The Instructional Designer will be focused on designing engaging and impactful training content that drives performance and results for our customers. Much of the content will be focused on sales, technical, and product enablement. Qualified candidates will be expected to have extensive knowledge of rapid curriculum development, instructional design best practices, adult learning styles, learning and development standards, and elearning approaches.  This role requires someone who can deliver exceptional content rapidly. Candidates should be passionate about delivering innovative, micro-learning designs quickly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 
• Collaborate with clients, subject matter experts (SMEs), and internal stakeholders to identify learning objectives and content needs for courses and programs 
• Design and develop engaging and interactive learning content, including e-learning modules, instructor-led training (ILT) materials, virtual instructor-led training (vILT) content, job aids, and technology 
• Write clear, concise, and well-structured content that effectively communicates complex concepts to learners of varying levels of expertis 
• Create prototypes and storyboards that effectively communicate design ideas 
• Utilize instructional design principles and adult learning theories to create content that is pedagogically sound and aligned with the learning objectives 
• Develop assessments and evaluations to measure the effectiveness of training programs and ensure alignment with client goals 
• Stay up-to-date with emerging trends, industry expertise, best practices, and emerging technologies in instructional design and content development 
• Review and revise existing training materials to improve clarity, engagement, and instructional effectiveness.= 
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality content that meets client expectations 
• Provide guidance and support to clients and internal teams on best practices for content development and instructional design 
• Manage a timeline of deliverables to a high quality standard 
• Interact professionally with clients, asking questions, assessing current state, and recommending direction for learning strategies 
• Identify learning outcomes, problems and pain points in order to devise elegant solutions 
• Collaborate closely with product and technology team members both internally and externally to capture content 
• Take a user-centered design approach and rapidly test and iterate designs 
• Make repeatable templates that can be adapted for various design needs  
• Ensure consistency in designs, branding and content across all company platforms 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Critical thinker 
• Detailed oriented 
• Fast-paced. Familiarity with Agile or Lean methodologies in instructional design, allowing for more iterative and collaborative content development. 
• Experience with rapid prototyping and user testing to refine training materials. 
• Open to feedback and constant iterations 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Bachelor's degree in Instructional Design, Education, Communications, English or a related field 
• Proven experience in curriculum development, instructional design, or content writing, preferably in a sales or technical enablement context 
• Strong writing and editing skills, with the ability to simplify complex information and create clear, engaging content 
• Experience with multimedia content creation, including video production and graphic design 
• Proficiency in storyboarding using slides and documents 
• Proficiency in video editing software and instructional design software and tools  
• Proficiency in creative tools (such as Adobe Creative Cloud or Canva) to make visual mockups 
• Familiarity with Learning Management Systems (LMS) and e-learning platforms 
• Understanding of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) 
• Excellent project management skills, with the ability to manage multiple projects and deadlines 
• Strong communication and collaboration skills, with the ability to work effectively with clients, SMEs, and internal teams 
• Ability to work independently and as part of a team in a fast-paced, dynamic environment 

Ideally having:

• Experience using newer AI-powered content creation tools 
• Knowledge of data analytics and learning experience to better measure learning engagement, effectiveness, and ROI 
• Advanced graphic design skills for independently creating visually appealing content  
• A Master’s degree is a plus  
• Additional certifications, such as Certified Professional in Learning and Performance (CPLP), eLearning Instructional Design Certificate, or similar credentials.

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

• Develop reporting and analysis tools to support Leaders and Teams to sustain continuous
  improvement in their area including their own management practices and routines.
•  Possess good understanding of analytics tools (PowerBI, Alteryx, Excel, PowerPoint etc.) to drive
  historical data trends, volume analysis, visual representations of the KPIs
• •Interpret data, analyze results using statistical techniques and provide ongoing reports
  Help in the Development and implementation of databases, data collection systems, data
  analytics and other strategies that optimize statistical efficiency and quality
•  Acquire data from primary or secondary data sources and maintain databases/data systems
•  Locate and define new process improvement opportunities

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P70,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Minimum of 2+ years of experience in a US law firm practicing Civil Litigation
• Strong knowledge of legal procedures and terminology
• Excellent written and verbal communication skills
• Exceptional organizational abilities and attention to detail
• Proficiency in Microsoft Office suite, Adobe Acrobat, and legal-specific software (e.g., Clio)
• Experience with legal research databases (e.g. LexisNexis)
• Ability to work independently and as part of a team
• Strong time management skills and ability to prioritize multiple tasks

Nice to Have:

• JD is highly preferred

What will you do?

• Draft and file legal pleadings, motions, and correspondence
• Prepare answers to interrogatories and other discovery documents
• Manage and maintain attorney calendars, ensuring all deadlines are met
• Serve as the primary point of contact for clients, answering queries and providing updates
• Conduct legal research to support case preparation
• Assist in the preparation of trial exhibits and documents
• Transcribe attorney dictation and format legal documents
• Perform administrative tasks such as filing, copying, and scanning
• Track and bill time accurately using legal billing software
• Coordinate with other team members to ensure smooth case management

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client provide a wide range of services from personal injury law to family law, corporate law, estate planning, and more. .

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position:   Paralegal Assistant
Working Hours:   Full-Time Mon - Fri 9:00 am - 5:30 pm EST
Salary:   $900 - 1000 (depending on the client’s final offer)

About the Role:

We are seeking a detail-oriented and proactive Paralegal Virtual Assistant to join our team. As a Paralegal Virtual Assistant, you will provide critical administrative support to our legal department remotely. Your responsibilities will include managing correspondence, maintaining legal documents, conducting research, and assisting with case preparation. This is an excellent opportunity for someone who is organized, self-motivated, and interested in gaining hands-on experience in the legal field.

Key Responsibilities:

• Manage and organize legal documents, ensuring they are properly filed and easily accessible.
• Conduct thorough legal research and prepare summaries for attorneys.
• Assist with the preparation of legal documents, including drafting and reviewing contracts, agreements, and other legal forms.
• Prepare correspondence and memos, both internal and external, ensuring accuracy and adherence to legal standards.
• Schedule and coordinate client meetings, court appearances, and other legal events.
• Data-Entry, Excel logs, update, and maintain client records, ensuring confidentiality and data integrity.
• Assist in preparing trial materials, including exhibits, witness lists, and trial binders.
• Handles calls and responds to inquiries 

• Has at least 1-3 years of proven experience as a Paralegal or Legal Assistant.
• Proficient in Microsoft Office Suite and other relevant software.
• Has a Bachelor's degree
• Strong knowledge of legal terminology and procedures.
• Proficient in using legal research databases and software.
• Excellent written and verbal Communication skills.
• Highly organized with strong attention to detail.
• Ability to take initiative and work independently.

Salary: P50,000- P65,000 (Monthly Package)

Schedule: Monday to Friday (04:00 PM- 1:00 AM Manila Time)

What are we looking for?

Skills Required:

• A bachelor's degree in business marketing/sales
• 2-3 years of experience in Lead Generation and Sales
• Proficiency in customer relationship management (CRM) software (LinkedIn Outreach, Sales Navigator, HubSpot, Zoom, Apollo, Affiliate marketing)
• Strong verbal and written communication skills
• Excellent customer service skills
• Knowledge of sales techniques and strategies
• Good telephone etiquette and computer literacy skills.

What will you do?

• Identifying potential customers and generating new business opportunities for the company
• Contacting and qualifying potential customers (Cold emailing/calling)
• Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• All round experience in sales
• Committed to providing customers with the finest possible product or service
• Provide regular reports on sales activities and results to management.
• Social media content creation

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client focuses on business consulting located in Europe. This industry encompasses a wide range of services, including management consulting, financial advisory, human resources consulting, and IT consulting, among others. Each specialization addresses unique challenges, leveraging analytical frameworks and industry knowledge to deliver tailored solutions that align with a company's specific goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.
• Manipulate data using Python or SQL; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes.
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply NLP and machine learning techniques.
• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.
• Manipulate data using Python or SQL; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes.
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply NLP and machine learning techniques.
• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time (can be flexible)
Salary Range: US$ 1,300 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As an Executive Assistant, you will play an integral to the smooth operation of the executive team, starting with onboarding and training to familiarize themselves with company processes and tools. They will also manage executive calendars, arrange travel plans, and assist with operational support, ensuring a seamless workflow. This position offers a unique opportunity to work closely with a talented team on a mission to transform lives through innovative AI-driven cell therapy solutions.

Duties and Responsibilities:

• Scheduling/Time Management: Managing complex calendars for the CEO and five other founders, scheduling meetings, and setting timely reminders.
• Travel Management: Arranging domestic and international travel, including flight reservations, hotel accommodations, and other transportation needs.
• Administrative Tasks: Managing logistics for events, including internal team on-site, company events, and conferences.
• Operational Support: Assisting with ad-hoc projects, research, and analysis, such as expense tracking, invoice processing, and other administrative tasks as required.

• Has proven experience working as an Executive Assistant supporting C-level executives in a tech start-up / early stage company or supporting executives from a large corporation
• Is proficient in the following tools: Gmail, Slack, WhatsApp, Notion, Google Calendar, Clockwise, DocuSign, Microsoft Office (MSFT), Brex & Notion
• Self-motivated & Proactive: Works independently with minimal supervision, takes initiative, and finds creative solutions.
• Calm Under Pressure: Maintains composure in a fast-paced environment with changing priorities.
• Time Management & Multitasking: Excellent at managing time and handling multiple tasks efficiently.
• Detail-Oriented & Organized: Meticulous and highly organized in all aspects of work.
• Effective Communicator & Tech-Savvy: communicates clearly with team members and clients; comfortable with learning and using new software tools.

• Fully Remote Role
• HMO coverage on your 30th day
• Avenues for career progression and development, potential to advance into leadership roles
• Fast-paced, exposure to the talented team working on the impactful mission

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are in search of an exceptional Talent Acquisition Specialist to be a valuable addition to our dynamic HR team. Are you the enthusiastic individual we are looking for?

Responsibilities:

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• We offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

We are in the process of hiring a Claims Accountant to join our team in Manila, Philippines. This role is pivotal in maintaining service fee payments up to date, bank accounts reconciled, recoveries and escrow processed. As a Claims Accountant, you will be tasked with a variety of responsibilities, including general accounting tasks such as accounting reports, journal entries, and reconciliations. This role is set within the industry and offers the opportunity to work in a dynamic environment.

• Process service fee rates update and service fee payment. 
• Prepares accounting reports for various accounting divisions in Arch.
• Prepare reclass journals entries.
• Perform bank reconciliations to verify the Third-Party Administrator’s bank balance against Arch balance.
• Process recoveries and escrows ensuring activities are completed within the set timeframe.
• Communicate effectively with team members and stakeholders, both verbally and in writing, to ensure smooth operations and coordination.
• Demonstrate a sense of urgency and flexibility, particularly during busy periods, to meet accounting deadlines and payment demands.

The accounting analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support during same shift or split-shift (Noon to 8PM) corresponding to US EST working hours and be part of the Finance team.

• Perform balance sheet reconciliations
• Create monthly journal entries
• Perform tie-outs of financial statements to general ledger and tie-outs for internal consistency
• Assist with statutory financial statement preparation process (e.g., import mapping files into software)
• Assist with various projects on an as needed basis
• Meet various deliverables in support of monthly and quarterly financial close 
• Collaborate with both onshore and offshore teams to meet departmental goals

The Claims Division is seeking an Indexing Assistant to join the Claims Operations Team.  Under general supervision, the Indexing Assistant provides administrative support to one or more individuals in the Claims Department.

• Identify, classify and triage incoming documents/mail to the appropriate owner (could be a TPA, a different department within Arch, Arch claims etc…)
• Process document/mail and index to appropriate Arch claims files in the system; ImageRight system / FlexiCapture Verification which includes:
  • Surety indexing
  • Canada indexing
  • Dropfile

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Sales Project Manager
Work schedule: Full Time | 40 hours per week | Eastern & Central Time
Salary Range: up to US $1,600 per month (Dependent on your skills and experience)

Role Overview:
The role is primarily focused on driving sales within the US-tech market, with additional responsibilities in project management. The ideal candidate will manage the full sales cycle, from prospecting to closing, while also supporting operational and project-based initiatives.

Duties and Responsibilities:

• Sales (90%):
• Manage the end-to-end sales process, including prospecting, cold calling, cold emailing, and nurturing leads through the sales funnel.
• Focus on generating and closing opportunities within the US-tech market.
• Project Management (10%):
• Oversee the implementation and iteration of new initiatives and Standard Operating Procedures (SOPs).
• Manage various operational tasks, including responsibility for the 24/7 chat feature and ensuring its smooth operation.

Immediate Tasks (Week 1):

• Participate in introductory meetings with key stakeholders to establish relationships and align on priorities.
• Begin prospecting new clients, with an emphasis on the US-tech and Latin American (LatAm) markets.
• Take over management of ongoing projects, including overseeing the chat feature and identifying areas for operational improvement.
• Execute cold calls and emails to engage potential clients.
• Join an initial sales call to align on goals and build rapport.

• 3-5 years of sales experience, ideally in the US-tech market, with a strong ability to build and maintain client relationships.
• Strong project management skills, with experience using tools like Atlas, Slack, and HubSpot; familiarity with other project management tools is a plus.
• Experience selling to law or property management firms is highly advantageous.
• Adaptable to dynamic work environments, eager to grow, and open to feedback.
• Demonstrates ambition, curiosity, and a strong work ethic
• Proactive, self-driven, and comfortable taking ownership of tasks to achieve results, especially in commission-based environments.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About Pearl:

At Pearl, we pride ourselves on cultivating top-tier talent and redefining overseas hiring. Through our rigorous qualification program and exclusive upskilling opportunities, we empower our candidates to thrive in high-profile roles. Join us as we revolutionize the tech industry and connect exceptional individuals with top-notch companies globally. Are you ready for an extraordinary experience?

Role: Telemedicine Patient Coordinator

Work Schedule: Full Time | 40 hours per week | Eastern Time and Mountain Time

Type of Contract: Independent contractor

Salary Range: up to 1600 USD per month (depending on skills and expertise)

About the Role:
The Telemedicine Patient Coordinator will play a vital role in providing exceptional support to patients utilizing our client's telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you
will contribute to building lasting relationships and driving continuous improvement within our organization.

Duties and Responsibilities:

• Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
• Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
• Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
• Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
• Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns.
• Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process.
• Act as an advocate for the patients, understanding and fighting for their needs within the organization.
• Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
• Escalate issues to higher-level support when necessary to ensure timely resolution.

• Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
• Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
• Proven ability to handle challenging situations with patience and professionalism.
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
• Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous improvement and learning

Are you ready to take your career to the next level and make a real impact? At Neo Group, we’re not just developing apps—we’re revolutionizing the mobile experience. We’re on a mission to transform the iGaming industry, setting new standards of profitability and engagement with every project we undertake. But what truly drives our success? It’s talented individuals like you.

We’re searching for a Senior Developer to join our team of innovators. If you’re passionate about cutting-edge technology and eager to play a pivotal role in redefining mobile gaming on a global scale, Neo Group is the place for you. Come aboard and help us create exceptional mobile experiences that captivate users worldwide.

As a Senior Developer at Neo Group, you will be a key player in designing and developing top-tier Android applications. With over 5 years of experience in Android development, you’ll bring your expertise in Java and Kotlin to the table, driving innovation and excellence in every project. Your deep understanding of Dependency Injection, Gradle optimizations, and testing tools will be critical as we build and refine our products.

Key Responsibilities:

• Develop, test, and maintain high-quality Android applications using Java and Kotlin.
• Implement and manage Dependency Injection techniques using libraries such as Hilt or Koin.
• Optimize app builds with various Gradle configurations for performance and efficiency.
• Collaborate with the team to ensure robust code quality by utilizing various testing tools.
• Utilize Git for version control, ensuring seamless collaboration with other developers.
• Participate in code reviews and contribute to continuous improvement of our development processes.
• Work closely with cross-functional teams to understand requirements and deliver exceptional user experiences.

• 5+ years of professional experience as an Android Developer.
• Strong proficiency in Java and Kotlin programming languages.
• In-depth knowledge and practical experience with Dependency Injection (Hilt, Koin).
• Solid experience in optimizing Android app builds using Gradle.
• Familiarity with Android testing frameworks and tools.
• Proficient in using Git for version control.
• Fluent in English, with strong communication skills.
• Experience with Jetpack Compose UI library.
• Familiarity with GraphQL for querying APIs.
• Hands-on experience working with complex user interactions, such as real-time data streaming (WebSockets, video/audio streaming).

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Active Pooling

About the Role:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly. Please note that this does not guarantee immediate employment or contact. We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our projects.

Insight Timer is the world's largest conscious community of 27 million people from 120 countries speaking over 50 languages. More time is spent on Insight Timer than all other meditation apps combined. We publish the largest free library of wellbeing content on earth with over 250,000 guided meditations and music tracks from 20,000 teachers and contributors.

Our mission is to improve the wellbeing of millions through meditation and mindfulness. This is an opportunity to become an integral part of our purpose driven team.

The QA Representative is responsible for reviewing and publishing content on our platform. This full-time role involves ensuring the content meets high-quality standards and follows the company's guidelines. The successful candidate will be part of the Publishing Team and will report to the Onboarding and Publishing Lead.

To succeed in this role, the QA Representative should possess strong communication and organizational skills, be able to work autonomously with a proactive, flexible, resilient approach, and ideally, have a sound knowledge of well-being, mental health, and meditation practices. Please note, that this is a hybrid position. We have a team based in Manila who catch up regularly so ideally you will also live in the area.

Responsibilities

The QA Representative will work closely with other Publishing QA Representatives, our Onboarding Publishing Lead and the Teacher Support Team when needed.

This role is important to ensure Insight Timer has great quality and relevant content published and featured at all times.

• Review and publish content in a timely manner, according to the company’s goals.
• Work closely with the Publishing Team to ensure we are continually and efficiently loading new and relevant content onto our platform.
• Ensure the quality of content remains at a high level: relevant topics, quality audio, well-written copy, beautiful imagery etc., and follows Insight Timer’s content guidelines and requirements.
• Review and approve new teachers who meet content guidelines.
• Effectively communicate with teachers to provide feedback on their content and guide improvements in their offerings.
• Ensuring our feature lists are constantly updated and showing high quality and relevant content from a diverse range of teachers.

• You are expected to work 40 hours per week from 7am to 4pm (flexible options available)
• Confidence with tools and software: Google Suite, Slack, Freshdesk
• Strong spoken and written English
• You are process driven and have a proactive, flexible, and resilient approach to changing priorities
• Have experience working remotely and autonomously
• Well organised, with strong attention to detail
• Experience reviewing and editing content (photography, text, and audio) is a bonus
• Comfortable having weekly 1:1’s, and team meetings
• Work to deadlines. Your progress will be measured through quarterly KPI’s and publishing quotas
• Knowledgeable or interested in well-being, mental health and meditation practices
• Reliable access to high-speed internet working remotely

You'll be able to share in our success through a generous employee options plan.

We have dedicated learning and development budgets to support your growth, as well as a competitive benefits plan.

We're remote first, with no central office location. We dial in from all over the world, and it's important that our team is just as diverse as our community of users, customers and teachers. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you!