This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
• Assigned invoices may range from moderately complex to complex transactions.
• Update client billing information and instructions and billing rates.
• Gather and review backup documentations for billing purposes.
• Perform revenue recalculation steps in Oracle.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.
• Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• May support Team Lead in data gathering and report generation.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform transition-related activities such as process training & desktop procedures creation.
• Support selected simple process improvement initiatives to streamline processes.

Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Senior Implementation Analyst does at Visa:
This position serves as Visa Project Manager for endpoint implementation services provided to Clients (Banks).  This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions.  This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.
In this role, you are expected to:

• Provide project management support to Visa clients and processors to ensure client expectations are exceeded
• Coordinate directly with client to analyze card program setup requirements to implement Visa endpoints, products and services to support the business and formulate implementation solutions
• Report client project accomplishments and deliverables to management on weekly or monthly basis
• Confidently manage client projects in parallel to product developments and a changing landscape
• Manage non-routine, complex processing requests, as well as short term tactical and strategic customer initiatives
• Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
• Build a cohesive global workgroup and involve those global workgroups in communications and decision-making.
• Prepare and maintain detailed project plans, status reports, and issues logs
• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives
• Coordinate internal Visa resources to ensure delivery on commitments

This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation

Why this is important to Visa:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
 

Projects that you will be a part of:
This role manages the efforts of Visa technical and business resources, leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa endpoints, products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What will your normal day look like?

Design, develop and implement effective and efficient, flexible and innovative best practice learning and development initiatives and solutions including eLearning modules, to build capability and meet business needs with a focus on continuous improvement.

Responsibilities

• Consult with subject matter experts and stakeholders across the business to develop holistic learning, to develop relevant competency and ensure learning outcomes are met.
• Design and build workplace learning modules based on business needs.
• Build assessments to test learner's current capability level.
• Create best practice around a blended learning approach which focuses on the business needs, takes into consideration the Client, audience, culture and local environment as well as current and emerging technologies to support the approach (e.g. Virtual classroom) 
• Design learning that is engaging and promotes knowledge retention by understanding the diversity of learners and groups of learners.
• Develop and maintain effective working relationships with subject matter experts and stakeholders to provide a high level of service and advice in relation to learning pathways to meet employee earning needs.
• Role model professional best practice behaviours and principles to identify and implement Instructional Design models to the Instructional Design role in TSA - not limited to ADDIE, Kirkpatrick, SAM Model, Gagne's Nine Events of Instructions, Merrill's First Principles of Instruction, Kemp, Action Mapping etc.
• Undertake review and evaluation of learning solutions (in consultation with subject matter experts and other stakeholders holders) to ensure they
  meet organisational requirements and support transference of learning/s into the workplace.
• Analyse training and LMS related issues and provide effective solutions and advice through the design and development process that includes learning/training needs analysis, product design, development, implementation and evaluation.
• When required assist to design additional content that will support flipped learning programs.
• Manage and/or coordinate solutions and assigned tasks to
  ensure quality outputs within the approved scope.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities 

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients. 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience. 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

The role will be supporting the day-to-day payroll services for the assigned region (ANZ) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities. 

Roles and Responsibilities:

•    Accurately and timely perform assigned activities in support to the payroll services.
•    Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
•    Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
•    Maintenance of payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
•    Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations. 
•    Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
•    Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
•    Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
•    Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
•    Participate on assigned audit-related activities.
•    Support selected simple process improvement initiatives to streamline processes.
•    Assistance with the induction of new staff including detailed briefing on payroll forms and processes. 
•    Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars 
•    Providing accurate and timely payroll information and reports to stakeholders as needed 
•    Monitor and respond to Employee Centre support requests as it pertains to Payroll Services

Responsible for organizing barista and assisting in manpower scheduling,  Oversee the cafe’s daily operation, you also need to keep an eye on daily expenses and profits, and placing orders for necessary supplies. You need to have worked in coffee shops in a variety of roles in order to succeed in this position. It's also important that you're available to work on weekends. In the end, you'll contribute to raising revenue, improving client interaction, and making our café a beloved area destination.
 

Our Sales Operation team works on a set of business activities, processes and tools that help Carousell’s sales organisation run efficiently and helps them to execute on overall business strategies and objectives.

We are looking to hire a Sales Operations Business Partner to support our regional sales teams in key markets of Singapore, Malaysia, Hong Kong, Philippines and Taiwan. 

This role will report to the Business Strategy & Operations Senior Manager:

You will:

• Act as a key business partner to your allocated sales team and market for Sales Operations related activities and analyses.

• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Regional finance and other sales operations team members 

• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)

• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)

• Provide training on sales support systems, tools and processes to all sales users.

• Facilitate thorough onboarding programs for new sales team members, furnishing them with essential tools and knowledge for successful integration

• Participate in sales strategy discussions and help gather organisational information for the preparation of new process & tool implementations.

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

Join Octal Philippines Inc. as a Network Engineer, where you will play a crucial role in designing, implementing, and maintaining state-of-the-art network infrastructure solutions that empower our business operations. In this dynamic position, you will leverage your technical expertise to enhance network performance, reliability, and security while collaborating with a talented team dedicated to delivering exceptional technology services.

• Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field

• 3-7+ years in the following:

• Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.

• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).

• Competency in at least one Technical Domain in each Product listed.

• Competency in multiple Tech Domains in at least one Product.

• Can troubleshoot across any part of the network; from end-to-end network.

• Competency in internally managed parts of the network.

• Full comprehension of the design of a given Tech Domain.

• Ability to implement and support something in given Tech Domain (if given a product, platform or solution).

• Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.

• Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.

• Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks

• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.

• Hands-on experience with Network segmentation and Endpoint security.

• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)

• Knowledge of Network Access Control and Zero Trust Network models

• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS

• High level understanding of Datacenter Virtualization and virtualized workload mobility

• Advanced knowledge of Multicast

• Knowledge of F5 Load Balancers (physical and virtual)

• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.

• Advanced troubleshooting skills

• Cisco Certified Network Associated (CCNA) required

• Other preferences: o Public and Private cloud knowledge

a. Python / Ansible and any relevant hands-on Network automation experience

b. Project management skills

c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)

d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Gov't Mandatory.

Others will be discuss

About the Role:

Octal Philippines Inc. is looking for a talented Solutions Architect who will be responsible for designing innovative and efficient solutions to meet our clients' needs. This role requires a deep understanding of software architecture, cloud technologies, and enterprise application integration. The Solutions Architect will work closely with cross-functional teams, including product management, engineering, and business analysis, to deliver outstanding solutions that drive business value.

Preferred:

o AWS Certified Solutions Architect – Associate Level (Minimum) or Professional level (Preferred) certification.

o Experience with DevOps practices and tools (e.g., CI/CD pipelines, containerization).

o Experience with database technologies (e.g., relational, NoSQL).

o Experience with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Optional Requirement (Highly Desirable):

• Experience in architecture design and implementation for Edge Computing on AWS. This includes understanding edge device management, data synchronization, and offline processing.

Communication Allowance, Health & Life Insurance & Others

Purpose of the Job

To support the Facilities team in securing high quality of paintwork throughout the store in a simple, safe and cost- and time-effective way. This will contribute to consumers' perception of the IKEA brand and the IKEA retailer as a high-quality and affordable home furnishing specialist.

Responsibilities of the Job

• Prioritise work to meet the needs and expectations of store visitors and minimum disruption when working on the shop floor;
• Secure high quality, simplicity and cost-consciousness in the execution of work by using best practises and following routines;
• Implement the agreed store action plan with a sense of urgency and an eye for detail in order to support the creation of a strong visual impression in the store;
• Be conscious of the importance of safety at all times while working on the shop floor and take fast action when safety is compromised;
• Plan and order materials and resources and ensure costs are accurate and agreed;
• Reduce the environmental footprint and minimise costs by working consciously with resources and materials, and maximising opportunities to recycle and reuse materials;
• Stay up to date with knowledge about painting to increase quality and efficiency.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members. 

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
•  Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Three years of supervisory experience in a related field (especially email and chat support).
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Responsibilities:

• The Team Managers' primary focus is to oversee, coach, and develop Customer Care to respond to customer, supplier, and dynamic partner inquiries, resolve issues, and answer various questions.
• The Team Manager will monitor email/call volume, email backlogs, and actions/responses of the agents to maintain and improve the resolution's quality and integrity.
• Assist in agent goal-setting practices. 
• Take escalated calls.
• Strong collaboration with the Training department. 

The role will be responsible for the technical support of the project controls function on projects and proposals, delivering output by following defined procedures and processes, focused on repeated tasks. The Project Controls function provides the support, tools and systems experience necessary to manage effectively and proactively, control and report on cost and schedule for concurrent projects throughout the organization.

Responsibilities & Duties

• Supports PM and project teams on more simple, lower risk projects.
• Learn and use company’s Project Management platform, job cost reporting and financial system.
• Contributes by working on projects of limited complexity/within accounts in a technician or administrative capacity.
• Under direct supervision, follows written instructions and established procedures to accomplish assigned and standardized tasks. 
• Applies basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. 
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Performance commitment process and begins updates to commitment log for purchase orders and subcontracts.
• Ensures changes to document in a timely fashion to meet set deadlines.
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Follows standardized procedures but may have to use discretion to complete project.
• Ensures document tracking and production system is maintained.
• Prepares and maintains a document control system for all forms of documentation.
• Makes copies of drawing for production and other company employees.
• Assures that all completed documents have been signed-off by the appropriate personnel.
• Distributes copies of documents to the appropriate personnel.
• Implements and follows company quality assurance program procedures.
• Develops fundamental knowledge in planning and scheduling concepts and principles including effects on financial performance.
• Familiarize basic scheduling and cost baseline fundamentals, concepts and principles
• Develops familiarity with data sources for schedule development.
• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.
• Work with the Team Lead and/or senior members of the team to address issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Escalate issues and concerns to the Team Lead/Supervisor for timely resolution

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Create and distribute assigned offer letters
• Collects onboarding documentation and processes
• Process requests relevant administer changes of assigned offer letters
• Acts as point of contact for all questions related to pre-employment activities from candidates, relevant prehire actions to the recruiting processes, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

Job Brief:

This role is primarily responsible for providing routine transactional support on assigned time and labor processes to ensure the accurate posting of timecard transactions based on standard processes and in compliance with relevant regulations & policies.

Responsibilities & Duties

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 2 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Basic knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Basic knowledge in using Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.

Attributes

•  Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

• Optimise sales and long-term profitability, decide on gross margin and profit budgets, as well as drive our ambition of being first choice for home furnishings, including ecommerce.
• Work with the other functions within the Country Commercial Team to develop long-term strategies, engage partners, execute tactical plans, establish clear goals, and translate ideas into realities that are in line with our business plan and commercial priorities.
• Know our global priorities, our range, life at home, and competition to meet the needs of our customers at home.
• Analyse the qualitative performance of our market, and ensure the Service Office Selling team in Philippines leads and supports their matrix in existing and new IKEA stores; with a solid understanding of retail basics, easy buying process, and having a complete customer offer.
• Work with the Store Sales Managers to help them make improvements to their customers’ shopping experience, and working with them to develop their commercial skills.

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing,
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

As a Customer Support Advisor - German Language you will be reporting to the Customer Support Team Manager you will be part of the Customer Service Department.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?
Seize the opportunity and find out more about us!
We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you will do

• Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

A Business Support Manager is a senior-level professional who oversees the planning, coordination, and implementation of business support activities to ensure the smooth operation of an organization's business processes. The primary responsibility of a Business Support Manager is to lead and manage a team of Business Support Analysts and other support staff to deliver high-quality support services to various business units.

Key Responsibilities:

• Manage budgets and financial resources, ensuring that expenses are controlled and allocated efficiently.
• Build and maintain relationships with key stakeholders, including business leaders, team members, and external partners.
• Oversee the development and implementation of process improvements, working closely with business leaders and stakeholders to identify areas for improvement.
• Develop and implement business plans, strategies, and goals to support the organization's overall objectives.
• Develop and maintain effective communication channels with stakeholders, including regular reporting, progress updates, and issue resolution.
• Lead change management initiatives, ensuring that changes are implemented smoothly and with minimal disruption to operations.
• Ensure that quality standards are met, conducting regular audits and assessments to identify areas for improvement.
• Collaborate with other departments, such as Finance, and Human Resources, to ensure that business support activities align with organizational objectives.
• Identify and mitigate risks associated with business support activities, ensuring that the organization is protected from potential threats.

• Processes all room reservations via phone calls, emails, and Opera which may include booking changes and cancellations.
• Ensures accuracy in reservation entries by checking for duplicate bookings and history, and accommodating and documenting requests while implementing hotel standards.
• Implements revenue management strategies such as upselling, recommendation of hotel facilities, services, and hotel restrictions.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Intercom CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Octal Philippines Inc. is an innovative IT solutions provider looking for a dedicated and experienced .NET Developer to become a key part of our development team. In this role, you will be engaged in the design, development, and implementation of applications using the .NET framework. This is a fantastic opportunity for individuals who are passionate about software development and are eager to contribute to exciting projects in a collaborative environment.

• Computer Science, Engineering or Accounting Degree

• At least 3 years analysis, design & programming work experience

• With Accounting Background or development of Accounting Systems experience

• Skilled in MS SQL Server 2003 and above, C#, VB.net, HTML/CSS/Javascript, Web Development experience

• Reverse engineering skill

MUST HAVE:

• SQL, C# or VB.NET and HTML/CSS/Javascript (Web Development)

• Plus: NodeJs, PHP, Go and Mobile development experience

Join Octal Philippines Inc. as an IT Manager
As an IT Manager, you will play a crucial role in overseeing the company's IT strategy, ensuring that our technology solutions align with business goals. You will manage our IT infrastructure, lead a team of IT professionals, and drive initiatives to enhance efficiency and security across our operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 5 years of experience in IT management within the banking industry.

• In-depth knowledge of banking applications, and user support, regulatory compliance, and risk management.

• Demonstrated experience in managing IT budgets, resources, and vendors.

• Strong leadership skills with the ability to motivate and develop a technology team.

• Excellent communication skills to liaise with stakeholders and convey technical information effectively.

• Familiarity with project management tools and methodologies for successful IT project execution.

• Capability to identify and implement innovative technology solutions to enhance banking processes.

• Results-oriented mindset with strong analytical and problem-solving abilities.