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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for highly energetic individuals to join us full time, looking to build on their business acumen and interest in sales to join our scale up as a Jr. Sales Researcher in our Philippine office to join remotely.  You will gain experience interacting with high level executives and key decision makers in a variety of industries and across a broad geographical area by researching and evaluating potential sales opportunities. Easygenerator is an eLearning authoring software solution (SaaS) and offers an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and enjoy some fun along the way! Furthermore, your tasks will be:

• Finding opportunities to generate new business and fuel our growth
• Identifying key decision-makers to determine fit, need, project budgets and timelines
• Conduct comprehensive research for diverse sales ventures and collaborate closely with the sales team to effectively implement innovative strategies.
• Efficiently manage and maintain up-to-date records of both new and existing customers for Easygenerator

The Manager, Service Management is responsible for establishing and overall management of the Service Management function for AECOM GBS with the responsibility of developing and maintaining Demand/Roadmap Management, Transition Management, Service Level Management and Document Management.

The position will report to the Manila Centre Manager & Head of Global Service Management and will be working closely with the other functions within the COO Office – PMO/CI, Process/Technology Management, Reporting & Analytics Team.

The person is expected to provide strong leadership in a matrix environment to promote best practices in managing interrelated projects and programs to ensure successful delivery. You will need a strong focus on results and an eye for detail, combined with an emphasis on managing stakeholders across the organization to build credible and trusted relationships.

Responsibilities & Duties

• Lead transition activities at GBS and develop required plans and processes in order to meet timelines and service objectives.
• Resource, develop and manage service level management; this includes service catalogues, change control process, DTP documentation, SLAs and performance reporting, and governance.
• Develop business cases, proposals and marketing packs to help secure new work coming into the Centre.
• Oversee the portfolio of transition/projects, providing expert knowledge and support, and monitoring progress and reporting on the portfolio status ensuring compliance of transition/projects portfolio with the AECOM transition approach, governance, cost and service level parameters.
• Act as primary owner of the GBS Document Management System, ensure the completeness, quality and sustainability of the platform and compliance to risk & control measures of the organization
• Act as owner of project frameworks, templates and procedures; be responsible for ensuring they are fit for purpose and continue to be best practice.
• Design, challenge and agree management dashboards to provide a strategic and tactical overview of the Transitions/Project portfolio to improve delivery and planning.
• Work with Transition Teams globally to ensure project updates are provided accurately and timely, and submitted to the Global Program team aligned with the agreed schedule
• Leveraging global templates, create tools and deliverables as required for project execution and management, develop and deliver progress reports, proposals, requirements documentation and presentation
• Drive continual improvements into the Service Management program and ensure industry best practices, standards and defence guidelines are leveraged and implemented;
• Lead and mentor the team including performance management, career growth and development to deliver a high-performing responsive team

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position:  Social Media Manager/Affiliate Marketing Specialist

Schedule: Monday - Friday, Mountain Time Zone

Salary: up to USD 1,500

About the Company:

We are a dynamic and growing company with a passion for K-pop and the digital marketing landscape. We are looking for a talented and experienced Social Media Manager/Affiliates Marketing Specialist to join our team and help us drive traffic and sales through innovative content and affiliate strategies.

Job Responsibilities:

Social Media Management:

Develop and execute social media strategies to increase brand awareness and engagement.

Create, curate, and manage content across various social media channels.

Write compelling content that resonates with our audience.

Transcribe videos and create engaging posts from them.

Monitor social media trends, K-pop news, and relevant conversations to keep our content fresh and relevant.

Utilize social media tools to analyze performance and drive traffic to our website.

Build and grow our social media following.

Affiliate Marketing:

Develop and manage affiliate marketing programs.

Identify and collaborate with influencers to promote our brand and products.

Track and report on affiliate marketing performance, ensuring goals are met.

Optimize affiliate programs by testing new strategies and partnerships.

Team Management:

Lead and manage a small team of content creators and social media specialists.

Provide guidance, feedback, and support to ensure the team's success.

Qualifications:

• 3+ years of experience in social media management and affiliate marketing.
• Proven experience working with K-Pop content and a deep understanding of the K-Pop industry.
• Strong content writing skills with the ability to create engaging and persuasive content.
• Experience transcribing videos and repurposing content for social media.
• Ability to drive traffic and sales through social media and affiliate marketing strategies.
• Previous experience working with a Korean company (at least 6 months preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

The role entails precise translation of popular video game content and related text from English to Tagalog/Filipino following product-specific guidelines to ensure high linguistic quality and adherence to relevant conventions. Whether translating directly or reviewing translations, the role will collaborate with a team to produce top-quality localized content.

Duties and Key Responsibilities

• Create or assist in creating glossaries and style guides following pre-defined guidelines from the client.
• Create or assist in creating style guide documents
• Carry out translation work following provided guidelines and instructions, including First Party terminology.
• Carry out revision work following provided guidelines and instructions, including First Party terminology.
• Accomplished all work meeting the outlined deadlines and industry standard productivity figures.
• Provide linguistic feedback for work carried out externally.
• Work as part of a large team of translators or revisers.

1. Experience in the translation industry (video games specific or entertainment media experience is a plus) or proven use of language skills in a professional environment.
2. Excellent knowledge of business software applications (e.g. Microsoft Office)
3. Knowledge of CAT tools (memoQ is a plus)
4. Experience working with TMS software (Plunet/XTRF) preferred but not required
5. Clear and effective English communication skills (verbal and written)
6. Demonstrates proactivity
7. Good organisation and problem-solving skills
8. Keeps a “can do” attitude and positive thinking

Who we are:

PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

What You'll Do

• Assist in organizing and facilitating employee engagement activities and events.
• Support initiatives aimed at improving employee morale and satisfaction.
• Assist in organizing and facilitating employee events and activities.
• Assist with posting job openings and screening resumes.
• Coordinate training sessions and development programs.
• Help organize and support employee programs.
• Assist with day-to-day HR operations and tasks. C

• Currently pursuing a degree in Human Resources, Psychology, or a related field.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a focus on employee engagement.
• Basic knowledge of HR principles and practices.
• Proficient in using Microsoft Office Suite.
• Willing to work on a Face to Face Work setup and has a personal laptop
• Availability for voluntary or involuntary internship.
• Ability to commit a minimum of 600 hours or 3 months.
• Exudes Teleport Core Values • And a passion for Teleport's mission!

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week |Flexible, UK Time
Salary Range: US $1,500.00 per month (Dependent on your skills and experience)

About the Role:

We are seeking a qualified Executive Assistant to provide comprehensive support to our client and ensure their day-to-day operations run smoothly. This position is ideal for a proactive and resourceful individual who can manage multiple tasks effectively and prioritize competing deadlines.

Duties and Responsibilities:

• Tier 1: Business Support:
• Project/Task Management: Planning, tracking, and executing projects and tasks to meet deadlines and objectives efficiently. Batch tasks to ensure that I get through necessary “busy” work that no one else can execute
• Research: Conducting comprehensive research on various topics to provide valuable insights and information.
• Website and Social Support: Managing website content updates and providing assistance with social media management to enhance online presence.
• Ensure availability/access of data. Help gather relevant quality and financial data. Format to allow trending in Excel. Ensure that reporting gets to necessary parties- banks, etc.
• Support email marketing - coordinate email list and find ways to manage (unsubscribe, etc).
• Creating processes: Setting up automation, sending invoices, making sure the business runs on rails.
• Knowledge Management: Help organize online files in a way that I can find them when needed
• CRM / Customer information management: Organizing and research customer data
• Tier 2: Personal Support:
• Email Management: Organizing and prioritizing incoming messages, ensuring timely responses, and decluttering the inbox.
• Email communication: With clients and their assistants
• Calendar Management: Scheduling appointments, coordinating meetings, and managing commitments to optimize time. Schedule clashes and rebooking.
• Management of bi-weekly meetings with 6 people the client is coaching. Making sure the client doesn’t overload himself.
• Family/Home/Lifestyle Management Support: Assisting with personal tasks such as family event planning.
• Making sure the client is not overloaded: Telling the client when he’s too overloaded and helping to rearrange appointments
• Tier 3: Growth Support:
• Process Improvement: Analyzing existing processes and identifying areas for enhancement to optimize productivity and efficiency.
• Thought Partner: Engaging in strategic discussions and providing valuable input and perspectives to support decision-making.

• Minimum of 3 years of experience as an Executive / Personal Assistant
• Proficient different tools such as Google Workspace, Convert Kit, Notion, WhatsApp, CRM tools and pipedrive
• Strong organizational, time management, and multitasking skills.
• Excellent communication, interpersonal, and writing skills.
• Ability to learn new software programs and adapt to changing priorities.
• Discretion, tact, and the ability to maintain confidentiality.
• A positive attitude, willingness to learn, and a passion for supporting a dynamic team.

• Fully Remote Role
• Collaborate with great minds who have worked with companies like Apple and Tesla
• Avenues for career progression and development, potential to advance into leadership rol

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant & Appointment Setter
Work schedule: 40 hours per week | Fri to Wed (Thursday off) | 9 AM to 6 PM Pacific Time (can be flexible)
Salary Range: US $1,500.00 per month (Dependent on your skills and experience)

About the Role:

We are seeking a highly organized and detail-oriented Executive Assistant to provide comprehensive administrative and operational support to a fast-paced professional. This role will encompass a variety of tasks across three key tiers: Appointment Setting & Business Support, Personal Support, and Growth Support.

Duties and Responsibilities:

Tier 1: Appointment Setting & Business Support

• Calendar Management:
• Schedule appointments, coordinate meetings, and manage commitments to optimize the principal's time.
• Utilize scheduling software and maintain an accurate calendar.
• Instagram Appointment Setting:
• Following a provided script, schedule appointments via Instagram direct messages (DMs).
• Qualify leads through DMs to ensure a good fit for the program based on financial eligibility and program relevance.
• Email Management:
• Organize and prioritize incoming email messages.
• Craft timely and professional responses to inquiries.
• Maintain a clutter-free inbox through effective organization practices.
• Project/Task Management:
• Plan, track, and execute projects and tasks assigned by the principal.
• Manage deadlines and objectives efficiently.
• Website and Social Media Support:
• Assist with website content updates and social media management to enhance online presence.
• Research:
• Conduct comprehensive research on various topics to provide valuable insights and information to the principal.

Tier 2: Personal Support

• Family/Home Management:
• Assist with personal tasks such as family event planning (if applicable).
• File Management:
• Organize and maintain electronic files for easy retrieval.

Tier 3: Growth Support

• Process Improvement:
• Analyze existing processes and propose enhancements to optimize productivity and efficiency.
• Thought Partner:
• Engage in strategic discussions with the principal, providing valuable input and perspectives.

Immediate Tasks (Week 1):

• Undergo training sessions on company protocols, software tools, and specific workflows.
• Participate in introductory meetings with key team members.
• Begin managing emails and scheduling appointments for the principal.
• Initiate research projects as assigned.

• Minimum of 2 solid years of experience in an administrative or executive assistant role.
• Proficient in Google Workspace, WhatsApp, Stripe,  CRM and project management tools.
• Previous experience in bookkeeping and CRM management
• Strong written and verbal communication skills in English.
• Excellent organizational and time management skills.
• Ability to learn and adapt to new technologies and processes quickly.
• Strong attention to detail and accuracy.
• Ability to work independently and manage multiple priorities effectively.
• Discretion and professionalism are essential.
• A positive and proactive attitude with a willingness to learn.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Partner Support Agent you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Set up programs in Boldr’s back-end and configure the program, according to partner specifications. 
• Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
• Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
• Communicate directly with mentors and mentees who request extra support.
• Collaborate closely with other Partner Support Agent to prioritize and execute implementation tasks on tight turnarounds.
• Pull, clean, and manipulate program data for partner-specific needs.
• Send regular outreach to partners to highlight the value of their programs.
• Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 2 years of work experience.
• A high degree of personal organization, project management competence, and attention to detail.
• High accountability and the ability to prioritize deadlines in a fast-paced environment
• Strong written and verbal communication skills.
• The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
• Proficiency in cleaning and manipulating data in Excel or Google Sheets.

Preferred Qualifications:

• Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
• Experience working in a startup environment and navigating ambiguity.
• Prior full-time remote experience.
• Experience in the educational sector or in a mentorship role.

Base salary plus benefits.

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Manila, PH
Work Arrangement: Hybrid
Work Schedule: Night shift 
Specific requirements: IT/Tech bacground, and sourcing professional roles;  sourcing on US market is a must.
 

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

Responsibilities: 

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform and review Zerorized AP entries to create vouchers for project codes.
• Create and review accruals and prepayments schedule.
• Review system generated reports to support the month end activities.
• Analyzes reports for trends, variances, and movements
• Conduct data gathering and investigation about financial transactions affecting the general ledger
• Provide information and supporting documentation required by audit queries
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting simple financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform Zerorized AP entries to create vouchers for project codes.
• Create accruals and prepayments schedules.
• Generate system generated to support the month end activities.
• Assist with investigations concerning about financial transactions affecting the general ledger.
• Analyzes reports for trends, variances and movements
• May assist in audit-related requirements.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

If you are passionate about working with people and are excited about collaborating with an international audience, making a difference in people's lives worldwide, and growing your career in the HR Recruitment space, you should interview with us.

Role Summary:

The key focus for a Recruiter is to execute sourcing strategies and plans with a focus on passive candidates, to achieve high quality, cost-effective, and timely filling of roles. You will work closely with the Recruitment Relationship Manager and stakeholders to recommend and develop a sourcing strategy. Based on your experience, you will recommend enhancements to ensure recruitment strategy effectiveness and will initiate and drive best-practice sourcing strategies

Your Responsibilities, Impact & Contribution:

• Responsible for identifying talent that meets specific client requirements.
• Build a strong working relationship with the Recruitment Relationship Manager and stakeholders.
• Understanding & analyzing the requirements of the position based on clients’ specifications.
• Utilize a variety of recruiting strategies to focus on direct sourced (passive) candidates.
• Involved in sourcing profiles through job portals, internal databases, and professional networking.
• Utilize the internal database to identify potential candidates and post jobs on the portals to increase the pool of candidates.
• Calling candidates in the US and discussing job openings.
• Provide exceptional candidate care and ensure that candidates are effectively pre-screened before.
• Select and qualify candidates based on skill, cultural, and motivational fit, utilizing a behavioral-based Approach and screening criteria.
• Maintain timely and accurate information on all candidate interactions.
• Proactively pipeline talent and create pre-qualified candidate talent pools in line with the clients.

Strategic Analytics is a growing team at Arch that designs and builds analytics and automation tools for users across Arch’s insurance operation. The team’s mission is to improve employee engagement, productivity, and responsiveness to facilitate growth. To be successful, we need create efficient business workflows that incorporate innovative technologies, such as: RPA, AI-powered intelligent document processing, data enrichment via third-party sources, and assisted decision making based on analytics.

As RPA Developer, you will play a crucial role in developing and establishing automation capabilities at Arch Insurance. You will support the RPA team with solution definition, build and implementation of RPA opportunities across Operations, Claims, Finance and Underwriting teams. This includes coordinating with Business SME’s and members of the Strategic Analytics (SA) team.

• Solution Development - building solutions in accordance with standard and internal design principles, conventions, and best practice using RPA
• Solution Design - working closely with the RPA Business Analyst as well as directly with business stakeholders to deeply understand the current state and design the most efficient and optimal to-be solution.
• Optimization - adopting continuous improvement mindset to all business processes
• Impact Analysis - awareness of how changes, including new or updated processes and automations will impact the business operations and customers.
• Maintain and demonstrate an up-to-date knowledge of toolsets used, industry software developments and best practice standards.
• Virtual Workforce Management – deploying automated processes in line with established Arch Change Control practices.
• Adhere to the RPA framework put in place, and ensuring status of all assigned tasks is regularly updated and all technical documentation is kept up to date
• Testing – working closely with the RPA Business Analyst authoring detailed business & technical testing scenarios and running System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Initially support and maintain existing Live automations – including root cause analysis, clean-up and bug fixes, in line with established Arch Change Control practices.

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

We are looking for a Cloud Automation Engineer (Systems Engineer) that will be responsible for various build and maintenance tasks primarily within Azure and some AWS. 

They may be assigned tasks to build specific resources related to specific projects.  This engineer might also review the existing cloud resources for cleanup and cost saving opportunities.  They will also be assigned automation related work including building automation infrastructure, automating specific administration tasks and creating automations to be used by our customers.  We are also moving to an IaC model using TerraForm.

We are seeking a creative and detail-oriented Product Designer to join our team. As a Product Designer, you will play a crucial role in the product development process, from conceptualization to implementation. You will collaborate closely with cross-functional teams including product managers, engineers, and stakeholders to create user-centric designs that meet both user needs and business goals.

• Work closely with product managers and stakeholders to understand project requirements and user needs.
• Conduct user research, interviews, and usability tests to gather insights and validate design decisions.
• Translate user insights and business requirements into intuitive and visually appealing design concepts.
• Create wireframes, prototypes, and mockups to communicate design ideas and interactions.
• Collaborate with engineers to ensure the feasibility of design solutions and provide support during the implementation phase.
• Iterate on designs based on feedback from stakeholders, usability testing, and data analysis.
• Maintain design consistency and standards across products and platforms.
• Stay updated on industry trends, best practices, and emerging technologies in design and user experience.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

We are seeking a Test Engineer to join our team who will be responsible for testing automation solutions built using UiPath and Alteryx. The ideal candidate will have a strong understanding of both tools and experience in software testing methodologies. 

• Design and develop test cases for automation workflows created in UiPath and Alteryx. 
• Execute test plans and scenarios for all functional areas of our products. 
• Identify, document, and track software defects found during testing. 
• Work closely with developers to ensure defects are correctly identified and fixed. 
• Perform regression testing when bugs are resolved. 
• Develop and apply testing processes for new and existing automation processes. 
• Liaise with internal teams (e.g., developers and business SMEs) to identify system requirements. 
• Investigate the causes of non-conforming software and train users to implement solutions. 
• Create Dashboards and reports to show testing status and results. 

We are seeking a skilled UiPath RPA Developer with experience in Intelligent Document Processing (IDP) and strong programming skills. The ideal candidate will be responsible for designing, developing, testing, and deploying RPA solutions, and ensuring the quality and functionality of these solutions. 

Responsibilities: 

• Design, develop, and test RPA solutions using UiPath to meet business needs. 
• Implement IDP solutions to automate document-centric processes. 
• Collaborate with stakeholders to understand and document process requirements and ensure that the RPA solutions meet these requirements. 
• Maintain and troubleshoot existing RPA solutions, and provide ongoing support as needed. 
• Stay up-to-date with the latest RPA and IDP trends and technologies, and provide recommendations for process and efficiency improvements. 

We are seeking a skilled UiPath RPA Developer with experience in Intelligent Document Processing (IDP) and strong programming skills. The ideal candidate will be responsible for designing, developing, testing, and deploying RPA solutions, and ensuring the quality and functionality of these solutions. 

Responsibilities: 

• Design, develop, and test RPA solutions using UiPath to meet business needs. 
• Implement IDP solutions to automate document-centric processes. 
• Collaborate with stakeholders to understand and document process requirements and ensure that the RPA solutions meet these requirements. 
• Maintain and troubleshoot existing RPA solutions, and provide ongoing support as needed. 
• Stay up-to-date with the latest RPA and IDP trends and technologies, and provide recommendations for process and efficiency improvements. 

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Works with Senior Software Engineers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
7. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
8. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Works with Senior Software Engineers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
7. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
8. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.