• Design, develop, and maintain automated test scripts for various software applications.
• Utilize industry-standard automated testing tools and frameworks to ensure efficiency and effectiveness in the testing process.
• Collaborate with cross-functional teams to understand requirements and translate them into automated test cases.
• Contribute to the overall test strategy and test planning activities.
• Work closely with the QA team to identify areas suitable for automation testing and develop strategies for implementation.
• Execute automated test scripts and analyze results to identify defects and ensure the quality of the software.
• Generate comprehensive test reports and communicate test results to relevant stakeholders.
• Work closely with developers to reproduce, troubleshoot, and resolve identified issues.
• Stay updated on industry best practices, emerging tools, and technologies related to test automation.
• Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of the testing process.
• Create and maintain documentation related to test plans, test cases, and automated test scripts.
• Document and report defects in a clear and concise manner, including steps to reproduce.

• Minimum of 5 years of professional experience in automation testing.
• Proficiency in programming languages such as Java, Python, or C#.
• Extensive experience with automated testing tools such as Selenium, Appium, or similar.
• Strong understanding of software testing principles, methodologies, and processes.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., ISTQB, Selenium) would be a plus.

• Design, develop, and implement complex ETL processes using Informatica PowerCenter.
• Create and maintain high-quality, efficient, and scalable ETL mappings, workflows, and sessions.
• Collaborate with business analysts and data architects to understand data requirements.
• Perform data profiling and analysis to ensure accurate mapping of source system data to target structures.
• Identify and resolve performance issues in ETL processes to ensure optimal data integration performance.
• Implement best practices for optimization and tuning of Informatica mappings and workflows.
• Implement data validation and cleansing routines to ensure the integrity and quality of the data.
• Collaborate with stakeholders to define and enforce data quality standards.
• Create and maintain technical documentation for ETL processes, data models, and data integration solutions.
• Ensure that all development activities are well-documented for future reference and knowledge sharing.

• Minimum of 5 years of hands-on experience with Informatica PowerCenter.
• Strong understanding of data warehousing concepts, ETL methodologies, and data integration best practices.
• Proficiency in SQL for data analysis and troubleshooting.
• Experience in performance tuning and optimization of ETL processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR handling a US HEALTHCARE INSURANCE account
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: IT and Administrative Coordinator

Salary Range: $1,000 - $1,500/month

Schedule: 5PM to 1AM in MNL | 4AM to 12 NN EST

About the Role
As the IT and Administrative Coordinator, you will play a crucial role in ensuring the smooth functioning of IT systems and providing administrative support to the organization.

Responsibilities:

• Ensure IT functionality for all employees, troubleshooting and resolving issues promptly.
• Onboard new employees, providing necessary IT setup and support.
• Enforce naming conventions and folder structuring protocols for all clients.
• Monitor Karbon and confirm employee adherence to Organization and Admin procedures, ensuring work items reflect the latest templates.
• Set up notice work items and manage Admin in real-time.
• Establish clients in our systems and folders.
• Deploy global engagement team surveys and communicate client assessment results.

• Proficient in Sharepoint and Microsoft 365.
• Proven experience in providing IT and administrative support.
• Strong knowledge of IT systems, software, and hardware.

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Virtual Assistant

Working Hours : UK GMT 9am-5pm flexible with 2-3 hours overlap

Salary Range : 800-1200 USD/month

Holiday : TBD

About the job:

We are seeking a dedicated and experienced Virtual Assistant to join our team. This role will work closely with the management and help with day-to-day operation activities.

Duties and Responsibilities:

• Help a lot in email support
• Research and some admin tasks
• Reach out to leads
• Any other tasks as assigned by the client.

Qualifications:

• 2 years of experience as VA/ customer support
• Tools: Google workspace, Microsoft, Shopify
• Canva, Photoshop and Asana (huge plus)
• Knowledgeable in social media
• Good communications and written skills
• Self starter

Are you a skilled Architect seeking a flexible work arrangement? Look no further! Join our dynamic team of Work-from-Home Architects and unlock a world of new possibilities!

Company Overview: Bizforce, a global leader in remote workforce solutions, is revolutionizing the architectural industry. Partnering with top-notch firms worldwide, we offer talented Architects the opportunity to work from the comfort of their homes, leveraging the latest technology and resources. Join us and take your career to new heights!

Position: Work-from-Home Architect

Responsibilities: As a Work-from-Home Architect at Bizforce, you will:

• Collaborate with renowned US-based architectural firms on a variety of projects
• Manage the end-to-end architectural process, from conceptual development to design execution
• Produce high-quality construction drawings, schematic designs, and Revit models
• Provide detailed documentation, redlining, and coordination with design teams and clients
• Stay updated on industry best practices, codes, and regulations
• Conduct research to ensure accurate and comprehensive project information
• Engage in seamless communication and collaboration with designers, decorators, and constructors
• Thrive in a self-directed, deadline-driven environment
• Showcase your creativity and problem-solving skills to deliver exceptional results

To succeed in this role you should possess:

• Experience with woodframe projects
• Experience in handling projects in the US
• Architectural registration or license with a minimum of 5 years of relevant work experience (excluding internship)
• Proficiency in Revit Architecture (2016 or higher) with a minimum of 3 years of experience
• Excellent portfolio highlighting your previous architectural works
• Strong communication and presentation skills
• Project management abilities to ensure timely project completion
• Ability to work independently and efficiently within US business hours
• Reliable home office setup, including:
• i5 or higher processor with at least 8GB DDR4 RAM (preferably i7 latest generation/version)
• Hard Drive: 512GB SSD (1TB preferred) with a minimum of 250GB free space
• Video Card: GTX/RTX 4GB 3050Ti (preferably 6GB 3060)
• OS: Windows 10 or higher
• Internet Connection: Minimum 25MBPS download and 10MBPS upload
• Familiarity with architectural design software such as Revit Architecture and AutoCAD

Bonus Skills (not required but advantageous):

• ArchiCAD
• BIM360
• SketchUp
• VRay
• BlueBeam
• Grasshopper
• Adobe Photoshop & Illustrator
• Lumion 3D Rendering

• Permanent work-from-home arrangement
• Weekends off
• Embrace a great company culture with no micromanagement
• Access to continued education and specialized training
• Competitive salary
• On top of your Salary, you also get to have our Benefit Package which includes:

o Annual Bonus

o Benefit allowance

o HMO Allowance

o Leave Credits

Why Work With Us? Bizforce collaborates with leading architectural firms worldwide, offering outstanding career advancement opportunities. Apply today to be part of a global team and unleash your potential!

Note: Please submit your application, portfolio, and updated resume for consideration.

This is an exciting opportunity for someone who wants to help to advance the Allegis Group Operating Companies talent experience strategy and mission in the field. 

The Talent Experience Specialist is responsible for ensuring they are delivery is excellence by providing an exceptional experience through world-class service and consistent employment. 

The Talent Experience Specialist will manage the Consultant/Contractor experience throughout the duration of the assignment and will proactively manage communication related to essential job functions.  The Talent Experience Specialist is responsible for ensuring our consultants receive superior support in relation to all job-related questions, concerns, or issues. The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use script for Onboarding, Check-in and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with Talent Experience Team to drive service in supporting accounts.
• Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

About You

Are you eager to be a partner to the local and the global colleagues, and lead the local HR team in a rapidly growing company? Are you structured, people- as well as process- oriented, and skilled at balancing the execution of strategic initiatives, operational HR tasks and partnering with the business without sacrificing quality? Are you comfortable working in a multicultural, international business setting with a focus on the employee journey?

If your answers are YES – then this is the perfect role for you!

Your Responsibilities

As our local HR Lead in the biggest location of our fast-growing, client-centric organization, you will play a pivotal role in supporting the business in ensuring a positive experience for our employees. Reporting to the Chief People Officer in Zurich, Switzerland, and as the sparring partner for the local General Manager in Manila, the local colleagues, as well as the international and local HR Team, this role requires an experienced HR leader with a good business acumen, excellent managerial skills, and the ability to navigate the complexities of the local market while aligning with the strategies set by the global company. The successful candidate will play a crucial role in driving growth, ensuring operational efficiency, maintaining the company's reputation in the region and fostering a positive company culture.

In this role, you will:

• Manage overall HR work, develop local as well as implement international HR strategies and programs aligned with the company's global objectives; provide HR insights to contribute to the overall success of the organization.
• Oversee the full spectrum of HR functions, including recruitment, onboarding, performance management, talent development, compensation, benefits and employee relations.
• Act as a trusted advisor to line managers, provide guidance on HR policies, procedures, and best practices, as well as address employee concerns, conflicts, and inquiries, fostering a positive and inclusive workplace culture.
• Collaborate internationally, liaise with the international HR team in Switzerland, Canada and Germany to ensure alignment on global HR initiatives.
• Regularly participate in virtual meetings and contribute to the development and execution of international HR policies.
• Cultivate and maintain strong relationships with key stakeholders, including internal as well as external stakeholders.
• Lead and mentor the local HR team, fostering a collaborative and high-performance culture.
• Work closely with the finance team to ensure compliance with local financial regulations and reporting requirements
• Ensure compliance with local laws, regulations and reporting in the Philippines, as well as uphold company policies.
• Stay updated on changes in employment laws and provide guidance to the organization to mitigate legal risks.
• Communicate effectively with all levels of the organization, fostering transparency and alignment with corporate goals.

• Working closely and cross-functionally in the Merkle | Cardinal Path Team, the Resource Coordinator plays a pivotal role in helping to maintain internal business operations.
• This position requires a general technical background, business knowledge and strong time management skills.
• The ability to manipulate data within reporting tools is required. It is important for this person to possess excellent people skills to routinely interact with others within the Resource Management department and organization.
• Maintains accurate and up-to-date administrative tasks and system updates relating to supply and demand.
• Actively engage in pre-delivery resourcing bookings and tasks, participating in Resource Management & Department team meetings.
• Accomplishes business objectives by improving, maintaining, and enforcing resourcing processes and procedures.

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we expect of you, day to day.

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.

Management responsibilities:

Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables.

Work together with other managers to ensure a uniform approach towards all employees.

Allocating work and setting delivery expectations using objective setting within the professional development appraisal process.

Ensuring delivery through others through constructive criticism, guidance and support.

Helping to define the Compliance Mission and Vision and promoting it across the group.

Identifying training skill set requirements and coaching direct reports re learning opportunities.

Prioritise workload and set the correct delivery expectations with oversight and guidance.

Oversight to ensure SLAs and deadlines at met.

Functional Responsibilities:

Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.

Deal with escalations from senior analysts and follow our reporting procedures accordingly

Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy.

Ready to contribute to team activities when required to ensure SLAs and deadlines are achieved.

Understand regulatory requirements and implement the appropriate controls to mitigate internal external concerns.

Keep up to date with AML and sanction regimes and react to global events

Produce and develop management information in alignment with regulatory and internal policy risk expectations

Identify trends, and use data to suggest improvements to effectively resolve service issues

Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders

Identify and internally escalate actual or suspected financial crime incidents

Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

Identifying, managing and escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

Ensuring the compliance risk control framework remains aligned with external legislation.

Conducting and or overseeing compliance reviews and audits.

Promoting and providing advice on best compliance practice within critical business areas.

 Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 5+ years' experience as project/program manager/Subject Matter Expert, delivering complex system-integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross-functional, global project teams.
• Motivated self-starter with the ability to work independently while coordinating activities with cross-divisional teams to achieve desired results, effectively prioritize and multi-task under tight deadlines.
• Ability to successfully engage in multiple initiatives and complex situations simultaneously
• Visa subject matter and/or payments expertise
• Strong organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Excellent analytical, communication, written, presentation, interpersonal, and time management with the ability to interact professionally with a diverse groups of executives, managers, and subject matter experts
• Understanding of Genesys IWS, Chat, Telephony, IVR and associated routing, queue functionality and reporting
• Understanding and a willingness to learn Artificial Intelligence related to Bot and reporting functionality
• Experience with Knowledge Management systems and methodologies and KM governance

Position: PPC Manager

Working Hours: Monday - Friday, 7am-3pm or 8am-4pm (UK time)

Salary Range: 900 - 1500 USD/ month (Depending on the interview result and the client's approval)

We are seeking a talented and experienced Email Marketer to join our team. As an Email Marketer, you will be responsible for developing and executing effective email marketing campaigns to engage our target audience, drive conversions, and optimize customer retention.

Responsibilities:

• Create compelling email campaigns from concept to execution, including planning, copywriting, designing, and scheduling.
• Segment and target email lists based on various criteria, ensuring highly personalized and relevant content for different customer segments.
• Conduct A/B testing and analyze campaign performance, including open rates, click-through rates, conversion rates, and overall ROI.
• Continuously optimize email campaigns to maximize engagement, deliverability, and conversion rates.
• Monitor industry trends, best practices, and regulations to ensure compliance and stay ahead of the curve in email marketing strategies.
• Help ensure that new products are launched successfully using dedicated campaigns
• Monitor and analyze email deliverability and take necessary actions to improve inbox placement rates.
• Provide regular reports and analysis on email marketing performance and make data-driven recommendations for improvement.
• Write our weekly industry specific email newsletter

• Proven work experience as an Email Marketer for an ecommerce business
• Strong understanding of email marketing principles, best practices, and industry trends.
• Proficient in Klaviyo and HTML/CSS coding for email templates.
• Excellent copywriting and content creation skills, with the ability to tailor messages to different target audiences.
• Data-driven mindset with strong analytical skills to track and measure campaign performance.
• Experience with A/B testing, segmentation, and personalization strategies.
• Familiarity with email deliverability best practices and CAN-SPAM regulations.
• Strong attention to detail, organizational skills, and the ability to work independently.
• Excellent communication and collaboration skills to work effectively in a remote team environment.
• Interest in cycling or outdoor sports a plus

Education:

Bachelor's degree in Marketing, Communications, or a related field is preferred but not required. Relevant experience and skills will be considered.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position :  Digital Marketing/Operations Assistant

Salary Range :  USD 900-1500 /month

Working Schedule : Monday to Friday 9am to 6pm GMT

ABOUT THE COMPANY 

Established in 2014 and not just another digital agency. We are a team of passionate professionals who believe in the power of data. Our mission? To harness this data to pinpoint the right prospects, craft superior ads, and design captivating websites that transform visitors into loyal customers. 

Our specialization lies in optimizing the return on digital investments. But what truly sets us apart is our approach. We’re data-driven to our core. We don’t see marketing budgets as mere expenses; we view them as investments, deserving of the highest possible returns. This philosophy stems from our founder’s vision, born out of frustration with agencies that chased fleeting trends without understanding the real challenges faced by business owners. 

We take pride in partnering with businesses that typically generate £10M+ in online sales, providing them with our unparalleled expertise and insights. 

Our globally distributed team, spanning the USA, Europe, and Asia, is our strength. By embracing a remote work model, we’ve tapped into the best talent worldwide, transcending the limitations of local talent pools.

Oh, and did we mention? We’ve been official partners with Google for over a decade. So, when you chooseus, you’re choosing an agency that’s recognized, respected, and ready to deliver.

RESPONSIBILITIES:

• Weekly Facebook Ad changes to a given strategy
• Compiling and monitoring website traffic stats for various websites
• Monitoring marketing campaigns
• Social Media Management: Manage and schedule posts across all social media
• platforms. Monitor engagement, respond to comments, and identify trends to improve
• content strategy.
• Data Analysis: Analyse marketing data and prepare reports to track campaign
• performance and suggest improvements based on insights.
• Email Marketing: Help in the development and execution of email marketing campaigns,
• including list segmentation, content creation, and tracking performance metrics.
• Monitoring customer support emails
• Assist the Operations Manager in daily management tasks
• Perform administrative tasks
• Cooperate with different departments

• Strong computer proficiency
• Proficient in Social Media platforms like Facebook, Instagram, LinkedIn, YouTube
• Proficient in Google Suite, CRM and other SaaS products
• Excellent communication and listening skills
• Great attention to detail
• Organisational Skills
• Ability to meet deadlines
• Requires minimal supervision
• Proven work experience and/or certifications as an Operations Assistant or similar role
• Ability to work under pressure

Are you interested in the legal industry, and want the freedom and flexibility to work from anywhere? Join our dynamic team as a Legal Administrative Assistant!

We are seeking a highly motivated individual to contribute their administrative expertise to our thriving law office, or in offices dealing with legal documents such as real estate companies, land title offices, or the court system. These agents handle tasks such as formatting legal correspondence, and/or reviewing and proofreading outgoing documents.

Duties and Responsibilities:

• Assist lawyers with day-to-day administrative tasks to ensure the smooth functioning of the legal office.
• Act as a liaison with clients, witnesses, and other stakeholders, ensuring clear and effective communication.
• Provide administrative support during trials, including the preparation of case briefs and summarizing depositions, interrogatories, and testimony.
• Conduct investigations and perform statistical/documentary research to contribute valuable insights to legal cases.
• Locate and develop case-relevant information, type up and file basic legal documents and correspondence.
• Answer and direct phone calls, maintain contact lists, and monitor deadlines while efficiently managing the calendar.

• A highschool diploma or equivalent.
• Proven working experience as a Admin or Legal Assistant
• Computer literacy, proficiency in English, and working knowledge of case management software.
• Excellent secretarial and organizational skills, with the ability to handle multiple tasks under pressure.
• Ability to work and maintain patience with individuals of diverse backgrounds and professional competencies.
• Committed to maintaining integrity and confidentiality on behalf of the company, the firm, and its clients.
• Willing to work on Pacific Standard Time (PST) schedule.
• Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10 Mbps.

LOOKING FOR FILIPINO CANDIDATES

Position : Customer Support

Work Hours (Client) : US Business Hours

Pay Range : $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company Client Overview:

AI content software platform.

Duties and Responsibilities:

We are looking to add somebody to our support team so that we can respond to users during US business hours, improve our help docs, and more.

The primary responsibilities will be:

• Reply to inquiries that come in over email (using Crisp) and Discord during US business hours
• Coordinate with other members of the team to help respond to messages as needed
• Update and improve our help docs
• Follow-up with some users after they cancel their account to address any specific concerns they might have had
• Posting any new blog posts or announcements to our Twitter and reposting/replying to brand mentions on Twitter
• Reply to reviews on third-party platforms such as Trustpilot and Capterra
• We might experiment with offering live chat as well

Minimum Requirements:

• At least 3 years of experience related to Customer Support
• A background in SEO and/or web development would be useful but is not required.
• Native-level English communication skills required
• Strong attention to detail required 
• Has the ability to quickly learn technical products and services

Are you a social media savvy who loves creating captivating content and connecting with online communities? Do you have a flair for storytelling and a keen eye for design? If so, you might be the perfect fit for our dynamic team!

We are looking for a creative and experienced Social Media Specialist to help us grow our brand presence and engagement across various social media and Career platforms. You will be responsible for developing and implementing effective social media strategies, crafting engaging and on-brand content, and monitoring and analyzing social media performance. You will also work closely with other teams to ensure our social media efforts are aligned with our overall business goals.

To succeed in this role, you should have a passion for social media trends, a strong portfolio of successful social media campaigns, and excellent communication skills. You should also have a solid knowledge of social media platforms, tools, and best practices, as well as a creative and problem-solving mindset.

- Plan and execute social media strategies that increase brand awareness, engagement, and conversion.

- Produce and publish captivating content for various social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.

- Manage and maintain the company's social media profiles and presence, ensuring a consistent voice and tone across all channels.

- Monitor and respond to social media conversations, trends, news, and feedback relevant to the brand, and engage with the audience in a timely and professional manner.

- Measure and report on social media performance, using analytics tools and insights to optimize content and strategy.

- Collaborate with cross-functional teams, such as marketing, design, and customer service, to support and enhance social media initiatives and campaigns.

- Research and stay updated on the latest social media trends, tools, and best practices, and propose innovative ideas for growth and engagement.

JOB TITLE: Operations Analyst

WORKING HOURS: Monday - Friday, EST

SALARY RANGE: 900 to 1500 USD/ month (Depending on the interview result and the client's approval)

Tasks:

• Develop standard operating procedures for core functions of our business
• Support execution of community events - including forums, experiences, and digital workshops
• Assist the CEO in analysis and document preparation
• Scheduling meetings and calendars
• Other tasks that may be needed

• TOOLS: GSuite, any scheduling tools (calendly for ex.)
• NICE TO HAVE: Mailchimp
• REQUIRED EXPERIENCE: Atleast a couple of years of actual business operations experience
• REQUIRED SKILL SET: Managing and scheduling with executives experience

Job Description:
• Ensuring responsiveness to front-end requests
• Collaborating with front-end developers on the integration of elements
• Designing customer-facing UI back-end services for various business processes
• Developing high-performance applications by writing testable, reusable, and efficient code
• Implementing effective security protocols, data protection measures, and storage
solutions
• Running diagnostic tests, repairing defects, and providing technical support
• Documenting Node.js processes, including database schemas, as well as preparing
reports
• Recommending and implementing improvements to processes and technologies

• Needed technical knowledge in the following: Java, JavaScript, Node.js, MyDatabase
• College graduate in any IT related course
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Great organizational and time management skills.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Experience in leading a team is an advantage

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests,

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks
• Care for customers in accordance with ClearSource standards of quality:

1. Accuracy – always give only correct information and follow established processes
2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Handling inbound and outbound calls to respond and resolve customer service issues.
• Acting as the customer advocate for all customer service issues.
• Using the computerized system for tracking information gathering, or troubleshooting.
• Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
• Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
• Provide coverage policies of the homeowners
• Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
• Provide excellent customer service and change the customers perception of Landmark /Oneguard.
• Achieve the target goal of 95% when it comes to Quality score.
• Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.
• Attendance goal per month is 3% below.

• At least SHS Graduate is encouraged to apply
• 1 year customer experience in BPO Voice - Customer Service experience required
• Above average when it comes to English communication skills
• Must be good when communicating through email.
• Expert in multitasking & must be good in handling escalation calls
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience developmen

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!

Position: 17118796314 - Finance Manager
Working Hours/Shift: M-F, Full-time, 40 hours a week; semi - flexible, overlap 09:00 AM - 01:00 PM UTC / 05:00 PM - 09:00 PM Philippine Standard Time
Salary Range: $ 900 - 1500 USD

Customer Relationship Management:

• Maintain and update customer databases.
• Monitor active customer accounts and interactions.
• Assist in analyzing customer feedback and usage data to enhance customer experience.

Financial Management:

• Oversee and manage invoicing and payment processes.
• Ensure accurate and timely financial reporting.
• Assist in budget preparation and monitoring.
• Liaise with accounting and finance teams for financial reconciliation and audits.

Operational Support:

• Coordinate and optimize internal operational processes.
• Assist in project management and ensure timely delivery of services.
• Support the preparation of operational reports and presentations.
• Manage and organize administrative tasks and company documentation.
  
  

Technical and Analytical Support:

• Leverage technical skills to optimize operational tools and software
• Conduct data analysis and provide insights for decision-making.

Collaboration and Communication:

• Collaborate effectively with team members across different departments.
• Communicate with external stakeholders, including customers and vendors.

Qualifications:

• At least 2 + years of experience as a Finance Manager;
• Experience working with a German client/company is a huge advantage
• Proficient with using ZOHO Accounting software
• Proficient with banking software is an advantage

MedCore Solutions, Bizforce's medical division, is seeking for skilled WFH Rheumatology Medical Billers to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home permanently and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for the care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• At least 3-5 years of experience as a US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of the healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• At least 1 year of experience in Physical Therapy billing
• Preferably with experience in Agile EMR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

About Us

Join our dynamic influencer marketing team, where we connect brands with creative voices on platforms like TikTok, Instagram, and YouTube. We're looking for a Customer Support Specialist who thrives on engaging with influencers and resolving their queries with efficiency and empathy.

Role Overview

In this role, you'll be the primary support for our network of influencers, ensuring they receive timely and effective assistance. Your day-to-day will involve managing a high volume of communications and using available resources to solve problems independently.

Key Responsibilities

• Engage daily with influencers, responding to emails and direct messages with clear, concise, and friendly communication
• Independently address and resolve influencer inquiries, using available resources and information to find solutions
• Efficiently categorize, prioritize, and manage influencer queries to ensure timely responses
• Collect and relay influencer feedback to relevant teams to improve services and satisfaction
• Maintain accurate records of interactions, issues, and resolutions
• Inform influencers about policies, procedures, and best practices to help them navigate our services
• Collaborate with other teams to streamline communication and resolve complex issues

• Strong writer with good English skills, capable of composing clear and engaging messages
• Quick to identify and solve problems, making decisions with available information
• Able to handle a high volume of communications efficiently, with an eye for detail
• Understanding of influencers' needs and challenges, providing supportive and friendly assistance
• At least 1 year of prior work experience in a customer support role, demonstrating an ability to manage inquiries and resolve issues effectively
• Flexible and able to adapt to a dynamic environment, managing changing priorities effectively
• Available to work during Central European Time (CET) hours, accommodating our global influencer network

Position: Senior Front End Engineer

Work Hours (Client): Mondays to Fridays, Must be willing to work in a flexible schedule to collaborate with team members in different time zones when necessary.

Pay Range: Upto - $2500/month

Duties and Responsibilities:

• Design, develop, and implement user interface components and web applications using React, Redux, and TypeScript.
• Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience.
• Ensure the technical feasibility of UI/UX designs and translate them into high-quality code.
• Optimize application for maximum speed and scalability while ensuring application security.
• Maintain and improve website, troubleshoot issues, and ensure high performance across all devices.
• Participate in code reviews, mentoring junior developers, and enforce software development best practices.
• Stay up-to-date with emerging technologies and industry trends to apply them into operations and activities.
• Work closely with backend developers to integrate user-facing elements with server-side logic.

Minimum Requirements:

• Minimum of 7+ years of engineering experience, with a significant portion dedicated to front-end development in an agile environment.
• Exceptional programming skills with comprehensive experience in React, Redux, and TypeScript.
• Strong proficiency in HTML5, CSS3, and modern front-end build pipelines and tools.
• Experience with prototyping tools like Figma for designing and iterating on UI/UX designs.
• Familiarity with module bundlers, such as Webpack, and understanding of front-end optimization and performance techniques.
• Comfortable with submitting to a background and reference check.
• Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, dynamic, team-oriented environment.

Snapshot of the role:

Our Sales Support Representatives will be responsible for building trust and rapport with prospective customers to help them understand the benefits of solar.

Core Responsibilities:

• Perform outbound calls with prospective customers and follow up on warm leads
• Responsible for setting of appointments

• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Complete other tasks as deemed appropriate by the supervisor
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

• At least SHS Graduate
• Must have 1-year sales outbound cold calling experience in a call center setting.
• Outstanding negotiation and communication skills.
• Sales mindset and money-motivated.
• Self motivated, driven individual
• Experience handling high call volume

• Proficient in using technology; laptop, pc, tablet etc
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)

• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities

• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development