About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continuous growth, we have an exciting opportunity for an HR Generalist to join us.

Goal:

Responsible for providing comprehensive PX support and services across all facets of People Experience, including, employee relations, performance management, training and development, and compliance with employment legislation and organisational policies. The role ensures the effective delivery of PX initiatives and contributes to the development of a positive workplace culture.

• Previous experience (2+ years as a guide) in an HR practitioner position or Business Administration.
• High level attention to detail.
• Drive and ability to switch from one task to another on short notice.
• Ability to liaise and communicate confidently with employees across the business.
• Ability to maintain a high level of confidentiality and professionalism with sensitive information.
• Capable of working independently to progress workloads and priorities.
• Any prior experience working within an IT organisation would be an advantage but not mandatory.
• Competent with IT applications such as MS Word, MS Excel etc.
• Understanding of HR processes including Employee Relations.

Responsibilities:

• Provide guidance and support to managers and employees on PX policies, procedures, and employment legislation.
• Using PX framework drive and manage various PX projects including, training and development, Leadership Development programs
• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.
• Support performance management processes, including coordinating performance reviews and assisting in the development of performance improvement plans.
• Coordinate and deliver training and development programs to enhance employee skills and knowledge.
• Maintain PX records and employee files, ensuring data accuracy and compliance with privacy and confidentiality requirements.
• Process onboarding, exits and employee change via HRIS systems and relevant stakeholders
• Assist in the development and implementation of HR policies and procedures.
• Support workplace health and safety initiatives and ensure compliance with relevant legislation.
• Contribute to HR projects and initiatives aimed at improving HR processes and practices.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

Position: AP- Customer Support Representative

Description

We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, addressing their inquiries and providing top-notch support. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty, contributing to the overall success of our company.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Troubleshoot and resolve customer issues in a friendly manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their queries were resolved to satisfaction.
• Collaborate with team members to improve service delivery and efficiency.
• Stay updated on product knowledge and company policies to better assist customers.

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a positive attitude.
• Ability to work independently as well as part of a team.
• Proficiency in using customer service software and tools.
• Flexibility to work various shifts, including evenings and weekends.

NOTE:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Position: AP- Video Editor

Description:

We are seeking a talented and creative Video Editor to join our dynamic production team. As a Video Editor, you will play a crucial role in transforming raw footage into compelling visual stories that engage and captivate our audience. The ideal candidate will have a strong eye for detail and a passion for storytelling through video. You will collaborate closely with directors, producers, and other team members to ensure that each project meets our high standards of quality. Your work will include editing various types of video content, from promotional materials and social media clips to full-length features and documentaries. In addition to technical skills, we are looking for a creative professional who can contribute innovative ideas and solutions to enhance our projects.

Responsibilities:

• Edit and assemble recorded raw material into a finished product suitable for broadcasting
• Review shooting scripts and raw material to create a shot decision list based on scenes’ value and contribution to continuity
• Trim footage segments and put together the sequence of the film
• Input music, dialogues, graphics, and effects to enhance the video
• Ensure logical sequencing and smooth running of the video
• Consult with the director and production team throughout the project
• Create and maintain an organized library of video content for easy access and reference
• Stay updated with the latest editing software and best practices to enhance video quality

• Proven work experience as a Video Editor or similar role
• Proficient in editing software such as Adobe Premiere Pro, Final Cut Pro, or similar
• Demonstrated ability to work with various video formats and codecs
• Strong understanding of video composition, pacing, and storytelling techniques
• Excellent communication skills and ability to collaborate effectively with a team
• Ability to handle feedback and make adjustments in a timely manner
• Strong attention to detail and a keen eye for visual aesthetics

NOTE:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Position: AP- Virtual Assistant

Description:

We are seeking a highly organized and motivated Virtual Assistant to join our dynamic team. In this role, you will have the unique opportunity to contribute to various projects and support our operational needs from the comfort of your own home. As a Virtual Assistant, you will work closely with our management team and other departments to ensure smooth daily operations, help manage schedules, and assist with administrative tasks. T

Responsibilities:

• Manage and organize email correspondence and respond to inquiries in a timely manner.
• Schedule appointments and manage calendars for team members.
• Conduct internet research and compile information for various projects.
• Assist with data entry and maintaining databases for better efficiency.
• Prepare reports and documentation as needed for different departments.
• Coordinate travel arrangements and itineraries for team members.
• Support marketing efforts by managing social media accounts and creating content.

• Proven experience as a Virtual Assistant or in a similar administrative role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with project management tools (e.g., Asana, Trello) is a plus.
• A reliable internet connection and a quiet home office environment.

NOTE:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Job Summary

Seeking an expert-level Functional Analyst for Adobe Commerce Cloud to bridge business needs and technical implementation.

Key Responsibilities

• Gather and document business requirements for Adobe Commerce Cloud
• Analyze business processes and identify improvement opportunities
• Create functional specifications for software development
• Conduct user interviews and facilitate requirement workshops
• Develop use cases, user stories, and process flows
• Perform gap analysis between current and desired states
• Support testing and validation of implemented solutions
• Provide training and support to end-users

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Job Description and Responsibilities

This role is part of the Business testing team within VPL’s Global Operations & Payments Network and reports into Senior Manager – Business Testing. The business testing team manages the testing of various network partner markets as per route spec and testing of multiple client’s onboarding workflows into Visa/VPL environments. The business testing/User acceptance testing should be conducted to in line with network partner & client’s business requirements/route specs to ensure the VPL’s business process & procedures to be met on a day-to-day basis.

What we expect of you, day to day.

• Contribute and support for business test strategy and business test plans for each market testing

• A strong business tester, skilled in functional & business acceptance testing, with an aptitude and desire to work and collaborate with other business users

• Translate the business requirements and operational workflows into business test scenarios and relevant test cases

• Define, document, and maintain business test scenarios and test cases in collaboration with business users, business analysts and Product owners

• Conduct business testing execution to ensure the testing standards should meet business requirements and route specifications

• Conduct defect triage meetings with business analysts, product owners and other relevant business users to ensure the relevant issues to be fixed prior to sign-off

• Liaise with internal & external stakeholders to make them aware of their requirements and provide the relevant support during the testing to meet their expectations

• Provide the bespoke test completion reports once the relevant testing phase completed

• As a business tester, you must involve in various stages of testing which starts from Network UAT, Client’s testing and production testing.

• Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines

• Support the automation testing initiatives/activities whenever necessary

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day-to-day operation related to Visa.

• Chat, call, and email specialist to handle all client inquiries related to their day-to-day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat, call, and email support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Graphic Designer will be focused on designing graphics for customers. Qualified candidates will have experience in the IT industry, have extensive knowledge of graphic design best practices, and be comfortable adopting brand standards. Your role will require the ability to rapidly iterate upon designs in accordance with Skillibrium and customer requirements. 

Responsibilities

• Collaborate with project managers, instructional designers, and clients to understand their branding, design needs, and go-to-market goals 
• Design custom graphics, presentations, documents, and other visual assets that align with clients' brand guidelines and project objectives 
• Develop sales, marketing, and product-focused materials that effectively communicate key messages and value propositions 
• Ensure consistency in design across all client deliverables, maintaining a high standard of quality and attention to detail 
• Work closely with internal and external teams, including marketing, sales, and product teams, to ensure that design work supports broader business objectives 
• Manage multiple design projects simultaneously, meeting deadlines and client expectations 
• Stay up-to-date with industry trends, design tools, and best practices, particularly in the IT sector 
• Provide creative input and suggest design improvements to enhance the effectiveness of client materials 
• Maintain organized files and documentation for all design projects, ensuring easy access and reference 
• Design mockups and prototypes that align with technical and brand standards and effectively communicate design ideas 
• Identify design problems and pain points in order to devise elegant solutions 
• Take a user-centered design approach and rapidly test and iterate designs 
• Ensure consistency in designs, branding and content across all deliverables 
• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 

• Native or Fluent English speaker 
• 5 years experience in a similar role, with a strong portfolio showcasing work in the IT industry. 
• Detailed oriented 
• Fast-paced 
• Bachelor’s degree in Graphic Design, Visual Communications, or a related field. Equivalent work experience will be considered 
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and presentation tools like PowerPoint or Google Slides 
• Strong understanding of branding principles and experience working within established brand guidelines 
• Ability to create visually compelling designs that communicate complex information clearly and effectively 
• Excellent attention to detail, with a commitment to delivering high-quality work 
• Strong project management skills, with the ability to handle multiple projects and meet tight deadlines 
• Effective communication and collaboration skills, with the ability to work closely with clients and internal teams 
• Familiarity with the IT industry’s design trends, terminologies, and visual standards 
• Knowledge of UX/UI design principles is advantageous. 
• Open to feedback and constant iterations 
• Passionate about resolving user pain points through great design 
• A solid grasp of user-centered design (UCD), planning and conducting user research 
• Mastery of design tools and process 
• 2+ years experience with Figma 
• Experience with responsive and adaptive design 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Understanding of the concept of design system/theme and knowing how to leverage them to accelerate UI development 
• Experienced in following agile methodologies

Ideally having:

• Experience with AI-driven design tools like Adobe Sensei, Canva’s AI features, or Figma’s smart design tools to streamline workflows and enhance creativity 
• Familiar with  
• Degree in Art, UX IX CX Design, Computer Science, or similar 
• Experience with creating digital assets for web and social media is a plus. 
• Understanding of digital marketing strategies and how design contributes to conversion and engagement 
• Understanding of generative design principles, where algorithms and AI generate design options based on specific constraints 
• Experience with infographics and data visualization to present complex IT concepts in a visually appealing way. 
• Knowledge of responsive design principles for web and mobile assets. 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Video Editor will be focused on creating new video content and digital media assets for customers. Qualified candidates will be expected to have experience in video and sound editing, motion graphics, and visual effects, work in a fast-paced start-up environment, and be passionate about innovative designs.  This role will work closely with instructional designers, project managers and clients to bring concepts to life quickly and efficiently, ensuring that all video content is visually engaging, informative, and aligned with our clients’ objectives. This role requires someone who can deliver exceptional video content rapidly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Video Production and Editing: Produce and edit high-quality videos. Take ownership of video projects from design to final editing and post-production. Utilize video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects) to create engaging visual content 
• Professional-Grade Videos. Edit raw video footage into polished, high-quality videos, ensuring smooth transitions, clear audio, and professional-grade output 
• Motion Graphics: Conceptualize, design, and execute captivating motion graphics for videos and other digital media. Bring podcast-style learning videos, how-to videos, and training videos to life through visually engaging animations that are produced rapidly 
• Brand Consistency: Ensure that all motion design work aligns with specific brand guidelines, maintaining a consistent and visually appealing brand identity across various media 
• User Engagement: Use your creative talents to enhance user engagement and viewer experience. Craft animations that resonate with our users 
• Trend Awareness: Stay up-to-date with the latest motion design trends and technologies, incorporating innovative techniques into your work to keep our content fresh and competitive 
• Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget. Collaborate closely with project managers and stakeholders to deliver outstanding results 
• Collaboration: Work with an experienced team to collaborate on team deliverables according to best practices. Participate in workshops and brainstorming sessions to collaborate on creative assets. Collaborate with content creators and clients to understand video requirements, including messaging, tone, and style 
• Organization: Organize and maintain a library of video assets, including raw footage, graphics, and project files 

• Native or Fluent English 
• 5 years experience in a similar role 
• Critical thinker, detailed oriented with a keen eye for visual aesthetics 
• Fast-paced (able to work on more than one video per day to help us meet a huge demand for services) 
• Expert in video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects). 
• Open to feedback and constant iterations 
• Excellent understanding of visual storytelling, pacing, and timing in video production 
• Passionate about creative work 
• Mastery of video editing and production 
• Strong portfolio of video work  
• Proficient in sound engineering

Ideally having:

• Degree in Art, Video Production, UX IX CX Design, Computer Science, Computer Engineering, or similar 
• Experience with AI-driven video editing tools or software that enhances production speed and efficiency 
• Knowledge of 3D animation and modeling tools for more advanced motion graphics 
• Familiarity with video distribution platforms (e.g., YouTube, Vimeo) and social media video best practices 
• Understanding of marketing and branding principles as they relate to video content 
• Experience with live-action and animated video content creation 
• Background in working on sales enablement or technical training videos 
• Familiar with using Video and Audio Libraries 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

This company is a mission-driven consumer health organization dedicated to optimizing men’s health through comprehensive content, community, and clinical support. Backed by $15M in funding from top Silicon Valley VCs and notable angel investors, the company has earned the trust of tens of thousands of men seeking health optimization. With an active community of 7,000 members, the company’s blog attracts over 10,000 monthly readers, its newsletter reaches 120,000 readers weekly, and its YouTube channel has over 5,000 subscribers.

Role Overview

As an Executive Assistant, you will be crucial to ensuring smooth and efficient operations within the company. This role involves working directly with the CEO and supporting other senior executives with administrative tasks, scheduling, and communications. You will also lead the planning and logistics for key business activities, including company events, board meetings, and leadership meetings. Additionally, you will provide support to the Recruiting & Talent team with various administrative tasks.

Responsibilities

• Provide high-level administrative support to the CEO and other senior executives.
• Manage complex scheduling, prioritize meeting requests, and organize communications for seamless daily operations.
• Coordinate travel arrangements, distribute schedules and agendas, and manage expenses using Excel and G-Suite.
• Lead logistics for company events, board meetings, and leadership meetings, ensuring meticulous organization.
• Assist the Recruiting & Talent team with light clerical tasks.
• Handle sensitive information with professionalism and discretion.
• Adapt to changing priorities and thrive in a fast-paced environment.
• Foster a collaborative, team-oriented atmosphere, approaching all tasks with enthusiasm.

• 4+ years of executive assistant experience supporting senior-level executives, preferably at a venture-backed technology startup
• Expertise with G-Suite applications is required, experience with Ashby is a nice bonus
• Exceptional organizational skills and impeccable attention to detail, with strong verbal and written communication skills.
• A high level of integrity, professionalism, and discretion in handling confidential information.
• The ability to adapt and pivot to changing requests and thrive in a fast-paced environment.
• A collaborative, team-oriented attitude is a must, where no task is too big or small.

• World-Class Benefits such as Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
• Full Suite: Medical, Dental, Vision, Life Insurance
• Best-in-class 401K options
• Flexible vacation/time-off policies
• Liquidity of options whenever available
• Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

Join Us as a Medical Admin Assistant with GLP - 1 experience!

We are seeking a detail-oriented and organized Medical Administrative Assistant to join our team. If you have experience with GLP-1 medications and the medical weight loss industry, this is a great opportunity to make a meaningful impact while supporting our clinical team.

Why You’ll Love This Role:

As a Medical Administrative Assistant, you will be responsible for handling essential administrative duties, with a focus on accurate data entry, customer service, and patient support. Familiarity with GLP-1 medications or experience in the medical weight loss industry is highly preferred, as you will be assisting in managing patient records and communications.

What You’ll Do:

• Perform accurate data entry of patient information, appointments, and medical records into the clinic's system
• Respond to patient inquiries via email and phone, providing excellent customer service
• Handle phone support, scheduling appointments, and managing patient follow-ups
• Ensure all data is entered with precision, maintaining confidentiality and compliance with HIPAA regulations
• Communicate with patients regarding treatment plans, especially those related to GLP-1 medications or weight loss programs
• Assist with general administrative tasks, including billing and insurance coordination
• Coordinate between medical staff and patients to ensure smooth clinic operations

What You Bring:

• Proven experience as a medical administrative assistant or in a similar role
• Excellent data entry skills with a strong attention to detail
• Familiarity with GLP-1 medications and/or the medical weight loss industry is highly preferred
• Strong customer service and communication skills, both verbal and written
• Proficiency in medical software and Microsoft Office Suite
• Ability to multitask, prioritize, and work in a fast-paced environment
• Knowledge of HIPAA regulations and medical record management

Device Requirements:

• Processor: Intel Core i5 or AMD equivalent
• OS: Windows 10+ or recent Mac OS
• RAM: 8GB+
• Storage: Minimum 250 GB
• Antivirus: Up-to-date
• Internet: Minimum 20 Mbps

• Headset: Noise-canceling with clear microphone

Why You’ll Love Working with Us: 

The Instructional Designer will be focused on designing engaging and impactful training content that drives performance and results for our customers. Much of the content will be focused on sales, technical, and product enablement. Qualified candidates will be expected to have extensive knowledge of rapid curriculum development, instructional design best practices, adult learning styles, learning and development standards, and elearning approaches.  This role requires someone who can deliver exceptional content rapidly. Candidates should be passionate about delivering innovative, micro-learning designs quickly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 
• Collaborate with clients, subject matter experts (SMEs), and internal stakeholders to identify learning objectives and content needs for courses and programs 
• Design and develop engaging and interactive learning content, including e-learning modules, instructor-led training (ILT) materials, virtual instructor-led training (vILT) content, job aids, and technology 
• Write clear, concise, and well-structured content that effectively communicates complex concepts to learners of varying levels of expertis 
• Create prototypes and storyboards that effectively communicate design ideas 
• Utilize instructional design principles and adult learning theories to create content that is pedagogically sound and aligned with the learning objectives 
• Develop assessments and evaluations to measure the effectiveness of training programs and ensure alignment with client goals 
• Stay up-to-date with emerging trends, industry expertise, best practices, and emerging technologies in instructional design and content development 
• Review and revise existing training materials to improve clarity, engagement, and instructional effectiveness.= 
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality content that meets client expectations 
• Provide guidance and support to clients and internal teams on best practices for content development and instructional design 
• Manage a timeline of deliverables to a high quality standard 
• Interact professionally with clients, asking questions, assessing current state, and recommending direction for learning strategies 
• Identify learning outcomes, problems and pain points in order to devise elegant solutions 
• Collaborate closely with product and technology team members both internally and externally to capture content 
• Take a user-centered design approach and rapidly test and iterate designs 
• Make repeatable templates that can be adapted for various design needs  
• Ensure consistency in designs, branding and content across all company platforms 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Critical thinker 
• Detailed oriented 
• Fast-paced. Familiarity with Agile or Lean methodologies in instructional design, allowing for more iterative and collaborative content development. 
• Experience with rapid prototyping and user testing to refine training materials. 
• Open to feedback and constant iterations 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Bachelor's degree in Instructional Design, Education, Communications, English or a related field 
• Proven experience in curriculum development, instructional design, or content writing, preferably in a sales or technical enablement context 
• Strong writing and editing skills, with the ability to simplify complex information and create clear, engaging content 
• Experience with multimedia content creation, including video production and graphic design 
• Proficiency in storyboarding using slides and documents 
• Proficiency in video editing software and instructional design software and tools  
• Proficiency in creative tools (such as Adobe Creative Cloud or Canva) to make visual mockups 
• Familiarity with Learning Management Systems (LMS) and e-learning platforms 
• Understanding of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) 
• Excellent project management skills, with the ability to manage multiple projects and deadlines 
• Strong communication and collaboration skills, with the ability to work effectively with clients, SMEs, and internal teams 
• Ability to work independently and as part of a team in a fast-paced, dynamic environment 

Ideally having:

• Experience using newer AI-powered content creation tools 
• Knowledge of data analytics and learning experience to better measure learning engagement, effectiveness, and ROI 
• Advanced graphic design skills for independently creating visually appealing content  
• A Master’s degree is a plus  
• Additional certifications, such as Certified Professional in Learning and Performance (CPLP), eLearning Instructional Design Certificate, or similar credentials.

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

About You 

Are you keen to transform and significantly grow a committed team of ESG data analysts? Are you a strong leader, results-oriented, and skilled at data curation and maintenance operations? Are you enthusiastic about working at the intersection of machine-learning and human intelligence? 

If your answer is YES – then this could be the perfect role for you! 

Your Responsibilities 

As the Head of ESG Data Operations, you'll play a pivotal role in scaling the high-quality business conduct data we offer to our clients. This unique position allows you to set the course for business conduct data as well as advocate for technology with human-in-the-loop operations. The role reports into the Head of ESG Research in Zurich, Switzerland, and is part of the data management team at RepRisk. 

In this role, you will: 

• Create and implement a strategic action plan to transform and grow ESG data operations with an emphasis on technology first.  
• Drive the efficiency, quality, and effectiveness of all ESG curation processes, activities, and initiatives 
• Lead the development and expansion of a high-performing client-centric team in Manila  
• Collaborate with technology and the data management teams, as well as other departments to integrate AI solutions that streamline operations and improve efficiency. 
• Monitor, refine, and implement ESG curation methodologies, processes, and documentation. 
• Serve as an advocate for smart human intervention in machine learning models/data products.  

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

Responsibilities:

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails

Your Responsibilities 

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform and helping maintain a database of media sources. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 
• Entering newly criticized companies, projects, etc. into the RepRisk® database 
• Evaluating the incident according to our proprietary methodology 
• Entering media sources and maintaining the source database by gathering complete and accurate information. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

About the job

Reporting to the Kitchen Production Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

The purpose of the job is to ensure customer experience online, and in terms of content responsible for the ongoing management of the IKEA country websites and mobile applications, for maintaining their editorial style and tone, their quality and consistency and their navigation structure. All this to optimize the web as a vital and effective channel. This is done by ensuring a well-maintained website, with accurate and up to date content for our visitors.

Maintain the IKEA website and mobile applications by coordinating ongoing content changes, internal search optimization and translation work, securing information accuracy and consistency and ensuring that changes are made on time; all this to secure that it is inshape as new every day.

• Ensure that all ‘in life’ content is built to brand guidelines, reflects the IKEA brand values,copy and visual identity, tone of voice and quality standards and through this contribute toan optimal digital consumer decision journey.
• Plan the style and relevance of copy required and the frequency with which it will needupdating; create schedules, agree and follow-up on deadlines.
• Ensure the copy on the IKEA country website translated from global content is accurate andof high creative quality, creative guidelines and search keyword strategies by the SEOexternal agency is applied and the IKEA tone of voice is met.
• Ensure that all editorial areas of the IKEA website and mobile applications, e.g. PR, HR,Sustainability, Customer Relations, Sales and E-Commerce have vibrant and up to datecontent throughout the year.
• Partner with functions (e.g. PR, marketing team, customer relations) across the organizationto define and develop relevant local content in order to optimize web content and functionality.
• Support and take full ownership of planning and project management for web contentprojects and campaigns in the Commercial Calendar.
• Work in close relationship with the Web Merchandiser to secure commerciality online.
• Stay up to date with the latest tools, applications and way of working in the IKEA Retailpackage and ensure to stay up to date with latest information on KUNSKAP (or equivalentinformation portal).

OTX Project Activity Coordination:

• Assist in the planning, execution, and tracking of OTX activities, including completion of documents for internal approval and monitoring of activity milestones.
• Processes accreditation of vendors and hotels to be utilized in OTX activities and in coordination with Sales and Administration Assistant for proper maintenance.
• Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
• Coordinate with distributor, vendors and marketing teams to ensure timely execution of OTX projects.
• Monitor and report on the progress and effectiveness of OTX campaigns.

Administrative Support:

• Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
• Manage communications with external partners, including vendors and healthcare professionals.
• Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
• Prepare payment requests for all OTX related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
• Ad hoc logistics support during OTX activities and meetings as needed.
• Monitors consumption reports and expenses related to OTX activities against budget.
• Assist in the preparation and distribution of marketing materials, brochures, and samples.

Data Management:

• Maintain accurate records of OTX activities, including contact lists, distribution logs, and feedback from HCPs.
• Support data entry and management of customer relationship management (CRM) systems related to OTX activities for liquidation purposes.

Compliance and Document Management:

• Ensure all OTX activities comply with regulatory requirements and company policies.
• Prepare and maintain documentation related to OTX campaigns, including contracts, invoices, and expense reports.
• Receive and route documents to their recipients.
• Communicate with all concerned parties reports on document monitoring.
• Safekeep and monitor contracts related to OTX activities, such as service agreements of HCPs and contracts from vendors, etc.

TSA's Senior Project Manager will lead all manner of projects (strategic, operational, technical etc.) and change initiatives, overarching people, process, and technology. 

The Senior Project Manager will be responsible for the effective and efficient delivery of projects, following TSA's Project Management Framework and will also deliver improvements in how we operate.

• Manage successful delivery of projects. Facilitate effective scoping.
• Coordinate activities, timelines, and dependencies ensuring timely delivery with quality.
• Manage issues and risks.
• Provide visibility of project status. • Serve teams by ensuring members are enabled, empowered, and unblocked.
• Structure knowledge, artefacts, outcomes, project data and communication effectively and efficiently.
• Ensure focused and prioritised delivery of strategic projects.
• Identify business improvement opportunities.
• Improve the efficiency and effectiveness of key business processes.
• Influence, provide input to, and help maintain, the EPMO's project management methodology.
• Promote the EPMO's project management methods and practices.
• Offer and deliver training, guidance, and consultancy on the EPMO's project management methods and practices as required.
• Be a respected leader.
• Continuously improve how projects are delivered.
• Implement positive change and be a role model for improved ways of working. Identify, nurture, and grow talent.
• Foster effective collaboration across teams. Embed long-lasting and effective change and transition.
• Support engagement on the change journey and high adoption post- delivery/implementation.
• Celebrate and share success.
• Encourage, motivate, and inspire others.
• Collaborate to generate new ideas and suggestions to improve team culture and promote inclusiveness.
• Create solution-orientated teams.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position:   Paralegal Assistant
Working Hours:   Full-Time Mon - Fri 9:00 am - 5:30 pm EST
Salary:   $900 - 1000 (depending on the client’s final offer)

About the Role:

We are seeking a detail-oriented and proactive Paralegal Virtual Assistant to join our team. As a Paralegal Virtual Assistant, you will provide critical administrative support to our legal department remotely. Your responsibilities will include managing correspondence, maintaining legal documents, conducting research, and assisting with case preparation. This is an excellent opportunity for someone who is organized, self-motivated, and interested in gaining hands-on experience in the legal field.

Key Responsibilities:

• Manage and organize legal documents, ensuring they are properly filed and easily accessible.
• Conduct thorough legal research and prepare summaries for attorneys.
• Assist with the preparation of legal documents, including drafting and reviewing contracts, agreements, and other legal forms.
• Prepare correspondence and memos, both internal and external, ensuring accuracy and adherence to legal standards.
• Schedule and coordinate client meetings, court appearances, and other legal events.
• Data-Entry, Excel logs, update, and maintain client records, ensuring confidentiality and data integrity.
• Assist in preparing trial materials, including exhibits, witness lists, and trial binders.
• Handles calls and responds to inquiries 

• Has at least 1-3 years of proven experience as a Paralegal or Legal Assistant.
• Proficient in Microsoft Office Suite and other relevant software.
• Has a Bachelor's degree
• Strong knowledge of legal terminology and procedures.
• Proficient in using legal research databases and software.
• Excellent written and verbal Communication skills.
• Highly organized with strong attention to detail.
• Ability to take initiative and work independently.