Incident Management Analyst

Metro Manila, Philippines
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Incident Management Analyst, your role’s importance lies in providing quality content and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE
Your day could see you:

• Identify, troubleshoot, coordinate and resolve contact centre facing issues in a timely manner

• Receive, resolve and coordinate requests relating to operational system requirements

• Provides reporting and administrative support across multiple lines of business.

• Request’s handling

• Receive, deliver, and coordinate requests on contact centre operational requirements

• Escalation Handling

• Identify, troubleshoot, resolve, and coordinate contact centre facing issues in a timely manner

• Notify and update users upon resolution of issue via ticketing system and/or phone, chat, email

• Document issues in system issue tracker

• Reports and Administrative Tasks

• Provide daily reports pertaining to but not limited to the following: queue, attendance, escalations, customer facing outages, and BCP related logistics and issues as needed

• Provides support during Disaster Recovery and Business Continuity Plan (BCP) as required.

• Practice and ensure compliance with the organization’s policies and procedures

• Performs other duties as assigned

A BIT ABOUT YOU

• Working knowledge of Microsoft Office Applications

• Strong technical and logical skills; can use different systems and can self-learn

WHAT SUCCESS LOOKS LIKE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•Collaboration: Brilliant jerks can be brilliant elsewhere.

•Impact: Do, get it done, and create impact.

•Passion: Be positive, bring passion and energy.

•Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

We are looking for a diverse HR professional who has a strong background in international talent acquisition, learning and development, and carrying out daily HR tasks such as handling employee grievances, compensation and benefits administration, performance management, preparation of employee retention plans, conducting disciplinary actions, and preparation of employee engagement plans. Should you hold the conviction that you are the ideal candidate we are seeking, we kindly request that you quickly submit your application.

Duties and Responsibilities

• Perform end-to end recruitment for our team in the Philippines and in the US. 
  • Contribute to the requisition's planning and preparation, and coordinate with the hiring manager regarding the credentials, responsibilities, and obligations of prospective employees.
  • Develop the job description and upload the job advertisement to the company's application tracking system.
  • Conduct internal and external sourcing. 
  • Screen the candidates. 
  • Conduct an initial interview and provide the hiring manager with your recommendation for the candidate.
  • Coordinate a candidate interview with the hiring manager.
  • Meet with the hiring manager to go over the interview's conclusion.
  • Extend a job offer to the successful candidate.
  • Send the employee the other necessary forms to complete the pre-employment requirement. 
  • Onboard the employee. 
• Deliver regular updates to the Manager of Talent Acquisition and Development regarding the status of recruitment.
• Administer compensation and benefits plans. 
• Contribute to the oversight of newly hired employees' healthcare enrollments.
• Contribute to the oversight of newly hired employees' PTO and Sick Time enrollments.
• Assist the HR department in formulating effective training and development strategies for the workforce.
• Provide HR with support in managing grievances from employees.
• Assist in monitoring and organizing the performance evaluation schedule for every employee. And coordinate the evaluation schedule with the department in charge.
• Assist the department managers in the process of issuing disciplinary actions.
• Provide support to the HR department in the development of programs for employee engagement and retention.
• Perform other HR duties as required.

The project manager that we are searching for should be able to contribute independently and collaborate with various divisions within our company. The project manager will be dedicated to fully assisting our CEO and should be able to handle our CEO's business to-do lists. The project manager should be able to hold the project management team accountable for project deliverables, as well as have good communication skills and the ability to manage the project and team efficiently. He or she should be able to handle a busy calendar of initiatives. Additionally, we are searching for a project manager with experience in wireless, OSP, and fiber construction. A background in civil engineering, as well as being extremely organized and detail-oriented, is highly preferred. If you believe you are the individual we are searching for, please do not hesitate to submit your application. We will contact you without delay.

Duties and Responsibilities

• The project manager will collaborate with and support our US project management team and our CEO.
• Plan, forecast, and reforecast projects, goals, objectives, budgets, and deliverables.
• Collaborate with the US project management team to identify and define project timelines.
• To complete the project on schedule and within budget while ensuring that the budgets are effectively allocated.
• Evaluate project risks and concerns, deliver timely resolutions when appropriate, and supervise the management of stakeholders' perspectives in order to identify the most optimal solutions.
• Provide support and collaborate with the US project management team and the CEO of the organization on daily operations.
• Actively oversee and coordinate the daily operations and tactics of diverse project implementation initiatives.
•  Ensure that employees and stakeholders are adequately informed of plans, progress, and status updates.
• Facilitate and organize meetings and action items, delegate responsibilities, and track progress with internal and external resources as needed. Furthermore, ensuring the progress and fulfillment of the action items.
• Recording important actions and carrying out decisions made in meetings.
• Putting together the presentation materials that are required for meetings with customers, as well as meetings with the CEO and the project management team.
• Ensure projects comply with established frameworks and maintain all necessary documentation for each project in the ERP system.
• Collect necessary project resources for the program manager in preparation for the internal kickoff of a new project engagement.
• Manage the CEO's calendar of initiatives and business to-do lists.
• Support the CEO by working together with people from various departments.
• Performing project-related duties as needed.

A SNAPSHOT OF YOUR ROLE

Join the A-Team and experience the A-Life!

Technical Support Agent Level 1
Mandaluyong City, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.

As a Technical Support Representative, you’ll represent the account and interact with clients through resolving product or service problems and ensure they are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day could see you:

·       Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

·       Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

·       Answer customer inquiries and transfer calls to the appropriate department as necessary

·       Ensure customer satisfaction by providing exceptional customer service

·       Create, maintain and update customer records with complete and accurate information

·       Contribute innovative ideas in the improvement of the customer journey

·       Ensure quality and standards, policies and procedures are maintained at all times

·       Perform other related duties as assigned by management

·       Championing team culture based initiatives such as the client's way

·       Handle complex cases and manage complaints that may occur through repeat interactions

A BIT ABOUT YOU

·       Basic understanding of home internet service and set up – Solutions Specialist Way

·       A solutions provider with a “CAN DO” attitude

·       Good organizational skills and the ability to multitask and prioritize

·       Excellent verbal and written communication skills

·       Problem solving and decision-making skills

·       Displays strong complaints handling and negotiation skills

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts

• Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understanding customer business challenges.
• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinating with order writers, engineer and customer to provision orders timely.
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints 
• Achieve Sales Target

A BIT ABOUT YOU

• Must have good communication skills - Preferred Berlitz score of C1, min accepted a B2.
• Typing of 25 words a min.
• Minimum 6 months exp in a BPO, preferred 1 year in an Inbound/Outbound Voice Process (pref with Sales/Unsell/Retention/CX) experience.
• Customer Service background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people 

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Schedule: Monday to Friday (07:00 AM to 4:00 PM MNL)

What are we looking for?

Skills Required:

• Minimum of 6 years of experience in recruitment marketing, employer branding, recruitment, human resources, corporate communications, marketing, or relevant fields.
• Extensive understanding of talent acquisition processes, recruitment marketing, and employer branding strategies.
• Offshoring and Regional experience/perspective is a plus.
• Demonstrates excellent business English communication, content writing, proofreading, and editing skills.
• Capable of working independently as well as collaborating effectively within a team, with strong organizational and project management abilities and great attention to detail.

What will you do?

• Lead all advertisement to the marketing campaign.
• Expertise in Google Ads, Google Analytics, and tools to track and report key performance indicators.
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics.
• Optimize conversion rates at each stage of the customer funnel, identifying and addressing potential drop-offs.
• Develop content that illustrates our life at work (for example, blog posts, videos, and infographics)
• Identify and promote the top reasons why employees stay with our company to attract potential candidates.
• Craft job descriptions that describe our benefits and company culture
• Enrich our careers page and social media accounts with multimedia, posts, and employee testimonials.
• Share job ads on various online channels (job boards, social media groups, professional communities) & Host and participate in job fairs and other career events.
• Collaborate with the development team to identify opportunities for improving the application user interface and user journey.
• Partner with email, performance marketing, and web teams to design, test, and evolve lead-nurturing tactics.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We are a leading provider of offshore talent for organizations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions. With a strong track record and rapid growth, ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimize their business operations with smarter ways to solve resourcing challenges.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P80,000 to P100,000 (Monthly Package)

Schedule:

• Full Time Role: Monday – Friday (09:00 AM - 06:00 PM AEST)
• Part Time Role: Monday – Friday (4 hrs/ day between 09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• PHP Laravel experience
• VueJS or ReactJS experience
• Proficient in MySQL/MariaDB
• Team Player
• Good communication skills

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based creative digital agency that specializes in transforming ideas into outstanding digital products. They have an in-house team of innovative web designers, skilled developers, talented content writers, and SEO specialists. They provide a comprehensive and holistic strategy that covers all aspects of our clients' needs. Their team of experts ensures no detail is overlooked until our clients are thrilled with the results.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday 9:00 AM - 6:00 PM AEST

What are we looking for?

Skills Required:

• 5+ years of experience in doing Full Stack Development
• Back- end Skills: C# and. Net6
• Database Skills: SQL
• Front- end Skills: React/ReactJS is preferred but not required.
• Able to discuss technical terms into process.

What will you do?

• Requirements Analysis: Participate in requirements analysis.
• Software Development: Write clean, scalable code using .Net programming language (C#; Net6) for back-end and React/ReactJS for front-end.
• Stakeholder/Internal Communication: Participate in DSM: Daily Scrum Meeting.
• Other Functions: Test and deploys applications and systems; Revise, update, refactor and debug code; Develop documentation throughout SLDC.
• Communication: Keep clients; stakeholders and internal team updated on software development codes.

Join the awesome team and enjoy these benefits & perks:

• Home-based

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As data analysts, our scope of work is not limited to just performance monitoring and reporting, but also in proactively finding actionable insights to help drive high-impact business changes. Our end-to-end data solution reduces the gap between the business teams and technical teams, and achieves real ‘intelligence’ in the iteration cycle.

• Gather business requirements from different functional teams and translate them into suitable data requirements
• Ensure adequacy and accuracy of critical reports and dashboards
• Proactively engage with stakeholders and product teams to ensure that all data is up to date according to the latest feature developments
• Able to think on your feet to troubleshoot business issues or investigate irregularities due to business developments
• Coordinate and work with data engineers to optimize the data flow from raw data into data marts
• Conduct data analysis on business issues under tight deadlines
• Work with big data and small data, and ensure data pipeline integrity together with our data engineers
• Design, automate and maintain critical reports for business needs
   

Salary: P150,000 – P180,000 (Monthly Package)

Schedule: Monday- Friday (8:00AM – 5:00PM GMT)

What are we looking for?

Skills Required:

• At least 4+ years of experience in a similar role.
• Experience working in Agile practices.
• .NET Core (web and console apps), C#, Restful API, Visual Studio
• Front End: Bootstrap 4/5, HTML, XML, DOM, JavaScript, CSS/SCSS
• Knowledge of Microsoft SQL Server and SQL/Transact-SQL

Nice to have:

• Any experience in Insolvency or Accountancy

What will you do?

• Create and maintain strong working relationships by working closely with product managers, business support and development teams to ensure KPI’s are met.
• Maintenance, enhancement, and redevelopment of existing web applications.
• Create and develop applications from scratch.
• Work as a sole developer for projects assigned to.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a developer of IPS Cloud and has been a market leader for 40 years, providing insolvency software to the Restructuring and Turnaround sector. Trusted by their wide client base, they deliver standardized and bespoke solutions to support all stakeholders involved in the insolvency process.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P80,000 to P95,000 (Monthly Package)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PH Time)

What are we looking for?

Skills Required:

• Bachelor's degree in Finance, Accounting, or related field; CPA or equivalent certification preferred.
• Proven experience (5+ years) in financial management, accounting, or related roles, preferably in a startup environment.
• Strong knowledge of accounting principles, financial regulations, and compliance requirements.
• Proficiency in financial software Xero and Microsoft Excel (or Google Sheets).
• Experience in preparing and submitting tax returns, with a solid understanding of tax laws and regulations.
• Excellent analytical skills with the ability to interpret financial data and generate actionable insights.

 Nice to Have:

• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interface with external stakeholders.
• Detail-oriented with a commitment to accuracy and integrity in financial reporting and analysis.

What will you do?

• You will be responsible for overseeing financial processes, ensuring compliance with regulatory requirements, and providing strategic financial guidance to support the company's growth trajectory.
• Manage day-to-day financial operations, including accounts payable, accounts receivable, and general ledger activities.
• Record all financial transactions promptly and accurately in the appropriate accounting software.
• Generate customer invoices and track accounts receivable, following up on overdue payments as necessary.
• Monitor cash flow, budgeting, and forecasting to support strategic decision-making.
• Prepare and submit accurate and timely tax returns, including income tax, sales tax, and any other applicable taxes.
• Ensure compliance with local, state, and federal regulatory requirements related to financial reporting and taxation.
• Prepare financial analyses, performance metrics, and KPIs to evaluate business performance and identify areas for improvement.
• Generate ad-hoc financial reports and presentations for senior management and board meetings.

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- Be part of an innovative team that is at the forefront of technology in the automotive industry. Work on projects that have a global impact and help shape the future of mobility. Fast moving team, with a lot of opportunity for professional growth and development.

#ConnectOS  #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P35,000 to P48,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 2 years work experience in end to end processing and administration of loan with Australian Mortgage Broking.
• Experience in using MyCRM, Infinity, AFG Flex, Mercury Nexus, Podium, or other AU mortgage CRM.
• Experience in using Project Management Tools such as Monday.com, Asana, Notion, Trello etc).

Nice to Have:

• Experience in HubSpot
• Certificate IV Financing & Mortgage Brokering

What will you do?

• Handle, analyse and prepare client loan applications.
• Distribute documents such as 'Hello' Pack, Credit Guide, File Invite, and Online Fact Find.
• Review client documents and fact-find sessions and manage data entry and credit report requests.
• Initiate new loan applications after lead generation or Online Fact Find.
• Share the Game Plan with customers for review and e-signature.
• Upload supporting documents from the designated folder (Google Drive) and submit via Apply Online (NextGen).
• Facilitate application validation and final checks in Apply Online.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (Initially Office Based Training and will transition to Work from Home)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS #ConnectOSCareers

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Sutherland Global Services is seeking an attentive and goal-oriented person to join us as Training Director. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Drive Sutherland Forward: Oversee financial and performance goals, and the alignment of training programs across all geographies and sites.
• Strengthen Internal and External Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Streamline and Improve the Site and Program Portfolio: Conduct and lead detailed gaps and needs analysis and post-training assessments; contribute and participate in all growth and improvement initiatives.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR handling a US HEALTHCARE INSURANCE account
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P100,000 to P140,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Proficient in developing C# applications using .Net framework 4.5+ and .Net Core 3+
• Familiarity with data access technologies like Entity Framework and Dapper
• Experience with Dependency Injection
• Proficient in creating RESTful web API services.
• Skilled in implementing User Security, API Authentication, and Authorization

Nice to Have:

• Experience working with inventory/stock control or point of sale software a major advantage.
• Experience in developing large scale Windows Forms or WPF applications.
• Developing with Cloud technologies, e.g. Azure or AWS.
• CI CD Pipelines
• Test Automation for desktop and web UI. e.g. Ranorex

What will you do?

• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions {may include databases, key-value stores, blob stores, etc.}
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Help maintain code quality, organization, and automatization.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Victoria-based Software Development Company in Australia. They are the country's top provider of industry-targeted POS Solutions. They specialize in developing software for retail and wholesale businesses, with a particular focus on fresh produce, butchers, seafood, green grocers, wineries, bakeries, parts businesses, repairers, and more. They have a strong commitment to helping small and medium-sized businesses grow by offering excellent value in point-of-sale, inventory, and order management software.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Previous experience as a personal assistant or in an administrative role
• Must have 3 years + experience as a personal assistant or equivalent.
• Proficient in MS Office applications
• Strong problem-solving skills
• Ability to maintain confidentiality and handle sensitive information.

What will you do?

• Managing the schedule and meetings of directors
• Arranging travel arrangements
• Using CRM for tasks like note-taking and task management
• Providing administrative and clerical support, including assisting with some finance administration tasks in Xero
• Monitoring and responding to emails and inquiries.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3 days/week, Office-based; 2 days/week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, a Melbourne-based staffing and recruiting firm, is passionate about Primary healthcare across Australia. With their vast expertise, they provide exceptional recruitment and consulting services to General Practitioners (GPs). They specialize in making the job search process seamless and efficient. Additionally, their consulting work spans multiple areas of Primary care, such as conducting feasibility assessments for medical centers, evaluating programs, reviewing funding strategies, and providing valuable assistance in managing and staffing urgent care clinics.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• 5+ years' experience in the IT industry, with real-world, demonstrable experience building complex applications across Tech Startup companies (preferred).
• Solid skills across the full tech stack with interest in developing both backend and frontend software (MERN or MEAN Stack preferred and JavaScript/MongoDB a must)
• Proficient working experience in Node.js, PostgreSQL, JAVA, Angular, AngularJS.
• Experience with software development best practices, such as unit testing, code review and CI/CD.
• Ability to work with clients to understand detailed requirements, providing consultation and technical guidance.

Nice to Have:

• Hands-on experience building and managing infrastructure deployed in Azure
• DevOps - Jenkins, Terraform, Ansible, and Containers.
• Experience with RESTful APIs.

What will you do?

• Developing high-quality re-usable code in an Agile framework.
• Participating in peer code reviews and testing.
• Champion iterative, continuous refining approach to architecture improvements.
• Test and iterate your implementations.
• Support and maintenance of their production environments.
• Collaborate with other team members and stakeholders.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an Australian software development company that specializes in providing IoT sensors, cybersecurity, and cloud-based software solutions. They offer services that support the growth of Jobbing Shop and Make-to-Order Manufacturers through an Automated Scheduling Solution.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Experience in developing C# applications using .Net framework 4.5+ and .Net Core 3+
• Proficient in SQL, preferably T-SQL (MSSQL)
• Familiarity with data access technologies including Entity Framework and Dapper
• Knowledge of implementing RESTful web API services
• Ability to implement User Security, API Authentication, and Authorization

Nice to Have:

• Experience working with inventory/stock control or point of sale software a major advantage.
• Experience in developing large scale Windows Forms or WPF applications
• Developing with Cloud technologies, e.g. Azure or AWS.
• CI CD Pipelines
• Test Automation for desktop and web UI. e.g. Ranorex.

What will you do?

• As a Senior Developer, you will be entrusted with leadership duties, actively providing guidance and support to fellow team members in the same location.
• Your expertise will be crucial in shaping and enhancing the design and architecture of software and services, making a substantial impact on their development.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Victoria-based Software Development Company in Australia. They are the country's top provider of industry-targeted POS Solutions. They specialize in developing software for retail and wholesale businesses, with a particular focus on fresh produce, butchers, seafood, green grocers, wineries, bakeries, parts businesses, repairers, and more. They have a strong commitment to helping small and medium-sized businesses grow by offering excellent value in point-of-sale, inventory, and order management software.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (1x day/ month, Office-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.  As an Image Processing Operator, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty.  You must also be highly detail-oriented and organized with good problem-solving abilities.  It is also important that you display excellent verbal and written communication and interpersonal skills.  Your day could see you:

• Accepts personal responsibility for the quality and timeliness of work.  Can be relied upon to achieve results with little need for supervision.
• Adapts easily to changing business needs, conditions, and work responsibilities.  Adapts approach, goals, and methods to achieve successful solutions and results in dynamic situations.
• Is thorough when performing work and conscientious about attending to detail.
• Complies with policies, procedures, workflows, and instructions.
• Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
• Makes timely decisions even under ambiguous circumstances or when data or information is limited.
• Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
• Is self-directed and motivated and can work effectively with freedom from control or influence of others.
• Sees details in words, numbers, pictures, and graphs quickly and accurately.
• Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
• Focus on the task at hand and desired outcomes and how best to achieve them.
• Provide feedback to Team Leader in relation to knowledge gaps etc if 2nd level operator is achieved within employment.

A BIT ABOUT YOU

• Associate degree or education equivalent.
• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Must be computer literate.
• Must pass a background check.
• Reliable, punctual attendance is an essential function of the position.
• Problem-solving and critical thinking skills.
• Demonstrate initiative with the ability to multi-task and detail oriented.
• Prioritize and effectively manage time.
• Positive attitude and excellent interpersonal skills.
• Good judgment and independent decision-making.
• Work effectively with windows-based computer systems.
• Effectively interact in a professional and courteous manner with customers.
• Proactive personality and self-motivator.
• Must be able to navigate more than one site at a time.
• FLEXIBILITY IS NEEDED (i.e., shifting working hours and weekend shifts)
• Quick learner with the ability to absorb information on products offering and communications.
• Able to ask help when unsure and escalate as necessary.

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts

• Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understanding customer business challenges.
• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinating with order writers, engineer and customer to provision orders timely.
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints 
• Achieve Sales Target

A BIT ABOUT YOU

• Must have good communication skills - Preferred Berlitz score of C1, min accepted a B2.
• Typing of 25 words a min.
• Minimum 6 months exp in a BPO, preferred 1 year in an Inbound/Outbound Voice Process (pref with Sales/Unsell/Retention/CX) experience.
• Customer Service background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people 

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Degree in Human Resources, Business Administration, or related field
• 3-5 years of proven experience in end-to-end payroll processing with a good understanding of labor laws and regulations
• Knowledgeable in any Payroll Software and Microsoft Excel
• Excellent attention to detail and analytical skills

What will you do?

• Manage the end-to-end payroll process in accordance with ConnectOS policies and procedures.
• Ensure the timely and accurate processing of payroll and benefits payments.
• Perform daily payroll operations, including flexi-benefits processing, overtime calculations, payroll reconciliations, and statutory deductions.
• Regularly review payroll workflows and procedures, making recommendations to improve efficiency and consistency.
• Stay up-to-date with changes in tax and labor laws and regulations and ensure compliance.
• Provide exceptional service to employees who have payroll-related queries.
• Maintain and ensure the accuracy of employee payroll records, including inputting and maintaining data in the payroll system.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days/week, Office-based; 3 days/week, Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOS is a top-rated employer of choice, independently validated by the market. From hiring one person to building a large team, we connect companies around the world with ready-now talent across a range of industries, functions and more than 80 job categories.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Handle incoming calls to book appointments based on the client's preferred schedule. 
• Make outbound calls to confirm scheduled appointments. 
• Verify insurances and contribute to assigned projects. 
• Manage customer inquiries and promptly address concerns. 
• Offer accurate and detailed information about our products and services to customers. 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 1 year experience in a BPO setting
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives