Eram Talent is a leading Talent Acquisition Company, providing recruitment solutions to clients in the Oil & Energy industry. We are currently looking for a Plant Maintenance Master Data Maintainer for a client based in Saudi Arabia. As a Plant Maintenance Master Data Maintainer, you will be responsible for managing and maintaining the master data related to plant maintenance activities.

If selected, your job location would be Saudi Arabia.

Responsibilities

• Create and maintain master data related to plant maintenance in the system
• Ensure the accuracy and completeness of plant maintenance data, including equipment, spare parts, work orders, and maintenance schedules
• Collaborate with maintenance teams to validate and update maintenance data
• Perform data analysis and identify data discrepancies or inconsistencies
• Develop and implement data quality improvement initiatives
• Provide training and support to end-users on master data management processes and tools
• Ensure compliance with data governance policies and procedures

• Bachelor's degree in Engineering or a related field
• Over 10 years of Experience in SAP system PRC Master Data Maintainer Proficiency, Subject Matter Expert for all SAP Plant Maintenance Equipment and Functional
• Diversified experience in Oil, Gas, Refinery or Gas Power Plant; work experience with a maintenance organization , Six (6) years of experience in at least one craft, Minimum Years in the Special Field  6+ years
• Proficiency in using EAM or CMMS systems
• Strong analytical and problem-solving skills
• Attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of plant maintenance processes and best practices
• Understanding of data governance principles

Eram Talent is currently seeking an experienced Instrument & Control Technician to join the team. E-Talent has a global reach and network that draws on hands-on experience to provide highly skilled professionals for a variety of industries. The successful candidate for this position will work in the oil and energy industry, with a focus on instrumentation and control systems.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Install, calibrate, and maintain various types of instrumentation equipment
• Perform regular inspections and preventive maintenance activities
• Troubleshoot and repair instrumentation and control systems
• Interpret electrical and instrumentation diagrams and schematics
• Collaborate with other technicians and engineers to ensure proper functionality of systems
• Follow safety guidelines and maintain a safe working environment

• Associate's degree or equivalent in instrumentation or related field
• Minimum of 10 years of experience as an Instrument & Control Technician
• Strong knowledge of instrumentation and control systems
• Proficiency in Yokogawa SCADA, Yokogawa ESD systems, Ypkogawa RTU Siemens PLC, Allien Bradley PLC, Honeywell RTU
• Knowledge of electrical and mechanical systems
• Ability to read and interpret electrical and instrumentation diagrams
• Excellent problem-solving and troubleshooting skills
• Good communication and teamwork abilities
• Valid certification in instrumentation and control systems would be a plus

Eram Talent, a leading talent acquisition company, is currently seeking a skilled Machinist Technician to join our client's team in Saudi Arabia. With our extensive industry expertise and global network, we strive to connect talented professionals with top companies in various industries.

We are partnering with our client, a reputable manufacturing company in Saudi Arabia, to hire a Machinist Technician. As a Machinist Technician, you will play a critical role in supporting the machining operations of the company. You will be responsible for setting up and operating various machine tools to produce precision parts and components. Your knowledge of machine operations, technical drawings, and attention to detail will contribute to the smooth and efficient operation of the machining department.

If selected, the work location would be in Saudi Arabia.

Responsibilities:

• Set up and operate machine tools such as lathes, milling machines, and grinders
• Read and interpret technical drawings and blueprints
• Select appropriate cutting tools and adjust machine settings
• Perform machining operations to produce high-quality parts and components
• Monitor machine operations and make adjustments as necessary
• Inspect finished parts to ensure they meet quality standards
• Perform routine maintenance and cleaning of machines and tools
• Follow safety protocols and maintain a clean work area
• Collaborate with the team to optimize machine performance and productivity

• Educational Level: Diploma in Machining or related field
• Minimum Years of Experience: 5 years of experience as a Machinist Technician
• Proficiency in setting up and operating machine tools
• Strong knowledge of machine operations and technical drawings
• Ability to read and interpret technical drawings and blueprints
• Excellent attention to detail and precision
• Experience in conducting quality inspections
• Familiarity with routine maintenance and cleaning of machines
• Knowledge of safety protocols and procedures
• Good problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Job Scope:

As a vital member of the team, you'll be instrumental in ensuring the quality and performance of our online portfolio. Your proficiency in WordPress and website builders, coupled with robust project management and communication skills, will be highly valued. Additionally, you'll be involved in tasks such as analyzing metrics, conducting keyword research, creating visuals, refining website designs, collaborating with the sales team, and coordinating with finance, as well as being responsible for a team of people. Collectively, these duties align with PMP’s mission of delivering engaging and informative content to our audience.

Responsibilities:
Quality Assurance:

• Develop and maintain robust QA processes to ensure the highest quality of WordPress websites.

• Conduct regular audits of websites to identify and resolve any issues.

• Ensure all websites are optimized for performance and functionality.
   

Operations Management:

• Streamline workflows and processes to enhance team efficiency and productivity.

• Allocate and assign appropriate resource levels to each project

• Identify when metrics under your remit require attention

• Ensure all operational activities are within budgetary constraints.

• Act as a problem-solving resource, quickly identifying errors and implementing solutions to improve business processes.
   

Project Management:

• Lead the planning, execution, and successful delivery of website projects, whether they be front-end or metrics/content associated with sites.

• Allocate resources efficiently to meet project timelines and milestones.

• Monitor project progress, addressing any issues promptly to ensure smooth operations.
   

Team Leadership:

• Lead, mentor, and support a team with a wide range of skills, from content to admin to site development.

• Conduct regular team meetings to align with project goals and updates.

• Foster a collaborative, innovative, and high-performance team environment.

General Description

Do you want to spearhead the development of Wrist’s Manila based IT organization and help Group IT build a strong IT team with diverse capabilities across technical areas? Do you want to be the driving force that ensures digital transformation of not only a traditional ship supplying company but of an entire industry together with Wrist’s IT management team?   

Wrist Ship Supply is a solid, market leading company with a global reach. As our digital ambitions  require IT talent, we face a scaling of our IT organization in Manila which currently employs 11 colleagues. If you can see yourself enable the growth and integration of our Manila based IT organization, you might be the right fit for this exciting position.   

Wrist Shared Service Center is looking for an IT Director Group IT Manila who will assume the overall leadership responsibility for Wrist’s Manila based IT organization. This includes employee management as well as local IT vendor relations management towards i.e., our local recruiting partner. You will be responsible for performance management of the IT teams as well as personal development and coaching of direct reports.

In collaboration with your Danish-based IT management colleagues you will be responsible for building an IT organization that works as one across Manila and Nørresundby (Denmark). Moreover, you are expected to cultivate a structured, process-oriented approach to operations, to ensure a smooth and efficient integration of operations across time zones and continents and lay the foundation for continuous service, process and quality improvement.    

To succeed in the role of IT Director Group IT Manila, you continuously communicate with your Danish IT management colleagues to align efforts and provide valuable insights and support.  

The overall responsibility includes, but is not limited to:

• Manage and develop Wrist’s Manila based IT organization to ensure that the center can deliver market leading IT services and capacity (cost and quality) to the entire Wrist Group
• Develop Wrist’s Manila based IT organization’s overall vision for enabling Wrist’s business strategy: Together with IT management, set direction for future development, opportunities as well as setup improvements
• Increase IT services offered by Wrist’s Manila based IT organization and develop additional value adding services in collaboration with your Danish colleagues in Wrist’s IT management and business stakeholders.
• Manage and ensure integration of Wrist’s Manila based IT-organization with the overall goal of ensuring that Wrist’s IT function readily can meet business needs
• Consolidate and optimize the Manila based IT organization’s processes: Experience with establishing ITIL practices and/or agile ways of working is a plus but not a requirement
• Responsible for results delivered by the Manila based IT organization
• Manage stakeholder alignment and engagement across Wrist’s business units and Group IT to ensure customer-centric focus and that as part of Group IT the Manila based IT organization represents one community and interface to the Wrist business.
• Coordinate business continuity efforts and aligning leadership approach among team leaders in collaboration with your Danish IT management colleagues.

Leadership and Performance Management

• Establish and develop high performance teams
• Impose the Wrist Group values in the Manila based IT organization
• Cultivate one community across Global Group IT’s locations and IT technical areas  
• Collaborate proactively with your IT management colleagues in Denmark
• Manage stakeholders proactively through continuous communication to IT Management, IT Teams and business Stakeholders.
• As IT Director of Wrist’s Manila based IT organization you are expected to act as a role model and lead the way: You are expected to inspire, motivate, coach and mentor employees and managers under direct reports

Vendor Management

• Actively manage all aspects of the day-to-day relationship with local partners relevant to the IT organization
• Fully leveraging the capabilities of partner and opportunities to improve day-2-day operations.

Finance Management

• Manage budget as well as deliver benefits set out in the business case for the Manila based IT organization.

• Ensure cost transparency across all service areas in Manila.
• Ensure cost allocation to relevant cost centres when utilising team members for non-support activities.

Reports to

The Manila based IT organization is organizationally anchored in Wrist Group IT. As IT Director Group IT Manila you will report directly to the Group CIO, closely collaborate with the office of the CIO and have a dotted reporting line to the general manager of our WSC.

Authority

Where responsibility is allocated, the matching authority is also granted, unless otherwise stated. Stop any operation when deemed unsafe to continue.

Documentation and record responsibilities

• Monthly financial reporting on budgets (REYR)
• Participate in IT management meetings to coordinate and prioritize projects and tasks across functional IT areas.
• Responsible for escalating personnel matters directly to CIO when needed.

Qualification Requirements

• University degree (bachelor or master’s) within relevant field; Business, Computer Science, information technology management etc.
• Good English language skills.
• Experience with project- and stakeholder management.
• Experience with financial reporting.
• 10 years of experience working in IT preferably in international organizations
• 7 years of experience as a people manager and solid leadership background – experience with and ability to lead through others
• Skilled in change management and organizational development.
• Ability to link business strategy and IT to provide services to the Wrist business. Ability to lead and communicate visions, plans and business cases convincingly at senior management level
• Full understanding of the majority of the functions in a global organization.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

LOOKING FOR FILIPINOS / PHILIPPINE-BASED CANDIDATES
*We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application.

Position : Onboarding Specialist

Schedule : Monday to Friday, 8AM-5PM CST (or 4 hours overlap with CST)

Holidays: US Holidays

​​​​​​​Salary Range : up to USD 1,400

About the Company:
The company aims to help the small business owners, owner/operators and other service-based companies grow through handling back-office tasks that frees up the business to focus on service fulfillment.

Responsibilities:

• The onboarding specialist will support the onboarding of all new clients.
• The company has developed a proprietary AI Voice product
• The onboarding specialist will support the integration of the AI Voice product with the clients services
• The company works primarily with Home Service companies (e.g. Plumbing, electrical)
• The onboarding specialist will ensure that the client has successfully completed all informational requirements that will help AI Voice integration
• Once the AI Voice product has been integrated with the client, the onboarding specialist will monitor all quality assurance to ensure required AI Voice updates are being completed
• The onboarding specialist will act as an ongoing liaison with the client after successful onboarding completed

• 3-5 years of experience working with CRMs
• Proficiency with Microsoft products (Excel, Word, etc). 
• Former onboarding experience would be a plus. 
• Conversational in English (as this role will be occasionally engaging with clients directly)
• Having home service experience and experience with CRM's (e.g. ServiceTitan, HouseCall Pro, etc) would be an added benefit.

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (01:00 PM - 10:00 PM PST)

What are we looking for?

Skills Required:

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum of 1 year of experience in Project Management
• At least 3-5 years of administrative experience
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Exceptionally strong organizational, time management, and attention to detail skills

What will you do?

• Client Job and Document Management:
• Handle client portal uploads and downloads.
• Process and organize documents received via email within client folders.
• Send email notifications to clients and tax preparers as needed.
• New Client Onboarding:
• Welcome new clients with an email introduction.
• Assign a unique Lacerte Tax ID number.
• Set up client portal login and send an access invitation.
• Create new client records in the firm's system, including client number, Outlook database entry, file folder creation, and setup in QuickBooks and LaCerte (if complete information is available).
• Send new client forms via email and track their response. Follow up on missing forms promptly.
• Update client status in Office Tools to "Docs In" and assign the file to a tax preparer.
• Document actions taken and any relevant comments in Office Tools for tracking purposes.
• Research and collect essential client business information, such as annual statements of information, business licenses, SOS#, EIN, DOB, and SSN (if applicable).
• Client Management and Communication:
• Add new client entities to the firm's software.
• Send engagement letters.
• Assign Lacerte numbers, set up folders and file shortcuts, and add group names in Office Tools.
• Communicate with clients as needed to provide excellent customer service.
• Tax Return Processing:
• Assemble completed client tax returns.
• Invoice clients for tax preparation services.
• Send tax returns to clients and follow up on unacknowledged deliveries.
• E-filing and Client Communication:
• Electronically file tax returns once signatures and payments are received.
• Document all actions within the practice management software.
• Monitor e-filing status and update client file records accordingly.
• Contact clients if additional documentation is needed for e-filing (e.g., 1095 forms or dependent information).
• Office Tools Management:
• Manage and track the Office Tools inbox for requests from different departments.
• Send follow-up reminders to ensure tasks are completed by relevant teams.
• Project and Client Support:
• Assist with various projects, including tax vouchers, extensions, annual engagement letters, and updating client and job information in Office Tools.
• Provide general support for Office Tools management tasks.
• Enter client data into LaCerte software and manage their client folders.
• Staff Support:
• Provide backup support to other staff members as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an accounting firm based in Los Angeles, with satellite offices in Redlands, Palos Verdes, and (coming soon) Paris, France. They possess a broad scope of expertise to fulfill the business and individual needs of their clients. Their commitment includes providing tailored attention, exceptional service, and individualized collaborations to guarantee the achievement of their client's goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Email Marketing Manager

Work Hours: 40 hours per week, flexible with a 4-hour overlap in EST

Holidays: TBD

Pay Range: up to USD 2,000 per month (depending on qualifications and skills)

Company/Client Overview: 

A US-based direct-to-consumer e-commerce brand in the dermatology, over-the-counter consumer products space.

Responsibilities:

• Develop, implement, and optimize email marketing campaigns for both consumer and doctor audiences.
• Manage and segment email lists to ensure high deliverability and engagement rates.
• Clean up and maintain our email database, ensuring data integrity and compliance with industry regulations.
• Create compelling and personalized email content, including subject lines, copy, and CTAs.
• Analyze email campaign performance and generate actionable insights to improve future campaigns.
• Collaborate with the marketing team to align email campaigns with overall marketing strategies and objectives.
• Utilize HubSpot CRM functionality for doctor communications, ensuring seamless integration and tracking.  (We are open to changing platforms for either or both doctor and consumer email campaigns)
• Stay up-to-date with email marketing best practices, industry trends, and regulatory requirements.
• Test and optimize email elements such as subject lines, content, and send times to maximize performance.
• Report on key email marketing metrics, providing regular updates to the marketing team and leadership.

• Bachelor’s degree in Marketing, Communications, or a related field.

• Minimum of 3 years of experience in email marketing, preferably in the e-commerce or healthcare industry.
• Extensive experience with HubSpot (both Marketing and CRM functionalities).
• Strong understanding of email marketing best practices, deliverability, and compliance (CAN-SPAM, GDPR, etc.).
• Excellent copywriting and editing skills with a keen eye for detail.
• Proficiency in HTML/CSS for email template customization is a plus.
• Strong analytical skills and experience with email marketing metrics and reporting.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Creative thinker with a results-driven mindset.
• Excellent communication and collaboration skills.

About Pearl:

At Pearl, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Data /Quality Assurance Analyst
Work schedule: Full Time | 40 hours per week | 10 AM to 7 PM Philippine Time
Salary Range: US$ 1,100.00 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As a Data & Quality Assurance Analyst, you'll play a vital role in ensuring the accuracy and integrity of our data. Your responsibilities will span data collection, quality control, AI content review, and more. This role offers a unique opportunity to work with cutting-edge AI and automation tools while contributing to a valuable information resource.

The Data & Quality Assurance Analyst will report to the Founder, with a dotted line to the Chief Technology Officer.

Duties and Responsibilities

• Company Research: Utilize web research and data entry tools to gather and verify company information.
• Data Quality Assurance: Ensure the accuracy and completeness of collected data through meticulous quality checks.
• AI Integration:
• Review and refine content generated by AI algorithms, helping to optimize their performance.
• Craft and improve prompts used to guide AI data collection and content creation.
• Technical Skills:
• Utilize web scraping and data extraction tools to efficiently gather information.
• Gain basic familiarity with the backend operations of our client’s content management system.
• Possess a willingness to learn and apply basic Excel formulas for data analysis.
• Content Review:
• Perform quality control on AI-generated blog posts, ensuring they meet publication standards.
• Proofread and edit written content and documentation to maintain high quality.

• At least 1 year of proven experience in data (data entry, research), especially working with large datasets.

• Ideally familiar with the world of startups and/or venture capital investment.
• Excellent written and verbal English communication skills.
• Keen eye for detail and a commitment to quality assurance.
• Comfort with repetitive tasks like data collection, data quality, data entry, data research.
• Curiosity and interest in AI and automation technologies.
• Technical aptitude with a willingness to learn new tools and processes.
• Self-motivated and results-oriented with a "get things done" attitude.
• Ability to work independently and collaboratively within a team.
• Comfortable working in a startup environment.
• Tools: Excel, Google Workspace, WordPress (back-end), AI and automation tools, Slack

• Fully remote forever–work from anywhere!

• Competitive net salary with opportunity to be paid above median market rate.
• 28 days paid time off (including public holidays)
• Exposure to cutting-edge AI and automation tools
• Opportunity to work with a dynamic and growing team in the exciting world of B2B data
• Access to learning and development resources for continuous growth and improvement

Data validation is a live data check performed multiple times during the survey fielding. It is performed to ensure that the survey data matches the survey materials. Identify potential fraudulent respondents that failed the data quality checks and report them. These are subsequently excluded from the final survey data providing ultimate quality data to our clients.  

A successful candidate needs to demonstrate existing experience in data validation area using SPSS scripts or Quantum. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: including, but not limited to the following: 

• Data validation: 100% accuracy 

• Understand data structure. 

• Write programs/scripts to check the data for any errors using tools like SPSS or Quantum. 

• Basic knowledge of Confirmit/Decipher platforms. 

• Pro-active communication: 100% meet deadlines 

• Handle multiple projects independently and deliver error free output. 

• Review project requirements and execute projects independently as per requirements. 

What will your normal day look like?

Design, develop and implement effective and efficient, flexible and innovative best practice learning and development initiatives and solutions including eLearning modules, to build capability and meet business needs with a focus on continuous improvement.

Responsibilities

• Consult with subject matter experts and stakeholders across the business to develop holistic learning, to develop relevant competency and ensure learning outcomes are met.
• Design and build workplace learning modules based on business needs.
• Build assessments to test learner's current capability level.
• Create best practice around a blended learning approach which focuses on the business needs, takes into consideration the Client, audience, culture and local environment as well as current and emerging technologies to support the approach (e.g. Virtual classroom) 
• Design learning that is engaging and promotes knowledge retention by understanding the diversity of learners and groups of learners.
• Develop and maintain effective working relationships with subject matter experts and stakeholders to provide a high level of service and advice in relation to learning pathways to meet employee earning needs.
• Role model professional best practice behaviours and principles to identify and implement Instructional Design models to the Instructional Design role in TSA - not limited to ADDIE, Kirkpatrick, SAM Model, Ganges, Merril's first principles, Kemp, Action Mapping etc.
• Undertake review and evaluation of learning solutions (in consultation with subject matter experts and other stakeholders holders) to ensure they
  meet organisational requirements and support transference of learning/s into the workplace.
• Analyse training and LMS related issues and provide effective solutions and advice through the design and development process that includes learning/training needs analysis, product design, development, implementation and evaluation.
• When required assist to design additional content that will support flipped learning programs.
• Manage and/or coordinate solutions and assigned tasks to
  ensure quality outputs within the approved scope.

Team Summary

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.

Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

VCA Managed Services (VMS) is an augmentation of Visa’s consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age.

What a Consulting Delivery Lead for Visa Managed Service (VMS) in VCA does at Visa:

Reporting into the Head of VCA Philippines, the successful candidate will be a seasoned consultant who will identify common client needs, and is responsible in developing offerings that leverage Visa’s extensive capabilities, subject matter expertise, collaborate with third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery.

The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback,  close the sale, and ultimately lead the execution of the services.

This role is required to  flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

Key responsibilities:

Consultative Selling

• Uncover client needs, challenges, and opportunities with respect to managed services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decision-making stakeholders and processes

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
• Develop product pricing strategy, ensure product profitability

Solution Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Possess strong diplomacy skills and fosters goodwill between different groups
• Coach teams

People Leadership

• Demonstrate ability to structure a team and lead high-performers to even higher performance levels

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programmes, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Confidently manage client projects in parallel to product developments and a changing landscape 
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner 
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L1/L2 Support)

• Mostly Virtual setup but must be willing to report to the office if needed (usually twice a week). Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

This security engineering position will be part of a skilled and highly functioning team where there is a lot of opportunity and enhance existing skills or learn new ones. This role will help troubleshoot, maintain, and act as subject matter experts for our Managed Security Services clients. This role will be supporting a variety of security controls across multiple technology platforms.

About the team:

Managed Security Services (MSS) Border Protection Team is responsible for the following MSS services:

• Firewall Management

• VPN Management

• MFA

About the role:
As an IT Security Analyst with FIS, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you’ll help protect and secure highly-sensitive financial data for customers around the world.

What you will be doing:

• Implementing information security controls and preventing hackers from infiltrating company information and jeopardizing programs.

• Maintaining and controlling access to security systems and utilizing applicable encryption methods to maintain the company's firewall.

• Working with the user community to understand security needs.

• Proactively handles security vulnerabilities and responds to active threats

• Maintenance, configuration, and deployment of NGFW including but not limited to: Cisco ASA, Fortinet, Palo Alto

• Log analysis and troubleshooting

• Deep understanding of routing and switching technologies, security best practices, L2/L3 networks, Ipv4, NAT, BGP, IPSec, Policy-based routing

• Communicating and working effectively with cross functional teams to deliver solutions.

• Reviewing and Implementing Firewalls in line with company and security best practices

• Experience with project-based work and assisting with customer escalations  

• Experience with scripting technologies and centralized deployment preferred but not required

What you will bring:

• Knowledge of network and security technologies.

• Experience with network design and engineering.

• A bachelor's in computer science or a related field, or the equivalent experience.

• Firewall Management experience

• Broad IT skillset

• Understanding of network flow

• IT fundamentals

• Security fundamentals

• Technical Troubleshooting

Added bonus if you have:

• Previous Security Experience

• Fortigate, Cisco ASA, or Palo Alto Experience

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your Responsibilities  

You will play a crucial role in providing product and service-related support to our clients and partners. Clients come from different industries and functions, such as banking, insurance, investment management, and non-financial multinationals. 

The ideal candidate enjoys resolving any product and service-related issues, represents RepRisk as a premium data provider, and maintains RepRisk’s excellent standard in Client Services.  

The Client Services Analyst is part of our international Client Services team under the Commercial Operations team and reports to the Client Services Lead in Manila, Philippines. Moreover, you will: 

• Deal with incoming client and partner requests and perform essential account support tasks, such as addressing login issues, updating watchlists, and producing reports and exports 
• Support onboarding and offboarding processes for clients and partners 
• Capture clients and partners team’ controlling activities and update relevant accounts, contracts, and contacts as needed 
• Handle request for proposal (RFP), due diligence or other supplier questionnaires 
• Provide quarterly, monthly, or customized user statistics and other internal account reporting  
• Create or maintain relevant guidelines and process documents
• Execute the delivery of standard RepRisk products for clients (e.g., reports, data exports) and other client-related administrative tasks 
• Coordinate with other internal stakeholders (e.g. Business Development, Key Account Management, IT, Products, Operations) to solve user-related queries, as well as to develop and execute internal projects  
• Work and function as a team player in a globally-distributed, cross-cultural team with your colleagues based in Europe, Asia, and North America 

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.  The post will be assigned to triage of support cases for local and global clients.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone), ensuring problem resolution, system access, and optimal system performance.

• Triage all cases that are raised with product support in a timely manner, achieving a first contact resolution where possible or routing the case accordingly.

• Act with integrity throughout all internal and external communications

• Coordinate closely with the wider Global support team in a collaborative manner.

• Ensure that a great attention to detail is apparent on all support cases handled

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.

• Participate in regular team meetings, bringing observations of potential trends and issues to light

• Support other strategic initiatives as needed.

As a Recruitment Coordinator, you will support the client recruitment teams and have responsibility for candidate care and administrative support associated with a candidate’s application process through to their onboarding. You must be willing to work on night shift schedule and in Ortigas.

As a Recruitment Coordinator, you will possess strong attention to detail and accuracy and will be able to identify potential risks or issues associated with a candidate’s application or onboarding process and take corrective measures to mitigate.

Reporting into the Recruitment Administration Team Lead, you will assist in driving high quality candidate care and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.   

Your duties may include, but are not limited to:

• Providing support to the recruitment team by completing designated activities within agreed timeframes.
• Maintaining consistent communication with candidates throughout the onboarding process, to manage requirements and expectations.
• Initiating and monitoring onboarding activities as per client process.
• Maintaining audit-ready offer and onboarding materials, resolving issues and escalating as needed.

As a Recruitment Coordinator, you will support the client recruitment teams and have responsibility for candidate care and administrative support associated with a candidate’s application process through to their onboarding. You must be willing to work on the night shift schedule and in Ortigas.

As a Recruitment Coordinator, you will possess strong attention to detail and accuracy and will be able to identify potential risks or issues associated with a candidate’s application or onboarding process and take corrective measures to mitigate them.

Reporting to the Recruitment Administration Team Lead, you will assist in driving high-quality candidate care and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.   

Your duties may include, but are not limited to:

• Providing support to the recruitment team by completing designated activities within agreed timeframes.
• Maintaining consistent communication with candidates throughout the onboarding process, to manage requirements and expectations.
• Initiating and monitoring onboarding activities as per client process.
• Maintaining audit-ready offers and onboarding materials, resolving issues, and escalating as needed.