• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

What the Client Success Consultant does at Visa:

As a Client Success Consultant based in Manila, you will be leading Client Services operational engagement for Visa clients in South East Asia (IPVMC), serving as an operational/technical consultant for Visa Government Solutions, Commercial Solutions and Money Movement products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.

The Consultant is the face of Visa's support organization to Visa's clients, which can include FIs, Fintech, Third Party Enablers, Corporates, Government Entities, NGOs, SMBs, and Govtech players. The role holder represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them.

You will be accountable for supporting clients in South East Asia (IPVMC) for all products relating to Visa Government Solutions, Commercial Solutions and Money Movement products. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimization.

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded. Be the voice of the client.

• Act as liaison for the client. Oversee and facilitate as single touchpoint for non-traditional client as governments, NGO, SMBs, Govtech, when solutions require multiple Visa delivery teams. Provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

• Support their bespoke models and address sensitive topics on highly strategic programs involving government entities/officials and humanitarian aid programs involving vulnerable people/refugees.

• Proactively notify clients regarding any widespread or business critical problems with the application, and leads internal and external recovery efforts of product and/or processing service interruptions.

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.

• Coordinate internal resources to accomplish Visa and client objectives.

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Build and enhance positive working relationships with key clients and internal stakeholders.

• Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.

• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.

• Educate and train clients on best practices for Visa Government Solutions, Commercial Solutions and Money Movement products.

• Represent difficult and mildly complex customer change requests, system or operational requirements. negotiate and manage expectations internally and externally

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.

• Identify and implement opportunities to improve the client experience by streamlining operational processes.

• Understand and support market strategies, develop and track account and client success plans

Why this is important to Visa

The Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa's business in South East Asia (IPVMC) by driving value to our clients through effective enablement and customer centric support.

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Strong communications skills in English to support portfolio of clients from South East Asia (IPVMC). Proficiency in additional South East Asian languages such as Bahasa Indonesia and Khmer will be advantageous.

• A Bachelor's Degree or equivalent qualification minimum of 10 years of experience with roles in Support, Pre-sales and Project Management in the financial services, payment industry, software or information services is required

• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions

• Self-motivated with the ability to work under pressure

• Stakeholder management with a diplomatic approach and customer service focus, while possessing a collaborative teamwork spirit and proven abilities in organizational, conceptual, and logical problem solving

• Customer and business focus with proven ability to establish productive working relationships with staff and management at all levels. Demonstrated ability to articulate complex technical terms or processes into business language

• Ability to set priorities and manage customer expectations, and work both as part of a team and independently

• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at the working level

• Excellent time management, organization, and planning skills

• Excellent verbal, written, presentation and interpersonal skills are required.

What will also help:

• A preferred candidate would have a broad operational experience relating to card, issuing and acquiring solutions as well as remittances. They should be able to relate operational needs of the client to their business drivers. They would be committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client's needs. The ideal candidate would lead by example, taking accountability to organize across the company to deliver at the highest standard.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Analyst does at Visa:

The Asia Pacific (AP) Client Success Management Shared Services team provide knowledge and expertise on market technology and infrastructure for Visa issuers, acquirers, processors, fintech and merchants.

The Client Success Management Shared Services Analyst is responsible to manage post-sale and operational relationships for a significant group of Visa’s growth clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance. This position is at an intermediate level and requires execution, analytical skills, and solid client relationship abilities.

In this role, you are expected to:

• Manage operational support and fulfilling service needs of moderate complexity for Tier 3 clients. This includes respond to inbound client queries as well as outbound proactive client engagement.

• Play a critical role in working with the client to identify operational efficiencies, manage assignments such as client initiative or change requests that are diverse in scope, and search out appropriate courses of action.

• Act as liaison for the client to provide technical expertise to structure effective program or solutions, service change support and system enhancement support.

• Develop communications for clients outlining initiatives and mandates (and the required client changes), and providing compelling rationale for the need for such change.

• Manage these communications end-to-end, distributing to clients and governing responses and subsequent delivery of change.

• Deliver and support biannual business enhancements and all Visa mandates.

• Manage incident management - identify and analyze processing problems and identify customer impacts to provide report as appropriate

• Be accountable and serve as an escalation point for high impact or complex issues encountered by L1, L2, and L3 support team or country team.

• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.

• Partner with Account Executives to identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality and revenue.

• Provide handholding to clients on VisaNet operations and technical matters utilizing self-paced online course or webinars.

• Ability to upsell value-added services to bring revenue and optimize business.

• Stay current with industry and client trends and maintain a working knowledge of Visa products and services.

• Identify and implement opportunities to improve the client experience by streamlining operational processes. Collaborate with key stakeholders to drive ‘first-contact resolution by achieving scale, consistency, and automation for clients.

Why this is important to Visa

Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity to shape how we lead the management of our clients through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficiency and consultative support aligned to business objectives and critically, establishes and fosters working relationships with Visa’s clients as well as internal stakeholders across all levels of staff and management, ensuring the Client Services team are regarded as operational partners and able to effectively represent client needs. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Veterinary Service & Training Specialist is responsible for providing technical support to Sales and Farm customers in terms of disease control and swine/poultry management to help maintain customers and generate sales.

DUTIES AND RESPONSIBILITIES:

Technical Support to Farm Segment
A. Prospecting Phase

1. Provides assistance to Territory Business Manager for large farm and other Territory Business Managers in assessing the health status of animals of a potential farm customer.
2.  Conducts profiling based on data gathered from actual farm performance parameters of potential farm customers and compare it with the existing and acceptable performance standards.
3.  Analyzes and assess the data gathered on the herd/flock health status to identify the veterinary needs of the prospect farm customer.
4. Makes recommendations based on the identified needs of the potential customer.
5. Works with the Territory Business Manager for large farm and other Territory Business Managers in preparing a plan of engagement to prospect customer based on the data gathered.
6.  Assists the Sales team during product presentation and product launching.

B. Trial Phase

1. Uses the data gathered as input when doing feeding trials in relation to diseases or specific needs identified in particular farm.
2.  Works with the Nutrition Services & Training Specialist in the design, cascade and implementation of trial protocols when doing feeding trials.
3. Creates reports and status updates on current feeding trials.

C. Maintenance Phase

1.  Assists in the identification of strategies and tactics on how to develop and maintain a farm account.
2. Herd/Flock health status monitoring of farm customers which covers the general health status of the farm, feed performance, disease occurrence and doing necropsies as an aid in determining cause of diseases and mortalities.
3. Prepares a report on status of farm customer after farm visits can be general or based on specific cases/complains or situations.
4. Conducts training and seminars for farm personnel or technicians on swine/poultry management.
5. Offers solutions regarding farms’ health-related concerns, and if necessary recommend vaccination programs and medication regimens.
6. Helps in the diagnosis of a disease by submitting sample specimens to a regional/national animal disease diagnostic laboratory as necessary.

Technical Support to Distribution Market Segment

1. Provides technical assistance to Agri-Centers’ customers in solving animal health-related issues, recommend appropriate vaccination and medication programs.
2. Conducts training & seminars on swine/poultry diseases and management which can include current customers, prospect customers and Animal Production Specialists.
3. Assists Sales team during product launch to Agri-centers and distributors.

Technical Training to Sales Team

1. Equip the Sales team with basic knowledge and technical know how on swine / poultry management through training.
2. Conduct assessment of Territory Business Managers and APS in order to identify their training needs on technical competencies at least once a year.
3. Formulate / design and execute training programs for TBMs based on the assessment and identified training needs.
4. Do re-evaluation by doing annual assessment to determine the effectiveness of the training programs conducted to further address if there are still deficiencies.

Other Duties

1. Performs other job-related duties as assigned.

Salary: P465 - P520 per Hour

Schedule: Monday and Friday only (4 hours a day)

What are we looking for?

Skills Required:

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years of experience as an executive assistant or in a similar role, for executive level personnel in a virtual setup
• Able to support 2 or more C-Level executives simultaneously.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively.
• High level of professionalism and confidentiality.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

 

 

What will you do?

• Administrative Support:
• Manage and maintain the CEO's and COO's calendars, including scheduling meetings, appointments, and travel arrangements.

• Coordinate and manage logistics for meetings, conferences, and events.

• Prepare and edit correspondence, reports, presentations, and other documents as needed.

• Meeting Coordination:
• Organize and prepare agendas, materials, and minutes for executive meetings.

• Ensure that the CEO and COO are well-prepared for meetings by providing relevant information and documentation.

• Follow up on action items and deadlines from meetings to ensure timely completion.

• Travel Coordination:
• Plan and coordinate domestic and international travel itineraries, including flights, accommodations, transportation, and visas.

• Prepare door to door travel itineraries

• Prepare travel expense reports and ensure timely reimbursement.

• Project Management:
• Assist with special projects assigned by CEO / COO

• Conduct research and gather information to support decision-making and strategic planning

 

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our Client evaluates and enhances refinery assets with strong fundamentals by implementing strategic improvements in gross refinery margin capture, operational performance, energy intensity, operational availability, non-energy cash operating cost, and health safety performance. The company’s goal is to drive best-in-class operational performance, ensuring competitiveness within the industry. They identifies and seizes opportunities for decarbonization investments while aligning with its focus on environmental stewardship.

 

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Eram Talent, a reputable Talent Acquisition Company, is seeking a skilled Electrical Technician for a company in Saudi Arabia. As an Electrical Technician, you will be responsible for the installation, maintenance, and repair of electrical systems and equipment. This is an exciting opportunity to join a dynamic team and contribute to the smooth operations of the company.

Responsibilities

• Perform installation, maintenance, and repair tasks for electrical systems and equipment.
• Conduct regular inspections to identify any electrical issues or malfunctions.
• Troubleshoot and diagnose electrical problems and provide appropriate solutions.
• Ensure compliance with electrical codes, safety regulations, and company policies.
• Collaborate with other team members to ensure efficient operations and minimal downtime.
• Maintain accurate records of maintenance activities and report any deficiencies or improvements needed.
• Stay updated with the latest industry trends and advancements in electrical technology.

• High School Diploma or equivalent qualification.
• Minimum 5 years of experience as an Electrical Technician.
• Strong knowledge of electrical systems, wiring, circuits, and equipment
• Excellent troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.
• Attention to detail and ability to work with minimal supervision.
• Flexibility to work in shifts and respond to emergencies as needed.

Salary: P70,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday (8:30 AM - 5:30 PM Alaska)

What are we looking for?

Skills Required:

• Bachelor’s Degree and/or Paralegal Certificate from an accredited program
• Proven experience as a Family Law paralegal.
• Strong knowledge of family law procedures, legal terminology, and document preparation.
• Proficient in using ADOBE applications.
• Proficency in Legal Software – WestLaw and Clio

 

What will you do?

• Client Support:

• Provide excellent client service by assisting with inquiries, gathering necessary documentation, and maintaining strong client relationships.

• Legal Research:
• Conduct research on relevant laws, regulations, and case precedents to support attorneys in case preparation and strategy.

• Documentation:
• Prepare and maintain legal documents, including pleadings, motions, and financial disclosure statements.

• Court Filings:
• Manage court filings, including e-filings, ensuring compliance with deadlines and requirements.

• Case Management:
• Assist in managing and organizing case files, schedules, and deadlines.

• Communication:
• Coordinate and communicate with clients, opposing counsel, and court personnel as necessary.

• Trial Preparation:
• Assist with trial preparation, including organizing exhibits, witness interviews, and trial logistics

 

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our Client are Attorneys specializing in Estate Planning, Probate and Trust Settlement, and Advanced Estate-Tax Planning Techniques. The firm takes great pride in our sincere desire to understand your needs and those of your family, and to provide workable solutions.

 

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Account Manager

Work Schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time

Type of Contract: Independent Contractor

Salary: up to Php 45,000 per month depending on skills and experience

About the Job:

We're looking for a motivated and communication-savvy Account Manager to join our team. You'll become a trusted advisor for our US-based clients, fostering strong partnerships, driving results, and creating vibrant client communities.

Duties and Responsibilities:

• Be the Client Hero: As the primary point of contact for assigned US clients, you'll manage daily interactions, exceed expectations, and go the extra mile to ensure their satisfaction.
• Build Client Communities: Foster a sense of connection among our US clients by organizing events, creating communication channels, and offering networking opportunities to encourage collaboration.
• Drive Client Success: Partner with clients to define goals, tackle challenges, and provide ongoing support to optimize their results.
• Grow Happy Clients: Identify upselling and cross-selling opportunities while prioritizing long-term value and client growth.
• Deliver Projects Smoothly: Assist team members with project management for US clients, ensuring timely and successful completion.
• Make Data-Driven Decisions: Help generate client reports and analyze data to track progress, identify trends, and gather valuable Net Promoter Score (NPS) feedback to inform future strategies.
• Expand Our Network: Leverage strong client relationships to identify and secure referrals, fostering our business growth.
• Develop Your Leadership Skills: Participate in leadership development programs to hone your skills and prepare for future advancement within the company.

• Experience: at least 2-3 years of proven experience in account management, or related roles.
• Tech-Savvy: Proficient in the Google Workspace, video conferencing platforms, Notion, HubSpot and other CRM and project management tools
• Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature.
• Solver: Strong problem-solving and conflict-resolution abilities.

Nice to have:

• Background in leadership development, training, or coaching to provide additional support and guidance to clients, further solidifying your role as a trusted advisor

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

1. Cash Receipts –
o Record deposits daily: download daily bank activity for all six business entities (IQEQ Fund Services, IQEQ Technology Services, IQEQ Tax Services, Blue River Technologies, Greyline Partners, and IQEQ Outsource Services) and input into accounting software (currently QuickBooks).
o Run Bill.com sync with QuickBooks.
o Run sync with Connect Booster.
o Reconcile daily bank balances for all six business entities to ensure all deposits are recorded.
o Record payments received on AR sheet.
o Sync payments to ConnectWise daily upon completion of bank reconciliation.

2. Accounts Payable –
o Record new invoices received in Payables spreadsheet.
o Input invoices into Bill.com and ensure the correct approver is selected.
o Save invoices copies to corresponding vendor folders.

3. Ad hoc accounting projects, including month end accounting close task assistance.

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

Work Location: Manila, PH
Work Arrangement: Hybrid
Work Schedule: Night shift 
Specific requirements: NA

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.

What a Director, Credit Risk Management does at Visa:

• Lead and drive new credit risk solutions in a complex, high-risk emerging markets where the economic and geo-political landscape can be unstable.
• The complexity of markets requires an experienced Director to engage with the Business and client’s senior management for multi-regional and strategic clients in Asia Pacific.  Any mishandling of the relationship will be costly to Visa and take years to mend.
• A seasoned credit specialist with at least 12+ years of deep knowledge of the emerging market risks, possess strong command of the English language with sharp acumen.
• This position also supports new and weaker fintech applicants that requires keen eyes to assess and monitor the risks of the growing Fintech portfolio in Asia Pacific where the regulatory and legal framework are still not well established in under-developed countries.
• With increasing cryptocurrency wallet providers and new fintech players that are not well capitalized emerging in higher risk markets, the incumbent is expected to provide innovative solutions to manage the credit risks of these clients.  This often involves educating the AEs and negotiating with C-Suites from clients on CSR’s requirements.
• Lead Visa’s key market initiatives and ensuring that proper processes are in place to support credit due diligence and ongoing monitoring.
• Lead cross-functional and cross-regional projects by contributing and providing appropriate advice from a credit perspective.
• Collaborate with Global CSR, Account Executives and risk stakeholders across the organization to understand new complex payment flows and recommend appropriate mitigating measures and new collateral options to manage the credit risks.
• Initiate and provide ideas in automating and enhancing risk management tools for effective ongoing monitoring and ensure timely response to market shifts.
• Provide proactive insights and scenario modeling to effectively manage the settlement risks of AP portfolio.
• Ensure Credit Risk Policy and Procedures are adhered to when assessing new clients and renewals of existing clients.
• Provide training, strategic support and recommendations to empower Account Executives with predetermined collateral options.
• Lead complex projects and meetings, deliver presentations and able to interact with all levels of Visa management as well as Client senior management.

The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa:

As a Director in the AP Region, the incumbent is responsible for ensuring that credit losses for Visa is minimized while working towards deeper business collaboration to support the regional growth strategy. This involves working collaboratively with project teams to deploy enhanced monitoring and optimize models to mitigate losses.  The goal is to automate risk identification to gain operational efficiency and faster credit decisioning.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

·       Collateral solutions to mitigate losses.

·       Support key projects in Asia Pacific to support business growth while protecting Visa.

·       Lead projects in Asia Pacific to effectively monitor credit risks and gain operational efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Salary: P140,000 to P170,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Experience:

• Minimum of 5+ years of experience as a QA Analyst.
• Strong background in the financial sector, specifically within the banking space.

• Technical Skills:
• Proven experience with QA methodologies, tools, and processes.

• Hands-on experience with financial datasets, particularly FactSet.

• Proficiency in writing clear, concise, and comprehensive test plans and test cases for financial systems.

• Experience with automated testing tools and scripting languages.

• Familiarity with data validation and reconciliation techniques.

• Analytical Skills:
• Strong analytical and problem-solving skills.

• Ability to think critically and creatively to identify and solve issues related to financial data.

• Experience with SQL and data validation techniques.

• Interpersonal Skills:
• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong collaboration skills to work effectively with cross-functional teams.

 

What will you do?

• Test Planning and Execution:
• Develop, document, and execute detailed test plans, test cases, and test scripts for financial systems and datasets.

• Perform thorough testing on financial datasets and banking applications to ensure accuracy and compliance.

• Identify, record, document, and track bugs and discrepancies in financial data.

• Financial Data Expertise:
• Utilize expertise in financial datasets, particularly FactSet, to validate data integrity and accuracy.

• Collaborate with financial analysts and data scientists to understand and verify complex financial models and data transformations.

• Ensure financial data quality by performing data validation and reconciliation tasks.

• Quality Assurance:
• Ensure the quality and reliability of new and existing features through systematic testing.

• Validate data pipelines and transformations to maintain the integrity of financial datasets.

• Review and analyze system specifications to identify test requirements specific to financial systems.

• Continuous Improvement:
• Advocate for QA best practices within the engineering team.

• Stay up-to-date with industry trends and advancements in financial QA methodologies and tools.

• Identify areas for process improvement and implement solutions to enhance the QA process for financial systems.

• Reporting and Communication:
• Prepare detailed reports on testing outcomes, defects, and quality metrics.

• Communicate effectively with stakeholders regarding testing progress, issues and results.

• Serve as a liaison between financial analysts, data engineers, and the engineering team to ensure seamless integration and quality of financial data

 

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our Client is an advanced technology platform that provides growing companies, investors, and financial institutions access to a broad spectrum of curated data to enhance capital raising, M&A transactions, and other business opportunities.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P130,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Experience:
• Minimum of 3+ years of experience as a QA Engineer.

• Technical Skills:
• Proven experience as a QA Engineer, QA Tester, or similar role.

• Strong understanding of QA methodologies, tools, and processes.

• Hands-on experience with both white box and black box testing.

• Proficiency in writing clear, concise, and comprehensive test plans and test cases.

• 3+ years professional (post-academic) experience with automated testing tools and scripting languages (e.g., Python, JavaScript, Playwright, Puppeteer, etc).

• Familiarity with API testing tools (e.g., Postman, SoapUI).

• Experience with GitHub CI/CD pipelines.

• Experience with DBT (Data Build Tool) for data transformation.

• Strong SQL skills.

• Experience with monitoring tools such as Stackdriver and/or Datadog.

• Analytical Skills:
• Strong analytical and problem-solving skills.

• Ability to think critically and creatively to identify and solve issues.

• Experience with SQL and data validation techniques.

• Interpersonal Skills:
• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong collaboration skills to work effectively with cross-functional teams.

• Availability:
• Flexible availability to support deployments during non-working hours

 

What will you do?

• Test Planning and Execution:
• Develop, document, and execute detailed test plans, test cases, and test scripts.

• Perform manual and automated testing on our platform, APIs, and data pipelines.

• Identify, record, document, and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Liaison Duties:
• Serve as a bridge between internal employees and the engineering team.

• Gather feedback from internal testers and translate it into actionable tasks for developers.

• Communicate effectively with stakeholders regarding testing progress, issues, and results.

• Quality Assurance:
• Ensure the quality and reliability of new and existing features through systematic testing.

• Validate data integrity and accuracy in our data pipelines.

• Review and analyze system specifications to identify test requirements.

• Deployment Support:
• Support deployments, which occur during non-working hours, to ensure smooth transitions.

• Validate post-deployment functionality and performance.

• Collaborate with the engineering team to address any issues that arise during deployments.

• Continuous Improvement:
• Advocate for QA best practices within the engineering team.

• Stay up-to-date with industry trends and advancements in testing methodologies and tools.

• Identify areas for process improvement and implement solutions to enhance the QA process

 

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our Client is an advanced technology platform that provides growing companies, investors, and financial institutions access to a broad spectrum of curated data to enhance capital raising, M&A transactions, and other business opportunities.

 

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position: Cold Caller

Work Hours: Monday to Friday 8:00 -  5:00 PM CST

Holidays: TBD

Pay Range: $900 - $1500 USD (Besides the monthly salary, this company also offers a performance bonus/commission for the hired talent. Commissions can range from $2,500 - $10k on average when the hired candidate closes a deal)

Key Responsibilities:

• Make targeted lists of potential prospects
• Make cold calls & cold emails to potential prospects using provided scripts or guidelines
• Maintain accurate records of calls and outcomes in our database
• Follow up on leads generated through cold calling to nurture relationships
• Adapt and refine calling strategies based on feedback and results

• At least 1-2 years of cold-calling experience
• Strong English communication skills, both verbal and written
• Ability to build rapport quickly over the phone
• Goal-oriented with a desire to meet or exceed targets
• Experience with HubSpot or any CRM is beneficial
• Google Suite (or Microsoft Office) proficiency
• Zoom Info experience
• Resilience and persistence in handling rejection
• Experience with automation in CRM is a plus
• Experience with any power dialers is beneficial too
• Private Equity background/experience is a plus.