We are seeking an experienced Senior Product Marketing Specialist to join our team. You will own product marketing strategy and messaging for our customer service software, drive product launches, craft positioning, and enable sales. This is a hands-on role where you'll collaborate with product, engineering, sales, and marketing to ensure Helpshift delivers remarkable experiences for customers. You will report to the Head of Product Marketing.

What you'll do:

• You will help analyze the needs of different customer types, refine target personas, segmentation, and ideal customer profiles.
• You will craft crisp, clear, and differentiated positioning of Helpshift’s products and create relevant content based on this positioning.
• You will educate teams on market trends, prospect pain points, and competitive intelligence.
• Oversee the development and execution of launch activities for new products including working closely with Product, Sales, Support, and the rest of the Marketing team.
• You will support the global sales team with up-to-date positioning and sales content.
• You will partner with marketing to plan and support campaigns and demand-generation programs.
• You will assist in creating product demos that showcase how Helpshift's software platform works.
• You will assist in creating content including presentations, datasheets, whitepapers, customer stories, web copy, campaign content, sales enablement content, and more.
• Conduct user, market, pricing, and competitive research—both qualitative and quantitative—to better understand and evangelize market trends and apply key learning to new initiatives and in doing so ensure the team can communicate the key differentiators of our product and identify opportunities for future growth.

• 5+ years of B2B product marketing experience, with a track record of successful product launches. At least two of these years in SaaS.
• Proven record of creating compelling positioning, messaging, and thought leadership content.
• Experience in buyer research and gathering current/prospective customer data to drive the development of messaging and positioning.
• Strong communicator able to distill complex ideas into simple, powerful stories.
• Strategic thinker who starts with the customer and works backward.
• Passion for customer experience and contact center technologies.
• Comfortable working cross-functionally in a dynamic startup environment.
• Data-driven approach to position products, quantify market opportunity, and measure success.
• BA/BS degree in business, marketing, or related field required.

• This role offers a WFH setup, however, all team members are still expected to report on site depending on business needs.
• HMO and Life Insurance
• Non-taxable Allowances
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

Eram Talent is a leading recruitment agency that specializes in talent acquisition. We are currently seeking a skilled and experienced CP Inspector to join our team. As a CP Inspector at Eram Talent, you will be responsible for ensuring the effectiveness and integrity of the cathodic protection systems.

You will perform inspections, tests, and evaluations on cathodic protection systems to ensure compliance with industry standards and regulations. The successful candidate will have a strong understanding of cathodic protection principles and practices, as well as excellent problem-solving abilities.

• Minimum 14 years’ experience with diploma or 7 years’ experience with BSc Engineering degree.
• NACE CIP-1 & NACE CP Certifications
• NACE CP2 or SA Coating Inspector Level 1 or CSWIP-BGAS Gr2 or SSPC PCI-1 or equivalent
• Knowledge of cathodic protection principles, methods, and techniques.
• Experience in performing CP inspections and tests.
• Familiarity with industry standards and regulations.
• Proficient in using CP testing equipment and software.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong analytical skills.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Virtual Assistant

Salary range: 900-1000 USD/month

Schedule: M-F 7AM-3PM PST

ABOUT THE COMPANY

CJN is a one-stop shop for all event planning needs, with over 20 years of marketing and event planning experience. Their commitment is to create personalized, engaging and detail-oriented events and comprehensive service that makes them different from the rest.

Responsibilities:

• Data Entry
• Responding to emails (some are FAQs for specific events and some are client-specific, setting up meetings, details to relay)
• Calendar management
• Reconciling reports, keeping event websites updated
• Email management/admin tasks
• running reports
• rooming lists
• ordering promotional items
• name badges
• keeping contact information and contact lists up to date in Excel for easy and clean loading into mail merges

• Tools - Excel. Canva, Google workspace
• 2+ years of Virtual Assistant experience
• Knowledge in Hospitality/ Events (big plus)
• Good written and communications skills
• Proactive in giving suggestions/insights
• Knowledge in project management
• must be familiar and able to work with event management platforms

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position:   Executive Assistant

Working Hours: Mondays to Fridays, 8 AM - 4:30 PM Eastern Standard Time (subject to change)

Salary Range: $900-$1,000/month

About the Company 

This company specializes in relocating residents to affordable housing communities that are undergoing rehabilitation. Our experienced team understands the unique challenges that come with these types of relocations and works to make the process as seamless as possible for those involved

About the role

The ideal candidate is capable of communicating on a daily basis, is excellent in project management, and can work independently.

Duties and responsibilities: 

• Answer calls promptly
• Learn about the business
• Identify customer needs, resolving customer’s concerns in a timely manner
• Maintain Database
• Answering customer questions via call and email
• Data entry for reporting

• 2-3 years of experience as an Executive Assistant or similar position
• Excellent communication skills, verbal and written
• Proficiency in Microsoft Office Suite (especially Excel) and/or Google Suite
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Great problem-solving skills with efficiency
• Can work independently
• Self-led and confident 

LOOKING FOR FILIPINO or PHILIPPINE-BASED CANDIDATES

Position: Inventory Planner
Working Hours: M-F 9AM-5PM EST
Holidays: US & PH Regular Holidays
Salary: 1,000 - 1,200 USD

Duties / Responsibilities

• Analyze sales trends and historical data to forecast demand for products
• Order inventory from suppliers and ensure timely and cost-effective delivery
• Monitor inventory levels and adjust orders to prevent stock-outs or overstocking
• Develop and maintain inventory reports and other relevant documentation
• Coordinate with sales and marketing teams to ensure inventory levels meet demand
• Continuously review and improve inventory management processes to optimize business performance

• 5 years of experience in the field
• Bachelor's degree in Business Administration, Operations Management, or any related field
• Must have experience working with freight companies that handle "dangerous goods.
• Ideally this person has experience with Flexport or other freight and 3PL services. 
• Proven experience as an Inventory Planner or similar role
• Strong knowledge of inventory management best practices, including forecasting demand, ordering inventory, and managing inventory levels
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Excel and other relevant software
• Experience with inventory management software, such as SAP or Oracle, is preferred

Position : Patient Intake Coordinator

Working Hours : Mondays to Fridays; 8am - 5:30pm CST/ 10PM to 7:30AM PHT

Salary range : $800 - $1,500USD

BACKGROUND OF THE COMPANY

We are an extremely busy and fast paced medical practice. We specialize in Rheumatology and Sports Medicine. 

ABOUT THE ROLE

We are seeking an experienced Virtual Medical Receptionist to join our team! You will be responsible for scheduling new patients by providing excellent client service, managing our leads using a CRM software, managing one of our providers schedules as well as other administrative tasks.

Responsibilities:

• Answer inbound calls from new patients and schedule their appointments appropriately
• Manage various lead sources using a CRM software
• Discuss upcoming procedures with patients
• Process payments and enter payments into patient ledger
• Obtain medical records + assist with the daily audit
• Schedule leads + referrals sent to us from our affiliate network
• Develop and maintain a knowledge base of the evolving products and services
• You are expected to have reliable technology and internet capabilities for remote work

• Strong verbal and written English skills are a MUST! This position has direct patient contact 100% of the time. We need little to no accent, a strong vocabulary and confidence when speaking.
• Registered Nurse (RN) in the Philippines (preferred)
• Previous experience in customer service, medical or dental offices, or other related fields
• Experience with G Suite (Google Sheets, Docs, G Chat)
• Able to attend working hours (reliability is a must)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: General Manager / AirBnb Specialist

Work Hours: Monday to Friday, 8:00 AM to 5:00 PM EST / 9:00 PM to 6:00 AM Philippine Standard Time

Holidays: US and/or Philippine holidays

Pay Range: $800-$1,500 per month

Company/Client Overview: 

Welcome to our company! your key to tailored stays across South Florida! Whether you seek a relaxing beachfront retreat or an urban oasis, our company crafts unforgettable experiences just for you. Our virtual assistant is here to personalize every detail, ensuring your stay is as unique as the vibrant destinations we serve. Discover the perfect blend of comfort and style – where your ideal getaway becomes a reality.

Responsibilities

• Manage Airbnb listings, including updating listing information, pricing, and availability
• Respond to guest inquiries and communicate with guests throughout their stay
• Coordinate check-in and check-out processes
• Handle any guest issues or complaints promptly and effectively
• Provide recommendations to guests for local activities, attractions, and restaurants
• Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
• Monitor and manage guest reviews and ratings
• Disputing reviews with Airbnb through understanding and referencing their Review Policy
• Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
• Financial reporting for clients monthly
• Invoicing clients and tracking invoices to make sure they are paid
• Communicate with cleaners to make sure properties are completed and pictures are provided, and needed supplies are reported

• At least 3 years of experience as an Airbnb virtual assistant is required
• Familiarity with the Airbnb platform and management tools
• Experience with using Hostaway is preferred
• Excellent communication skills, both written and verbal
• Strong customer service skills
• Attention to detail and ability to manage multiple tasks
• Ability to work independently and meet deadlines

ONLY OPEN TO FILIPINO CANDIDATES

Position: Business Development Representative

Work Hours (Client): Eastern 9am-5pm | M-F

Work Hours (MNL): MNL 10pm-6am | M-F

Pay Range: $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Pull lists, manage outbound sequences, help schedule/coordinate/chase down meetings, and work within Hubspot to create deals.
• Create lead lists 
• Work with tools and outsourced talent to scrape company and contact data Upload deals/MQLs to Hubspot 
• Build sequences within Hub or Lem 
• Support screening and triaging inbound leads Support creating landing pages and new sequences (for events, new initiatives, etc) 
• Support building sales materials for pitches and coordinating with design (screenshots, demo memberships, etc) 
• Work with Nick to train outsourced hire(s) on rev ops process

Minimum Requirements:

• At least 5 years of related experience
• Experience with Hubspot is required
• Experience with other tools like Lemlist, Apollo is nice to have but not required
• Good Communication skills

This role requires crafting and serving high-quality beverages and providing excellent customer service.

• Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.
• Greet and assist customers in a friendly, confident, and efficient manner. Answer customers' questions about menu items and offer recommendations. Deliver exceptional customer service to ensure customer satisfaction.
• Maintain a clean and organized workspace, including equipment and serving areas. Adhere to health and safety guidelines, including proper food handling and sanitation.
• Work quickly and accurately during busy periods to keep up with customer orders. Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.
• Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions. Make suggestions and upsell additional items when appropriate.