Have you ever wondered how insurance companies calculate the price of insurance policies?

The Corporate Actuarial Data & Technology Team is a dynamic, growing team at Arch. This team implements innovative insurance pricing models and analytical tools to improve profitability and growth across a wide range of Property & Casualty insurance products.

The Implementation Engineer will implement the platform supporting real-time rating engines that calculate insurance premiums. They will be responsible for the creation, design, development, and continuous improvement of implementation services in accordance with established organizational goals and deliverables. They provide technical guidance and ensure the use of sound engineering practices. As a key member of the Corporate Actuarial Data & Technology data engineering team, they will advance our implementation capabilities and help our team deliver solutions faster.

• Create and support best-in-class real time rating implementations leveraging a diverse set of tools
• Work with strategic partners to solve business problems by developing implementation solutions
• Configure and maintain optimal cloud infrastructure
• Create and maintain robust CI/CD pipelines for rating engine and API deployment
• Implement a thorough and reusable logging framework across all rating implementations
• Provide the appropriate level of documentation of sources and technical solutions
• Identify, design, and implement internal process improvements
• Build strong partnerships with peers across the organization to support implementation-related goals
• Explore new technologies with curiosity and creativity

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

The Data Analyst (Arabic) is responsible for protecting the company from financial and reputational losses related to Sanctions and Embargoes amdAmti-Money-Laundering. The sanctions coordinator will be responsible for working on clearance sanctions processing. This is a Mid - shift position.

• Ensuring Sanctions compliance with the Regulators and Authorities globally.
• Monitoring suspicious transactions and resolving any concerns in a timely manner
• Conducting enhanced due diligence (EDD) reviews
• Processing issues from client screening for anti-money laundering activities and politically exposed persons
• Participating in any ad hoc project

Responsibilities:

● Manage a diverse array of HR projects and processes, including performance management, training, career
development, talent reviews, talent deployment, and compensation and benefits analysis.
● Align HR strategies with business objectives, recommending people management actions to support business goals.
● Develop and implement initiatives for employee retention and engagement.
● Forge robust working relationships across the business and with all employees.
● Offer comprehensive HR support and advice, guiding managers and leaders on labor law throughout the employee
lifecycle.
● Support all aspects of employee relations, encompassing absence management, disciplinary actions, grievances, and
performance issues.
● Keep policies and procedures up-to-date to facilitate the employment, engagement, development, and
management of staff.
● Analyze training needs and devise a training plan with inputs from business heads and resource management.
● Drive alignment and focus at executive levels through strategic planning.
● Interpret people trends and derive insights from data analysis.
● Lead and implement change initiatives to enhance HR operations.

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

Responsible for handling client travel service support and promoting and cross-selling various travel and tour packages.

Join Balsam International as a contractual Engagement Marketing Analyst and lead innovative strategies across Social Media & Reputation Management, Content & Influencer Marketing, and Customer Relations Marketing. Manage impactful campaigns, analyze performance, identify opportunities, and collaborate on projects that drive success. Be part of our diverse, equitable, and inclusive team, creating joy and optimizing future initiatives while sharing insights with our dedicated team.

What you’ll be doing:

Overall Engagement Marketing Execution

1. Assists in monitoring the brand’s social media channels (Facebook, Instagram, X, Pinterest, TikTok) and campaigns.
   • Creates copy and assets for the social media calendar.
   • Monitors social media & influencer campaigns and flags issues that may come up.
   • Engages with audience and community members via comments and direct messages.
2. Assists in the brand and products’ online reputation.
   • Moderates and solicits for reviews on sites such as Trustpilot and Power Reviews.
   • Updates Customer Review file for cross-functional teams.
3. Assists Influencer Marketing initiatives and activities.
   • Monitors ongoing campaigns and flags issues that may come up.
   • Replies to unsolicited influencers.
   • Conducts initial outreach to influencers.
   • Updates trackers and analytics data on social platforms
4. Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.
5. Helps in managing all our SM channels and review sites.
6. Documents processes, strategies, and campaigns for internal and external reference.
7. Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines.

Email Marketing Execution & Analysis 

1. Assists in the development and management of email marketing initiatives. 
2. Helps manage and execute email campaigns.
3. Updates creative briefs for asset requests and monitors JIRA tickets.
4. Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
5. Assists in performance tracking and reporting for stakeholders on a weekly basis.
6. Assists in launching email campaigns and influencer vetting.

Performs other duties that may be assigned from time to time.

What we’re looking for:

• Bachelor’s Degree in Marketing or any related fields.

• Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List any desired skill set. 

• Proficient in MS Office – Outlook, Word, Excel, PowerPoint.

• Experience in Marketing is not required but is definitely a plus.

Location: The Engagement Marketing Analyst (Contract) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for four (4) months only.

Hardware Provision: Company-issued Laptop will not be provided.

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.

The Outbound Executive will be responsible for adding  support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.

As an Outbound Executive, you will be responsible to proactively contact new partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in our Manila office. It is important that you are open, honest, willing to learn and have a strong natural appetite for activities and “go the extra mile”.

What you'll be doing

• Support New Partnerships (NP); from registration to open bookable.
• Proactively contact new/potential supply partners to encourage the completion of their registration.
• Perform all necessary checks to guarantee that relevant supply joins Booking.com, preventing duplicate and fraudulent partners join. 
• Offer support to finish the onboarding process, instruct and educate on tools, provide information & support. 
• Deliver training by phone to new partners on the use of Booking.com’s extranet and rates & availability system. 
• Ad hoc activities that may reasonably be required in line with their main duties. 
• Actively participate in various projects & initiatives within the team. 
• Collaborate with the team and Booking.com’s teams globally to continue to improve how the operation works, eg. processes and tooling. 
• Outbound activities include calling on specific opportunities e.g. availability and maintaining existing inventory.

What you'll bring

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills 
• The role requires basic/ mid-level negotiation (convince others to reach agreement). 
• An eye for accuracy and the ability to be detailed. 
• Language: English; written and verbal

Salary: P70,000 – P100,000 (Monthly Package)

Shift: 9am – 6pm Eastern Daylight Time (Tuesday and Saturday – Work from Home; Wednesday, Thursday, Friday – Work Onsite)

What are we looking for?

Skills Required:

• At least 5 years of experience on a similar role
• Experience in using Nice InContact and Five9 software
• Experience in using MS Power BI for metrics and data analysis
• Experience working with vendors for hardware and/or software support
• Must have experience in planning, designing, and implementation of telephony platforms

What will you do?

• Plan, design, implement, and support complex multi-vendor Telephony Platforms
• Act as a technical expert in the Contact Center/Workforce Management platforms, clearly communicating the capabilities and limitations of the system.
• Develop, test, and implement Contact Center applications and technology through projects and initiatives.
• Demonstrated ability to analyze issues and identify root cause to resolve issues.
• Understanding desktop concepts/technology for client support of voice technologies.
• Demonstrates logical problem-solving skills with the ability to prioritize and multi-task with accountability and follow-through.
• Manages trouble tickets to identify trends and details of a reported problem and assists with customer and vendor interaction for resolution of problems found.
• Develop and maintain telecommunications documentation, including but not limited to, project status reports, inventory files, backup and other workload schedules, process, and procedure instructions – both technical and client, etc.
• Relevant experience in administering, defining, designing, deploying, and supporting telecommunications systems including Call Center application support and other telephony protocols.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is the #1 selling furniture brand in North America. Spend millions of dollars on local, regional and national advertising that drives traffic and generates opportunities for our associates to meet their income and professional development goals. They are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Who You'll Work With

Do you want to edit videos for top creators and companies?

Folks like:

• Sahil Bloom
• Ali Abdaal
• Dyrdek Machine
• Arlan Hamilton
• Brex
• and more

Apply once. If you've already applied, we'll be reviewing your application! We have multiple video editor jobs. Pick the one that’s most relevant to you. Then, we’ll match you with a client based on your skills.

Who We're Looking For

You're an experienced Senior Video Editor. You possess a wealth of experience in video editing and post-production, with a demonstrated proficiency in creating dynamic visuals through motion graphics and animations. Your creativity, technical skills, and attention to detail set you apart as a leader in the field.

You demonstrate exceptional proficiency in motion graphics and animations. Armed with expertise in industry-standard software such as Adobe After Effects, you excel in creating captivating visual effects, animations, and motion graphics that enhance video content and engage audiences effectively.

You excel as a collaborative communicator. Whether collaborating with clients, directors, or fellow team members, you exhibit outstanding communication skills and interpersonal finesse. Your ability to interpret creative briefs and translate concepts into compelling visual narratives contributes to the success of every project.

You are a strategic thinker who thrives on delivering creative solutions and exceeding client expectations. Possessing a keen eye for visual storytelling and a commitment to continuous improvement, you play a pivotal role in elevating the quality and impact of our video content across all platforms.

What You’ll Do

• Lead video editing and post-production efforts, with a focus on creating dynamic visuals through motion graphics and animations.
• Utilize industry-standard software such as Adobe After Effects to design and execute engaging visual effects, animations, and motion graphics for video projects.
• Collaborate closely with clients, directors, and fellow team members to understand project requirements and deliver creative solutions that align with client objectives and brand guidelines.
• Edit and assemble raw footage into polished video content, incorporating motion graphics, animations, and other visual elements to enhance storytelling and audience engagement.
• Stay abreast of industry trends and best practices in motion graphics and animation, incorporating new techniques and technologies to continually enhance the quality and creativity of our video content.
• Provide mentorship and guidance to junior team members, fostering their growth and development in video editing and motion graphics.

What You’ll Bring

• A minimum of 5 years of experience in video editing and post-production, with a focus on motion graphics and animations.
• Bachelor's degree in Multimedia Arts, Digital Media Arts, Film and Video Production, or a relevant field is a plus.
• Expertise in industry-standard software such as Adobe After Effects, Adobe Premiere Pro, and Adobe Creative Suite.
• Strong portfolio showcasing a diverse range of video editing, motion graphics, and animation projects across various platforms and industries.
• Excellent communication and collaboration skills, with the ability to translate creative concepts into compelling visual narratives.
• Detail-oriented approach and strong organizational skills, with the ability to manage multiple projects and deadlines effectively.

What You’ll Get

• You'll work with a team of creative professionals who are passionate about creating great Long-form content.
• You'll receive a competitive salary, benefits, and time off.
• You'll get to work remotely from wherever you want! (As long as it has reliable WiFi and a comfortable place for you to work)
• You'll be challenged with a diverse array of projects, providing a dynamic and rewarding work environment.

About Landed

Landed is where top creative talent can find work with US companies as a valued creative team member. Our mission is to connect the world's best creative talent with growth opportunities and financial stability. We provide a competitive salary, benefits, and more. Ready to land your next job? Apply now!

Salary: P70,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday  (10:00 AM - 07:00 PM EST)

What are we looking for?

Skills Required:

• Experienced in drafting Estate Planning Documents
• Experienced in preparations of Wills and Trust
• Conducts relevant legal issues, statutes and regulations to support attorneys in their case preparation.
• Excellent written and oral communication skills
• JD is highly preferred.

Nice to Have:

• Knowledgeable in Legal Software tools such as Clio

What will you do?

• Client Interaction:
• Serve as the primary point of contact for clients, providing updates on case progress, answering inquiries, and maintaining a professional and empathetic demeanor when working with individuals and families.

• Drafting Documents:
• Prepare wills, trusts, powers of attorney, and other legal documents, ensuring they comply with relevant laws and regulations.

• Estate Planning:
• Collaborate with attorneys to assess clients' estate planning needs and provide recommendations, including the establishment of trusts, asset protection strategies, and healthcare directives.

• Legal Research:
• Conduct research on relevant legal issues, statutes, and regulations to support the attorneys in case preparation and strategy.

• Record Maintenance:
• Maintain organized and accurate client records, ensuring all documents and communication are properly documented and easily accessible.

• Scheduling and Calendar Management:
• Manage attorney schedules, including court dates, client meetings, and deadlines, to ensure efficient time management and case progression.

• Notary Services:
• Act as a notary public to notarize legal documents as required.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a full-service law firm that handles a wide variety of legal matters for clients in New York City and the surrounding suburbs. Focused on providing personal attention and high-caliber legal services, clients regularly turn to the firm when facing issues related to family law, estate planning and administration, real estate, commercial litigation, business law, and landlord-tenant disputes. In order to accommodate prospective clients, our client represent people with group legal plans and those without. Contact our firm to discuss your legal matter.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

We are seeking a highly motivated and detail-oriented Junior Sales Admin Assistant to join our sales enablement and events team. This entry-level role is perfect for a young, aspiring sales professional looking to kickstart their career in sales administration. You will provide essential support to our sales team, ensuring smooth and efficient operations.

Key Responsibilities:

• Assist in drafting sales proposals for ongoing deals and coordinate necessary follow-throughs with Salespeople and Account Managers.
• Collaborate with the Sales Onboarding Coordinator to create client service agreements and ensure the smooth flow of client Onboarding processes.
• Update and maintain our main Sales CRM for all leads and ensure accurate records of all deals.
• Assist the sales team with daily administrative tasks, including data entry, scheduling appointments, and managing calendars.

Skills and Competencies:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and clients.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a well-organized workflow.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
• Team Collaboration: Strong interpersonal skills to work effectively within a team and support colleagues in achieving common goals.
• Tech-Smart: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and motivated to learn software like HubSpot, Monday.com, and PandaDoc.
• Problem-Solving: Ability to identify issues and propose solutions proactively.
• Adaptability: Willingness to learn and adapt to changing priorities and processes in a fast-paced environment.
• Customer Service Orientation: A commitment to providing excellent support and service to cross-departmental teams.

Core Perks & Benefits:

• Daily Allowance of Php 200
• Free Shuttle Service
• Free Lunch
• Weekly Treats

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Your Responsibilities 

The Sales Operations Coordinator plays an important role in providing operational support to the revenue generating teams (Business development and Key Account Management) achieve its targets in the key client segments of banks, insurances, asset managers, asset owners, corporates, and redistribution channels. The ideal candidate is highly organized, service-oriented, and enjoys executing ad-hoc tasks as well as repetitive tasks diligently and with an eye for detail.   

You will be part of the global Commercial division and report to the Manager, Sales Operations based in Manila. Moreover, you will: 

• Manage, distribute, and control inbound leads  
• Provide ongoing sales support to the Business Development and KAM teams, such as drafting quotes, and other relevant materials.    
• Conduct research to identify relevant contacts in the key client segments using online sources  
• Manage client- and sales-related activities in the RepRisk CRM tool (Salesforce) and Sales Operations Dashboard via Microsoft Teams  
• You prepare sales briefings and other adhoc analyses as required by the Business Development and Key Account Management teams 
• You coordinate and monitor tasks/activities with other internal stakeholders  

As one of our LQA Test Lead you will be leading our LQA team.  You will report directly to a site head, work with global project managers and are a vital point of contact on all LQA assigned insourced or outsourced projects. 

You will be the primary driver in successfully managing and delivering projects on time and be accountable for the to the end-to-end quality of projects.  You will have day-to-day responsibility for managing the project teams and will work on a variety of global projects for many of our high-profile clients, whilst working in collaboration with our other global Studios. 

What you’ll be doing

• Managing LQA Team across and assigned projects across many platforms (PC, Console, and Mobile) to achieve high quality results.
• Working directly with Project Managers on planning and ensuring optimal resource allocations across projects.
• Daily management of allocated project resources and continually scrutinising tester's day-to-day performance.
• Coordinating project management activities, resources, equipment into manageable daily team actions and setting timeframes and milestones.
• Daily review of project priorities, risks, and severities with the Project Manager.
• Engaging with LQA testing teams in a tactful, assertive, and diplomatic manner to proactively resolve issues early in projects.
• Actively participate in daily stand-up meetings and project planning to relay progress and/or issues to the QA Project Manager.
• Team mentoring and guidance to ensure high quality standards throughout including developing and reporting on key quality metrics and KPIs.
• Working closely with LQA Leads on team structure, headcount resource requirements, performance and developing a training process for new and existing team members.

• Native in local language, fluency in English, particularly reporting, reading & writing.
• Experience within Localization, Quality Assurance or media entertainment (preferably within the gaming industry, but not essential).
• Experience running teams in either localization, media entertainment, game development or software QA, with proven leadership experience.
• Highly creative, proactive, enthusiastic, conscientious, and solution oriented.
• Exceptional team management and mentoring skills.
• Ability to mentor, guide and influence other members of the team to improve standards and an ability to lead by example
• Attention to detail with an inquisitive mindset, not afraid to ask difficult questions where required
• Ability to multi-task and prioritise tasks based on multiple sources of information, with excellent time management skills
• Problem solver with a “can-do” attitude, to ensure that the QA team runs in an efficient way
• Aptitude for gaining understanding in new technologies and processes quickly
• Experience with bug databases administration (such as Jira)
• Knowledge of the current generation of games consoles and PCs, and the latest mobile platforms (preferred).
• Understanding of QA and Submission best practices for Console and Mobile is a plus
• An interest in, and understanding of, the video game industry would be advantageous.

QA Localisation testing involves performing language checks on a range of yet-to-be-released games for a variety of platforms including PC, Xbox One, PS4, Wii, PS Vita, DS, Switch, VR, and various mobile and tablet devices.  You would be working on top gaming titles for some of the biggest publishers in the World.

As one of our Localisation QA Testers, you will be the very first person to see the localised game in its entirety – translated text, images, and the rest of the user interface all together. You’ll get to experience the project in the way it will be consumed by the end users.  You will work in a multilingual project team, ensuring that game is free from grammatical errors, cultural inconsistencies and ultimately ensuring that the game is accurately localised into the target language.

Candidates with previous translation, proofreading, copywriting, or linguistic experience and those with a passion for languages, culture or gaming would also be interested in this position.  

What you’ll be doing

·        Identifying spelling, grammar, punctuation, and other language errors in games and text files.

·        Ensuring any platform guidelines are adhered to.

·        Logging details of errors/issues found and providing suggestions for improvements.

·        Checking for accuracy of translation within context.

·        Verifying consistency of terminology and imagery.

·        Hunting for missing / wrong content.

·        Ensuring the proper date/calendar/character display / format.

·        Writing reports on errors/bugs found.

·        Ad hoc translation.

• Native level fluency in the language you are applying for, and English
• Strong cultural understanding of the language you are applying for.
• Computer literacy – particularly with Excel.
• Robust Internet research skills.
• Excellent attention to detail.
• Previous experience with using different software, applications, and websites.
• Ability to communicate clearly and concisely and collaborate within project teams.

About the team:

The Customer Support Team is responsible for Ignition’s day to day customer support through responding quickly to client requests and working to solve problems.

What your day to day will look like:

• Be a product expert in all areas. Become an encyclopedia of knowledge about how Ignition works and what it is capable of.
• Own customer communications and issues from initial contact until resolution. We use Intercom to do most of our support, but you’ll also be talking to customers on the phone every now and then.
• Collect customer feedback and influence the direction of the product.
• Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
• Develop and improve processes to scale support with the growing business.
• Create and maintain both internal and customer-facing documentation such as knowledge base articles.
• Work closely with Key Account Managers, Retention and Implementation, Marketing teams

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Bookkeeper

Work Schedule: Part Time | 20 hours per week | can attend meetings in EST

Type of Contract: Independent Contractor

Salary: up to Php 35,000 per month depending on skills and experience

About the Job:

In this role, you'll be the guardian of our financial data, ensuring its accuracy and keeping our financial house in order. You'll work closely with various departments to record transactions, reconcile accounts, and generate essential financial reports.

Duties and Responsibilities:

• Financial Tracking: Record all daily financial transactions, including accounts payable and receivable, bank deposits, and payroll processing.
• Accuracy Matters: Ensure the accuracy and completeness of all financial data by reconciling bank statements, verifying invoices, and maintaining a clean general ledger.
• Reporting Ready: Prepare regular financial reports, such as income statements, balance sheets, profit & loss and cash flow statements, to keep management informed. Understand revenue streams, expenses, and profitability to provide insights into company performance.
• Staying Organized: Maintain a well-organized bookkeeping system, ensuring all records are properly filed and readily accessible.
• Staying Compliant: Ensure compliance with relevant tax regulations and deadlines by assisting with tax preparation or working alongside our tax professional.
• Team Player: Collaborate effectively with other departments (e.g., sales, operations) to ensure smooth financial processes.

• Bachelor's degree in Accounting or a related field (CPA preferred)
• Minimum of 2 years of experience in bookkeeping or a similar role in a startup company
• Experience in Latin American bookkeeping is a pure advantage
• Proficiency in accounting software, Notion and Google Workspace
• Strong analytical and problem-solving skills with an eye for detail.
• Excellent communication and interpersonal skills to collaborate effectively with various departments.
• Ability to work independently, manage time effectively, and meet deadlines.
• A passion for accuracy and a commitment to maintaining a clean and organized financial system.

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)

LOOKING FOR FILIPINO CANDIDATES

Position : Engagement Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1000 - $1500/ month

Holiday : TBD

About the company: 

A network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The Engagement Coordinator is expected to perform a variety of duties for the engagement of Care Professionals. The Engagement Coordinator is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

LOOKING FOR FILIPINO CANDIDATES

Position : Scheduling Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1,000-$1,500/ mo

Holiday : TBD

About the company:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

Responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

Summary of the Position

As a Customer Service Agent, your role is to help protect the brand from harmful content on various their various social media platforms and apps. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, issuing responses and engagement on their platforms and apps, conducting content moderation and ensuring a safe and positive experience for the German market.

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions