Position Description:

The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)

• Update cases (Salesforce) with current status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity

• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program

• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders

• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed

• Ensure close communication and information sharing with global compliance colleagues

• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing

• Upload individuals and entities into a screening system for ongoing sanctions screening

• Support daily, weekly, and monthly reporting to monitor sanctions screening processes

• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

(This role will support the US-based Global Sanctions team and as a result will work Pacific Time Zone business hours.)

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity
• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program
• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders
• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed
• Ensure close communication and information sharing with global compliance colleagues
• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing
• Upload individuals and entities into a screening system for ongoing sanctions screening
• Support daily, weekly, and monthly reporting to monitor sanctions screening processes
• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What will a normal day look like?

This role is responsible for the development and completion of key business to support the operational effectiveness of the channel.

What will you do?

• Scope new reporting requirements.
• Identify opportunities to improve the efficiency of reporting solutions
• Provide assistance as directed on ad hoc tasks and projects as directed by Department Lead.

Hi! We’re Smartsourcing, looking for an Accountant Assistant who can work with us full-time and on-site!

Earn up to P35,000!

Where?

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career.
• Competitive salary + generous benefits + personalized learning and development.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

We are currently seeking an experienced Accounting Admin (Receptionist) to join our talented team.

Responsibilities

As an Accounting Admin, your main responsibilities include:

• Handle 20-30 calls daily (30% of role)
• Accounting admin tasks (70% of role):
• ATO correspondence & client communication
• Final run collation & follow-up
• Client data maintenance in APS
• Debtor statements & invoices
• Client grading & database updates
• Now infinity annual statements

• Bachelor's degree in Accounting, Finance, or a related field.
• At least 2 years of experience in a similar role.
• Proficient in using accounting software.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Good communication skills, both written and verbal.
• Knowledge of Australian accounting standards and regulations is a plus.

Our client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start.
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalized learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

Apt Resources, a dynamic and fast-growing HR consultancy firm, is seeking an energetic and enthusiastic Office Assistant/Recruiter to join our team. This role offers a unique opportunity to contribute to both administrative tasks and recruiting efforts within our company.

As the Office Assistant/Recruiter, you will be responsible for providing support to our team members and assisting in basic recruiting procedures. You will play a crucial role in ensuring the smooth functioning of our office while also contributing to our talent acquisition efforts.

Responsibilities:

• Perform general administrative tasks, such as managing phone calls, emails, and other correspondence
• Assist in maintaining office supplies and equipment
• Coordinate and schedule appointments and meetings
• Assist in basic recruiting procedures, including screening and shortlisting candidates
• Support the recruitment team in job advertising and posting
• Conduct initial interviews and assessments of candidates
• Maintain accurate and up-to-date candidate records
• Assist in other HR-related tasks and projects as needed

• Proven experience in office administration or related roles
• Experience or interest in recruiting and talent acquisition
• Highly energetic and enthusiastic, with a positive attitude
• Excellent communication skills, both verbal and written
• Strong organizational and time-management abilities
• Proficiency in MS Office and other relevant software
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving skills
• High school diploma or equivalent; additional qualifications in administration or HR are a plus

Php 11,000 to 15,000 plus incentives

PURPOSE OF THE JOB

Ensure the administrative part of IKEA Food is well manage in order to reach the Gross Margin, Gross Profit and Operational Profit goals at store level. Support the Regional IKEA Food manager with all the administrative information and report whenever is requested and necessary. The main tasks of this job involve being always up to date on all item & recipe cards, promotional items and Unit cost in MVBC (in all stores in SEA), in order to secure the best possible financial result for your region. Submitting monthly reports to Regional IKEA Food manager on Sales Analysis of all SEA stores IKEA Food from MVBC.

RESPONSIBILITIES OF THE JOB

• All sold goods have a correct recipe card in MVBC in order to secure an accurate theoretical result. • Ensuring that all Item/Ingredient cards have the correct unit costs, Unit of Measurement, Purchase unit and Vendor. • Coordinate with IKEA Food Development manager on the approved quotations from suppliers before input it into MVBC • Work closely with SEA stores Admin Assistant to ensure 4-eyes principle on all the Item, Recipe, Promotion cards created. • Cooperate with country Business Analyst to secure the correct setup of local articles, promotions and combos, prices etc. • Ensure that GM forms are submitted and approved by IKEA Food Country manager before input into MVBC. • Support Regional IKEA Food manager on all administrative matters. • Check all Item and Recipe cards twice a year, and to “Disable” those cards that are not in use. • Generate monthly reports from MVBC for all SEA stores relating to IKEA Food. • Working closely with IKEA Food Development managers and ensure that Vendors without Agreement are “Blocked” in MVBC. • Through your everyday work you contribute to a people and planet positive business, social connection and environmental impact. 

REQUIREMENT FOR THE JOB

Motivation:

• Passionate about food, people and planet reflecting IKEA culture & values • Enjoy working in a vibrant, fast-paced and ever-changing environment • A desire for keeping everything organized and structured • A desire for continuous improvement in ways of working • Highly self-motivated either in a team or working individually

Knowledge:

• At least 5 years’ experience in an administrative role in a retail or multi-units food service organization. • Hands on experience with Master Version Business Control (Navision) and accurate data input. • Experience of report writing • Experience of handling and collating information from different data streams • Knowledge of electronic filing systems and electronic document handling/management. • Knowledge of virtual meeting platforms – MS Teams • Proficient in MS Office, especially Excel and PowerPoints presentation • Good numeracy and analytical skills • Fluent in written and spoken English

Capabilities: 

• Highly developed attention for details • Able to analyze information from multiple sources. • Capable of following document and information flow to completion (sign off) • Ability to present information in a clear, simple and concise way. • Ability to plan, organize and prioritize your workload • Ability to work independently or as part of a team • Capable of working on multiple tasks and to strict deadlines • Able to connect with people quickly and through varied communication channels and at all levels of the organisation

As a member of Network Operations L1 Support team, the Network Operations Lead has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up