Video Specialist

Location: Manila, Philippines

Company: Elogio Asia is a leading distributor in the medical aesthetics industry specialising in cutting-edge laser technologies and injectable products.

Job Overview:

As a Video Specialist, you will be responsible for capturing high-quality videos for various marketing materials, e-commerce platforms, and promotional campaigns. Your role is crucial in presenting the company and those involved in the video (products and talents) in the most appealing and professional manner to attract customers and drive sales. As this role is part of the media team with APAC subsidiaries, travelling and working in a multi-cultural team is to be expected.

Key Responsibilities:

- Responsible for planning, filming, and editing videos & still images

- Participate/Lead storyboarding and shoot conceptualisation for a variety of projects including but not limited to Events Coverage, Promotional Video and Social Media Videos

- Create content for social media, corporate functions and other business needs.

- Utilise up-to-date knowledge of product trends and photography/imaging technology to enhance product video/photo presentation.

- Knowledge in AV to actively work with external vendors to synchronise livefeed during events

- Help out with events, meetings and functions as and when appropriate.

- Experience in graphic content creation is a plus.

- Additional ad-hoc tasks are provided by the company.

Requirements:

1. A general passion and interest in film and video editing

2. An aesthetic eye for digital media & medical aesthetic trends

3. Be able to do photo taking and video filming

4. Be proficient with operating video cameras, lighting, audio & other equipment to capture footage.

5. Proficient with Adobe Illustrator, Photoshop, Premiere Pro, or other graphic designing and video editing software

6. Familiar with managing digital channels such as Facebook & Instagram

7. Driven, hardworking and pro-active

8. Must be able to travel

9. Based in Makati Office

Interested applicants please include your portfolio and show reel in your application. Thank you.

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

作為視訊專家，您將負責為各種行銷材料、電子商務平台和促銷活動捕捉高品質影片。您的角色對於以最具吸引力和專業的方式展示公司和影片中的人員（產品和人才）以吸引客戶並推動銷售至關重要。由於該職位是亞太地區子公司媒體團隊的一部分，因此需要在多元文化團隊中出差和工作。

主要職責：

- 負責策劃、拍攝、編輯影片和靜態影像

- 參與/領導各種項目的故事板和拍攝概念化，包括但不限於活動報導、宣傳視頻和社交媒體視頻

- 為社群媒體、公司職能和其他業務需求創建內容。

- 利用最新的產品趨勢知識和攝影/成像技術來增強產品影片/照片展示。

- 具備 AV 知識，能夠積極與外部供應商合作，在活動期間同步直播

- 在適當的時候協助舉辦活動、會議和活動。

- 有圖形內容創作經驗者佳。

- 公司提供額外的臨時任務。

要求：

1. 對電影和影片編輯的普遍熱情和興趣

2. 數位媒體與醫學美學趨勢的美學眼光

3. 能夠進行拍照及影片拍攝

4. 熟練操作攝影機、燈光、音響等設備進行拍攝。

5. 熟練使用Adobe Illustrator、Photoshop、Premiere Pro等圖形設計及影片編輯軟體

6. 熟悉管理Facebook & Instagram等數位管道

7. 吃苦耐勞，積極主動

8.必須能夠出差

9. 駐馬卡蒂辦事處

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

CCK specialises in the development, support, and implementation of treasury systems. CCK’s Head Office is based in Perth, with offices in Sydney, Kuala Lumpur, Manila, and Jakarta.

Responsibilities of the role

• Assist Senior Consultants with system implementations of Guava Suite components covering the following key functionalities:
  • Business Reviews
  • Guava database build and configuration 
  • Report development.
  • Specifying interface requirements 
  • User Acceptance testing
  • Data Migration
  • Parallel Run 
  • Live Run
• Client Support. Troubleshooting of reported issues and providing solutions.
• Testing of New software releases, new enhancements, and functionality improvements.
• Providing training to clients.
• Other consultancy services as required.

The candidates will require:

• Good understanding of financial market instruments 
• Tertiary qualifications in mathematics, finance, and/or accounting
• Strong analytical skills and quantitative ability
• Excellent communication skills both written and oral

We will look favorably on someone who has a degree or previous experience in dealing, risk management, operations, or accounting within a treasury and banking environment and has worked on system implementation projects in the banking/treasury areas.

The person must have the following personal traits

• Team orientated but also a self-motivated self-starter. 
• Ability to work in a high-pressure environment.
• Keen learner looking to expand skill sets and knowledge base.
• Enjoys challenges.
• Motivated and a quick learner
• Enjoys problem-solving. 
• Be accountable in an impact and results-driven organization.
• Flexible with working hours / working long hours when necessary.

Multi-national colleagues

Challenging role

Great Teamwork

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs:

• Process external customer purchase orders, signed Order Forms or other forms of commitments

• Provision new and existing customer accounts on multiple platforms for our various products

• Process internal customer requests

• Effectively resolve customer issues/concerns regarding purchases/provisioning

• Respond to customer email inquiries and requests

• Develop and maintain excellent rapport with customers, both internal and external

• Provide first hand support to sales, resellers/partners, finance, product support teams globally

• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes

• Perform other administration duties and projects as assigned

Proven characteristics for success:

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable

• Ability to work in a fast-paced environment and manage multiple priorities

• Ability to work independently and perform under pressure

• Action-oriented mindset

• Ability to change/adjust direction with little or no notice

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Must be willing to work mostly on night shifts (10:00pm to 7:00am with weekday off. Friday / Saturday or Sunday / Monday off)

• Must be willing to work on hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

IVR Testing (Automation, Cyara tool) - 4 to 7yrs-Bangalore/Chennai/Pune/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 4 to 7yrs of exp inSTLC (software Testing Lifecycle)

  translating functional requirements into test cases

  IVR, Complex ACD testing (both speech and DTMF)

• Automation testing using Cyara or similar tools

  Traceability Matrix creation

• Smoke testing, System integration testing, regression testing

  Test Data request creation

• Creates reports to show progress, % completion, %failures, pass/fail/retest scenarios"

• Provide oversight and validation of line of business testing to vet out issues from non-issues

• Ensure all regression tests are updated with any net new logic changes

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What we expect of you, day to day.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payments platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved

• Collaborate with Treasury to support the daily liquidity management process

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Garrets International-Manila is looking for a Sales Support Officer is to assist the GMP Account Manager team and contribute to the efficiency and effectiveness of the sales process. This role plays a crucial part in helping a company achieve its sales goals and deliver excellent customer service. Below JD list the key responsibilities and purposes of a Sales Support Officer. Handling of various administrative tasks, such as data entry, order processing, and maintaining sales records. This ensures that sales processes are well-organized and documented.
 

What you'll be doing:

• Code Cracking of RFQ’s from Account Manager
• Updating of prices in PO/RFQ’s - called “GMP Update”
• Direct PO creations
• Chase for vendor Invoice
• Follow up on GMP POs older than 30 days
• Post Sales activities – supply schedules – updated delivery dates in AX.
• Solving of Hold Codes
• Adhoc task
• (Weekly Performance Reporting)
• (Mailbox sorting for GMP operations)

What we're looking for:

• Advanced data entry skills
• Attention to detail and quality output
• Comfortable with math, calculation and UOM conversion
• Knowledgeable in Microsoft Office such as Microsoft Excel , Word and Power point
• Good listening and communication skills

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

The Workforce Analyst is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Administrator role.

• Action new staff requests and induction groups
• Action staff changes, including team and employment status changes.
• Action staff termination requests
• Work with the Workforce Planner to create accurate rosters that meet the business needs
• Maintain rosters in line with business and staff requests.
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner.
• Analysis of data and reporting to identify business opportunities and continuous improvement
• Work with the business to ensure that key tasks performed drive Business Success.
• Maintain a high level of professional communications with internal and external stakeholders
• Accuracy in all work completed
• Adherence to your schedule
• Maintaining a high standard of output while completing tasks within reasonable timeframes.
• To perform other related tasks as necessary from time to time.

This job posting is for talent pooling purposes only to support our 2025 hiring needs. While there are no immediate vacancies for this role, candidates meeting the qualifications will be contacted when hiring begins.

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Join our global Managed Services team to ensure ITRS products remain operational, up-to-date, and optimized for our clients in the financial services sector. As a Managed Services Consultant, you’ll be reporting to the Head of APAC Managed Services and help our clients achieve higher monitoring while working with team members from New York, London, Singapore, and Manila.

As a Managed Services Consultant, you will:

• Resolve client Incidents by investigating and resolving issues with ITRS products in our client environment.
• Respond to client configuration requests by gathering requirements, and helping the client configure ITRS products within Service level agreement.
• Resolve client queries, analyze and investigate complex requests, and perform root cause analysis investigations.
• Implement client change requests to deliver setup changes to meet client requirements.
• Manage projects to enhance the client’s environment to help them get the best out of their ITRS products. You will also work on continuous improvement projects for enhancing Managed Services.
• Document and share information by creating/updating the knowledge base to provide accurate troubleshooting for the Managed Services team.
• Create a training environment for ITRS MS consultants.
• Deliver ITRS Product training to external and internal stakeholders.
• Provide ideas and suggestions to improve on the service and delivery of Managed Services for our clients and the effectiveness of services, software and solutions delivered by ITRS as a whole.

• Financial Institution Background: Minimum 6 years of experience in a client-facing role within a financial institution or vendor.
• Linux Expertise: Experience with modern operating systems (Linux, Solaris, Windows server, 7, or 10, IBM iSeries).
• Scripting Proficiency: Detailed knowledge of at least one scripting language, such as Bash, Python, or PowerShell.
• Experience in IT Monitoring Tools: Proficiency in setup, configuration, and maintenance of monitoring software.
• Experience managing client expectations and resolving issues.
• Experience delivering continuous improvement projects.
• Proficiency in English, with the ability to explain complex technical solutions to clients.
• Familiarity with business analysis processes and project management methodologies.
• Experience with databases (e.g., Oracle, SQL) and IT Service Management tools (e.g., ServiceNow, Remedy).
• Knowledge of deployment tools like Chef, Ansible, or Jenkins.
• Working knowledge of financial applications such as Market Data or FIX protocols.

Work Setup:

• Hybrid Work Arrangement: Willingness to report to our Makati office once a week.
• Schedule: 24/7 shifting schedule, including occasional night shifts.

• 13th Month Bonus
• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.

Important Note: This posting is part of our talent pool initiative for potential hiring in 2025. By applying, you will be included in our database for future consideration.

JOB OBJECTIVE

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with sales team.

JOB RESPONSIBILITIES

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

In this role, you are expected to:

• Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.

• Build and enhance strong working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Manila, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Description:

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products. As a Client Care Associate, you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include:

* Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

* Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

* Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

* Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

* Partner across teams and departments for process improvement initiatives

* Assist/train clients to address questions that may come up regarding the funds movement

* Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

* Perform all related duties and special projects as assigned

* Participate in all required training sessions for compliance (OFAC, AML, etc.)

* Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

--THIS IS A PERMANENT REMOTE JOB--

Position Overview
We are looking for a detail-oriented and tech-savvy Customer Service and Google Ads Specialist to join our team. This role combines customer support with digital marketing, focusing on handling customer inquiries via live chat and email while also managing and monitoring Google Ad campaigns. Experience with Google Ads is preferred, but we’re willing to provide training for the customer service aspect of the role.

Key Responsibilities

1. Customer Support
• Respond to customer inquiries through live chat on the website.
• Address and resolve customer emails promptly and professionally.
• Provide intuitive, customer-focused solutions with a positive attitude.
2. Google Ads Management
• Create, monitor, and optimize Google Ad campaigns to ensure performance aligns with company goals.
• Analyze ad performance and suggest improvements for better ROI.
• Stay updated on Google Ads best practices and algorithm changes.
3. General Administrative Tasks
• Document and track customer interactions and solutions provided.
• Collaborate with team members to share insights on customer needs and campaign performance.

• Prior experience with Google Ads or similar platforms is highly preferred.
• Strong written communication skills for email and live chat responses.
• Ability to learn customer service tools and processes quickly.
• Analytical mindset with attention to detail for ad campaign management.
• Customer-focused approach and ability to multitask effectively.

Work Arrangement: This role is a primarily a remote position with a mandatory on-site requirement at the Makati office once a month
Job Type: Full-time
Salary Range: Up to $1,600 USD a month
Work Schedule: 40 hours per week, Monday to Friday, 9:00 AM - 6:00 PM Philippine Time, with flexibility for urgent recruitment tasks or international outreach.
Locations: Hybrid, open to PH candidates willing to report on-site once a month

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The client is a premier partner for software engineering and AI engineering solutions, specializing in helping organizations harness cutting-edge technologies to achieve scalability, innovation, and efficiency. With a team of world-class engineers and AI specialists, we deliver exceptional results while fostering a culture of excellence, collaboration, and innovation.

Role Overview:

As a Technical Recruiter, you will play a pivotal role in sourcing and securing top-tier software engineering and AI talent to support our continued growth. You’ll manage the full recruitment lifecycle, ensuring an excellent candidate experience while helping our team scale operations and innovate.

Your efforts will directly contribute to the company’s ability to hire world-class talent and maintain operational excellence. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about connecting exceptional people with exceptional companies.

Key Responsibilities:

1. Full-Cycle Recruitment
• Manage the end-to-end recruitment process, from sourcing to offer negotiation and onboarding coordination.
• Provide regular updates and insights to hiring managers regarding candidate progress.
• Ensure a seamless and positive experience for all candidates throughout the hiring process.
2. Employer Branding & Outreach
• Represent the company at industry events, career fairs, and networking opportunities.
• Partner with marketing to create engaging content that showcases our culture and career opportunities.
• Leverage social media to amplify the company employer brand.
3. Market Research & Analytics
• Stay informed about industry trends, salary benchmarks, and market dynamics to advise on competitive hiring strategies.
• Use data to optimize recruitment processes and improve outcomes.
4. Process Improvement
• Continuously refine recruitment workflows to enhance efficiency and candidate experience.
• Develop strategies to reduce time-to-hire while maintaining quality.

Immediate Tasks for Week 1:

• Familiarize yourself with the company's mission, values, and team structure.
• Review and refine job descriptions for open software and AI engineering roles.
• Begin sourcing candidates for high-priority roles, ensuring a focus on quality and speed.
• Coordinate interviews for candidates in the pipeline and provide feedback to stakeholders.
• Develop an initial recruitment plan to address short- and long-term hiring needs.

Must-Have:

• 3+ years of experience in technical recruitment, with a focus on software or AI engineering roles.
• Proven success recruiting for mid-to-senior-level engineering positions in a fast-paced environment.
• Experience with applicant tracking systems (ATS).
• Strong interpersonal and communication skills, able to engage with top-tier talent and internal stakeholders.
• Knowledge of software engineering and AI technologies to assess candidate qualifications.

Nice-to-Have:

• Familiarity with recruiting for AI, machine learning, or data science roles.
• Experience with LinkedIn Recruiter and other advanced sourcing tools.
• Strong understanding of global recruitment trends, including salary benchmarks and market dynamics.

• Competitive Salary: Up to $1,600 USD a month, based on experience and skills
• Remote Work: This role is a primarily a remote position with a mandatory on-site requirement at the Makati office once a month
• Generous PTO: Flexible paid time off
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

• Application
• Screening
• Top-grading Interview
• Skills Assessment
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Claims Specialist with a strong focus on Accuracy reporting and Client Management to join our dynamic team. As a Claims Specialist you will be working with the Brokerage Team and play a crucial role in providing reliable services to our partners and clients reinforcing Igloo's position as a leader in the insurtech industry and advancing our mission of making insurance accessible and affordable across diverse markets.

Job Responsibilities 

• Facilitate the swift and accurate processing of insurance claims, keeping clients' best interests in mind.
• Maintain detailed knowledge of our insurance products, applied claims procedures, and regulatory compliance matters.
•  Proactively manage relationships with clients, maintaining high standards of customer service to ensure client satisfaction and retention.
• Assess, validate, and negotiate claims on behalf of clients to ensure fair, prompt, and accurate settlement.
• Communicate effectively with all parties involved in the claim process, including clients, insurers, loss adjusters, solicitors, and other third parties.
• Leverage insurance expertise to provide clients with insights and guidance on claims procedures, potential payouts, and policy details.
• Maintain accurate records of all communication, ensuring all claim documentation is kept up-to-date and complies with policy conditions and legal requirements.
• Participate and assist in preparing for client meetings and reviews related to claims management.
• Keep abreast of industry developments, remaining informed of any changes to insurance regulations and best practices.

• Bachelor's degree or equivalent practical experience preferably from Accounting, Finance, or Business fields 
• 2 to 3 years of experience claims handling roles within an insurance environment.
• Prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start ups
• Critical thinking skills and growth mindset
• A self-starter with hands-on experience
• In-depth knowledge of insurance policies and claims handling processes.
• Excellent communication, negotiation, and relationship management skills.
• Proven ability to provide superb customer service under pressure while managing multiple tasks.
• Proficient in common computer applications, including Microsoft Office Suite.
• An insurance-related degree or professional certification is a plus.
• It's preferred, but not a strong necessity, to have a background in law or a similar field.

• Comprehensive Health Coverage: HMO coverage starting Day 1, with free coverage for up to 2 dependents.
• Financial Rewards: 13th-month pay to ensure fair and rewarding compensation.
• Career Growth Opportunities: Annual performance appraisal to recognize achievements and support professional development.
• Inclusive Work Environment: Be part of a dynamic team committed to innovation and collaboration.
• Leave Benefits: Competitive leave policies to support work-life balance.
• Continuous Learning: Opportunities to enhance skills through training and development programs.

The Accounts Payable Specialist will review, properly account for, and appropriately arrange for payment of the company’s various invoices and other operating financial obligations, in addition to researching APrelated issues and participating in special projects in a fast-paced environment. 

Responsibilities:

• Maintain AP vendor files  
• Accounts payable processing  
• Perform Vendor billing analysis  
• Audit and reconcile all vendor invoices and approvals for payment  
• Ensure all invoice items are properly coded and otherwise captured in applicable accounting system  
• Assist in preparing monthly accruals and other close-related activities  
• Co-ordinate weekly AP check run  
• Enter AP activity into accounting software.  
• Cross-train in monthly account analysis for balance sheet accounts  
• Scrutinize account details to find and correct problems  
• Maintain an accurate AP aging report; Identify and execute the necessary process adjustments  
• Reconcile A/P to the G/L  
• Perform account analysis as needed  
• Assist Treasury in preparation and maintenance of cash forecast  
• Assist in identifying and attributing monthly variances for actual vs budget and actuals vs forecast, identify, analyze and correct information as needed in order to present accurate information (coding, budget classifications, accrual, or other issues)  
• Provide annual audit support  
• Excellent time and attendance  
• Assist with special projects and other duties as assigned. 

• Minimum of 3+ years of AP processing experience with a structured corporate environment utilizing one
• or more AP systems
• Accounting or Finance degree preferred
• Advanced Excel skills a plus
• Experience with PO and AP workflow systems a plus
• Ability to navigate through the Internet, MS Office, and email
• Good interpersonal skills 
• Ability to prioritize and meet critical deadlines.  
• Confidence to deal with a range of stakeholders. 

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing