A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Tech Recruiter, you will play a critical role in connecting talented individuals with Level 1-3 job opportunities across multiple countries. You will be a key point of contact for candidates and collaborate closely with clients to understand their talent needs. Your responsibilities will involve coordinating the recruitment process, managing relationships, and continuously improving our recruitment strategies.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Engage with potential candidates, understanding their skills, aspirations, and fit within Boldr's culture.
• Conduct initial screening processes, including reviewing resumes, performing phone screenings, and assessing candidates' qualifications, cultural fit, and potential for growth within the company.
• Partner closely with client partners to comprehend their talent requirements and deliver to their specifications.
• Writing and posting technical job descriptions
• Sourcing potential candidates on niche platforms, like Stack Overflow and Github
• Parse specialized skills and qualifications to screen IT resumes
• Perform pre-screening calls to analyze applicants’ abilities
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Participate in tech conferences and meetups to network with IT professionals
• Compose job offer letters
• Onboard new hires
• Promote company’s reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• A passion for people-first ideologies and a genuine interest in connecting talent with opportunities.
• Exceptional intercultural communication skills and empathy.
• Proactive, multitasking abilities in a fast-paced environment.
• Innovative thinking and the ability to engage potential candidates creatively.
• Strong client-facing skills with a focus on understanding and meeting client expectations.

YOU HAVE…

• 2-3 years of experience recruiting positions
• Managing end-to-end recruitment processes across multiple countries.
• Utilizing various recruitment platforms and tools, including LinkedIn, Job Boards, and Applicant Tracking Systems.
• Building and maintaining client relationships while understanding unique requirements and expectations.
• Analyzing and interpreting recruitment metrics to drive process improvements.
• Leading and mentoring junior recruiters to foster team growth and development.

• Health Insurance
• Training & Development
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Thousands of business owners trust First Circle for our innovative products that help their businesses grow. They value our commitment to always go the extra mile, even at a cost to us, and respect our honesty even when delivering tough news. The Head of Customer Success is tasked to elevate our service even further, creating truly personalized relationships with business owners across the country. Reporting directly to the senior leadership team, this role will involve close collaboration with the Product, Data, and Sales teams.

The potential to tailor the experience for each SME is vast—from providing unique business insights, to facilitating connections among owners, to launching new banking and payment products. As Head of Customer Success, you’ll have the opportunity to shape the future of our service offering, create lasting impact for thousands of businesses, and play a pivotal role in driving the next phase of our growth. This is not just about managing customer relationships; it’s about revolutionizing the way SMEs experience support and service in the financial sector.

• Significant experience in customer success, customer acquisition, account management, or a related field within the financial services or fintech industry.
• Proven experience in building and leading high-performing teams, including mentoring and developing junior staff and colleagues.
• A proven record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences with key business accounts over several years.
• A strategic, data-driven thinker who aligns customer success initiatives with business goals and uses customer feedback and metrics to inform decisions.

• Salary dependent on experience level. We pay top of market rates, and include extremely attractive commission incentives
• Hybrid work set-up: 2 days per week in BGC office
• HMO health insurance, catered lunches, MacBooks, monthly fitness allowance, transportation & accommodation allowance, and more!

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

We are looking for a highly skilled and experienced Client Onboarding Manager to join our Client Management team at Hex Trust. The Client Onboarding Manager will serve as the primary liaison between clients and internal stakeholders for new business onboardings and existing client reviews. Responsible for leading the onboarding team, this role involves identifying KYC requirements, validating documents, and overseeing the end-to-end process in collaboration with Compliance, Legal, Operations, and Finance teams. The ideal candidate will enhance the onboarding experience and will report to the Head of Client Management, overseeing onboarding metrics globally.

This role demands a deep understanding of KYC regulations within the financial services and crypto industry. The successful candidate should be detail-oriented, capable of multitasking, and possess excellent communication skills.

Duties & Responsibilities

• Lead the client onboarding process and monitor onboarding performance using metrics such as onboarding speed, rejection rate, etc. 
• Enhance overall client onboarding experience by identifying potential blockers ahead of time, analyzing client feedback, and driving process improvements 
• Take lead in identifying gaps in policies and processes, and prepare defined action plans for necessary improvements
• Serve as the main point of contact for clients by addressing and resolving their onboarding/KYC issues in line with our internal policies, regulatory requirements, and market practice
• Demonstrate strong advocacy and negotiation skills to push back internally when necessary to uphold a positive client experience while ensuring compliance with regulations and company policies
• Lead regular meetings with the Sales team to review onboarding progress and discuss any blocking points
• Act as the first line of defence in AML/CFT processes, ensuring adherence to regulatory standards and internal policies. Monitor client activities to detect and report suspicious behavior
• Responsible to perform initial client due diligence based on established procedures prior to the Compliance team’s final review
• Stay informed about relevant regulatory developments in crypto space and industry best practices to ensure ongoing compliance

• Minimum 4 years of experience in KYC/AML in the financial services industry
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Proven track record of improving onboarding processes and enhancing overall efficiency
• Experience in onboarding, customer success, or sales operations
• Excellent eye for details
• Excellent spoken and written English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralised markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Tech Recruiter, you will play a critical role in connecting talented individuals with Level 1-3 job opportunities across multiple countries. You will be a key point of contact for candidates and collaborate closely with clients to understand their talent needs. Your responsibilities will involve coordinating the recruitment process, managing relationships, and continuously improving our recruitment strategies.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Engage with potential candidates, understanding their skills, aspirations, and fit within Boldr's culture.
• Conduct initial screening processes, including reviewing resumes, performing phone screenings, and assessing candidates' qualifications, cultural fit, and potential for growth within the company.
• Partner closely with client partners to comprehend their talent requirements and deliver to their specifications.
• Writing and posting technical job descriptions
• Sourcing potential candidates on niche platforms, like Stack Overflow and Github
• Parse specialized skills and qualifications to screen IT resumes
• Perform pre-screening calls to analyze applicants’ abilities
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Participate in tech conferences and meetups to network with IT professionals
• Compose job offer letters
• Onboard new hires
• Promote company’s reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• A passion for people-first ideologies and a genuine interest in connecting talent with opportunities.
• Exceptional intercultural communication skills and empathy.
• Proactive, multitasking abilities in a fast-paced environment.
• Innovative thinking and the ability to engage potential candidates creatively.
• Strong client-facing skills with a focus on understanding and meeting client expectations.

YOU HAVE…

• 2-3 years of experience recruiting positions
• Managing end-to-end recruitment processes across multiple countries.
• Utilizing various recruitment platforms and tools, including LinkedIn, Job Boards, and Applicant Tracking Systems.
• Building and maintaining client relationships while understanding unique requirements and expectations.
• Analyzing and interpreting recruitment metrics to drive process improvements.
• Leading and mentoring junior recruiters to foster team growth and development.

• Health Insurance
• Training & Development
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Responsabilities

• Be an escalation point for the customer support team and resolve potential issues.
• Deploy and maintain customers' environments using ansible and terraform maintaining a microservices environment.
• Work with the RF Engineering team on customer deliverables and timelines.
• Improve current process and optimize the delivery pipeline with automation.
• Work with Kibana, Elasticsearch, Prometheus & Grafana to integrate Spectrum Effect monitoring features.

The Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

Work Location: Manila, Philippines
Work Arrangement: Hybrid (1-2x in a month to onsite)
Work Schedule: PHL - 3rd Shift 9:00 PM - 6:00 AM
Specific requirements: Phone screening and HM scheduling

Duties and Responsibilities:

• Assist with recruitment and interview process
• Completes and reviews screening assessment and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule non-complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide other administrative support to recruitment team as needed

Job Brief:

The Tax Compliance Specialist is responsible for performing simple to moderately complex Tax activities. The role contributes to the income tax reporting and compliance of AECOM and its Subsidiaries with the IRS/State regulations focusing on the preparation and filing of U.S. federal and state income tax returns and calculation of tax adjustments for provision. The role performs analytical processes under the moderate guidance of senior team members.

Responsibilities & Duties

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Key Responsibilities of the Team Manager  

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports. 

KEY RESPONSIBILITIES OF THE SME

• Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
• Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
• Support the team with complex queries and fill out accurate reports.
• Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
• Handle phone calls and transactions for the program.
• Supervise and coach learners in nesting & BQM type environments;
• Coach and give feedback to trainees to help them fulfill performance metrics.

The Accounting Associate is responsible for monitoring the schedule of payments by checking on the details and records of payments that are due to be made to different creditors. The position safe keeps the records of business debts and payments to be made for the services availed from other service providers or entities and other corporate obligations. Furthermore, the position ensures that payments made are properly validated through the presentation of periodic reports and payment schedules in order to ensure that proper funding is established prior to the settlement of payables. 

Responsibilities:

• Facilitate all accounts payable matters for both regular and special expenses.
• Prepare checks and vouchers and all necessary attached documents for the payment process.
• Safe-keep and maintains records of assigned company transactions.
• Handle bank-to-bank transactions, check payments, debit memos, etc.
• Other matters related to Accounts Payable, Accounts Receivable 

Seeking a suitably qualified and reliable Technician – Geological Services for a fixed term employment to be based in Surigao to support and assist the company in its pursuit of exploration and discovery of Au-Cu deposits in the Philippines. The role will report to the Senior Geologist – Exploration.

Key tasks and responsibilities:

• Participate in geological field surveys and mapping exercises under the guidance of senior geologists
• Assist in the conduct of exploration fieldwork as directed that include geologic mapping, geophysical survey, geochemical sampling, surveying, trenching, and drilling supervision
• Coordinate with the geologists and casual labour on the day-to-day activities of the exploration projects
• Assist with routine administrative tasks relating to exploration programmes;
• Assist in the documentation of exploration data that includes data entry and map generation
• Drill pad preparation and rehabilitation
• Sampling and sample management
• Perform other duties as required by the geologists to support the successful implementation of exploration programs
• Adhere to safety protocols and guidelines during fieldwork activities, including proper use of personal protective equipment (PPE)

The Senior Manager for Global Client Resolution is responsible for leading a team of consultants and subject matter experts, providing necessary support to other operations managers and their respective teams. This role will guide the consultants in the development of new products, services, tools, or scopes, and ensure clear assignment of responsibilities before implementation. In addition, they are tasked with developing consultants as points of contact for escalations and subject matter experts for the operations teams, reviewing and identifying developmental needs of team members.

In terms of business development, the Senior Manager plays a crucial role in identifying new opportunities and leading client engagements. This involves regular interaction with client teams and internal staff, managing project inputs, and data analysis to form conclusions and recommendations. The Sr. Manager is responsible for developing and presenting detailed project reports and collaborating with clients on executing recommendations. Supporting business development activities, they also contribute by writing proposals and outlining new projects. The full range of responsibilities are detailed below.

Key responsibilities

• Provide leadership and guidance to a team of consultants, fostering a supportive environment that encourages growth and professional development. Guide consultants as points of contact for escalations and subject matter experts for the operations teams  and identify developmental needs of team members.
• Lead, manage, and deliver multiple concurrent high-visibility, time-sensitive projects. Direct resources effectively to achieve optimal outcomes and support growth-related strategies, activities, and products.
• Analyze Visa and client data to conduct benchmarking, identify performance gaps, and pinpoint improvement opportunities. Drive the collection and analysis of information, guiding consultants in researching potential causes and trends, and selecting the most relevant solution.
• Prepare and present project proposals tailored to client  and stakeholder needs. Oversee project setup and manage projects or processes by coordinating internal resources to achieve objectives.
• Contribute to and manage execution of regional strategy, operational initiatives, special projects, and client-driven continuous improvement plans. Stay updated with industry and client trends, maintain a strong knowledge of Visa products and services, and encourage consultants to do the same.
• Identify and analyze processing issues with client impacts. Consistently communicate situational status and resolution, advise on SLA performance both internally and externally, and develop improvement plans to address chronic client problems.
• Build and maintain strong relationships with Regional, Client Success, Product, and other internal Visa teams. Foster a dynamic interaction between consultants and operations teams, assisting managers in identifying opportunities in case handling and team member performance.
• Collaborate with consultants to lead the documentation of processes, updates, and calibration discussions. Ensure information is accurately recorded and accessible for future reference and continuous improvement initiatives.
• Effectively communicate and report progress to senior leadership. Present projects, consultant findings, and recommendations that could streamline or calibrate processes within the Client Resolution team
• Drive team to optimize workflows, communication, and hand-offs associated with the various products and programs that this team supports.  Ensure that team documentation is created and updated.  
• Champion efforts to improve support tools, providing the business rationale needed to secure funding and prioritization of new and enhanced tools and functionality.

Spearhead innovation, process improvement through AI tools and new generation tools for resource optimization and process efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. The position also require adaptability to work schedule to meet the demands of business operation hours and team and stakeholders meeting.

This role is part of a 12-month Graduate Development Program featuring rotational learning assignments within the assigned function. The program is designed to build a strong foundation in the graduate's functional tracks through online courses, onsite training, and other learning opportunities, preparing them for future business-critical roles.

• Actively participate in the GBS Manila Graduate Program with a commitment to self-development and continuous learning.
• Assist with the day-to-day operations within assigned function; learn tasks from experienced members of the team
• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.
• Participate in meetings, workshops, and other learning opportunities as assigned by the function lead.
• Fulfill any requirements and learning goals set out at the start of the traineeship.
• Communicate clarifications and questions about issues and concerns received to the Team Lead for timely resolution.
• Complete all fundamental and functional training prerequisites and courses within the specified timeframes.
• Perform ad hoc tasks as requested or assigned

Company Intetics is looking for a Data Entry Specialist.

The responsibilities include entering data on road traffic incidents into the client platform. The operator will work through the platform interface, creating incident charts based on predefined rules and criteria.

Accurate data entry of incidents into the system.

Creating incident charts based on predefined rules.

Ensuring the accuracy and completeness of the entered information.

Adhering to data entry procedures and established work standards.

Work Conditions:

• Work is organized in shifts.
• Work schedule:

You can work at a time convenient for you from this list.

Shift-based work:

Night shift from 1am to 9am

Candidate Requirements:

• Attention to detail and the ability to work with large volumes of data.
• Basic computer skills and experience with data entry.
• Ability to follow instructions and work in compliance with clear rules.
• Responsibility and adherence to the work schedule.
• English upper-intermediate+.

Company Intetics is looking for a Data Entry Specialist.

The responsibilities include entering data on road traffic incidents into the client platform. The operator will work through the platform interface, creating incident charts based on predefined rules and criteria.

Accurate data entry of incidents into the system.

Creating incident charts based on predefined rules.

Ensuring the accuracy and completeness of the entered information.

Adhering to data entry procedures and established work standards.

Work Conditions:

• Work is organized in shifts.
• Work schedule:

You can work at a time convenient for you from this list.

Shift-based work:

Night shift from 1am to 9am

Candidate Requirements:

• Attention to detail and the ability to work with large volumes of data.
• Basic computer skills and experience with data entry.
• Ability to follow instructions and work in compliance with clear rules.
• Responsibility and adherence to the work schedule.
• English upper-intermediate+.

Join Octal Philippines Inc. as an IT Project Manager, where you will spearhead our technology projects with your expertise in managing project lifecycles. In this pivotal role, you will be responsible for planning, coordinating, and executing various IT projects from inception to completion, ensuring alignment with company goals and client satisfaction. We seek a proactive leader who excels at problem-solving and fostering team collaboration. If you're ready to drive innovation and efficiency in our IT department, we encourage you to apply.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT project management, with a focus on software development projects.
• Proven experience in managing banking-related software projects is a plus.
• Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.
• Experience with Agile/Scrum project management methodologies.
• Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.
• Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).
• PMP, PRINCE2, or ScrumMaster certification is a plus.
• Experience with API integration and/or data migration projects is an advantage.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Position Overview:

Octal Philippines Inc. is on the hunt for a talented AWS Solutions Architect who is passionate about cloud technology and designing innovative solutions. In this role, you will take on the responsibility of creating and optimizing cloud environments using AWS services. You will collaborate with cross-functional teams to understand their needs and deliver robust architectures that drive business value. Your expertise will play a crucial role in helping our clients successfully leverage cloud technologies.

Key Responsibilities:

• Cloud Architecture Design: Design and architect robust, scalable, and secure cloud solutions on AWS, aligning with business requirements and best practices.

• Solution Implementation: Implement and deploy cloud infrastructure and applications using AWS services, including compute, storage, networking, databases, security, and more.

• Migration and Modernization: Develop and execute cloud migration strategies for existing on-premises applications and infrastructure, modernizing them for optimal cloud performance.

• Cost Optimization: Implement cost-effective solutions by leveraging AWS cost management tools and best practices, optimizing resource utilization and minimizing unnecessary expenses.

• Security Best Practices: Ensure security is integrated into all cloud solutions by implementing security best practices, adhering to compliance standards, and utilizing AWS security services.

• Technical Guidance: Provide technical guidance and mentorship to development teams and other stakeholders on AWS best practices, architecture patterns, and service usage.

• Troubleshooting and Support: Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications, providing timely support to ensure system stability and performance.

• Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for cloud architectures, deployments, and operational procedures, facilitating knowledge sharing and collaboration within the team.

• Continuous Learning: Stay up-to-date with the latest AWS services, features, and best practices, proactively seeking opportunities to enhance technical skills and knowledge.

Preferred:

o AWS Certified Solutions Architect – Associate Level (Minimum) or Professional level (Preferred) certification.

o Experience with DevOps practices and tools (e.g., CI/CD pipelines, containerization).

o Experience with database technologies (e.g., relational, NoSQL).

o Experience with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Optional Requirement (Highly Desirable):

• Experience in architecture design and implementation for Edge Computing on AWS. This includes understanding edge device management, data synchronization, and offline processing.

About the Role:

We are seeking a highly motivated and experienced AWS Solutions Architect to join our growing team. The ideal candidate will possess a strong understanding of AWS cloud services and architecture principles, with a proven ability to design, implement, and manage secure, scalable, and cost-effective cloud solutions. This role requires a blend of technical expertise, problem-solving skills, and effective communication to collaborate with various stakeholders.

Responsibilities:

• Cloud Architecture Design: Design and architect robust, scalable, and secure cloud solutions on AWS, aligning with business requirements and best practices.
• Solution Implementation: Implement and deploy cloud infrastructure and applications using AWS services, including compute, storage, networking, databases, security, and more.
• Migration and Modernization: Develop and execute cloud migration strategies for existing on-premises applications and infrastructure, modernizing them for optimal cloud performance.
• Cost Optimization: Implement cost-effective solutions by leveraging AWS cost management tools and best practices, optimizing resource utilization and minimizing unnecessary expenses.
• Security Best Practices: Ensure security is integrated into all cloud solutions by implementing security best practices, adhering to compliance standards, and utilizing AWS security services.
• Technical Guidance: Provide technical guidance and mentorship to development teams and other stakeholders on AWS best practices, architecture patterns, and service usage.
• Troubleshooting and Support: Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications, providing timely support to ensure system stability and performance.
• Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for cloud architectures, deployments, and operational procedures, facilitating knowledge sharing and collaboration within the team.
• Continuous Learning: Stay up-to-date with the latest AWS services, features, and best practices, proactively seeking opportunities to enhance technical skills and knowledge.

Preferred:

• AWS Certified Solutions Architect – Associate Level (Minimum) or Professional level (Preferred) certification.
• Experience with DevOps practices and tools (e.g., CI/CD pipelines, containerization).
• Experience with database technologies (e.g., relational, NoSQL).
• Experience with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Optional Requirement (Highly Desirable):

• Experience in architecture design and implementation for Edge Computing on AWS. This includes understanding edge device management, data synchronization, and offline processing.

What a Technical Solutions, Analyst does at Visa:

The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.

Note: This position requires shift work or on call support

Primary responsibilities:

• Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.

• Work with global operations teams to identify and respond quickly to potential fraud events.

• Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.

• Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.

• Determine opportunities for incident handling improvements and increase operational efficacy.

• Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.

• Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.

• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.

• Develop and drive metrics for operations and validate the accuracy of these metrics.

• Compile reporting on internal incident response measures of success.

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.

• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.

• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.

• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.

• Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.

Job Description

We are looking for driven and focused individuals to work as Shuffler/Card Counter in our state of the art broadcast studios in Cebu. The chosen person will be in charge of keeping documentation, playing cards, and other table’s related equipment in order and up to standard. Moreover, duties include counting the playing cards for the gaming floor, and shuffling the cards on the Live tables.

Responsibilities:

• Shuffle and change the cards on the Live tables when needed
• Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation
• To keep in order equipment for the Live tables: playing cards and any sort of tables' equipment
• Flexible attitude to changing priorities, including changes to shifts and covering colleague absences where required
• Attend training courses/workshops as required and strive to continually improve his/her own technical skills
• To keep in order documentation for audit
• To carry out any other duties that may be reasonably requested from time to time.

Key responsibilities:

We’re on the lookout for a technical specialist, whose research, communication and comprehension is second to none.

Your first project will be working with the engineering team who are delivering our Freight management system to provide detailed integration specs across ERP, WMS and Ecomm. Your future responsibilities may extend to one of our many other projects.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• SQL:  You can understand and query relational data using SQL.
• Technical Requirements: Detailed technical requirements are your second nature.
• Prototyping: Bring technical solutions to life visually, including wireframes and UML diagramming.
• QA: Ensures software meets high standards.
• Cybersecurity: Grasp of security principles to keep data safe.
• Domain Knowledge: You have product exposure to popular ecommerce and logistics platforms. You are motivated to learn and analyse many more platforms.
• Integration Tech: Deep understanding of protocols used for integrations, including API (REST, GraphQL, OAuth), FTP, Webhooks, Email.
• Integration Design: Can create structured documentation targeted for developers that describes how data is mapped between systems.
• Data: Experience with data formats including JSON, XML, CSV.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the integrations execution: You’ll partner with engineering, product and support to understand the landscape and where efforts are needed. You’ll take that direction to scope and provide excellent detail for engineering to quickly deliver
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 3-5 years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Proficient in requirements documentation, databases and integration technologies
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

Join Smarter Good's growing team of changemakers!

If you are a creative and flexible problem solver, open-minded and outspoken communicator, and smart and confident strategist who shares a passion for the social sector, then you'll fit right in. We value people who take initiative, think and work fast, have an eye for detail, and welcome collaboration.

We have various job openings across teams. For the specific job description, please click on the corresponding links below or check out our website http://www.smartergood.com/careers

• Accounting Analyst
• Accounting Associate
• Finance and Accounting Director
• Digital Design Lead
• Graphic Designer
• Writer-Researcher
• Research Intern

You’ll love this job if you:

• Long for a challenging yet meaningful work that has global social impact on a variety of issue areas (education, environment, youth, women’s empowerment, social justice, and more.)
• Wish to work in the development sector but still maintain a competitive compensation package, with professional development opportunities
• Thrive in a dynamic and fast-paced entrepreneurial environment, working alongside CEOs and Executive Directors of inspiring, result-driven nonprofits around the world
• Love collaborating with brilliant and passionate changemakers everyday, where everyone is empowered in a flat organization
• Value work-life integration (through semi-flexible work schedule, remote work, health insurance, and other awesome benefits)

• Share our company vision and values

• An opportunity to work in a global company that enables progressive social enterprises
• Collaborating with a team of passionate, competent and inspiring changemakers
• Competitive monthly salary, plus allowance
• Comprehensive health and life insurance package
• Mental wellness
• Diverse professional development opportunities
• Semi-flexible schedule, which includes remote work and flextime
• Paid time off

Learn more why Rockstars join our team! Visit http://www.smartergood.com/careers

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT, which can include: investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry, missed content investigations and content requests, and resolving Isentia Platform issues for clients.

Main Duties & Responsibilities:

1. Deliver customer service and support to Isentia clients

• Provide excellent, prioritised customer service.
• Deliver consistent, high-quality service to clients by performing tasks as requested
• with a high level of accuracy, including processing of irrelevant and missed content.
• Timely resolution of client issues.

2. Provide administrative support primarily to sales and account management teams

• Proactively develop and improve processes to service clients.
• Assist in client retention activities; help conduct regular brief reviews.
• Identify issues and implement solutions to ensure a more accurate service for the
• client.
• Provision of a professional and efficient administration service to the account
• management team.
• Proactively develop and improve service to the account management team.
• Proactive in identifying areas where procedures / administration tasks could be
• improved.

3. Report and record data in Isentia systems including Salesforce CRM, Pulsar

• Platform, Brief Admin and DaaS Management App
• Enter data in Salesforce CRM as per activity and client feedback for client
• intelligence.
• Maintain client briefs and delivery sets in Brief Admin and DaaS Management App,
• ensuring accuracy
• Maintain accurate data on client issues, particularly miss and return investigations.

• Minimum 1 year Customer Service experience
• Tertiary Qualification
• Excellent written and verbal communication skills
• Highly proficient in English Language
• Technically proficient in a range of office applications, Salesforce experience is desirable.

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage