ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Our offices in Manila:

• Makati Office: 4th Floor Maria Cornelia Building, Urban Ave., Makati City
• Mandaluyong Office: 8th floor 500 Shaw Zentrum, Shaw Blvd, Mandaluyong City

• Currently residing within Cebu, Philippines
• At least 6 months experience in Medical Billing, specifically supporting Medicare and Medicaid
• Detail-oriented
• Good English communication skills
• Can work on night shifts
• Has stable internet connection and ample workstation space at home

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our client is an innovative Australian construction detailing firm with 30+ years of experience. They offer services like reinforcement scheduling, marking plans, and pre-fabricated designs, working with top suppliers.

Our client is actively seeking a highly skilled Part-time Payroll Specialist to oversee and manage payroll operations for their employees in both Australia and the Philippines (Total of 19-20 employees). The successful candidate will be responsible for ensuring accurate and compliant payroll processing, demonstrating an understanding of payroll regulations in both regions.

Duties and Responsibilities:

• Execute end-to-end payroll processing for employees in Australia and the Philippines.

• Ensure timely and precise calculation of wages, taxes, and other deductions.

• Prepare and submit reports and payments accurately and punctually.

• Maintain accurate and organized payroll records for auditing purposes.

• Prepare and distribute pay slips, ensuring transparency and clarity in financial information.

• Address payroll-related queries and concerns from employees promptly and professionally.

• Bachelor's degree in Accounting, Finance, or a related field.

• Minimum of 2 years of experience in payroll processing, with exposure to both Australian and Philippine payroll systems.

• Experience with XERO accounting software is highly advantageous.

• Experience in other various international payment systems is also welcome.

• Strong ability in accounting/payroll.

• Very good English-speaking ability.

• Self-autonomy without the need of micro management.

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

Our Client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

• Handle inbound customer calls and inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Document customer interactions and update customer records
• Deliver outstanding customer service in a professional and friendly manner
• Follow established guidelines and procedures for customer interactions

About the Role

Job Title: Barista/Cashier
Reports to: Store Supervisor/OIC
Work Schedule: Shifting Schedule
Work Location: SM Mall of Asia

This role requires crafting and serving high-quality beverages and providing excellent customer service.

• Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.
• Greet and assist customers in a friendly, confident, and efficient manner. Answer customers' questions about menu items and offer recommendations. Deliver exceptional customer service to ensure customer satisfaction.
• Maintain a clean and organized workspace, including equipment and serving areas. Adhere to health and safety guidelines, including proper food handling and sanitation.
• Work quickly and accurately during busy periods to keep up with customer orders. Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.
• Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions. Make suggestions and upsell additional items when appropriate.

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly Corporate submissions.
• Develop and improve process documentation and annual update of SOX process narratives.
• Maintain intranet site and documentations related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the Team Lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

About the Job

To enable an easy buying experience for all customers throughout the complete payment process. This includes in particular: 

• ensuring our check-out service is fast and efficient for our customers, and cost-effective for the IKEA store;
• ensuring payments are handled in a reliable, efficient, accurate, and friendly way.

Your assignment

• You follow cash handling procedures to ensure the security of money handling;
• You ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed;
• You have knowledge, confidence, and desire to make customer payment easy;
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
• You optimize the relationship with customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to return and shop with us over time;
• You work together with other functions to improve the shopping experience of customers in order to generate more sales.

Responsibilities (how we will measure success)

You will be part of the Luxembourg Human Resources team of 8; you will be responsible for a wide and varied range of human resource activities with ownership for day-to-day operations and a lead role in managing employee relations. You have a key part to play in ensuring our people are equipped with best practice to foster a high performance, harmonious culture.

Tasks (what does the role do on a day-to-day basis)

• Provide first line advice to our people on all areas relating to the employment life cycle.
• Act an as escalation point to the HRBP and support with triage of HR queries and questions.
• Managing all the HR Ops processes including “Joiners / Leavers / Movers”, promotion, leaves & absences, ensuring the data quality and systems update.
• Liaise with public administration
• Maintain accurate and up-to-date employee information in HR systems.
• Participate in the implementation of specific projects, procedures, and guidelines to help deliver the HR strategy.
• Contribute to the continuous improvement of the HR function.
• Generate HR reports, metrics, and analytics to support data-driven decision-making.
• Analyse HR data and trends to identify opportunities for process improvements and strategic initiatives.
• Prepare standard and ad-hoc reports for HR and management stakeholders.
• Stay updated on relevant HR laws, regulations, and industry best practices.
• Assist in the development, implementation, and review of HR policies, procedures, and guidelines.
• Support HR audits and ensure compliance with internal and external requirements.

• Manage and organize schedules, appointments, and meetings
• Coordinate and communicate with clients and team members
• Perform various administrative tasks, such as data entry, documentation, and file management
• Handle incoming and outgoing correspondence
• Provide general administrative support to the team
• Conduct research and gather relevant information
• Assist in creating reports and presentations

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• Deliver new hire training and other departmental training programs
• Contribute to the overall success of the Training Dept
• Assist in daily administration of a Learning Management System

Hi! We’re Smartsourcing, looking for a Talent Solutions Accounts Receivable Officer who can work with us full-time and on-site!

Earn up to P30,000!

Where?

Be a part of the Smartsourcing crew

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include

1. Service Efficiency

• 2. Administration and Policy Directive 3. Customer Development
• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in CEBU Area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

This is for a Freelance/Part-time position ONLY.

Working hours: 6 to 8hrs/week

Working days: Flexible

Contract duration: 2 months

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before the launch.  You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in a test tracking tool(s)
• Provide functional, accessibility, regression, API and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing etc.
• Experience with test case management tool like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

This is for a Freelance/Part-time position ONLY.

Working hours: 6 to 8hrs/week

Working days: Flexible

Contract duration: 2 months

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before the launch.  You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in a test tracking tool(s)
• Provide functional, accessibility, regression, API and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing etc.
• Experience with test case management tool like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

Our Team

The Talent Acquisition team works together to fill roles and pipeline Talent for Datacom offices across the Philippines, Malaysia New Zealand, and Australia. We have team members across the board with specializations across different technologies and skill sets. We’re dedicated to proactively sourcing and seeking out the best talent to deliver our services.

About the Role:

We're looking for an experienced IT recruiter to join us to help us meet our growth targets.

You’ll work roles end to end, including taking job briefs, screening, interview scheduling, and generating offers. The roles will be spread across the Australia and New Zealand. This is a varied role where you’re encouraged to use your initiative and champion new ways to tackle the challenges of our markets.

What you’ll do

• End to End recruitment in Australia and New Zealand region
• Develop a pool of qualified candidates as required by roles through varies sourcing strategies including passive candidate sourcing and leveraging on social media
• Build networks to keep updated with candidate, skills market trend, find and stay connected with passive candidates with relevant skills
• Ability to manage full cycle of recruitment efforts, process and providing great hiring manager and candidates experience
• Primary focus will be passive sourcing for highly technical roles
• Create and maintain strong relationships with internal stakeholders
• Requirements gathering with stakeholders including hiring teams in ANZ to understand role specifics
• Provide consultative advice to hiring teams on Asia employment market
• Proactively identify improvement opportunities to the recruitment life cycle
  

What you’ll bring

You’ll be a team player with a professional attitude. We are focused on finding someone who understands the urgency and loves working with people. You need to hit the ground running so you'll be familiar with IT recruitment, preferably in the Software applications space.

You’re a positive individual with an excellent customer-centric attitude, where no task is too small. You’ll have the ability to adapt and work in a flexible, collaborative, and high-pressure environment. You’ll love a challenge that allows you to think strategically outside the box, but also enjoy running an end-to-end process that ensures you deliver and prove the promise.

Why Datacom?

We have over 6,500 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, application management, payroll, and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds.

• Proven track record in passive candidate sourcing, technical hiring is a huge advantage
• Excellent understanding of recruitment processes
• Ability to deliver under pressure and to work on multiple roles at the same time
• Proficiency in using applicant tracking systems (ATS)
• Good understanding of Employer Branding strategies
• Experience with candidate sourcing tools and methods
• Critical thinker and problem-solving skills
• Good interpersonal, presentation, and communication skills
• Team player
• Good time-management skills

We have a Hybrid work setup (Twice a week) Reporting to the office, APAC Schedule focus means no graveyard shifts and we promote Work-Life balance!

We also provide exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

Talent Outsourcing Channel Solutions is a renowned outsourcing company that provides exceptional customer service solutions. We have an exciting opportunity for a Call Center Trainer to join our team. As a Call Center Trainer, you will be responsible for developing and delivering effective training programs to enhance the skills and knowledge of our call center agents.

Responsibilities

• Design and develop training materials based on call center agent needs
• Deliver engaging and interactive training sessions
• Conduct training needs analysis to identify knowledge and skill gaps
• Monitor and evaluate trainee performance and provide constructive feedback
• Keep up-to-date with industry trends and best practices in call center training
• Assist in the onboarding process of new call center agents
• Collaborate with stakeholders to continuously improve training programs

• Qualifications:
• At least 1 year teaching experience BPO experience is preferred but not required
•  At least C1 english comms 

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Talent Outsourcing Channel Solutions is a well-established outsourcing company that provides comprehensive customer service solutions. We are currently seeking Virtual Assistants to join our team in an office-based setting. As a Virtual Assistant, you will play a crucial role in providing administrative and operational support to our clients.

Responsibilities

• Manage and organize schedules, appointments, and meetings
• Coordinate and communicate with clients and team members
• Perform various administrative tasks, such as data entry, documentation, and file management
• Handle incoming and outgoing correspondence
• Provide general administrative support to the team
• Conduct research and gather relevant information
• Assist in creating reports and presentations

• Experience in hospitality, personal or professional asst services, event planning/management
• At least B2 english- verbal and written
• No BPO experience required

• HMO Day 1
• Statutory Benefits
• Paid Time-Offs

Talent Outsourcing Channel Solutions is a reputable outsourcing company that provides exceptional customer service solutions to clients worldwide. We are currently seeking Chat Support Associates to join our team and provide efficient and effective support to our customers. As a Chat Support Associate, you will play a crucial role in delivering prompt and accurate assistance through chat interactions.

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• HS/SHS/College Undergraduate with 6 months BPO experience | College Grad without BPO experience
• Good Communication skills 
• Willing to work onsite
• Willing to process their application on site
• Must be fully vaccinated

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Provide excellent customer service to existing clients answer customer support calls update client database whenever necessary

Promote other products & services whenever necessary

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model. 
• Manage client inquiries using case management tool, email, and/or live chat support service. 
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.  
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning thru training session and mentoring to new hires and peers.
• Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assist in tracking regulatory rules changes in APAC and help managing the SFC, JFSA, MAS, ASIC and other regulators’ calendars (consultation papers, regulatory updates/changes implementation date etc).
• Assist to conduct research relating to basic regulatory topics
• Assist in distributing client alerts.
• To understand the FRR rules in Hong Kong and help prepare a first draft of Financial Resource Rules (“FRR”) Form of Licensed Corporations (“LC”) as per SFC regulatory requirements.
• Assist with preparing draft regulatory disclosures for clients for client review and approval.  
• Prepare first draft of compliance reports for clients based on information provided by Regulatory Compliance case managers.
• Updating and monitoring of compliance registers for ongoing compliance support clients.
• Distributing notification reminders about changes in particulars and regulatory filings to the ongoing compliance support clients
• Maintaining and sharing of the industry training calendar to the Reg Com team.
• Assisting with research on clients and prospects.
• Collecting and checking on completeness of KYC documents from clients to assist client onboarding.
• Assists in administrative tasks for Regulatory Compliance training team.
• Maintain files and records in a proper and organized manner.
• Perform ad hoc support and other duties assigned.

The Team

Global Client Resolution (GCR) works with issuers, acquirers, processors, merchants, fintechs, and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information, and operations. This includes day-to-day operations and product support, internal client support, and customer performance reporting using Visa tools.

The Role

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. 

Responsibilities

• This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.

• Manage activities, requests, and inquiries for support and information thru various case management tools which includes but is not limited to emails, chat, calls, etc.

• Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Visa Account Executives, and other internal organization as needed.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and other data repositories.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• Outlook365 and Shared Mailbox
• MS Office (SharePoint, MS Teams, Excel, Word, Powerpoint)
• Microsoft Dynamics/OneCRM
• Genesys/IWS
• Visa Online and other internal tools 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Regulatory Research

• Tracking regulatory rules changes in APAC and help managing the SFC, JFSA, MAS, ASIC and other regulators’ calendars (consultation papers, regulatory updates/changes implementation date etc) and maintain the internal tracking records for distribution to Regulatory Compliance Staff
• Conducting research on regulatory changes
• Updating current client Asian regulatory information packs for changes.
• Preparing client alerts on breaking regulatory news issues.

FRR work

• Review Financial Resource Rules (“FRR”) Form of Licensed Corporations (“LC”) as per SFC regulatory requirements.
• Monitor liquidity and capital positions of LCs to ensure compliance with relevant rules and regulations.
• Provide consultation in forecasting the financial impact for potential investments, dividend declaration etc on liquidity of the LC.
• Assist in post audit FRR and Account Disclosure Document (“ADD”) required to be submitted to the SFC.
• Handle other FRR matters and basic enquires from the regulators, clients and other parties.

Ongoing Compliance Support

• Review first draft compliance reports prepared by juniors.
• Timely reply and follow-up with client enquiries and queries relating to the tasks performed.
• Review of compliance registers and reports prepared by junior .

Policies & Procedures

• Maintaining existing templates for compliance policies and procedures
• Issuing client customised templates
• Assisting with updating the template for regulatory changes.
• Assisting to prepare mock inspection and compliance healthcheck  reports.

Internal Communications and Information

• Stay up to date with new regulatory changes and developments to brief HK RegCom team members

Client Onboarding

• Assist to research information about clients and prospects.

Others

• Ensure information is up-to-date, accurate and aligned with company standards and requirements.
• Maintain files and records in a proper and organized manner.
• Perform ad hoc support and other duties assigned.