We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.

Key Responsibilities:

• Channel Strategy:
  • Build and maintain strong relationships with Visa client care organizations.
  • Act as a trusted advisor, providing insights and recommendations to optimize channel strategies.
  • Design and implement effective channel strategies for client care organizations.
  • Analyze processes and suggest improvements to enhance client satisfaction and efficiency.
  • Monitor the performance of strategies to ensure they meet business/client expectations.
  • Adjust strategies based on performance metrics and feedback.
• Project Management:
  • Lead multiple projects simultaneously, ensuring timely delivery aligned with business goals.
  • Coordinate with internal teams and stakeholders for seamless project execution.
  • Chair and participate in meetings for new business requests related to channel opportunities.
  • Validate deployments to ensure releases meet business criteria.
  • Manage pre/post-project testing and coordinate agent-level testing with the contact center.
  • Conduct retrospective reviews for projects and implementations as needed.
• Collaboration:
  • Work closely with cross-functional teams, including marketing, sales, and tech.
  • Communicate effectively with all levels of business/client and internal stakeholders.
  • Partner with Contact Center leaders and teams to identify risks and escalate issues with mitigation plans.
  • Provide thought leadership to managers, supervisors, stakeholders, and developers.
• Strategy:
  • Consider broad strategic issues and articulate their impacts.
  • Improve corporate knowledge and best practices by creating/enhancing documentation and processes.

This is a hybrid role, alternating between remote and office work. You'll be expected to work from the office two days a week, usually Tuesdays and Wednesdays, aiming for 50% office time based on business needs.

The Payment Operations Command Centre (POCC) team provides global 24x5 operational event and alert management for Visa Payments Limited. The POCC manages events relating to transaction acquisition, transaction processing and network partner processing. The focus is on fast response times and initial triage to mitigate service impacting events as soon as possible.

As a member of the POCC, the Operation Analyst is a subject matter expert within Payment and Service Operations, providing a high level of support to internal teams. They will monitor all aspects of the Visa Payments Limited service providing technical support to assist with the mitigation or elimination of issues which may be impacting the payment ecosystem.

• Monitor all critical events relating to transaction acquisition, transaction processing and network partner processing and resolve or manage the prompt resolution of all incidents.
• Proactively monitor, analyse, and resolve events utilizing a variety of application tools and techniques.
• Take ownership of events and drive them to resolution in a timely manner as dictated by the impact and severity.
• Provide 24 x 7 on-call support as part of a Rota.
• Provide support for mission critical applications and execute procedures to resolve incidents, ensuring that the incident management process is followed, and all communication requirements are met.
• Follow documented support procedures, managing each event through to resolution or escalation to maintain established service levels.
• Correlate critical alerts on monitoring platform with actual system outages.
• Manipulate basic SQL queries and shell scripts to provide impact analysis. Work with the team to improve existing queries and scripts.
• Demonstrate an ability to investigate incidents and provide root because analysis based on application behaviour and log data.
• Interact with second level teams to ensure incidents are closed out and impact is clearly communicated per the process in place.
• Track update and resolve all assigned events in the event management system, ensuring that documentation is thorough, accurate and of a high quality.
• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
• Identify gaps or improvement opportunities in the end-to-end monitoring of the service and develop/implement plans to remediate.
• Continually assess and refine monitoring thresholds and prioritisation to deliver a more effective monitoring capability.
• Propose and participate in the implementation of process/procedure improvements to better the department and services provided.
• Work with Problem Management to identify and fix the root causes of events.
• Conduct trend analysis to identify focus areas for continual service improvement.
• Maintain technical skills through participation in ongoing training.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Assistant Manager - HR provides visible, accessible and trusted human resources support for designated management and employees throughout the designated countries, such as recruitment, selection, induction, payroll, performance management, people and organisational development, compensation and benefits, and employee relations. Act as HR lead on Compensation & Benefits, HR Operations & Payroll for APAC region.

Job Responsibilities:

1. Personnel, Payroll Administration

- Coordinate the business process outsourcing payroll and ensure a timely and correct payroll administration of employees and team members in designated country. Contribute to the development, implementation and maintenance of up to date internal descriptions of payroll administration processes. Manage local HR related audits.
- Ensure a timely and correct personnel and payroll administration of employees in APAC region.
- Accountable for the HRIS updates. Review, propose changes & maintain the online HR Portals as applicable.
- Execute HR processes including but not limited to onboarding, transfer and leavers. Contribute to the optimization of HR processes, signaling bottlenecks, initiating improvements and preparing and updating work/process description.

2. Compensation & Benefits

- Implement, review & administer policies, processes and tools (related to such as insurances, pension, staff handbooks terms and conditions, annual compensation reviews and bonus processes).
- Maintain an up to date and coherent Job and Reward framework (job profiles, job levels, job titles, job families, C&B packages, variable pay programs) based on internal equity and external competitiveness.
- Support to manage ongoing employee compensation programs including annual compensation reviews, promotion cycles, salary proposals, and bonus programs in the region.
- Provide support in preparing job offers, promotions, transfers and dismissal cases.
- Ensure up to date publication of C&B policies, processes and tools on the HR Portal. Provide information sessions for managers and employees.

3. Human Resources Business Partner

- Provide support to management in recruitment, selection, induction and retention of new hires with Omron DNA within a pre-defined process, timeline and key performance indicators.
- Coordinate and support management in the performance management cycle processes across the region regarding performance development reviews, performance improvement activities, mid year reviews, personal development planning, talent reviews and succession planning.
- Support management in identifying development needs and facilitate development activities (on individual, team and organisational level).

4. Ensure and maintain all regulations of Company to keep in line with government regulations, to avoid the existence of issues that can disrupt the stability and operations of the Company and establish a positive employer-employee relationship.

5. Contribute in developing, implementing, monitoring and reviewing HR strategies, policies, processes, instruments, systems and KPI's.

6. Participate in and lead HR projects as defined in the annual HR action plans.

7. Support & deliver any other adhoc duties assigned by Manager.

- Masters or Degree in Human Resources Management.
- Understanding of and familiarity with social security legislation and labor legislation in APAC is highly advantageous.
- Proactive and target oriented. Works with high pace and with a high level of accuracy at the same time.
- Good knowledge of Word and Excel.
- Strong communication skill.
- Proficient in the English and local language, both written and verbal.

We are seeking a dynamic and results-driven Sales and Marketing Specialist with expertise in HubSpot to join our growing team. In this role, you will leverage your knowledge of HubSpot's tools and features to enhance our sales strategies, optimize marketing campaigns, and drive customer engagement. Your analytical mindset and creativity will play a crucial role in achieving our business objectives.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Key Responsibilities:

• HubSpot Management: Administer and optimize the HubSpot CRM and Marketing Hub, including managing contacts, workflows, and marketing automation processes.

• Campaign Development: Collaborate with the marketing team to design, execute, and analyze integrated marketing campaigns that drive leads and sales conversions.

• Lead Generation: Implement effective lead generation strategies through email marketing, social media, content marketing, and other channels using HubSpot tools.

• Sales Support: Work closely with the sales team to develop sales enablement materials, track leads, and ensure a seamless handoff from marketing to sales.

• Analytics and Reporting: Monitor and report on campaign performance using HubSpot analytics, providing insights and recommendations for continuous improvement.

• Training and Support: Provide training and support to team members on HubSpot best practices and features to maximize usage across the organization.

• Market Research: Conduct market research to identify trends, customer needs, and competitive positioning to inform marketing strategies.
• Collaboration: Collaborate with cross-functional teams to align sales and marketing efforts and ensure a cohesive brand message.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience (3+ years) in sales and marketing while using Hubspot
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills.
• Creative problem solver with a results-oriented mindset.
• Proficient in Microsoft Office Suite and other marketing tools.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Internet and equipment subsidy.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

About Smart Nora

At Smart Nora, we are redefining the future of sleep technology. What started as a quest to solve a personal problem has evolved into a mission to transform sleep for 3.3 billion people worldwide. We are a team of designers, engineers, and innovators who are passionate about using technology to improve sleep health.

Our vision goes beyond addressing individual sleep challenges—we are building a future where cutting-edge technology integrates seamlessly into people’s lives to create healthier, more restorative sleep experiences. With tens of thousands of happy customers and counting, we are proud of the impact we’ve made so far, but our journey is far from over. We are expanding our reach into sleep and wellness, driven by advancements in our technology and a growing demand for personalized solutions that improve overall well-being.

As a dynamic and fast-paced team, we value curiosity, creativity, and collaboration. Our distributed team works effectively using tools like Notion, Figma, and Slack, ensuring everyone stays connected and informed. We believe in fostering an environment where innovation thrives, where every team member is empowered to take on new challenges and make meaningful contributions.

If you’re excited about the intersection of technology and wellness, and are eager to be part of a team that is shaping the future of sleep, Smart Nora is the place for you. We value great judgment, a positive attitude, and a desire to grow—both personally and professionally. With us, you'll be part of something truly transformative.

About the position

Smart Nora is looking for a creative, and results-oriented Email/SMS Marketing Specialist to join our Marketing team. As an Email/SMS Marketing Specialist, you will be responsible for managing and scaling our email campaigns and flows, helping us to communicate the right message to the right person, at the right time and frequency. You will also support our cross-platform marketing initiatives related to customer lifecycle management, new campaign launches and brand initiatives.

Qualifications:

• 3+ years in Email Marketing
• Deep knowledge of ESP platforms, Klaviyo knowledge a bonus!
• Capable of segmentation, setting up automation, creating campaigns, doing A/B testing, and more in ESPs
• Creative and strategic email designer
• Proven success developing and executing Email/SMS marketing strategies that have driven high-performing results
• Experience evaluating and reporting on Email/SMS performance
• A passion for Sleep and Wellness
• Extreme attention to detail

Responsibilities:

• Conducting market research to better understand consumer behaviors.
• Reviewing former campaigns to identify areas of strength and weakness
• Creating email marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is engaging and flawless.
• Creating the design and layout for emails.
• Distributing emails through the use of automated flows
• Monitoring and reporting on the utility of each campaign.
  
  
• Meeting with the product team on Monday to plan and prioritize and later get together with the entire team for the weekly Kick-off.

Salary:

Our salaries are competitive with industry standards. The salary will be commensurate with your work experience.

Remote Work Accommodation -

Flexible hours, we will ensure you have the right equipment and set up for a functional and healthy work environment.

Health Benefits

We offer health and dental insurance. Our extended benefits package also gives you access to an array of services.

Equipment and Tools

All employees have access to the right tools for the job including an Apple computer and software for working efficiently.

How to Apply

Please email your application to smartnora@jobs.workablemail.com with the job title in the subject line. The body of your email should include the following:

• LinkedIn Profile (link)
• Portfolio and Case Studies (link)
• Cover letter
• Resume (attachment)
• Send us a short video to introduce yourself and let us know why you are the perfect candidate.

Please list any needs that you have that we can accommodate throughout the hiring process. Type N/A if not applicable.

The Interview Process

• Application Review: We will carefully review your responses to our questions and review your work samples.
• Interview #1 - 40 mins: Introduction + Work Experience review. In a 40-minute video call, we will get to know you, and answer any questions you might have. We will dedicate 20 minutes to dive into your most relevant projects and experiences.
• Interview #2 - 2 hours: Your Work at Smart Nora. We will dive deeper into the work you will be doing at Smart Nora. Make sure you fully understand how you will be an effective member of the team and how your contributions will fit into our mission. We will discuss real examples of your upcoming projects to get a sense of how you would approach and implement them.
• Culture and Talent Assessment - 1 hour We strongly believe in supporting you in finding meaningful work which is aligned with your strengths. This 1-hour activity will give you deep insights into your alignment with the team, the position, and your career.

Accommodations are available on request for candidates with special needs throughout the application process. Please let us know of any special needs in the application form.

--- This is a Full-time WORK FROM HOME---

Job Title: Sales Representative Virtual Assistant (VA) - Work from Home

Job Type: Full-Time, Remote

Job Overview:
We are seeking a motivated and experienced Sales Representative VA with a strong background in digital marketing to join our remote team. The ideal candidate will be responsible for driving sales, building client relationships, and supporting digital marketing campaigns to enhance brand awareness and generate leads. This role requires excellent communication skills, a proactive attitude, and the ability to work independently in a remote setting.

Responsibilities:

• Identify and engage potential clients through various digital channels, including email outreach, social media, and direct messaging.
• Conduct product presentations, handle inquiries, and follow up with prospective clients to drive sales.
• Collaborate with the marketing team to support digital marketing efforts, including social media campaigns, email marketing, and content marketing strategies.
• Track and analyze sales performance and marketing metrics, providing insights to optimize strategies and improve sales outcomes.
• Manage CRM systems and ensure all client information is up-to-date.
• Assist with creating sales materials, presentations, and other digital marketing assets as needed.
• Provide regular reports on sales activities, campaign effectiveness, and lead generation progress.

• Proven experience in a sales representative role, preferably as a Virtual Assistant.
• Strong background in digital marketing, including social media management, email marketing, and content creation.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Familiarity with CRM software and digital marketing tools (e.g., HubSpot, Mailchimp, Canva).
• Ability to work independently, prioritize tasks, and meet deadlines in a remote environment.
• Proficiency in Microsoft Office Suite, Google Workspace, and familiarity with social media platforms (Facebook, LinkedIn, Instagram, etc.).

We are looking for a meticulous and detail-oriented Transcriptionist to join our team. The successful candidate will be responsible for listening to digital recording files and accurately populating Excel spreadsheets with pertinent information. This role requires excellent listening skills, attention to detail, and proficiency in Excel.

Key Responsibilities:

• Listen to digital recording files and transcribe the information accurately into Excel spreadsheets.

• Ensure all data is entered correctly and consistently.

• Review and verify the accuracy of the transcribed information.

• Maintain organized records of all transcriptions.

• Collaborate with team members to ensure data integrity and consistency.

• Meet deadlines and manage time effectively to handle multiple tasks.

• Proven experience as a Transcriptionist or in a similar role.

• Excellent listening and typing skills.

• Proficiency in Microsoft Excel.

• Strong attention to detail and accuracy.

• Ability to work independently and manage time efficiently.

• High school diploma or equivalent; additional certification in transcription is a plus.

• Purely Work From Home
• Friendly and supportive work environment.
• Weekly payment basis

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

You will join a team focused on innovation and client satisfaction within a dynamic organization, being the interface between Product Engineering and Client Services. You will report to the Engineering Support Team Lead, who is based in Manila.

As a Support Engineer, you will:

Be the primary contact between the Engineering organization, ITRS Client Services, and other departments looking for development assistance.

Analyze Help Desk tickets assigned to the Engineering team:

1. This may require reviewing the ITRS Product codebase or consulting with developers in the relevant Engineering group(s). The Support Engineer should aim for self-sufficiency to minimize the impact on Engineering teams.

Handle special debug builds requested by Client Services.

Verify and fix software defects:

1. Reproduce customer issues in-house to verify defects.
2. Fix defects when possible, to reduce the workload on teams focusing on strategic development tasks.

Verify enhancement requests:

1. Collaborate with Product Owners and several team members to determine the work required for new features.
2. Engage with the appropriate engineering teams to define and verify requirements.

Support Engineering teamwork queues:

1. Ensure environments, proofs, and documentation are ready for the Engineering teams to act on.
2. Support the improvement and automation of system tools.

Conduct ad-hoc investigations on behalf of the Engineering teams:

1. Assist the Engineering teams with time-intensive issues.

A bachelor's degree in computer science, Information Technology, or a related field

At least 3 years of experience in Software Development, DevOps or Software Support

Intermediate to advanced proficiency in:

1. Python
2. Bash

Hands-on experience with:

1. Containerization platforms (e.g., Docker)
2. Orchestration platforms (e.g., Kubernetes)

Proficiency in the following programming languages:

1. Java
2. C/C++

Familiarity with:

1. Cloud platforms (AWS, Azure, GCP)
2. CI/CD tools (e.g., Jenkins)

Experience in a Level 3 support role (advantageous)

Experience with solutions and the ability to solve complex problems

A team player

Eagerness to independently learn new skills

Proficiency in English, able to convey technical information, create detailed documentation, and manage client interactions.

Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office

13th Month Bonus

Health Insurance for you and your dependents

Supplemental Medical Claim

Employee Assistance Program

Retirement Plan

Flexible Hybrid Working

Enhanced Parental Leave

Life Assurance

Subsidies and Allowances

Referral Bonus

Buy and Sell Holiday

Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for Virtual Assistant in the Philippines who will work directly with the CEO of one of our US based partner MSPs in a dynamic and engaging role . Are you ready to support a visionary leader? You’ll play a crucial part in preparing for meetings, conducting research, and managing communication, all while contributing to a positive company culture. If you’re organized, detail-oriented, and excited about making an impact, we want to hear from you!

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

Duties

• Performing meeting preparations for CEO - agenda, ensuring it's a useful meeting, researching/summarizing the last meeting, searching the social media  of meeting attendees for relevant information
• Assisting with Monday Strategy meeting prep, pulling numbers etc.
• Ensuring CEO has context on those he is communicating with
• Gifting - researching and finding "wow gifts" CEO
• Social media for CEO - LinkedIn responses
• Booking company travel/accommodation/hotels/parking etc.
• Calendar management
• Provide essential administrative support 

To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage:

• Excellent spoken and written communication skills in English (Mandatory)
• Professional level of verbal and written communication skills
• At least 3 years of experience as an executive assistant or other relevant administrative support
• Well-organized, strong attention to details, and ability to multi-task 
• Experience working with CEO/top-level management
• Outstanding organizational and management skills
• Must possess our company values- passionate, honest+ forthright, endless improving, focused on exceptional service
• Adaptability, flexibility, and a willingness to learn.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word, Excel, SharePoint, Outlook, and PowerPoint
• Experience with ConnectWise is a plus but not required
• Willing to work on a night shift
   

Office Address: 

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Employee perks:

• ‘Endless Innovation’ is deeply embedded in our client's DNA - there will be an intensive training during onboarding, as well as ongoing close support by the Executive Coordinator
• Gift culture - our client's practice is using gifts strategically to strengthen relationships, build goodwill, and create connections. It focuses on thoughtful and meaningful gifting to enhance personal or professional bonds. 
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)* 
• Social events, End of Financial Year and Christmas

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Specialist, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

The role:

We’re on the lookout for a marketing specialist with a strong digital background.

Content management will be central to your role, whether that’s writing, briefing freelance content writers, researching, proof reading, creating and managing a content calendar, overseeing design or creating and executing optimisation tests.

You will also own and run our organic social channels, including managing a content calendar, content creation and daily posting

You’ll be comfortable both actively delivering and managing a range of third party contractors and agencies to execute on our behalf.

Your key stakeholders will be with our marketing manager, GM and sales team across AU and US.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results.
• Own your role and the content strategy: for the right person there is an opportunity to really take this and make it yours.  We will trust you to work autonomously and get the job done.
• Lots of opportunity to learn and grow:  You will be working with an experienced Marketing Manager and General Manager who have decades of marketing experience between them so there is lots of room to learn and grow. They are also very open to ideas and new initiatives that you come up with.  We can also fund relevant training where appropriate
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the marketing team, but the majority of your time will be used to execute your work.
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA and Pakistan. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• Fluent level English
• 2+ years experience managing/executing SEO content strategies (including keyword research)
• Content writing.
• Social media management.
• Executing Conversion Rate Optimisation (CRO) tests.
• An eye for design, you can manage designers and keep consistency across our site.
• Project management skills and an eye for detail, you will be managing multiple projects and freelancers.

Desired Skills:

• Marketing university degree or equivalent
• Understanding/experience of the logistics sector / SaaS businesses
• PPC management/execution.
• Design skills, these aren’t core to the role, but if you are able to create or make quick edits to images in Canva (or similar) it would be a plus.
• Basic Wordpress knowledge.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solutions, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent and collaborative communication, necessary of a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

Responsibilities (how we will measure success)

It’s an exciting time for Learning and Development at IQ-EQ and we need a dynamic and business focused team member to help us achieve our exceptional ambitions for the Group. Our vision as a team is to deliver critical, multi-dimensional, career-defining learning experiences that WOW top talent and accelerate growth.

We are looking for an enthusiastic and dynamic Talent Administrator to join our busy team, to support initiatives around our global training strategy. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day operational training service to our employees and timely and proactive administrative support to our Talent & HR colleagues. You will be passionate about learning and development, inspiring and supportive, enabling our people to reach their full potential.

You will support the development and delivery of organisation's talent development programmes (check out our award winning PowerU) and digital L&D strategy and promote a culture of self-directed learning to support the delivery of IQ-EQ’s vision and people & culture agenda.

Tasks (what does the role do on a day-to-day basis)

• Support day to day training administration of all training events via our Learning Management System (MyCampus), scheduling events, issuing invites (and communications where required), tracking and confirming attendance ensuring always that data is accurate and up to date
• Manage the training administration process that supports the efficient running of CPD and other training activities across the Group
• Provide a front-line email and telephone service to the Group dealing with all training related queries, providing accurate and timely responses.
• Obtain the required data and complete the production of the quarterly training MI and activity
• Collaborating with suppliers to set up and manage external training events, including all correspondence with participants and facilitators.
• Support the global Embark induction programme, ensuring a tailored approach and a first-class experience for all new starters and their managers

Key competencies for position and level (see Group Competency model)

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action Orientated – Readily acts on challenges, without unnecessary planning
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Enthusiastic, engaging and positive
• Organised and thorough
• “Can do” attitude
• Encouraging and supportive
• Excellent listener who understand the needs of others
• Creative and Innovative
• Empathetic
• Confident and able to engender confidence
• Flexible (in both style and approach)
• Takes ownership and follows through on commitments

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity

• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program

• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders

• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed

• Ensure close communication and information sharing with global compliance colleagues

• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing

• Upload individuals and entities into a screening system for ongoing sanctions screening

• Support daily, weekly, and monthly reporting to monitor sanctions screening processes

• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies. Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data. GIG Rewards is sponsored by Smart Telecom and Talk N Text

We are seeking a highly skilled Senior Back-End Developer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining our back-end systems, ensuring high performance and responsiveness to front-end requests. You will collaborate with cross-functional teams to deliver robust and scalable web applications.

Key Responsibilities

• Design and implement server-side architecture and APIs.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Manage and maintain databases, ensuring data integrity and security.
• Implement and enforce best practices in software development, including version control, testing, and documentation.
• Troubleshoot and debug applications to enhance performance and reliability.
• Mentor and guide junior developers, fostering a collaborative team environment.
• Stay updated on emerging technologies and trends in back-end development.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 5+ years of experience in back-end development.
• Proficiency in programming languages such as Python, Java, Node.js, or Ruby.
• Experience with frameworks like Django, Spring, or Express.js.
• Strong knowledge of database management (SQL and NoSQL).
• Familiarity with cloud services (AWS, Google Cloud, Azure).
• Experience in API development (RESTful and/or GraphQL).
• Solid understanding of security practices in web applications.

Skills

• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Attention to detail and a commitment to quality.
• Ability to manage multiple tasks and meet deadlines.

• Token Allocations
• Leave Credits
• Training and Development

Website Manager/Digital Marketing Specialist

• Weekly pay
• Work from home opportunities
• Easy hiring process
• Negotiable salary, depending on the experience

Job Title: Executive Assistant with Social Media Management Skills

Location: Fully-Remote

Employment Type: Full-time

Schedule: 9:00am - 5:00pm EST (tentative)

We are seeking a proactive and organized Executive Assistant with experience in social media management to support our client's executive team and manage their social media presence. This role requires a detail-oriented, tech-savvy professional who can manage executive schedules, assist in project coordination, and maintain our social media platforms. If you have excellent organizational skills, experience in content creation, and enjoy handling both administrative tasks and digital marketing, we’d love to hear from you!

Responsibilities

Executive Support

• Manage and coordinate daily schedules, appointments, and travel arrangements.
• Prepare meeting agendas, take minutes, and handle follow-up tasks.
• Assist with email and communication management, responding on behalf of executives when needed.
• Coordinate projects, ensuring timely progress and updates.

Social Media Management

• Develop and execute social media strategies aligned with brand objectives.
• Create, curate, and schedule content across platforms (Instagram, Facebook, LinkedIn, Twitter, etc.).
• Monitor social media channels for engagement and respond to comments and inquiries.

Requirements

• Experience: Proven experience as an Executive Assistant and Social Media Manager.
• Skills: Proficiency in social media platforms and management tools (e.g., Hootsuite, Buffer).
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to prioritize and manage multiple tasks with attention to detail.
• Technical Skills: Proficient in Microsoft Office Suite and Google Workspace; knowledge of design tools (Canva, Photoshop) is a plus.

• Weekly Pay
• Work-From-Home Opportunities
• Easy Hiring Process
• Negotiable Salary, depends on the experience

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Responsibilities & Duties

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.