The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Our Why 

Datacom works with organizations and communities across Australia and New Zealand to make a difference in people’s lives and help organizations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimization team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionizing the technology industry!

The Workforce Planning Manager is responsible for analyzing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organization has the right people with the right skills to support its business objectives.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimize and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement.
• Proven analytical and problem-solving skills.

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN or RN Chart Auditors to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

The PHRN Chart Auditor is responsible for conducting comprehensive reviews of patient care documentation in accordance with established standards, protocols, and regulatory requirements. This position plays a key role in maintaining the quality and accuracy of prehospital patient records. The PHRN Chart Auditor will collaborate closely with clinical staff, managers, and other stakeholders to identify areas for improvement and provide feedback for ongoing education and training.

• Conduct thorough reviews of prehospital patient care records to ensure compliance with established protocols and regulatory requirements.
• Verify the accuracy and completeness of documentation, including assessments, treatments, interventions, and other relevant information.
• Identify discrepancies, errors, or omissions in patient care documentation and provide constructive feedback to clinical staff and management.
• Collaborate with clinical teams to address and rectify identified issues, and provide guidance on best practices for accurate record-keeping.
• Maintain a thorough understanding of applicable regulations, standards, and guidelines governing prehospital patient care documentation.
• Assist in the development and implementation of educational programs and training materials related to proper documentation practices.
• Generate reports summarizing audit findings and trends, and present findings to relevant stakeholders as needed.
• Participate in quality improvement initiatives to enhance overall patient care quality and documentation accuracy.
• Stay updated on industry trends, best practices, and regulatory changes related to prehospital patient care documentation.

• Current and valid PHRN license
• Strong knowledge of prehospital patient care protocols, standards, and regulatory requirements.
• Excellent attention to detail and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team-oriented environment.
• Commitment to continuous learning and professional development.
• Willing to work on shifting schedule.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associates to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Consolidating and inputting data for analytics reports
• Analyzing and improving processes and applications through critical thinking
• Working with stakeholder to identify process improvements
• Assembling data within agreed timeframes
• Performing quality control checks on applications and data

• At least 6 months experience in Reports Analytics or similar
• Must have extensive MS Excel experience
• Familiar with dashboards, reports, portals, etc
• Good Verbal and Written English Communication skills
• Excellent analytical and problem-solving skills
• Self-driven, ability to work in a fast-paced environment with minimal supervision.
• Willing to work onsite in Shaw, Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Preboarding Specialist is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Preboarding Specialist is a member of Cielo’s internal Bridge Team. Driven by quality, the Bridge Team is an expert at background verification, referencing, drug checking, and on-boarding.

Duties and Responsibilities:

• Enter and track candidate orders.
• Review submittals against job requisition and candidate application for compliance.
• Objectively review background and drug reports to ensure compliance for partner.
• Complete welcome calls and email to all candidates.
• Review vendor systems daily to ensure progress and escalate accordingly.
• Provide excellent service to candidate, client teams and/or clients by responding quickly to all inquiries.
• Assist vendor with completion of required check when necessary.
• Monitor candidate onboarding tasks to ensure completion before or by due date.
• May assist with building new client audit detail procedures for the review of candidate orders including auditing candidate orders and ensuring requirements of a position and client standards are established in appropriate technology tools.
• Other duties as assigned.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The key focus of the Team Lead is to manage day to day operations of the team. The team lead will work collaboratively with the onshore leads and provide direction to his/ her direct report.  

Reporting to the Head of Delivery, NA, you will assist in driving high quality candidate care and strive to be an ambassador for the  Allegis Global Solutions brand at every interaction.  

Responsibilities

• Effective coaching and development of direct reports supporting the Allegis OPCO teams. 
• Understanding OPCO specific team process and carrying out activities accordingly to ensure that SLAs are met.  
• Communicating process changes appropriately so the team is able to adapt change to their day-to-day operations. 
• Develop and retain talent to build high performing teams- Sets high standards of performance and behaviour for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires. 
• Drive for results with sound judgment - Accountable for delivery all business performance metrics. 
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions. 
• Monitors progress of team members, identify coaching plans and coaches them for improvement. 
• Provides feedback and develops plans to drive individual and team performance. 
• Identifying and escalating risk or compliance issues 
• Ability to handle stakeholders with alignment to different business/OPCO needs
• Ability to identify problem and enable the team to find the solution

Attention Jobseekers,

Are you ready to take your career to the next level?

Don't Miss Out! Global Strategic One-Day Hiring Process at Megamall Job Fair and receive P20,000 signing bonus when you get hired! (Terms and conditions apply).

Date: May 15-16, 2024
Time: 10AM onwards

Available Positions:
- Data Entry Analyst
- Back Office Associate
- Accounting Analyst
- Accountant
- Legal Assistant
- Medical Billing Specialist
- Call Center Trainer
- Quality Assurance Analyst

We are looking for detail-oriented applicants, who have good to excellent communication skills, are amenable to work onsite: night shift schedule, and can start ASAP.

We are offering HMO, life insurance, work-life balance, and other amazing perks waiting for you!

Office Location:
Mandaluyong Site: Paragon Plaza L/G, 162 EDSA, Mandaluyong City (near MRT Boni Station).
See you there!

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position :  AP/AR Specialist  

Salary Range :  USD 1000-1400 /month

Working Schedule : Monday to Friday , flexible, at least 4 hours overlap Monday through Friday CST

About the Company

The best cloud-based computerized maintenance management software (CMMS) and on-site services purpose-built for healthcare system professionals. The company’s solutions actively manage over 650 million sq. ft. of hospital space each year to empower maintenance and healthcare technology management teams with unified, intelligent tools needed to stay ahead of disruptions and optimize resources. The company has led the development of on-site data collection and standardization best practices that have been adopted by leading healthcare systems and professional bodies, such as the American Society for Healthcare Engineering (ASHE).

About the Role 

We are seeking a detail-oriented and experienced Accounts Receivable and Accounts Payable Specialist to join our finance team. The ideal candidate will be responsible for managing the company's financial transactions related to accounts receivable and accounts payable, ensuring accuracy and timeliness in all processes. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

Accounts Receivable:

• Generate and issue customer invoices accurately and timely.
• Monitor accounts receivable aging to ensure timely collection of outstanding balances.
• Follow up with customers on overdue invoices through phone calls, emails, and other communication channels.
• Reconcile discrepancies in customer accounts and resolve billing issues promptly.
• Maintain accurate records of customer payments and transactions.
• Prepare periodic reports on accounts receivable status for management review.
• Collaborate with sales and customer support teams to address customer inquiries and resolve billing disputes.

Accounts Payable:

• Process vendor invoices accurately and ensure timely payments.
• Verify and reconcile invoices with purchase orders, contracts, and other supporting documentation.
• Correspond with vendors regarding invoice discrepancies, payment inquiries, and resolution of issues.
• Maintain vendor accounts and update vendor information as needed.
• Prepare and process employee expense reports for reimbursement.
• Assist in month-end closing activities, including accruals and reconciliation of accounts payable balances.
• Prepare and analyze accounts payable reports for management review.

General Responsibilities:

• Maintain confidentiality of financial information and adhere to company policies and procedures.
• Assist in the implementation of process improvements to enhance efficiency and accuracy in financial operations.
• Collaborate with cross-functional teams to support financial reporting and analysis as needed.
• Stay updated on industry best practices and regulations related to accounts receivable and accounts payable.

• Minimum of 3 years of experience in accounts receivable and accounts payable functions, preferably in a SaaS or technology company.
• Proficiency in Netsuite and Microsoft Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.

Position : Real Estate Virtual Assistant

Working Hours : Part time; 20 hours/week, Hawaiian Time

Salary: USD 600/month

Responsibilities

● Prepare and execute contracts, agreements, and leases

● Conduct research on properties and real estate market trends

● Help clients with their purchase or sale through listings, property showings, marketing materials, and coordination

● Liaise between clients, real estate agents, and law firms

● Coordinate with other personnel and staff to accomplish operational tasks

● Utilize software and technology to help organize client data and manage files

● Prepare and deliver reports to clients on a regular basis

● Manage short-term rentals using AirDNA

● Underwriting tasks

● Guest communication

● Revenue management using dynamic pricing services (e.g. Wheelhouse)

● Assist with bookkeeping tasks

● Handle and manage confidential information with discretion

● At least 2 years of experience as a real estate virtual assistant.

● Knowledge of real estate transactions and contracts, especially in US real estate.

● Short-term rental underwriting experience preferable

● Good communication and interpersonal skills with a professional demeanor

● Proficient in Google Workspace and Slack is a must.

● Proficiency in using Property Management Software such as Hospitable and Revenue Management Software such as Wheelhouse is a strong advantage.

● Should possess strong organizational, time-management, and project-management skills

● Should display strong attention to detail

● Must be able to work independently with minimal supervision.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position :  Quote Coordinator  

Salary Range :  USD 900-1500 /month

Working Schedule : Monday to Friday 40hrs/5 days a week of work schedule. Pacific time zone. Full time. 9am-5pm 

About the Company 

The company specializes in providing outstanding elevator services tailored to meet the unique needs of residents in Northern California. With our extensive industry experience and commitment to excellence, we are your trusted partner for all your elevator installation, maintenance, and repair requirements. 

Responsibilities

• Drafting elevator repair proposals
• Service contract sales letters
• Requesting quotes for parts and materials to price out jobs
• Communicating with mechanics and field superintendent to clarify scope of work

• Atleast 5 years of similar experience
• TOOLS: Microsoft Word, Microsoft Excel, Google Search, using telephone to reach out to vendors directly

Nice to Have: 

• Have direct elevator industry knowledge to the extent possible 

We are currently looking for a new Social Media Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

The Social Media Manager will also work with other colleagues to brainstorm new ways to increase Lever Foundation's online presence and regional/global reach. Other work including helping draft online blogs and similar written content may occasionally be part of the job role.

This role will be based in the Philippines and will be part-time.

As a Corporate Nurse, you will provide professional nursing care and treatment, either as curative or preventative measures in accordance with OSHS standards.

• Location Specifics: Manila Delivery Center (Mandaluyong, PH)
• Specific Needs: 2 years of experience in a similar role; Licensed Nurse; Well-versed with OSH standards; Vendor Management background
• Language Requirement: Native Language; English
• Position Setup: Onsite (Monday to Friday)
• Shift Schedule: Mid shift from 1pm to 10pm PHT or 3pm to 12am PHT

Duties and Responsibilities:

• Accommodate employees on every health-related concern and need that they may have.
• Administer first aid and emergency treatments. Assess, treat, and monitor employees, and assist employees to the nearest facility for emergency cases.
• Monitor health and illness within the office, including those of the employees who work remotely.
• Monitor and follow-up with employees for on-going treatment / cases.
• Implement and maintain air and surface sanitation / disinfection for the office.
• Plan and manage health and wellness projects (ie – gym memberships, partnership with The Sandwich Guy, etc).
• Administer medicine and drugs as well as give other forms of treatment as prescribed.
• Procurement and replenishment of over-the-counter medicines and other medical supplies which are safely kept in a medicine cabinet. Monitor expiry dates of medicines and dispose the expired ones securely.
• Establish and maintain the office clinic, making sure medical equipment and supplies are fully stocked.
• Maintain accurate and detailed reports and records.
• Prepare, coordinate, and complete Annual Physical Exams and Pre-Employment Medical Exams and record results electronically.
• Secure, store, and maintain confidentiality of medical certificates and other hospital related documents presented by employees.
• Provide team leaders with a clinical assessment report for health concerns of their team members.
• Maintain benefits related items and work directly with the benefits team to carry out various administrative benefits tasks.

As a Quality Assurance Analyst your goals are, to conduct services like Functional Testing, Load Testing, Manual Testing, Unit Testing, Security Testing, and Deployment Testing and to ensure that the team you are working with are always thinking about quality while working on our customers goals. We believe quality is something that should be checked continuously throughout the process, not just at the end. 

Some of the day-to-day tasks are improving or setting up different quality activities during the development cycle, using data to prioritise and advocate for issues, working with the project team to write unit, integration, and end to end tests, and identifying risks with production releases. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review providers session notes and provide reminders on incomplete data
• Make follow up on providers task via SMS, Email and/or Phone call
• Input providers schedule and assist in correcting issues with the providers schedule on client tools

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months BPO Experience
• Excellent verbal and written English skills
• Proficiency in using MS Tools (Word and Excel)
• Experience in using Central Reach Tool is a PLUS
• Willing to work onsite in Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Tuesday – Saturday  (01:00 PM - 10:00 PM US Pacific Time Zone)

What are we looking for?

Skills Required:

• 5 years+ relevant work experience
• Proven leadership experience
• Strong team player who is able to work across multiple functions
• Able to work under deadline pressures
• Advanced knowledge of accounting software and financial analysis
• Organized and detail oriented, adaptable to change
• Excellent interpersonal and communication skills, verbal and written
• Proficient in Excel, Word, Power Point
• Ability to analyze, solution-oriented; problem-solver.
• Great organization and time management skills
• High level attention to detail
• Integrity

What will you do?

• Manage all accounting operations including:
• A/R and Client Billing
• Collections
• A/P
• General Ledger
• Process payments and invoices, ensuring accuracy and adherence to company policies and procedures.
• Reconcile accounts payable and receivable, resolve discrepancies, and address outstanding balances.
• Monitor and manage outstanding accounts, proactively following up on overdue payments and coordinating with relevant stakeholders.
• Prepare and review financial documents for accuracy and completeness.
• Review and verify vendor records, ensuring compliance with contractual terms and conditions.
• Ensure the accuracy of financial information by conducting regular audits and reconciliations.
• Resolve discrepancies and issues related to accounts payable/receivable.
• Prepare reports for management, providing insights on cash flow, aging balances, and financial performance.
• Maintain organized filing systems, ensuring easy retrieval and compliance with record-keeping requirements.
• Monitor and meet payment deadlines, coordinating with internal teams and external vendors.
• Respond to inquiries from vendors and customers regarding billing, payments, and account information.
• Investigate and resolve payment discrepancies, coordinating with relevant stakeholders to ensure timely resolution.
• Assist in preparing annual budgets and providing input on accounts payable/receivable projections.
• Assist administration with miscellaneous projects such as client tax return assembly and e-filing. Follow up with client if not received in a timely manner.
• Back up for support staff as needed

Join the awesome team and enjoy these benefits & perks:

• Home-Based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an accounting firm based in Los Angeles, with satellite offices in Redlands, Palos Verdes, and (coming soon) Paris, France. They possess a broad scope of expertise to fulfill the business and individual needs of their clients. Their commitment includes providing tailored attention, exceptional service, and individualized collaborations to guarantee the achievement of their client's goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This activity will address the related issues of biodiversity loss and climate change impacts by enhancing an enabling environment, strengthening key institutions, and leveraging private sector investments and financing toward conservation, adaptation, and mitigation. The Activity will advance the synergy of biodiversity conservation and climate change mitigation and adaptation through the management of critical terrestrial and marine resources to ensure a sustainable provisioning of ecosystem goods and services improving ecological and community resilience. This program is a 5-year activity, and the total estimated cost ranges from $25 Million to $49.99 Million US dollars.

The Chief of Party (COP) shall be responsible for the overall management and implementation of the project and work together with the designated USAID Contracting Officer’s Representative (COR). The COP shall supervise project implementation and ensure the project meets stated goals and reporting requirements. The COP will take a leadership role in coordination among USAID, key stakeholders, and other implementing partners.

Primary Responsibilities:

• Managing daily security and SD-WAN operational activity, such as but not limited to:
  • Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.
  • Complete annual and ad hoc personnel performance evaluations.
  • Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.
  • Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing, or gain new, industry certifications.
  • Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.
  • Identify documentation that is required but not present, or requires an update, and assign resources for its completion.
  • Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians, throughout the ticket life cycle, to ensure:
    • Timely interaction takes place
    • Ticket resolution is achieved in an appropriate amount of time
    • Communication is detailed, frequent, informative, and correct
    • Customers and agents are pleased with the outcome and level of engagement
    • Detailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis and to eliminate, reduce, or shorten, future similar or related tickets.
  • Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.
  • Assist technicians in their ongoing work on open trouble tickets with the goal to improve the customer experience and reduce the duration of the ticket.
  • Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.
  • Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

Sheladia Associates is seeking a professional Hydrologist/Hydromet Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Hydrologist/Hydromet Specialist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• conduct hydro-meteorological data analyses;
• draft the technical specifications of the necessary facilities and equipment i.e., x-band radars, hydromet systems etc.
• supervise the installation, testing and commissioning of the equipment and facilities;
• provide relevant training; and
• prepare relevant reports and documents.

Sheladia Associates is seeking a professional Flood Modelling Specialist/Hydrologist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Flood Modelling Specialist/Hydrologist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• Assist the CPB Unit and prepare flood modeling and data management parts in the course programs for capacity-building for planning FRM through Pilot River Basin Study;
• Engage in Pilot River Basin Studies in 2nd and 3rd Year in flood modeling of “without” and “with” climate change by using free flood modeling software and data management parts;
• Assist Pilot River Basin Study in these parts in 4th Year; and (iv) Conduct capacity-building for the participants from CPB Unit and ROs including DEOs in flood modeling and data management.

Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:

• • Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.
  • Complete, and periodically maintain, proper departmental documention, such as but not limited to:
    • troubleshooting guides,
    • policies,
    • procedures,
    • processes,
    • resolution guides,
    • walkthroughs,
    • training material.
  • Ensuring documented departmental policies, procedures, processes, etc. are followed.
  • Apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a Tier 2 trouble ticket life cycle.
  • Develop and maintain departmental and individual key performance indicators, per ticket-type SLOs, communication internal and content requirements, escalation SLAs, and reports that track key metrics associated to each.
  • Continually identify, define, and lead initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.
  • Maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.
  • Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other AireSpring departments.
  • Act as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path to resolution and communication related to the escalation.
  • Implement and maintain a robust root cause data gathering method for all tickets and escalations, and seek to eliminate/reduce go-forward similar tickets and escalations through inter-departmental process/data improvement initiatives, customer/agent education, personnel training, documentation improvements, tool changes/development, and automation projects.
  • Set departmental standards, develop and maintain a robust quality assurance system, and manage the results to the standards. 
  • Ensure that the Tier 2 globally distributed technical support departments operate successfully 24x7 and that escalations and ticket management are performed by skilled and available resources during each shift.

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

• Work Location: Must be residing in the National Capital Region, Philippines
• Work Arrangement: Hybrid
• Work Schedule: 04.00pm to 01.00am Manila time
• Language: English
• Specific Requirements: Experience in Reporting & Analytics for at least 2 years. Proficient in various reporting tools including MS Excel (Advanced), SQL, Macro (VBA), PowerQuery, Tableau, and/or PowerBI.

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

• The Sales Consultants are responsible for selling the company's products (various immigration/migration/ visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)

• Serve as the customer advocate and liaison for product management and development.

• Prepare periodic forecasts and progress updates toward sales goals

• Assess client's profile on what services they are best qualified to sign up

• Schedule meetings and presentations with prospected clients

• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers

• Build rapport with clients and manage negotiations

• Assist clients in securing personal documents needed

• Ensure to hit monthly sales target

• Build and promote strong and long-lasting professional relationships with the clients

• Perform other duties as assigned

General Purpose:

As an Executive Legal Assistant, you will play a vital role in supporting the legal team's efforts in delivering exceptional services to our clients. Your expertise in law firm practices, coupled with your proficiency in Clio Practice Management Software, will be instrumental in ensuring the smooth functioning of our practice. You will collaborate closely with our attorneys and paralegals to manage administrative tasks and contribute to the success of our legal endeavors.

Responsibilities:

• Welcome and interview clients, assess their legal needs, explain legal services, and maintain accurate records.

• Provide administrative support to attorneys and paralegals.

• Draft and proofread legal documents, including wills, trusts, estate plans, probate, personal injury, real estate etc. filings.

• Manage client communication, scheduling appointments, and maintaining confidentiality.

• Assist in organizing and maintaining case files and documents.

• Conduct legal research and compile relevant information for cases.

• Coordinate with clients, opposing counsel, and court personnel as needed.

• Data Entry Management

• Bachelor's degree or equivalent work experience in a legal setting.

• Minimum of 3 years of experience as a Legal Assistant.

• Strong organizational skills with meticulous attention to detail.

• Excellent written and verbal communication skills.

• Ability to work collaboratively in a team-oriented environment.

• Proficient in legal research techniques and using legal databases.

• Discretion in handling confidential and sensitive information.

• Adaptability and a proactive approach to problem-solving.

• Experience supporting C-level executives or senior management.

• Knowledge of legal industry-specific terminology and trends.

• Work From Home (Mon-Fri; 10:00 AM - 7:00 PM EST)
• Must be amenable to work in a night shift schedule
• Benefits Package from Day One including HMO coverage
• Paid Time Off and Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Proven experience as an Executive Legal Assistant
• Proficient in using Dropbox and other document management systems
• Excellent written and oral communication skills

Nice to Have:

• Experience with CLIO practice management software highly preferred
• Experience with Lawmatics software highly preferred
• Knowledge of trademark process is a plus

What will you do?

• Provide administrative support to the team remotely.
• Perform clerical tasks such as organizing electronic files, managing emails, and scheduling appointments.
• Utilize electronic document management systems to maintain and update important files and documents.
• Assist with project management tasks, including coordinating deadlines and tracking progress.
• Conduct data entry and maintain accurate records of information.
• Interact daily with prospective clients, current clients, and attorneys via electronic means.
• Manage prospective client intake process (including onboarding).
• Proofread documents for errors and ensure they adhere to company standards.
• Conduct online research for legal and general information.
• Communicate with current clients about matters and billing.
• Assist firm's marketing activities, including social media management.
• Create copy for and scheduling of posts on firm's social media platforms.
• Manage firm's social media platforms, including responding to mentions and comments on firm's social media platforms, responding in a timely manner.
• Assist in preparing and filing trademark applications with the USPTO and other authorities.
• Maintain firm's trademark docket.
• Proofread and format legal documents (ex. contracts).
• Prioritize tasks effectively and meet deadlines.
• Provide support to firm in various administrative tasks and legal matters as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- A bicoastal, virtual business and entertainment law firm that provides legal support to all types of creatives (including podcasters, influencers, dancers, bloggers, and content creators) and entrepreneurs during every step of their business journeys.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.