ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFSHORE EVENTS COORDINATOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Take inbound and outbound calls
• Respond to inquiries on parties, catering packages, pricing etc.
• Booking and coordinating with US onshore resources
• Assist with outside catering jobs and place orders with vendors for desserts and the like

Monthly Salary: PHP 25,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The role

You will be our evangelist to kick off and develop our retail journey in the Philippines! You are responsible for operational and customer excellence, training and people development, financial profitability of our stores and retail expansion in the Philippines.

You will play a pivotal role in developing a positive culture in our retail team and a cohesive omni experience, working closely with HQ to identify opportunities and establish strategies to increase brand equity, best in class customer experience and store performances in the market. Reporting directly to the Regional Head, you will analyse, interpret and report operational business results to ensure that the overall success of our stores is attained.

You should have/be

• A genuine interest in all things female - you genuinely want to be part of a movement to inspire young girls and women in The Philippines to feel empowered and independent
• A track record of extreme ownership and delivering tangible results with a proactive, hands-on approach
• A team player, a self-starter, decision maker, performance-driven attitude, gap spotter, captain of the ship
• You are a strong leader with communication skills and a passion for people to coach, train, mentor a large retail team and to build trusting relationships with customers and external stakeholders
• Comprehensive understanding of all the omnichannel levers with the ability to interpret the insights and agility to drive commercial growth
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash , roster building, staff training and coaching, stock taking, and recruitment.
• Lives and breathes our brand values: People Matter; Go Above & Beyond; Be Bold, Be Creative; Always Keep It Real; We’re Better Together; A Growth Mindset!!

Main responsibilities

People: Team Management & Leadership

• Meet company KPIs by leading, coaching, and mentoring stores team to create a strong and positive Love, Bonito team culture inline with our values and mission
• Develop a high performing, highly driven, positive and collaborative working environment and champion employee engagement by building internal career development, skills and capabilities
• Develop meaningful and relevant Incentives & commissions scheme for retail staff

Processes: Retail SOPs & Operations

• Build automated processes to increase productivity and ensure internal audits, procedures and efficiency in all store operations aspects
• Analyse all opportunities and recommend ways to optimise customer journey, improve our Retail SOPs: store conditions, layout, displays, merchandising, campaigns, launches, staff services, omnichannel features etc
• Support locally new stores opening process (site handover, POS system implementation)

Performances: Sales results

• Run and lead weekly performance reviews with the local to deep-dive into issues (must understand the why), develop next steps and ensure that business is on track with targets
• Monitor and optimise inventory; ensure tight inventory management and health with distribution channel strategy and processes for clearance
• Develop NPS score with a customer centric approach (reviews, collecting omnichannel insights)

Partnership: Cross functional internal collaboration and external strategic relationships

• Collaborate closely with HQ departments (Merchandising, Training, Retail Ops, VM) for the new store openings and stores operations
• Report to senior management on progress and issues by constantly evaluating performance using key metrics and address issues to improve it
• Build external strategic partnerships with 3rd party vendors (Global Contractors, Malls Landlords)

High Level KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence/NPS
• Store Operations/Visual Merchandising Excellence
• Store staff retention rate

Qualifications & Experience

• 7+ years working in a fast-paced high growth consumer/retail company (fashion is a plus)
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Analytical, numerate and proficient in Excel and other analytics tools
• Minimum of experience in managing a retail team(s) - both front and back of house

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

•    Oversees daily operations for all agents delivering high-quality and valued services

•    Conduct training and coaching, including insights and action plans to improve

•    Analyze and report on productivity and other metrics such as attendance, end-of-day reports, compliance and company protocols

•    Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports

•    Perform other supervisory tasks as required

Monthly Salary: PHP 30,000

• •    1-2 years of experience as a Team Leader in a call center setting
• •    Excellent Verbal and Written English Communication Skills
• •    Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
• •    Can start ASAP
• •    Amenable to working in Shaw Blvd, Mandaluyong office and in shifting schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR

• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PROFESSIONAL BOOKKEEPER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

Monthly Salary: PHP 23,000

• Bookkeeping experience
• Must be proficient or higher at Excel. Should be familiar with moderate formulas, V lookups, pivots.
• No voice, all back office.
• Detail oriented
• Quickbooks experience is highly preferred, but not required. If we have someone with experience that wants more money do not turn them away, we should discuss with client first.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

DUTIES AND RESPONSIBILITIES

• Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
• Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.

• Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor, and gather pertinent details enabling escalation to Supervisor / Manger when necessary.
• Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
• Mentor’s new hires during the nesting period.
• Document, track and monitor end-user problems to ensure timely resolution.
• Research and implement fixes for new issues.
• May work with infrastructure and create new solutions.
• Assists with maintaining an accurate Service Desk knowledge-based tool.
• Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses,  and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
• Virus/Spyware Removal/Detection
• Reports complex issues to Incident Manager

MINIMUM REQUIREMENTS

• Ability to follow, document, and maintain standard procedures.
• Superior analytical and problem-solving abilities with keen attention to detail.
• Ability to respond to requests for technical assistance via phone and through other electronic means.
• Technical discipline to effectively perform routine assignments; as well as applied knowledge of established procedures, policies and practices.
• Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
• Interpersonal and communication skills necessary to train others in computer system.
• Ability to simplify complex technical terms when assisting end-user.
• Ability to communicate problems with supervisors as they become known.
• Ability to meet deadlines
• Able to react to change productively and handle other essential tasks as assigned.
• Excellent written and verbal communication skills including interpersonal / customer service skills
• Must possess a strong commitment to high-quality customer service and solid work ethic
• Exceptionally self-motivated and directed with ability to set and manage priorities judiciously.
• Ability to provide Acquire BPO customers with outstanding customer care and service at all times.
• Willing to work variable shifts including evening, weekends and public holidays.

Join the A-Team and experience the A-Life!

Position: Associate Team Lead

Reporting to: Operations Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift or Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 4,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Associate Team Lead is responsible for supporting the assigned operations team. This contribution is accomplished through both individual contributions and by directing the efforts of the assigned team members.  The Associate Team Lead’s responsibility is to act as the “Player/Coach” and ensure the day-to-day operations of the assigned team are running smoothly and that the team is performing to meet both individual and team-based goals. Additionally, the Associate Team Lead meet with company management to give feedback on performance, regional update, and to learn about new developments within the company.

Role and Responsibilities

• Performing a “Player/Coach” role
• Training, coaching, and supporting the assigned team members
• Providing team leadership including coordination of internal resources to deliver on client's needs and expectations.
• Being accountable for assigned team results and arming the assigned team members with strategic and tactical guidance to achieve goals and objectives.
• Assisting the leadership team with compiling and owning various reports to track team effectiveness and ensure that goals are being met.
• Putting strategies and actions in place to address challenges. Focuses on objectives and priorities of both the customer and Aptean.
• Ticketing System: Day to day Salesforce and quote issue resolution and support for sales department employees
• Acquisition Integration: Assist M&A integration team with data and systems migrations for acquired organizations
• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson
• Manage internal systems: Maintain and administer all internal systems within sales, including setting up and managing users

The Successful Candidate
 

• Ability to successfully manage both individual and team goals and objectives
• Proven experience in effectively managing and coaching internal/virtual teams
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Ability to work in a matrix environment and work well with people in different departments
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

The Accounts Receivable Analyst (ARA) is responsible for all customer accounts being kept current and paid within payment terms. The position consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing initial and follow-up letters, collection calls to clients, data entry and resolving routine problems. This position interacts regularly with both external and internal customers. Under general supervision, the ARA will organize a recovery system and initiate collection efforts of all delinquent customer accounts.

KEY JOB RESPONSIBILITIES

• Prepare statements of account, invoices, and credit memos.
• Process and record AR transactions in the Oracle system.
• Work with the collections/treasury department to review accounts and client payments.
• Monitor outstanding invoices and follow up due accounts.
• Communicate with customers to resolve discrepancies and billing issues.
• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.
• Perform monthly AR reconciliations.
• Initiates internal control systems and methodologies for continuous improvement.
• Performs other duties assigned by the immediate superior.

MINIMUM QUALIFICATIONS

• Degree in Accountancy/Business Course (Certified Public Accountant is an advantage)
• At least 2 years relevant work experience in Accounts Receivable functions
• Computer literate (MS Office Applications)
• Experience in handling computerized accounting system preferably Oracle
• Willing to work flexible working hours.

COMPETENCY

Core Competency

• Excellent verbal and written communication skills. Can speak English fluently.
• Good interpersonal skills and ability to easily relate with people in various levels of organization.
• Strong planning, organizational and analytical skills
• Accuracy and attention to details
• Take initiative and make improvements.
• Cooperates and collaborates with colleagues.
• Good sense of professionalism and confidentiality

Functional Competency

• In-depth knowledge of the entire Accounts Receivable functions.
• Comfortable reviewing invoices and meeting professional advisors and auditors.
• Keen on details and ability to explain them.
• Ability to execute financial controls.
• Abreast with government and industry practices
• Ability to comply with all legal and regulatory requirements

What will you contribute?

The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs

• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments

• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams

• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality

• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

• Validate defects thoroughly by ensuring that the described scenarios are fixed

• Build and provide simple scripts with the assistance of senior colleagues when necessary

• Write technical specifications and best practices documentation

• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Required Experience:

• University degree in Computer Science, Mathematics, Business IT or related major

• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)

• SQL/ Java/ C#

• Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)

• Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus

• Excellent written and verbal communication in English

• Analytical abilities, attention to detail, stability, responsibility as well as customer focus

• Ability to work independently as well as part of a customer facing team

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The above statements describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

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Position: Sales Coach

Reporting to: Senior Manager, High Velocity Sales

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift and/or Night Shift

Start Date: ASAP

General Job Summary

The Sales Coach is an individual contributor role and acting as the “Quality Assurance and Sales Coach” for the High Velocity Sales Team. This individual is responsible for contributing to sales growth of the region and sustainability of the High Velocity Sales Team in Manila. This individual is the champion in the field and responsible for developing and enhancing the skills of the High Velocity Sales Team. This is accomplished by, but not limited to:

• End-to-End Call Monitoring
  • Conducting end-to-end call monitoring and feedback, reinforcing positive sales agent behaviors that will drive better and improved results.
  • Assess how call conversation/meetings are handled and identify the areas that need improvement.
• Coaching and Training
  • Develop and implement comprehensive sales training programs for our sales team.
  • Provide one-on-one coaching sessions to identify strengths and areas for improvement.
  • Foster a culture of continuous learning and skill development.
• Performance Analysis
  • Analyze sales performance data to identify trends and areas for improvement.
  • Collaborate with sales leads and managers to establish key performance indicators (KPIs) for the sales team.
  • Conduct regular performance reviews and provide constructive feedback.
• Sales Strategy Enhancement
  • Work closely with the sales leadership team to refine and improve sales strategies.
  • Develop and implement innovative sales techniques to drive revenue growth.
  • Keep abreast of industry trends and incorporate best practices into training programs.
• Team Collaboration
  • Collaborate with sales managers to understand specific team needs and challenges.
  • Foster a collaborative environment that encourages knowledge sharing and teamwork.
  • Assist in the onboarding process for new sales team members.
• Communication Skills
  • Develop and enhance communication skills within the sales team.
  • Provide guidance on effective communication strategies for client interactions

The Successful Candidate
 

• Proven experience and excellent track record as a Sales Coach and Sales Lead
• Proven experience in effectively coaching internal/virtual teams
• Thorough understanding of a high velocity sales process, enterprise sales cycle, sales techniques, sales strategies, and best practices
• Excellent sales, negotiation skills, and objection handling skills
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

JOB DESCRIPTION

The People and Culture Advisor plays a vital role in fostering an environment where our people thrive, and our organization excels. The mission of the P+C Advisor is to provide a seamless and delightful employment experience for our workforce, and to champion the well-being and professional growth of our employees.

Reporting to the People & Culture Lead, this role will be involved in responding to day-to-day P&C queries, supporting processes, administration and systems to provide an amazing employee experience. You will support onboarding, learning and diversity, recruitment and contribute to a positive workplace culture that supports the overall success of our organization.

As P&C Analyst, you will be responsible for:

• Facilitating the onboarding process for new hires, ensuring a smooth integration into the technology consulting environment
• Act as a point of contact for employee inquiries and concerns, providing timely and appropriate resolutions.
• Being a culture champion and striving to foster a positive and collaborative team culture
• Support HR initiatives aimed at fostering a positive and inclusive workplace culture.
• Assist in organizing team-building events and initiatives
• Coordinate and track professional development initiatives, including technical training programs and certifications.
• Provide administrative support to the HR team, including scheduling meetings, preparing reports, and managing departmental documentation.
• Utilize HRIS tools to maintain and update employee records, ensuring data accuracy and compliance.
• Generate reports and analytics to support HR initiatives and decision-making.
• Stay informed about changes in employment laws and regulations, ensuring the company's HR practices remain compliant.
• Assist in managing relationships with external vendors and suppliers.
• Own company Merchandise ordering
• Own organisation of company awards (ordering and delivery) and company wide events

***LOOKING FOR FILIPINO APPLICANTS BASED IN THE PHILIPPINES***

Job Title: Content Writer

Work Hours:  Flexible Hours, as long as the work is being done (they're in GMT+4)

Holidays: TBD

Pay Range: $900- $1200

• Write all the various components required for service plans, ensuring accuracy, clarity, and consistency.
• Produce a minimum of 1-2 pieces of content per day, provided all necessary information is available.
• Collaborate with cross-functional teams to gather relevant information and insights for content creation.

Requirements:

• Proficiency in Microsoft Office suite.
• Familiarity with Box software (training provided), similar to Dropbox, for efficient document management.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• A minimum of 3 years of experience in healthcare or social work is preferred, demonstrating a solid understanding of industry terminology and practices.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Detail-oriented, ensuring accuracy and consistency in all written materials.

Philippine holidays

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Position: Email Marketer

Working Hours: Mon - Fri; 12:00 am to 8:00 am or 1:00 am to 9:00 am Philippine Standard Time (Nightshift)

Salary Range: 900-1500 USD

About the company: 

[Confidential Company] redefined the category of opening glass wall systems. During our 30-plus years in business, we have earned the trust of architects, builders, design professionals, and homeowners as a solutions provider for re-imagining how buildings, people, and the elements interact.

About the job:

As an Email Marketer, you will play a crucial role in expanding our reach and engaging with our audience effectively. Your primary responsibilities will include designing and executing targeted email marketing campaigns, growing our email list, and ensuring the highest standards of communication.

Duties and Responsibilities:

• Identify target audience and grow our email list.
• Design and implement direct email marketing campaigns.
• Proofread emails for clarity, grammar, and spelling.
• Ensure mobile-friendly email templates.
• Write newsletters including all company updates.
• Upgrade our email templates using graphics, personalization, and advanced features.
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes.
• Create email databases for lead generation.
• Analyze campaign performance and suggest improvements.
• Report on sales revenue generated from email marketing efforts.
• Ensure emails follow industry policies and best practices.

• Proven work experience as an Email Marketer or Digital Marketing Specialist.
• Hands-on experience with HTML and content management systems.
• Proficiency in marketing automation technology.
• Knowledge of SEO/SEM and Google Analytics.
• Familiarity with analytical and database tools.
• Excellent written communication and copywriting skills.
• Strong project management skills.
• Ability to work under tight deadlines.
• Bachelor's degree in Marketing or relevant field.

We are six years into our journey and are excited to be evolving our approach to our Client relationships.  As such, Boldr is deploying a Strategic Business Unit (SBU) focus. 

The Head of our Health & Wellness SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the Healthcare and Wellness sectors and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships. 

In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit. 

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed in their roles. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers. 

You are...

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

You have the ability to...

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google suite products. 

Your experience includes…

• 4+ years in a Client facing role
• 4+ years of knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 4+ years of people management experience

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

WHAT YOU’LL LIKE ABOUT US 

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. 
• We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set. 
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

As an Accounts Receivable Specialist your responsibilities and duties include overseeing age receivables, invoicing, and client reporting work associated with the company.  You will perform the monthly invoicing and the age receivable duties, this will include but is not limited to the accounting entries, reconciling, distributing the customer invoices, and ensuring the cash collection in a timely manner. .. You will function as a key part of the company’s finance team. Your main priority is to maintain and improve our client experience. You are also expected to provide additional support to management during audits or other busy time.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Accounts Receivable

• Send invoices and communicate with clients and customers to request and arrange payments
• Manage collection efforts and associated functions
• Send statement to outstanding customers
• Recording and tracking payments in databases and accounting software
• Perform account reconciliations in a timely and accurate manner
• Interact with customers to resolve outstanding issues
• Reconcile A/R to the G/L
• Perform weekly accounts receivable aging report
• Work with the CX department on profitability and other ad hoc reporting

Accounting

• Maintaining bookkeeping databases and spreadsheets, updating information as needed
• Creating reports and balance sheets that document overall profits and losses
• Analyze financial data and ensure compliance 
• Continuous evaluation of current policies and recommendations for process improvements
• Handle sensitive information in a confidential manner
• Provide support for internal and external audits
• Investigating and resolving any irregularities or inquiries
• Assisting in general financial management and analysis
• Execute a variety of financial procedures, including 
• Month-end and year-end closings
• Cash flow reports
• Monthly financial and management reports

In addition, other clerical and administrative duties as required are to be expected.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• Amenable to work at night (Preferably 9pm to 6am)
• Able to handle and prioritize multiple tasks and meet deadlines.
• Highly self-motivated and can work with minimal supervision.
• Able to maintain confidentiality and exercise extreme discretion.
• Honest and Trustworthy.
• Able to adapt to change and learn quickly

YOU HAVE…

• At minimum, an associate's degree in Accounting or related field.
• 3-  years of experience with collections, invoicing, and general accounting.
• Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure.
• Strong attention to detail with a dedication to accuracy.
• Knowledge of GAAP and basic accounting principles.
• Expert project management and organizational skills.
• Advanced computer skills and proficiency with financial management software such as Xero, Bill.com, and Hubspot would be a plus. 
• The ability to handle external clients (over 100 clients per month).
  
  
  
  

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

WE'RE LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job Title: Executive Assistant

Salary Range: $800 - $1200 per month (DOE)

Working hours: Monday to Friday, Flexible; total of 40 hours/5 days a week;  Overlapping two hours between 3-5 PM EST

Join our dynamic team! We are seeking a skilled Executive Assistant to provide crucial support to our leadership team and contribute to the seamless operation of our organization.

Duties and Responsibilities:

● Help out with a variety of business / personal tasks. The scope would be purely administrative to start but could expand over time as familiarity/trust builds.

● Manage executive calendars, including scheduling meetings, conference calls, and appointments

● Coordinate travel arrangements, including booking flights, hotels, and ground transportation

● Prepare and distribute meeting agendas, take minutes, and organize necessary materials

● Screen and direct phone calls and emails, responding where appropriate

● Draft, proofread, and edit correspondence, reports, and other documents

● Assist with the preparation and organization of presentations and reports

● Conduct research on various topics and compile information into useful and organized formats

● Organize and maintain both digital and physical files and records

● Handle sensitive and confidential information with discretion and maintain strict confidentiality at

all times

● Anticipate and proactively address the needs of executives to ensure their time is maximized

effectively.

• At least 2 years of proven experience as an Executive Assistant or in a similar administrative role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficient in office software (e.g., MS Office, Google Workspace).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with a proactive and problem-solving mindset.
• Discretion and confidentiality in handling sensitive information.

*This position is for all candidates located ONLY in the Philippines*

Required language(s): English.

A Medical Virtual Assistant is a specialized virtual assistant who focuses specifically on providing remote administrative and technical support to healthcare professionals. As a Medical Virtual Assistant, you will be providing a wide range of services, including managing medical records, appointment scheduling, transcribing medical reports, assisting with telemedicine arrangements, handling insurance claims and billing, and ensuring compliance with HIPAA regulations. You are expected to be skilled in using various electronic health record (EHR) and practice management software systems to efficiently handle medical administrative tasks. Medical Virtual Assistants help healthcare professionals streamline their administrative workload, improve efficiency, and focus more on patient care, even when they are not physically present at the medical facility.

Responsibilities:

• Appointment scheduling and calendar management
• Patient communication
• Documentation and record keeping
• Billing and Coding Support
• Medication and prescription management
• Virtual team collaboration
• Data entry and organization
• Insurance verification
• Insurance pre-authorizations

• Excellent English communication and interpersonal skills (oral and written), with the ability to build relationships with clients and colleagues
• At least 2 years of work experience in BPO / Customer Service
• Proficient in virtual office tools, EHR systems, and communication platforms
• Excellent written and verbal communication skills in English are essential.
• Strong customer service and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Understanding of HIPAA regulations and the importance of patient data confidentiality
• Strong problem-solving skills and ability to work with minimal supervision
• High school diploma or equivalent
• Willing to work in Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Skills

• Customer Service
• Technical including MS Office and EMR systems
• Adaptability to virtual technology
• Organizational skills
• Attention to detail
• Data Entry including calendar management/appointment setting
• Ability to follow instructions well

Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US$5 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : SEO Specialist

Working Hours :

Monday to Friday, US Central Time, requiring approximately 3 hours of daily overlap in the morning or evening

Salary Range : $1000-2000/ month (Depending on the interview result and the client's approval)

As a SEO Specialist, you will play a pivotal role in shaping and executing our SEO strategy. This position demands a highly skilled individual who can operate autonomously, from the formulation of strategy to hands-on implementation. You'll be instrumental in enhancing our online presence, driving organic traffic, and ensuring that SaunaPlace.com maintains a competitive edge in search engine rankings.

Duties and Responsibilities:

• Develop and execute comprehensive SEO strategies, including both on-page and off-page techniques, tailored to SaunaPlace.com's specific needs and goals. 
• Manage link-building initiatives, outreach, and relationship building with relevant websites and influencers.
• Conduct thorough keyword research and analysis to identify growth opportunities and optimize content.
• Collaborate with content creators to ensure SEO best practices are seamlessly integrated into content development.
• Perform detailed website audits to identify areas for improvement and implement changes to enhance site performance and user experience.
• Monitor and analyze SEO performance using tools such as Google Analytics, and adjust strategies accordingly.
• Stay abreast of the latest SEO trends and algorithm updates, applying new techniques to maintain and improve search engine rankings.
• Provide regular reports on SEO performance, insights, and recommendations for continuous improvement.

• At least 4-7 years of proven experience as an SEO Specialist, with a strong portfolio of successful SEO projects on the highest level of excellence.
• Expertise in on-page and off-page SEO tactics, and a deep understanding of how search engines operate.
• Advanced proficiency in SEO tools like Google Analytics, ahrefs, Semrush, Moz, or similar.
• Excellent analytical skills, with an ability to interpret and leverage data to drive decision-making.
• Strong communication skills, capable of articulating SEO strategies and changes to team members across various departments.
• Ability to work independently, manage multiple projects, and meet deadlines in a dynamic environment.
• Knowledge of HTML/CSS and website administration is a plus.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Job Title: Data Entry Specialist

Schedule: Monday to Friday, 8:30 AM- 5:30 PM EST (9:30 PM to 6:30 AM PH Time)

Salary: 800 USD

Responsibilities:

• Compare the received data with the items originally sent to the factory.

• Identify discrepancies in information, such as variations in quantities or incorrect item codes.

• Flag any discrepancies or inaccuracies for further investigation and resolution.

• Ensuring the accuracy of data and manually input the information into our software system (Oasis).

• Double-check all entered data for errors before final submission to maintain data integrity.

• Collaborate closely with team members to ensure clear understanding of items requested and received.

• At least 2 full years of experience as a Data Entry Specialist
• Proficient in using Oasis
• Extremely detailed, focused, and efficient. They have to be able to work quickly without making mistakes.
• Accuracy is the most critical part of this job.

Head Of - Client Services (SBU)

JOB DESCRIPTION

Reports to: Client Experience Director

Department: Client Experience (CX)

Employment Status: Full Time; salaried; exempt

Location:   Global

Job Band:                           8 Global Head

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are six years into our journey and are excited to be evolving our approach to our Client relationships.  As such, Boldr is deploying a Strategic Business Unit (SBU) focus. 

The Head of our Client Services SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the sectors that fall under this SBU  and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships. 

In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit. 

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with Top Tier Clients and internal stakeholders.
• Execute reviews of our operational performance with Client stakeholders and Boldr leadership when needed. 
• Work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience, and Office Operations.
• Communicate and resolve complex inquiries and concerns objectively, valid, complete, and timely. 
• Help review and approve MSAs and SLAs created by the CX and contracts teams.
• Manage a team of Client Experience Managers and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Client Experience Managers to ensure documentation is constantly updated and identification of process improvements are sourced with the Team Captains and their teams.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced, and keep updated all Client information (Company and Contact) in Hubspot.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues, as well as accounts receivable. 

People Management

• Supervise and develop Client Experience Managers through guidance, observation, and performance management activities. 
• Join the Client Experience Managers on calls with the Client, team huddles, or coaching sessions to stay updated with all Client and team developments. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand team member career growth aspirations to enable matching Boldr’s needs with team member abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPIs and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 
• Act as a change agent, supporting the successful implementation of company-wide policies, procedures, and tools.

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations), collect feedback, and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement for all Clients, enterprise-wide

WHAT WE’LL LIKE ABOUT YOU

You are...

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow, and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

You have the ability to...

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google Suite products. 

Your experience includes…

• 4+ years in a Client facing role
• 4+ years of knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 4+ years of people management experience

Attention Accounting Professionals!

Are you ready to take your Accounting career to the next level? Apply now and receive a P20,000* signing bonus when you get hired!

Join us on our Virtual Career Fair on December 29, 2023 at 9 AM onwards!

We need a Certified Public Accountant (CPA) or an aspiring Accounting Analyst. We want YOU to join our dynamic team!

• Explore Exciting Job Opportunities!
• Meet Our Team Virtually!
• Connect with Industry Experts!

Don't miss out on this opportunity to take your career to new heights! Whether you're an experienced CPA or someone eager to kickstart their career in accounting, get hired ASAP!

Register now and we'll see you from 9 AM onwards.

Register Now --> https://apply.workable.com/j/CBBAA6D2B1

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN or RN Chart Auditors to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

The PHRN Chart Auditor is responsible for conducting comprehensive reviews of patient care documentation in accordance with established standards, protocols, and regulatory requirements. This position plays a key role in maintaining the quality and accuracy of prehospital patient records. The PHRN Chart Auditor will collaborate closely with clinical staff, managers, and other stakeholders to identify areas for improvement and provide feedback for ongoing education and training.

• Conduct thorough reviews of prehospital patient care records to ensure compliance with established protocols and regulatory requirements.
• Verify the accuracy and completeness of documentation, including assessments, treatments, interventions, and other relevant information.
• Identify discrepancies, errors, or omissions in patient care documentation and provide constructive feedback to clinical staff and management.
• Collaborate with clinical teams to address and rectify identified issues, and provide guidance on best practices for accurate record-keeping.
• Maintain a thorough understanding of applicable regulations, standards, and guidelines governing prehospital patient care documentation.
• Assist in the development and implementation of educational programs and training materials related to proper documentation practices.
• Generate reports summarizing audit findings and trends, and present findings to relevant stakeholders as needed.
• Participate in quality improvement initiatives to enhance overall patient care quality and documentation accuracy.
• Stay updated on industry trends, best practices, and regulatory changes related to prehospital patient care documentation.

Monthly Salary: PHP 25,000

• Current and valid PHRN license
• Strong knowledge of prehospital patient care protocols, standards, and regulatory requirements.
• Excellent attention to detail and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team-oriented environment.
• Commitment to continuous learning and professional development.
• Willing to work on shifting schedule.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position : Accounting Operations Analyst 2

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred
• Proficient in other Microsoft Office programs: Word and PowerPoint.
• Excellent English verbal and written communication skills.
• Team player who is organized, proactive, and works well with others
• Comfortable working in a high-growth organization with a sense of urgency