About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job
We are changing the way people think about customer care, and we need your help!

We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As a Workforce Manager, You Will….

• Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
• Interact with external partners and develop long term relationships
• Assist in analyzing partner metrics and staffing on a consistent basis
• Make recommendations for efficiencies on programs
• Actively manage, support, motivate and retain members of the Workforce team
• Participate in Sales meetings and requests for information
• Maintain awareness of emerging industry tools

As a Workforce Manager, You Have…

• A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
• Experience working with Aspect software (considered an asset)
• Strong analytical, problem-solving, technical, information-management and decision-making skills
• Demonstrated strong interpersonal and communication skills
• Superior organizational skills and the ability to follow through
• Ability to work in a fast-paced, hectic & changing environment
• Ability to effectively interact with employees at all levels and people from diverse backgrounds
• Ability to think strategically
• Ability to plan and monitor for results

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Position : Accounting and Client Support Specialist

Working Hours : Monday to Friday, 9 AM - 5 PM Eastern Standard Time (EST), Flexibility but with at least 4 hours overlap

Salary Range : $1500-$2000

Duties and Responsibilities:

• Accurate bookkeeping and financial record maintenance for both the company and its clients.
• Processing and reviewing accounts payable invoices post-AI tool processing.
• Handling and resolving client support inquiries regarding accounting and invoice processing.
• Collaborating with the AI tool development team to enhance tool effectiveness and client satisfaction.
• Performing regular audits and preparing financial reports and statements.
• Implementing and adapting to new accounting procedures and systems.
• Ensuring top-notch client service, maintaining client satisfaction and retention.

• 3+ years of experience in accounting and finance.
• Proficiency in Microsoft Excel, Quickbooks Online and any accounting software.
• Strong data entry skills with high accuracy.
• Excellent verbal and written communication skills in English.
• Familiarity with AI processing tools in finance is preferred. 
• Experience in a client support role is a plus. 

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting, and strategic insights derived from workforce data. This role involves managing a team responsible for extracting, analyzing, and interpreting workforce data to drive operational efficiencies, optimize resource allocation, and support strategic decision-making across the organization &  global operations.

As Analytics Manager of Workforce Management, You Will…

• Lead a team of analysts to collect, analyze, and present workforce data to various stakeholders, ensuring accuracy, relevance, and actionable insights
• Develop and maintain robust reporting frameworks, dashboards, and data visualization tools to effectively communicate workforce metrics and trends
• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics for workforce management, aligning them with organizational goals
• Drive continuous improvement initiatives by leveraging data insights to optimize workforce planning, resource allocation, and operational processes
• Spearhead forecasting and predictive analytics efforts to anticipate future workforce needs, enabling proactive planning and mitigation strategies
• Oversee the implementation and utilization of advanced analytics methodologies, tools, and technologies to enhance workforce data analysis capabilities
• Present findings, recommendations, and actionable insights to senior management to guide strategic workforce planning and decision-making

As Analytics Manager of Workforce Management, You Have…

• Bachelor's or Master’s degree in Data Science, Statistics, Analytics, Business Administration, or a related field with relevant certifications 
• Minimum of 1 years of experience in workforce management analytics, with a demonstrated track record of progressively responsible roles in data analysis, reporting, and workforce planning within a global business environment
• Prior experience managing a team of analysts and leading workforce analytics projects from conception implementation is a plus
• Understanding and concept of Workforce Management Proficiency in workforce management analytics, including experience in data analysis, reporting, and visualization tools such as Tableau, Power BI, or similar platforms
• Strong leadership and managerial skills to effectively lead a team of analysts and collaborate with cross-functional teams
• Advanced knowledge of statistical analysis, forecasting, and predictive modeling techniques applied to workforce data
• Excellent communication and presentation skills to convey complex data insights in a clear and concise manner to diverse stakeholders
• Proven ability to translate data into actionable recommendations and strategies to drive operational improvements and achieve business objectives

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting, and strategic insights derived from workforce data. This role involves managing a team responsible for extracting, analyzing, and interpreting workforce data to drive operational efficiencies, optimize resource allocation, and support strategic decision-making across the organization &  global operations.

As Analytics Manager of Workforce Management, You Will…

• Lead a team of analysts to collect, analyze, and present workforce data to various stakeholders, ensuring accuracy, relevance, and actionable insights
• Develop and maintain robust reporting frameworks, dashboards, and data visualization tools to effectively communicate workforce metrics and trends
• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics for workforce management, aligning them with organizational goals
• Drive continuous improvement initiatives by leveraging data insights to optimize workforce planning, resource allocation, and operational processes
• Spearhead forecasting and predictive analytics efforts to anticipate future workforce needs, enabling proactive planning and mitigation strategies
• Oversee the implementation and utilization of advanced analytics methodologies, tools, and technologies to enhance workforce data analysis capabilities
• Present findings, recommendations, and actionable insights to senior management to guide strategic workforce planning and decision-making

As Analytics Manager of Workforce Management, You Have…

• Bachelor's or Master’s degree in Data Science, Statistics, Analytics, Business Administration, or a related field with relevant certifications 
• Minimum of 1 years of experience in workforce management analytics, with a demonstrated track record of progressively responsible roles in data analysis, reporting, and workforce planning within a global business environment
• Prior experience managing a team of analysts and leading workforce analytics projects from conception implementation is a plus
• Understanding and concept of Workforce Management Proficiency in workforce management analytics, including experience in data analysis, reporting, and visualization tools such as Tableau, Power BI, or similar platforms
• Strong leadership and managerial skills to effectively lead a team of analysts and collaborate with cross-functional teams
• Advanced knowledge of statistical analysis, forecasting, and predictive modeling techniques applied to workforce data
• Excellent communication and presentation skills to convey complex data insights in a clear and concise manner to diverse stakeholders
• Proven ability to translate data into actionable recommendations and strategies to drive operational improvements and achieve business objectives

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

#1 PH Workforce Delivering to the US.

Bizforce and our medical billing division, MedCore Solutions, is seeking for a Permanent Work from Home (USRN) Telephone Triage Nurse to join our growing team ASAP. MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

BizForce & MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are fluent in Spanish, passionate about patient care, and looking to advance your career with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Possible start date; IMMEDIATE

What You’ll Do

· Manage patient calls to the nurse line regarding urgent appointments, medication refills, care instructions and a variety of other concerns

· Accurately document all communications in patient’s EMR

· Communicate with providers regarding appropriate patient care and advise patients of care instructions

· Maintains privacy and confidentiality of all patient protected health information according to HIPAA guidelines

• Licensed USRN (any state, but Hawaii licensed is a bonus)
• Experience in Oncology and/or Hematology specialty/practice is REQUIRED
• A detail oriented, multitasker who is passionate about patient care
• Amenable to work in US hour time (graveyard shift) - Hawaii Standard Time)
• An eager people-person who enjoys helping others over the phone
• An excellent communicator who is equally well written and well spoken
• Strong commitment to high level customer service.
• Previous experience working with health insurance, or a health care environment is preferred
• One-year practical work experience in a call center or equivalent customer service environment
• A self-motivated problem solver who works well within a team and also on their own
• Technologically savvy and able to learn multiple computer systems easily
• Adaptable, patient, organized and a critical thinker

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Benefits

Salary: P80,000 - P100,000 (Monthly Package)

Shift: Mid Shift (4:30PM - 1:30AM MNL)

What are we looking for?

Skills Required:

• The ideal candidate will demonstrate accounting experience, preferably in an accounting firm or industry position.
• Thorough knowledge of accounting principles and procedures.
• UAE, UK, AU, NZ, or South African Accounting experience
• Certified Public Accountant
• Xero Accounting Software

Nice to have:

• UAE experience is preferred but not mandatory (will be trained up on UAE aspects)

What will you do?

• Assisting with the preparation of monthly management accounts including Profit and Loss account and Balance Sheet.
• VAT Registration and Return Submission
• Corporate Tax Registration and Return Submission
• Accounts Payable, Accounts Receivable
• Cash and Bank reconciliation

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a leading specialist consultancy firm that provides expert services in Accounting, VAT, IT, HR, CFO, Business Advisory Services and bespoke Financial Training. They work with multiple partners in the Middle East and North African region.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions is currently looking for experienced USRN Licensed who have previous experience dealing with US Healthcare Insurance accounts, particularly in Utilization Management. This position entails semi-back-office work dealing with US-based Clients related to Claims, Benefits, Eligibility, Prior Authorization, and particularly in appeals.

This position is for a Work on-site set-up, selected candidates must be willing to report in Makati.

Job Description:

• Process information based on standard operating procedures,
• Adhere to the client's process for data delivery and correspondence.
• Coordinate with respective personnel through calls, emails, etc.

Job Type: Full-time

Monthly Salary: PHP 70,000

• At least 1 year of WORK EXPERIENCE in the same role
• Worked as an appeal nurse for US Account   
• With Active US license 
• Outstanding communication skills ; has experience managing calls  
• WILLING TO WORK ONSITE IN MAKATI

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

As a Salesforce Developer at J4RVIS, you are someone who understands business needs, and who will truly help organisations with meaningful implementations, that are best utilising their budget. In return, you will have the opportunity to work with a close-knit team, delivering on high-profile enterprise-level Salesforce projects and learn directly from a Salesforce Certified Technical Architect!

As a Salesforce Developer, you will:

• Develop, design, customise and implement Salesforce CRM Applications across multiple clouds
• Design and implement complex integration solutions
• Build and deliver business requirements in a agile manner
• Work within a team to deliver client's requirements
• Code reviewing other team members work and ensuring patterns and best practices of the team are followed
• Ensuring constant communication with team members to ensure that difficult problems are addressed in the best possible manner
• Help build up the Salesforce practice through interviews, cultural activities and best practices

To create an outstanding experience for every customer, resolving inquiries and issues in real-time.

● Collaborate closely with Hiring Managers and stakeholders to qualify and understand the requirements of the role. (What is good to have vs must have etc)
● Strong focus on direct sourcing on LinkedIn as well as local job boards. Must be able to come up with boolean search strings and use LinkedIn Recruiter's advanced search
● Screen candidates and ask effective questions to gauge both technical skills and cultural fit
● Manage the full cycle of recruitment from role qualification, candidate sourcing, and interviewing to offer management/ negotiation and closing

• To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.

• Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS   chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
• Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
• Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
• Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
• Develops and recommends new testing services.
• Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
• Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
• Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
• Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
  • Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
• Reviews technical reports or other technical documents related to quality and safety of the laboratory.
• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
• Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
• Provide technical assistance to business teams on specific testing services and queries.
• Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Record import related transactions/invoices in accounting system and reconcile with payments and bank statements.
• Liaise with banks and vendors on payment related enquires
• Reconciliation of GL accounts, vendor balances and archive accounting documents
• Assist in recording of journal entries in the accounting system and support in general accounting functions and tax reporting requirements
• Other ad hoc task as assigned

Position: 16142626863 - Support Team Associate

Work Hours (Client): TBD

Pay Range: $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

About:

We are looking for people who are naturally good with customers both in helping them with learning how to use software, in problem solving and in professional conversations, have worked in a software team before or have been working towards this in their education or training.

It helps organisations to coordinate everything in one application. From their timetables, scheduling, bookings, projects, payroll, finance, reports, customers, team, equipment, and compliance all from one place.

It is a web application designed with sports and activity providers in mind. We already work with some of the leading Sports Activity Providers, Bikeability and Sports Foundation Trusts across the UK.

A growing company, ready to transform an already unique and industry-leading application. We offer a creative, agile and collaborative environment, where you can contribute to build real improvements and use your problem solving skills to be part of our disruptive plans to shape the industry.

Would you like to play a vital role in a growing Software Company serving the Sports and Activity arena? Are you the person we are looking for to ensure the satisfaction of our software users by providing exceptional customer support? Would you excel in a role addressing user inquiries, troubleshooting technical issues, and maintaining a positive customer experience?

Duties and Responsibilities:

• Provide timely and professional support to software users through various channels such as email, chat, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues reported by users, guiding them through problem-solving steps, and ensuring issues are resolved to their satisfaction.
• Develop a deep understanding of our software products to effectively assist users and answer their questions.
• Help to Create and update user guides, FAQs, and knowledge base articles to help users find answers to common questions and issues independently.
• Communicate effectively with users, both verbally and in writing, ensuring clarity, professionalism, and empathy in all interactions.
• Gather user feedback and feature requests, categorise and report them to the appropriate teams for product improvement.
• Escalate complex or unresolved issues to higher-level support while maintaining communication with customers.
• Participate in quality assurance activities to ensure the software meets user expectations and report any bugs or issues to the applicable people.
• Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues.
• Provide training and support to customers on how to use the product.
• Maintain a high level of customer satisfaction by providing excellent customer service.
• Monitor and maintain customer support metrics and service level agreements, such as response time and resolution time.

Goals:

• Maintain high levels of customer satisfaction by resolving issues promptly and professionally, as measured by customer feedback and survey.
• Meet or exceed established targets for resolving customer issues within the defined service level agreements (SLAs).
• Ensure that all user feedback and feature requests are accurately documented and relayed to the appropriate teams.
• Provide excellent customer service and support to customers.
• Maintain a high level of customer satisfaction.
• Continuously help to  improve customer support processes and workflows.
• Contribute to the growth and success of the company.

Knowledge, skills and abilities:

• Ability to learn new software and products efficiently
• Familiarity with common software and hardware configurations
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Customer-focused mindset with a high degree of patience and empathy
• Proficiency in using support ticketing systems and customer support software
• Ability to work effectively in a team and collaborate with other departments
• Adaptability to learn and adapt to new software and technologies quickly
• Ability to work independently and manage time effectively
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Strong problem-solving and analytical skills
• Ability to multitask and prioritise workload
• Strong attention to detail
• Ability to work well in a team environment
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

• At least 1-2 year of relevant work experience
• Has experience in using common software and hardware configurations
• Ability to learn new software and products efficiently
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Paralegal

Working Hours : Monday to Friday 11AM to 7PM New Zealand Time (6AM to 2PM Manila time)

Salary Range : 800 - 1,200 USD

About the company: 

We are a leading property law firm based in Auckland, New Zealand, specializing in conveyancing, property transactions, and related legal services. We make the legal process for buying, selling, and refinancing property simple for millennials in New Zealand.

We are looking for a dedicated and highly organized Legal Assistant/Paralegal to join our team. This is a full-time position, and the candidate must be available to work during New Zealand business hours.

Key Responsibilities

Legal Tasks

• Conveyancing Support: Assist in the preparation and review of legal documents related to property transactions, including contracts, deeds, and settlement statements.

• Document Review: Examine legal documents for accuracy and compliance with New Zealand property.

• Client Communication: Draft and review legal correspondence, including emails and letters, to clients and opposing counsel.

• Case Management: Maintain an organized case management system, ensuring all documents, timelines, and correspondence are up-to-date.

Non-Legal Tasks

• Email Management: Sort, categorize, and respond to client and internal emails in a timely manner.

• Scheduling: Coordinate and manage appointments, meetings, and deadlines using digital calendars.

• Document Formatting: Use Canva to create and format presentations, brochures, and other non-legal documents.

• Data Entry: Input client and case information into Google Sheets and other databases.

• File Management: Organize and manage digital files using Google Drive/OneDrive.

Qualifications:

• Bachelor’s degree in Law, Legal Studies, or related field.
• At least 2 years of experience as a Legal Assistant or Paralegal, preferably in property law.
• Comprehensive English skills, both written and verbal.
• Must be available to work New Zealand business hours.

Must have:

• Required software proficiency on the following:
• ConveyIt
• Pipedrive
• Xero
• Google Forms
• Google Sheets
• Canva
• Google Drive/OneDrive
• Asana
• Monday

Training:

Training in ConveyIt and specialized tasks related to property law will be provided to the selected candidate.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Receivable to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Processing accounting receivables and incoming payments in compliance with financial policies and procedures.
• Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
• Preparing bills receivable, invoices and bank deposits

Office Location: 8th Floor Zentrum 500 Shaw Boulevard, Mandaluyong City (On-site)

• Background with Account Receivable
• Proficient in Microsoft Excel
• Knowledge in utilizing excel and similar worksheets (pivots, vlookup)
• Has accounting background; either took accounting courses or had previous job experience related to reconciliations and GL balancing
• Good command of English language
• Detail-oriented

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Position                                            : Email Marketing Specialist  

Work Hours                                    : M-F 9AM – 5PM Mountain time/ 12AM – 9AM Philippine time

Holidays                                           : TBC

Pay Range                                       : 1000 – 1,200 USD per month

Job Description:

Our US client is looking for a skilled Email Marketer who will take charge of their email marketing strategies. The ideal candidate is proficient in email marketing and its analytics, reporting, content, and research. Light copywriting tasks also form a crucial part of this role.

Responsibilities:

• Planning and implementing direct email marketing campaigns.
• Analyzing and reporting on statistical data for all emails.
• Researching content to ensure that our email marketing initiatives are innovative and compelling.
• Create news letters
• Performing light copywriting tasks to produce effective and persuasive email content.
• Testing different versions of emails (A/B testing) to analyse the best performing content and formats.
• Ensuring the layout of the emails is optimized, user and mobile-friendly.

• 2+ years of proven experience in email marketing.
• Knowledge in using Notion, HubSpot, Klaviyo
• Good written communications skills
• Familiarity with content research and creative copywriting.
• Keen eye for detail.

This is an excellent opportunity for those who are ready to make a significant impact on our marketing strategy and possess the analytical skills to track and optimize campaign performance.

TBC

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Furniture Designer 2

Pay Range: 1000-1400usd/month

Schedule: Monday to Friday 9am to 5pm EST

About the Role:

As a Furniture Designer 2, you will be responsible for developing shop drawings and 3D renderings for our manufacturing team, using Solidworks (preferred). Shop drawings will be developed via our customers’ specification packages. You will work directly with the Design Manager and ownership- while coordinating with our manufacturing team- to design, develop, and communicate FF&E items that meet our customer needs while taking into account manufacturing requirements. 

Key Responsibilities:

• Support the Design Manager and Design Technicians by overseeing technical details on casegoods/millwork and furniture, providing recommendations for construction.
• Produce detailed shop drawings with accurate and clear measurements, materials, finishes, & specs.
• Support our Project Managers by tracking changes, reviewing finish samples/ fabrics.
• Communicate with our manufacturing facilities for best practices on item construction /ensure projects are manufactured according to specs.
• Develop assembly and installation drawings for signoff by our manufacturer and clients.
• Understand and contribute to WH construction standards.
• Utilize millwork expertise to communicate with clients.
• Ability to work in a fast growing / paced work environment and communicate with interior designers/purchasing groups/ fellow industrial designers.

• Minimum 2 years experience creating drawings for manufacturing in Solidworks. (AUTOCad an asset)
• Ability to read, understand and develop shop drawings by interpreting specifications/technical drawings
• Strong knowledge of millwork detailing preferred- furniture an asset.
• Experience in luxury hospitality design preferred
• Demonstrable ability to manage and execute on multiple projects
• Strong analytical, creative thinking and problem-solving skills with ability to make effective decisions with minimal supervision
• Strong communication skills – verbal, written, and design articulation
• Ability to multi-task with sensitivity to deadline and time management
• Solid understanding of design principles and aesthetics

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Client Relations Specialist

Working Hours: 9 am - 5 pm EST

Holidays: TBD
Salary: $900 - $1500

About the Role:

We are specifically looking for someone with a strong background in real estate and excellent folio skills. In addition, the ideal candidate should possess exceptional communication skills and the ability to confidently make calls to clients and prospects.

Responsibilities:

• Proficient in utilizing AppFolio.
• Engage brokers and prospective tenants through email, calls, and diligent follow-ups.
• Proactively conduct informative leasing-focused calls with brokers and potential tenants.
• Perform administrative duties, efficiently managing calls and emails.
• Effectively manage leads generated from listing sites.
  
  

• Minimum of 2 years of experience in the Real Estate Industry

• Good to Excellent Communication and Written skills; Minor accent is acceptable

• Proficiency in client management systems, preferably AppFolio, or other real estate-specific platforms

• Familiarity with tools such as Office 365

• Significant advantage for candidates with experience in motion.com, Loop Net, and Crexi for listing management

• Meticulous attention to detail

• Proactive self-starter attitude
  
  

Holidays Off: US Holidays

WHAT IS YOUR ROLE

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

WHAT WILL YOU DO

• Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
• Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
• Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
• Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
• Generate regular reports on workforce performance, trends, and efficiencies.
• Create business reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Client Success, in reaching their goals through analysis
• Generate ideas for process and service improvement planning
• Produce daily, biweekly,  monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

YOU HAVE…

• One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
• Ability to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

As a Data Analyst (Online Marketing), your job is to help define and implement measurement strategies that align with the company’s marketing and business objectives. You will analyze and interpret CRO, SEO, and PPC trends and produce actionable insights based on available data.

Your responsibilities will include:

• providing reports and performance data on conversion, SEO, PPC, and other marketing initiatives
• helping determine metrics for measuring campaigns and projects
• analyzing performance of marketing projects, highlighting opportunities, trends, issues, and areas for improvement
• analyzing user behavior, conversion data, and customer journeys
• analyzing LM’s intake funnels, landing pages and A/B, split, or multivariate tests, and provide insights and recommendations
• building presentations that visualize data to tell the story and define the insights

• knowledgeable in CRO, SEO, PPC, and other Marketing concepts
• proficient in using Google Analytics and Looker
• proficient in big picture data analysis, focusing on data that accurately measures actionable results, versus purely measuring meaningless activity
• familiarity with A/B and multivariate testing best practices

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable, and flexible
• Highly professional
• Has the willingness to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

As a Marketing Analytics Team Coordinator/Data Analyst, you will coordinate and oversee the Marketing Analytics team's efforts to help the business deliver growth and user conversions. This includes coordinating with stakeholders and product owners, providing data-driven recommendations for improvement, and analyzing marketing funnel effectiveness as well as performances of various projects.

Your responsibilities will include:

• collaborating with Marketing Analytics Team and stakeholders to develop an analytics roadmap that covers immediate to long-term priorities
• understanding what matters most for the business and prioritizing accordingly
• tracking and monitoring the implementation of data analysis projects and activities and reporting on their progress regularly
• working with colleagues to standardize data analysis processes for better efficiency
• defining and implementing measurement strategies that align with the company's marketing and business objectives
• conducting deep dive analysis on issues and providing data-driven recommendations to improve marketing campaigns and funnel performance
• planning and implementing continuous improvements with the team

• with 3+ years of experience in marketing analytics, with a focus on funnel conversion and project performance analysis
• possesses leadership skills and a background in project management
• has a solid grasp of Growth Marketing tactics such as CRO, SEO, PPC, and Experimentation
• proficient in using analytical tools such as Google Analytics and Looker
• big data analysis skills

Our ideal candidate should possess the following traits:

• proactive, adaptable, and flexible
• highly professional
• has the willingness to go the extra mile to achieve desired outcomes
• with strong collaboration and communication skills to work effectively with cross-functional teams
• committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Snapshot of the role:

The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand. The CSR reports to the Team Leader.

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks.
• Care for customers in accordance with ClearSource standards of quality:

o Accuracy – always give only correct information and follow established processes

o Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider

o Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Attend to all the members’ and providers’ concerns in a timely approach · Formulate and ask relevant and important questions Keenly document the transaction and customer interaction using the approved tools provided by the company
• Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients
• Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions
• Utilize Clearsource tools and other resources as needed
• Complete all compliance trainings on time
• Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)
• Perform other duties responsibilities that may be assigned from time to time.

• At least College Level.

• Must have 1 year experience handling Healthcare or Financial account.

• Amenable to work on a graveyard shift.

• Excellent in both written and verbal communication skills.

• Must have primary and back-up internet connection.

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Career growth opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Support

Working Hours: 9:00AM to 5:00PM Eastern Time (10pm-6am MNL Time)

Holidays: To be discussed

Salary Offer: USD 1,200/month

About the role:

We are currently seeking an organized and detail-oriented candidate to fulfill a role as a Customer Service Specialist. The role will have a keen focus on managing and submitting orders to our manufacturing department, as well as handling various customer service functions. 

Responsibilities:

• Submitting online orders to manufacturing, organizing customer files, answering customer service questions.
• Manage the customers’ inquiries, ensuring a seamless and positive experience.
• Respond promptly to customer enquiries via phone, email or direct messages.
• Efficiently and accurately manage and submit orders to our manufacturing department.
• Act as a key point of contact for all customers.
• Resolve customer inquiries and problems effectively and efficiently.
• Develop and maintain a deep knowledge of our products and services.
• Provide exceptional service to all customers.
• Work closely with other teams to ensure smooth operation across the organization.

Qualifications:

• Must have at least  2 Years experience, preferably in a luxury or high price point business.
• Familiarity with GMail and Spreadsheets
• Available to work and focus on a  full-time role

MedCore Solutions, Bizforce's medical division is currently seeking a Dental Insurance Verifier to join our team. As a Dental Insurance Verifier, you will play a critical role in the dental insurance process by verifying insurance coverage and benefits for patients. You will be responsible for working closely with dental providers, insurance companies, and patients to ensure accurate and timely verification of insurance information.

At MedCore Solutions we prioritize efficiency, accuracy, and excellent customer service. We are looking for a detail-oriented and organized individual who is experienced in dental insurance verification and has a strong understanding of dental terminology and procedures.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities:

• Assist and handle incoming calls from members and/or providers
• Verify dental insurance coverage and benefits for patients (and a little of dental claims)
• Communicate with dental providers, insurance companies, and patients to gather necessary information
• Ensure accuracy and completeness of insurance verification
• Enter and update insurance information in the system
• Resolve any discrepancies or issues related to insurance coverage
• Provide excellent customer service to patients by addressing their insurance-related inquiries and concerns

• At least 3 years of experience in dental insurance verification (members and providers) in the US healthcare
• Strong understanding of dental terminology and procedures
• Knowledge of dental insurance plans and coverage
• Detail-oriented with excellent data entry skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in using dental insurance verification software/systems
• Amenable to work in a graveyard shift

Other details:

Start Date: January 2024 (date is TBA)

Schedule: 8 hours shift Monday - Friday; Days off: Saturday and Sunday

Type of Work: Full-time

Location: Permanent Work from Home

Duration: Steady State

Training: At least 1-2 weeks

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Permanent Weekends Off

Great Company Culture and No Micromanagement

Benefits