Position Type :

Type Of Hire :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Decipher Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Need:

• At least 5 years of experience working as Database Administrator for MS SQL

• Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• Must be willing to work on a morning shift (6am to 3pm); with On-Call Assignment Monthly

• Non-Bachelor's Degree holders and College undergraduates with relevant experience are welcome to apply

• Maintain backup and recovery process, including disaster recovery performance and tuning of database and application.

• Experience in performing and managing database copy.

• Knowledge of database backup and retention schedules and policies.

• Experience in copying database and storing it at the destination.

• Able to perform database recovery.

• Able to coordinate with support team for DB drive expansion and data reclamation.

• Support quarterly and yearly Disaster Recovery activities for database as part of regulatory compliance.

• Able to handle the DB patching on large scale servers, able to analyze and provide enhancement in patching process.

• Independently analyze, solve, and correct issues in real time, providing end-to-end problem resolution.

• Set up and optimize high-availability and clustering solutions. Hand on experience on SQL Always ON with Log shipping.

• Good understanding of the delivery of SQL in Azure, particularly SQL Managed Instances

• Good understanding of T-SQL programming

• Capacity planning and monitoring database growth.

• Able to perform point in time recovery.

• Deploy, configure and manage on premises databases and cloud based database service like AWS and Azure.

• Stay updated with latest trends and advancement in on premises and cloud DB technologies and contribute to improving database practices within the organization.

• Knowledge on Vertitas Netbackup, Service Now would be an added advantage.

• Experience in project management methodologies is desired including ability to estimate, plan, manage and communicate activities/deliverables of a mid-size project plan, i.e., a plan that affects a single system or product family and uses multiple resources

• Working knowledge of at least one database management system or a proven ability to learn new technologies and use that knowledge effectively

• Effective communication and team skills with an ability to cooperate, present to and participate with peers/team members

• Basic knowledge of operating systems and systems administration concepts

• Personal commitment to stay current with latest technology concepts

• Good problem solving, analytical and critical thinking skills

• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.

What You Will Be Doing:

• Meets commitments and provides excellent customer service at all times with internal and external clients.

• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.

• Ensures issues resulting in customer outage is escalated appropriately through TSG management.

• Assists application groups with design development that meet current and future business requirements:

• Participates in logical design process of strategic projects and responsible for the physical design/implementation.

• Provides specific direction on infrastructure design to support applications.

• Participates as a member of development support team on projects.

• Follows and meets project timelines and deadlines.

• Provides maintenance of physical database:

• Creates physical database objectives following established standards and processes employed by database team.

• Enforces database standards and follows up on inconsistencies.

• Performs routine reviews of databases and systems to ensure acceptable levels of performance.

• Reports problem performance areas and recommendations for improvement.

• Follows up on recommendations and actively pushes for implementation as appropriate.

• Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.

• Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.

• Provides 24/7 support of production database environments.

• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.

• Implements backup/recovery procedures to protect integrity of data in database environment.

• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.

• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.

• Other related duties assigned as needed.

What We Offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Design, build, and maintain scalable data pipelines using PySpark and Databricks
• Optimize data processing and storage for maximum performance and efficiency
• Troubleshoot and debug data-related issues, and implement solutions to prevent reoccurrence
• Collaborate with data scientists, software engineers, and other stakeholders to ensure that data solutions are aligned with business goals

Responsibilities: 

• Performs integrations, stress, load, regression and performance testing to validate production readiness of software applications and infrastructure for stability and performance
• Provides Performance testing software systems support for respective business unit
• Coordinates and execute upon the creation of Test Cases, scripts and performance test execution
• Design, develop, and execute scripts which validate, to a high degree of confidence, test cases defined within the project’s test plan
• Perform automated load/performance testing across multiple messaging protocols (including HTTP), focusing on overall application performance - validating that application response and outputs accurately reflect business requirements
• Tracks and communicates task progress, status, and key performance metrics
• Report defects found in testing diligently, promptly, and accurately, using standard defect tracking tools
• Communicate effectively across multiple teams/external vendors (Operations, Project Teams, Quality Service, ), different personnel (Developers, Scrum Masters, Project Managers, ) when required
• Expected to maintain technical expertise via self-education in areas governing computer sciences, performance/load testing dictums, and Quality Assurance
• Design, develop, and execute performance test cases and scripts through analysis of product specifications and software requirements, mentoring other test team members

This newly created role is a pivotal position within our global firm, requiring excellent attention to detail and operational acumen. Reporting to the Director of Finance Operations, the successful candidate will contribute to the efficient procurement of goods and services, ensuring compliance and driving cost-effectiveness across our organization. This role presents an exciting opportunity for a proactive individual with a passion for procurement to thrive in a dynamic, fast-paced environment.

Responsibilities: 

• Assist in managing the end-to-end procurement process, including vendor selection, negotiation, and contract management.

• Collaborate with internal stakeholders to understand procurement needs and develop sourcing strategies that align with business objectives.

• Execute purchase orders, track deliveries, and resolve any procurement-related issues in a timely manner.

• Maintain accurate procurement records and documentation, ensuring compliance with company policies and regulations.

• Support the evaluation of vendor performance and identify opportunities for process improvement and cost savings.

• Assist in conducting market research and supplier assessments to identify potential vendors and evaluate their capabilities.

• Provide administrative support to the procurement team as needed, including data entry, report generation, and supplier communication.

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Disseminates lead within other markets to the Sales person responsible in a timely manner
• Input all data gathered from telephone conversation into the Sale and Catering system
• Ensures to follow-up bookings based on the cut-off dates
• Prepares and submits regular special reports as may be required by the Director of Sales

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

As a Business Development Manager at QIMA, your primary responsibilities will include:

• Client Portfolio Management: Develop and manage your own client portfolio, typically consisting of companies involved in the import and export of consumer goods globally.
• Prospect Acquisition: Utilize various methods such as cold calling, networking, referrals, and participating in fairs and exhibitions to identify and acquire new clients, mainly focusing on Hong Kong & other Far East countries sourcing offices & overseas clients.
• Client Relationship: Nurture prospective clients, maintain consistent and open communication, and successfully close deals.
• Upselling Services: Promote additional services to existing clients to ensure they leverage the solutions provided by QIMA optimally.
• Collaboration: Work in synergy with the Operations and Marketing Teams to drive large-scale projects and increase market awareness.
• Market Analysis: Analyze market trends, establish competitive advantages, and monitor metrics to ensure effective use of analytics in achieving ambitious sales targets.

• Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.

• Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Proactively identify opportunities and implement recommendations to increase service quality and efficiency. 

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The key focus for the Multiple Accounts Team Leader supporting operations is to manage the day-to-day operations of the offshore support team. This role will see the person running a nightshift team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction to the Recruitment/Program Coordinators so they can fulfill each request.

Reporting to the Delivery Manager, you will assist in driving best practices across the recruitment administration operations and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Job Responsibilities:

• Effective coaching and development of a team of Recruitment Admin and Program Coordinators. 
• Understanding the recruitment administration process and carrying out activities accordingly to ensure that SLAs are met.
• Communicating recruitment process changes appropriately so the team can adapt the change to their day-to-day operations.
• Recruits, develops, and retains talent to build high-performing teams - Sets high standards of performance and behavior for team members; Holds team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires
• Drive for results with sound judgment - Accountable for delivery of all business performance metrics;
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions;
• Monitors progress of team members identifies coaching plans, and coaches them for improvement
• Provides feedback and develops plans to drive individual and team performance
• Identifying and escalating risk or compliance issues

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass