• Real time monitoring of betting activity, Managing Risk and customer categorization
• Liaising with Prematch and Live Odds teams in relation to betting activity.
• Effectively responding to betting operator queries
• Undertaking detailed analysis of Sport and betting market performance
• Testing of trading platforms and continued quality assurance
• Data interrogation and creation of management ready reports

1. Maintains existing sales accounts, develop new ones and assists other related department/s in forecasting and achieving the sales budget.

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients.

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems.

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.

5. Ensures that all accounts in her areas are secured with proper credit recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery & ensuring Account Receivables & Overdues are not beyond allowable credit terms/limit.

7. Monitors collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by respective wodistributors and customers to ensure efficient inventory management and proper storage of Sika products.  

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

12. Ensures that the Safety, Quality and Environmental Management System is understood.

13. Ensures that all operating standards are adhered to at all times.

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

We’re looking for a talented Brand Copywriter who excels at crafting compelling, on-brand copy that captivates customers and captures the essence of our products. If you’re passionate about storytelling, have a strong grasp of brand voice, and thrive in a fast-paced eCommerce environment, join us and help create memorable experiences that bring joy to our customers!

What you'll be doing:

Copywriting

1. Collaborate with other team members to brainstorm, concept, and develop compelling copy for site, emails, product copy, print, and more 

2. Utilize Tone & Voice documents for national brands and campaigns  

3. Create, edit, and proof own copy  

4. Partner with Marketing, eCommerce and Merchandising teams to meet brand and business goals  

5. Manage multiple priorities/projects under tight deadlines, working independently and/or with Copy and/or Design team members  

6. Clearly articulate copy recommendations and analyze briefs to gain clarity before execution  

7. Manage feedback positively with a focus on finding a win, win solution  

8. Be brand and customer-centric  

9. Assist in other copy projects as needed, plus perform other duties and responsibilities as assigned

Task Management

1. Manages multiple priorities and tasks under tight deadlines, working independently and/or with Copy and/or Creative team members.

2. Ensures the timely completion of deliverables. 

3. Looks for ways to improve processes and helps to define best practices to achieve project goals and optimization.  

4. Serves as a point of contact for projects and escalates challenges promptly. 

Organization Development

1. Attends weekly Creative meetings to discuss updates, ideation, and alignment.

2. Attends and participates in bi-weekly sub-function meetings to discuss updates, wins, and challenges. 

3. Attends and participates in cross-functional alignment or review meetings, teamwides, and local topics. 

4. Quickly gets up to speed on any project or technology. 

5. Establishes and enhances strong business relationships with cross-functional partners. 

6. Participates and attends continued learning programs to support knowledge building, enhance skills, and improve team efficiency and productivity. 

7. Supports any other projects that may be assigned from time to time by other Company officers. 

8. Ensures the harmonious relationship between self and the Company’s officers and co-employees in carrying out the job assigned. 

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• An online portfolio of writing samples with your application that reflects your experience, specifying which work was created 100% by you vs. by a team.  
• Bachelor’s degree in English, Communications, Journalism, Advertising, or equivalent work experience  
• At least 2 years of working experience writing and editing copy in a fast-paced eCommerce environment  
• Working knowledge of AP Stylebook  
• Appreciation for good design and a desire for excellence  
• Ability to support processes and proactively identify challenges while recommending solutions  
• Capability to meet deadlines and see projects through to completion  
• Resourceful and self-motivated attitude  
• Strong communication skills  
• Familiarity with Trello, Jira, or other project management tools  
• Desire to have fun at work! 

Location: The Brand Copywriter position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Salary: P50,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3 years accounts payable experience
• Previous experience using ERP system
• Demonstrated ability to drive change through process improvement
• Experience in Other Admin type roles; with high volume transactions
• Flexibility to do more than AP (Be able to work with business as it evolves to help manage different Receivable, types including Accounts Receivable, and administrative tasks)

Nice to Have:

• Previous experience in the Retail industry
• Experience in MS AX and D 365 environments
• Experience in Concur
• Experience in Accounts Receivable, Lease administration

What will you do?

Main Duties:

• Contributing to technical development and training of finance team members
• Process Invoices daily, including working with other stakeholders to verify any errors
• Post the invoices accurately in system
• Working with supplier and sourcing teams to ensure stock is invoiced at correct prices in AP sub-ledger.
• Matching prepayments to invoices before end of month.
• Completing monthly creditor reconciliations for all suppliers including commentary for all reconciling items.
• Performing general administrative and behavioral tasks as required.

Beyond Accounts Payables:

Help work thru administration / management of different types of transactions including:

• Accounts receivable / Credit & Debt Management
• Financing Partners transactions (Afterpay, Zip, Latitude)
• Supplier Reconciliation
• Lease administration
• Customer and Supplier refunds

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

• Revenue download, interface and reconciliation with invoicing system when needed.

• Booking and Allocation of payments received from clients.

• Supervise correct treatment of COD (Cash On Delivery) accounts.

• Supervising Credit Notes and Invoices are properly offset, if needed.

• Ensure unapplied and unidentified payments from clients are actioned by working closely with Collections Team.

• Ensure there are no outstanding transactions related to Accounts Receivable pending on the bank reconciliation.

• Responding to inquiries from business / customers and resolve issues.

• Assist O2C Supervisor in any ad-hoc activities.

• Manage Month End closing activities, deadlines and performing the AR sub-ledger close process.

• Prepare Bad debt provision analysis and journal to be imported by R2R.

• Extract and review Unbilled Revenue ageing journal to ensure compliance with approved Tolerance grid.

• Prepare WIP journal as per affiliate instructions.

• Perform AR reconciliations and Reporting.

• Book and allocate payments received from clients.
•  Monitor and coordinate with Collections Team on unapplied and unidentified payments.
• Assist with revenue downloading and reconciliation with invoicing system.
• Process Accounts Receivable (AR) interface lines to Oracle.
• Correct treatment of Cash on Delivery (COD) accounts.
• Ensure credit notes and invoices are properly offset, as needed.
• Respond to inquiries from business / customers and resolve issues.
• Perform AR reconciliations.
• Assist with AR sub-ledger close process and other month-end activities (Bad debt provision, Unbilled Revenue (UBR) and Work-in-Progress (WIP) accruals)
• Ensure monthly checklists are completed by the month end and signed off by B2C
• Ensure that monthly KPIs are met.

• Timely processing of payments across the region/s handled by strictly following the payment calendars.
• Completes the payment batch with 100% accuracy i.e. total payment value, currency
• Monitors the banking system and validate the status of each payment batch
• Communicates and/or escalates pending authorization in the banking flatform to ensure that all payments will be released as per country specific bank cut-off.  
• Adheres to SGS Intercompany netting calendar. Final netting position should be coordinated with Record to Report Intercompany Team.
• Ensures that non-standard payment runs (outside the regular schedule) are properly supported with business reason and necessary approvals.
• Assists with the resolution of discrepancies or problems that prohibit timely processing of payments in the system.
• Responding to inquiries from internal and external stakeholders regarding status of payment.
• Working closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation and cash management.
• Ensure monthly checklists are completed by the month end and signed off by P2P Supervisor

• Timely and accurate review, validation, and processing of incoming invoices (e.g., PO, Non-PO, credit card statements) to accounting system.
• Ensure that invoices are properly coded and booked in accordance to SGS Chart of Accounts.
• Verify that the invoices comply with SGS policies and procedures.
• Audit travel and expense liquidation in accordance with existing rules and regulations.
• Process prepayments and follow up on prepaid invoices.
• Handle supplier statements and vendor inquiries.
• Provide support and assistance to colleagues with respect to accounting information
• Respond to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel, and expenses audit responses).
• Follow up on match exceptions and coordinate with Business and Procurement for the resolution.
• Work closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation.
• Follow up on transactions on the long-outstanding items in the Accounts Payables Trial Balance (Ageing)
• Follow up on open Purchase Orders and invoices on hold
• Prepare and review accruals and any other month end P2P transactions
• Assist in AP Subledger close and other month end activities
• Ensure monthly checklists are completed signed off by P2P Specialist/P2P Supervisor

• Responsibility for preparation and posting of journal entries for the designated SGS Affiliates.
• Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.
• Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.
• Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.
• Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.
• Performing additional tasks on request of senior colleagues
• Providing customer service which meets or exceeds customer SLA.
• Assuring compliance and quality control review
• Identification and presentation of solutions for process improvements
• Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels
• Supporting the roll-in strategy and implementation
• Resolving conflicts and assisting others as required
• Ensuring compliance with applicable rules, policies and procedures

• Preparation and posting of journal entries (including mass allocation) for the designated SGS Affiliates
• Managing bank statements and related GL reconciliations
• Maintaining Inventory and Fixed Asset modules and related entries in these accounts
• Performing postings/analysis/reconciliations on intercompany transactions and related supporting documentation
• Cost allocation
• Performing regular analyses of the account variances
• Performing additional tasks on request of senior colleagues
• Complying with Month End closing requirements and deadlines
• Ensuring there are no outstanding transactions that are not completed before closing
• Ensuring monthly checklists are completed without exception
• Preparation of periodic and ad hoc reports as requested by management
• Following adequate rules, policies, procedures and instructions

• Ensure correct and timely issuance of the report to be used by the importer in releasing the goods at Customs to facilitate trade transaction.
• Assess product and/or exporter risk levels, identification of product essential requirements and following the Business Rules on Import Verification Program (IVP), Harmonized System (HS) classification, import eligibility, country instructions and other related references.
• Provide technically appropriate product classification following the HS code system by using all available references submitted by the parties involved.
• Evaluate transactions and provides valuation opinion based on valuation methodologies to confirm the correctness of prices being declared by the trade parties.
• Assist in providing reports that shall be used at the country of destination.
• Liaise with Trade, Valuation, and Inspection Centres to get additional information required during processing of files.

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically-based opinion on product standards and product classification and certification.
• Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity

RA Specialist

Key Responsibilities

• Preparation and submission of regulatory dossier
• Able to deliver registration goals with minimum supervision
• Monitoring and follow-up of product filings for early approval of applications
• Revision of artworks including prescribing information to ensure regulatory compliance
• Product lifecycle management i.e. variations, renewals and post-approval commitments
• Participates in industry association to keep abreast of regulations
• Creation/revision of new/existing SOPs
• Management of quality activities i.e. product release, complaints handling, deviations, change controls self-inspection, trainings, documentations, risk management.
• Management of pharmacovigilance activities such as adverse event monitoring
• Audit of third party distributor
• Supports internal/external audits and implementation of corrective and preventive actions
• Able to develop and maintain good network internally and externally
• Performs other tasks and duties which may be assigned by the immediate supervisor from time to time

• The main responsibility of this role is to manage data reporting and project deliverables related to Real-Time services for clients including:
  • Maintenance of tools for data presentation and delivery to clients, including all database/dashboard configurations.
  • Assists internal clients in all elements of successfully operating systems, including creation of reports and data entry forms.

Primary Responsibilities 

The main responsibility of this role is to manage data reporting and project deliverables related to Real-Time Continuous Environmental, Health & Safety Monitoring services for clients including:

o   Maintains EHS tools for data presentation and delivery to clients, including all database/dashboard configurations.

o   Assists internal clients in all elements of successfully operating the monitoring systems.

Specific Responsibilities   

Responsibilities will include but not limited to the following activities:

• Designs, manages and supports data dashboard deliverables and associated project workflows for analyzing continuous monitoring data to strict quality and ethical standards.
• Provides total project team responsiveness.
• Responsible for liaising with project teams in order to have a full knowledge of project requirements, and documenting requirements accordingly
• Carries out project work including development and creation of analytical data outputs and reports to complement and assist with wider objectives on client EHS projects.
• Administer applications and technologies as assigned, such as user requests and questions, data entry, form creation, report creation, etc.
• Responsible for continually looking for ways to improve processes.
• Answers technical questions posed by clients and other employees.
• Attends data integrity training and signs off acknowledging understanding and responsibility therein.
• Ensures cleanliness of work area, instruments and supplies.
• Responsible for the timely response to all e-mail, voicemail, verbal and written requests.
• Follows all guidelines for acceptable quality control, investigates quality control failures and rectifies problems and brings any discrepancies to their supervisor’s attention.
• Initiates corrective action requirements as required.
• Reviews, schedules and prioritizes workload, performs preventive maintenance and monitors instrument connectivity, ensures that all QC procedures are followed and that they meet necessary criteria.
• Operates within the guiding principles of the company.
• Other duties as assigned related to the job function.
• At all times, adopts a safe behavior by exercising due regard for the Health & Safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, complies with SGS Code of Integrity and Professional Conduct.

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

The Senior Corporate Analyst will focus on creating and analysing business and financial metrics to support transformational initiatives at AGS. This Analyst will leverage their business knowledge and expertise in interpreting financial and business data in data storytelling while transforming complex datasets into actionable insights for a diverse stakeholder group.

The role requires strong project management skills, and the ability to develop process models and technical specifications. The successful candidate will demonstrate excellent communication abilities, commercial acumen, and a proactive approach to process improvement and automation, all while managing multiple projects efficiently.

Join us to drive data-driven strategies and foster business success through impactful and insightful analysis!

Responsibilities

• Financial Analysis: Demonstrate a strong understanding of profit and loss statements, analyzing underlying business drivers to inform strategic decision-making.
• Data Storytelling: Utilize excellent data storytelling abilities to consolidate large datasets into actionable insights, presenting findings clearly and compellingly.
• Data Quality Management: Reconcile and manage data quality discrepancies, utilizing SQL queries to identify and resolve system issues effectively.
• Collaboration with BI Developers: Partner with BI Developers to support quality assurance processes for BI solutions, ensuring accuracy and reliability in data reporting.
• Consultation Services: Provide expert consultation to internal and external business users regarding new BI features and enhancements to existing systems.
• Data Governance: Contribute to robust Data Governance practices, focusing on data quality, management, business processes, and security protocols.
• Defect Monitoring: Monitor and triage Data Quality defects ensuring timely resolution and communication.
• Troubleshooting and Validation: Troubleshoot integration and build failures, analyze client delivery gaps and write SQL queries to validate data in Azure and Snowflake environments, identifying root causes and proposing solutions.
• Documentation Creation: Develop process models and technical specifications to guide developers and product teams in system enhancements.
• Best Practices Development: Actively participate in identifying, documenting, and maintaining team best practices to enhance operational efficiency.
• Communication Skills: Exhibit exceptional written, verbal, and data presentation skills to effectively convey analytical insights to diverse stakeholders.
• Commercial Acumen: Leverage knowledge of recruitment, recruitment services, or outsourcing environments to provide commercial insights and recommendations.
• Project Management: Engage in project management activities to oversee initiatives, ensuring timely completion and alignment with business objectives.
• Process Improvement: Analyze and simplify existing processes, identifying opportunities for automation; familiarity with automation tools is advantageous.
• Organizational Skills: Maintain a high level of organization and prioritization, demonstrating proactivity in managing multiple tasks and projects.

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Senior eCommerce Merchandiser (Contract) Reports directly to the Senior Manager, eCommerce Merchandising and is responsible for assisting in the formulation of online merchandising plans, providing direction and overseeing the execution of these for Balsam Hill’s International websites.

What you'll be doing:

Online Merchandising Planning

1. Shares in the development of site merchandising plans for various onsite content including site navigation, landing pages, homepage, product pages and more, to support new assortment and project strategies.
2. Uses data to provide information and make recommendation for strategies to be used for future plans.
3. Develops strategies for product recommendations and other personalization tactics based on customer buying history; coordinates execution.
4. Keeps product pages to visual standard and ensures product and marketing strategies are represented effectively.
5. Works cross functionally to develop site campaigns, plans and content.
6. Supports online merchandising roadmap initiatives to optimize user experience.

Project Planning and Management 

1. Provides direction for the task creation on project management tools for deliverables that support site merchandising plans.
2. Reviews dependencies and considerations and includes these in the planning of tasks and timings to ensure a smooth execution of the plans.
3. Understands risks and formulates mitigation measures to guarantee minimal business impact.
4. Coordinates with the Ecommerce Operations, Product Information Management, Digital Asset Management, SEO, Product Management, Marketing and Creative teams to accomplish site merchandising deliverables within set parameters and timelines.
5. Reviews and signs off on tasks assigned to verify accuracy and quality of the end result for all tasks within the project.
6. Ensures alignment of Creative projects with business goals

Site and User Experience Audit

1. Performs regular site audits to
   1. identify gaps and inaccuracies in product information, assets, or links that affects over-all user experience;
   2. optimize overall customer experience including product discovery and placement.
2. Understands site structure, pages, and integrations and identifies and reports the issues based on the audit.

Site Performance Reporting

1. Pulls and reviews site data to compare against KPIs. Extrapolates key findings and formulates actions.
2. Prepares and presents site performance reports to various stakeholders with clear next steps based on analysis.

Documentation

1.  Documents internal process and bridges identified gaps to ensure efficient process flows.

Other Duties and Responsibilities

1. Performs other duties that may be assigned from time to time.

What you bring to the table:  

• Bachelor’s Degree, preferably in Ecommerce, Marketing, Business Management, Economics, or Data related fields.
• Minimum of 5-8 years of relevant experience.
• Strong quantitative and analytical skills.
• Excellent written and verbal communication, and problem-solving skills.
• Passion for teamwork and collaboration, with an ability to build constructive and effective relationships with broad group of business partners.
• Highly literate in Microsoft Excel, Power Point, and Outlook; Experience working with Google Analytics and Power BI is a plus.

Location: The Senior eCommerce Merchandiser (Contract) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Duration: This post will run for five (5) months only.

Status: This is a contractual position with no benefits included.

Hardware Provision: Company-issued Laptop will not be provided.