The Reinsurance Administrator will assume responsibility for all aspects of administration for the reinsurance accounting team.

Job Responsibilities

• Triaging of technical accounting inbox
• Prepare claim payment packs
• Cash identification and logging in finance system
• Save support for all cash transactions.
• Investigate and solve cash queries.
• Monthly reconciliation of cashbook to the bank.
• Support the reinsurance accounting team in their management of their portfolios.
• Correspond with clients and internal stakeholders to complete administrative tasks (e.g. complete forms, provide required documentation ,tax certificates).
• Complete call back procedures for new bank details
• Review excess of loss contracts against the underwriting system and save down paperwork.
• Other projects and/or tasks as required

The Ceded Reinsurance Accountant will assume responsibility for all aspects of accounting for assigned ceded reinsurance contracts.

Job Responsibilities

• Verification of underwriting data for quota share and/or excess of loss contracts written by our fronting platform, Capital Solutions.
• Maintain the accuracy of premium information on excess of loss contracts written by the Capital Solutions platform including endorsements, premium adjustments, and cash allocations
• Maintain all aspects of quota share programs written by the Capital Solutions platform including bordereau reporting and posting, claims payments and cash allocation
• Verification and release of ceded reinsurance contracts written by the Bermuda underwriting ceded reinsurance team
• Monitor, and maintain within 90-day threshold, aging of accounts receivable/payable
• Liaise with brokers, claims department and underwriting departments regarding queries, outstanding receivables/payables, and premium adjustments
• Initiation of funding and withdrawal instructions in our Collateral Pay system to facilitate bordereaux settlements and collateral transactions
• Ad hoc administrative support to the Outwards Finance team as required
• Participate in systems enhancements including developing and executing test plans
• Additional projects and duties as required

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of financial information. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support during night shift corresponding to Bermuda working hours and be part of the Finance team.

Job Responsibilities

The finance analyst will be responsible on the following business activities:

Underwriting

• Reviews and validates the insurance policy for its accuracy and correctness in the underwriting system
• Ability to settle any issues and recommend solutions
• To work closely with the underwriting team in the completion of monthly closes

Claims

• Will assist in the review of claims and validate supporting documents
• Will perform monthly/quarterly analysis
• To work closely with the underwriting team in the completion of monthly closes

Cash management

• Accurate and timely turnaround on all payables (return premiums, claims, refunds)
• Recording of daily cash transactions and pairing in the underwriting system
• To identify tax and forex components of remittance

BDX reporting

• Prepares and draft bordereaux reporting for review

Financial Reporting

• Prepares and draft bordereaux reporting for review
• Assist with journal entries
• Assist in the preparation of Insurance Premium Tax filling
• Implement GAAP standards and Sarbanes-Oxley (SOX) audit requirements
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Assist in the quarterly management reports (preparation, review and analysis of reports)
• Meet various deliverables for monthly and quarterly financial close

Collaborate with both onshore and offshore teams to meet departmental goals

• Completed studies in (business) informatics, mathematics, business administration with a mathematical focus or a comparable qualification
• Hands-on experience with the Oracle Enterprise Data Quality (EDQ) Tool and Oracle Watchlist Screening (OWS)
• Java Script, XML and SQL experience required
• Ability to convert the Business Matching rules to EDQ Matching rules involving Exact and Fuzzy Rules
• Knowledge of ETL tools, ETL routines or in data warehousing, as well as in data modelling is an advantage
• First professional experience in the form of internships or working student activities in the financial services industry, ideally in the insurance industry desirable
• Experience with programming or script languages such as Java or Python desirable
• Fluent English skills
• Willingness to occasionally travel internationally 
• Communicative nature, as well as a quick grasp and analytical thinking skills

The developer is responsible for design, construction and unit testing of ServiceNow Forms. The candidate will collaborate with Business Analysts and SMES to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow Forms and other User Experience aspects of ServiceNow.

Job Responsibilities

• Design, architecture, maintenance and enhancement of ServiceNow Forms.
• Create and maintain the current state of the ServiceNow platform architecture documentation
• Gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

The Software Engineer III develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s
• Maintains a working knowledge of new technology and software engineering standards, practices and tools
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

Job Responsibilities

Technology Experience and Expertise

• Development Experience with Java, SQL, JavaScript, HTML, CSS
• Experienced in scalable, high-availability back end database technologies primarily SQL Server
• Experience building microservices with SpringBoot as well as building and calling API’s.
• Experience with non-relational database technologies would be a plus such as Memcached, MongoDB, Redis
• Strong JavaScript back end development experience with common frameworks Angular, Node, etc...
• Front end development experience including HTML5, CSS, Bootstrap, jQuery, Accessibility and Responsive Layouts UI/UX development experience.
• Experience with Insurance / Reinsurance Systems and Data
• Strong understanding of server-side software, scalability, performance, and reliability Skills
• Strong understanding of the OSI model, Networking, OS Layer and Services
• Understanding of continuous delivery tools like Chef, Puppet, Salt
• Understanding of continuous integration and deployment tools like Octopus deploy, Jenkins • Proficient in: Java, JavaScript, TypeScript, HTML5 & CSS, Windows, IIS, Linux, Tomcat, JBoss, Visio, TSQL, SSIS, shell scripting
• Willing to Jump on unknown code/new technology and paying attention to details.
• Excellent communication skills:
• Ability clearly speak and understand the English language.
• Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
• Ability to discuss, articulate and simplify technology to non-technical people

This role will join the global treasury practice, focusing on the establishment of insurance/reinsurance collateral management practices for group companies aimed at increasing the scalability and automation of collateral management and process improvement across the group.

Role will require the ability to support process change improvements that are compliant with group policies and controls. Position requires coordination with internal customers and stakeholders. 

Job Responsibilities

1. Support implementation, administer and monitor collateral management processes, including regular reporting, and administration.
2. State Deposit Processing and Monitoring.
3. Collate and report metrics to demonstrate progress toward group goals.
4. Coordinate documentation relating to third party contacts (trustees, banks, state departments, reinsurers.).
5. Maintain and organize records and company databases.
6. Provide support for collateral matters across functional teams and business units.
7. Support and monitor controls for collateral management, including management/updates to the SOX Narrative.
8. Identify and report issues relating to Insurance/reinsurance trust accounts.

Drawing on your existing experience in Corporate, Company or Fiscal law you will be responsible for coordinating the day to day administrative and legal formalities for our varied and complex client portfolios. This will include regulated and unregulated real estate and corporate entities including funds, trusts and companies.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will be dealing with queries relating to account opening, acquisitions, board resolutions, official publication and filing, notarial and private deeds, incorporation and liquidations.

You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements.

Compliance and regulations has never been more complex; you’ll need to ensure we comply and meet our KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding from potential risks.

You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

• Learns and understands flour milling processes and develop the skills of (1) Asst. Mill Operator, (2) Screen Room Operator, and (3)Mill Operator

• Monitors operational performance efficiencies of flour milling machines and equipment. Performs analysis of problems encountered. Investigates root cause/s, implements and/or recommends cost-effective corrective action plans to ensure reliability and availability.

• Identifies critical spare parts required and monitors inventory. Recommends action plans to Production Supervisor and/or Flour Mill Manager for the procurement.

• Learns and understands sifter flow sheets. Develop the skills required on how to fix broken sifter sieve cloth.

• Acts as Reliever to Production Associate when the incumbent is on vacation/sick leave or on Official Business or attending company-related activities.

General Tasks

• Establishes, maintains, recommends and implements a good housekeeping program for all areas of responsibility to ensure compliance to food safety standards set by FSSC, 5S, GMP, ISO, HACCP, ERM & Halal.

• Actively participates in company programs and provides support at all times.

• Performs other related works as may be assigned by the Department Head and/or immediate superior.

Your responsibilities will be, but not limited to:

• Assist the Group Consolidation Leader in preparing monthly consolidated financial statements for QIMA Group.
• Assist in the preparation of monthly and quarterly Management package for the whole QIMA Group.
• Review consolidated cash reconciliation between Treasury's cash report with the Group's general ledgers.
• Prepares and reviews monthly Intercompany reconciliations for the whole group.
• Handles IFRS16 related adjustments at consolidation level.
• Handles uploading of financial statements from NetSuite to Sigma Consolidation software.
• Ensure validation of data is resolved and recurring local and conso adjustments are properly recorded in conso software.
• Supports Group annual audit compliance conducted by our external auditors.
• Maintain stable relationship with local finance team and across QIMA function.

Responsibilities (how we will measure success)

We currently have a new and exciting opportunity for an Client Administrator within our Client Services team. The successful candidate will be an integral part of our Client Services team and provide administration services to the business.

Tasks (what does the role do on a day-to-day basis)

• Monitoring the payment process, including completion of payment set up templates and liaising with the payments team to ensure timely payment of notices.
• Maintaining investor contact details by updating systems accordingly and liaise with clients and investors as required.
• Preparation and/or review of weekly reconciliations on excel, including cash position, weekly cash forecasts, loan position reports and payment trackers.
• Preparation of assigned tasks ensuring consistent quality and timely delivery for review
• Mailbox management
• Ad hoc Client Services administration duties
• Completion and/or review loan utilization templates and compliance certificates

Key competencies for position and level (see Group Competency model)

• Organizational savvy
• Plans and aligns.
• Communicates effectively.
• Interpersonal savvy
• Action orientated.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Accuracy
• Approachability
• Attention to detail
• Organisation
• Taking ownership
• Team working

• The Sales Consultants are responsible for selling the company's products (various immigration/migration/ visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)

• Serve as the customer advocate and liaison for product management and development.

• Prepare periodic forecasts and progress updates toward sales goals

• Assess client's profile on what services they are best qualified to sign up

• Schedule meetings and presentations with prospected clients

• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers

• Build rapport with clients and manage negotiations

• Assist clients in securing personal documents needed

• Ensure to hit monthly sales target

• Build and promote strong and long-lasting professional relationships with the clients

• Perform other duties as assigned

• The Sales Consultants are responsible for selling the company's products (various immigration/migration/ visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)

• Serve as the customer advocate and liaison for product management and development.

• Prepare periodic forecasts and progress updates toward sales goals

• Assess client's profile on what services they are best qualified to sign up

• Schedule meetings and presentations with prospected clients

• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers

• Build rapport with clients and manage negotiations

• Assist clients in securing personal documents needed

• Ensure to hit monthly sales target

• Build and promote strong and long-lasting professional relationships with the clients

• Perform other duties as assigned

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

• Maintain the general ledger activity for multiple corporate companies, which includes recording operating expenses, preparing accruals, and validating GL coding for Accounts Payable postings.
• Prepare monthly balance sheet and expense account analyses including detailed reviews of expenses and ensuring appropriate accruals are recorded.
• Assisting with the preparation of monthly and quarterly operating expenses variance analysis for multiple periods and provide concise insightful commentary.
• Analyze and explain quarterly balance sheet movements.
• Analyze quarterly operating expenses for 35+ cost centers, including how those costs get allocated to affiliates.
• Participate in the quarterly preparation and distribution of intercompany invoices to affiliate subsidiaries. Work with operating entity customers to explain the charges, including variances over periods.
• Support the delivery of accurate and timely services and reporting to affiliate client companies.
• Work on special projects including inactivating GL accounts, fixed asset subledger projects not limited to retiring fixed assets with zero book value, etc.
• Track legal, audit and other expenses.
• Maintains accounting controls by following policies and procedures, updating documentation as needed.

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

General Purpose:

As an Executive Legal Assistant, you will play a vital role in supporting the legal team's efforts in delivering exceptional services to our clients. Your expertise in law firm practices, coupled with your proficiency in Clio Practice Management Software, will be instrumental in ensuring the smooth functioning of our practice. You will collaborate closely with our attorneys and paralegals to manage administrative tasks and contribute to the success of our legal endeavors.

Responsibilities:

• Welcome and interview clients, assess their legal needs, explain legal services, and maintain accurate records.

• Provide administrative support to attorneys and paralegals.

• Draft and proofread legal documents, including wills, trusts, estate plans, probate, personal injury, real estate etc. filings.

• Manage client communication, scheduling appointments, and maintaining confidentiality.

• Assist in organizing and maintaining case files and documents.

• Conduct legal research and compile relevant information for cases.

• Coordinate with clients, opposing counsel, and court personnel as needed.

• Data Entry Management

• Bachelor's degree or equivalent work experience in a legal setting.

• Minimum of 3 years of experience as a Legal Assistant.

• Strong organizational skills with meticulous attention to detail.

• Excellent written and verbal communication skills.

• Ability to work collaboratively in a team-oriented environment.

• Proficient in legal research techniques and using legal databases.

• Discretion in handling confidential and sensitive information.

• Adaptability and a proactive approach to problem-solving.

• Experience supporting C-level executives or senior management.

• Knowledge of legal industry-specific terminology and trends.

• Work From Home (Mon-Fri; 10:00 AM - 7:00 PM EST)
• Must be amenable to work in a night shift schedule
• Benefits Package from Day One including HMO coverage
• Paid Time Off and Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Proven experience as an Executive Legal Assistant
• Proficient in using Dropbox and other document management systems
• Excellent written and oral communication skills

Nice to Have:

• Experience with CLIO practice management software highly preferred
• Experience with Lawmatics software highly preferred
• Knowledge of trademark process is a plus

What will you do?

• Provide administrative support to the team remotely.
• Perform clerical tasks such as organizing electronic files, managing emails, and scheduling appointments.
• Utilize electronic document management systems to maintain and update important files and documents.
• Assist with project management tasks, including coordinating deadlines and tracking progress.
• Conduct data entry and maintain accurate records of information.
• Interact daily with prospective clients, current clients, and attorneys via electronic means.
• Manage prospective client intake process (including onboarding).
• Proofread documents for errors and ensure they adhere to company standards.
• Conduct online research for legal and general information.
• Communicate with current clients about matters and billing.
• Assist firm's marketing activities, including social media management.
• Create copy for and scheduling of posts on firm's social media platforms.
• Manage firm's social media platforms, including responding to mentions and comments on firm's social media platforms, responding in a timely manner.
• Assist in preparing and filing trademark applications with the USPTO and other authorities.
• Maintain firm's trademark docket.
• Proofread and format legal documents (ex. contracts).
• Prioritize tasks effectively and meet deadlines.
• Provide support to firm in various administrative tasks and legal matters as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- A bicoastal, virtual business and entertainment law firm that provides legal support to all types of creatives (including podcasters, influencers, dancers, bloggers, and content creators) and entrepreneurs during every step of their business journeys.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P60,000 to P100,000 (Monthly Package)

Shift: Night (11:00 PM - 8:00 AM MNL)

What are we looking for?

Skills Required:

• 1-2 years of experience in US Family Law
• High level of knowledge of family law and legal procedures
• Proficiency with these web applications: Airtable, Monday.com, Gavel/Documate, Office365 applications, Adobe Acrobat
• Excellent critical thinking and analyzation skills

Nice to Have:

• Paralegal certification or equivalent education is a plus

What will you do?

• Critically reviewing and analysing evidence gathered during the discovery process
• Preparing concise summaries and reports of findings for attorneys, highlighting critical elements that could impact case strategies
• Working closely with attorneys to develop and implement case strategies
• Ensuring all case-related materials are organized and accessible for easy reference by the legal team

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- A US law firm that has a passion for reinventing the traditional legal model. Our client makes it a mission to understand their partner’s business and then make it their aim to deliver seamless legal and related support to assist them in achieving their goals by guaranteeing efficient, tangible legal advice aimed at protecting and furthering their interests. Our clients see us as an extension of their workforce – we are their ‘external in-house’ legal team.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process
• Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
• Support to train other teams: Business Development Managers, Front-end and Customer Service.

Analysis & Strategy:

• Submit reports on Customer Success activities and results
• Maintenance of CSM business unit reporting tools, dashboards and reports
• Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
• Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights

Client facing:

• Act as point of contact for vendors and customers in Asia
• Participate in client calls and client facing communications

Development, Improvement and Expansion:

• Be a customer advocate to ensure customer feedback is communicated to product and engineering team
• Be a champion of our software
• Work with Marketing team on promoting our software

This role is part of AECOM's Global Workday Reporting team which is responsible for the creation and maintenance of Workday Report functionality, as well as servicing requests from the business for information. The Workday Reporting Team is part of the wider Reporting and Analytics function within Human Resources.

• Support Workday and People Analytics teams with report requests coming from Service Now.
• Assess data request needs and perform data gathering and analysis procedures to accurately generate requested/routine reports and data trends.
• Create Workday reports, dashboards, and charts.
• Perform timely generation and distribution of ad hoc report requests.
• Escalate issues and recommend resolutions to the Team Lead. May support members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

The candidate will support large, complex organizational change initiatives and lead small to medium-sized change initiatives at Visa, such as business process and technology modifications, concentrating on the people side of change. This role provides vital project support to the lead change manager in developing and implementing plans to increase employee adoption of new tools and processes and reduce resistance to changes.

• Provide tactical support for change management projects
• Coordinate change management project and sponsor meetings, presentations, training sessions, office hours, and other meetings and events
• Gather data for impact analyses and readiness assessments
• Develop communications materials
• Track and report on change management activities
• Lead small to medium-sized change initiatives and develop change management plans for successful adoption.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it,  you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include: 

- Design, develop, execute and manage organizational change management strategies and plan
- Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the Corporate IT organization and Visa
- Evaluate and ensure user readiness
- Conduct impact analysis and change management assessment, including change readiness
- Provide input, document requirements and support the design and delivery of end user training
- Define and measure success metrics and monitor change progress
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Identify and manage relationships with key stakeholders
- Identify and manage relationships with executive sponsors
- Consult and coach project teams
- Support and engage senior leaders
- Coordinate efforts with other subject matter experts
- Integrate change management activities into project plans
- Track and report issues and action items
- Work with virtual teams located in different time zones and with differing cultures
- Represent the Employee Enablement Solutions team and be a strong, vocal customer and user advocate
- Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.