Requirements

·       
A degree in Computer Science, Information Technology, Management Information Systems, Business or any related field

·        At least 3 years experience in software development, high traffic and multitier applications.

·        At least 3 years experience working on different frameworks such as Angular JS, React Next JS
Expertise on Javascript

·        Experience with o back-end systems like NodeJS or PHP o GraphQL, SOA, JSON, XML, and RESTful web service framework o MVC of MVVC software architecture for web systems o Apache or Nginx o AWS Cloud Computing o different storage such as elastic cache, redis cache, blob storage or CDN, etc.

·        Exposure to projects solutioning and designing SAAS type systems and white labelling will be an advantage

·        Experience working on a Shift left quality practice. Able to write and create test scripts to automate unit testing.Ability to help design and develop software with focus on maintainability, reusability, performance and scalability

·        At least 1 year experience working on DevOps environment

·        Ability to prioritize and multi-task in a flexible, fast paced and changing environment.
Demonstrated experience in issue resolution, effective problem-solving and communication skills

·        Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.

·        Experience working effectively with cross-functional teams, end-users and vendor partners to ensure the success of each program/initiative

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, be resourceful, and maintain the highest degree of confidentiality.

• Coordinate closely with the executives in maintaining their diaries. This should be aligned to the executives' preferences, priorities, leniencies, and limits to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of the Team Lead.
• Perform other related projects and duties as assigned.

Job Summary: The Loan Settlement Analyst is responsible for supporting the loan closing process, ensuring all documentation is complete and accurate, and facilitating the efficient and timely closing of LMA and LSTA loans in European and North American Market. This role involves working closely with counterparties, loan agents and clients to ensure timely and accurate trade settlements mainly on S&P loan closing platform- ClearPar.

Key Responsibilities:

1. Loan Documentation:
   • Review loan closing documents (confirms/ transfer certificates, and funding memos) for accuracy and compliance with company policies and regulatory requirements.
   • Ensure all necessary documentation is reviewed for errors, missing, or incorrect information and fixed before the execution date.
   • Organize and maintain loan files, ensuring all documentation is filed correctly and promptly.
2. Communication and Coordination:
   • Communicate with Clients, Counterparties and Agents to gather necessary information and resolve any discrepancies that arise during the closing process
   • Provide status updates to relevant parties throughout the closing process and maintain and prepare a status report.
3. Compliance and Quality Control:
   • Verify that all loan conditions and stipulations are satisfied prior to closing.
   • Ensure client elections on AA and Loan Transfer Certificates are populated in line with requirements
   • Conduct quality control reviews of closing documents to identify and correct errors in time before execution.
4. Customer Service:
   • Provide excellent customer service to clients by addressing their questions and concerns promptly and professionally.
   • Assist clients with understanding the loan closing process and requirements.
   • Facilitate smooth and efficient loan closings, ensuring a positive experience for clients.
5. Administrative Support:
   • Assist with administrative tasks such as data entry, filing, and document management.
   • Support Senior Settlement Analysts and the Client Managers with special projects and tasks as needed.
   • Maintain up-to-date knowledge of loan products, services, and industry trends

As a Consulting Analyst, you will be leading and / or working on VCA engagements where you are expected to:

• Use Visa and external data to analyze client needs and identify opportunities for consulting assignments with Visa’s key clients.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate, and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision, and project delivery).
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients’ payment business through portfolio management and segment expansion

• Create visual assets for digital and print, including social media posts, banners, posters, and more.
• Strong portfolio demonstrating a range of creative work
• Knowledgeable and experienced in photography and videography
• Proven experience in photo editing and print production process

As part of the Payment and Service Operations function, the role is a client-facing support role. You will be expected to deliver best in class support to our client base by owning and managing client enquiries through to resolution.

• Provide excellent support to VPL’s growing client base (banking and corporates)
• Analyse, diagnose, investigate and resolve a variety of payment and service-related incidents and requests by working closely with other internal functions and partner banks
• Manage escalations from Strategic and Platinum Clients through to resolution, by analysing details and engaging the relevant business stakeholders
• Manage escalations of complex cases from colleagues, and provide any required training to bridge knowledge gaps
• Perform proactive analysis of Strategic and Platinum Client transactions and enquiries with a view to identifying service improvements
• Manage all incidents and requests in accordance with VPL’s policies, procedures, and contractual commitments
• Work proactively with clients and other internal functions to optimise the way they utilise VPL’s products and services, reduce exceptions or issues and prevent issues from reoccurring
• Provide feedback internally on how VPL’s service can be improved to reduce issues and exceptions or to improve the client experience
• Maintain constant communication with clients and keep the regularly informed of the status of outstanding case, in line with SLAs
• Communicate proactively wherever possible and ensure all written or verbal communication is of the highest standards and accurately recording in the case management system
• Build and maintain strong relationships with colleagues, clients, and partners
• Act as a delegate for the Client Support Manager
• Take part in various projects to make improvements and drive operational efficiency

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

AECOM is seeking for R2A Specialist - General Accounting to be based in Manila, Philippines

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.

• Perform and review Zerorized AP entries to create vouchers for project codes.

• Create and review accruals and prepayments schedule.

• Review system generated reports to support the month end activities.

• Analyzes reports for trends, variances, and movements

• Conduct data gathering and investigation about financial transactions affecting the general ledger

• Provide information and supporting documentation required by audit queries

• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.

• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.

• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

• Participate in audit-related activities.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Team Summary

Client Services (CS) provides industry-leading services to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services.

Client Services is accountable for delivering a world class service experience to our clients that begins pre-sales and continues through onboarding, implementation of new products and services, issue resolution and optimizing for client success.  We operate in 50 locations across the globe and act as trusted partners to Visa’s clients, providing expertise to help our clients successfully grow their business.

What a Senior Director, Pasay lead, Asia Pacific Client Services does at Visa?

The Senior Director, Pasay lead, Asia Pacific Client Services is expected to provide strategic, functional, and technical leadership for all the cross functional delivery and operations for the AP Client Services teams that are based in our Pasay Market Support Centre. They will be accountable for supervising and growing a high-performing and cohesive team, aligned to the global Client Services strategy and to the Asia Pacific ambitions of Visa, by providing leadership to a team of people leaders and individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potentially significant financial implications.

In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

In this role, you are expected to:

• Lead courageously to manage and inspire the AP CS team members based in our Pasay Market Support Centre, some of whom dual report to other CS functions, requiring partnership and coordination with other CS Leads, ensuring the team delivers excellent client experience and optimizing our clients’ performance.

• Be a member of the AP CS Onboarding and Implementation Leadership Team, as well as a member of the Pasay site Leadership team.

• Day to day leadership of AP CS teams to provide world-class, differentiated service. Responsible for maintaining best in class employee engagement for over 60-100 team members, driving workplace wellbeing, talent development and a culture of inclusion and diversity.

• Lead and implement operational excellence and ongoing process optimization initiatives to drive incremental revenue and increase client satisfaction.

• Responsibility for annual operating plan and delivery of revenue as well as OKR growth goals.

• Provide strategic guidance to ensure all necessary tools, processes, procedures, documentation, and staffing are in place to support successful scalable solutions and deployments for AP clients.

• Foster a high performing culture within your team, develop talent from within as well as recruit talent that can inject new perspectives, skill sets and experience.

Why this is important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Services evolution, by leading and developing a high-performing team to maximize client benefits realization and value from Visa products and solutions. The role is also accountable for ensuring high standards of training, quality monitoring, workforce management and overall operational support, so that service levels are met, and performance is compliant with local laws and Visa policies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Tax Analyst is responsible for preparing, analyzing, and ensuring the accuracy of tax filings and compliance with national and local tax regulations. He/She handles tax computations, reviews tax returns, and monitors tax payments for timely submission to the Bureau of Internal Revenue (BIR). Additionally, he/she assists with tax audits, maintains tax records, and provides support for tax planning and reporting activities to minimize tax liabilities while ensuring legal compliance.

A. LOCAL AND NATIONAL TAX APPLICATION AND PAYMENTS

• Prepares, files, and ensures funding of remittances of various taxes to the Bureau of Internal Revenue and to submit the required reports regularly and timely
• Ensures that all taxes remitted are reconciled with the books
• Prepares application of BIR Permits (Branch Application, ATP, Donation, etc.)
• Assists in the preparation of BIR Audit Requirements
• Takes charge in the safekeeping of BIR documents
• Uploads regularly the filed return and reports in the Storage and Retention system
• Coordinates with the various departments to ensure that the necessary information and documents are provided

Responsibilities:

• Maintain accurate records of company property and conduct regular inventory checks
• Manage acquisition, distribution, and disposal of company assets
• Implement and maintain an efficient asset tracking system
• Coordinate with departments to ensure proper use and maintenance of assets
• Prepare periodic reports on property status, utilization, and depreciation
• Assist in budget preparation for property acquisition and maintenance
• Ensure compliance with local property laws and regulations

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

The role will be supporting the day-to-day payroll services for the assigned region (US) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities. 

Duties and Responsibilities

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Provide accurate and timely payroll information and reports to stakeholders as needed
• Monitor and respond to Employee Centre  support simple to complicated requests related to pertains to Payroll Services

We seek someone that will profit from our exponential growth, global presence and excellent working environment. Our interview process is highly selective.

We are looking for an Audit Coordination Specialist with an interest in International Trade.

The Audit Coordination Specialist serves as primary contact for our customer’s suppliers & factories to ensure that all inspections and audits are scheduled in a timely manner. The coordination specialist is expected to constantly provide excellent customer service to all accounts, suppliers and factories as well as represent the client needs and goals within the organization.

Location: Cebu - Philippines

Area: Audit Coordination – EMEA

Responsibilities:

• Booking Management: Ensure 100% of all bookings are arranged and confirmed, ensuring accuracy, efficiency, and timely execution.
• Email Requests: Respond to and process all email requests within the agreed Service Level Agreement (SLA), ensuring quick and efficient service.
• Proactive Coordination: Coordinate with suppliers and factories to schedule audits, confirming key details such as location, date, and organization ahead of time.
• Audit Ownership: Take full ownership of all audits, ensuring they are executed smoothly and according to schedule.
• Customer & Supplier Inquiries: Handle inquiries and requests from customers, suppliers, and factories, providing clear, accurate, and timely responses.
• Internal Coordination: Collaborate with internal teams to allocate appropriate auditors to each booking and ensure that all expenses remain within budget.

Work Schedule:

The role requires flexibility in working hours, including availability for day and night shifts, as well as weekend on-duty shifts, to meet the needs of our global clients and operations.

Authority: He/she will be reporting directly to the Audit Operations Manager - EMEA.

Evaluation: Periodical evaluations every 6 months.

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the insurance, property management or financial industry is required

DIGITAL MARKETING BRAND COMPLIANCE MONITORING SPECIALIST

Job Title: Digital Marketing Brand Compliance Monitoring Specialist

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

Partners with the hiring managers and the people team to drive and execute hiring for open vacancies – owns and ramp up projects

Responsibilities (how we will measure success

• Ensures all KPIs are achieved at target (minimum commitment: Productivity, Consistent Excellence and delivering high candidate experience levels and more).
• Proactively and independently drives one’s area of responsibility.
• Leads, guides and impacts overachieving team initiatives and projects.
• Responsibility for all dimensions of customer satisfaction of own vacancies nps and actively work on improvement.
• Partner with other TA partners and CERs

Key competencies for position and level

• Has an expert understanding of assigned BU, country, region or function in their scope and talent market.
• Understands and shapes the role and requirements and develops the right talent attraction strategy to ensure high quality of hire with reasonable time to fill and costs (incl, job ad channel strategy).
• Sources directly, identifies and wins over hard-to-find and scarce passive candidates across multiple channels.
• Actively grow and converts from talent pools
• Continuously improves talent assessment approaches, using IQ-EQs interview toolkit with assigned stakeholders ensuring structured interview approach and assessment of both internal and external talent
• Understand IQ-EQs reward strategy and benefits and is able to win over candidates with our purpose and values
• Expert understanding of candidates’ needs, requirements, situations, and aspirations and, based on this, negotiates offers and closes a very high-offer acceptance rate.
• Analyses and presents data from internal and external sources, takes ownership of action plans and leads conversations with assigned stakeholders.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Lives and actively promotes TA principles.
• Identifies areas of improvement and develops solutions with guidance.
• Shares know-how, best practices and experience within the team to increase excellence.
• Is a proactive expert and trusted partner to hiring managers up to L6; influences their decision-making and steers the hiring of their business unit in their scope
• Actively drives adoption of productive hiring culture and secures senior sponsorship at BU level.
• Adjusts their communication style to the audience and curates the information accordingly
• Is responsible for successful collaboration and partners with stakeholders HRBPs, and peers to increase the impact
• Owns, engages, trains and enables on TA-wide topics with business stakeholders applying data to influence decisions
• Manages escalations with appropriate solutions
• Ability to generate a high volume and high quality candidate pipeline under very tight timelines
• Advise stakeholders on market conditions

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model. 
• Manage client inquiries using case management tool, email, and/or live chat support service. 
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.  
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning thru training session and mentoring to new hires and peers.
• Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Our AP Client Licensing team is at the heart of our operations, ensuring the integrity of the payment system and supporting our clients as they develop and expand their electronic payment businesses. Licensing team grants client licenses and conducts initial client onboarding and due diligence checks. Also, Licensing team maintains client lifecycle updates including sponsorship change, legal name change, ownership change, license upgrades and downgrade, and termination. With the expansion of Visa’s business, we're looking for a dedicated individual to support Visa’s new businesses and strategies. This is your chance to be at the forefront of onboarding more clients and businesses, shaping the future of electronic payments.

What a Licensing Consultant does at Visa:

A Licensing Consultant is a client facing and individual contributor role responsible for offering customized consultative support on license requests with mid to high complexity, along with applying in-depth knowledge of Visa Bylaws and Visa Rules, eligibility criteria and regulatory requirements across the AP region. You will also provide upfront Licensing consultancy as to address and manage client expectations and clarify requirements to support a good first impression of onboarding as a client with Visa.  Responsibilities also include proactively taking a broad perspective to identify innovative solutions and looking for opportunities to improve processes to further increase team’s efficiency and effectiveness.

In this role, you are expected to:

• Work closely with client facing teams to provide upfront guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client experience of onboarding with Visa and service offerings.
• Support Visa Partner Portal (VPP) queries related to Licensing flows.
• Monitor all license application workstream tracks across key stakeholders Compliance, Credit Settlement Risk & Risk Management, and update status in OneCRM Dynamics
• Execute requests related to administration of client’s licensing lifecycle, including sponsorship options, license upgrades and downgrades, mergers, acquisitions and terminations.
• Provide consultation on questions/issues across breadth of client’s licensing lifecycle, requiring in-depth understanding of Visa Bylaws and Visa Rules, and regulatory requirements.
• Present to client and internal stakeholders on the licensing process, timings, and expectations. This may require creation and/or customization of materials for the client(s) and internal stakeholders, providing status updates and advocating for the client with various internal functions.
• Formulate recommendations and refers cases to Manager, exercising judgment to identify unusual scenarios or potential risks.
• Identify trends in the business and escalates to management any areas potentially needing to be re-evaluated, provides recommendations accordingly.
• Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
• Provide training to new staff or those taking new responsibilities, as well as requestors and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute and participate in providing business requirements and enhancement requests for tools and systems that require engagement within and across teams and perform acceptance testing.
• Manage communication channels for Licensing resources to ensure they are up to date, client-focused and effective.

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to support strategic business objectives and deepen partnerships with clients, enabling Visa to bring greater value to our clients and their business.

Projects you will be a part of:

As part of the team, you will get an opportunity to work on strategically important projects for Visa and our Clients.

• Streamline licensing process for prospective and current Visa clients, including non-banks
• Work with cross-functional team to identify opportunities and leverage on internal tools and expertise and develop holistic solutions to help increase service quality, revenue and efficiency for clients

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Guarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position.

Service Management

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client.
• Support the generation of thought leadership materials.
• Support account executives building materials to new conversations with prospect clients

Efficiency / standardization / transformation

• Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Governance

• Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
• Control over internal work times (time tracker).
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfillment of the service model agreed with the client (service mix).

ROI

• In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)

Self-development

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.
• Career Path auto management.

Promote self service to customers

• Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points.

Prepares candidate information reports related to leasing, permitting and land use viability. Prepares lease or other real estate agreements. Coordinates with or supervises outside vendor partners, environmental engineers, architectural & engineering firms, title search firms, engineers and drafting technicians to ensure transactions close within defined timeframes. Identify potential risk scenarios. Draft and proof recordable transaction documents, easements, warranty deeds, etc. for legal department review. Prepares zoning and permitting applications. Monitors progress of the application and facilitate jurisdictional requests for additional information because of the application review process. Prepares collocation applications and manages the process through Notice to Proceed (NTP). Ensures compliance to the quality and safety goals and objectives.

• Serves as primary Site Acquisition Manager for site project including leasing, permitting and land use processing. 
• For new-build projects, responsible for site acquisition activities from initial search ring release through NTP. 
• For existing site modification projects, responsible for site acquisition activities from collocation applications, leasing and zoning audit through NTP.
• Provides candidate-specific recommendations for leasing and land use viability. 
• Communicates activities with team members and other departments, as needed.
• Provides site sketches, as needed.
• Attends field site visits for candidate and engineering viability.
• Reviews title reports for ownership, encumbrances, easements, etc., and provides recommendation for leasing viability.
• Interviews zoning/permitting personnel to obtain jurisdictional approval requirements for installation of wireless communication facilities and/or related wireless equipment as project scope defines.
• Completes zoning ordinance reviews.
• Reviews zoning drawings for compliance with jurisdictional, regulatory and client requirements.
• Prepares, submits and obtains jurisdictional entitlements which may include applications and presentations before governmental or architectural review boards. 
• Completes Lease & Zoning Audit Reviews for site modification projects.
• Coordinates with tower owners and/or private landlords to negotiate and secure lease entitlements as project scope defines. 
• Completes collocation applications required by Tower companies and associated documents.
• Coordinates with client and engineering departments to obtain information necessary for entitlement applications (RF Affidavits, propagation maps, photo-simulations, etc.)
• Reviews and approves site specific documents for quality and completeness.
• Monitors and tracks progress on all open transactions.
• Maintains a high degree of customer service and integrity when dealing with clients.
• Other duties or special projects, as assigned.
• Verifies and/or obtains Enhanced 911 addressing.
• Individual contributor with no subordinates. 

Octal Philippines Inc. is on the lookout for a dedicated Business Analyst to enhance our growing team. In this role, you will be responsible for identifying business needs, analyzing processes, and developing solutions to optimize performance across the organization. You will collaborate closely with stakeholders to gather requirements, conduct thorough analyses, and ensure that our systems align with business objectives. Your contributions will directly impact the efficiency and effectiveness of our operations.

• Analyze business requirements document, and seek-approval from end user
• Collaborate on project team on completion of deliverables. Facilitates meeting of EMR vendor and company's end-user
• Conduct testing prior to endorsement to end-users. Conducts initial investigation prior to endorsements to EMR vendor
• Document design and resolution to test findings

Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years of experience in business analysis or project management.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience with data analysis tools and methodologies.
• Excellent verbal and written communication skills.
• Understanding of system development life cycle (SDLC) and Agile methodologies.

• Health Insurance
• Standard Statutory Benefits
• Allowance

PPC STRATEGIST

Job Title: PPC Strategist

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Duties and Responsibilities:

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager 
• Has advanced knowledge of project accounting, providing support for the most complex and/or large scale project
• Makes recommendations for project improvement based on review of financial results and knowledge of project(s). 
• Researches general ledger account reconciliations, journal entry preparation and A/R cash adjustments.
• Works with customers or clients to gather and provide information
• May review contracts for additional service opportunities and assist in converting project proposal into project budget.

Octal Philippines Inc. is a reputable IT solutions company seeking a talented and motivated individual to join our team as a Junior BI Developer. As a Junior BI Developer, you will be responsible for designing, developing, and maintaining business intelligence solutions to empower data-driven decision-making within the company. This is a fantastic opportunity for someone who is passionate about data analytics and is looking to kickstart their career in the field of business intelligence.

Responsibilities:

• Provides assistance to BI team in all aspects of the development, testing, data validations and implementation of the project
• Learn and understand Data Warehousing, Business Intelligence (BI) and ETL
• Gain expertise in BI tools such as IBM Cognos, Power BI and Staq and utilize them on future projects
• Work with the team in documenting project details, workflows, technical specifications and operational procedures
• Continually improving coding skills

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in developing and maintaining business intelligence solutions
• Proficiency in at least one BI tool (Power BI, Tableau, QlikView, etc.)
• Strong understanding of data analysis and data modeling concepts
• Experience with SQL and data querying
• Knowledge of ETL processes and data integration
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

• Health Insurance
• Standard Statutory Benefits
• Allowance