteeing an efficient and consistent employee experience. The primary focus of our Support Analyst is to ensure data accuracy and integrity within the enterprise HRIS.

Key areas of responsibility

• Will handle a team who provides operational support to the region/market that’s supported by this People Shared Services team
• Primarily support the triaging, assignment, and completion of queries in the case management tool ServiceNow, ensuring employee and organizational data housed in the global HRIS Workday is updated in a timely and accurate fashion
• Will work closely with the team to maintain the accuracy and relevance of team and employee knowledge bases
• Coordinate closely with internal stakeholders to understand and resolve complex data errors and inconsistencies that negatively impact data integrity and reporting. 
• Responsible for making mass data updates within the HRIS Workday by utilizing EIB Enterprise Interface Builder loads
• Make recommendations for process improvements, assisting in the design and documentation of system requirements
• Supporting the creation of reports and dashboards in the case management tool, PowerPoint and excel to assist in identify important metrics and trends
• Perform system Workday user-acceptance testing
• Will assist in training new team members, acting as a mentor in operational procedures and task
• Handle local Onboarding tasks like arranging NEO (New Employee Orientation), triggering emails for obtaining various documents prior to employee joining, and any other related tasks.
• Administration of local Benefits:
  • Administer the locally-mandated Benefits like SSS, PhilHealth etc
  • Administer Visa Benefits eg. Gym subsidy, Education Assistance program etc

Your assignment
• Make the IKEA range compliant and sellable in the Philippines
• Lead contact with Philippine authorities to make the IKEA range available in all sales channels
• Support Sales function and report new market regulations to IKEA of SWEDEN
• Ensure that PH standards and labelling requirements are fulfilled
• Secure the company’s License to Operate with the Food and Drug Administration & other
regulatory bodies like DENR, NPQS

Salary: P80,000 to P85,000 (Monthly Gross Package) 

Schedule: Tuesday to Saturday (05:00 AM - 1:00 PM Manila Time)

What are we looking for? 

Skills Required:  

• Bachelor Degree in Accounting, Finance or related field of study. 
• 3-5 years of recognized bookkeeping or (CAS) Client Accounting Service. 
• QuickBooks Experience: Transactional accounting with QuickBooks experience, a minimum of 2 years of recent experience working within QuickBooks Online or QuickBooks desktop. 
• Bookkeeping Experience: Proficient in QuickBooks, ability to navigate various workflows including A/R, A/P, payroll, sales tax, journal entries, financial reporting, 3rd party apps integration, banking and credit card reconciliations. 
• Knowledge of US tax laws, regulations and deadlines. 

Nice to Have: 

• CPA license. 
• Some knowledge of accounting and tax in cannabis industry is a plus
• Strong knowledge and familiarity of US Tax preparation (Business and Personal returns). 
• Bookkeeping certification is a plus
• Credentials/Certifications: QuickBooks Online Pro Certification or QuickBooks Online Advanced Certifications are preferred. 

What will you do? 

• Monthly client accounting/ bookkeeping projects.
• Maintaining client books as per supervisor instructions. 
• Review CAS projects to ensure quality of the following documentation: 

•  Checking Tax Basis of Financials- Cash or Accrual 
•  Matching Balance Sheet to prior year tax return 
•  Reverse entries for AP, AR, Cash, Credit Cards and Loans 
•  Matching Payroll Wages and Payroll Tax to Payroll Tab 
•  Ensure bank and credit card accounts have been properly reconciled each month. 
•  Ensure auto loan accounts have been properly reconciled or adjusted properly. 
•  Analyze balance sheet comparisons and identify any document differences. 
• Verify items under $1K are not capitalized to fixed assets. 
•  Present Revenue variances to Managing Partner for solution. 
•  Present variances in Tax Payable to Managing Partner for solution. 
•  Complete Tax Workpaper allocations on P & L. 
•  Customer Service and communication with Client as needed

• Refresh and ensure accuracy of the following Workpapers: 

• A03 Payroll tab 
• U01 Revenue Tab 
• C01 Cash Tab 
• K01 Tab (Credit Card, Auto Loans and Tax Payable) 

• Assist with miscellaneous projects such as: tax vouchers, extensions. Franchise Tax Board project.
• Assemblies, partner job status meetings- updating jobs in Office Tools (Compliance), Office Tools management, entering clients into LaCerte and client folders.
• Tax Return to pull missing data report from Lacerte for individual tax return for the tax team.
• Back up for support staff as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an accounting firm based in Los Angeles, with satellite offices in Redlands, Palos Verdes, and (coming soon) Paris, France. They possess a broad scope of expertise to fulfill the business and individual needs of their clients. Their commitment includes providing tailored attention, exceptional service, and individualized collaborations to guarantee the achievement of their client's goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P140,000-180,000 (Monthly Package)

Schedule: Monday-Friday (09:00 AM-06:00 PM)

What are we looking for?

Skills Required:

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
• At least 5 years of professional experience in CMDB ideally in a Global Retail Industry
• IT Infrastructure technical background specifically:
• ServiceNow Engineering and Administration
• Store Solutions, Security and Redundancy, Large-scale and Distributed Environments
• Windows desktop and server technologies including Desktop Applications, Print Technologies, Remote Support, SOE Design, development and deployment
• Mobility i.e. Blackberry, BES, IPhone, ActiveSync, Portable Data Terminals, Microsoft Exchange, LANDESK (or equivalent), Active Directory
• Certification Needed: ServiceNow Certified System Administrator
• Good Communication / Negotiation / Presentation skills
• Ability to write technical documentation

Nice to Have:

• Industry experiences working within AU Company
• Certifications relevant to CMDB such as ServiceNow Certified Application Developer, ITIL Foundation Certificate, etc.

What will you do?

As a CMDB Lead, you will be defining and owning the Configuration Management Database (CMDB) platform. You will ensure that the CMDB is a dynamic single source of truth of accurate, accessible, and reliable information that, enables technology and business services and promotes proactive end-to-end management of services.

• Define requirements and create a CMDB blueprint.
• Own, maintain, and enhance the technical platform, processes, and documentation but not limited to service and data models.
• Select tools for configuration management process.
• Construct, populate, federate, and automate data into the CMDB (includes data and process perspectives)
• Move the CMDB into production and facilitate Configuration Management audits.
• Reviews and approves changes to the Configuration Management System infrastructure.
• Reviews and approves major IT infrastructure changes to address impacts on configuration management data.
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management System.
• Oversee design, coding, and testing of reports.
• Reviews and approves all administrator access requests to the Configuration Management Tool (ServiceNow).
• Fulfill Configuration Management Service Requests.
• Collect and report metrics; identify service improvement opportunities.
• Administer and maintain the Configuration Management System.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 -3days/ Office-based; 2-3 days/ Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (once a month on-site)
• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.         
• Complimentary Office Fitness and Wellness Facilities at no cost.                        
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This role is primarily responsible to gather project costs and budget details and performs variance analysis, and process necessary accruals in compliance with finance policies, processes, procedures, and internal controls.

• Obtain information to determine unposted fixed assets additions and disposition.
• Record fixed assets acquisition and disposition in accounting system.
• Identify asset acquisition type, classification, and useful life.
• Monitor, validate, and reconcile the balance in the fixed asset subsidiary ledger.
• Perform reclassification and acceleration of depreciation expense in fixed asset.
• Process and record fixed asset transfer, impairment, and retirement.
• Prepare journal entries and fixed asset quarterly reporting and listing.
• Book labor and Project Pool Capital Project (CIP) entry.
• Review current details of capital project.
• Escalate issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline proesses.

• Update our internal databases with new employee information, including contact details and employment forms
• Gather payroll data like leaves, working hours and bank accounts
• Screen resumes and application forms
• Schedule and confirm interviews with candidates
• Post, update and remove job ads from job boards, careers pages and social networks
• Prepare HR-related reports as needed (like training budgets by department)
• Address employee queries about benefits (like number of remaining vacation days)
• Review and distribute company policies in digital formats or hard copies
• Participate in organizing company events and careers days

Shift Assignment: Mid Shift

The Data Visualization Developer is responsible for design, construction and unit testing of assigned components/modules.  The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis.  The candidate will provide production implementation and post-production support and be part of the US IT team.

• Provide expertise in design, development and implementation of PowerBI reports
• Design, model and develop BI reporting and analysis applications
• Provide functional and technical guidance to business teams when needed
• Conduct meetings with business users to determine project requirements and milestones
• Develop knowledge on business intelligence skills and processes
• Develop best practices to achieve project objectives and deliverables
• Develop positive working relationship with business users and other department staff
• Stay updated with ongoing business development tools
• Responsible for any other ad hoc duties assigned

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Shift Assignment: Night Shift

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. The Actuarial Analyst is reponsbile for providing actuarial support to the business units, including but not limited to: rate indications, price monitoring, profitability studies, product development, database management, and strategic support to the business. In particular, this analyst will be responsible for supporting mainly Alternative Markets pricing but will be involved in other areas as well. Some actuarial experience, preferably in pricing, is strongly preferred. Demonstrated success with actuarial exams is also strongly required. This position will require:

• Intellectual curiosity
• Quick learning
• Great problem solving skills
• Strategic business thinking
• Ability to research and provide feedback
• Abiltiy to think outside the box

Job Responsibilities:

• Model and process enhancements
• Parameter Studies
• Price Monitoring
• Benchmark Reporting
• Collateral analysis for captive accounts
• Ad-Hoc requests
• Ability to perform independently and meet deadlines, with some guidance from supervisor
• Adhoc pricing analysis

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in audit-related activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.