This role provides administrative support for various tasks, such as preparation of reports, charts, and other presentation materials, inventory of office supplies, timekeeping duties and maintenance of files, databases and archives of relevant records to one or more managers in a department or group in an organization. This role works under general guidance and supervision.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Prepares, generate, and maintain reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks Stakeholder’s expense reports for reimbursements
• Enters, tracks and processes departmental invoices for payment.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Process and submit ServiceNow IT ticketing.
• Process and purchase orders for office supplies, including IT hardware and software services. Conduct online research or other types of research for onshore partners.
• Reroute documents to other approvers when necessary.
• Perform other related functions, projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Receives guidance and training on well-structured assignments relying on instructions and established procedures and may be relied on to solve routine problems/issues.
• Perform and accomplish the responsibilities listed above under the general guidance and supervision of an SME or Team

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and serving as a liaison with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, resourcefulness, and the highest degree of confidentiality.

• Primary support for the West Offices
  • Including all the associated assigned tasks
  • Office spreadsheet data (Teams)
  • Act as liaison between FM and landlords re: payments, etc.
  • Supplier onboarding process
  • Supplier invoicing and follow-up
  • PO creation as needed
• Occupancy Reporting for West
  • Review and distribute weekly West Occupancy Report
• Sustainability Reporting for West
  • Data collection site utility invoices for the West offices and enter into the West Region spreadsheet
• Parking and Storage for all West Offices
  • Data collection of site parking and storage costs and enter in the West Region spreadsheet
  • Submit ZAP forms
• Iron Mountain for Americas
  • Code and/or ensure all invoices are set up with proper regional PO number in Coupa and process via Coupa
• Safety Incident Reporting
  • Maintain the Safety Incident Reporting spreadsheet on a monthly basis for the RFM’s to enter follow up notes

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
• Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Create and update SOP/DTP of current and new processes.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
• Lead and support key projects, audit reviews, activities, and documentation.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.

The OJT’s will be able to assist in the daily laboratory activities like sample
preparation, basic routine test and other relatedjobs.

The program follows a training module with evaluation of performance at the end of the training period.

Position Description:

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products. As a Client Care Associate, you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Specific Responsibilities will include:

* Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

* Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

* Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

* Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

* Partner across teams and departments for process improvement initiatives

* Assist/train clients to address questions that may come up regarding the funds movement

* Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

* Perform all related duties and special projects as assigned

* Participate in all required training sessions for compliance (OFAC, AML, etc.)

* Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary:
The Senior Land Acquisition Manager - Right of Way for Transmission Lines is a leadership role responsible for overseeing all aspects of land acquisition and right of way processes to support the successful development and execution of transmission line projects. Reporting to the Head of Project Development, the Senior Land Acquisition Manager will lead a team and collaborate with internal and external stakeholders to secure necessary land rights, permits, and approvals. This position is crucial in aligning strategic land acquisition efforts with the company’s project goals and compliance requirements.

The ideal candidate will bring extensive experience in land acquisition for large-scale infrastructure or renewable energy projects and possess a deep understanding of regulatory and legal aspects of right of way acquisition.

Responsibilities:

Strategic Planning & Management:
Develop and implement comprehensive strategies for land acquisition and right of way processes for transmission line and access road projects.
Provide strategic guidance to the acquisition team, ensuring alignment with project timelines and regulatory requirements.
Establish KPIs and performance benchmarks for land acquisition activities, regularly monitoring progress to ensure project objectives are met.

Risk Management & Due Diligence:

• Lead the identification and assessment of commercial, legal, and regulatory risks associated with transmission line routes and right of way acquisitions.
• Develop and enforce best practices for due diligence, ensuring compliance with legal standards, environmental regulations, and company policies.
• Collaborate with legal and compliance teams to proactively address potential risks and resolve complex property issues.

Stakeholder Engagement & Relationship Management:

• Build and maintain strong relationships with key stakeholders, including landowners, local government units (LGUs), national government agencies, and other regulatory bodies.
• Serve as the primary point of contact for high-level discussions with government entities (DAR, BIR, DENR CENRO, Registry of Deeds, etc.), securing endorsements, permits, and clearances necessary for project development.
• Represent the company in negotiations, public consultations, and discussions with community leaders and stakeholders to secure support and mitigate opposition.

Team Leadership & Development:

• Lead and mentor a team of land acquisition specialists, providing direction, training, and development to enhance team performance and efficiency.
• Facilitate knowledge-sharing and collaboration within the team to improve processes, address challenges, and ensure a unified approach toward land acquisition objectives.
• Actively participate in recruitment and selection of new team members, ensuring the team has the necessary expertise and capabilities.

Project Coordination & Communication:

• Coordinate with technical, engineering, and project development teams to ensure alignment on project needs and constraints related to land and right of way acquisitions.
• Provide regular updates to the Head of Project Development and senior management on project status, risk assessments, and critical issues impacting timelines and budgets.
• Act as a bridge between various departments to facilitate the smooth flow of information and resolve conflicts related to land acquisition processes.

Regulatory Compliance & Documentation:

• Ensure all land acquisition activities are conducted in strict adherence to applicable laws, ordinances, and regulations.
• Oversee the preparation, review, and submission of all documentation required for permit applications, ensuring accuracy and completeness.
• Maintain a comprehensive record of agreements, permits, clearances, and other critical documents, ensuring data integrity and easy accessibility.

Financial Oversight:

• Manage the budget for land acquisition and right of way activities, ensuring efficient use of resources while maintaining compliance with financial protocols.
• Review and approve financial reports related to land acquisition expenditures, ensuring alignment with project budgets and corporate financial policies.

• Maintains quality and consistency levels of production and presentation and consistently monitors expenses.
• Ensures waste is minimized through accurate ordering, adhering to established par levels, production and maintains and sets sanitation, hygiene and safety standards.
• Ensures team productivity through training, coaching and mentoring.

• Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.
• Utilizes revenue management to maximize revenue generation based on data.
• Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.

As an Executive Assistant/Office Assistant, you will provide high-level administrative support to the company's executive management and handle the overall office management. This role is crucial in ensuring the efficient operation of the local office and the overall smooth functioning of the business.

General Duties and Expectations:

• Stand as the primary point of contact for all employees regarding inquiries, communication, and coordination of activities within the company.
• Oversee the day-to-day operations of the office, including managing supplies, coordinating facilities maintenance, and ensuring a productive and efficient work environment.
• Set up physical and virtual meetings, and prepare the minutes of the meeting.
• Manage the executive’s calendar, including making appointments and prioritizing the most sensitive matters.
• Assist with emails and correspondences.
• Support management with various projects by coordinating tasks, tracking progress, and ensuring deadlines are met. Collaborate with team members and other departments as required.
• Organize and maintain files, records, and documents. Conduct research, compile data, and prepare reports or presentations as needed.
• Provide information for internal and external team communication – memos, emails, presentations, announcements.
• Cultivate positive working relationships with colleagues, clients, vendors, on behalf of the management. Represent the executive in a professional and courteous manner.
• Assist in employee travel logistical arrangements, including airfare, accommodations, meals, and incidentals. Process expense reports and reimbursements in accordance with company policies and procedures.
• Procure and manage office supplies, including stationery, equipment, and other necessary items. Coordinate with vendors and suppliers to ensure timely delivery and replenishment of stock.
• Maintain inventory of pantry items, including snacks, beverages, and kitchen supplies. Monitor usage patterns and reorder items as needed to ensure availability and freshness.
• Assist in the management of office budgets, tracking expenses, and ensuring that costs remain within budgetary constraints.
• Oversee event coordination for company events (e.g. selecting venues, arranging catering, and managing event logistics)
• Prepare food delivery arrangements for the office
• Perform minor accounting duties (e.g. expense reports and liquidation)
• Perform ad hoc tasks assigned by the management
• Provide personal assistance to the management

• Must be able to report onsite in Makati on Mondays to Fridays, 8:00 AM to 5:00 PM
• 3-4 Years’ Experience as an Executive Assistant or similar role, preferably supporting C-level executives or senior leadership.
• Must possess at least Bachelor's/College Degree in any field
• Must have excellent working knowledge of MS Office and Google Suite
• Must have excellent working knowledge of Canva and similar applications
• Must have excellent working knowledge of Slack, Zoom and Google Meet
• Must have excellent working knowledge of online shopping applications
• Must have excellent working knowledge of computer hardware (e.g. printers, scanners, telephone, cellphone)
• Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Strong written and verbal communication skills, with the ability to communicate effectively with employees at all levels.
• High level of discretion and confidentiality, with the ability to handle sensitive information with tact and professionalism.

• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Night Differential Pay
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outings
• Performance Incentives and bonuses

Job Title: Senior Accountant 

Schedule: US Business Hours 

About the Company:

A beauty brand dedicated to making a positive impact through high-quality, cruelty-free, and eco-friendly products. We believe in empowering women and creating products that make a difference. As a rapidly growing company, we’re seeking a detail-oriented and experienced Senior Accountant to join our dynamic finance team and contribute to the financial health and integrity of the organization.

Job Summary:

The Senior Accountant will be responsible for overseeing key accounting functions including account reconciliation, journal entries, accounts payable management, and the use of the Divvy expense management system. This role requires a strong understanding of financial reporting, intermediate to advanced Excel skills, and experience with NetSuite. The ideal candidate will be a self-motivated team player who thrives in a fast-paced environment and is passionate about supporting the company's growth.

Key Responsibilities:

• Account Reconciliation:
• Perform monthly, quarterly, and annual reconciliations for various accounts, ensuring accuracy and compliance with accounting principles.
• Investigate and resolve discrepancies in accounts and recommend improvements to enhance financial accuracy.

• Journal Entries:
• Prepare and post accurate journal entries for general ledger accounts, ensuring all entries are recorded in accordance with company policies.
• Assist with month-end and year-end closing processes, ensuring timely and accurate financial reporting.

• Accounts Payable Management:
• Oversee the accounts payable process, including reviewing and processing invoices, ensuring proper approval, and timely payment.
• Maintain vendor relationships, ensuring inquiries and issues are addressed promptly.
• Prepare and reconcile AP aging reports to ensure accurate reporting of liabilities.

• Divvy Expense Management:
• Manage the Divvy expense management system, ensuring all transactions are properly recorded and aligned with budget categories.
• Monitor and track employee spending, ensuring compliance with company policies and reconciliation of accounts.

• Financial Reporting & Analysis:
• Assist in the preparation of internal financial reports, providing insights and analysis to support business decision-making.
• Provide data for monthly variance analysis, identifying trends and discrepancies.

• Collaboration & Process Improvement:
• Work closely with the accounting team to identify opportunities for process improvements and streamline accounting workflows.
• Provide training and mentorship to junior accounting staff as needed.

• Bachelor's degree in Accounting, Finance, or related field.
• 3+ years of experience in accounting, with at least 1-2 years in a senior or supervisory role.
• Intermediate to advanced Excel skills (e.g., pivot tables, VLOOKUP, data analysis).
• Experience with NetSuite or similar ERP system.
• Solid understanding of accounting principles and financial reporting.
• Strong attention to detail and ability to meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Preferred Qualifications:

• CPA or working towards CPA certification.
• Experience working in a fast-paced or high-growth company.
• Experience with Divvy or other corporate expense management tools.
• Familiarity with e-commerce or retail industry accounting practices.

A Virtual Medical Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Virtual Medical Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Virtual Medical Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

QUALIFICATIONS:

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
  

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Launch Your Career at Angkas!

Are you a motivated individual looking for an exciting opportunity to grow with a dynamic company?

With over 8 million downloads and a network of 50,000 dedicated biker partners, we are a leading ride-hailing app company operating in the Philippines, akin to Angkas. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively. 

We are seeking talented and enthusiastic individuals to join our growing team! In this versatile role, you will gain valuable experience in a fast-paced environment and contribute to the success of our organization.

What You Will Do:

• Responsibilities will vary depending on the specific department, but may include:
• Providing exceptional customer service
• Learning and mastering new skills
• Working collaboratively with a team
• This is a great opportunity for individuals who are eager to learn, take initiative, and contribute to a successful team.

Who We Are Looking For:

• Highly motivated and results-oriented
• Excellent communication and interpersonal skills
• A positive attitude and willingness to learn
• Ability to work independently and as part of a team

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Growth opportunities
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

Join the Winning Team with Neo Group!

Neo Group is hiring on behalf of our partner, an innovative leader in the iGaming industry. We’re seeking a creative and strategic Influencer Marketing Specialist to drive brand engagement and growth in the AU/NZ market. If you’re passionate about building connections, curating impactful partnerships, and leading cutting-edge campaigns, this is your opportunity to shine!

About the Role:

As an Influencer Marketing Specialist, you’ll be the vital link between our partner’s brand and influential content creators in the AU/NZ market. Your mission? To craft and manage partnerships that resonate with local audiences, enhance brand visibility, and drive engagement. Collaborating closely with the social media and marketing teams, you’ll ensure seamless and effective campaign execution.

What You’ll Do:

Why Work with Our Partner?

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

QUALIFICATIONS:

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
  

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Job Description

• Assist in requirements analysis and solutions design.
• Assist in project management deliverables (network matrix, implementation plan, etc.)
• Provide configuration, and administration support for one or more of the following platforms: a.) Microsoft 365 b.) AWS c.) JumpCloud d.) CrowdStrike e.) Slack f.) Atlassian g.) Docusign h.) ProofPoint. i.) GlobalSign
• Assist in Knowledge Transfer for the implemented solutions.
• Work with Security Governance Team to ensure compliance with Cybersecurity-related regulations and industry standards.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Knowledge in cyber security-related duties such as incident detection and response, and forensics;
• Up to date knowledge of the latest cybersecurity trends
• Knowledge and experience in the following:

Microsoft 365
AWS
JumpCloud
CrowdStrike
Slack
Atlassian
Docusign
ProofPoint
GlobalSign

• Experience in CrowdStrike is an advantage
• With experience in Incident Response
• Willing to work FULLY ONSITE

Who are we?   

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

 

Who you are 

We are on the hunt for a Project Manager who thrives on meeting and exceeding our customers' expectations, particularly in the delivery and implementation of our HCM suite.

In this role, you'll take charge of successfully delivering complex software projects, all while adhering to defined scopes, timelines, and budgets. Leading cross-functional teams and juggling multiple projects will be part of your daily routine, with a strong emphasis on efficiency, quality, and profitability.

Your skills in planning, execution, and stakeholder engagement will be vital in achieving outstanding results for our clients. By providing customised workforce management solutions, you'll be instrumental in establishing Humanforce as a reliable partner.

 

What you will do 

• Project Delivery: Ensure our projects reach completion on schedule and within budget, guiding the journey from the exciting kick-off to the triumphant go-live moment.
• Customer and Stakeholder Engagement: Maintain regular communication with our customers, managing their expectations and ensuring satisfaction. Collaborate with sales teams, consultants, and stakeholders for seamless project delivery while uncovering new service opportunities.
• Resource and Team Management: Partner with internal colleagues to effectively allocate resources, ensuring successful project execution and any necessary customisations.
• Process Improvement and Quality Assurance: Lead efforts to refine processes for enhanced project outcomes, focusing on key performance indicators like timelines, utilisation rates, and customer feedback.
• Risk Management and Compliance: Proactively identify and manage potential project risks, ensuring compliance with regulations and internal procedures while escalating significant risks as necessary.
• Financial Management: Oversee project budgets, identify cost-saving opportunities, and ensure ongoing financial accountability.
• Change Management: Develop change management plans that guide our clients through new system implementations, making transitions as smooth as possible.
• Post-Implementation Support: Oversee support after implementation, manage escalations, and conduct project reviews to enhance our future processes.
• Continuous Learning: Stay abreast of the latest industry trends and share insights to improve project delivery and promote team development

What you'll need 

• Demonstrated expertise in managing multiple software implementation projects simultaneously.
• Strong grasp of software project management principles and methodologies. Certification of PRINCE2 or other relevant project management certifications, such as PMP or Agile, is highly desirable.
• Exceptional communication, presentation, and customer engagement skills.
• Ability to work independently while maintaining a keen eye for detail and employing critical thinking.
• Robust organisational and time management capabilities.
• Effective problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment.
• Proven track record in researching information effectively and applying it to practical challenges.
• Driven to deliver results and achieve meaningful outcomes.  

Some 'nice to haves'

• Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. 
• Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued.

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

  

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

  

Benefits  

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1  

• Paid time off and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

We are seeking an exceptional Omnichannel / International Ecommerce Merchandiser leader to oversee our international website merchandising strategy. In this role, you will manage weekly/bi-weekly updates to our Shopify website at 9 PM PST, ensuring that new collections, promotions, and product information are accurately reflected across our omnichannel platforms. This includes both domestic and international websites, as well as marketplaces including Amazon, Target.com, and others.

The ideal candidate will be responsible for optimizing the online shopping experience across all markets and platforms, including our website and mobile app, ensuring consistency of messaging and experience.

All of our roles are global and omnichannel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms.

Key Areas of Accountability

• Website & Omnichannel Updates: Upload new collections, promotions, and product information to the website either monthly, biweekly, or weekly at 9 PM PST depending on the season, ensuring that all updates are consistent across website and app experiences.
• International & Omnichannel Optimization: Assist in the optimization of international websites, ensuring localized content, pricing, and product availability are tailored to local preferences, languages, and regional demands.
• Product Display & Merchandising: Organize products on the website in a visually appealing and user-friendly way. Maintain category and collection pages, banners, and promotions that reflect both online and seasonal trends.
• Quality Control: Perform regular checks to ensure that all content displayed on the website, app, and across international sites is accurate, up-to-date, and error-free.
• Reporting & Analytics: Monitor website performance across both domestic and international sites using analytics tools including Shopify and Heap, providing insights for continuous improvement. Track product visibility, sales performance, and the success of updates to collections, promotions, and omnichannel campaigns. Provide performance feedback from both website and app channels to improve overall strategy.
• Cross-Functional Collaboration: Work closely with the marketing, creative, and localization teams to ensure website content and promotions are aligned with overall brand strategy, seasonal campaigns, and regional preferences. Collaborate with commercial, merchandising, and localization teams to ensure timely launches of promotions and collections across all channels. Work with cross-functional teams to troubleshoot and resolve any discrepancies in product information, pricing, or promotions across all channels and markets.

• Proven experience in e-commerce merchandising, website management, or a related field.
• Familiarity with the Shopify customizer (CMS).
• Experience with international e-commerce websites and localization strategies is also beneficial.

Skills & Abilities

• Strong attention to detail with the ability to work efficiently under tight deadlines.
• Comfortable working independently and managing tasks during evening hours.
• Understanding of omnichannel strategies across DTC websites and marketplaces.
• Ecommerce merchandising experience, including optimizing product grid sorts and product recommendation algorithms.
• Basic knowledge of SEO practices and digital marketing is a plus.

Technical Proficiency

• Experience with website analytics tools and product feed management, ideally Heap, Feedonomics, and Shopify.
• Proficient in Microsoft Office Suite (Excel, Word) and Google Workspace (Docs, Sheets).

Communication & Collaboration

• Excellent communication skills, both written and verbal, with the ability to collaborate across teams, including marketing, merchandising, retail, and customer service.
• Ability to troubleshoot issues and work cross-functionally to resolve them.

Additional Requirements

• Availability to work a consistent shift starting at 9 PM PST on a weekly basis (flexible hours may be possible for the right candidate).
• Ability to manage multiple tasks simultaneously and work efficiently in a fast-paced environment.
• Familiarity with international e-commerce regulations, localization strategies, and omnichannel retail best practices is a plus.

To be discussed

• Works under direct supervision, completing assigned tasks.  
• Work may be more routine or recurring in nature. 
• Performs basic accounting tasks.  
• Must understand relationships between accounts and have a basic accounting knowledge.
• This level requires a fundamental knowledge of professional concepts, but has not mastered the application of that knowledge.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr.

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development, and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support department (ADOS), providing regular feedback and updates on our client's issues with the product to both the internal ADOS Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported bugs are reproducible and create detailed escalations for Tier 3 by gathering logs and providing imperative information surrounding the issue.

Armed with this knowledge, these experts act as an informal escalation point for any questions the broader support may have about our products. Liaising with Tier 3, they give proactive feedback and input to Product, Internal Support, and Quality and Knowledge teams to improve the support we deliver to our customers. This role explicitly provides a high level of responsibility, being the first internal point of contact on our products and a Technical Support representative for customers externally and colleagues internally. Together with their fellow Tier 2 colleagues, they report issues and identify bugs for escalation to our Tier 3 engineers.

Key Responsibilities and Outputs:

• Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1
• Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
• Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
• Become a Subject Matter Expert on all Turnitin Assessment Products and services
• Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends
• Share your knowledge across the team through informal training and team meetings & stand-ups
• Supporting the Quality and Knowledge team with the creation of training modules
• Point of contact for shadowing new Tier 2 team members
• Project work during quieter spells to improve team knowledge and processes
• Prioritize escalated tickets to the Tier 3 team
• Ensure efficient transfer of information between Tier 1 and support leadership teams
• Work closely with our Integrations Team
• Review top issues monthly for external education and ticket reduction

People skills:

• Translate technical information into customer-friendly explanations and understandable terms for the Client, Technical Support Team and other departments at Tii
• Recognizing situations that need to be de-escalated or resolved appropriately
• Consistently maintain effective communication with nearshore teams to enhance the customer experience
• Ability to manage multiple priorities and multi-task
• Excel at developing and maintaining good working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams
• Champion customer centricity at all times, understanding when to push back on advice that does not meet our customer's expectations
• Actively collaborate with team members on all tasks, projects and assignments to resolve complex issues

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

What an Analyst in Loyalty Technical Solutions does at Visa:

As an Analyst, you will be a member of a team of highly motivated experts who specialize in Visa’s loyalty systems and solutions. You will leverage our capability to deliver strategic and innovative solutions for new campaign offerings and provide superior post-launch account management activities for our AP clients.

In this role, you are expected to:

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior & executive management levels within Client & Visa organizations through a combination of negotiation & consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

Why this is important to Visa:

As an Analyst, you play a pivotal role in ensuring that you and your team are fully capable and confident of implementing campaigns that are completed timely, cost effectively, accurately and reliably.

This role provides you an excellent opportunity to deepen client partnerships by driving value to our clients, and delivering and optimizing services that will help grow their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Carousell is seeking a skilled Group Tax Associate Manager to join our corporate controllership team. In this role, you will work closely with finance teams across the organization, leveraging your expertise in tax within the APAC region. Reporting to the Group Head of Tax and Treasury in Bangalore, you will play a key role in shaping and executing our tax projects. The ideal candidate will bring extensive experience in managing tax function and a proven track record in the APAC market

Roles and Responsibilities:

• Ensure tax compliance and timely filing of returns  - handle tax compliance processes for corporate income tax, indirect tax (eg GST, VAT, SST or equivalent), WHT, Stamp Duty. This requires working with the tax agents and the controllers to ensure that all returns are filed and payments are made within the prescribed timelines. 

• Review tax computations and provide tax advisory and support to business groups

• Collaborate with external professionals and local tax authorities to manage tax-related matters and address tax queries

• Tax Controversy – assist with tax enquiries/ tax audits for the key jurisdictions under coverage.

• Assist with tax provisioning 

• Transfer Pricing - assist with transfer pricing compliance obligations (where required).

• Analyze and interpret the impact of changes to laws and regulations on tax liabilities and tax structuring

The Land Acquisition Specialist is a Project-based role which will be responsible in facilitating land acquisition requirements for one of ib vogt's solar projects based in the province of Iloilo in the Philippines in support of Project development activities.

• Work with the Land Acquisition Manager in screening new site locations in partnership with Project Development Managers. 
• In the absence of or in support of the Land Acquisition Manager, represent the company to landowners, presenting project opportunities and establishing new relationships.
• Work with the Land Acquisition Manager in negotiation and execution of land lease and purchase agreements, securing right of way for transmission lines and substations.
• Work closely with transmission line route assessment, land survey and other land related service providers .
• Maintain open communication with landowners and municipalities and collaborate with internal and external stakeholders.
• Manage and maintain accurate records of signed land leases, including registration processes with the Land Survey.
• Maintain and/or establish good relationships with relevant external stakeholders/government agencies involved in securing land related documents.
• Provide support to team members and colleagues as needed throughout other project phases.