What you will do?

Marketing Project Activity Coordination:

• Assist in the planning, execution, and tracking of marketing activities, including completion of documents for internal approval and monitoring of activity milestones.
• Processes accreditation of vendors and hotels to be utilized in marketing activities and in coordination with Sales and Administration Assistant for proper maintenance.
• Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
• Coordinate with distributors, vendors and marketing teams to ensure timely execution of marketing projects.
• Monitor and report on the progress and effectiveness of marketing campaigns.

Administrative Support:

• Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
• Manage communications with external partners, including vendors and healthcare professionals.
• Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
• Prepare payment requests for all marketing related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
• Ad hoc logistics support during marketing activities and meetings as needed.
• Monitors consumption reports and expenses related to marketing activities against budget.
• Assist in the preparation and distribution of marketing materials, brochures, and samples

Data Management:

• Maintain accurate records of marketing activities, including contact lists, distribution logs, and feedback from HCPs.
• Support data entry and management of customer relationship management (CRM) systems related to marketing activities for liquidation purposes.

Compliance and Document Management:

• Ensure all marketing activities comply with regulatory requirements and company policies.
• Prepare and maintain documentation related to marketing campaigns, including contracts, invoices, and expense reports.
• Receive and route documents to their recipients.
• Communicate with all concerned parties reports on document monitoring.
• Safekeep and monitor contracts related to marketing activities, such as service agreements of HCPs and contracts from vendors, etc.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

As a global payment system, Visa maintains a global anti-money laundering/counter-terrorist financing (AML/CFT) and sanctions program established under formalize policies and procedures.

In this role, the Quality Assurance (QA) Analyst will support the AML and Sanctions Program Governance Sr. Director in the quality assurance program. The AML and Sanctions Program Governance team member should be able to engage with credibility and authority across Visas global compliance and product teams. The ideal candidate should be able to work independently and be effective in a dynamic, matrixed environment under demanding timelines.

• Using subject matter expertise, perform quality assessment reviews on a sample and targeted basis across various business- as-usual processes

• Identify gaps, inconsistencies, and areas of improvement in processes and within applicable policies and procedures

• Proactively identify and report trends to management

• Prepare quality assurance reports and track responses

• Work with AML and Sanctions team leads to conduct root cause analysis and develop resolution plans

• Work with AML and Sanctions team leads to recommend changes in processes and procedures

• Track resolution cycles from beginning to end and document in a clear and concise manner

• Contribute to the development and implementation of new policies, checklists, and procedures

• Multi-task on various assignments in order to meet deadlines and expectations set forth by management

• Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events

• Perform various ad hoc tasks such as special projects as requested by management

• Assist management with requests from auditors and examiners, as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

As a minimum, we expect candidates to meet the following requirements:

• Bachelor's degree or equivalent work experience preferred
• 1–2 years' experience in an administrative role in any industry
• candidates with BPO experience is an advantage
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
• Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
• Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
• Proficiency in MS Office and web-based applications
• Has high attention to detail
• A strong sense of customer service and enjoys anticipating the needs of others
• With strong analytical skills and is able to understand information immediately
• Ability to work efficiently, think clearly, and solve tasks accurately under pressure
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Two weeks of paid training.
• Paid time off.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 28

About the Role:

We are seeking a skilled Java Developer to join our development team. The ideal candidate will have strong expertise in Java programming and be responsible for designing, developing, and maintaining scalable and high-performance software applications. You will collaborate with cross-functional teams to create innovative solutions that meet business needs and enhance user experiences.

Key Responsibilities:

Software Development

• Design, develop, and maintain applications using Java and related technologies (Spring, Hibernate, etc.).
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Collaborate with business analysts and project managers to understand system requirements and translate them into technical solutions.
• Develop and implement RESTful APIs and web services to support business functionality.

System Design and Architecture

• Work with system architects to design scalable, high-performance, and reliable solutions.
• Participate in the design and development of application architecture, ensuring the solution meets business goals and is future-proof.
• Select and implement appropriate frameworks and libraries to ensure optimal performance and ease of maintenance.

Database Management

• Design and implement database schemas, tables, and queries to support application features.
• Work with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra).
• Write complex SQL queries, stored procedures, and ensure the performance of data access layers.

Testing and Debugging

• Develop unit tests, conduct code reviews, and perform integration testing to ensure software functionality and quality.
• Troubleshoot, debug, and optimize Java applications to ensure they perform well in production environments.
• Ensure comprehensive test coverage and adhere to test-driven development (TDD) practices.

Collaboration and Stakeholder Communication

• Collaborate with cross-functional teams, including product managers, QA teams, and other developers, to deliver high-quality software solutions.
• Provide regular updates on the progress of development tasks and escalate issues when necessary.
• Communicate effectively with both technical and non-technical stakeholders to ensure requirements are met and expectations are clear.

Continuous Improvement and Innovation

• Stay updated with the latest trends in Java development and emerging technologies.
• Continuously improve development processes, coding practices, and application performance.
• Explore new tools, technologies, and methodologies to optimize software development workflows.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in Java development, including proficiency in Java SE/EE.
• Experience with frameworks such as Spring, Hibernate, or JavaFX.
• Strong experience in working with RESTful APIs, microservices, and cloud technologies.
• Familiarity with Agile development methodologies (e.g., Scrum, Kanban).
• Technical Skills:
• Strong proficiency in Java programming, including experience with Java 8 or newer.
• Solid understanding of object-oriented programming (OOP) principles and design patterns.
• Experience with relational databases (e.g., SQL, MySQL, PostgreSQL) and NoSQL databases.
• Familiarity with containerization technologies such as Docker and Kubernetes is a plus.
• Experience with version control systems (e.g., Git, SVN).
• Soft Skills:
• Excellent problem-solving and debugging skills.
• Strong communication skills, both written and verbal.
• Ability to collaborate in a team environment, with flexibility to work independently when required.
• Strong attention to detail and a passion for writing high-quality code.
• Certifications (preferred):
• Oracle Certified Professional, Java SE.
• Spring Professional Certification.
• AWS Certified Developer – Associate

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.

Key Responsibilities:

Technical Support

• Provide first-level technical support to end users for hardware, software, network, and system issues.
• Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
• Assist in resolving software issues, including installing, updating, and configuring applications for end users.
• Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.

Hardware and Software Management

• Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
• Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
• Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
• Support the deployment of software packages and updates across the organization's devices.
• Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.

Network and System Administration Support

• Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
• Assist the IT team with configuring network devices, routers, switches, and firewalls.
• Help monitor system performance and assist with backups, ensuring data integrity and availability.
• Assist in user account management, including creating, updating, and disabling accounts as required.
• Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.

IT Documentation and Reporting

• Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
• Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
• Report on recurring issues and make suggestions for improvements to IT workflows.
• Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.

User Training and Support

• Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
• Provide guidance on best practices for data security, software usage, and network access.
• Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.

IT Project Support

• Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
• Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
• Help prepare and configure devices and software for new hires and assist with onboarding new users.

General IT Administration

• Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
• Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
• Perform periodic audits of IT assets to ensure compliance with licensing and security policies.

Qualifications and Skills:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience:
• 3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
• Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
• Technical Skills:
• Familiarity with common operating systems (Windows, macOS, Linux).
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Understanding of hardware components (e.g., computers, printers, routers) and peripheral devices.
• Experience with common productivity tools, including Microsoft Office Suite and Google Workspace.
• Basic knowledge of IT security practices, including antivirus software, firewalls, and password management.
• Familiarity with IT service management (ITSM) tools or helpdesk software is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot IT issues effectively.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• Strong attention to detail and ability to work independently as well as part of a team.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Customer-focused attitude, providing excellent service to end users

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 29

About the Role:

We are seeking a skilled Oracle Developer to join our development team. The ideal candidate will have extensive experience in Oracle database design, development, and performance tuning. You will be responsible for developing and maintaining Oracle-based applications, optimizing queries, and ensuring the performance, reliability, and security of database solutions. This role requires close collaboration with business analysts and other developers to deliver high-quality, scalable, and efficient solutions.

Key Responsibilities:

Oracle Database Development

• Design, develop, and maintain Oracle database applications, including stored procedures, functions, triggers, and complex SQL queries.
• Develop PL/SQL code for business logic and implement data access layers for web and enterprise applications.
• Create and manage Oracle database objects (tables, views, indexes, sequences) and manage large datasets efficiently.

Database Optimization and Performance Tuning

• Analyze and optimize SQL queries and PL/SQL code to improve performance and scalability.
• Implement and maintain indexing strategies and partitioning to optimize large datasets.
• Monitor and troubleshoot database performance issues, ensuring that the database environment performs optimally.

Database Design and Architecture

• Work closely with architects and other developers to design scalable and efficient Oracle database solutions.
• Implement data models and schema designs based on business requirements and ensure consistency and integrity of data.
• Design and implement backup, recovery, and replication strategies for disaster recovery.

Data Integration and ETL Processes

• Develop ETL processes to integrate Oracle databases with other data sources, including data migration from legacy systems.
• Create data pipelines and automate data extraction, transformation, and loading (ETL) for reporting and analytics purposes.
• Work with business analysts to understand data integration requirements and implement efficient solutions.

Testing and Debugging

• Conduct thorough unit and integration testing of database components to ensure quality and stability.
• Troubleshoot and resolve issues with database queries, performance, and data integrity.
• Ensure that all database code is fully tested and meets business requirements before deployment.

Collaboration and Documentation

• Collaborate with cross-functional teams to ensure that Oracle database solutions integrate seamlessly with other application layers and IT systems.
• Document all database designs, procedures, and configurations for future reference and compliance.
• Provide training and support to end-users and team members on database-related processes.

Continuous Improvement and Best Practices

• Stay updated on the latest Oracle technologies, database trends, and best practices.
• Continuously evaluate and recommend improvements to database systems, tools, and processes.
• Ensure adherence to security standards and compliance with data protection regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as an Oracle Developer, with hands-on experience in PL/SQL and Oracle database management.
• Strong experience in writing complex SQL queries, stored procedures, and developing database applications.
• Experience with Oracle performance tuning, indexing, and query optimization.
• Familiarity with Oracle tools such as SQL*Plus, TOAD, and Oracle Enterprise Manager.
• Technical Skills:
• Expertise in Oracle PL/SQL, SQL, and Oracle Database administration.
• Strong understanding of Oracle database architecture, including clustering, replication, and partitioning.
• Experience with Oracle Application Express (APEX) is a plus.
• Knowledge of database design, data modeling, and normalization techniques.
• Familiarity with version control systems (e.g., Git, SVN).
• Experience with Oracle Cloud, Oracle RAC, or Oracle Exadata is a plus.
• Soft Skills:
• Strong analytical and problem-solving skills with a focus on data-driven solutions.
• Excellent communication skills, with the ability to collaborate across departments and clearly document processes.
• Ability to manage multiple tasks and projects simultaneously.
• Strong attention to detail and a commitment to delivering high-quality solutions.
• Certifications (preferred):
• Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in PL/SQL or Oracle Database.
• Oracle Cloud Certification.
• ITIL Foundation Certification (a plus).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 7

About the Role:

We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.

Key Responsibilities:

Test Planning and Strategy

• Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
• Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
• Work closely with stakeholders to gather and analyze requirements and define testing objectives.
• Collaborate with project teams to ensure comprehensive test coverage and quality standards.

Manual and Automated Testing

• Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
• Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
• Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
• Perform functional, integration, user acceptance, and system testing on new software releases.

Defect Identification and Reporting

• Identify, document, and track defects, providing clear and actionable feedback to developers.
• Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
• Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
• Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.

Collaboration with Development Teams

• Work closely with developers to understand the technical architecture and design of applications.
• Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
• Provide feedback on product features and functionality, focusing on usability and quality.
• Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.

Test Environment Setup and Configuration

• Set up and maintain test environments for manual and automated testing.
• Ensure test data is prepared and structured for accurate testing outcomes.
• Monitor test environments for stability, identifying and resolving issues that could impact testing.

Continuous Improvement and Best Practices

• Stay updated on the latest testing tools, technologies, and methodologies.
• Suggest improvements to current testing processes, workflows, and tools.
• Contribute to the development of best practices for testing and quality assurance across the team.
• Participate in code reviews and provide feedback on testing-related aspects of code development.

Documentation and Reporting

• Document and report test results, including defect details, status reports, and final test reports.
• Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
• Communicate testing progress, risks, and issues to stakeholders and management.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience:
• 2-4 years of experience in software testing, with a focus on manual and automated testing.
• Proven experience in identifying, analyzing, and documenting software defects.
• Experience with testing web, mobile, and desktop applications.
• Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
• Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
• Technical Skills:
• Strong knowledge of testing methodologies (e.g., black-box testing, white-box testing, performance testing).
• Proficiency in using automated testing tools such as Selenium, JUnit, TestNG, Postman, or other test automation frameworks.
• Familiarity with version control systems (e.g., Git) and continuous integration tools.
• Experience with API testing (REST/SOAP) and tools such as Postman, SoapUI, or similar.
• Knowledge of database management and writing basic SQL queries for test data validation.
• Familiarity with performance testing tools such as LoadRunner or JMeter is a plus.
• Strong understanding of cross-browser and cross-device testing.
• Soft Skills:
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication skills, both verbal and written, with the ability to document issues clearly and concisely.
• Ability to work independently and as part of a collaborative team.
• Strong time-management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.
• A proactive attitude toward improving processes and overall product quality.
• Certifications (preferred):
• ISTQB (International Software Testing Qualifications Board) certification or equivalent.
• Certified Software Tester (CST) or other relevant certifications.
• Experience with Agile frameworks and Scrum certification is a plus.

We are seeking a new Manager/ Sr. Manager-Client Solutions for our Manila office

In brief

As our new Manager/Sr. Manager-Client Solutions - Manila you will be responsible for acquisition of new clients.

Reporting to the Associate Director - Client Solutions, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales.

• You will drive business development efforts in the region, acquire new clients and manage sales targets .
• You will gather market intelligence, including information on clients and competitors in the "Office Interiors Design & Build", market sector, industry trends, future projects, etc.
• You will generate and track leads and forecast your sales efforts to create new bookings.
• You will work closely with the Director and the Team to complete the sales cycle
• You will collaborate in developing the systems, materials, and resources necessary for business development, including proposals, presentations, and serving offerings to win work.

What we expect

• You are a goal oriented sales professional with experience of managing complex sales cycles with B2B selling process to multi-national companies in Bangalore.
• You have achieved quota/annual targets in your previous roles
• You have an engaging personality with excellent communication skills

• You have experience working in Interior Design firms selling "Office Interiors Design & Build" services.
• You have an undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 5 years of sales/ business development experience .

Who We Are

To find out more visit www.spacematrix.com

Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for an experienced System Administrator to join our IT team. As a System Administrator, you will be responsible for maintaining and supporting our organization's IT infrastructure, including servers, operating systems, storage systems, and network components. You will ensure the availability, performance, and security of all systems, performing regular system maintenance, troubleshooting issues, and supporting infrastructure projects. You will also work closely with other IT teams to implement new systems and ensure their proper integration into the environment.

Key Responsibilities:

System Installation and Configuration

• Install, configure, and maintain servers (physical and virtual) across different operating systems (e.g., Windows, Linux, UNIX).
• Manage server environments, including provisioning, patching, and lifecycle management.
• Ensure the proper installation and configuration of operating systems, database systems, applications, and security tools.

System Maintenance and Monitoring

• Regularly monitor system performance, availability, and security across various platforms.
• Perform scheduled maintenance tasks, such as updates, patches, and system backups.
• Monitor server health, system logs, and performance metrics to identify potential issues.
• Implement system monitoring tools to proactively detect and resolve system-related issues.

Troubleshooting and Issue Resolution

• Investigate, diagnose, and resolve system issues, including hardware, software, and network-related problems.
• Provide technical support to internal teams and end-users for system-related issues.
• Troubleshoot and resolve system errors, performance degradation, and system outages, minimizing downtime.
• Perform root cause analysis of recurring system issues and take steps to prevent future occurrences.

System Security Management

• Implement and maintain security measures to protect systems and data, including access control, encryption, and security protocols.
• Regularly perform security audits and system vulnerability assessments.
• Apply security patches and updates to operating systems, software, and infrastructure components.
• Configure firewalls, antivirus tools, and intrusion detection systems to safeguard the organization’s IT environment.
• Manage user access controls and permissions to ensure the integrity and confidentiality of critical systems.

Backup and Disaster Recovery

• Manage backup systems to ensure that critical data and system configurations are securely backed up.
• Perform regular system data recovery tests and disaster recovery drills.
• Create and maintain disaster recovery plans for systems and infrastructure to ensure business continuity in case of failure.
• Develop and implement strategies for data retention and backup management, ensuring compliance with organizational policies.

Documentation and Reporting

• Maintain comprehensive system documentation, including configurations, troubleshooting procedures, and backup schedules.
• Create detailed reports on system performance, security incidents, and system uptime.
• Document system changes, updates, and maintenance activities, ensuring that records are up-to-date and accurate.
• Prepare reports and presentations for senior management and stakeholders regarding system health and improvements.

System Optimization

• Perform system tuning and optimization to enhance the performance and reliability of systems.
• Recommend and implement new technologies, tools, or best practices to improve system efficiency.
• Analyze system logs, data usage, and performance metrics to optimize system resources.
• Review and manage storage capacity, ensuring that resources are appropriately allocated and utilized.

Collaboration and Support

• Work closely with network, storage, and database teams to ensure the seamless integration and operation of systems across the organization.
• Collaborate with other IT departments and project teams to implement new systems, upgrades, and integrations.
• Provide technical support and assistance to other departments on system-related matters.
• Assist in system deployment and configuration for new projects and initiatives.

Continuous Improvement

• Stay updated with the latest trends and developments in system administration, technology, and best practices.
• Participate in training sessions and technical certifications to enhance knowledge and skills.
• Proactively suggest improvements to the system architecture and processes to improve efficiency, security, and scalability.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in system administration or IT infrastructure support.
• Proven experience managing both physical and virtualized environments (VMware, Hyper-V, etc.).
• Strong knowledge of server hardware, operating systems, and networking protocols.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
• Familiarity with cloud platforms and virtualization technologies.
• Knowledge of storage systems, backups, and disaster recovery procedures.
• Technical Skills:
• Proficiency with operating systems (Linux, Windows Server, UNIX).
• Experience with Active Directory, DNS, DHCP, and other directory services.
• Knowledge of system automation tools (e.g., Ansible, Puppet, or Chef).
• Experience with server security tools and firewall management.
• Familiarity with network protocols (e.g., TCP/IP, SNMP, FTP, HTTP/HTTPS).
• Experience with virtualization platforms (VMware, Hyper-V, etc.).
• Experience with scripting (e.g., Bash, PowerShell, Python).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and handle multiple projects in a fast-paced environment.
• Attention to detail and thorough documentation practices.
• Ability to work independently as well as in a team.
• Strong organizational and time-management skills.
• Certifications (preferred):
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
• CompTIA Network+ or Security+.
• Linux Professional Institute Certification (LPIC-1/2).
• VMware Certified Professional (VCP).
• ITIL Foundation or similar IT management certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 9

About the Role:

We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.

Key Responsibilities:

Change Management Support

• Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
• Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
• Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
• Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
• Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.

Training Program Development and Delivery

• Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
• Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
• Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
• Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
• Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.

Documentation and Reporting

• Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
• Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
• Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
• Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.

Stakeholder Communication and Collaboration

• Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
• Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
• Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
• Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.

Training Needs Analysis and Planning

• Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
• Work with leadership teams to prioritize training needs and create a development plan for affected employees.
• Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.

Continuous Improvement

• Gather feedback from employees and stakeholders to continuously improve change management and training programs.
• Stay updated on best practices, tools, and trends in change management and training methodologies.
• Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
• Experience:
• 2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
• Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
• Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
• Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
• Technical Skills:
• Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
• Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
• Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
• Soft Skills:
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
• Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
• Empathetic and adaptable to organizational dynamics and change efforts.
• Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
• Certifications (preferred):
• Change management certifications (e.g., Prosci Change Management Certification, Certified Change Management Professional - CCMP).
• Training and development certifications (e.g., ATD Certification, Certified Professional in Learning and Performance - CPLP).

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check-in, and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

This role is part of the AP CCM team, and will be based in Pasay office. The ideal candidate will be self-directed, analytical and a strategic thinker.

• Serve as the key CCM contract owner for the assigned markets in managing and facilitating end-to-end client contract management process which includes reviewing and processing contract requests, contract drafting, managing stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).

• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.

• Serve as Subject Matter Expert to onboard new and manage changes to existing contract types, establish contract workflow and reporting process, lead team training and knowledge-sharing efforts to other CCM members, and assimilate it into CCM day-to-day operations.

• Liaise with internal stakeholders e.g. Technology team, Global Sales and Commercial Operations (GS&CO) team, CS Project Management Office (PMO) to discuss, test, and deploy fixes and enhancements tickets for Contract Lifecycle Management (CLM) tool i.e. Apttus/Icertis and Customer Relation Management (CRM) tool i.e. Microsoft Dynamics. This requires profound working knowledge of both tools and CCM day-to-day operations to be able to identify issues and enhancement opportunities, and liaise with relevant stakeholders to assess potential upstream or downstream impact in our workflow. Strong project management and critical thinking skill is needed to work with multiple stakeholders including other regions’ CCM colleagues in prioritizing tickets to meet timeline, and apprise CCM Management of potential delays.     

• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities independently with limited supervision.

• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.

• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.

• Proactively participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

• This is an individual contributor role with a potential to grow into a people manager role when the need arises.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.
• Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.
• Conduct in-depth investigations, maintain accurate and thorough documentation.
• Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.
• Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.
• Contribute to the development and enhancement of internal policies and procedures.
• Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Overview
A Virtual Assistant (VA) provides remote administrative, technical, or creative support to businesses, entrepreneurs, or professionals. The role involves performing a variety of tasks to help clients manage their workload and achieve their goals efficiently.

Key Responsibilities:

• Administrative Support:
• Manage emails and correspondence.
• Schedule meetings, appointments, and calendar management.
• Organize and maintain files and records.
• Prepare reports, presentations, and spreadsheets.
• Customer Support:
• Respond to customer inquiries via email, chat, or phone.
• Address and resolve customer complaints.
• Social Media and Marketing Support:
• Manage and update social media profiles (e.g., Facebook, Instagram, LinkedIn).
• Create and schedule posts using tools like Canva or Hootsuite.
• Engage with followers and monitor social media metrics.
• Data Entry and Research:
• Input data into CRM systems or spreadsheets.
• Conduct online research and compile relevant information.
• Project Management:
• Track and monitor the progress of tasks and projects.
• Collaborate with team members to ensure deadlines are met.

Qualifications:

• Proven experience as a Virtual Assistant or similar role.
• Proficiency in productivity tools (e.g., MS Office, Google Workspace).
• Familiarity with task management tools (e.g., Trello, Asana, ClickUp).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Tech-savvy with the ability to quickly learn new software and tools.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 12

About the Role:

We are seeking a skilled Systems Analyst to join our team and play a key role in analyzing and improving our IT systems. You will work closely with both technical and business teams to understand system requirements, design solutions, and ensure seamless integration between software applications and business processes. The ideal candidate will have strong analytical skills, problem-solving abilities, and experience in system design, testing, and implementation.

Key Responsibilities:

Systems Analysis and Design

• Work with business stakeholders to gather and analyze system requirements, ensuring alignment with business goals.
• Design and document detailed system specifications, including functional and technical requirements.
• Develop system models, flowcharts, and diagrams to represent system architecture and processes.
• Provide recommendations for system improvements, new functionalities, and integrations to meet business needs.

System Development and Integration

• Collaborate with developers and IT teams to design, implement, and integrate new systems or system enhancements.
• Ensure system compatibility with existing IT infrastructure and business processes.
• Conduct feasibility studies and cost-benefit analyses for new system proposals.
• Support the implementation of new systems, ensuring proper system configuration, data migration, and user training.

Testing and Quality Assurance

• Develop and execute test plans to ensure system functionality, performance, and security.
• Identify, document, and resolve system issues during testing and post-implementation.
• Ensure that systems meet quality standards and comply with organizational policies.
• Coordinate with the QA team to perform system validation and ensure successful deployment.

Support and Maintenance

• Provide ongoing support and troubleshooting for existing systems, addressing technical issues and user queries.
• Monitor system performance, diagnose problems, and optimize system efficiency.
• Perform system upgrades, patches, and enhancements as required.
• Maintain detailed documentation of systems, configurations, and processes for future reference.

Collaboration and Stakeholder Communication

• Work closely with business analysts, developers, and other IT teams to ensure successful system implementation and alignment with business requirements.
• Communicate technical information effectively to non-technical stakeholders, ensuring clarity in system design and changes.
• Provide regular updates on system status, progress on projects, and potential risks to key stakeholders.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

Position Summary

The Customer Service Representative (CSR) is responsible for delivering world-class customer support to both external and internal customers during escalated inquiries. This role involves managing customer interactions regarding products, services, and policies while ensuring compliance with internal processes and upholding the highest standards of customer service for DGL.

Key Responsibilities

1. Customer Support
• Handle customer inquiries regarding products, services, and policies through the toll-free line or email.
• Act as a point of contact (POC) to address policy, product, and processing questions from internal and external customers.
2. Training and Coaching
• Assist with training and coaching internal teams as needed to enhance customer service efficiency.
3. Complaint Resolution
• Respond proactively to customer complaints or product flaws identified through the product review process.
4. Process Improvement
• Identify and recommend improvements to daily operations within the department and across teams.
5. Administrative Tasks
• Complete additional responsibilities as assigned by the management team.

Work Hours

• Schedule: Monday to Friday, 9:30 AM - 6:00 PM (EST).

Required Skills and Qualifications

• Previous experience in customer service.
• Proficiency with:
• Microsoft Outlook, Word, and Excel
• AWS Connect
• Freshdesk
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

The Associate Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

Work Location: Manila, PH
Work Arrangement: Full remote
Work Schedule: 3rd shift 
Specific requirements: at least 1yr of sourcing experience, cold calling experience is a must, healthcare sourcing background preferably.
 

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

About the Job

Reporting to the Swedish Food Market and Bistro Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Swedish Food Market, Bistro, and Cafe. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

Your assignment

You will lead and manage the IKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, and take actions that contribute to sustainability, such as waste management and investments;

Your assignment

• You will be based in Philippines, and are responsible to achieve maximum sales growth and profitability in the online channels, while taking care of the IKEA product range and our commercial priorities within the framework of the IKEA Concept and brand values.
• You do this by merchandising the IKEA website & Shopping App in the most optimal way, coordinating & aligning content to the commercial calendar, converting online traffic to sales, understanding local consumers’ life at home & shopping behaviour, exploring avenues for repeat purchases & engagements, securing a seamless online shopping experience and aligning it with the customers’ user journey on the IKEA website & Shopping App.

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.