What an Analyst does at Visa:

The Asia Pacific (AP) Client Success Management Shared Services team provide knowledge and expertise on market technology and infrastructure for Visa issuers, acquirers, processors, fintech and merchants.

The Client Success Management Shared Services Analyst is responsible to manage post-sale and operational relationships for a significant group of Visa’s growth clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance. This position is at an intermediate level and requires execution, analytical skills, and solid client relationship abilities.

In this role, you are expected to:

• Manage operational support and fulfilling service needs of moderate complexity for Tier 3 clients. This includes respond to inbound client queries as well as outbound proactive client engagement.

• Play a critical role in working with the client to identify operational efficiencies, manage assignments such as client initiative or change requests that are diverse in scope, and search out appropriate courses of action.

• Act as liaison for the client to provide technical expertise to structure effective program or solutions, service change support and system enhancement support.

• Develop communications for clients outlining initiatives and mandates (and the required client changes), and providing compelling rationale for the need for such change.

• Manage these communications end-to-end, distributing to clients and governing responses and subsequent delivery of change.

• Deliver and support biannual business enhancements and all Visa mandates.

• Manage incident management - identify and analyze processing problems and identify customer impacts to provide report as appropriate

• Be accountable and serve as an escalation point for high impact or complex issues encountered by L1, L2, and L3 support team or country team.

• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.

• Partner with Account Executives to identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality and revenue.

• Provide handholding to clients on VisaNet operations and technical matters utilizing self-paced online course or webinars.

• Ability to upsell value-added services to bring revenue and optimize business.

• Stay current with industry and client trends and maintain a working knowledge of Visa products and services.

• Identify and implement opportunities to improve the client experience by streamlining operational processes. Collaborate with key stakeholders to drive ‘first-contact resolution by achieving scale, consistency, and automation for clients.

Why this is important to Visa

Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity to shape how we lead the management of our clients through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficiency and consultative support aligned to business objectives and critically, establishes and fosters working relationships with Visa’s clients as well as internal stakeholders across all levels of staff and management, ensuring the Client Services team are regarded as operational partners and able to effectively represent client needs. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Veterinary Service & Training Specialist is responsible for providing technical support to Sales and Farm customers in terms of disease control and swine/poultry management to help maintain customers and generate sales.

DUTIES AND RESPONSIBILITIES:

Technical Support to Farm Segment
A. Prospecting Phase

1. Provides assistance to Territory Business Manager for large farm and other Territory Business Managers in assessing the health status of animals of a potential farm customer.
2.  Conducts profiling based on data gathered from actual farm performance parameters of potential farm customers and compare it with the existing and acceptable performance standards.
3.  Analyzes and assess the data gathered on the herd/flock health status to identify the veterinary needs of the prospect farm customer.
4. Makes recommendations based on the identified needs of the potential customer.
5. Works with the Territory Business Manager for large farm and other Territory Business Managers in preparing a plan of engagement to prospect customer based on the data gathered.
6.  Assists the Sales team during product presentation and product launching.

B. Trial Phase

1. Uses the data gathered as input when doing feeding trials in relation to diseases or specific needs identified in particular farm.
2.  Works with the Nutrition Services & Training Specialist in the design, cascade and implementation of trial protocols when doing feeding trials.
3. Creates reports and status updates on current feeding trials.

C. Maintenance Phase

1.  Assists in the identification of strategies and tactics on how to develop and maintain a farm account.
2. Herd/Flock health status monitoring of farm customers which covers the general health status of the farm, feed performance, disease occurrence and doing necropsies as an aid in determining cause of diseases and mortalities.
3. Prepares a report on status of farm customer after farm visits can be general or based on specific cases/complains or situations.
4. Conducts training and seminars for farm personnel or technicians on swine/poultry management.
5. Offers solutions regarding farms’ health-related concerns, and if necessary recommend vaccination programs and medication regimens.
6. Helps in the diagnosis of a disease by submitting sample specimens to a regional/national animal disease diagnostic laboratory as necessary.

Technical Support to Distribution Market Segment

1. Provides technical assistance to Agri-Centers’ customers in solving animal health-related issues, recommend appropriate vaccination and medication programs.
2. Conducts training & seminars on swine/poultry diseases and management which can include current customers, prospect customers and Animal Production Specialists.
3. Assists Sales team during product launch to Agri-centers and distributors.

Technical Training to Sales Team

1. Equip the Sales team with basic knowledge and technical know how on swine / poultry management through training.
2. Conduct assessment of Territory Business Managers and APS in order to identify their training needs on technical competencies at least once a year.
3. Formulate / design and execute training programs for TBMs based on the assessment and identified training needs.
4. Do re-evaluation by doing annual assessment to determine the effectiveness of the training programs conducted to further address if there are still deficiencies.

Other Duties

1. Performs other job-related duties as assigned.

About the job

Reporting to the Recovery Supervisor, this Associate role is responsible for supporting the Recovery team in order to fulfill and optimize the recovery operations, including the systems and methods; he/she is also involved in optimizing the revenue from products that would otherwise not be possible to sell.  Also, he/she must ensure a positive shopping experience for the customers, so they will return and shop with us again over time.

Your assignment

• You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
• You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
• You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience;
• You provide sincere customer service by listening to customer’s complaints and offer solution leaving the customer with a positive impression;
• You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state;
• You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
• You observe internal rules, policies, and operational procedures and promote workplace safety and quality;
• You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability;
• You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

1. Cash Receipts –
o Record deposits daily: download daily bank activity for all six business entities (IQEQ Fund Services, IQEQ Technology Services, IQEQ Tax Services, Blue River Technologies, Greyline Partners, and IQEQ Outsource Services) and input into accounting software (currently QuickBooks).
o Run Bill.com sync with QuickBooks.
o Run sync with Connect Booster.
o Reconcile daily bank balances for all six business entities to ensure all deposits are recorded.
o Record payments received on AR sheet.
o Sync payments to ConnectWise daily upon completion of bank reconciliation.

2. Accounts Payable –
o Record new invoices received in Payables spreadsheet.
o Input invoices into Bill.com and ensure the correct approver is selected.
o Save invoices copies to corresponding vendor folders.

3. Ad hoc accounting projects, including month end accounting close task assistance.

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.

What a Director, Credit Risk Management does at Visa:

• Lead and drive new credit risk solutions in a complex, high-risk emerging markets where the economic and geo-political landscape can be unstable.
• The complexity of markets requires an experienced Director to engage with the Business and client’s senior management for multi-regional and strategic clients in Asia Pacific.  Any mishandling of the relationship will be costly to Visa and take years to mend.
• A seasoned credit specialist with at least 12+ years of deep knowledge of the emerging market risks, possess strong command of the English language with sharp acumen.
• This position also supports new and weaker fintech applicants that requires keen eyes to assess and monitor the risks of the growing Fintech portfolio in Asia Pacific where the regulatory and legal framework are still not well established in under-developed countries.
• With increasing cryptocurrency wallet providers and new fintech players that are not well capitalized emerging in higher risk markets, the incumbent is expected to provide innovative solutions to manage the credit risks of these clients.  This often involves educating the AEs and negotiating with C-Suites from clients on CSR’s requirements.
• Lead Visa’s key market initiatives and ensuring that proper processes are in place to support credit due diligence and ongoing monitoring.
• Lead cross-functional and cross-regional projects by contributing and providing appropriate advice from a credit perspective.
• Collaborate with Global CSR, Account Executives and risk stakeholders across the organization to understand new complex payment flows and recommend appropriate mitigating measures and new collateral options to manage the credit risks.
• Initiate and provide ideas in automating and enhancing risk management tools for effective ongoing monitoring and ensure timely response to market shifts.
• Provide proactive insights and scenario modeling to effectively manage the settlement risks of AP portfolio.
• Ensure Credit Risk Policy and Procedures are adhered to when assessing new clients and renewals of existing clients.
• Provide training, strategic support and recommendations to empower Account Executives with predetermined collateral options.
• Lead complex projects and meetings, deliver presentations and able to interact with all levels of Visa management as well as Client senior management.

The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa:

As a Director in the AP Region, the incumbent is responsible for ensuring that credit losses for Visa is minimized while working towards deeper business collaboration to support the regional growth strategy. This involves working collaboratively with project teams to deploy enhanced monitoring and optimize models to mitigate losses.  The goal is to automate risk identification to gain operational efficiency and faster credit decisioning.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

·       Collateral solutions to mitigate losses.

·       Support key projects in Asia Pacific to support business growth while protecting Visa.

·       Lead projects in Asia Pacific to effectively monitor credit risks and gain operational efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Reporting to the Kitchen Production Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Open Positions:

For Fresh Graduates:
1. Laboratory Analyst I (Licensed Chemist/Chemical Technician) (Makati, Masbate & Didipio)
2. Laboratory Analyst II (Licensed Chemist) (Didipio)
3. Certification Sales Executive
4. Telemarketing and Customer Service Associate
5. Operations Coordinator
6. Staff Assistant

For Experienced Candidates:
7. IT/ISMS Auditor
8. RBS Auditor (APSCA)
9. Course Content Developer
10. FP&A and Business Controller – PH Finance
11. QHSE Team Leader
12. Tax and Compliance Manager
13. HR Director – HR
14. Business Development Executive (Fixed Term)
15. Calibration Engineer
16. EHS Specialist 1 and 2
17. Food Auditor
18. Safety and Audit Manager
19. NMS Supervisor
20. Trade Services Manager

CBE Specialist

Procure to Pay Analyst - Fixed Term

Data Validator

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

The Software & Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

Responsibilities 

Our Customer Communication & Engagement Specialists are responsible for ensuring an outstanding service experience across our Social Media channels, for customers interacting with us in a private message. Timely, easy and personal service is the goal, striving for first contact resolution for all interactions. Social is a channel we want to build on and grow, offering customers more options to obtain service from us. Typical enquiries include: 

Respond and resolve customers concerns to ensure a balance between optimum outcomes for the customer and the business in accordance with brand values, company standards and service levels. 

Ensure an efficient service experience that is personal and empathetic, striving for first contact resolution and a reduction in repeat contact – solve the customers enquiry first time round! 

What will a normal day look like? 

• Working with other departments to achieve a resolution 
• Receive and assess customers queries across all Social Media channels 
• Understand the customers concerns to determine the most appropriate approach for resolution 
• Making decisions based on customer enquiries and intercept any potential issues 

The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems.

• Maintain rosters in line with business and staff requests.
• Maintain real time activities for a clear view of rostering data
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Work with the business to ensure that key tasks performed drive Business Success.
• Maintain a high level of professional communications with internal and external stakeholders
• Accuracy in all work completed
• Adherence to your schedule
• Maintaining a high standard of output while completing tasks within reasonable timeframes.
• To perform other related tasks as necessary from time to time.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Job Summary  

• To provide and ensure the timely and high quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.  

• Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements.  Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and weaknesses.  

• This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables.  

• To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ Philippines Inc.'s policies and procedures.  

Core Responsibilities   

• Responsible for the preparation of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients.  

• To ensure all deliverables are timely and accurate   

• Acquiring knowledge of designated clients' requirements and deliverables.  

• Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements  

• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role  

Tasks & Duties  

Cluster Client Delivery  

• Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables.  

• Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements.  To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant.  

• Delivers consistent and quality information within the agreed timeframes.  

• Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.  

• To be knowledgeable with the components of the reports generated by the appropriate platform/s.  

• To be able to review outputs and all other deliverables prepared.   

• To address review comments.  

• Takes ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours.  

• Escalates any job-related issues and concerns to the appropriate authorities in a timely manner.  

• Provides support to the rest of the team and other teams, as needed.  

Workflow Management  

• Ensures timesheets are completed daily and accurately filed for all hours worked knowledge and understanding of the clients’ agreements,   

• Sets up, monitors, updates and closes all deliverables via the workflow planner  

Systems  

• Understands and uses best practice on accounting platform/s.  

• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.  

Risks  

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.   

• Reports any breaches, complaints or errors to appropriate authorities in a timely manner.  

• Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error.  

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.  

• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. 

Key behaviours we expect to see :

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations 

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions 

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels 

• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals 

• Manages Conflict - Handling conflict situations effectively, with a minimum of noise 

• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people 

• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics 

Email Account Coordinators work closely with SMEs within the extended Merkle Digital Messaging team to execute end-to-end digital marketing campaigns and provide quality campaign execution service to clients.

Key Responsibilities:

• Drive development of email and production execution, producing timely and accurate campaigns.
• Coordinate internal and external meetings, track open jobs, and drive account management efforts including maintaining responsibility for updating daily campaigns, follow up, and organizing account documentation. 
• Prioritize and manage multiple digital campaigns simultaneously.
• Successfully support activities that drive execution of clients’ marketing strategy.
• Produce error-free work, following standard operating procedures.
• Upskilling in email platform, project management platforms, and other platforms relevant to execution.
• Responsible for campaign monitoring and pulling post-launch campaign metrics.

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.