Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a highly skilled C# and .NET Developer to join our development team. The ideal candidate will have strong experience in building robust and scalable applications using C# and .NET technologies. In this role, you will be responsible for designing, developing, and maintaining software solutions, ensuring optimal performance and integration with other systems.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using C# and .NET Framework/.NET Core technologies.
Write clean, maintainable, and efficient code following best practices and coding standards.
Collaborate with cross-functional teams to define, design, and implement new features and functionalities.
Develop and integrate APIs and third-party services to enhance application capabilities.
System Design and Architecture
Work closely with system architects and senior developers to define the architecture of the applications.
Contribute to the design of high-performance, scalable, and secure solutions using the latest .NET technologies.
Evaluate and select appropriate frameworks, tools, and technologies for the development process.
Database Management
Design and implement database structures and schemas using SQL Server, MySQL, or other relational databases.
Write complex SQL queries, stored procedures, and optimize database performance.
Ensure data integrity and develop data access layers to interact with the database effectively.
Testing and Debugging
Perform unit testing and debugging to ensure the quality and functionality of the software.
Collaborate with the QA team to conduct integration and system tests, ensuring the system works as expected.
Identify, document, and fix software defects in a timely manner, ensuring application stability and reliability.
Performance Optimization and Code Review
Optimize application performance by identifying bottlenecks, implementing improvements, and conducting performance testing.
Participate in code reviews to ensure code quality, best practices, and consistency across the development team.
Continuously evaluate the application’s architecture for scalability and performance improvements.
Collaboration and Stakeholder Communication
Work closely with project managers, business analysts, and other developers to deliver high-quality solutions.
Provide regular updates on project progress, including any challenges or risks that may arise.
Communicate technical concepts clearly to non-technical stakeholders, ensuring all project requirements are understood.
Continuous Learning and Improvement
Stay up-to-date with the latest advancements in C#, .NET technologies, and software development trends.
Proactively identify opportunities to improve development processes and efficiency.
Participate in training programs and technical workshops to enhance skills and knowledge.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using C# and .NET technologies.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an organized and detail-oriented Project Planner/Scheduler to manage project timelines, schedules, and resource allocation. The role will focus on creating and maintaining project schedules, ensuring that milestones are met on time and within scope. You will work closely with project managers, teams, and stakeholders to track project progress and adjust plans as necessary to ensure successful project delivery.
Key Responsibilities:
Schedule Development and Management
Develop, maintain, and update detailed project schedules, including setting project milestones and deadlines.
Coordinate with project managers to ensure that project schedules are accurate, realistic, and aligned with project goals.
Monitor project progress, adjusting schedules as needed to ensure timely completion of deliverables.
Identify any potential scheduling conflicts or resource constraints and proactively recommend adjustments.
Resource Allocation and Coordination
Work with project teams to allocate resources efficiently, ensuring the right people and tools are available when needed.
Monitor and manage resource utilization across multiple projects to ensure optimal use of resources.
Track resource availability and adjust plans accordingly to prevent delays or resource shortages.
Progress Tracking and Reporting
Track project milestones, deliverables, and critical paths to ensure projects remain on schedule.
Prepare and provide regular status reports to project managers and stakeholders, highlighting any delays or issues.
Use scheduling software to generate progress reports and timelines for project reviews and decision-making.
Risk and Issue Management
Identify potential scheduling risks, such as delays or bottlenecks, and work with the project team to mitigate these risks.
Provide input on corrective actions for projects that are falling behind schedule or facing delays.
Ensure that risks and issues are documented and escalated to project managers when necessary.
Collaboration and Stakeholder Management
Communicate regularly with project managers, team members, and stakeholders to ensure alignment on schedules and deliverables.
Assist in coordinating with external vendors or contractors to meet scheduling requirements and deadlines.
Ensure that any changes to project scope or schedule are documented and communicated to all relevant parties.
Quality and Compliance
Ensure that scheduling practices and project timelines comply with internal processes, standards, and regulations.
Support project managers in ensuring the overall quality of the project by keeping the schedule on track and minimizing delays.
Qualifications and Skills:
Education: Bachelor’s degree in Project Management, Engineering, Business Administration, or a related field.
Experience:
3-5 years of experience in project scheduling, planning, or coordination.
Experience with project scheduling tools (e.g., Primavera P6, MS Project, or similar tools).
Previous experience working on large-scale or complex projects is a plus.
Technical Skills:
In-depth knowledge of project scheduling principles and techniques.
Proficient in project management software (e.g., MS Project, Primavera P6, or other scheduling software).
Strong proficiency in Microsoft Excel and other reporting tools.
Soft Skills:
Excellent organizational and time-management skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Effective communication skills, both written and verbal.
Problem-solving and critical-thinking abilities.
Certifications (preferred):
Project Management Professional (PMP) or Associate in Project Management (CAPM).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
Key Responsibilities:
Application Development
Develop, enhance, and maintain applications using ADABAS and NATURAL programming languages.
Write efficient, maintainable, and reusable code to meet project requirements and business objectives.
Collaborate with business analysts and project managers to understand system requirements and translate them into functional specifications.
Design and develop system interfaces, database structures, and application logic.
System Design and Architecture
Work with system architects to design application architecture, ensuring scalability, performance, and maintainability.
Ensure integration between ADABAS databases and other systems or applications using relevant interfaces and protocols.
Provide recommendations on system improvements and potential technology upgrades.
Testing and Debugging
Perform unit and integration testing to ensure the functionality of ADABAS/NATURAL applications.
Identify and resolve technical issues, bugs, and performance bottlenecks in the application or database.
Ensure code quality through rigorous testing and validation processes.
Database Management and Optimization
Manage, optimize, and maintain ADABAS databases, ensuring optimal performance and efficient data retrieval.
Write and optimize complex SQL queries and database procedures to support application functionalities.
Work closely with database administrators to ensure efficient database usage, backups, and recoverability.
Documentation and Reporting
Create detailed technical documentation for developed solutions, including design specifications, workflows, and data models.
Prepare status reports, updates, and presentations for project stakeholders.
Provide training and support to junior developers and other team members on ADABAS/NATURAL technologies.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to ensure successful project delivery.
Maintain clear communication with stakeholders regarding project status, challenges, and risks.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using ADABAS and NATURAL.
Proven experience with ADABAS database management and NATURAL programming language.
Experience with related technologies such as COBOL, SQL, or other mainframe technologies is a plus.
Experience working in Agile development environments.
Technical Skills:
Strong expertise in ADABAS and NATURAL programming for building and maintaining enterprise applications.
Familiarity with other programming languages such as COBOL, Java, or C# is a plus.
Strong understanding of database management and SQL query optimization.
Experience with version control tools (e.g., Git, SVN).
Understanding of system performance tuning and optimization techniques.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to explain technical concepts clearly.
Ability to work collaboratively in a team environment.
Detail-oriented and able to work under tight deadlines.
Certifications (preferred):
NATURAL Programming Certification.
ADABAS Database Administrator or Developer Certification.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 5
About the Role:
We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
IT Controls and Compliance
Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
Collaborate with IT and business units to design controls that align with operational needs.
Risk Management
Identify and assess risks in IT processes and systems.
Develop and implement risk mitigation strategies to address control gaps.
Provide expertise in addressing and resolving audit findings related to IT controls.
Policy and Process Development
Create and maintain IT control documentation, including policies, procedures, and risk assessments.
Assist in developing security and compliance awareness programs for staff.
Reporting and Analysis
Generate reports on IT control performance and risk metrics for senior management and auditors.
Provide insights and recommendations for improving IT governance.
Collaboration and Support
Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
Act as a point of contact for internal and external audits related to IT systems.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT controls, governance, risk management, or compliance roles.
Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
Technical Skills:
Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
Basic understanding of IT systems and cybersecurity principles.
Soft Skills:
Strong analytical and organizational skills.
Exceptional communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications (preferred):
Certified Information Systems Auditor (CISA).
Certified in Risk and Information Systems Control (CRISC).
We are seeking an enthusiastic and goal-oriented Team Manager - Travel to join our dynamic team in Mandaluyong, Philippines. As a Team Manager, you wi..
We are seeking an enthusiastic and goal-oriented Team Manager - Travel to join our dynamic team in Mandaluyong, Philippines. As a Team Manager, you will play a crucial role in leading and developing a team of travel consultants, ensuring exceptional customer service and driving performance to meet and exceed key performance indicators (KPIs).
Lead and motivate a team of travel consultants, fostering a collaborative and customer-focused environment
Drive team performance by setting clear goals, monitoring KPIs, and implementing strategies for continuous improvement
Provide coaching, mentoring, and performance management to develop and enhance team members' skills
Analyze team metrics, including attrition, shrinkage, and other critical performance indicators
Identify trends in customer behavior and preferences, providing valuable insights to senior management
Implement and drive organizational initiatives within the team
Collaborate with other departments to ensure seamless operations and customer satisfaction
Stay updated on travel industry trends and best practices, incorporating them into team processes
Conduct regular team meetings and one-on-one sessions to address concerns and celebrate successes
Ensure compliance with company policies, procedures, and industry regulations
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 28
About the Role:
We are seeking a skilled Java Developer to join our development team. The ideal candidate will have strong expertise in Java programming and be responsible for designing, developing, and maintaining scalable and high-performance software applications. You will collaborate with cross-functional teams to create innovative solutions that meet business needs and enhance user experiences.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using Java and related technologies (Spring, Hibernate, etc.).
Write clean, efficient, and maintainable code following best practices and coding standards.
Collaborate with business analysts and project managers to understand system requirements and translate them into technical solutions.
Develop and implement RESTful APIs and web services to support business functionality.
System Design and Architecture
Work with system architects to design scalable, high-performance, and reliable solutions.
Participate in the design and development of application architecture, ensuring the solution meets business goals and is future-proof.
Select and implement appropriate frameworks and libraries to ensure optimal performance and ease of maintenance.
Database Management
Design and implement database schemas, tables, and queries to support application features.
Work with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra).
Write complex SQL queries, stored procedures, and ensure the performance of data access layers.
Testing and Debugging
Develop unit tests, conduct code reviews, and perform integration testing to ensure software functionality and quality.
Troubleshoot, debug, and optimize Java applications to ensure they perform well in production environments.
Ensure comprehensive test coverage and adhere to test-driven development (TDD) practices.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including product managers, QA teams, and other developers, to deliver high-quality software solutions.
Provide regular updates on the progress of development tasks and escalate issues when necessary.
Communicate effectively with both technical and non-technical stakeholders to ensure requirements are met and expectations are clear.
Continuous Improvement and Innovation
Stay updated with the latest trends in Java development and emerging technologies.
Continuously improve development processes, coding practices, and application performance.
Explore new tools, technologies, and methodologies to optimize software development workflows.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in Java development, including proficiency in Java SE/EE.
Experience with frameworks such as Spring, Hibernate, or JavaFX.
Strong experience in working with RESTful APIs, microservices, and cloud technologies.
Familiarity with Agile development methodologies (e.g., Scrum, Kanban).
Technical Skills:
Strong proficiency in Java programming, including experience with Java 8 or newer.
Solid understanding of object-oriented programming (OOP) principles and design patterns.
Experience with relational databases (e.g., SQL, MySQL, PostgreSQL) and NoSQL databases.
Familiarity with containerization technologies such as Docker and Kubernetes is a plus.
Experience with version control systems (e.g., Git, SVN).
Soft Skills:
Excellent problem-solving and debugging skills.
Strong communication skills, both written and verbal.
Ability to collaborate in a team environment, with flexibility to work independently when required.
Strong attention to detail and a passion for writing high-quality code.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.
Key Responsibilities:
Technical Support
Provide first-level technical support to end users for hardware, software, network, and system issues.
Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
Assist in resolving software issues, including installing, updating, and configuring applications for end users.
Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.
Hardware and Software Management
Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
Support the deployment of software packages and updates across the organization's devices.
Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.
Network and System Administration Support
Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
Assist the IT team with configuring network devices, routers, switches, and firewalls.
Help monitor system performance and assist with backups, ensuring data integrity and availability.
Assist in user account management, including creating, updating, and disabling accounts as required.
Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.
IT Documentation and Reporting
Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
Report on recurring issues and make suggestions for improvements to IT workflows.
Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.
User Training and Support
Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
Provide guidance on best practices for data security, software usage, and network access.
Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.
IT Project Support
Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
Help prepare and configure devices and software for new hires and assist with onboarding new users.
General IT Administration
Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
Perform periodic audits of IT assets to ensure compliance with licensing and security policies.
Qualifications and Skills:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
Experience:
3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
Technical Skills:
Familiarity with common operating systems (Windows, macOS, Linux).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 29
About the Role:
We are seeking a skilled Oracle Developer to join our development team. The ideal candidate will have extensive experience in Oracle database design, development, and performance tuning. You will be responsible for developing and maintaining Oracle-based applications, optimizing queries, and ensuring the performance, reliability, and security of database solutions. This role requires close collaboration with business analysts and other developers to deliver high-quality, scalable, and efficient solutions.
Key Responsibilities:
Oracle Database Development
Design, develop, and maintain Oracle database applications, including stored procedures, functions, triggers, and complex SQL queries.
Develop PL/SQL code for business logic and implement data access layers for web and enterprise applications.
Create and manage Oracle database objects (tables, views, indexes, sequences) and manage large datasets efficiently.
Database Optimization and Performance Tuning
Analyze and optimize SQL queries and PL/SQL code to improve performance and scalability.
Implement and maintain indexing strategies and partitioning to optimize large datasets.
Monitor and troubleshoot database performance issues, ensuring that the database environment performs optimally.
Database Design and Architecture
Work closely with architects and other developers to design scalable and efficient Oracle database solutions.
Implement data models and schema designs based on business requirements and ensure consistency and integrity of data.
Design and implement backup, recovery, and replication strategies for disaster recovery.
Data Integration and ETL Processes
Develop ETL processes to integrate Oracle databases with other data sources, including data migration from legacy systems.
Create data pipelines and automate data extraction, transformation, and loading (ETL) for reporting and analytics purposes.
Work with business analysts to understand data integration requirements and implement efficient solutions.
Testing and Debugging
Conduct thorough unit and integration testing of database components to ensure quality and stability.
Troubleshoot and resolve issues with database queries, performance, and data integrity.
Ensure that all database code is fully tested and meets business requirements before deployment.
Collaboration and Documentation
Collaborate with cross-functional teams to ensure that Oracle database solutions integrate seamlessly with other application layers and IT systems.
Document all database designs, procedures, and configurations for future reference and compliance.
Provide training and support to end-users and team members on database-related processes.
Continuous Improvement and Best Practices
Stay updated on the latest Oracle technologies, database trends, and best practices.
Continuously evaluate and recommend improvements to database systems, tools, and processes.
Ensure adherence to security standards and compliance with data protection regulations.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience as an Oracle Developer, with hands-on experience in PL/SQL and Oracle database management.
Strong experience in writing complex SQL queries, stored procedures, and developing database applications.
Experience with Oracle performance tuning, indexing, and query optimization.
Familiarity with Oracle tools such as SQL*Plus, TOAD, and Oracle Enterprise Manager.
Technical Skills:
Expertise in Oracle PL/SQL, SQL, and Oracle Database administration.
Strong understanding of Oracle database architecture, including clustering, replication, and partitioning.
Experience with Oracle Application Express (APEX) is a plus.
Knowledge of database design, data modeling, and normalization techniques.
Familiarity with version control systems (e.g., Git, SVN).
Experience with Oracle Cloud, Oracle RAC, or Oracle Exadata is a plus.
Soft Skills:
Strong analytical and problem-solving skills with a focus on data-driven solutions.
Excellent communication skills, with the ability to collaborate across departments and clearly document processes.
Ability to manage multiple tasks and projects simultaneously.
Strong attention to detail and a commitment to delivering high-quality solutions.
Certifications (preferred):
Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in PL/SQL or Oracle Database.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 7
About the Role:
We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.
Key Responsibilities:
Test Planning and Strategy
Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
Work closely with stakeholders to gather and analyze requirements and define testing objectives.
Collaborate with project teams to ensure comprehensive test coverage and quality standards.
Manual and Automated Testing
Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
Perform functional, integration, user acceptance, and system testing on new software releases.
Defect Identification and Reporting
Identify, document, and track defects, providing clear and actionable feedback to developers.
Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.
Collaboration with Development Teams
Work closely with developers to understand the technical architecture and design of applications.
Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
Provide feedback on product features and functionality, focusing on usability and quality.
Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.
Test Environment Setup and Configuration
Set up and maintain test environments for manual and automated testing.
Ensure test data is prepared and structured for accurate testing outcomes.
Monitor test environments for stability, identifying and resolving issues that could impact testing.
Continuous Improvement and Best Practices
Stay updated on the latest testing tools, technologies, and methodologies.
Suggest improvements to current testing processes, workflows, and tools.
Contribute to the development of best practices for testing and quality assurance across the team.
Participate in code reviews and provide feedback on testing-related aspects of code development.
Documentation and Reporting
Document and report test results, including defect details, status reports, and final test reports.
Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
Communicate testing progress, risks, and issues to stakeholders and management.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Experience:
2-4 years of experience in software testing, with a focus on manual and automated testing.
Proven experience in identifying, analyzing, and documenting software defects.
Experience with testing web, mobile, and desktop applications.
Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for an experienced System Administrator to join our IT team. As a System Administrator, you will be responsible for maintaining and supporting our organization's IT infrastructure, including servers, operating systems, storage systems, and network components. You will ensure the availability, performance, and security of all systems, performing regular system maintenance, troubleshooting issues, and supporting infrastructure projects. You will also work closely with other IT teams to implement new systems and ensure their proper integration into the environment.
Key Responsibilities:
System Installation and Configuration
Install, configure, and maintain servers (physical and virtual) across different operating systems (e.g., Windows, Linux, UNIX).
Manage server environments, including provisioning, patching, and lifecycle management.
Ensure the proper installation and configuration of operating systems, database systems, applications, and security tools.
System Maintenance and Monitoring
Regularly monitor system performance, availability, and security across various platforms.
Perform scheduled maintenance tasks, such as updates, patches, and system backups.
Monitor server health, system logs, and performance metrics to identify potential issues.
Implement system monitoring tools to proactively detect and resolve system-related issues.
Troubleshooting and Issue Resolution
Investigate, diagnose, and resolve system issues, including hardware, software, and network-related problems.
Provide technical support to internal teams and end-users for system-related issues.
Troubleshoot and resolve system errors, performance degradation, and system outages, minimizing downtime.
Perform root cause analysis of recurring system issues and take steps to prevent future occurrences.
System Security Management
Implement and maintain security measures to protect systems and data, including access control, encryption, and security protocols.
Regularly perform security audits and system vulnerability assessments.
Apply security patches and updates to operating systems, software, and infrastructure components.
Configure firewalls, antivirus tools, and intrusion detection systems to safeguard the organization’s IT environment.
Manage user access controls and permissions to ensure the integrity and confidentiality of critical systems.
Backup and Disaster Recovery
Manage backup systems to ensure that critical data and system configurations are securely backed up.
Perform regular system data recovery tests and disaster recovery drills.
Create and maintain disaster recovery plans for systems and infrastructure to ensure business continuity in case of failure.
Develop and implement strategies for data retention and backup management, ensuring compliance with organizational policies.
Documentation and Reporting
Maintain comprehensive system documentation, including configurations, troubleshooting procedures, and backup schedules.
Create detailed reports on system performance, security incidents, and system uptime.
Document system changes, updates, and maintenance activities, ensuring that records are up-to-date and accurate.
Prepare reports and presentations for senior management and stakeholders regarding system health and improvements.
System Optimization
Perform system tuning and optimization to enhance the performance and reliability of systems.
Recommend and implement new technologies, tools, or best practices to improve system efficiency.
Analyze system logs, data usage, and performance metrics to optimize system resources.
Review and manage storage capacity, ensuring that resources are appropriately allocated and utilized.
Collaboration and Support
Work closely with network, storage, and database teams to ensure the seamless integration and operation of systems across the organization.
Collaborate with other IT departments and project teams to implement new systems, upgrades, and integrations.
Provide technical support and assistance to other departments on system-related matters.
Assist in system deployment and configuration for new projects and initiatives.
Continuous Improvement
Stay updated with the latest trends and developments in system administration, technology, and best practices.
Participate in training sessions and technical certifications to enhance knowledge and skills.
Proactively suggest improvements to the system architecture and processes to improve efficiency, security, and scalability.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in system administration or IT infrastructure support.
Proven experience managing both physical and virtualized environments (VMware, Hyper-V, etc.).
Strong knowledge of server hardware, operating systems, and networking protocols.
Experience with system monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
Familiarity with cloud platforms and virtualization technologies.
Knowledge of storage systems, backups, and disaster recovery procedures.
Technical Skills:
Proficiency with operating systems (Linux, Windows Server, UNIX).
Experience with Active Directory, DNS, DHCP, and other directory services.
Knowledge of system automation tools (e.g., Ansible, Puppet, or Chef).
Experience with server security tools and firewall management.
Familiarity with network protocols (e.g., TCP/IP, SNMP, FTP, HTTP/HTTPS).
Experience with virtualization platforms (VMware, Hyper-V, etc.).
Experience with scripting (e.g., Bash, PowerShell, Python).
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to prioritize tasks and handle multiple projects in a fast-paced environment.
Attention to detail and thorough documentation practices.
Ability to work independently as well as in a team.
Strong organizational and time-management skills.
Certifications (preferred):
Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
CompTIA Network+ or Security+.
Linux Professional Institute Certification (LPIC-1/2).
VMware Certified Professional (VCP).
ITIL Foundation or similar IT management certifications.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 9
About the Role:
We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.
Key Responsibilities:
Change Management Support
Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.
Training Program Development and Delivery
Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.
Documentation and Reporting
Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.
Stakeholder Communication and Collaboration
Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.
Training Needs Analysis and Planning
Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
Work with leadership teams to prioritize training needs and create a development plan for affected employees.
Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.
Continuous Improvement
Gather feedback from employees and stakeholders to continuously improve change management and training programs.
Stay updated on best practices, tools, and trends in change management and training methodologies.
Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.
Qualifications and Skills:
Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
Experience:
2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
Technical Skills:
Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
Soft Skills:
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
Empathetic and adaptable to organizational dynamics and change efforts.
Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 12
About the Role:
We are seeking a skilled Systems Analyst to join our team and play a key role in analyzing and improving our IT systems. You will work closely with both technical and business teams to understand system requirements, design solutions, and ensure seamless integration between software applications and business processes. The ideal candidate will have strong analytical skills, problem-solving abilities, and experience in system design, testing, and implementation.
Key Responsibilities:
Systems Analysis and Design
Work with business stakeholders to gather and analyze system requirements, ensuring alignment with business goals.
Design and document detailed system specifications, including functional and technical requirements.
Develop system models, flowcharts, and diagrams to represent system architecture and processes.
Provide recommendations for system improvements, new functionalities, and integrations to meet business needs.
System Development and Integration
Collaborate with developers and IT teams to design, implement, and integrate new systems or system enhancements.
Ensure system compatibility with existing IT infrastructure and business processes.
Conduct feasibility studies and cost-benefit analyses for new system proposals.
Support the implementation of new systems, ensuring proper system configuration, data migration, and user training.
Testing and Quality Assurance
Develop and execute test plans to ensure system functionality, performance, and security.
Identify, document, and resolve system issues during testing and post-implementation.
Ensure that systems meet quality standards and comply with organizational policies.
Coordinate with the QA team to perform system validation and ensure successful deployment.
Support and Maintenance
Provide ongoing support and troubleshooting for existing systems, addressing technical issues and user queries.
Monitor system performance, diagnose problems, and optimize system efficiency.
Perform system upgrades, patches, and enhancements as required.
Maintain detailed documentation of systems, configurations, and processes for future reference.
Collaboration and Stakeholder Communication
Work closely with business analysts, developers, and other IT teams to ensure successful system implementation and alignment with business requirements.
Communicate technical information effectively to non-technical stakeholders, ensuring clarity in system design and changes.
Provide regular updates on system status, progress on projects, and potential risks to key stakeholders.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience as a Systems Analyst or in a similar role.
Experience with system design, integration, and implementation.
Knowledge of system architecture, databases, and software applications.
Experience with system development methodologies (e.g., Agile, Waterfall).
Technical Skills:
Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
Familiarity with software development lifecycle (SDLC) and testing processes.
Experience with database management, system configuration, and integration tools.
Soft Skills:
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational skills and ability to prioritize multiple tasks.
Certifications (preferred):
Certified Systems Analyst (CSA).
ITIL Foundation.
Agile Certified Practitioner (ACP).
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience as a Systems Analyst or in a similar role.
Experience with system design, integration, and implementation.
Knowledge of system architecture, databases, and software applications.
Experience with system development methodologies (e.g., Agile, Waterfall).
Technical Skills:
Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
Familiarity with software development lifecycle (SDLC) and testing processes.
Experience with database management, system configuration, and integration tools.
Soft Skills:
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational skills and ability to prioritize multiple tasks.
Job Title: Integration/Middleware Specialist Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaExperience Level: 3-5 years About ..
Job Title: Integration/Middleware Specialist
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Experience Level: 3-5 years
About the Role
We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.
Key Responsibilities
Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.
Qualifications
Experience: 3-5 years of experience in integration development, middleware management, or API development.
Technical Skills:
Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
Strong experience with API development and management (REST, SOAP, microservices).
Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.
Key Competencies
Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
Excellent communication skills to collaborate effectively with technical and non-technical teams.
Ability to design and implement scalable, reliable, and secure integration solutions.
Strong attention to detail with a focus on system performance, data accuracy, and security.
Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.
Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.
You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expec..
You are also expected to:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.
Join us on November 8, 2024 at 9 AM onwards for our Onsite Career Fair! This is your chance to explore job opportunities with our company and receive ..
Join us on November 8, 2024 at 9 AM onwards for our Onsite Career Fair! This is your chance to explore job opportunities with our company and receive a P20,000* signing bonus when you get hired!
We are looking for talented individuals to join our #StrategicallyAwesome team! Head over to Mandaluyong Site
Paragon Plaza Lower Ground Floor, 162 EDSA, Mandaluyong City June 22, 2023 starting at 9 AM onwards.
Available Positions:
- Data Entry Specialist
- Accountant
- Accounting Analyst
- Back Office Associate
- Quality Assurance
Send your resume to careersevent@globalstrategic.com
Don't miss out on this extraordinary career fair experience! Take the first step towards your dream job with us. See you there!
Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!The RoleAs a Virtual Assistant, you..
Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!
The Role
As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.
Should be comfortable using technology and eager to learn new tools
Strong written and verbal communication skills
Attention to detail and commitment to accuracy
Able to handle multiple tasks in a fast-paced environment
Previous experience in customer support is required
Experience in the colleting/billing industry is required
As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet rev..
As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program
Collaborate with stakeholders on a regular basis for changes in promotions and updates
Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers
Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization..
Managers in this role get to:
Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.
The Website Migration Account Manager Level I will be responsible for providing exemplary personal relations and technical service to customers to ens..
The Website Migration Account Manager Level I will be responsible for providing exemplary personal relations and technical service to customers to ensure their satisfaction. This position will be expected to go above and beyond to not only address immediate issues for customers but to ensure customers are setup for success until the completion of their migration.
Essential Duties and Primary Accountabilities:
Provide inbound phone support to and onboard new website migration customers
Provide technical support to customers regarding website migrations via inbound and outbound phone calls
Perform quality assurance testing on the functionality of migrated sites
Install SSLs, configure firewalls, update DNS and other tasks necessary to complete website migrations
GAO - Hosting Tech Lead (HTL) is committed to providing our internal and external customers with World Class Customer Service. They pride themselves o..
GAO - Hosting Tech Lead (HTL) is committed to providing our internal and external customers with World Class Customer Service. They pride themselves on:
High quality support to ensure that the Customer Care team members can learn and troubleshoot our hosting products/services as effectively as possible.
Promoting first call resolution and customer retention.
Being the primary technical resource for call center operations.
Ensuring that issues are identified with urgency and are managed until resolution.
The ideal candidate for this role will gain an advanced understanding of troubleshooting hosting technologies both unique to GoDaddy and also standard to the hosting world. You will have the opportunity to work with senior individuals in these roles and gather the understanding and skills to troubleshoot and maintain enterprise level environments.
Responsibilities:
Employees will be required to provide advanced support via chat and tickets
Employees will work with technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
Success in this position would require an employee to handle escalated incidents through IRIS/Jira Service Desk
This position would require an employee to test and assist in the resolution of system and process issues within the call center environment
Employees will need to test and assist in providing a conduit of communication between the call center and the development teams
The successful candidate must know how to assist management in developing approaches to address system and service challenges and opportunities
The successful candidate must possess especially strong knowledge and be versed in GoDaddy Help, Confluence, and General Hosting Knowledge
Advanced Technical SupportThe ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy..
Advanced Technical Support
The ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.
Responsibilities
Provide advanced support via chat, and accompanying support via phone when necessary.
Provide technical/product support for related departments including Fraud, OCEO, Domain Services, Development groups, and Product Managers
Handle escalated incidents through JSD/JIRA
Test and assist in the resolution of system and process issues within the call center environment.
Test and assist in providing a conduit of communication between the call center and the development teams.
Assist management in developing approaches to address system and service challenges and opportunities.
Candidate must possess especially strong knowledge and be versed in the Help Articles, Sharepoint, Confluence, and General GoDaddy Product Knowledge.
Admin tasks, data analysis, updating KEDB/Jira, and sending updates to C3 guides.
Email Advanced Technical Support
The Email Advanced Technical Support Team is committed to providing our internal and external customers with World Class Customer Service. They pride themselves on:
High quality support to ensure that the Customer Care team members can learn and troubleshoot GoDaddy products as effectively as possible.
Promoting first contact resolution and customer retention.
Being the primary technical resource for call center operations.
Ensuring that issues are identified with urgency and are managed until resolution.
Responsibilities
Provide immediate Advanced Support via chat, and accompanying support via alternative contact methods (Slack/Skype/email/phone) when necessary
Provide technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
Handle escalated incidents through Jira Service Desk and IRIS
Identify and assist in the resolution of system and process issues within the call center environment
Assist in providing a conduit of communication between the call center and the development teams
Assist management in developing approaches to address system and service challenges and opportunities
Be well versed in Help2.0, Confluence, ATS Wiki, Care tools, and ATS Tools.
The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside t..
The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside the technical and operational organizations to optimize Customer Experience, System Quality, and Operational Efficiency.
Responsibilities include handling all support cases and inquiries, including supporting customers who use Registry products and tools along with monitoring and troubleshooting the Registry platform, product set, and customer integrations to the product suite.
The expectation for this position is to be able to solve a high percentage of customer inquiries via Web, Email, and Phone connected to a Support Ticketing System, and work directly with the external Customers and internal Team Members to identify and resolve customer issues.
The Customer Support team works on a 365x24x7 roster. This position may be required to work weekends and evenings.
Essential Duties and Primary Accountabilities
Fields help desk calls, chat, email, and/or other communication from users with inquiries regarding Registry systems, products, policy compliance, and similar concerns.
Maintain customer tickets with current information and provide draft updates for support documentation if requested.
Assist customers with the use of the Registry product suite. Collect, analyze, investigate, and resolve customer-facing issues based on the facts presented by the customer and knowledge of the product line. Applies knowledge of Registry systems and products to solve problems.
Consult with users to determine steps and procedures taken to identify and resolve the problem.
Be an integral part of a team environment and act as a central subject matter expert for appointed issues and customer inquiries.
Collaborates with other staff to research and resolve customer-facing issues.
Collaborates with product managers and engineering team(s) to explain errors and/or recommend modifications in customer systems.
Strong organizational skills
Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
Maintain Email, Phone, and Ticket response times in accordance with SLAs.
Provides timely escalation of issues within the organization as necessary
Performs other related duties as assigned.
Maintains and seeks knowledge of Registry technology innovations and trends.
Available for multiple schedules for 24x7x365 support hours.
Leaders in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve..
Leaders in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
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