Amazon Account Manager

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Account Manager to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• Customer service.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
• Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
• We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
• You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
• You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
  

What we are looking for:

• Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
• Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
• Active listener who can interpret a problem, determine an approach to solve, and main call control.
• Ability to adhere to a schedule
• Adaptable to change
• High productivity at defined proficiency levels
• Willingness to receive and act on feedback from the leadership team
• Works with integrity and collaborates with team.

• Must be able to work weekends if needed.
• High school graduate required, some college preferred.
• EXCELLENT written and verbal English skills, conversationally fluent.
• Experience of at least 1 year in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus.
• Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor), with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. You will also need 2 monitors.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts

• Work from the comfort of your own home
• $4.50-$6.50/hr. $4.50 USD base, but ability to earn up to an additional $2/hr in incentive pay.

We are a dynamic Managed Service Provider (MSP) specializing in delivering innovative IT and cyber solutions that drive efficiency, security, and compliance for our clients. With a focus on Microsoft Cloud technologies, we are seeking a Technical Lead to join our team.

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Technical Lead is a pivotal role that will oversee technical projects, assist with new client deployments, and lead research and development to elevate our technical offerings.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

You will need to possess a high level of customer service experience, always prioritizing client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humor and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Serve as the technical lead for projects involving Microsoft 365 migrations, cloud implementations, and other IT initiatives.
• Oversee and execute migrations to Microsoft 365 from various sources, including Google Workspace, on-premises Exchange, and third-party platforms.
• Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on operations.
• Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
• Establish, document, and implement technology processes and procedures.
• Provide prompt and cordial Email/Phone support, working with the help desk staff to resolve project tasks or tickets within SLA deadlines.
• Collaborate with the Engineering team on escalated tickets or recurring issues to identify and resolve root causes.
• Handle tasks and IT projects as directed by management.
• Provide research and development (R&D) expertise to identify, evaluate, and implement new tools, services, and technologies to enhance technical offerings.
• Work with ConnectWise Manage, Automate, and Control platforms to ensure efficient service delivery and support processes.

• Provides dedicated and exceptional butler service for guests and VIPs, and facilitates refreshments and transfer arrangement.

• Coordinates with different departments regarding guests' needs, such as guest stay requirements, laundry, pressing needs, and bookings.

• Prepares the set-up of welcome amenities, and assists with kitchen equipment.

• Provides dedicated and exceptional butler service for guests and VIPs, and facilitates refreshments and transfer arrangement.

• Coordinates with different departments regarding guests' needs, such as guest stay requirements, laundry, pressing needs, and bookings.

• Prepares the set-up of welcome amenities, and assists with kitchen equipment.

Job Summary:
We are seeking a results-driven Business Development Specialist to manage inventory, product ordering, pricing, and promotions, while ensuring customer demands are met and merchandise aligns with brand standards. This role collaborates with sales, marketing, and operations teams to drive sales, enhance customer satisfaction, and execute strategies for depleting slow-moving products effectively.

Key Responsibilities:

• Monitor and manage inventory levels, create forecasts, and issue Purchase Orders.
• Analyze sales data to identify fast- and slow-moving items and adjust inventory strategies.
• Develop and implement product depletion strategies through alternative channels, promotions, or bundled offers.
• Ensure compliance with franchisor guidelines on pricing, promotions, and merchandising.
• Collaborate with teams for effective visual merchandising and customer-focused initiatives.

This role will primarily support management of day to day operational activities within the global reconciliation team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures. This role will primarily support management of day to day operational activities within the global reconciliation team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures. 

Responsibilities: 

• Oversee balance sheet account reconciliation activities, from preparation, review, and approval.
• Ensure clarity and consistency of control documentation produced for balance sheet accounts.
• Escalate reconciling items for correction and adjustments prior to filing SEC reports.
• Escalate aged reconciliation variances to assist with corrections in the general ledger.
• Support cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Ensure team's adherence to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure fully compliance with established control points.
• Serve as the point of contact during external and internal audits.
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

Job Purpose

The Territory Officer manages assigned territories to execute sales strategies, achieve sales targets, ensure compliance with service standards, and build relationships with stakeholders. This role involves overseeing sell-in and sell-out targets, manpower deployment, training, and reporting.

Key Responsibilities

Sales Target Achievement

• Collaborate with Key Account Managers to meet sell-in targets
•  

Territory Management

• Implement sales strategies and tactics to meet territory goals.
• Ensure proper merchandising and compliance with guidelines.
• Build strong relationships with store stakeholders.
• Manage inventory, stock transfers, and report competitor activities.

Territory Operations

• Monitor deliveries, conduct inventories, and reconcile variances.
• Ensure product availability and accuracy of POs and Item Request Forms (IRFs).
• Utilize POP materials effectively and cover all priority stores.
• Assist with tasks and events from Warehouse, Marketing, and Trade departments.

and Qualifications

• Senior High School graduate  or college level with a minimum of 2 years’ experience in sales/marketing (preferably in appliances/electronics).
• Proven sales track record and team management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills and ability to work independently.
• Willing to work in the field.
• Must be a Filipino citizen or hold relevant residence status.
• Can be assigned: Bicol, North Luzon, Cebu and Ilo-ilo

Job Purpose

The Territory Officer manages assigned territories to execute sales strategies, achieve sales targets, ensure compliance with service standards, and build relationships with stakeholders. This role involves overseeing sell-in and sell-out targets, manpower deployment, training, and reporting.

Key Responsibilities

Sales Target Achievement

• Collaborate with Key Account Managers to meet sell-in targets
•  

Territory Management

• Implement sales strategies and tactics to meet territory goals.
• Ensure proper merchandising and compliance with guidelines.
• Build strong relationships with store stakeholders.
• Manage inventory, stock transfers, and report competitor activities.

Territory Operations

• Monitor deliveries, conduct inventories, and reconcile variances.
• Ensure product availability and accuracy of POs and Item Request Forms (IRFs).
• Utilize POP materials effectively and cover all priority stores.
• Assist with tasks and events from Warehouse, Marketing, and Trade departments.

and Qualifications

• Senior High School graduate  or college level with a minimum of 2 years’ experience in sales/marketing (preferably in appliances/electronics).
• Proven sales track record and team management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills and ability to work independently.
• Willing to work in the field.
• Must be a Filipino citizen or hold relevant residence status.
• Can be assigned: Bicol, North Luzon, Cebu and Ilo-ilo

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

DUTIES AND RESPONSIBILITIES:

• Monitor payroll, receivables, payables, cash receipts, cash disbursements, and general ledger functions.
• Monitor and follow up on receivables that have been outstanding for an unusually long period of time.
• Produce monthly financial statements including balance sheets, profit/loss statements, and accumulative general ledger using a computer-based accounting system.
• Ensure that all general ledger accounts are reconciled to subsidiary records on a monthly basis.
• Prepare monthly closing general ledger entries.
• Review reconciliations to ensure that they are prepared properly and follow up on any unusual items.
• Performed bank reconciliation and prepare related journal entries.
• Actively participate in special projects as assigned or through an individual initiative that meets the needs of customers to enhance efficiency and streamline department processes and procedures.
• Perform other duties as assigned by the Immediate Superior.

Job Purpose

The Territory Officer manages assigned territories to execute sales strategies, achieve sales targets, ensure compliance with service standards, and build relationships with stakeholders. This role involves overseeing sell-in and sell-out targets, manpower deployment, training, and reporting.

Key Responsibilities

Sales Target Achievement

• Collaborate with Key Account Managers to meet sell-in targets
•  

Territory Management

• Implement sales strategies and tactics to meet territory goals.
• Ensure proper merchandising and compliance with guidelines.
• Build strong relationships with store stakeholders.
• Manage inventory, stock transfers, and report competitor activities.

Territory Operations

• Monitor deliveries, conduct inventories, and reconcile variances.
• Ensure product availability and accuracy of POs and Item Request Forms (IRFs).
• Utilize POP materials effectively and cover all priority stores.
• Assist with tasks and events from Warehouse, Marketing, and Trade departments.

and Qualifications

• Senior High School graduate  or college level with a minimum of 2 years’ experience in sales/marketing (preferably in appliances/electronics).
• Proven sales track record and team management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills and ability to work independently.
• Willing to work in the field.
• Must be a Filipino citizen or hold relevant residence status.
• Can be assigned: Bicol, North Luzon, Cebu and Ilo-ilo

Job Purpose

The Territory Officer manages assigned territories to execute sales strategies, achieve sales targets, ensure compliance with service standards, and build relationships with stakeholders. This role involves overseeing sell-in and sell-out targets, manpower deployment, training, and reporting.

Key Responsibilities

Sales Target Achievement

• Collaborate with Key Account Managers to meet sell-in targets
•  

Territory Management

• Implement sales strategies and tactics to meet territory goals.
• Ensure proper merchandising and compliance with guidelines.
• Build strong relationships with store stakeholders.
• Manage inventory, stock transfers, and report competitor activities.

Territory Operations

• Monitor deliveries, conduct inventories, and reconcile variances.
• Ensure product availability and accuracy of POs and Item Request Forms (IRFs).
• Utilize POP materials effectively and cover all priority stores.
• Assist with tasks and events from Warehouse, Marketing, and Trade departments.

and Qualifications

• Senior High School graduate  or college level with a minimum of 2 years’ experience in sales/marketing (preferably in appliances/electronics).
• Proven sales track record and team management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills and ability to work independently.
• Willing to work in the field.
• Must be a Filipino citizen or hold relevant residence status.
• Can be assigned: Bicol, North Luzon, Cebu and Ilo-ilo

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.

The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What a Rules Analyst does at Visa:

This is an individual contributor role, responsible for providing technical and functional support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will focus on reactive cases/incidents and may be exposed to be part of the working group on certain proactive market or regional initiatives in both AP and CEMEA. The role will manage compliance cases/incidents and ensure that Non-Compliance Assessments are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

The expectations of this role include the following and is not limited to:

• Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures
• Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules Management as required
• General Client compliance with the Visa Rules covering:
  • Assessment of the severity of the violation
  • Case Management until resolution is achieved
  • After consultation and approval, imposing Non-Compliance Assessments, if required
  • Implementing remediation plans and/or waivers in conjunction with Visa Rules Management Development staff members
  • Communication with Clients, Internal Stakeholders, and rule business owners
• Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Develop and maintain good relationships with regional offices in AP and CEMEA to ensure Visa Rules Management team initiatives and best practice effectively introduced across both markets
• Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.

Why this is important to Visa

The role is primarily accountable for support with the reactive compliance initiatives/tasks in the AP and CEMEA regions addressing inquiries and potential violations. As required, the role may also be engaged in the proactive regional reviews as part of a bigger project group.

The role will manage internal and external relations within the context of compliance negotiations escalating enforcement decision and action where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.

The jobholder will work under full supervision of more senior and experienced staff of AP CEMEA team. The role requires limited work with other Business Functions in both AP and CEMEA regions.

•Process day-to-day Talent & Culture administration in an accurate and timely manner

•Organize and execute employees’ social, athletic and recreational activities

•Maintain good working relations with all departments and all professional external contacts

Role Purpose:

To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

Job Summary:

The primary technical expert is responsible for ensuring excellence in complex fund accounting services through expertise and final review authority. This role serves as the ultimate subject matter expert for the team on complex accounting matters, leading technical decisions and process innovations while providing authoritative guidance on sophisticated client portfolios and advanced accounting modules.

Core Responsibilities:

• Serve as ultimate technical authority at a team level for complex accounting matters
• Provide final review of sophisticated accounting deliverables
• Drive technical excellence and innovation in accounting processes
• Lead development of technical standards and methodologies within the team
• Ensure compliance with relevant accounting standards, statutory requirements, and internal policies
• Establish and maintain technical best practices
• Liaise with internal stakeholders (cluster), addressing queries and issues
• Guide technical development of team members through client specific training, coaching and feedback
• Function as primary technical expert for BOLT On and PE Advanced modules

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Mandaluyong, PH
Work Arrangement: Hybrid (1-2x in a month)
Work Schedule: Night shift (8-5am / 9-6am MNL)
Specific requirements: Healthcare background is a huge plus, mostly need IT/Tech and Engineer roles.

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
• Handles guest comments and complaints, ensuring follow-up
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Guarantees that equipment is kept clean and well maintained

Summary: 

The role involves being a core part of the compliance operational team at onboarding. It entails performing KYC, CDD & EDD on new corporate and individual customers & assessing the risks presented against the Currencycloud risk appetite in each case. 

Roles & Responsibilities - more details: 

• Conduct a review of clients' applications at the point of onboarding  

• Assess and carry out appropriate customer due diligence (CDD) and know-your-customer (KYC) on new clients   

• Conduct sanction/PEP screening and investigate potential hits  

• Provide good client experience to stakeholders - being part of a smooth customer journey 

• Undertake assigned Compliance project work  

• Proactively escalate urgent cases to management for further review  

What skills are required: 

• Good business acumen - leveraging this to weigh up risks presented in each case 

• Highly analytical - using presented evidence / data to form an assessment on the risk 

• Excellent written communication - leveraging this to work with stakeholders and problem solve each case to deliver correct outcomes 

• Team player who enjoys learning new things, sharing knowledge and working with others to form correct outcomes on new applications 

• Being accountable and taking ownership of client applications from start to finish 

Reporting line: 

This role will report to the onboarding manager. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

We are seeking a detail-oriented and analytical Financial Accountant specializing in Payroll to join our team in Makati City, Philippines. In this role, you will be responsible for managing and processing payroll for our organization, ensuring accuracy, compliance, and timely execution of all payroll-related activities.

• Reviews correct cost code alignment and ensures complete posting of journals at month end.
• Identifies the lacking documents and communicates them promptly with the concerned office.
• Reviews payroll and final pay calculations and provides corrections as needed.
• Monitors the payment processing of payroll and mandatory government contributions and efficiently addresses any potential issues that may affect its timely release.
• Prepare reconciled remittance schedules for SSS/PHIC/Pag-ibig on a monthly basis.
• Prepare monthly tax schedule for settlement of employee tax dues.
• Prepare annual  Alphalist of Creditable withholding tax for submission to the Bureau of Internal Revenue.
• Administer issuance of form 2316 to all employees
• Prepare payroll reports required by BOI,PSA,etc
• Analyzes and verifies the integrity of the overall financial data before any closing period.
• Coordinates with other department team leaders to facilitate the timely completion of financial statements.
• Detects any discrepancy, materiality of transaction or irregularity in a process and takes necessary action within their area of authority.
• Reconcile payroll accounts and resolve discrepancies.
• Maintain accurate payroll records and documentation.
• Respond to employee inquiries regarding payroll matters.
• Collaborate with HR department to ensure data integrity and compliance.
• Stay up-to-date with changes in payroll regulations and tax laws.
• Implement and maintain payroll systems and procedures.
• Assist in payroll audits and provide necessary documentation.

Job Summary:

A leadership position responsible for driving operational excellence and team performance within the fund accounting department. This role manages a team of accounting professionals (Accountant 1-3, Senior Accountant, and Assistant Manager), oversees complex client relationships, and ensures delivery of high-quality accounting services. The position focuses on people management, strategic planning, and operational efficiency while maintaining overall accountability for team performance and client satisfaction.

Core Responsibilities:

• Lead and develop a team of fund accounting professionals
• Drive operational performance and quality standards
• Build and manage cluster and client relationships and service delivery
• Oversee resource allocation and capacity planning
• Direct implementation of strategic initiatives and process improvements
• Ensure regulatory compliance and risk management
• Establish and monitor team performance metrics
• Champion technology adoption and process optimization

Tasks:

• Conduct regular performance reviews and career development discussions
• Approve complex financial reports and client deliverables
• Manage escalated client issues and relationships
• Lead team meetings and performance improvement initiatives
• Monitor and report on key performance indicators
• Oversee workload distribution and resource allocation
• Review and approve staff scheduling and time management
• Lead client onboarding and transition projects
• Facilitate client review meetings and presentations
• Coordinate with other departments on service delivery
• Monitor compliance with policies and procedures
• Lead change management initiatives
• Review and approve team training plans
• Oversee system implementation and optimization
• Conduct regular service delivery reviews
• Perform other related duties as assigned for role and business needs

The Research and Development Supervisor ensures that:

1. R&D system and process procedures are in place.

2. Insights from customers for new products are captured.

3. Initial hazard analysis and risk assessment of new products are conducted before product development.

4. Experimental design and project timeline are created; milestones and targets are monitored and accomplished.

5. Product labels of all new products are compliant to applicable Regulatory and Statutory standards. 

6. Appropriate packaging materials are developed and approved for use in all new products.

7. Specifications and other requirements for new products of Institutional customers are established, reviewed, and communicated to QA, Procurement, and Production.

8. Requirements for registration of all new products are prepared accurately.

9. Product Costing and margins of new products are computed in coordination with Finance.

10. The performance of newly launched products are monitored; troubleshooting of quality and performance concerns are conducted; and appropriate action plans are recommended and implemented.

11. Competitive benchmarking reports are available in a timely manner with necessary conclusions and recommendations.

12. All reports submitted by the R&D Product Technologist are reviewed, verified, and approved for dissemination to appropriate stakeholders.

Other Tasks

1. Mentors and develops Junior R&D Personnel.

2. The R&D Supervisor takes a prominent role in the implementation and maintenance of systems such as 5S/GMP, Safety, HACCP, Halal, Food Safety and ISO.

3. The R&D Supervisor actively participates in all company programs on quality improvement, safety & security, sustainability, corporate social responsibility and risk management.

4. The R&D Supervisor may be assigned to other related tasks as directed by the R&D Manager.