Key responsibilities:

We’re on the lookout for a technical specialist, whose research, communication and comprehension is second to none.

Your first project will be working with the engineering team who are delivering our Freight management system to provide detailed integration specs across ERP, WMS and Ecomm. Your future responsibilities may extend to one of our many other projects.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• SQL:  You can understand and query relational data using SQL.
• Technical Requirements: Detailed technical requirements are your second nature.
• Prototyping: Bring technical solutions to life visually, including wireframes and UML diagramming.
• QA: Ensures software meets high standards.
• Cybersecurity: Grasp of security principles to keep data safe.
• Domain Knowledge: You have product exposure to popular ecommerce and logistics platforms. You are motivated to learn and analyse many more platforms.
• Integration Tech: Deep understanding of protocols used for integrations, including API (REST, GraphQL, OAuth), FTP, Webhooks, Email.
• Integration Design: Can create structured documentation targeted for developers that describes how data is mapped between systems.
• Data: Experience with data formats including JSON, XML, CSV.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the integrations execution: You’ll partner with engineering, product and support to understand the landscape and where efforts are needed. You’ll take that direction to scope and provide excellent detail for engineering to quickly deliver
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 3-5 years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Proficient in requirements documentation, databases and integration technologies
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

Join Smarter Good's growing team of changemakers!

If you are a creative and flexible problem solver, open-minded and outspoken communicator, and smart and confident strategist who shares a passion for the social sector, then you'll fit right in. We value people who take initiative, think and work fast, have an eye for detail, and welcome collaboration.

We have various job openings across teams. For the specific job description, please click on the corresponding links below or check out our website http://www.smartergood.com/careers

• Accounting Analyst
• Accounting Associate
• Finance and Accounting Director
• Digital Design Lead
• Graphic Designer
• Writer-Researcher
• Research Intern

You’ll love this job if you:

• Long for a challenging yet meaningful work that has global social impact on a variety of issue areas (education, environment, youth, women’s empowerment, social justice, and more.)
• Wish to work in the development sector but still maintain a competitive compensation package, with professional development opportunities
• Thrive in a dynamic and fast-paced entrepreneurial environment, working alongside CEOs and Executive Directors of inspiring, result-driven nonprofits around the world
• Love collaborating with brilliant and passionate changemakers everyday, where everyone is empowered in a flat organization
• Value work-life integration (through semi-flexible work schedule, remote work, health insurance, and other awesome benefits)

• Share our company vision and values

• An opportunity to work in a global company that enables progressive social enterprises
• Collaborating with a team of passionate, competent and inspiring changemakers
• Competitive monthly salary, plus allowance
• Comprehensive health and life insurance package
• Mental wellness
• Diverse professional development opportunities
• Semi-flexible schedule, which includes remote work and flextime
• Paid time off

Learn more why Rockstars join our team! Visit http://www.smartergood.com/careers

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

Location: BGC / Makati

Job Title: General Manager

Overview: As the General Manager, you will oversee all aspects of our construction, interior design, and real estate operations. Your leadership will drive the success of our projects, ensuring high-quality outcomes and exceptional customer satisfaction. You will be responsible for strategic planning, team management, client relations, and overall business growth.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement strategic plans to achieve company goals and objectives.

• Identify opportunities for growth and expansion in the construction, interior design, and real estate markets.
• Analyze market trends and competitive landscape to stay ahead of industry developments.
• Establish a clear vision for the company's future within two or three years

2. Project Management:

• Oversee the execution of construction, interior design, and real estate projects from inception to completion.
• Ensure projects are delivered on me, within budget, and according to quality standards.
• Coordinate with project managers, architects, designers, contractors, and other stakeholders to streamline operations and maximize efficiency.
• Using perfect so wears and platform to improve productivity of company

3. Team Leadership:

• Lead and motivate a multidisciplinary team of professionals, including project managers, designers, sales staff, and administrative personnel.
• Foster a culture of collaboration, innovation, and excellence within the organization.
• Provide mentorship and professional development opportunities to team members.

4. Client Relations:

• Cultivate strong relationships with clients, understanding their needs and expectations.
• Act as a primary point of contact for key clients, ensuring their satisfaction and addressing any concerns or issues promptly.
• Identify opportunities for upselling or cross-selling additional services to existing clients.

5. Financial Management:

• Develop and manage budgets for construction, interior design, and real estate projects.
• Monitor financial performance against targets and implement corrective measures as needed.
• Identify cost-saving opportunities and implement strategies to improve profitability.
• Full knowledge of market prices for employment in addition to sales rates for real estate brokers
• Take care of all assets of the company and protects it with all tools he have to improve
• Put Marketing budget and use it for good results
• Control all contract with supplier and take best price in good quality

6. Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Identify and mitigate risks associated with projects, such as safety hazards, legal issues, or financial liabilities.
• Implement policies and procedures to maintain a safe and ethical work environment.

Qualifications:

• Bachelor's degree in management, architecture, business administration, or related field (Master's degree preferred).
• Proven experience in a leadership role within the construction, interior design, or real estate industry.
• Strong project management skills, with the ability to oversee multiple projects simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• To be fluent in three languages at least including French.
• Sound understanding of financial principles and budget management.
• Knowledge of relevant building codes, zoning regulations, and industry best practices.
• Proficiency in project management so ware and Microsoft Office Suite.
• Leadership qualities, including strategic thinking, decision-making, and problem-solving abilities.

Join us and lead our dynamic team to new heights of success in the construction, interior design, and real estate sectors. If you are a visionary leader with a passion for innovation and excellence, we want to hear from you!

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members. 

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
•  Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Three years of supervisory experience in a related field (especially email and chat support).
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members. 

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
•  Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Three years of supervisory experience in a related field (especially email and chat support).
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

• Manage and organize the submission/intake email inbox promptly, ensuring all incoming information is processed efficiently.

• Accurately input new submissions and contract details into Excel and Salesforce tracking systems.
• Review, analyze, and handle insurance contracts, ensuring they meet company and compliance standards.
• Set up submission folders in SharePoint and populate them with necessary documentation, including relevant contracts and supporting materials.
• Log and update bound business entries in our Accounts Workbook, maintaining a detailed record of contract status and compliance.
• Conduct daily reviews of the Accounts Workbook entries to ensure accuracy and consistency across all systems.
• Ensure uniformity and accuracy of data and contract information across all company platforms.
• Coordinate with team members for cross-referencing, verification of data, and contract analysis.
• Conduct KYC/AML and Adverse Media checks to uphold compliance with regulatory standards.
• Identify and implement opportunities to streamline data entry, contract analysis, and compliance procedures.
• Maintain comprehensive records and reports of processed submissions, contract activities, and compliance efforts.

• Minimum 2 years of data entry experience with a proven track record in a similar role.
• Exemplary organizational and time management skills with an ability to prioritize and manage tasks efficiently.
• Advanced proficiency in all Microsoft Office applications, particularly, Excel, Word, and SharePoint
• Ability to embrace change and swiftly grasp new processes and systems.
• Collaborative team player who can effectively engages with both internal and external stakeholders.
• Self-Motivated and ownership mindset with a demonstrated capabilities of handling multiple, sometimes conflicting, priorities.
• Exceptional attention to detail with a commitment to delivering work with precision and excellence.
• Excellent English proficiency and strong verbal and written communication skills.

Advantageous:

• Familiarity with Salesforce and executing administrative functions within the platform.
• Familiarity with technical insurance terminology and insurance company operational processes.
• Familiarity with analysing insurance contracts or other contract types, with an eye for detail and compliance

Position can be based out of a number of SE Asia locations where Oxfam has the ability to hire.

COORDINTES WITH

Project Officers based in Oxfam country offices in Nepal, Philippines, Bangladesh, Indonesia; Regional Director and Regional Humanitarian Coordinators; Oxfam America (OUS) Humanitarian team, and Disaster Risk Reduction (DRR) working groups as necessary.

PURPOSE OF THE POSITION

The Senior Program Manager leads the planning and implementation of all aspects of Asia Community Preparedness and Transformation (ACT II) program. This role ensures the integration and success of programmatic activities, supports the establishment of a body of evidence demonstrating impact, and acts as the primary representative for senior-level communication in collaboration with participating countries and stakeholders. They will also be responsible for further development opportunities within the existing donor.

PRIMARY RESPONSIBILITIES

Program Oversight 95%:
•Lead the development of the in-country strategies for the program ensuring alignment with Oxfam Humanitarian goals and donor expectations, in collaboration with the in-country focal points.
•Partner with in-country officers to lead and develop annual operational plans and budgets for each country covered in the regional program.
•Provide guidance and mentorship to country teams fostering collaboration and program quality.
•Build and maintain relationships with country and regional teams and other Oxfam affiliates.
•Lead the allocation of the Emergency Response Fund through the Steering Committee and oversee all expenses and contractual arrangements in a cost-efficient manner consistent with Oxfam regulations.

•Ensure program quality by facilitating robust Monitoring, Evaluation, Accountability and Learning (MEAL) mechanisms,
•Coordinate and organize regional learning events and research reports to advance the evidencing agenda related to Local Humanitarian Leadership (LHL) and Disaster Risk Reduction (DRR).
•Responsible for preparing reports, narratives and financials to donor(s) and provide expert knowledge to countries in drafting and preparing country project/program reports, as needed.
•Coordinate learning and communication strategies, ensuring alignment with organizational priorities and dissemination of partners’ work through various media.

•Responsible for organizing quarterly Steering Committee meetings and additional ones as needed.
•Additional tasks as needed to fulfill the successful implementation of the program.

Fundraising 5%:
•Collaborate on strategic fundraising initiatives, including cultivating relationships with the financing institutional donor and drafting high-value proposals.

POSITION EXPECTATIONS

•Will work effectively and collaboratively in support of building a team-based, problem-solving work treating all persons with dignity and respect, and will be familiar with and committed to Oxfam America’s mission, values, and goals.
•Serve as a professional and conscientious representative of Oxfam America and the entire Oxfam confederation, maintaining confidentiality of appropriate information.
•Will have a fundamental understanding of gender equity and diversity within key areas of responsibility and a commitment to promoting gender equity, racial equity, and diversity in our workplace and programs.
•Will stay abreast of professional standards, trends and issues affecting this set of responsibilities, demonstrating continuous learning of the field.

•Within key areas of responsibility, will have a commitment to and be accountable for activities contributing towards a safe and accountable workplace environment, projects and relationships for staff, partners, and the communities we serve
•Must be available for periodic international travel, up to 35% of the time, mainly to the 4 countries that are a part of the program but could include travel to Oxfam America HQ and other locations.

Responsibilities:

• The Team Managers' primary focus is to oversee, coach, and develop Customer Care to respond to customer, supplier, and dynamic partner inquiries, resolve issues, and answer various questions.
• The Team Manager will monitor email/call volume, email backlogs, and actions/responses of the agents to maintain and improve the resolution's quality and integrity.
• Assist in agent goal-setting practices. 
• Take escalated calls.
• Strong collaboration with the Training department. 

The role will be responsible for the technical support of the project controls function on projects and proposals, delivering output by following defined procedures and processes, focused on repeated tasks. The Project Controls function provides the support, tools and systems experience necessary to manage effectively and proactively, control and report on cost and schedule for concurrent projects throughout the organization.

Responsibilities & Duties

• Supports PM and project teams on more simple, lower risk projects.
• Learn and use company’s Project Management platform, job cost reporting and financial system.
• Contributes by working on projects of limited complexity/within accounts in a technician or administrative capacity.
• Under direct supervision, follows written instructions and established procedures to accomplish assigned and standardized tasks. 
• Applies basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. 
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Performance commitment process and begins updates to commitment log for purchase orders and subcontracts.
• Ensures changes to document in a timely fashion to meet set deadlines.
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Follows standardized procedures but may have to use discretion to complete project.
• Ensures document tracking and production system is maintained.
• Prepares and maintains a document control system for all forms of documentation.
• Makes copies of drawing for production and other company employees.
• Assures that all completed documents have been signed-off by the appropriate personnel.
• Distributes copies of documents to the appropriate personnel.
• Implements and follows company quality assurance program procedures.
• Develops fundamental knowledge in planning and scheduling concepts and principles including effects on financial performance.
• Familiarize basic scheduling and cost baseline fundamentals, concepts and principles
• Develops familiarity with data sources for schedule development.
• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.
• Work with the Team Lead and/or senior members of the team to address issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Escalate issues and concerns to the Team Lead/Supervisor for timely resolution

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Create and distribute assigned offer letters
• Collects onboarding documentation and processes
• Process requests relevant administer changes of assigned offer letters
• Acts as point of contact for all questions related to pre-employment activities from candidates, relevant prehire actions to the recruiting processes, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

Job Brief:

This role is primarily responsible for providing routine transactional support on assigned time and labor processes to ensure the accurate posting of timecard transactions based on standard processes and in compliance with relevant regulations & policies.

Responsibilities & Duties

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 2 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Basic knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Basic knowledge in using Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.

Attributes

•  Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

• Manage the end-to-end talent acquisition process across a range of positions within our Group Services area (e.g., Marketing, HR, Finance, Technology, Sales) including taking job briefs, sourcing, screening, interviewing, and hiring
• Partner with hiring leaders/stakeholders to gain a deep understanding of their business / talent requirements, and consult with them on attraction, selection and hiring of talent
• Collaborate closely with the wider People and Culture team to manage onboarding processes up to day one, ensuring an exceptional candidate experience.
• Build, manage and maintain talent pools of passive and active talent that accelerate hiring efforts to meet business objectives
• Be a brand ambassador for Lendi Group and deliver an exceptional candidate experience, including being able to effectively share the Lendi Group story, purpose, values, and culture
• Use data, insights, and market intelligence to provide thought leadership, inform sourcing strategies and drive continuous improvement
• Support in the design and execution of recruiting strategies to attract, evaluate and hire qualified candidates.