The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (ie. Java,Java script, Python, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework
• Supports functional validation and sprint activities
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Test both front end and back end application using SQL (MSSQL)
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies
• Lead scrum test teams by example - encourage collaboration, contribution and commitment to the teams shared goals.

Guide and mentor junior team members on latest trends in automation.

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

This role supports various finance ERP and reporting applications including configuration, maintenance, administration, and process documentation.  This position will report to the Finance Business Systems Administration Manager. 

• Administering, configuring, and providing end user support for finance system ERP applications and reporting tools
• Be a power user / highly proficient user of our financial systems, always communicating various features to stakeholders and sharing best practices to support user training.
• Help to streamline finance processes you support. Understanding the impacts of changes recommended and how to translate them into business requirements
• Develop and maintain system process documentation, job aids and flows
• Participate in scheduled system upgrades including regression / patch testing
• Be a change advocate, leading finance community towards modernization of technologies and processes.

Arch is seeking a proactive, results-driven individual to join our Global Internal Audit (“IA”) team as Senior Internal Auditor. As a Senior Internal Auditor, you will gain hands-on experience with business and technology processes, risks, and controls. You will also build direct relationships with key business, technology, and audit leaders as part of your efforts to conduct risk assessments, develop process and control documentation, perform audit/testing procedures, and identify process and control improvement opportunities. The Senior Internal Auditor may also lead aspects of Internal Audit projects and/or SarbanesOxley (“SOX”) program activities. This position offers the opportunity to be a leader now and grow through
demonstrated performance.

• Serve as a team member on Audit/Advisory projects and/or SOX program efforts
• Perform Audit/SOX activities including interviews, walkthroughs, testing, wrap-up, and issue follow up
• May lead certain aspects of Audit/Advisory projects and/or SOX program efforts including engagement
• planning, depending upon skillsets and project requirements
• May oversee Internal Auditor(s) on projects, depending upon skillsets and project requirements
• Participate in the SOX and Audit Plan development process

Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.

RESPONSIBILITIES

• Troubleshooting escalated technical problems

• Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution

• Building internal support related tools and documentation

• Participating in requirements, design, and roll out of new products and services

• Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development

• Creating, editing, and distributing customer notifications

• Taking part in the after-hours/weekend on-call rotation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Responsibilities:

We’re looking for a person who will support our graphic design initiatives for both print and web. The right candidate will have a passion for design, be self-motivated, and have the ability to express their ideas effectively. You will report to the Operations Manager, but also work with other departments up to the CEO level, as your work will involve the global direction of brand.

Your day-to-day missions will be to:

• Create line drawings and graphics based on photos and reference manuals
• Review and photography of product samples independently.
• Work and adhere to existing brand guidelines and designs
• Create and design packaging based on style guide requirements of our customers
• Create brochures or marketing material for the department
• Interact closely with Technical Writers, Project Managers and other Graphic Designers
• Work in ad-hoc project support and other duties as assigned by the department manager

Your responsibilities will be to:

• Work closely with the Translation Team and Technical Writing Team to develop target-language InDesign files

• Text layout and multilingual typesetting, Desktop Publishing based on clients’ briefing and internal guidelines

The Protocol Specialist ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compiles product checklists based on our client’s specifications and our inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensures that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Analyst, Technical Solutions - Acceptance does at Visa:

The Analyst, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This role will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to:

• Provide technical consultation and problem resolution to clients

• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution

• Build and enhance positive working relationships with key clients and internal stakeholders

• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate

• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident

• As part of a global team, keep peers and relevant stakeholders informed and provide updates

• Manage all acceptance solution operational activities

• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders

• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for all supported services

• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally

• Proactively notify clients regarding any widespread or business critical problems with the application,

• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements

• Follow the Sun support, as appropriate

Why this is important to Visa:

The Analyst, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

·       Working with the in-country team to expand the business in the market

·       Working with regional and global client services counterparts deliver a seamless client experience

·       Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

You'll play a key role in supporting our Corporate Client Services team, providing exceptional corporate secretarial administration services to your portfolio of clients.

You will be responsible for drafting resolutions; preparing minutes for general meetings, sending reminders on deadlines to hold Annual General Meetings, and keeping the statutory books in order.

Responsibilities

• Responsible for generating and preparation of documents and forms required for the portfolio of clients
• Ensuring the smooth running of day-to-day relationships with cluster and consistent delivery of client reporting/information accurately and on time
• Ensuring that support is provided to your immediate supervisor to complete the required deliverables for the clients and be proactive in defining areas needing attention or support
• Know the specifics of designated clients including understanding their structure and any agreements they have in place
• Minimise risk to IQEQ by ensuring all procedures and checklists are followed

· Ensure correct and timely issuance of the report to be used by the importer in releasing the goods at Customs to facilitate trade transaction.

· Assess product and/or exporter risk levels, identification of product essential requirements and following the Business Rules on Import Verification Program (IVP), Harmonized System (HS) classification, import eligibility, country instructions and other related references.

· Provide technically appropriate product classification following the HS code system by using all available references submitted by the parties involved.

· Evaluate transactions and provides valuation opinion based on valuation methodologies to confirm the correctness of prices being declared by the trade parties.

· Assist in providing reports that shall be used at the country of destination.

· Liaise with Trade, Valuation, and Inspection Centres to get additional information required during processing of files.

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.

Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.

Conduct in-depth investigations and maintain accurate, thorough documentation.

Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.

Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.

Contribute to the development and enhancement of internal policies and procedures.

Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for an Accounts Receivable Associate to join our team. The ideal candidate will be responsible for processing and monitoring incoming payments and securing revenue by verifying and posting receipts. You will also be required to resolve discrepancies and take appropriate actions. If you have a strong attention to detail and excellent organizational skills, we encourage you to apply!

Fredley Group of Companies brought to the Philippines different international brands such as Macao Imperial Tea, Nabe Japanese Izakaya & Hotpot, Mitasu Yakiniku, New York Fries & Dips, Liang Crispy Roll, 11 Bakes and Cafe Kitsune.

Currently, we need talents who could help us with our modest success.

TALENT AQUISITION ASSOCIATE

Position Summary

Responsible for assisting the talent and culture team; with end-to-end recruitment.

Essential Duties and Responsibilities

• Maintain and improve the Applicant Tracker and or Employee Database.
• Handles hiring Associate level and Store-based positions (end to end).
• Monitor the performance evaluation of employees under training and probationary employment.
• Assist in strategic planning and sourcing of candidates - increase the visibility on social media platforms.
• Foster long-term relationships with the candidates.
• Helps the Franchisees on hiring by forwarding received resumes.
• Any related assignments

Job Requirements

Education

Bachelor’s degree in Psychology, Human Resources, Business Administration, or equivalent is required

Work Experience

• At least two (2) years of experience in Talent Acquisition
• Preferably in the field of Food and Restaurant Services

Relevant Skills

• Strong interpersonal skills
• People-person
• Experienced in doing massive hiring for the store-based position
• Excellent communication skills in English and Filipino both written and verbal, another language/s is a plus

Working Conditions

• Amenable to work from Mondays- Fridays in Biak na Bato, Quezon City.
• Can start immediately

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

Hi! We’re Smartsourcing, looking for a Senior Accountant who can work with us full-time and on-site!

Earn up to P60,000!

Where?

Be a part of the Smartsourcing crew

MedCore Solution, Bizforce's medical division, is seeking a skilled WFH Medical Accounts Receivable Specialist/Medical Biller who is proficient in AthenaHealth to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home on a permanent basis and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing. Upon your request our team of certified coders, can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

• At least 3 years of experience as US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• Has experience in using AthenaHealth EMR/EHR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: TBD (US work hours)

Duration: Full-time Steady state

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

In this role you will work with cross-functional team members to help respond to Requests for Proposals (RFPs), and Requests for Information (RFIs) and manage the proposal development process to ensure on-time delivery of compelling, compliant, and well-written proposals.  This requires an in-depth understanding of the company's products and services and as such you will work closely with the product and sales teams.  You will be the company's product subject matter expert.

The position involves researching, writing, and producing a high volume of client-facing documentation on behalf of our company in support of an array of our products. This role will successfully communicate and collaborate with a variety of internal stakeholders including, Project Management, Sales, & Engineering leads and other subject matter experts, as needed - and thus, is a highly visible role. 

The Solutions Consultant should exhibit strong written and presentation skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively. The successful candidate is expected to be a self-starter, multitasker who works well under pressure, and follows through on tasks. We are looking for a strong team member who leads by example and keeps the team informed of changes.

Key Responsibilities

• Assist the sales team in qualifying opportunities, documenting the solution and delivering an outcome to customers.
• Facilitate on-site and remote product demonstrations and deliver proof of concepts.
• Prepare responses to RFIs and RFPs - own proposal kickoffs and debrief meetings, as well as prepare detailed proposal plans, schedules, outlines, and compliance matrices for all phases of proposal development.
• Work closely with Product, Operations, Compliance and other teams as needed to formulate responses aimed at winning new business and ensuring a consistent message is articulated throughout RFIs and RFPs.
• Assist in building relationships with partner organizations within the AP region.
• Solicit management reviews and approvals during proposal development
• Lead and/or support the development and submission of winning bid responses by working with internal experts as required
• Maintain, augment and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids
• Provide technical advice and support to customers on site as needed.
• Work with the product, support and sales teams to ensure customer satisfaction and retention.
• Own and manage end-to-end product launch with the clients
• Utilise solution selling tactics, ask strong discovery questions, uncover pains & problems from customers using a range of sales methodologies
• Work closely with Product managers and provide voice of the customers and continuously improve Zai’s product suite.
• Generate strong relationships through events outside of your core hours such as Expo’s, MeetUps, Industry Panels, Industry influencers and key lead channels

Key Stakeholders

• Finance
• Product
• Commercial Teams
• Customer Experience

Subject matter knowledge and experience

• Strong technical background/knowledge with a focus on API and integration/payment gateway technologies, able to build great relationships with highly technical customers
• Bachelor’s degree, or equivalent in relevant experience
• Extensive experience in payments, technology, SaaS and writing winning response documents
• Proven ability to work across organizations with effective communication, leadership, and project management skills
• Proven attention to detail
• Excellent writing, grammar, and spelling ability
• Excellent presentation and written/oral communication skills
• Ability to work in a deadline-conscious, results-driven environment
• Experience working independently within a fast-paced, high-growth & agile environment, self-driven and outcome oriented (Internet/Software companies)
• Excellent presentation, diplomacy & negotiation skills with outstanding verbal & written communications, developing proposals & decks for customer/prospects presentations
• Tech Stack: CRM (Salesforce, HubSpot) G-Suite, Slack, Atlassian Suite (Confluence & Jira)

Skills and Competencies

• Strategic thinking in order to take vision through to reality
• Negotiation and Conflict Management skills
• Team-building and Interpersonal skills
• Understanding of business acumen
• Excellent communication skills

The Risk Operations Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Activation and maintenance of locally approved credit obligors in the credit system
• Preparation of credit approvals (CA) document in the credit system based on the data provided by the RM and Risk for Annual Review, Interim, Extension and Initial following the established procedures, policies and checkpoints;
• Input and maintenance of approved credit facilities in the credit system (e.g. facility creation, allocations/re-allocations, facility amendment, cancellation, classification, special handling instructions, and updates using “As Of” functionality);
• Ensure that the credit approvals are obtained and in compliance to the credit policy.
• Review and rectification of data exceptions.; month-end adjustments on credit facilities via "as of" functionality. Monitoring, completion/filing of fully approved workflows;
• Monthly reporting of Expiring CAs and Expired CAs;
• Checking of approval for Classified Credit Review if in compliance to the credit policy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Organizational and time management (prioritization of tasks, multi-tasking, etc.); Attention to detail/Quality orientation; Customer focus; Ability to work under pressure; Excellent communication skills, interpersonal skills/teamwork; Business writing skills; Flexibility and adaptability to change; Analytical thinking; Basic computer software skills such as Microsoft Outlook, Word and Excel

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.

III. DUTIES AND RESPONSIBILITIES

1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.

2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.

3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.

4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.

5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.

IV. QUALIFICATION

Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.

Background with customer service or sales is a plus.

Typing Speed of 40 words-per-minute with 95% accuracy,

Good verbal and written communication skills,

Customer service oriented and keen to details.

Must be willing to undergo training.

Must be willing to work onsite in Cebu City

Company Name: IPASS Business Processing Services Inc.

Set Up: Day Shift - Office Based - Full Time

Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City

Job Types: Full-time,

Salary: From Php15000 per month

Benefits:

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

10 hour shift

Day shift

Monday to Friday

Supplemental pay types:

13th month salary

Commission pay

Overtime pay

Performance bonus

Sales: 6 months to 1 year (Preferred)

Customer service: 6 months to 1 year (Preferred)

Job Description: We are seeking a detail-oriented and experienced Closing Agent to join our team. As a Closing Agent, you will be responsible for ensuring a smooth and efficient closing process for our clients' mortgage transactions. The ideal candidate will have a strong understanding of mortgage lending, excellent communication skills, and the ability to manage multiple tasks with precision.

Qualifications:

• Proven experience as a Closing Agent in the mortgage industry (At least 8 months).
• Strong knowledge of mortgage lending regulations and documentation.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Familiarity with industry software and tools.
• Ability to work collaboratively in a team environment.

Responsibilities:

•                 Validate Scheduling Notes in LOS and keep the title co notified about closing date/location/time.

•                 Review Loan Officer comments in LOS for specific instructions.

•                 Check if Rate lock and Loan Approval Date is valid.

•                 Review if Initial CD is disclosed.

•                 Check if the Early Close date is on or before closing date.

•                 Check if Borrower is current on his Mortgage Payments

•                 Validate Borrower/Co-borrower and NBS requirement.

•                 Update Vesting information as per Unsigned Deed and/or Clear to Close document.

•                 Validate Property Address on all the supporting documents.

•                 Review Appraisal for Occupancy Type, Property Type to match LOS.

•                 Validate Recession Date, Disbursement Date & First Payment Date base on Closing Date

•                 Set-up Escrow in LOS by validating Tax Certificate, VOM, Net online.

•                 Set-up Hazard Insurance based on Active Insurance Policy and the Servicing website.

•                 Pull Payoff if escrows are disbursed after last Payoff pulled date and update on LOS.

•                 Update Title Fees and Payee Names on LOS from Title Fee Sheet at CI stage and from Draft CD at Collaboration stage.

•                 Update TRID - Refinance Payoff and Escrow Credit Transfer as per Latest Payoff

•                 Update TRID Contacts (Settlement Agent / Lender) in LOS

•                 Review and cure Tolerance as applicable.

•                 Review and update Highest Lender Credit honored as per LE and CD

•                 Run FHA Refinance authorization – Only on FHA Loans

•                 Review loan amount per guidelines and for any correction request U/W for re-final approval.

•                 Cash to Close to be setup based on loan product / sales notes.

•                 Run Automated Compliance Review

•                 Print and Validate documents for accuracy.

•                 Print and Post Closing Instruction into Title Co website.

•                 Update & complete all prior to CI Tracking Conditions

•                 Responsible for moving the file into Closing Instructions

•                 Validate Title Draft CD for final CD collaboration.

•                 Print and validate final docs for accuracy.

•                 Print and post final package on Title Co website.

•                 Update & complete all prior to Documents Out to Closing Tracking Conditions

•                 Responsible for moving the file into Documents Out to Closing milestone.

•                 Any deficiencies in loan post docs out must be addressed and revised docs are sent to title co.

•                 Communicate with title co about new docs and hold the responsibility until the loan gets closed with new docs.