What we expect of you, day to day.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payments platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved

• Collaborate with Treasury to support the daily liquidity management process

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Building a brand strategy means building a unique story and customer experience—something that connects them with a company and its products and fosters loyalty over time.

ABOUT THE ROLE:

BRAND/MARKETING MANAGER is responsible for overseeing any aspect of marketing related to a company’s brand, and ensuring that all branding decisions ultimately result in stronger sales. To achieve that alignment, brand managers tend to work with multiple areas of marketing, like research, content, social, and design.

As a Brand/ Marketing Manager you may be responsible for:

• Conducting market research
• Analyzing data for trends, insights, and information
• Advising multiple teams on branding strategy
• Communicating with marketing teams to ensure brand alignment
• Managing projects through various stages of development
• Managing budgets to support branding efforts
• Maintaining relationships with company stakeholders
• Developing and implementing marketing plans, policies and strategies according to organizational goals and market demands
• Designing promotional activities and events for marketing products and services
• Gathering and analyzing data involved in marketing campaigns and activities
• Planning a budget, evaluating campaign expenditure and estimating potential sales
• Formulating competitive pricing strategies that meet organizational objectives and appeal to customers
• Evaluating the effectiveness of marketing campaigns and adjusting or implementing strategies to improve them
• Developing and implementing marketing plans, policies and strategies according to organizational goals and market demands
• Designing promotional activities and events for marketing products and services
• Gathering and analyzing data involved in marketing campaigns and activities
• Planning a budget, evaluating campaign expenditure and estimating potential sales
• Formulating competitive pricing strategies that meet organizational objectives and appeal to customers
• Evaluating the effectiveness of marketing campaigns and adjusting or implementing strategies to improve them

Business Development

• To conduct market intelligence and identify market needs
• To identify & solicit potential customers and projects to secure business
• To develop new and existing accounts and expand business through-face-to-face contact with customers
• To ensure the number of prospect calls each month does not fall below the agreed standard
• To ensure there is full knowledge of all the key customers decision makers and key influencers
• To build strong and profitable relationship with personnel in customer organization
• To understand the Doka brand, products, and services completely and how they compare with competition
• To maintain and update customer records and enquiry status
• To manage and maintain a pipeline capable of delivering the budget

Sales

• To respond to sales enquires and convert them into orders
• To provide clients with quotations and technical assistance
• To service clients on a regular basis and provide formwork know-how
• To maximize revenue from clients
• To manage projects/determine project sales strategy (cost planning, pricing of tender, determine revenue and negotiate terms and conditions of contract)
• To collaborate with the engineering team to ensure that the most efficient formwork design is applied
• To devise the most profitable way to win and service business for the company

Customer Management

• To be accountable to all credit interactions with customer and ensure payment is received in full
• To ensure customer satisfaction with equipment and production delivery.
• To collaborate with operations team to ensure that delivery is made on time

Marketing

• To participate in all sales and marketing activities to promote and enhance branding image of the company
• To engaged actively in promoting Doka brand in Social Media Platform

Requirements

·       
A degree in Computer Science, Information Technology, Management Information Systems, Business or any related field

·        At least 3 years experience in software development, high traffic and multitier applications.

·        At least 3 years experience working on different frameworks such as Angular JS, React Next JS
Expertise on Javascript

·        Experience with o back-end systems like NodeJS or PHP o GraphQL, SOA, JSON, XML, and RESTful web service framework o MVC of MVVC software architecture for web systems o Apache or Nginx o AWS Cloud Computing o different storage such as elastic cache, redis cache, blob storage or CDN, etc.

·        Exposure to projects solutioning and designing SAAS type systems and white labelling will be an advantage

·        Experience working on a Shift left quality practice. Able to write and create test scripts to automate unit testing.Ability to help design and develop software with focus on maintainability, reusability, performance and scalability

·        At least 1 year experience working on DevOps environment

·        Ability to prioritize and multi-task in a flexible, fast paced and changing environment.
Demonstrated experience in issue resolution, effective problem-solving and communication skills

·        Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.

·        Experience working effectively with cross-functional teams, end-users and vendor partners to ensure the success of each program/initiative

LegalMatch is seeking a dynamic and analytical Project Manager to drive strategic initiatives aimed at solving customer problems (including those related to engagement, retention, churn, and other areas). The person that will thrive in this role is an obsessive problem solver--someone who is highly proactive, analytical, and focused on delivering impactful results.

• Develop an in-depth understanding of customer problems and goals and ensure that LegalMatch’s platform is aligned to meet or exceed expectations
• Be accountable for delivering various success metrics including case conversion, client engagement, and others.
• Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers.
• Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions.
• Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized.
• Address all sorts of problems analytically to drive customer success and retention.

• Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas.
• Problem solver; experiments with new approaches and techniques to improve work processes.
• Team player with strong communication skills
• Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
• Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases.
• With significant entrepreneurial drive
• Willing to roll up sleeves to directly solve challenging problems
• Experience driving revenue growth and expansion with a portfolio of customers.
• Experience implementing process improvement initiatives and creating new methodologies for an organization.
• Customer-focused and innovative mindset when approaching new challenges.

•Identifies areas within hotel operations where AI tools and technologies can improve efficiency, and develops and implements AI-driven tools.

•Monitors and maintains AI system performance, proposes improvements, and balances strategic planning for AI integration with hands-on operational requirements.

•Coordinates with all departments to identify points and areas for improvement where AI can be utilized, especially with the IT team to ensure smooth integration of AI in hotel management systems.

In this role, you are expected to:

• Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.

• Build and enhance strong working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Manila, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Description:

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products. As a Client Care Associate, you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include:

* Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

* Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

* Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

* Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

* Partner across teams and departments for process improvement initiatives

* Assist/train clients to address questions that may come up regarding the funds movement

* Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

* Perform all related duties and special projects as assigned

* Participate in all required training sessions for compliance (OFAC, AML, etc.)

* Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

We’re seeking a UI/UX Designer who can seamlessly blend user research with stunning interface design. This role requires a creative individual who can understand user needs and translate them into beautiful and intuitive designs. You’ll be conducting light user research, building wireframes, and creating high-fidelity visual designs for both web and mobile platforms. You’ll collaborate with product managers, developers, and stakeholders to deliver an engaging user experience from concept to implementation.

• Interaction Design: Familiarity with interaction design principles, creating seamless user flows and interactions.
• Data-Driven Design: Basic knowledge of using analytics tools to make informed design decisions and track user engagement.
• HTML/CSS Awareness: Basic understanding of front-end technologies to ensure better communication with developers.
• What You'll Gain
• End-to-End Design Involvement: Engage in the entire design process, from user research to high-fidelity UI design.
• Creative Influence: Shape the visual direction of a platform that directly impacts global education and career opportunities.
• Design System Ownership: Be responsible for creating and evolving design systems that ensure consistency and quality across the platform.

TECHNICAL WEB PROJECT MANAGER

Job Title: Technical Web Project Manager

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Pacific Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

Job Description

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. 

Responsibilities

•This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.

•Manage activities, requests, and inquiries for support and information thru various case management tools which includes but is not limited to emails, chat, calls, etc.

•Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.

•Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

•Deliver consistent high-quality work to ensure an excellent client experience.

•Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

•Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery.

•Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team members.

•Participate in regular team meetings to share insights, discuss challenges, and contribute to team strategies.

•Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and other data repositories.

•Build and enhance positive working relationships with internal and external stakeholders.

•Contribute to team efforts by accomplishing related tasks as needed.

•Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

•Demonstrate flexibility in schedule changes - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

Responsibilities:

• Provide prompt medical care and respond to emergencies for guests and staff
• Conduct health assessments, basic treatments, and maintain accurate medical records
• Ensure compliance with health regulations and hotel policies
• Educate staff on health and safety practices and provide health-related advice to guests
• Manage first aid supplies and collaborate with local healthcare providers as needed
• Assist in developing and implementing guest wellness programs
• Handle minimal HR tasks as required

The Sr. Java Developer at Octal Philippines Inc. will be integral to our software development team, focusing on developing high-quality, innovative software solutions. The ideal candidate will possess extensive knowledge of Java programming and related technologies, and will demonstrate leadership skills to guide the team in technical discussions and project implementations. Responsibilities include designing software architecture, writing efficient code, conducting code reviews, and collaborating closely with cross-functional teams to deliver exceptional products.

• Experience of people management and the ability to lead and influence others
• Experience in formal personal development planning and individual, team and process performance management
• Proven experience in leading and managing the delivery of system/software development projects in a structured environment
• Experience in a variety of software development approaches and methodologies including Agile and Waterfall
• Experience in both architecture and implementation-level software design
• Experience in requirements capture, analysis techniques and process improvement approaches
• Strong facilitation and coaching skills
• Excellent personal organization and ability to prioritize and carry out multiple tasks
• Able to influence and drive projects to meet key milestones and overcome challenges
• Comfortable working without routine supervision
• A desire to remain technically capable and an expert in current technologies

You will be responsible for the correct localization of video game content and other associated text into from English into Filipino. You will work following product specific guidelines to ensure the maximum linguist quality and adherence to all relevant conventions. You will be working as part of a team to produce high quality translations, either translating yourself or reviewing.

As a member of the Translation Team you will report into the Project Management team and must work closely with internal and external translators. As a Translator you have no direct reports.

Duties and Key Responsibilities

• Creates or helps create glossaries and style guides following pre-defined guidelines from the client.
• Creates or helps create characterization documents
• Carries out translation work following provided guidelines and instructions, including First Party terminology.
• Carries out revision work following provided guidelines and instructions, including First Party terminology.
• All work is carried out meeting the outlined deadlines and industry standard productivity figures.
• Provides linguistic feedback for work carried out externally.
• Works as part of a larger team of translators or revisers.

1. Must have at least one to experience in translation industry - English to Filipino (video games specific experience welcome) or proven use of FILIPINO language in a professional environment.
2. Excellent knowledge of business software applications (e.g. Microsoft Office)
3. Ideally knowledge of MemoQ
4. Ideally with experience working with TMS software (Plunet/XTRF)
5. Clear and effective communication skills (verbal and written)
6. Demonstrates proactivity
7. Good organization and problem-solving skills
8. Keeps a “can do” attitude and positive thinking

Qualifications

Translation or language-related BA studies or equivalent preferred e.g Bachelor of Arts in Filipino (AB FIL)

Octal Philippines Inc. is looking for a Senior Software Engineer to join our dynamic and innovative engineering team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet our clients’ needs. You will collaborate with cross-functional teams to deliver impactful products and contribute to the overall architecture and technical direction of our projects.

• 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.
• Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.
• Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.
• Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.
• Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.

As an Active Directory Administrator at Octal Philippines Inc., you will play a critical role in maintaining the security and efficiency of our IT infrastructure. Your primary focus will be the management and administration of Active Directory services, ensuring seamless operation, and supporting various IT initiatives. You will be responsible for implementing best practices related to Active Directory management, troubleshooting issues, and enhancing the overall performance of the system.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• At least 4 years’ experience in an organization with a large level, 24x7, mission critical operations environment supporting enterprise systems.
• Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
• Good verbal and written communication and listening skills; computer literate, detailoriented and meticulous, accounting-related technical skills and knowledge; basic program facilitation, presentation skills, knowledgeable in software development life cycle, knowledgeable in training needs analysis, conceptualizing training plan and assessment of training programs. Ensuring maximum efficiency, effectiveness, flexibility and responsiveness to the assessment, design and implementation.
• Self-motivated, multi-task oriented, high maturity level, physically and mentally healthy, above average work ethics
• Strong communication and teamwork abilities.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Join Octal Philippines Inc. as a Full Stack Developer, where you'll play a crucial role in the development and maintenance of dynamic web applications. You will work on both the front-end and back-end of our projects, ensuring that they are efficient, scalable, and user-friendly. Your expertise in various technologies will allow you to turn complex functionalities into an intuitive user experience. Collaborating with our talented team, you will help shape the future of our web solutions.

• Proficiency in HTML5, CSS, and JavaScript.

• Experience with JavaScript frameworks such as React, Node.js, or PHP.

• Familiarity with SQL or PostgreSQL for database development.

• Strong understanding of web standards and protocols.

• Experience working in an Agile development environment.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and collaboration abilities.

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps).