Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the colleting/billing industry is required

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

• 2 years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

Octal Philippines Inc. is a reputable IT solutions company looking for a skilled VB.NET Developer to join our dynamic team. As a VB.NET Developer, you will be responsible for designing, developing, and maintaining applications using the VB.NET framework. This is an exciting opportunity for a motivated individual with a strong foundation in VB.NET development and a passion for creating robust software solutions.lated technologies

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in VB.NET development
• Strong proficiency in VB.NET, SQL Server, and related web technologies
• Experience with object-oriented programming principles
• Understanding of software development methodologies and best practices
• Excellent problem-solving skills and attention to detail
• Ability to work effectively in a collaborative team environment
• Strong communication skills, both written and verbal

KEY SKILLS

• skill set Knowledge on python, Sgl Server, crystal report   and System analysis and design
• so basically will be a senior programmer.. will create  adhoc programs in the shortest possible time. 
• With good communication skills, analytical people can work with a team. has good leadership skill

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

The Website Migration Account Manager Level I will be responsible for providing exemplary personal relations and technical service to customers to ensure their satisfaction. This position will be expected to go above and beyond to not only address immediate issues for customers but to ensure customers are setup for success until the completion of their migration. 

Essential Duties and Primary Accountabilities: 

• Provide inbound phone support to and onboard new website migration customers​
• Provide technical support to customers regarding website migrations via inbound and outbound phone calls​
• Perform quality assurance testing on the functionality of migrated sites​
• Install SSLs, configure firewalls, update DNS and other tasks necessary to complete website migrations​

GAO - Hosting Tech Lead (HTL) is committed to providing our internal and external customers with World Class Customer Service. They pride themselves on:

• High quality support to ensure that the Customer Care team members can learn and troubleshoot our hosting products/services as effectively as possible.
• Promoting first call resolution and customer retention.
• Being the primary technical resource for call center operations.
• Ensuring that issues are identified with urgency and are managed until resolution.

The ideal candidate for this role will gain an advanced understanding of troubleshooting hosting technologies both unique to GoDaddy and also standard to the hosting world. You will have the opportunity to work with senior individuals in these roles and gather the understanding and skills to troubleshoot and maintain enterprise level environments.

Responsibilities:

• Employees will be required to provide advanced support via chat and tickets
• Employees will work with technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
• Success in this position would require an employee to handle escalated incidents through IRIS/Jira Service Desk
• This position would require an employee to test and assist in the resolution of system and process issues within the call center environment
• Employees will need to test and assist in providing a conduit of communication between the call center and the development teams
• The successful candidate must know how to assist management in developing approaches to address system and service challenges and opportunities
• The successful candidate must possess especially strong knowledge and be versed in GoDaddy Help, Confluence, and General Hosting Knowledge

Advanced Technical Support

The ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.

Responsibilities

• Provide advanced support via chat, and accompanying support via phone when necessary.
• Provide technical/product support for related departments including Fraud, OCEO, Domain Services, Development groups, and Product Managers
• Handle escalated incidents through JSD/JIRA
• Test and assist in the resolution of system and process issues within the call center environment.
• Test and assist in providing a conduit of communication between the call center and the development teams.
• Assist management in developing approaches to address system and service challenges and opportunities.
• Candidate must possess especially strong knowledge and be versed in the Help Articles, Sharepoint, Confluence, and General GoDaddy Product Knowledge.
• Admin tasks, data analysis, updating KEDB/Jira, and sending updates to C3 guides.

Email Advanced Technical Support

The Email Advanced Technical Support Team is committed to providing our internal and external customers with World Class Customer Service.  They pride themselves on:

• High quality support to ensure that the Customer Care team members can learn and troubleshoot GoDaddy products as effectively as possible.
• Promoting first contact resolution and customer retention.
• Being the primary technical resource for call center operations.
• Ensuring that issues are identified with urgency and are managed until resolution.

Responsibilities

• Provide immediate Advanced Support via chat, and accompanying support via alternative contact methods (Slack/Skype/email/phone) when necessary
• Provide technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
• Handle escalated incidents through Jira Service Desk and IRIS
• Identify and assist in the resolution of system and process issues within the call center environment
• Assist in providing a conduit of communication between the call center and the development teams
• Assist management in developing approaches to address system and service challenges and opportunities
• Be well versed in Help2.0, Confluence, ATS Wiki, Care tools, and ATS Tools.

• Negotiates with suppliers and ensures items are ordered and approved within the specified cut-off.
• Coordinates with the requestor’s correct product specifications to ensure orders are correct and follow-up deliveries from suppliers to ensure timely deliveries of orders.
• Continuous product sourcing to find alternative items and supplier development to obtain several sources.

The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside the technical and operational organizations to optimize Customer Experience, System Quality, and Operational Efficiency.

Responsibilities include handling all support cases and inquiries, including supporting customers who use Registry products and tools along with monitoring and troubleshooting the Registry platform, product set, and customer integrations to the product suite.

The expectation for this position is to be able to solve a high percentage of customer inquiries via Web, Email, and Phone connected to a Support Ticketing System, and work directly with the external Customers and internal Team Members to identify and resolve customer issues.

The Customer Support team works on a 365x24x7 roster. This position may be required to work weekends and evenings.

Essential Duties and Primary Accountabilities

• Fields help desk calls, chat, email, and/or other communication from users with inquiries regarding Registry systems, products, policy compliance, and similar concerns.
• Maintain customer tickets with current information and provide draft updates for support documentation if requested.
• Assist customers with the use of the Registry product suite. Collect, analyze, investigate, and resolve customer-facing issues based on the facts presented by the customer and knowledge of the product line. Applies knowledge of Registry systems and products to solve problems.
• Consult with users to determine steps and procedures taken to identify and resolve the problem.
• Be an integral part of a team environment and act as a central subject matter expert for appointed issues and customer inquiries.
  • Collaborates with other staff to research and resolve customer-facing issues. 
• Collaborates with product managers and engineering team(s) to explain errors and/or recommend modifications in customer systems.
• Strong organizational skills
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
• Maintain Email, Phone, and Ticket response times in accordance with SLAs.
  • Provides timely escalation of issues within the organization as necessary
• Performs other related duties as assigned.
• Maintains and seeks knowledge of Registry technology innovations and trends.
• Available for multiple schedules for 24x7x365 support hours.

As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

Sutherland is seeking a reliable and detail-oriented person to join us as a Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Professionals in this role get to:

WORK ON COMMUNICATIONS: Performing weekly effectiveness and efficiency coaching for consultants to ensure the team’s productivity. Conduct weekly side-by-side time with consultants. Supporting Team Leaders in setting improvement programs and action plans for consultants. Gathering up-to-date information and integrating feedback into the best practices. Handle escalations.

KNOWLEDGE MANAGEMENT: Informing training, consultants, and Ops of any gaps in player support. Participating in the creation of new procedures, processes, etc. Collecting product information from clients. Spreading product knowledge to operations. Update existing procedures. Updating knowledge management database. Handle first level of escalation as needed.

PROVIDE TRAINING: Providing recommendations to assist in creating new training programs. Identifying and reporting any training needs to maintain quality level.

ENSURE QUALITY: Calibrating with TMs, QAs, and clients, at regular intervals, monitoring and analyzing transaction monitoring results. 

Leaders in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

• Coordinates and provides administrative support to all areas of the Housekeeping department.
• Ensures work orders are completed and timely release of rooms based on the daily arrivals.
• Guarantees housekeeping guest amenities and supplies are well stocked and well inventoried to ensure the ultimate comfort, cleanliness, safety and standards for all guests and members.

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and serving as a liaison with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, resourcefulness, and the highest degree of confidentiality.

• Closely coordinate with the executives in maintaining their diaries. This should be aligned to the executive's preferences, priorities, leniencies, and limits, to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and database in response to and in anticipation of executive's needs
• Able to arrange domestic and international travels (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit Executive’s expense reports aligned with service level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of Team Lead.
• Perform other related projects and duties as assigned.

The QA Technician is responsible for assuring that the feeds produced conform to specifications. The position is also responsible for the proper sampling and analysis of incoming raw materials and finished feeds. Ensures that all ingredients received are according to specifications and are still in good condition before use by production. The position will also assist in the implementation and documentation involving ISO, HACCP, and Good Manufacturing Practices..

Quality Standards Management

1. Conducts inspection, analysis, and disposition of raw materials in storage bins and prepares reports.

2. Conducts inspection, analysis, and disposition of finished feeds to determine conformance to specifications and records inspection details.

3. Informs concerned department/s on deviation/non-conformity found to ensure that corrective actions will be implemented.

4. Conducts Mycotoxin analysis of selected raw materials and finished feeds and provides feedback to the immediate team leader for disposition.

5. Files and maintains feed sample analysis records.

6. Implements standard operating procedure on retained sample management.

7. Conducts Near Infrared Reflectance (NIR) diagnostic and check cell test.

8. Conducts analysis of in-process samples and provides feedback to production for process adjustments.

9. Conducts weekly bulk density monitoring and prepares reports.

10. Prepares monthly samples for wet analysis and ensures third party laboratory analysis is conducted.

11. Conducts inspection, analysis and issues final disposition on  identified Non Conforming Products and Raw Materials including aging finished goods.

12. Conducts mixer test.

13. Conducts calcium and phosphorus analysis for layer feeds using secondary methods and provides immediate analysis result and disposition.

14. Verifies micro hand adds preparation report versus implemented formula to ensure accuracy.

15. Assists in the design, development and handles implementation of quality control standards and programs.

Cost Management 

1. Monitors reprocessed materials (RPM) inventory.

2. Checks/inspects production run ticket for critical feed-types.

3. Monitors on-hold finished goods and on-hold raw materials  and ensures   chemical and wet analysis is conducted by third party laboratory.

Record Management

1. Prepares and provides  feed evaluation report to all concerned departments.

2. Manages and maintains a recording system of all   analysis results of finished feeds and raw materials used for easy retrieval and reference.

3. Accomplishes shift reports (QA Technician shift report, FSAR, bin bottom, in-process monitoring) at every end of shift.

General Tasks 

1. Manages QA samplers, laboratory supplies and samples inventory.

2. Participates and contributes with cross-functional teams involving various process improvement activities.

3. Conducts analysis and provides feedback on customer complaints in relation to feeds quality.

4. Performs jobs other than the current assignment under the following situations:

- When the employee assigned to do the task in question is on leave.

- When the employee assigned to do the task in question is out of the work area due to other assignments such as official business trips, field work, special projects, attending seminars or trainings.

- When the employee assigned to do the task in question is assigned to do jobs of  higher priority.

1. Complies any or all of the following as may be assigned or required:

- Be a core group member in any of the company's Integrated Programs

- Be a member of QIT within the department and may be requested to be a member in a cross-functional project team.

1. Actively participates in company programs and during meetings and discussions and come up with suggestions for improvement in the areas of quality, efficiency, productivity, security and safety, sanitation and food safety, environment, waste reduction, sustainability, social responsibility and risk management.

2. Takes an active role in the implementation and maintenance of systems such as ISO and 5S/GMP/HACCP.

3. Performs other related tasks as may be directed by the Immediate Team Leader or Department Head.

SAP Support and Troubleshooting

• Ensure the accurate and real-time execution of tasks related to the process/es they are responsible for, including the recording of information and report generation in the designated forms and platforms (e.g. SAP). 

• Integrate with other parties/ functions whose processes are interfaced with their processes (to enable alignment, efficient flow of the process, and effective implementation of controls).

• For detailed SAP-related tasks, please refer to the attached RACI

FOOD SAFETY:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

OTHER TASKS:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 

2. Performs other tasks related to the job as may be assigned by the immediate superior.

The QA Analyst is responsible for assuring that the analytical procedures are conducted accordingly for both finished goods and raw materials.  The position is also responsible for ensuring laboratory equipment are functional and regularly calibrated. Ensures that all routine and monitoring analyses are regularly conducted and provide accurate and precise results to relevant stakeholders. The position will assist in the implementation and documentation involving ISO, HACCP and Good Manufacturing Practices.

Key Duties and Responsibilities

1. Conducts routine primary method of analysis based on the sampling plan. 

2. Conducts regular equipment internal calibration and maintenance.

3. Monitors and conducts routine analyses of Finished Feed and Raw Materials as required in the established acceptance parameters.

4. Ensure that monitoring analyses for Finished Feed and Raw Materials are conducted based on schedule.

5. Ensure that secondary methods of analyses are regularly validated.

6. Ensure the accuracy and precision of results forwarded to relevant stakeholders.

7. Ensure the implementation of laboratory safety and regulatory compliance.

Records Management

1. Maintains a recording system of all analytical results and validation..

2. Maintains a monitoring system of equipment calibration.

3. Prepares and sign Certificate of Analysis.

4. Prepares various report as assigned.

General Tasks

1. Monitors results of analyses of samples submitted to 3rd party Laboratory.

2. Monitors laboratory costs and engage to cost saving initiatives.

3. Monitors laboratory wastes generation and disposal.

4. Monitors laboratory tools and supplies inventory. 

5. Maintains laboratory cleanliness and implementation of 5S.

6. Participates and contributes with cross-functional teams involving various process improvement activities.

7. Perform jobs other than the current assignment under the following situations: 

- when the employees assigned to do the task is on leave

- when the employees assigned to do the task in question is out of work area due to other assignments such as official business trips, field work, special projects, attending seminars or trainings

- when the employees assigned to do the task in question is assigned to do jobs of higher priority

1.    Complies any or all of the following as may be assigned or required:

          - be a core group member in any of the company's Integrated Programs

         - be a member of QIT within the department and may be requested to be a member in a cross-functional project team.

1.   Participate in company programs and in meetings pertaining to quality improvement, efficiency, productivity, security and safety, sanitation and food safety, environment, waste reduction, sustainability, social responsibility and risk management.

2.   Takes an active role in the implementation and maintenance systems such as ISO and 5S/GMP/HACCP.

3.   Performs other related tasks as may be directed by the Immediate Team Leader or Department Head

FOOD SAFETY:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

Are you capable of using your business skills and technical expertise to create and provide solutions and analysis for both clients within the company and those outside of it? Are you open to learning how to understand, analyze, and utilize available data to guide business and strategic decisions company-wide? 

Great! Why don't you join us as our Report Leader? 

You will be expected to:  

• Manage our team in Cebu responsible to review product inspection reports;  
• Monitor team performance to ensure team KPI targets are met;  
• Arrange work shifts to accommodate for the workload;  
• Support team leaders with training and development activities;  
• Implement any new processes/strategies handed down by the top management;  
• Review reports validated by team members and make suggestions on improving report quality;  

We may also ask you to:  

• Work on claim investigations;  
• Carry out any other management tasks necessary to keep your team on the ball and our service quality excellent.

• You will implement SaaS solution onboarding for vendor restaurants
• You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
• Your success comes with the high activation rate / usage on the system by the vendor
• Provide online and on-site support to vendor restaurants on table ordering system implementation and usage
• Visiting vendor restaurants and ensuring table ordering system implementation in place
• Provide training and guidance to vendor & BD team where necessary any other adhoc task required
• Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff

• Implementing systems and conducting checks to ensure food handlers practise good food and personal hygiene during food preparation;
• Assisting operators to conduct in-house supervision and correct irregularities detected;
• Provide training and guidance to employees on best practices for maintaining cleanliness, hygiene, and quality standards.

• The main responsibility of this role is to manage data reporting and project deliverables including:
  • Maintains EHS tools for data presentation and delivery to clients, including all database/dashboard configurations.
  • Assists internal clients in all elements of successfully operating the monitoring systems.
  • Performs data analytics and programming of workflow automation in support the I&E and NR GBS projects

Specific Responsibilities   

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Designs, manages and supports data dashboard deliverables and associated project workflows for analyzing continuous monitoring data to strict quality and ethical standards.
• Provides total project team responsiveness.
• Responsible for liaising with project teams in order to have a full knowledge of project requirements, and documenting requirements accordingly
• Carries out project work including development and creation of analytical data outputs and reports to complement and assist with wider objectives on client EHS projects.
• Performs various data analytics functions, including building reports and dashboards using Power BI as required, including translating complex source data into meaningful visualisations.
• Implements workflow automation projects using various tools, especially Power Automate and similar workflow automation tools.
• Performs data modelling and database design, as well as data manipulation and transformation using Power Query, SQL and other coding languages (VBS, Python, etc.).
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
• Keeps I&E/NR Head of GBS, GBS Supervisor and any other key personnel informed immediately of all operational issues, including:
  • Personnel matters affecting performance,
  • Failure to meet turnaround requirements,
  • Failure to meet ISO17025, country certifications and assigned SGS lab standards where applicable,
  • Inconsistencies in quality so they may be rectified immediately,
  • Additional training requirements identified.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Maintains a working knowledge of all required analytical procedures in the section.
• Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.
• Able to respond to technical queries.

The role will be supporting the day-to-day payroll services for the assigned region (Middle East) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Responsibilities & Duties: 

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance and alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

We are currently looking for a highly experienced construction estimator at a senior level who is available to join our team immediately. The ideal candidate should possess extensive expertise in general contracting, specifically in the areas of electrical, wireless, OSP (fiber). The candidate should have a proven track record in estimating, bidding, and scoping, with a career lasting between 10 and 15 years. The candidate should have extensive experience in estimating for the US telecom construction and EV charging station industries.

We are looking for a self-reliant individual who is very productive and accountable. Please do not hesitate to submit your application if you believe you are the best candidate for this role.

• Actively participates in the actual task and guides the estimation team, ensuring the timely implementation and completion of the entire estimate delivery process.
• Analyze bid documents critically, comprehend risks and opportunities, and communicate them to the leadership team.
• Develop comprehensive estimates that are based on bid-build, design-build, or CM/GM construction documents.
• Perform an initial assessment of the specifications and drawings to confirm that all necessary documentation is present and to ascertain the scope of the project.
• Organize the bid team, providing guidance and leadership in the areas of strategy, schedule, and means and methods.
• Create comprehensive estimations for personnel and production costs, and discuss with the estimating team to review the prices.
• Conducts technical and plan reviews as needed.
• Develops unit costs with precision.
• When required, provide detailed quantity takeoffs for specific trades.
• When necessary, solicits and analyzes subcontractor and vendor pricing input.
• Accurately assesses and plans the takeoff workload. 
• Compile and oversee the actual cost in comparison to the estimated cost while maintaining a record of the project's cost history.
• Forges successful partnerships with customers, the design team, subcontractors, suppliers, and user groups that align with and reinforce the organization's fundamental principles and surpass or equal customer expectations.

Team Summary

The North America Digital Implementations team provides content services and implementations support to the overall NA Implementations group for products and services such as DPS Mobile, Visa Campaign Solutions (VCS), Visa In-app Provisioning for SDK & API, and other digital initiatives and offerings.

What the Implementation Consultant for Digital Implementations will do

The Implementation Consultant is responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role requires strong communication, organizational, analytical and execution skills as well as working independently with guidance only in the most complex situations.

Key Responsibilities

• Lead and execute high quality implementation support to Visa clients and processors to ensure client expectations are exceeded.
• Provide project support for Content Services (HTML coding, image assets, etc.) and non-Content Services projects for digital product implementations.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion to success from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
• Communicate complex, technical concepts in a focused and well-organized manner.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet delivery commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality and efficiency.
• Establish great collaboration with business partners by being able to speak confidently and professionally.
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

Projects you will be a part of:

The Implementation Consultant will work on projects such as SDK Enablement and BIN Adds, VCS Campaign Operations, VCS Content Services, Transaction Alerts configuration and other digital implementations projects. You will get the opportunity to partner with the Global Implementation teams in understanding the project requirements and work with other internal partners to implement them successfully. You will also have to work closely with Product, Client Readiness and Tech teams as we continue to expand our businesses and resolve issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.